2000 Ford Crown Victoria Owners Manual

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Maintenance and care CHECKING AND ADDING POWER STEERING FLUID Check the power steering fluid. Refer to the Scheduled Maintenance Guide for the service interval schedules. If adding fluid is necessary, use only MERCONt ATF. 1. Start the engine and let it run until it reaches normal operating temperature (the engine coolant temperature gauge indicator will be near the center of the normal area between H and C). 2. While the engine idles, turn the steering wheel left and right several times. 3. Turn the engine off. 4. Check the fluid level in the reservoir. It should be between the MIN and MAX lines. Do not add fluid if the level is in this range. D O NOT V E RFILL FLUID RSTEE WE MAX MIN 5. If the fluid is low, add fluid in small amounts, continuously checking the level until it reaches the range between the MIN and MAX lines. Be sure to put the cap back on the reservoir. TRANSMISSION FLUID Checking automatic transmission fluid Refer to your Scheduled Maintenance Guide for scheduled intervals for fluid checks and changes. Your transmission does not consume fluid. However, the fluid level should be checked if the transmission is not working properly, i.e., if the transmission slips or shifts slowly or if you notice some sign of fluid leakage. 167 Maintenance and care Automatic transmission fluid expands when warmed. To obtain an accurate fluid check, drive the vehicle until it is at normal operating temperature (approximately 30 km [20 miles]). If your vehicle has been operated for an extended period at high speeds, in city traffic during hot weather or pulling a trailer, the vehicle should be turned off for about 30 minutes to allow fluid to cool before checking. 1. Drive the vehicle 30 km (20 miles) or until it reaches normal operating temperature. 2. Park the vehicle on a level surface and engage the parking brake. 3. With the parking brake engaged and your foot on the brake pedal, start the engine and move the gearshift lever through all of the gear ranges. Allow sufficient time for each gear to engage. 4. Latch the gearshift lever in P (Park) and leave the engine running. 5. Remove the dipstick, wiping it clean with a clean, dry lint free rag. If necessary, refer to Identifying components in the engine compartment in this chapter for the location of the dipstick. 6. Install the dipstick making sure it is fully seated in the filler tube. 7. Remove the dipstick and inspect the fluid level. The fluid should be in the designated area for normal operating temperature or ambient temperature. Lowfluidlevel Do not drive the vehicle if the fluid level is at the bottom of the dipstick and the ambient temperature is above 10°C (50°F). DON’T ADD Correctfluidlevel The transmission fluid should be checked at normal operating temperature 66°C-77°C (150°F-170°F) on a level surface. The normal operating temperature can be reached after approximately 30 km (20 miles) of driving. You can check the fluid without driving if the ambient temperature is above 10°C (50°F). However, if fluid is added at this time, an overfill condition could result when the vehicle reaches normal operating temperature. 168 The transmission fluid should be in this range if at normal operating temperature (66°C-77°C [150°F-170°F]). The transmission fluid should be in this range if at ambient temperature (10°C-35°C [50°F-95°F]). Maintenance and care DON’T ADD DON’T ADD DON’T ADD Highfluidlevel Fluid levels above the safe range may result in transmission failure. An overfill condition of transmission fluid may cause shift and/or engagement concerns and/or possible damage. High fluid levels can be caused by an overheating condition. Adjustingautomatictransmissionfluidlevels Before adding any fluid, make sure the correct type is used. The type of fluid used is normally indicated on the dipstick and also in the Lubricant specifications section in the Capacities and specifications chapter. Use of a non-approved automatic transmission fluid may cause internal transmission component damage. If necessary, add fluid in 250 mL (1/2 pint) increments through the filler tube until the level is correct. If an overfill occurs, excess fluid should be removed by a qualified technician. An overfill condition of transmission fluid may cause shift and/or engagement concerns and/or possible damage. DON’T ADD 169 Maintenance and care BATTERY Your vehicle is equipped with a Motorcraft maintenance-free battery which normally does not require additional water during its life of service. However, for severe usage or in high temperature climates, check the battery electrolyte level. Refer to the Scheduled Maintenance Guide for the service interval schedules. Keep the electrolyte level in each cell up to the “level indicator”. Do not overfill the battery cells. If the electrolyte level in the battery is low, you can add plain tap water to the battery, as long as you do not use hard water (water with a high mineral or alkali content). If possible, however, try to only fill the battery cells with distilled water. If the battery needs water often, have the charging system checked. If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation. 170 Maintenance and care When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners. Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately. Because your vehicle’s engine is electronically controlled by a computer, some control conditions are maintained by power from the battery. When the battery is disconnected or a new battery is installed, the engine must relearn its idle and fuel trim strategy for optimum driveability and performance. To begin this process: 1. With the vehicle at a complete stop, set the parking brake. 2. Put the gearshift in P (Park), turn off all accessories and start the engine. 3. Run the engine until it reaches normal operating temperature. 4. Allow the engine to idle for at least one minute. 5. Turn the A/C on and allow the engine to idle for at least one minute. 6. With your foot on the brake pedal and with the A/C on, put the vehicle in D (Drive) and allow the engine to idle for at least one minute. 7. Drive the vehicle to complete the relearning process. † The vehicle may need to be driven 16 km (10 miles) or more to † If you do not allow the engine to relearn its idle trim, the idle quality of your vehicle may be adversely affected until the idle trim is eventually relearned. relearn the idle and fuel trim strategy. If the battery has been disconnected or a new battery has been installed, the clock must be reset once the battery is reconnected. 171 Maintenance and care † Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal. Call your local authorized recycling center to find out more about recycling automotive batteries. RECYCLE AIR FILTER MAINTENANCE Refer to the Scheduled Maintenance Guide for the appropriate intervals for changing the air filter element. When changing the air filter element, use only the Motorcraft air filter element listed. Refer to Motorcraft Part Numbers in the Capacities and specifications chapter. Do not start your engine with the air cleaner removed and do not remove it while the engine is running. Changing the air filter element 1. Loosen the clamp that secures the air inlet tube to the engine air filter cover and disconnect the tube from the cover. 2. Release the clamps that secure the air filter housing cover. 3. Carefully separate the two halves of the air filter housing. 4. Remove the air filter element from the air filter housing. 5. Wipe the air filter housing and cover clean to remove any dirt or debris and to ensure good sealing. 172 Maintenance and care 6. Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if not properly seated. 7. Replace the air filter housing cover and secure the clamps. 8. Replace the air inlet tube and secure the clamp. Failure to use the correct air filter element may result in severe engine damage. The customer warranty may be voided for any damage to the engine if the correct air filter element is not used. WINDSHIELD WIPER BLADES Check the wiper blades at least twice a year or when they seem less effective. Substances such as tree sap and some hot wax treatments used by commercial car washes reduce the effectiveness of wiper blades. Checking the wiper blades If the wiper blades do not wipe properly, clean both the windshield and wiper blades using undiluted windshield wiper solution or a mild detergent. Rinse thoroughly with clean water. To avoid damaging the blades, do not use fuel, kerosene, paint thinner or other solvents. Changing the wiper blades To make changing the wiper blades easy, turn the ignition to ACC, then turn the wipers on. When the wipers reach the vertical position, turn the ignition to LOCK. 173 Maintenance and care To replace the wiper blades: 1. Pull the wiper arm away from the windshield and lock into the service position. 2. Turn the blade at an angle from the wiper arm. Push the lock pin manually to release the blade and pull the wiper blade down toward the windshield to remove it from the arm. 3. Attach the new wiper to the wiper arm and press it into place until a click is heard. INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING New vehicles are fitted with tires that have a rating on them called Tire Quality Grades. The Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: † Treadwear 200 Traction AA Temperature A These Tire Quality Grades are determined by standards that the United States Department of Transportation has set. Tire Quality Grades apply to new pneumatic tires for use on passenger cars. They do not apply to deep tread, winter-type snow tires, space-saver or temporary use spare tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford to give you the following information about tire grades exactly as the government has written it. 174 Maintenance and care Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices, and differences in road characteristics and climate. Traction AA A B C The traction grades, from highest to lowest are AA, A, B, and C. Those grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning or peak traction characteristics. Temperature A B C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law. The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. 175 Maintenance and care SERVICING YOUR TIRES Checking the tire pressure † Use an accurate tire pressure gauge. † Check the tire pressure when tires are cold, after the vehicle has been parked for at least one hour or has been driven less than 5 km (3 miles). † Adjust tire pressure to recommended specifications found on the Tire Pressure label. Improperly inflated tires can affect vehicle handling and can fail suddenly, possibly resulting in loss of vehicle control. Tire rotation Because your vehicle’s tires perform different jobs, they often wear differently. To make sure your tires wear evenly and last longer, rotate them as indicated in the Scheduled Maintenance Guide. If you notice that the tires wear unevenly, have them checked. † Four tire rotation (for vehicles with aluminum wheels) 176 Maintenance and care † Five tire rotation (for vehicles with steel wheels and full size spare tires) Replacing the tires Replace the tires when the wear band is visible through the tire treads. When replacing full size tires, never mix radial bias-belted, or bias-type tires. Use only the tire sizes that are listed on the Certification Label. Make sure that all tires are the same size, speed rating, and load-carrying capacity. Use only the tire combinations recommended on the label. If you do not follow these precautions, your vehicle may not drive properly and safely. Make sure that all replacement tires are of the same size, type, load-carrying capacity and tread design (e.g., “All Terrain”, etc.), as originally offered by Ford. 177 Maintenance and care Failure to follow these precautions may adversely affect the handling of the vehicle and make it easier for the driver to lose control and roll over. Tires that are larger or smaller than your vehicle’s original tires may also affect the accuracy of your speedometer. SNOW TIRES AND CHAINS Snow tires must be the same size and grade as the tires you currently have on your vehicle. The tires on your vehicle have all weather treads to provide traction in rain and snow. However, in some climates, you may need to use snow tires and chains. If you need to use chains, it is recommended that steel wheels (of the same size and specifications) be used as chains may chip aluminum wheels. Follow these guidelines when using snow tires and chains: † Use only SAE Class S chains. † Install chains securely, verifying that the chains do not touch any † Drive cautiously. If you hear the chains rub or bang against your wiring, brake lines or fuel lines. vehicle, stop and re-tighten the chains. If this does not work, remove the chains to prevent damage to your vehicle. † If possible, avoid fully loading your vehicle. † Remove the tire chains when they are no longer needed. Do not use † The suspension insulation and bumpers will help prevent vehicle damage. Do not remove these components from your vehicle when using snow tires and chains. tire chains on dry roads. WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS Important safety precautions Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. 178 Maintenance and care The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the fuel filler cap. Otherwise, fuel may spray out and injure you or others. If you do not use the proper fuel filler cap, excessive pressure or vacuum in the fuel tank may damage the fuel system or cause the fuel system to work improperly in a collision, which may result in possible personal injury. Automotive fuels can cause serious injury or death if misused or mishandled. Gasoline may contain benzene, which is a cancer-causing agent. Observe the following guidelines when handling automotive fuel: † Extinguish all smoking materials and any open flames before fueling your vehicle. fueling. † Always turn off the vehicle before † Automotive fuels can be harmful or fatal if swallowed. Fuel such as gasoline is highly toxic and if swallowed can cause death or permanent injury. If fuel is swallowed, call a physician immediately, even if no symptoms are immediately apparent. The toxic effects of fuel may not be visible for hours. † Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind can lead to eye and respiratory tract irritation. In severe cases, excessive or prolonged breathing of fuel vapor can cause serious illness and permanent injury. 179 Maintenance and care † Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury. † Fuels can also be harmful if absorbed through the skin. If fuel is splashed on the skin and/or clothing, promptly remove contaminated clothing and wash skin thoroughly with soap and water. Repeated or prolonged skin contact with fuel liquid or vapor causes skin irritation. † Be particularly careful if you are taking “Antabuse” or other forms of disulfiram for the treatment of alcoholism. Breathing gasoline vapors, or skin contact could cause an adverse reaction. In sensitive individuals, serious personal injury or sickness may result. If fuel is splashed on the skin, promptly wash skin thoroughly with soap and water. Consult a physician immediately if you experience an adverse reaction. When refueling always shut the engine off and never allow sparks or open flames near the filler neck. Never smoke while refueling. Fuel vapor is extremely hazardous under certain conditions. Care should be taken to avoid inhaling excess fumes. The flow of fuel through a fuel pump nozzle can produce static electricity, which can cause a fire if fuel is pumped into an ungrounded fuel container. Use the following guidelines to avoid static build-up when filling an ungrounded fuel container: † Place approved fuel container on the ground. † DO NOT fill a fuel container while it is in the vehicle. † Keep the fuel pump nozzle in contact with the fuel container while † DO NOT use a device that would hold the fuel pump handle in the fill filling. position. Fuel Filler Cap Your fuel tank filler cap has an indexed design with a 1/8 turn on/off feature. 180 Maintenance and care When fueling your vehicle: 1. Turn the engine off. 2. Carefully turn the filler cap counterclockwise 1/8 of a turn until it stops. 3. Pull to remove the cap from the fuel filler pipe. 4. To install the cap, align the tabs on the cap with the notches on the filler pipe. 5. Turn the filler cap clockwise 1/8 of a turn until it stops. If the “Service Engine Soon/Check Engine” indicator comes on and stays on when you start the engine, the fuel filler cap may not be properly installed. Turn off the engine, remove the fuel filler cap, align the cap properly and reinstall it. If you must replace the fuel filler cap, replace it with a fuel filler cap that is designed for your vehicle. The customer warranty may be void for any damage to the fuel tank or fuel system if the correct genuine Ford or Motorcraft fuel filler cap is not used. The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the fuel filler cap. Otherwise, fuel may spray out and injure you or others. If you do not use the proper fuel filler cap, excessive pressure or vacuum in the fuel tank may damage the fuel system or cause the fuel system to work improperly in a collision, which may result in possible personal injury. Choosing the right fuel Use only UNLEADED FUEL. The use of leaded fuel is prohibited by law and could damage your vehicle. Do not use fuel containing methanol. It can damage critical fuel system components. Your vehicle was not designed to use fuel or fuel additives with metallic compounds, including manganese-based compounds containing MMT. Repairs to correct the effects of using a fuel for which your vehicle was not designed may not be covered by your warranty. 181 Maintenance and care Octane recommendations Your vehicle is designed to use “Regular” unleaded gasoline with an (R+M)/2 octane rating of 87. We do not recommend the use of gasolines labeled as “Regular” that are sold with octane ratings of 86 or lower in high altitude areas. Do not be concerned if your engine sometimes knocks lightly. However, if it knocks heavily under most driving conditions while you are using fuel with the recommended octane rating, see your dealer or a qualified service technician to prevent any engine damage. 87(R+M)/2 METHOD Fuel quality If you are experiencing starting, rough idle or hesitation driveability problems during a cold start, try a different brand of “Regular” unleaded gasoline. “Premium” unleaded gasoline is not recommended (particularly in the United States) because it may cause these problems to become more pronounced. If the problems persist, see your dealer or a qualified service technician. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use high quality fuel of the recommended octane rating. Aftermarket products could cause damage to the fuel system. Repairs to correct the effects of using an aftermarket product in your fuel may not be covered by your warranty. Many of the world’s automakers issued the World-wide Fuel Charter that recommends gasoline specifications to provide improved performance and emission control system protection for your vehicle. Gasolines that meet the World-wide Fuel Charter should be used when available. Ask your fuel supplier about gasolines that meet the World-wide Fuel Charter. Cleaner air Ford approves the use of reformulated “cleaner-burning” gasolines to improve air quality. These gasolines may contain oxygenates up to 10% ethanol or 15% MTBE. Running out of fuel Avoid running out of fuel because this situation may have an adverse affect on powertrain components. 182 Maintenance and care If you have run out of fuel: † You may need to cycle the ignition from OFF to ON several times after refueling, to allow the fuel system to pump the fuel from the tank to the engine. † Your “Check Engine” indicator may come on. For more information on the “Check Engine” indicator, refer to the Instrumentation chapter. Fuel Filter For fuel filter replacement, see your dealer or a qualified service technician. Refer to the Scheduled Maintenance Guide for the appropriate intervals for changing the fuel filter. Replace the fuel filter with an authorized Motorcraft part. The customer warranty may be void for any damage to the fuel system if an authorized Motorcraft fuel filter is not used. ESSENTIALS OF GOOD FUEL ECONOMY Measuring techniques Your best source of information about actual fuel economy is you, the driver. You must gather information as accurately and consistently as possible. Fuel expense, frequency of fillups or fuel gauge readings are NOT accurate as a measure of fuel economy. We do not recommend taking fuel economy measurements during the first 1 600 km (1 000 miles) of driving (engine break-in period). You will get a more accurate measurement after 3 000 km–5 000 km (2 000 miles-3 000 miles). Filling the tank The advertised fuel capacity of the fuel tank on your vehicle is equal to the rated refill capacity of the fuel tank as listed in the Refill Capacities section of the Capacities and specifications chapter. The advertised capacity is the amount of the indicated capacity and the empty reserve combined. Indicated capacity is the difference in the amount of fuel in a full tank and a tank when the fuel gauge indicates empty. Empty reserve is the small amount of usable fuel remaining in the fuel tank after the fuel gauge indicates empty. The amount of empty reserve varies and should not be relied upon to increase driving range. When refueling your vehicle after the fuel gauge indicates empty, you might not be able to refuel the full amount of the advertised capacity of the fuel tank due to the empty reserve still present in the tank. 183 Maintenance and care the tank is filled. For consistent results when filling the fuel tank: † Use the same filling rate setting (low — medium — high) each time † Allow three automatic click-offs when filling. † Always use fuel with the recommended octane rating. † Use a known quality gasoline, preferably a national brand. † Use the same side of the same pump and have the vehicle facing the † Have the vehicle loading and distribution the same every time. Your results will be most accurate if your filling method is consistent. same direction each time you fill up. Calculating fuel economy 1. Fill the fuel tank completely and record the initial odometer reading (in kilometers or miles). 2. Each time you fill the tank, record the amount of fuel added (in liters or gallons). 3. After at least three to five tank fill-ups, fill the fuel tank and record the current odometer reading. 4. Subtract your initial odometer reading from the current odometer reading. 5. Follow one of the simple calculations in order to determine fuel economy: Multiply liters used by 100, then divide by total kilometers traveled. Divide total miles traveled by total gallons used. Keep a record for at least one month and record the type of driving (city or highway). This will provide an accurate estimate of the vehicle’s fuel economy under current driving conditions. Additionally, keeping records during summer and winter will show how temperature impacts fuel economy. In general, lower temperatures give lower fuel economy. Driving style — good driving and fuel economy habits Give consideration to the lists that follow and you may be able to change a number of variables and improve your fuel economy. 184 Maintenance and care fuel. economy. Habits † Smooth, moderate operation can yield up to 10% savings in fuel. † Steady speeds without stopping will usually give the best fuel † Idling for long periods of time (greater than one minute) may waste † Anticipate stopping; slowing down may eliminate the need to stop. † Sudden or hard accelerations may reduce fuel economy. † Slow down gradually. † Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15% † Revving the engine before turning it off may reduce fuel economy. † Using the air conditioner or defroster may reduce fuel economy. † You may want to turn off the speed control in hilly terrain if unnecessary shifting between third and fourth gear occurs. Unnecessary shifting of this type could result in reduced fuel economy. less fuel than traveling at 105 km/h [65 mph]). reduce fuel economy. † Warming up a vehicle on cold mornings is not required and may † Resting your foot on the brake pedal while driving may reduce fuel † Combine errands and minimize stop-and-go driving. Maintenance † Keep tires properly inflated and use only recommended size. † Operating a vehicle with the wheels out of alignment will reduce fuel † Use recommended engine oil. Refer to Lubricant Specifications. † Perform all regularly scheduled maintenance items. Follow the economy. economy. recommended maintenance schedule and owner maintenance checks found in your vehicle Scheduled Maintenance Guide. Conditions † Heavily loading a vehicle or towing a trailer may reduce fuel economy at any speed. 185 Maintenance and care † Carrying unnecessary weight may reduce fuel economy (approximately † Adding certain accessories to your vehicle (for example bug 0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried). driving on hilly terrain. deflectors, rollbars/light bars, running boards, ski/luggage racks) may reduce fuel economy. 12–16 km (8–10 miles) of driving. cruise gear and with steady pressure on the gas pedal. † Using fuel blended with alcohol may lower fuel economy. † Fuel economy may decrease with lower temperatures during the first † Driving on flat terrain offers improved fuel economy as compared to † Transmissions give their best fuel economy when operated in the top † Close windows for high speed driving. EPA window sticker Every new vehicle should have the EPA window sticker. Contact your dealer if the window sticker is not supplied with your vehicle. The EPA window sticker should be your guide for the fuel economy comparisons with other vehicles. It is important to note the box in the lower left corner of the window sticker. These numbers represent the Range of L/100 km (MPG) expected on the vehicle under optimum conditions. Your fuel economy may vary depending upon the method of operation and conditions. EMISSION CONTROL SYSTEM Your vehicle is equipped with various emission control components and a catalytic converter which will enable your vehicle to comply with applicable exhaust emission standards. To make sure that the catalytic converter and other emission control components continue to work properly: † Use only the specified fuel listed. † Avoid running out of fuel. † Do not turn off the ignition while your vehicle is moving, especially at † Have the items listed in your Scheduled Maintenance Guide performed high speeds. according to the specified schedule. 186 Maintenance and care The scheduled maintenance items listed in the Scheduled Maintenance Guide are essential to the life and performance of your vehicle and to its emissions system. If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability. Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire. Illumination of the “Check Engine” light, charging system warning light or the temperature warning light, fluid leaks, strange odors, smoke or loss of engine power, could indicate that the emission control system is not working properly. Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment. Do not make any unauthorized changes to your vehicle or engine. By law, vehicle owners and anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles are not permitted to intentionally remove an emission control device or prevent it from working. Information about your vehicle’s emission system is on the Vehicle Emission Control Information Decal located on or near the engine. This decal identifies engine displacement and gives some tune up specifications. Please consult your “Warranty Guide” for complete emission warranty information. Readiness for Inspection/Maintenance (I/M) testing In some localities, it may be a legal requirement to pass an I/M test of the on-board diagnostics system. If your “Check Engine/Service Engine Soon” light is on, refer to the description in the Warning Lights and Chimes section of the Instrumentation chapter. Your vehicle may not pass the I/M test with the “Check Engine/Service Engine Soon” light on. 187 Maintenance and care If the vehicle’s powertrain system or its battery has just been serviced, the on-board diagnostics system is reset to a “not ready for I/M test” condition. To ready the on-board diagnostics system for I/M testing, a minimum of 30 minutes of city and highway driving is necessary as described below: † First, at least 10 minutes of driving on an expressway or highway. † Next, at least 20 minutes driving in stop-and-go, city-type traffic with at least four idle periods. Allow the vehicle to sit for at least eight hours without starting the engine. Then, start the engine and complete the above driving cycle. The engine must warm up to its normal operating temperature. Once started, do not turn off the engine until the above driving cycle is complete. BULBS Replacing exterior bulbs Check the operation of the following lamps frequently: † Headlamps † Tail lamps † Brakelamps † High-mount brakelamp † Turn signals † Backup lamps † License plate lamp Do not remove lamp bulbs unless they will be replaced immediately. If a bulb is removed for an extended period of time, contaminants may enter the lamp housings and affect performance. Replacing headlamp bulbs To remove the headlamp bulb: 1. Make sure headlamp switch is in OFF position, then open the hood. 2. Remove the protective cover by turning the three knobs to the unlock position. 188 Maintenance and care 3. Disconnect the electrical connector from the bulb by pulling rearward. 4. Remove the bulb retaining ring by rotating it counterclockwise (when viewed from the rear) to free it from the bulb socket, and slide the ring off the plastic base. Keep the ring to retain the new bulb. 5. Without turning, remove the old bulb from the lamp assembly by gently pulling it straight back out of the lamp assembly. To install the new bulb: Handle a halogen headlamp bulb carefully and keep out of children’s reach. Grasp the bulb only by its plastic base and do not touch the glass. The oil from your hand could cause the bulb to break the next time the headlamps are operated. 1. With the flat side of the new bulb’s plastic base facing upward, insert the glass end of the bulb into the lamp assembly. Turn the bulb left or right to align the grooves in the plastic base with the tabs in the lamp assembly. When the grooves are aligned, push the bulb into the lamp assembly until the plastic base contacts the rear of the lamp assembly. 2. Install the bulb retaining ring over the plastic base until it contacts the rear of the socket by rotating it clockwise until you feel a “stop.” 3. Connect the electrical connector into the rear of the plastic base until it snaps, locking it into position. 4. Install the protective cover over headlamps locking it in place with three knobs. 189 Maintenance and care 5. Turn the headlamps on and make sure they work properly. If the headlamp was correctly aligned before you changed the bulb, you should not need to align it again. Replacingfrontparkinglamp/turnsignalbulbs The park/turn lamp bulbs can be replaced with out removing the headlamp assembly. 1. Make sure headlamp switch is in OFF position, then open the hood. 2. Remove the protective cover by turning the three knobs to the unlock position. 3. Disconnect the electrical connector from the bulb by pulling rearward. 4. Rotate the bulb socket counterclockwise and remove from lamp assembly. 5. Carefully pull bulb straight out of the socket and push in the new bulb until it snaps, locking it into position. 6. To complete installation, follow the removal procedure in reverse order. Replacingtaillamp/brake/turnlampbulbs The tail lamp, the brake lamp and the turn signal lamp bulbs are located in the tail lamp assembly. Follow the same steps to replace either bulb. 190 Maintenance and care 1. Open the trunk and carefully pull the carpet away to expose the plastic retainer. 2. Remove plastic retainer to expose the lamp assembly hardware. 3. Remove three nut and washer assemblies and the lamp assembly from the vehicle. 4. Remove the bulb socket by rotating it counterclockwise, then pulling it out of the lamp assembly. 5. Pull the bulb from the socket and push in the new bulb. 6. Install the bulb socket into the lamp assembly by rotating it clockwise. 7. Install the lamp assembly on the vehicle with three nut and washer assemblies ensuring the washers on the nuts are flush with the body to prevent water from entering the trunk. 8. Install the plastic retainer and carefully push the carpet back in to place. 191 Maintenance and care Replacinglicenseplatelampbulbs 1. Remove two screws, grommets and the license plate lamp assembly from the trunk lid. 2. Carefully pull the bulb from the socket and push in the new bulb. 3. Install the lamp assembly on trunk lid with two grommets, ensuring the grommets are pushed all the way in to the trunk lid and secure with two screws. Replacingbackuplampbulbs 1. Open trunk and remove bulb socket from the trunk lid by turning counterclockwise. 2. Pull the bulb straight out of the socket and push in the new bulb. 3. Install the bulb socket in trunk lid by turning clockwise. Replacinghigh-mountbrakelampbulbs For bulb replacement, see a dealer or qualified technician. Replacing the interior bulbs Check the operation of the following interior bulbs frequently: † interior overhead lamp † map lamp For bulb replacement, see a dealer or qualified technician. Using the right bulbs Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America and an “E” for Europe to assure lamp performance, light brightness and pattern and safe visibility. The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb burn time. 192 Maintenance and care Function Headlamp Park lamp and turn lamp (front) Side marker (front) Cornering lamp (front) Tail, stop, turn (rear) Side marker (rear) Backup lamp License plate lamp High-mount brakelamp Luggage compartment lamp Dome lamp Rear reading lamp Map lamp Illuminated visor mirror Dual floorwell lamp Glove compartment All replacement bulbs are clear in color except where noted. To replace all instrument panel lights - see your dealer. Trade Number 9007 3457 NAK (amber) 194 NA (amber) 3156K 3157 K 194 3156K 168 912 212-2 906 211-2 168 168 906 168 AIMING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been in an accident the alignment of your headlamps should be checked by a qualified service technician. CLEANING AND CARING FOR YOUR VEHICLE Refer to the Customer Assistance chapter for a list of Ford-approved cleaners, polishes and waxes. 193 Maintenance and care Washing your vehicle Wash your vehicle regularly with cold or lukewarm water. Never use strong detergents or soap. If your vehicle is particularly dirty, use a quality car wash detergent. Always use a clean sponge, washing glove or similar device and plenty of water for best results. To avoid spots, avoid washing when the hood is still warm, immediately after or during exposure to strong sunlight. During winter months, it is especially important to wash the vehicle on a regular basis. Large quantities of dirt and road salt are difficult to remove and also cause damage to the vehicle. Any gasoline spilled on the vehicle or deposits such as bird droppings should be washed and sponged off as soon as possible. Deposits not removed promptly can cause damage to the vehicle’s paintwork. Remove any exterior accessories, such as antennas, before entering a car wash. If you have wax applied to the vehicle at a commercial car wash, it is recommended that you clean the wiper blades and windshield as described in Cleaning the wiper blades and windshield. After washing, apply the brakes several times to dry them. Waxing your vehicle Waxing your vehicle on a regular basis will reduce minor scratches and paint damage. Wax when water stops beading on the surface. This could be every three or four months, depending on operating conditions. Use only carnauba or synthetic-based waxes. Use a cleaning fluid with a clean cloth to remove any bugs before waxing your vehicle. Use tar remover to remove any tar spots. Avoid getting wax on the windshield, or on any surfaces which appear coarse or bumpy. If you have wax applied at a commercial car wash, it is recommended that you clean the wiper blades and windshield as described in Cleaning the wiper blades and windshield. 194 Maintenance and care Repairing paint chips Minor scratches or paint damage from road debris may be repaired with the Ultra Touch Prep and Finishing Kit (#F7AZ-19K507–BA), Lacquer Touch-up Paint (#ALBZ-19500–XXXXA), or Exterior Acrylic Spray Lacquer (#ALAZ-19500–XXXXA) from the Ford Car Care Chemicals line. Please note that the part numbers (shown as XXXX above) will vary with your vehicle’s specific coloring. Observe the application instructions on the products. Remove particles such as bird droppings, tree sap, insect remains, tar spots, road salt and industrial fallout immediately. Cleaning the wheels Wash with the same detergent as the body of your vehicle. Do not use acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong detergents. Never use abrasives that will damage the finish of special wheel surfaces. Use a tar remover to remove grease and tar. The brushes used in some automatic car washes may damage the finish on your wheels. Before going to a car wash, find out if the brushes are abrasive. Cleaning non-painted plastic exterior parts Use vinyl cleaner for routine cleaning. Clean with a tar remover if necessary. Do not clean plastic parts with thinners, solvents or petroleum-based cleaners. Underbody Flush the complete underside of vehicle frequently. Keep body drain holes unplugged. Inspect for road damage. Cleaning mirrors Do not clean your mirrors with a dry cloth or abrasive materials. Use a soft cloth and mild detergent and water. Be careful when removing ice from outside mirrors because you may damage the reflective surface. Cleaning the exterior lamps Wash with the same detergent as the exterior of your vehicle. If necessary, use a tar remover such as Ford Extra Strength Tar and Road Oil Remover (B7A-19520–AA). 195 Maintenance and care To avoid scratching the lamps, do not use a dry paper towel, chemical solvents or abrasive cleaners. Cleaning the wiper blades, windshield and rear window If the wiper blades do not wipe properly, clean the wiper blade rubber element with undiluted windshield washer solution or a mild detergent. To avoid damaging the blades, do not use fuel, kerosene, paint thinner or other solvents. If the wiper still does not wipe properly, this could be caused by substances on the windshield or rear window such as tree sap and some hot wax treatments used by commercial car washes. Clean the outside of the windshield or rear window with a non-abrasive cleaner such as Ford Ultra-Clear Spray Glass Cleaner, (E4AZ-19C507–AA), available from your Ford Dealer. Do not use abrasive cleansers on glass as they may cause scratches. The windshield or rear window is clean if beads do not form when you rinse it with water. The windshield, rear window and wiper blades should be cleaned on a regular basis, and blades or rubber elements replaced when worn. Cleaning the engine Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: † Take care when using a power washer to clean the engine. The high pressure fluid could penetrate the sealed parts and cause damage. † Do not spray with cold water to avoid cracking the engine block or † Never apply anything to the drive belt (including belt dressing). other engine components. 196 Maintenance and care † Cover the highlighted areas to prevent water damage when cleaning † Never wash or rinse the engine while it is running; water in the the engine. running engine may cause internal damage. Cleaning the instrument panel Clean with a damp cloth, then dry with a dry cloth. Avoid cleaner or polish that increases the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection. Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of the air bag system. 197 Maintenance and care Cleaningtheinstrumentclusterlens Clean with a damp cloth, then dry with a dry cloth. Do not use household or glass cleaners as these may damage the lens. Cleaning seats equipped with side air bags Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Follow the directions that come with the cleaner. Do not saturate the seat cover with upholstery cleaner. Do not use chemical solvents or strong detergents when cleaning the seat mounted side air bag. Such products could contaminate the side air bag system and affect performance of the side air bag in a collision. Woodtone trim Wipe stains with a soft cloth and a multi-purpose cleaning solution. Inside windows Use Ultra-Clear Spray Glass Cleaner (E4AZ-19C507–AA) for the inside windows if they become fogged. Cleaning and maintaining the safety belts Clean the safety belts with a mild soap solution recommended for cleaning upholstery or carpets. Do not bleach or dye the belts, because these actions may weaken the belt webbing. Check the safety belt system periodically to make sure there are no nicks, wear or cuts. If your vehicle has been involved in an accident, refer to the Safety belt maintenance section in the Seating and safety restraints chapter. 198 Maintenance and care Cleaning leather seats (if equipped) To clean, simply use a soft cloth dampened with water and a mild soap. Wipe the leather again with a damp cloth to remove soap residue. Dry with a soft cloth. For tougher soiling concerns, Ford recommends using the Deluxe Leather Care Kit F8AZ-19G253–AA, which is available from your Ford Dealer. This mild cleaner and special pad, cleans the leather and maintains its natural beauty. Follow the instructions on the cleaner label. Regular cleaning of your leather upholstery helps maintain its resiliency and color. Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl or plastics. Cleaning the interior fabric Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Do not use household or glass cleaners. These agents can stain and discolor the fabric. Use a mild soap and water solution if necessary. 199 Capacities and specifications MOTORCRAFT PART NUMBERS Component Air filter element Fuel filter Battery-standard Battery-heavy duty Oil filter PCV valve Spark plugs* * Refer to Vehicle Emissions Control Information (VECI) decal for spark plug gap information. 4.6L SOHC V8 engine FA-1668 FG-986B BXT-65–650 BXT-65–750 FL-820-S EV-98 AWSF-32P REFILL CAPACITIES Fluid Engine oil (includes filter change) Brake fluid Power steering fluid Transmission fluid 2 Engine coolant 4 Fuel tank Rear axle lubricant 5 Capacity 4.7L (5.0 quarts) Fill to line on reservoir Fill to line on reservoir 13.1L (13.9 quarts) 3 15.0L (15.8 quarts) 71.9L (19.0 gallons) 1.8L (3.75 pints) Ford Part Name Motorcraft SAE 5W-30 Super Premium Motor Oil Motorcraft MERCONt ATF Motorcraft MERCONtV ATF Premium Engine Coolant N/A Motorcraft SAE 80W-90 Premium Rear Axle Lubricant Ultra-Clear Windshield Washer Concentrate Windshield washer fluid 1 Use only brake fluids certified to meet Ford specifications. Refer to Lubricant Specifications in this chapter. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used. Fill to line on reservoir 200 Capacities and specifications 2 Ensure the correct automatic transmission fluid is used. MERCONt and MERCONt V are not interchangeable. DO NOT MIX MERCONt and MERCONt V. Refer to the Scheduled Maintenance Guide to determine the correct service interval. 3 Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and if equipped with an in-tank cooler. The amount of transmission fluid and fluid level should be set by the indication on the dipstick’s normal operating range. Police Package refill capacity-12.1L (12.8 quarts). 4 Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford Extended Life Engine Coolant (orange in color). Refer to Adding engine coolant, in the Maintenance and Care chapter. 5 Rear axles are considered lubricated for life when the vehicle is used for normal service. See your Scheduled Maintenance Guide for Severe Duty requirements. Traction-Lok axles use 1.6-1.8L (3.50-3.75 pints) of rear axle lubricant. Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or equivalent meeting Ford specification EST-M2C118–A for complete refill of Traction-Lok rear axle. Service refill capacities are determined by filling the rear axle 6 mm to 14 mm (1/4 inch to 9/16 inch) below the bottom of the filler hole. LUBRICANT SPECIFICATIONS Item Brake fluid Door weatherstrips Engine coolant Ford part name High Performance DOT 3 Motor Vehicle Brake Fluid 1 Silicone Lubricant Ford Premium Engine Coolant Ford Ford part number specification C6AZ-19542-AB ESA-M6C25-A and DOT 3 ESR-M13P4-A ESE-M97B44-A F7AZ-19G208-BA and F5AZ-19553-AA E2FZ-19549-AA (in Canada, Motorcraft CXC-8-B) 201 Capacities and specifications Item Engine oil Hinges, latches, striker plates, fuel filler door hinge and seat tracks Lock cylinders Power steering fluid Automatic transmission (4R70W) Rear Axle Lubricant 2 Windshield washer fluid Ford part name Motorcraft SAE 5W-30 Super Premium Motor Oil Multi-Purpose Grease Penetrating and Lock Lubricant Motorcraft MERCONt ATF3 Motorcraft MERCONtV ATF Motorcraft SAE 80W-90 Premium Rear Axle Lubricant Ultra-clear Windshield Washer Concentrate Ford part number XO-5W30-QSP WSS-M2C153-G Ford specification with API Certification Mark ESB-M1C93-B or ESR-M1C159-A DOAZ-19584-AA or F5AZ-19G209-AA E8AZ-19A501-B none XT-2-QDX MERCONt XT-5-QM MERCONtV XY-80W90-QL WSP-M2C197-A C9AZ-19550-AC ESR-M17P5-A 1 Use only brake fluids certified to meet Ford specifications. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used. 2 Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or equivalent meeting Ford specification EST-M2C118-A for complete refill of Traction-Lok rear axles. 3 Ensure the correct automatic transmission fluid is used. Transmission fluid requirements are indicated on the dipstick or on the dipstick handle. MERCONt and MERCONt V are not interchangeable. DO NOT mix MERCONt and MERCONt V. Refer to your Scheduled Maintenance Guide to determine the correct service interval. 202 ENGINE DATA Engine Cubic inches Required fuel Firing order Spark plug gap Ignition system Compression ratio VEHICLE DIMENSIONS Vehicle dimensions (1) Overall length (2) Overall width (3) Overall height (4) Wheelbase (5) Track - Front (5) Track - Rear Capacities and specifications 4.6L V8 engine 281 87 octane 1-3-7-2-6-5-4-8 1.3-1.4 mm (0.052-0.056 inch) Coil on plug 10.0:1 mm (in) 5 382 (211.9) 1 987 (78.2) 1 443 (56.8) 2 913 (114.4) 1 611 (63.4) 1 659 (65.3) 203 Capacities and specifications IDENTIFYING YOUR VEHICLE Certification label The National Highway Traffic Safety Administration Regulations require that a Certification Label be affixed to a vehicle and prescribe where the Certification Label may be located. The Certification Label is located on the front door latch pillar on the driver’s side. 204 MFD. BY FORD MOTOR CO. IN U.S.A. DATE: XXXXX FGAWR: XXXXXX/XXXXXXX GVWR:XXXXX LB/ XXXXX KG RGAWR: XXXXXXX/XXXXXXX THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE. VIN: XXXXXXXXXXXXXXXXX TYPE: XXXXXXXXXXXXXXX MAXIMUM LOAD=OCCUPANTS + LUGGAGE=XXXKG/XXXXLB OCCUPANTS: X TOTAL X FR X 2ND X RR OCCUPANTS LUGGAGE XX XXXKG/XXXXLB X XXXKG/XXXXLB TIRE: XXXX/XXXXX XXX PRESSURE (FR) XXX kPa/33 PSI COLD PRESSURE (RR) XXX kPa/33 PSI COLD TRAILER TOWING - SEE OWNER GUIDE EXT PNT: XXXXXX XXXXXX RC: XX DSO: XXXX F0000 BAR INT TR TP/PS R AXLE TR SPR T0000 X XX XXX X XX X XXXX UTC (cid:209) FOHT-15294A10-GA Capacities and specifications Vehicle identification number The vehicle identification number is attached to a metal tag and is located on the driver side instrument panel. (Please note that in the graphic XXXX is representative of your vehicle identification number.) XXXXXXXXXXXXXXXXX Engine number The engine number (the last eight numbers of the vehicle identification number) is stamped on the engine block, transmission, frame and transfer case (if equipped). 205 Customer assistance Ford Extended Service Plan You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides the following: † benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items) † protection against repair costs after your Bumper to Bumper Warranty expires You may purchase Ford ESP from any participating Ford and Lincoln/ Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. (In Hawaii, rules vary. See your dealer for details.) When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 5,000 participating Ford or Lincoln/Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options. Getting the service you need At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Assistance Center. 206 Customer assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. Ford Motor Company and Ford of Canada dealerships also carry quality parts and accessories, providing you with equipment reliability. Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Assistance Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, Michigan 48121 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) In Canada: Customer Assistance Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) 207 Customer assistance If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Assistance Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, Michigan 48121 1-800-521-4140 (TDD for the hearing impaired: 1-800-232-5952) In Canada: Customer Assistance Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) In order to help you service your Ford or Lincoln Mercury vehicle, please have the following information available when contacting a Customer Assistance Center: † Your telephone number (home and business) † The name of the dealer and the city where the dealership is located † The year and make of your vehicle † The date of vehicle purchase † The current odometer reading † The vehicle identification number (VIN) If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.) or the Mediation/Arbitration Program (Canada). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This 208 Customer assistance dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: † an independent, third-party arbitration program for warranty disputes † available free to owners and lessees of qualifying Ford Motor Company vehicles The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law. What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: † a non-Ford product † a non-Ford dealership † sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed maintenance and wear items) service or product concern is being reviewed † a request for reimbursement of consequential expenses unless a † items not covered by the New Vehicle Limited Warranty (including † alleged personal injury/property damage claims † cases currently in litigation † vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) † vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. 209 Customer assistance Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees. Board membership The Board consists of: † three consumer representatives † a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. WhattheBoardneeds To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: † the file number assigned to your application † the toll-free phone number of the DSB’s independent administrator Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: † legible copies of all documents and maintenance or repair orders † the year, make, model, and Vehicle Identification Number (VIN) listed † the date of repair(s) and mileage at the time of occurrence(s) † the current mileage † the name of the dealer(s) who sold or serviced the vehicle † a brief description of your unresolved concern † a brief summary of the action taken by the dealer(s) and Ford Motor on your vehicle ownership license relevant to the case Company 210 Customer assistance dealership(s) † the names (if known) of all the people you contacted at the † a description of the action you expect to resolve your concern You will receive a letter of explanation if your application does not qualify for Board review. Oralpresentations If you would like to make an oral presentation, indicate YES to question #6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. Oral presentation may be requested by the Board as well. Makingadecision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law. To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086–5120 1–800–428–3718 211 Customer assistance You may also contact the North American Customer Assistance Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or by writing to the Center at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, Michigan 48121 UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces, except Quebec. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations/customer assistance office. 212 Customer assistance The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313) 594-4857 FAX: (313) 390-0804 If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations. FORD CAR CARE PRODUCTS FOR YOUR VEHICLE Ford has many quality products available from your dealer to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle. Each product is made from high quality materials and that meet or exceed Ford’s rigid specifications. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish* Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant* (not available in Canada) Motorcraft Vinyl Conditioner (Canada only) 213 Customer assistance Ford Deluxe Leather and Vinyl Cleaner (not available in Canada) Motorcraft Vinyl Cleaner (Canada only) Ford Extra Strength Tar and Road Oil Remover* (not available in Canada) Ford Extra Strength Upholstery Cleaner (Canada only) Ford Extra Strength Upholstery Cleaner (not available in Canada) Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner* Motorcraft Car Wash Concentrate Motorcraft Carlite Glass Cleaner Ford Spot and Stain Remover* Ford Super Premium Tire and Trim Dressing Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner (not available in Canada) * May be sold with the Motorcraft name FORD ACCESSORIES FOR YOUR VEHICLE A wide selection of Ford accessories are available for your vehicle through your local authorized Ford, Lincoln Mercury or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. Ford accessories are warranted for up to 12 months or 20 000 km (12 000 miles) on all cars and light trucks and 12 months with unlimited distance on medium/heavy duty trucks unless the accessory is installed on a new vehicle, then the warranty becomes the balance of the new vehicle’s warranty or the accessories warranty, whichever is greater. See your dealer for complete warranty information and availability. Not all accessories are available for all models. Vehicle Security Remote keyless entry Styled wheel protector locks Vehicle security systems 214 Customer assistance Comfort and convenience Cargo nets Engine block heaters Travel equipment Daytime running lights Heavy-duty battery Protection and appearance equipment Air bag anti-theft locks Carpet floor mats Cleaners, waxes and polishes Flat splash guards Front end covers Lubricants and oils Molded splash guards Molded vinyl floor mats Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: † When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety compliance certification label). Consult your dealer for specific weight information. † The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems - such as two-way radios, telephones and theft alarms - that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician. † Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly designed for automotive 215 Customer assistance use or are not properly installed. When operated, such systems may cause the engine to stumble or stall. In addition, such systems may be damaged or their performance may be affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle’s operation.) † Ford cannot assume responsibility for any adverse effects or damage that may result from the use of such equipment. ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Box 07150 Detroit, Michigan 48207 For a free publication catalog, order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for credit card holders only Obtaining a French owner’s guide French Owner’s Guides can be obtained from your dealer or by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3. 216 Reporting safety defects REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect that could cause a crash, or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (202–366–0123 in the Washington D.C. area) or write to: NHTSA U.S. Department of Transportation 400 Seventh Street Washington D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 217 Index Air bag supplemental restraint system ........................105 and child safety seats ............107 description ..............................105 disposal ....................................109 driver air bag ..........................107 indicator light ....................10,109 operation .................................107 passenger air bag ...................107 Air cleaner filter ................172,200 Air conditioning ..........................26 automatic temperature control system ..........................28 Air suspension ...........................125 description ..............................125 warning light .............................12 Antifreeze (see Engine coolant) ................160 Anti-lock brake system (see Brakes) .......................121,122 Audio system (see Radio) .........35 Automatic transmission driving an automatic overdrive .................................127 fluid, adding ............................167 fluid, checking ........................167 fluid, refill capacities ..............200 fluid, specification ..................203 Axle lubricant specifications ...201,203 refill capacities ........................200 traction lok ..............................129 Battery .......................................170 acid, treating emergencies .....170 charging system warning light .............................12 jumping a disabled battery ....147 maintenance-free ....................170 replacement, specifications ...200 servicing ..................................170 voltage gauge ............................19 Belt minder ...............................101 218 Brakes ........................................121 anti-lock ............................121,122 anti-lock brake system (ABS) warning light ..........11,122 brake warning light ..................11 fluid, checking and adding ....159 fluid, refill capacities ..............200 fluid, specifications ..........201,203 lubricant specifications ...201,203 shift interlock ..........................126 Break-in period .............................3 Capacities for refilling fluids ....200 Cassette tape player ...................50 CD changer .................................59 Certification Label ....................204 Child safety restraints ..............110 child safety belts ....................110 Child safety seats ......................111 attaching with tether straps ..115 in front seat ............................112 in rear seat .......................112,115 Cleaning your vehicle ...............193 engine compartment ..............196 exterior ....................................195 exterior lamps .........................195 instrument panel ....................197 instrument panel lens ............198 interior ..............................198,199 mirrors .....................................195 plastic parts ............................195 safety belts ..............................198 washing ....................................194 waxing .....................................194 wheels ......................................195 windows ..................................198 wiper blades ............................196 woodtone trim ........................198 Climate control (see Air conditioning or Heating) ............26 Clock ............................................34 Compass, electronic ....................73 calibration .................................74 set zone adjustment .................74 power seat ............................93,94 Controls Coolant checking and adding ..............160 coolant temperature light ........10 refill capacities .................163,200 specifications ...................201,203 Cruise control (see Speed control) ....................65 Customer Assistance ................136 Ford accessories for your vehicle ......................213 Ford Extended Service Plan ............................206 Getting assistance outside the U.S. and Canada ..............212 Getting roadside assistance ...136 Getting the service you need ....................206 Ordering additional owner’s literature ...................216 The Dispute Settlement Board ...................209 Utilizing the Mediation/ Arbitration Program ...............212 Daytime running lamps (see Lamps) ................................24 Defrost rear window ..............................25 Dipstick Doors automatic transmission fluid ...................167 engine oil .................................156 lubricant specifications ..........201 Driving under special conditions through water .........................135 Emergencies, roadside jump-starting ..........................147 Emission control system ..........186 Index Engine ........................................203 check engine/ service engine soon light ...........9 cleaning ...................................196 coolant .....................................160 fail-safe coolant ......................164 idle speed control ...................170 lubrication specifications ...................201,203 refill capacities ........................200 service points ..........................155 starting after a collision .........137 Engine block heater .................119 Engine oil ..................................156 change oil soon warning, message center .......................156 checking and adding ..............156 dipstick ....................................156 filter, specifications .........158,200 recommendations ...................158 refill capacities ........................200 specifications ...................201,203 Exhaust fumes ..........................120 Fail safe cooling ........................164 Floor mats ...................................78 Fluid capacities .........................200 Fuel ............................................178 calculating fuel economy .......183 cap ...........................................180 capacity ...................................200 choosing the right fuel ...........181 comparisons with EPA fuel economy estimates .................186 detergent in fuel .....................182 filling your vehicle with fuel ....................178,180,183 filter, specifications .........183,200 fuel pump shut-off switch .....137 gauge .........................................15 improving fuel economy ........183 low fuel warning light ................8 octane rating ....................182,203 219 Index quality ......................................182 running out of fuel .................182 safety information relating to automotive fuels .....................178 Fuses ...................................138,139 Garage door opener ....................69 Gas cap (see Fuel cap) ............180 Gas mileage (see Fuel economy) .................183 Gauges .........................................15 battery voltage gauge ...............19 engine coolant temperature gauge ...................18 engine oil pressure gauge ........19 fuel gauge ..................................15 odometer ...................................17 speedometer .............................16 trip odometer ............................18 GAWR (Gross Axle Weight Rating) .....129 definition .................................129 driving with a heavy load ......129 location ....................................129 GVWR (Gross Vehicle Weight Rating) .............129 calculating ...............................129 definition .................................129 driving with a heavy load ......129 location ....................................129 Hazard flashers .........................137 Head restraints ...........................91 Headlamps ...................................24 aiming ......................................193 autolamp system .......................25 bulb specifications ..................192 daytime running lights .............24 flash to pass ..............................25 high beam ............................11,25 replacing bulbs .......................188 turning on and off ....................24 warning chime ..........................15 Heating ........................................26 220 heating and air conditioning system .......................................26 HomeLink universal transceiver (see Garage door opener) ................69,70,71,72 Hood ..........................................154 Ignition .......................................203 positions of the ignition ...........64 Infant seats (see Safety seats) .....................111 Inspection/maintenance (I/M) testing ..............................187 Instrument panel cleaning ...................................197 cluster ...................................8,198 lighting up panel and interior .....................24 location of components ..............8 Jump-starting your vehicle ......147 Keyless entry system .................86 autolock .....................................80 keypad .......................................86 programming entry code .........87 key in ignition chime ...............14 positions of the ignition ...........64 Keys Lamps autolamp system .......................25 bulb replacement specifications chart ................192 cargo lamps ...............................24 daytime running light ...............24 headlamps .................................24 headlamps, flash to pass ..........25 instrument panel, dimming .....24 interior lamps ....................24,192 replacing bulbs .........188,190,192 Lane change indicator (see Turn signal) ........................63 Lights, warning and indicator ......8 air bag ........................................10 air suspension ...........................12 anti-lock brakes (ABS) .....11,122 brake ..........................................11 charging system ........................12 check engine ...............................9 high beam .................................11 low coolant ................................10 low fuel ........................................8 oil pressure ...............................12 overdrive off ..............................13 safety belt .................................10 speed control ............................69 traction control active ..............13 turn signal indicator .................11 Load limits .................................129 GAWR ......................................129 GVWR ......................................129 trailer towing ..........................129 Locks autolock .....................................80 childproof ..................................78 doors ..........................................77 Lubricant specifications ....201,203 Lug nuts, anti-theft ...................146 Lumbar support, seats ...............95 Message center ...........................20 reset button ..............................20 select button .............................21 Mirrors automatic dimming rearview mirror .........................73 cleaning ...................................195 side view mirrors (power) .......77 Motorcraft parts .................183,200 Octane rating ............................182 Odometer .....................................17

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2000 Ford Crown Victoria Owners Manual