2016 Ford Mustang Owners Manual

tionality. When you connect another phone, the previous phone disconnects from the telephone services. The system allows you to use different Bluetooth devices for the cellular phone functionality and the Bluetooth audio music playback feature at the same time. Disconnects the selected cellular phone. Select this option and confirm when asked. After disconnecting a phone, you can reconnect it again without repeating the full pairing process.

2. Select the SYNC settings option, and

then press the OK button.

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Delete

Master

Conn.

Discon.

System Settings 1. Press the MENU button.

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Scroll to select from the following options:

Display

Bluetooth on

Set defaults

Master reset

Install on SYNC

System info

Voice settings

Browse USB

Description and action

Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status. Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text messages and paired devices). Select this option and confirm when prompted in the audio display. Completely erase all information stored in the system (such as phonebook, call history, text messages and paired devices) and return to factory default settings. Install downloaded applications or software updates. Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB drive in order to finish an installation successfully. Display the system's version numbers as well as its serial number. Press the OK button to select. The voice settings submenu contains various options. See Using Voice Recognition (page 304). Browse the actual menu structure of the connected USB device. Press the OK button and use the up and down arrow buttons to scroll through the folders and files. Use the left or right arrow buttons to enter or leave a folder. You can select media content for playback from this menu.

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Note: The SYNC 911 Assist feature must be set on before the incident. Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user switches 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off, either a voice message plays or a display message or an icon comes on when your vehicle is started and after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 34). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 190). Important information about the fuel pump shut-off is in this chapter.

SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

911 Assist: Can alert 911 in the event of an emergency. SYNC AppLink: Allows you to connect to and use certain applications such as Spotify and Glympse (if your phone is compatible).

•

These features may require activation. Available AppLink enabled apps vary by market. 911 Assist

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged

in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

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Setting 911 Assist On or Off Press menu then select:

Menu Item

Action and Description

SYNC-Applications 911 Assist

Select desired option, on or off.

Action and Description

If you choose not to activate this feature you will have the following options: Menu Item Voice Reminder ON Voice Reminder OFF

Provides a display and voice reminder at phone connection at vehicle start. Provides a display reminder only without a voice reminder at phone connection.

To make sure that 911 Assist works properly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.

•

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

•

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC searches for and tries to connect to a previously paired cell phone; SYNC then attempts to call the emergency services. Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel".

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.

•

•

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911 Assist Privacy Notice When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not switch the feature on. SYNC Mobile Apps The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. When an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port. Note: Android users need to connect the phone to SYNC using Bluetooth. Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website. Availability of SYNC AppLink enabled Apps will vary by region.

Note: Make sure you have an active account for the app that you have downloaded. Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle. Note: AppLink is not available if your vehicle is equipped with the MyFordTouch system. To Access Using the SYNC Menu Press the MENU button to access the menu on-screen. Then select:

Menu Item

Action and Description

SYNC-Apps Mobile Apps

Scroll through the list of available applications and select a particular app or select: Find New Apps

Note: If you cannot find a compatible SYNC AppLink app, make sure the required app is running on the mobile device. Accessing an App's Menu When an app is running through SYNC, press the right arrow button on the steering wheel control to access the app menu. You can access various app features from here, for example thumbs up and thumbs down. Press the left arrow button on the steering wheel control to exit the app menu.

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To Access Using Voice Commands Press the voice button then when prompted say:

Menu Item mobile (apps | applications)

Action and Description

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

help

Use this command to discover the available voice commands.

SYNC Mobile App Voice Commands The following voice commands are always available:

Menu Item

mobile (apps | applications)

list [mobile] (apps | applications)

find [new] [mobile] (apps | applications)

Action and Description

SYNC prompts you to say the name of an app to start it on SYNC. SYNC lists all of the currently available mobile apps. Searches your connected mobile device for SYNC-compatible mobile apps.

help You can say the name of a mobile app at any time to start the mobile app on SYNC.

App Permissions App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu.

When you launch an app using SYNC, the system may ask you to grant certain permissions, for example: •

To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status. To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position.

•

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•

•

To allow your vehicle to provide location information, including: GPS and speed. To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or

location based apps.

Note: You only need to grant permissions the first time you use an app with SYNC. Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app.

Enabling and Disabling App Permissions Using the SYNC Menu Press the MENU button to access the SYNC menu then select:

Menu Item SYNC-Apps Mobile Apps

All Apps

Action and Description

You can also select a specific app.

If the app supports push notifications, this setting is listed. Select to enable or disable

the feature as required.

Enabling SYNC Mobile Apps In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device. Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place automatically.

Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system. Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network. App Status You can view the current status of an app in the settings menu.

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There are three possible statuses:

Menu Item

Update Needed

Up-To-Date Updating...

Action and Description

The system has detected a new app requiring authorization or a general

permissions update is required.

No update is required.

The system is trying to receive an update.

Update settings

Menu Item

Request Update

Disable Updates

Action and Description

Select this option from the settings menu

to manually preform a needed update.

Select this option from the settings menu

to disable automatic updates.

Doing so also disables the use of Mobile

Apps on SYNC.

USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 15,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod, Zune, plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC.

File format must be FAT16/32.

Confirm that the USB device has been formatted correctly and has the following specifications: • USB 2.0. • The format of the audio files on the USB device must be: • MP3. • Non DRM protected WMA. • WAV. • AAC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

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To Connect Using the System Menu 1. Plug the device into one of the vehicle's

USB ports.

2. Press the MEDIA button and select either USB 1 or USB 2 from the media source list in the audio display.

To Connect Using Voice Commands Plug the device into one of the vehicle's USB ports. Press the voice button and when prompted, say:

Voice Command

(USB [stick] | iPod | MP3 [player])

Action and Descrip-

tion

You can now play music by saying any of the appropriate voice commands. See the media voice commands.

Words in brackets [ ] are optional and do not have to be spoken for the system to understand the command. For example, for where (USB [stick] | iPOD | MP3
[player]) appears, you can say USB or USB stick. To view USB content select:

Message

Browse USB

Description and Action

Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the selected source starts to playback audio automatically.

You can browse the files on the USB device in categories. Select BROWSE from the buttons at the bottom of the audio display and choose from the following:

Message

Play all Playlists Songs Artists

Message

Albums Genres Browse USB Reset USB Media Voice Commands

Press the voice button and when prompted say:

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Voice Command

Description and Action

You can now play music by saying any of the appropriate voice commands.

(USB [stick] | iPod | MP3
[player]) You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; (what's | what is) playing, you must say either "what's playing" or "what is playing".

Description and Action

Pauses device playback. Resumes device playback.

Play all media on the device from the first track to the last.

Command

pause play

play [album] ___

play all

play [artist] ___ play [genre] ___ play [playlist] ___

next [track | title | song | file | podcast |

chapter | episode]

previous [track | title | song | file |

podcast | chapter | episode]

[play] (similar music | more like this)

Plays the next track on the current media.

Plays the previous track on current media.

Creates a playlist with a similar genre to the one currently playing.

play [song | track | title | file] ___

repeat off

repeat (one | track) [on]

Repeats the current track.

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Command

shuffle [all] [on]

shuffle off

((who's | who is) this | who plays this | (what's | what is) playing [now] | (what

| which) (song | track | artist) is this |

(who's | who is) playing | (what's | what

is) this)

Description and Action

Plays the current playlist in a random order. (Not all devices support this command.)

At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track.

___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles". Examples of USB Commands SYNC provides the user with many intuitive ways to find and play a song using voice. For example, if we have a song called "Penny Lane" from the album "Magical Mystery Tour" we can say the following to play this song: • Play song "Penny Lane". • Play "Penny Lane".

If we wanted to play the entire album, we can say: • Play album "Magical Mystery Tour". • Play "Magical Mystery Tour". Bluetooth Audio The system is also capable of playing music from your cellular phone through Bluetooth. To switch the Bluetooth audio on, use the MEDIA button (next to the audio display) or Source button, or press the voice button and when prompted say:

Bluetooth audio

Then any of the following:

Voice Command

Voice Command

pause play next [track | title | song | file | podcast | chapter | episode] previous [track | title | song | file | podcast | chapter | episode]

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Media Menu Features The media menu allows you to select how to play your music (such as by artist, genre, shuffle or repeat), find similar music or

reset the index of your USB devices. Press the MEDIA button and select either USB 1 or USB 2 from the media source list in the audio display to start USB playback.

Message

Description and Action

Options

This will enter the media menu.

Then any of the following:

Message

Description and Action

Shuffle

Repeat track

Similar music

Reset USB

Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. You can play similar types of music to the current playlist from the USB port. The system uses the metadata informa- tion of each track to compile a playlist. The system then creates a new list of similar tracks and then begins playing. Each track must have the metadata tags populated for this feature. With certain playing devices, if your metadata tags are not populated, the tracks will not be available in voice recognition, the play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode they are available in voice recognition, the play menu or this option. The system places unknowns into any unpopulated metadata tag. Resets the USB index. After the new indexing is complete you can choose what to play from the USB song library.

Accessing Your USB Song Library 1. Plug the device into your vehicle's USB

port.

2. Press the MEDIA button (next to the audio display) to select USB playback.

Message

Browse USB

Description and Action

This menu allows you to select and play your media files by artist, album, genre, playlist or track.

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If there are no media files to access, the If there are media files, you have the following options:

display indicates there is no media.

Display

Description and Action

Play all

Playlists

Songs

Artists

Albums

Genres

Browse USB

Play all indexed media files from your device one at a time in numerical order.* Press the OK button to select. The first track title appears in the display. Access your playlists (from formats like ASX, M3U, WPL, or MTP).* 1. Press the OK button to select. 2. Scroll to select the desired playlist, and then press the OK button. Search for and play a specific indexed track.* 1. Press the OK button to select. 2. Scroll to select the desired track, and then press the OK button. Sort all indexed media files by artist. The system then lists and plays all artists and tracks alphabetically.* 1. Press the OK button to select. 2. Scroll to select the desired artist, and then press the OK button.

Sort all indexed media files by album.* 1. Press the OK button to select. 2. Scroll to select the desired album, and then press the OK button. Sort all indexed media files by genre (category) type.* 1. Press the OK button to select. 2. Scroll to select the desired genre, and then press the OK button. Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC. (Other files are not visible.) 1. Press the OK button to select.

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Display

Description and Action

Reset USB

2. Scroll to browse indexed media files on the device, and then press the OK button. Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.

*You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list.

Using Voice Commands You can access and view your USB songs using voice commands. Plug the device into your vehicle's USB port. Press the voice button and when prompted, say any of the following commands:

Accessing and Viewing USB Media (browse | search | show) all (album | albums) (browse | search | show) all (artist | artists) (browse | search | show) all (genre | genres) (browse | search | show) all (playlist | playlists) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks) (browse | search | show) album ___ (browse | search | show) artist ___ (browse | search | show) genre ___ (browse | search | show) playlist ___

USB 2 (If Equipped) Your vehicle may come equipped with an additional USB port. If so, USB 1 is located at the front of the vehicle at the bottom of the instrument panel. USB 2 is located inside the storage compartment of the vehicle's center console. You can plug in an additional USB device into the second USB port. You can access both USB devices by using voice commands. To access a USB device press the voice button and when prompted say:

Voice command

USB 1
USB 2
Note: SYNC only supports one connected iOS (Apple) devices at a time (whichever one you plug in first). When you connect a second iOS device, the systems charges it, but does not support playback from it. Bluetooth Devices and System Settings You can access these menus using the audio display. See Using SYNC™ With Your Phone (page 306).

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Voice Commands for Audio Sources Your voice system allows you to change audio sources with a simple voice command.

Press the voice button and when prompted say:

Voice Command

(music | audio | entertainment) [system] Below are a few examples of voice commands you can use. [tune [to]] AM [tune [to]] AM1
[tune [to]] AM (autostore | AST | autoset) [tune [to]] AM 2
Bluetooth (audio | stereo) (disc | CD [player]) play [tune [to]] FM [tune [to]] FM1
[tune [to]] FM (autostore | AST | autoset) [tune [to]] FM 2
Radio tune [to] SAT

Sirius

(USB [stick] | iPod | MP3 [player])

Voice Command

((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) help * If equipped. Radio Voice Commands

If you are listening to the radio, press the voice button, and then say any of the commands in the

following table.

If you are not listening to the radio, press the voice button and, after the tone, say:

Voice Command

Radio You can then say any of the following commands. [tune [to]] AM [tune [to]] AM1
[tune [to]] AM (autostore | AST | autoset) [tune [to]] AM 2
[tune [to]] (AM ___ | ___ [AM]) [tune [to]] AM preset ___ [tune [to]] AM1 preset ___ [tune [to]] FM [tune [to]] FM1
[tune [to]] FM (autostore | AST | autoset) preset ___

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Voice Command

[tune [to]] FM 2
[tune [to]] (FM ___ | ___ [FM]) [tune [to]] FM preset ___ FM ___ HD ___

[tune [to]] FM 2 preset ___ HD ___

[tune [to]] preset ___ Tune help * If equipped. Sirius Satellite Radio Voice Commands (If equipped)

To listen to Sirius satellite radio, press the voice button and, after the tone, say:

Voice Commands

Sirius

When you are listening to Sirius satellite radio, you can press the voice button, and say any of the commands in the following table.

Voice Commands

tune [to] SAT [tune [to]] SAT 1
[tune [to]] SAT 2
[tune [to]] SAT 3
[tune [to]] preset ___ [tune [to]] SAT 1 preset ___

Voice Commands [tune [to]] SAT 2 preset ___ [tune [to]] SAT 3 preset ___ tune [to] [Sirius] Help [tune [to]] Sirius [channel] ___

You can say the

channel number (0- 233) to listen to that

Sirius station.

CD Voice Commands

If you are listening to a CD, press the voice button, and then say any of the commands in the

following table.

If you are not listening to a CD, press the voice button and, after the tone, say:

Voice Command

(disc | CD [player]) play You can then say any of the following commands. pause play [play] next track [play] previous track [play | change to] track [number] ___ repeat (track | song) [on] repeat folder [on] repeat off (shuffle | random | mix) [on | (tracks | songs) [on]]

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Voice Command

(shuffle | random | mix) (CD [player] | disc) [on] (shuffle | random | mix) folder [on] shuffle off

SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Issue

Phone issues

Possible cause(s)

There is excessive back-

ground noise during a phone

call.

During a call, I can hear the

other person but they

cannot hear me.

SYNC is not able to down-

load my phonebook.

The audio control settings

on your phone may be affecting SYNC perform-

ance.

This may be a possible

phone malfunction.

This is a phone-dependent

feature.

This may be a possible

phone malfunction.

Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device,

resetting the device, removing the device's

battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the

website.

The system says Phonebook

Downloaded but the phonebook in SYNC is

empty or missing contacts.

This may be a limitation on

your phone's capability.

Try pushing your phonebook contacts to SYNC by using the Add Contacts feature.

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Issue

Phone issues

Possible cause(s)

Possible solution(s)

If the missing contacts are stored on your SIM card, try moving them to the device

memory.

Remove any pictures or special ring tones associ-

ated with the missing

contact.

Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make

sure to confirm when

prompted by your phone during the phonebook

download.

This is a phone-dependent

feature.

I am having trouble

connecting my phone to

SYNC.

Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again. Try deleting your device

from SYNC, deleting SYNC from your device and trying

again.

This may be a possible

phone malfunction.

Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on

your phone.

Update your device's firm-

ware.

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SYNC™ (If Equipped)

Issue

Phone issues

Possible cause(s)

Text messaging is not

working on SYNC.

This is a phone-dependent

feature.

This may be a possible

phone malfunction.

Possible solution(s)

Turn off the Auto phone- book download setting.

Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again.

Issue

USB and media issues

Possible cause(s)

Possible solution(s)

I am having trouble

connecting my device.

This may be a possible

device malfunction.

SYNC does not recognize my device when I turn on the

car.

This is a device limitation.

Bluetooth audio does not

stream.

This is a phone-dependent

feature.

Try turning off the device,

resetting the device, removing the device's

battery, then trying again. Make sure you are using the

manufacturer's cable. Make sure you insert the

USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active

security settings.

Make sure you are not

leaving the device in your vehicle during very hot or

cold temperatures.

Review the device compatib-

ility chart on the SYNC website to confirm your

phone supports the

Bluetooth audio streaming

function.

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SYNC™ (If Equipped)

Issue

USB and media issues

Possible cause(s)

The device is not connected.

Your music files may not contain the correct artist, song title, album or genre

information.

SYNC does not recognize music that is on my device. The file may be corrupted. The song may have copy- right protection, which does

not allow it to play.

Possible solution(s) Make sure you correctly

connect the device to SYNC, and that you have pressed

play on your device.

Make sure that all song details are populated.

Some devices require you to

change the USB settings from mass storage to MTP

class.

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

SYNC does not understand

what I am saying.

You may be using the wrong

voice commands.

You may be speaking too soon or at the wrong time.

SYNC does not understand the name of a song or artist.

You may be using the wrong

voice commands.

Review the phone voice commands and the media voice commands at the

beginning of their respective

sections.

After pressing the voice icon,

wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not

register with the system. Review the media voice

commands at the beginning

of the media section.

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SYNC™ (If Equipped)

Issue

Voice command issues

Possible cause(s)

You may be saying the

name differently than the

way you saved it.

The system may not be

reading the name the same

way you are saying it.

You may be using the wrong

voice commands.

You may be saying the

name differently than the

way you saved it.

SYNC does not understand

or is calling the wrong contact when I want to

make a call.

Possible solution(s) Say the song or artist

exactly as listed. If you say "Play Artist Prince", the

system does not play music by Prince and the Revolution

or Prince and the New

Power Generation.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice

commands at the beginning

of the phone section.

Make sure you are saying the contacts exactly as they are listed. For example, if you

save a contact as Joe Wilson, say "Call Joe

Wilson".

Using the SYNC phone

menu, open the phonebook

and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving

you some idea of the pronunciation SYNC is

expecting.

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SYNC™ (If Equipped)

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

The system may not be

reading the name the same

way you are saying it.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

The system works better if you list full names, such as "Joe Wilson" rather than

"Joe".

Do not use special charac- ters, such as 123 or ICE, as the system does not recog-

nize them.

Your phonebook contacts

may be in CAPS.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Issue

AppLink issues Possible cause(s)

Possible solution(s)

AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not

find any applications.

An AppLink capable phone is not connected to SYNC.

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on

your mobile device.

Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to

SYNC in order to find

AppLink-capable apps on your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down- loaded and installed the latest version of the app

from your phone's app store. Ensure the app is running on

your phone. Some apps require you to register or

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SYNC™ (If Equipped)

Issue

AppLink issues Possible cause(s)

My phone is connected, my app(s) are running, but I still

cannot find any apps.

Sometime apps do not

properly close and re-open their connection to SYNC,

over ignition cycles, for

example.

Possible solution(s) login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps

may help SYNC find the application if you cannot discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

option, select that then restart the app. If the app does not have that option,

you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close

it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should

then appear in SYNC's Mobile App's Menu.

My Android phone is

connected, my app(s) are running, I restarted them, but I still cannot find any

apps.

There is a Bluetooth bug on some order versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned

off Bluetooth.

338

Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle,

SYNC should be able to

automatically re-connect to your phone if you press the

"Phone" button.

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SYNC™ (If Equipped)

Issue

AppLink issues Possible cause(s)

Possible solution(s)

My iPhone phone is connected, my app is

running, I restarted the app but I still cannot find it on

SYNC.

The USB connection to

SYNC may need to be reset.

Unplug the USB cable from the phone, wait a moment,

and plug the USB cable

back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and

restart it.

I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very

low.

The bluetooth volume on the phone may be low.

I can only see some of the AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

Some Android devices have

a limited number of

bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in SYNC's mobile

apps menu.

Try increasing the Bluetooth

volume of the device by using the device's volume control buttons which are most often found on the

side of the device.

Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings

menu on the phone.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for the reset to complete. After a few minutes has passed you can resume using the SYNC

system.

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Accessories

Shift knobs. Sport pedals.

• • Lifestyle • Ash cup (smoker's packages). • Cargo area protector. • Cargo net. • Peace of mind •

Soft cargo organizers.

Bumper-mounted parking assist system*. Full vehicle covers.

• • Remote start. • Temporary spare tire kit. • Vehicle security systems. • Wheel locks. *Ford Licensed Accessory. The accessory manufacturer designs, develops and therefore warrants Ford Licensed Accessories, and does not design or test these accessories to Ford Motor Company engineering requirements. Contact an authorized Ford dealer for the manufacturer's limited warranty details and request a copy of the Ford Licensed Accessories product limited warranty from the accessory manufacturer.

For a complete listing of the accessories that are available for your vehicle, please contact your authorized dealer or visit the online store web site:

Web Address (United States) www.Accessories.Ford.com

Web Address (Canada) www.Accessories.Ford.ca

Ford Motor Company will repair or replace any properly authorized dealer-installed Ford Original Accessory found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. Ford Motor Company warrants your Ford Original Accessory through the warranty that provides the greatest benefit: 24 months, unlimited mileage. • • The remainder of your new vehicle limited warranty.

Contact an authorized dealer for details and a copy of the warranty. Exterior style • Custom graphics*. • Hood deflector. • Rear spoilers. • Wheel center caps. • Wheels. Interior style • Ambient lighting. • • • Rear seat entertainment system*.

Floor mats. Illuminated sill plates.

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Accessories

•

For maximum vehicle performance, keep the following information in mind when adding accessories, equipment, passengers and luggage to your vehicle: • Do not exceed the total weight

capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Consult an authorized dealer for specific weight information. The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of radio transmitter-equipped mobile communications systems, for example, two-way radios, telephones and theft alarms. Any such equipment should comply with the Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulations, and an authorized dealer should install this equipment.

• An authorized dealer should install mobile communications systems. Improper installation may harm the operation of your vehicle, particularly if their manufacturer did not design the mobile communication system specifically for automotive use. If you or an authorized dealer add any non-Ford electrical or electronic accessories or components to your vehicle, you may adversely affect battery performance and durability. In addition, you may also adversely affect the performance of other electrical systems in the vehicle.

•

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Extended Service Plan (ESP)

PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH A FORD EXTENDED SERVICE PLAN. EXTENDED SERVICE PLAN (U.S. Only) More than 32 million Ford owners have discovered the powerful protection of Ford Extended Service Plan. It is the extended service plan backed by Ford Motor Company, and provides peace of mind protection beyond the New Vehicle Limited Warranty coverage. Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford Extended Service Plan. With Ford ESP you minimize your risk for unexpected repair bills and rising repair costs. Up to 1,000+ Covered Vehicle Components There are four core Extended Service Plans with different levels of coverage. Ask your authorized dealer for details. 1. PremiumCARE - Our most

comprehensive coverage. With over 1,000 covered components, this plan is so complete that we generally only discuss what’s not covered.

2. ExtraCARE - Covers 113 components, and includes many high-tech items. 3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29 critical

components.

Ford Extended Service Plan is honored by all authorized Ford dealers in the U.S., Canada and Mexico. It is the extended service plan authorized and backed by Ford Motor Company.

That means you get: • Reliable, quality service at any Ford or

Lincoln dealership

• Repairs performed by factory trained

technicians, using genuine parts

Rental Car Reimbursement 1st day Rental Benefit You take advantage of replacement transportation if your vehicle is at your authorized dealer for same day covered repairs. Extended Rental Benefits If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including bumper to bumper warranty repairs, and Field Service Actions. Roadside Assistance Exclusive 24/7 roadside assistance, including: •

Towing, flat-tire change and battery jump starts

• Out of fuel and lock-out assistance. •

Travel expense reimbursement for lodging, meals and rental car.

• Destination assistance for taxi, shuttle,

rental car coverage and emergency transportation.

Transferable Coverage If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value.

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Extended Service Plan (ESP)

Avoid the Rising Cost of Properly Maintaining Your Vehicle! Ford Extended Service Plan also offers a Premium Maintenance Plan that covers all scheduled maintenance, and selected wear items. The coverage is prepaid, so you never have to worry about affording your vehicle’s maintenance. It covers regular checkups, routine inspections, preventive care and replacement of select items that require periodic attention for normal wear: • Windshield wiper blades. • • • • • • •

Spark plugs. The clutch disc. Brake pads and linings. Shock absorbers. Struts. Engine Belts. Engine coolant hoses, clamps and o-rings.

• Diesel exhaust fluid replenishment. Interest Free Finance Options Available Take advantage of our interest free installment payment plan. Just a 10% down payment will provide you with an affordable, no interest, no fee payment program allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit checks, no hassles! To learn more, call our Ford ESP specialists at 800-367-3377. Ford ESP P.O. Box 321067
Detroit, MI 48232

EXTENDED SERVICE PLAN (CANADA ONLY) You can get more protection for your vehicle by purchasing a Ford Extended Service Plan. Ford Extended Service Plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Extended Service Plan provides benefits such as: • Rental reimbursement. • Coverage for certain maintenance and

wear items.

• Protection against repair costs after your New Vehicle Limited Warranty Coverage expires.

• Roadside Assistance benefits. There are several Ford Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Extended Service Plan, you receive added peace-of-mind protection throughout Canada, the United States and Mexico, provided by a network of participating authorized Ford Motor Company dealers. Note: Repairs performed outside of Canada, the United States and Mexico are not eligible for Ford Extended Service Plan coverage. This information is subject to change. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you.

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Scheduled Maintenance

GENERAL MAINTENANCE INFORMATION Why Maintain Your Vehicle? Carefully following the maintenance schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may help to increase the value of your vehicle when you sell or trade it. Keep all receipts for completed maintenance with your vehicle. We have established regular maintenance intervals for your vehicle based upon rigorous testing. It is important that you have your vehicle serviced at the proper times. These intervals serve two purposes; one is to maintain the reliability of your vehicle and the second is to keep your cost of owning your vehicle down. It is your responsibility to have all scheduled maintenance performed and to make sure that the materials used meet the specifications identified in this owner's manual. See Capacities and Specifications (page 271). Failure to perform scheduled maintenance invalidates warranty coverage on parts affected by the lack of maintenance. Why Maintain Your Vehicle at Your Dealership? Factory-Trained Technicians Service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your dealership about the training and certification their technicians have received.

Genuine Ford and Motorcraft® Replacement Parts Dealerships stock Ford, Motorcraft and Ford-authorized branded re-manufactured replacement parts. These parts meet or exceed our specifications. Parts installed at your dealership carry a nationwide 24-month or unlimited mile (kilometer) parts and labor limited warranty. If you do not use Ford authorized parts they may not meet our specifications and depending on the part, it could affect emissions compliance. Convenience Many dealerships have extended evening and Saturday hours to make your service visit more convenient and they offer one stop shopping. They can perform any services that are required on your vehicle, from general maintenance to collision repairs. Note: Not all dealers have extended hours or body shops. Please contact your dealer for details. Protecting Your Investment Maintenance is an investment that pays dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, make sure you have scheduled maintenance performed at the designated intervals. Your vehicle is equipped with the Intelligent Oil-Life Monitor system, which displays a message in the information display at the proper oil change interval. This interval may be up to one year or 10000 miles (16000 kilometers).

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Scheduled Maintenance

When the oil change message appears in the information display, it is time for an oil change. Make sure you perform the oil change within two weeks or 500 miles (800 kilometers) of the message appearing. Make sure you reset the Intelligent Oil-Life Monitor after each oil change. See (page 80). If your information display resets prematurely or becomes inoperative, you should perform the oil change interval at six months or 5000 miles (8000
kilometers) from your last oil change. Never exceed one year or 10000 miles (16000 kilometers) between oil change intervals. Your vehicle is very sophisticated and built with multiple, complex, performance systems. Every manufacturer develops these systems using different specifications and performance features. That is why it is important to rely upon your dealership to properly diagnose and repair your vehicle. Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information. We strongly recommend the use of only genuine Ford, Motorcraft or Ford-authorized re-manufactured replacement parts engineered for your vehicle.

Additives and Chemicals This owner's manual and the Ford Workshop Manual list the recommended additives and chemicals for your vehicle. We do not recommend using chemicals or additives not approved by us as part of your vehicle’s normal maintenance. Please consult your warranty information. Oils, Fluids and Flushing In many cases, fluid discoloration is a normal operating characteristic and, by itself, does not necessarily indicate a concern or that the fluid needs to be changed. However, a qualified expert, such as the factory-trained technicians at your dealership, should inspect discolored fluids that also show signs of overheating or foreign material contamination immediately. Make sure to change your vehicle’s oils and fluids at the specified intervals or in conjunction with a repair. Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance. It is critical that systems are flushed only with new fluid that is the same as that required to fill and operate the system or using a Ford-approved flushing chemical. Owner Checks and Services