2002 Ford Crown Victoria Owners Manual

Your loaded trailer should weigh no more than 907 kg (2,000 lbs.). Do not exceed the GVWR specified on the certification label.

Towing trailers beyond the maximum recommended gross trailer weight could result in engine damage, transmission/axle damage,

structural damage, loss of control, and personal injury.

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Driving

Preparing to tow Use the proper equipment for towing a trailer, and make sure it is properly attached to your vehicle. See your dealer or a reliable trailer dealer if you require assistance.

Hitches Do not use hitches that clamp onto the vehicle bumper. Use a load carrying hitch. You must distribute the load in your trailer so that 10% of the total weight of the trailer is on the tongue.

Safety chains Always connect the trailer’s safety chains to the frame or hook retainers of the vehicle hitch. To connect the trailer’s safety chains, cross the chains under the trailer tongue and allow slack for turning corners. If you use a rental trailer, follow the instructions that the rental agency gives to you. Do not attach safety chains to the bumper.

Trailer brakes Electric brakes and manual, automatic or surge-type trailer brakes are safe if installed properly and adjusted to the manufacturer’s specifications. The trailer brakes must meet local and Federal regulations.

Do not connect a trailer’s hydraulic brake system directly to your vehicle’s brake system. Your vehicle may not have enough

braking power and your chances of having a collision greatly increase.

The braking system of the tow vehicle is rated for operation at the GVWR not GCWR.

Trailer lamps Trailer lamps are required on most towed vehicles. Make sure your trailer lamps conform to local and Federal regulations. See your dealer or trailer rental agency for proper instructions and equipment for hooking up trailer lamps.

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Driving

Driving while you tow When towing a trailer: • Ensure that you turn off your speed control. The speed control may • Consult your local motor vehicle speed regulations for towing a trailer. • To eliminate excessive shifting, use a lower gear. This will also assist

shut off automatically when you are towing on long, steep grades.

in transmission cooling. (For additional information, refer to the Driving with a 4–speed automatic transmission section in this chapter.

• Anticipate stops and brake gradually. • Do not exceed the GCWR rating or transmission damage may occur. Servicingaftertowing If you tow a trailer for long distances, your vehicle will require more frequent service intervals. Refer to your scheduled maintenance guide for more information.

Trailer towing tips • Practice turning, stopping and backing up before starting on a trip to get the feel of the vehicle trailer combination. When turning, make wider turns so the trailer wheels will clear curbs and other obstacles. • Allow more distance for stopping with a trailer attached. • If you are driving down a long or steep hill, shift to a lower gear. Do not apply the brakes continuously, as they may overheat and become less effective.

• The trailer tongue weight should be 10–15% of the loaded trailer • After you have traveled 80 km (50 miles), thoroughly check your • To aid in engine/transmission cooling and A/C efficiency during hot • Vehicles with trailers should not be parked on a grade. If you must

hitch, electrical connections and trailer wheel lug nuts.

weather while stopped in traffic, place the gearshift lever in P (Park).

weight.

park on a grade, place wheel chocks under the trailer’s wheels.

Launching or retrieving a boat Disconnect the wiring to the trailer before backing the trailer into the water. Reconnect the wiring to the trailer after the trailer is removed from the water.

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Driving

When backing down a ramp during boat launching or retrieval: • do not allow the static water level to rise above the bottom edge of • do not allow waves to break higher than 15 cm (6 inches) above the

the rear bumper.

bottom edge of the rear bumper.

Exceeding these limits may allow water to enter vehicle components: • causing internal damage to the components. • affecting driveability, emissions and reliability. Replace the rear axle lubricant any time the axle has been submerged in water. Rear axle lubricant quantities are not to be checked or changed unless a leak is suspected or repair required.

RECREATIONAL TOWING (ALL WHEELS ON THE GROUND) Follow these guidelines for your specific powertrain combination to tow your vehicle with all four wheels on the ground (such as behind a recreational vehicle). These guidelines are designed to ensure that your transmission is not damaged due to insufficient lubrication. All Rear Wheel Drive (RWD) vehicles This applies to all cars and 4x2 trucks/sport utilities with rear wheel drive capability. An example of recreational towing is towing your vehicle behind a motorhome. The following recreational towing guidelines are designed to ensure that your transmission is not damaged. • Place the transmission in N (Neutral) • Maximum speed is 56 km/h (35 mph) • Maximum distance is 80 km (50 miles) If a distance of 80 km (50 miles) or a speed of 56 km/h (35 mph) must be exceeded, you must disconnect the driveshaft. Ford recommends the driveshaft be removed/installed only by a qualified technician. See your local dealer for driveshaft removal/installation. Improper removal/installation of the driveshaft can cause transmission fluid loss, damage to the driveshaft and internal transmission components.

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Roadside Emergencies

GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the New Vehicle Limited Warranty period of three years or 60,000

km (36,000 miles), whichever occurs first on Ford and Mercury vehicles, and four years or 80,000 km (50,000 miles) on Lincoln vehicles.

Roadside assistance will cover: • changing a flat tire. • jump-starts. • lock-out assistance. • limited fuel delivery. • towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 56.3 km (35 miles) of the nearest Ford Motor Company dealership (one tow per disablement). Even non-warranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession).

Canadian customers refer to your Owner Information Guide for information on: • Coverage period • Exact fuel amounts • Towing of your disabled vehicle • Emergency travel expense reimbursement • Travel planning benefits USING ROADSIDE ASSISTANCE Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, the card is found in the Owner Information Guide in the glove compartment.

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Roadside Emergencies

U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.

ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your Ford or Lincoln Mercury dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.

HAZARD FLASHER Use only in an emergency to warn traffic of vehicle breakdown, approaching danger, etc. The hazard flashers can be operated when the ignition is off. • The hazard lights control is

located on top of the steering column.

• Depress hazard lights control to

activate all hazard flashers simultaneously.

• Depress control again to turn the

flashers off.

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Roadside Emergencies

FUEL PUMP SHUT-OFF SWITCH FUEL RESET The fuel pump shut-off switch is a device intended to stop the electric fuel pump when your vehicle has been involved in a substantial jolt. After a collision, if the engine cranks but does not start, the fuel pump shut-off switch may have been activated. The fuel pump shut-off switch is located on the left side of the trunk behind the left rear tail light and the trunk liner.

Use the following procedure to reset the fuel pump shut-off switch. 1. Turn the ignition to the OFF position. 2. Check the fuel system for leaks. 3. If no fuel leak is apparent, reset the fuel pump shut-off switch by pushing in on the reset button. 4. Turn the ignition to the ON position. Pause for a few seconds and return the key to the OFF position. 5. Make a further check for leaks in the fuel system.

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FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. Standardfuseamperageratingandcolor

15

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

COLOR

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

Cartridge

maxi fuses

— — — — — — — Blue — Pink Green Red — — —

Fuse link cartridge

— — — — — — — Blue — Pink Green Red Yellow Brown Black

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Roadside Emergencies

Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover.

27

18

25

16

26

17

23

14

24

15

21

12

22

13

19

10

20

11

32

31

30

29

28

The fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

Passenger Compartment Fuse

Panel Description

— — — 10A — 15A

—

Not Used Not Used Not Used Air Bags Not Used Instrument Cluster, Warning Lamps Module, Transmission Control Switch, Lighting Control Module (LCM) Not Used

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Fuse/Relay Location

10
11
12
13
14

15

16

17

18
19
20
21

22

Fuse Amp

Rating

25A

— 10A — — 5A 10A

15A

15A

30A

30A 20A — 15A

15A

Roadside Emergencies

Passenger Compartment Fuse

Panel Description Power Train Control Module (PCM) Power Relay, Coil-on -Plugs, Radio Noise Capacitor, Passive Anti-theft System (PATS) Not Used Rear Window Defrost Not Used Not Used Radio Traction Control Switch, Anti-lock Brakes (ABS), Instrument Cluster Speed Control Servo, Main Light Switch Illumination, Lighting Control Module (LCM), Clock, Police Power Relay Reversing lamps, Turn Signals, Shift Lock, DRL Module, EVO Steering, Electronic Day/Night Mirror Wiper Motor, Wiper Control Module Heater Blower Motor Auxiliary Power Point Not Used Multifunction Switch, Lighting Control Module (LCM), PATS Indicator, Parking Lamps, Instrument Panel Light Speed Control Servo, Hazard Lights

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Roadside Emergencies

Fuse/Relay Location

23

24
25

26
27

28
29
30
31
32

Fuse Amp

Rating

15A

10A 20A

10A 25A

20A*

— — — 20A

Passenger Compartment Fuse

Panel Description Power Windows/Door Locks, PATS, Exterior Rear View Mirrors, EATC Module, Instrument Cluster, Clock, Lighting Control Module (LCM), Interior Lamps Left Hand Low Beam Power Point, Cigar Lighter, Emergency Flashers Right Hand Low Beam Lighting Control Module (LCM), Main Light Switch, Cornering Lamps, Fuel Tank Pressure Sensor Power Windows Not Used Not Used Not Used ABS Values

* Circuit breaker

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

Always disconnect the battery before servicing high current fuses.

Always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and specifications chapter.

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Roadside Emergencies

1 2

3 4 5 6

The high-current fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Power Distribution Box

Rating 20A* 30A*

25A*

30A* 15A* 20A*

20A CB

30A** 50A**

Description

Electric Fuel Pump Relay Generator, Starter Relay, Fuses 15
and 18
Radio, CD Changer, Subwoofer Amplifier Police Power Relay Horn Relay DRL Module Power door Locks, Power Seats, Trunk Lid Release Air Suspension System See Fuses 5 and 9

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Roadside Emergencies

Fuse/Relay Location

10

11

12

13
14

15
16
17

Relay 1
Relay 2
Relay 3
Relay 4

Fuse Amp

Rating 50A**

50A**

30A**

50A** 40A**

40A** 50A** 30A CB

— — — —

Power Distribution Box

Description

See Fuses 1, 2, 6, 7, 10, 11, 13
and Circuit Breaker 14
See Fuses 4, 8, 16 and Circuit Breaker 12
PCM Power Relay, PCM, Natural Gas Vehicle Module High Speed Cooling Fan Relay Rear Window Defrost Relay, Also see Fuse 17
Anti-Lock Brake Module Police Option Fuse Holder Cooling Fan Relay Rear Defrost Relay Horn Relay Cooling Fan Relay Air Suspension Pump Relay, Police Power Relay

* Mini Fuses ** Maxi Fuses

Relays Relays are located in the power distribution box and should be replaced by qualified technicians. CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. The use of tire sealants is not recommended and may compromise the integrity of your tires. The use of tire sealants may also affect your tire pressure monitoring system (if equipped). Temporary spare tire information Your vehicle may have a temporary or full-size spare tire. The temporary spare tire for your vehicle is labeled as such. It is smaller than a regular tire and is designed for emergency use only. Replace this tire with a full-size tire as soon as possible.

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Roadside Emergencies

If you use the temporary spare tire continuously or do not follow these precautions, the tire could fail, causing you to lose control

of the vehicle, possibly injuring yourself or others.

ground clearance.

Safety Compliance Label.

miles) total under any circumstances.

When driving with the temporary spare tire do not: • exceed 80 km/h (50 mph) or drive further than 3 200 km (2 000
• load the vehicle beyond maximum vehicle load rating listed on the • tow a trailer. • use tire chains. • drive through an automatic car wash, because of the vehicle’s reduced • try to repair the temporary spare tire or remove it from its wheel. • use the wheel for any other type of vehicle. • use more than one temporary spare tire at a time. Use of a temporary spare tire at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter driving capability

Tire change procedure

To prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

If the vehicle slips off the jack, you or someone else could be seriously injured.

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Roadside Emergencies

1. Park on a level surface, activate hazard flashers and set parking brake.

HOOD

2. Place gearshift lever in P (Park), turn engine OFF and block the diagonally opposite wheel.

3. Remove the spare tire and the jack. The jack could be located: • A — under the spare tire or • B — in the wheel well

On vehicles equipped with Air Suspension, turn OFF

the Air Suspension switch prior to jacking, hoisting or towing your vehicle.

Refer to Air suspension system in the Driving chapter of the Owner’s Guide for more information.

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OFF

Roadside Emergencies

4. Remove the lug wrench from the jack. Rotate the lug wrench socket out from the handle.

5. Locate pry off notch (if equipped) and remove the center ornament from the aluminum wheel with the tapered end of the wheel nut wrench that came with your vehicle. Insert and twist the handle, then pry against the wheel. 6. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.

Before placing the jack under the vehicle, NOTE the jack location

markings: JACK LOCATION The jack location markings can be found on the lower outer edge of the body. • Locate the jack locator mark (B) on the body (C) near the tire you are changing, then place the jack (D) under the frame (A) of the vehicle aligning it with the mark (B).

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Roadside Emergencies • Position the jack according to the following guides and turn the jack handle clockwise until the wheel is completely off the ground.

To lessen risk of personal injury, do not put any part

of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is ONLY meant for changing the tire.

• Never use the rear differential

as a jacking point.

7. Remove the lug nuts with the lug wrench. 8. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 9. Lower the vehicle by turning the jack handle counterclockwise. 10. Remove the jack and fully tighten the lug nuts in the order shown. 11. Put flat tire, jack and lug wrench away. 12. Turn on the air suspension switch (if equipped).

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Roadside Emergencies

JUMP STARTING YOUR VEHICLE

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or

vehicle damage.

Batteries contain sulfuric acid which can burn skin, eyes, and clothing, if contacted.

Do not attempt to push-start your vehicle. Automatic transmissions do not have push-start capability; also, the catalytic converter may become damaged.

Preparing your vehicle When the battery is disconnected or a new battery is installed, the transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect any electrical surges. Turn all other accessories off.

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Roadside Emergencies

Connecting the jumper cables

+–

+–

1. Connect the positive (+) booster cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

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Roadside Emergencies

+–

+–

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

+–

+–

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an

explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

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Roadside Emergencies

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

+–

+–

Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

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Roadside Emergencies

2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.

+–

+–

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.

+–

+–

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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Roadside Emergencies

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center. It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Before your vehicle can be towed, the air suspension control in the luggage compartment must be turned to the OFF position (if equipped). If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

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Customer Assistance

GETTING THE SERVICES YOU NEED

At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. It is preferred that you return to the Ford dealer where your vehicle was purchased when warranty repairs are needed. However, you may also take your vehicle to another Ford Motor Company or Ford of Canada dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Relationship Center. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.

Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.ford.com

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Customer Assistance

In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) www.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca In order to help you service your Ford or Lincoln Mercury vehicle, please have the following information available when contacting a Customer Relationship Center: • Your telephone number (home and business). • The name of the dealer and the city where the dealership is located. • The year and make of your vehicle. • The date of vehicle purchase. • The current odometer reading. • The vehicle identification number (VIN). If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.).

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Customer Assistance

In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides the following: • Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 5,000 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.

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Customer Assistance

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes. • available free to owners and lessees of qualifying Ford Motor Company

vehicles.

The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.

What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed

maintenance and wear items)

service or product concern is being reviewed

• a request for reimbursement of consequential expenses unless a • items not covered by the New Vehicle Limited Warranty (including • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)

• vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.

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Customer Assistance

Board membership The Board consists of: • Three consumer representatives • A Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. WhattheBoardneeds To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: • The file number assigned to your application. • The toll-free phone number of the DSB’s independent administrator. Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: • Legible copies of all documents and maintenance or repair orders • The year, make, model, and Vehicle Identification Number (VIN) listed • The date of repair(s) and mileage at the time of occurrence(s). • The current mileage. • The name of the dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the dealer(s) and Ford Motor • The names (if known) of all the people you contacted at the • A description of the action you expect to resolve your concern. You will receive a letter of explanation if your application does not qualify for Board review.

on your vehicle ownership license.

relevant to the case.

dealership(s).

Company.

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Customer Assistance

Oralpresentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well. Makingadecision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

To request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been

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unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3

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Customer Assistance

Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356
Helm, incorporated can also be reached by their website: www.helminc.com. Monday-Friday 8:00 a.m. - 6:00 p.m. EST (Items in this catalog may be purchased by credit card holders only.)

Obtaining a French owner’s guide French Owner’s Guides can be obtained from your dealer or by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

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Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write to: NHTSA U.S. Department of Transportation Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the Hotline.

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Cleaning

WASHING THE EXTERIOR OF YOUR VEHICLE Never wash a vehicle that is “hot to the touch” or during exposure to strong, direct sunlight. It is recommended that you wash your vehicle regularly with cool or lukewarm water and a neutral Ph shampoo, such as Detail Wash (ZC-3–A), which is available from your authorized Ford, Lincoln or Mercury dealer. Always use a clean sponge or carwash mitt with plenty of water for best results. Dry the vehicle with a chamois or soft terry cloth towel in order to eliminate water spotting. Never use strong household detergents or soap, such as dish washing or laundry liquid. These products can discolor and spot painted surfaces. It is especially important to wash the vehicle regularly during winter months, as dirt and road salt are difficult to remove and do cause damage to the vehicle. Items such as gasoline, diesel fuel, bird droppings and insect deposits should be washed and sponged off as soon as possible. Deposits not removed promptly can cause damage to the vehicle’s paintwork and trim over time. Remove any exterior accessories, such as antennas, before entering a car wash.

PROTECTING THE PAINT FINISH OF YOUR VEHICLE Applying a polymer paint sealant to your vehicle on a regular basis will assist in reducing minor scratches and paint damage. A typical paint sealant lasts approximately six months to a year, depending on local weather conditions and the cleaning soap that is used in washing the vehicle. Do not use a wax that beads excessively. Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.

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Cleaning

REPAIRING PAINT CHIPS Remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout before repairing paint chips. Minor scratches or paint damage from road debris may be repaired using the Ultra Touch Prep and Finishing Kit (F7AZ-19K507–BA), which is available at your authorized Ford, Lincoln or Mercury dealer. This kit contains: • Lacquer Touch-Up Paint (ALBZ-19500–XXXXA) • Exterior Acrylic Spray Lacquer (ALAZ-19500–XXXXA) Please note that the part numbers (shown as XXXX above) will vary with your vehicle’s specific coloring. Carefully observe the application instructions on the products.

CLEANING THE WHEEL RIMS AND COVERS Aluminum wheel rims or covers are coated with a clearcoat paint finish. Some automatic car washes may cause damage to the finish on your wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time. Do not use hydrofluoric acid-based or high caustic-based wheel cleaners, steel wool, fuels or strong household detergents for soiled wheel rims and covers. Never apply any cleaning chemical to hot or warm wheel rims or covers. Clean wheel rims and covers with Detail Wash (ZC-3–A), which is available from your authorized Ford, Lincoln or Mercury dealer. Spray cleaner on cool wheel rims or covers and allow to set for 2–5 minutes. Agitate the area with a sponge and rinse off with plenty of water. Use Extra Strength Tar and Road Oil Removal (B7A-19520–AA), available from your authorized Ford, Lincoln or Mercury dealer, in order to remove tar and grease from wheel rims and covers.

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Cleaning

CLEANING THE ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • The engine must be cool to the touch before spraying with water. • Never spray a hot engine with cold water, as damage to the • Use caution when using a self-serve power washer (1000psi maximum

engine block or engine components may occur.

pressure) to clean the engine, as the high-pressure fluid could penetrate the sealed parts and cause damage. • Never apply anything to any exposed belts in the engine

compartment, including belt dressing.

For general cleaning of the engine and engine compartment, spray Engine Shampoo and Degreaser (F4AZ-19A536–A) on all parts that require cleaning and pressure rinse the area with cool water.

• Cover the highlighted areas to prevent water damage when cleaning • Never wash or rinse the engine while it is running; water in the

the engine.

running engine may cause internal damage.

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Cleaning

WASHING NON-PAINTED PLASTIC EXTERIOR PARTS Use Detail Wash (ZC-3–A) for routine cleaning. If tar or grease spots are present, clean with Extra Strength Tar and Road Oil Removal (B7A-19520–AA). Use only approved products to clean plastic parts. These products are available from your authorized Ford, Lincoln or Mercury dealer.

WASHING THE EXTERIOR LAMPS In order to avoid scratching the plastic lamps, do not use dry paper towels, non-approved chemical solvents or abrasive cleaners. Use a soft cloth and a solution of Triple Clean (EOAZ-19526–AA), mixed properly with water, in order to remove bug residue. If tar or grease spots are present, clean with Extra Strength Tar and Road Oil Removal (B7A-19520–AA).

CLEANING THE WINDSHIELD, WIPER BLADES AND REAR WINDOW If the wiper does not wipe properly, substances on the windshield, rear window or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, tree sap, or other organic contamination. Do not clean the windshield or rear window glass with abrasives, as they may cause scratches. Do not use fuel, kerosene, or paint thinner to clean the windshield, rear window or the wiper blades as damage may occur. Clean the outside of the windshield or rear window with a non-abrasive cleaner such as Ultra Clear Spray Glass Cleaner (E4AZ-19C507–AA), available from your authorized Ford, Lincoln or Mercury dealer. If after cleaning the glass surface, the water sheets from the glass (e.g., does not bead), then the window is clean. The windshield, rear window and wiper blades should be cleaned regularly. Wiper blades can be cleaned with isopropyl (rubbing) alcohol or windshield washer solution. Be sure to replace wiper blades when they appear worn or do not function properly.

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Cleaning

CLEANING THE INSTRUMENT PANEL Clean the instrument panel with a damp cloth, then dry with a dry cloth. Avoid cleaners or polish that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection. Your vehicle is designed with painted controls and features which are particularly sensitive to certain products such as insect repellent and suntan lotion. When operating the various features on your vehicle, be certain to wash or wipe your hands clean if you have been in contact with any of these types of products in order to avoid possible damage to the painted surfaces.

Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of

the air bag system.

Cleaning the instrument cluster lens Wipe the cluster area with a soft, damp cotton towel. Dry the area with a clean, dry towel.

CLEANING SEATS EQUIPPED WITH SIDE AIR BAGS Remove dust and loose dirt with a vacuum cleaner. In order to remove stains and soil, clean with Extra Strength Upholstery Cleaner (E8AZ-19523–AA). Never saturate the seat covers with any cleaning solution.

Do not use chemical solvents or strong detergents when cleaning the seat where the side air bag is mounted. Such products could contaminate the side air bag system and affect performance of the side air bag in a collision. The air bag may not function correctly and not provide injury reduction benefits.

CLEANING THE INTERIOR FABRIC, CARPETS AND CLOTH SEATS Remove dust and loose dirt with a vacuum cleaner. Remove light stains and soil with Extra Strength Upholstery Cleaner (E8AZ-19523–AA). Never saturate the seat covers with cleaning solution. Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.

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Cleaning

If grease or tar is present on the material, spot-clean the area first with Spot and Stain Remover (F3AZ-19521–WA). Follow up by recleaning the area with Extra Strength Upholstery Cleaner (E8AZ-19523–AA).

CLEANING LEATHER SEATS (IF EQUIPPED) All Ford, Lincoln and Mercury vehicles with leather seating surfaces have a clear, protective coating over the leather. To clean the leather seats, simply use a soft cloth with Deluxe Leather and Vinyl Cleaner (F2AZ-19521–WA). Dry the area with a soft cloth. It is recommended that you use the Deluxe Leather Care Kit (F8AZ-19G253–AA), available from your authorized Ford, Lincoln or Mercury dealer. The mild cleaner and special pad available in the kit cleans the leather and maintains its natural beauty. For best results, follow the instructions printed on the cleaner label. Regular cleaning of your leather upholstery helps maintain its resiliency and color. Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based leather conditioners. These products may cause premature wearing of the clear, protective coating.

CLEANING THE INSIDE WINDOWS Use Ultra Clear Spray Glass Cleaner (E4AZ-19C507–AA) for the inside windows if they become fogged. To clean, use two lint-free, soft towels, folded into a pad-shape. Mist the glass completely with cleaner, and use one of the towels to evenly agitate the surface. Use the other towel to remove the residue.

CLEANING AND MAINTAINING THE SAFETY BELTS Clean the safety belts with Extra Strength Upholstery Cleaner (E8AZ-19523–AA), available from your authorized Ford, Lincoln or Mercury dealer. Do not use bleach, dye or any other solvent to clean the belts, as these actions may weaken the belt webbing.

UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt.

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Cleaning

FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS Your Ford, Lincoln or Mercury dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle. Each product is made from high quality materials that meet or exceed rigid specifications. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish* Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant* (not available in Canada) Motorcraft Vinyl Conditioner (Canada only) Ford Deluxe Leather and Vinyl Cleaner (not available in Canada) Motorcraft Vinyl Cleaner (Canada only) Ford Extra Strength Tar and Road Oil Remover* (not available in Canada) Ford Extra Strength Upholstery Cleaner (not available in Canada) Ford Custom Bright Metal Cleaner Motorcraft Premium Car Wash Concentrate Motorcraft Carlite Glass Cleaner (Canada only) Ford Spot and Stain Remover* Ford Super Premium Tire and Trim Dressing Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner (not available in Canada) Ford Engine Shampoo and Degreaser * May be sold with the Motorcraft name

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Maintenance and Specifications

SERVICE RECOMMENDATIONS To help you service your vehicle: • We highlight do-it-yourself items in the engine compartment for easy • We provide a scheduled maintenance guide which makes tracking

location.

routine service easy.

If your vehicle requires professional service, your dealership can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle.

PRECAUTIONS WHEN SERVICING YOUR VEHICLE Be especially careful when inspecting or servicing your vehicle. • Do not work on a hot engine. • When the engine is running, keep loose clothing, jewelry or long hair • Do not work on a vehicle with the engine running in an enclosed • Keep all lit cigarettes, open flames and other lit material away from

space, unless you are sure you have enough ventilation.

away from moving parts.

the battery and all fuel related parts.

If you disconnect the battery, the engine must “relearn” its idle conditions before your vehicle will drive properly, as explained in the Battery section in this chapter.

Working with the engine off 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. Turn off the engine and remove the key. 3. Block the wheels to prevent the vehicle from moving unexpectedly.

Working with the engine on 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. Block the wheels to prevent the vehicle from moving unexpectedly. Note: Do not start your engine with the air cleaner removed and do not remove it while the engine is running.

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Maintenance and Specifications

OPENING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the instrument panel. 2. Go to the front of the vehicle and release the auxiliary latch that is located under the front of the hood. 3. Lift the hood until the lift cylinders hold it open.

IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT 4.6L SOHC V8 engine

1. Brake fluid reservoir 2. Engine oil dipstick 3. Engine oil filler cap 4. Windshield washer fluid reservoir

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Maintenance and Specifications

5. Air filter assembly 6. Power steering fluid reservoir 7. Engine coolant reservoir 8. Battery 9. Automatic transmission fluid dipstick

WINDSHIELD WASHER FLUID

Washer fluid Check the washer fluid whenever you stop for fuel. The reservoir is highlighted with a If the level is low, add enough fluid to fill the reservoir. In very cold weather, do not fill the reservoir all the way.

symbol.

Only use a washer fluid that meets Ford specification ESR-M17P5–A. Refer to Lubricant specifications in this chapter. State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system. Note: Do not put washer fluid in the engine coolant reservoir. Washer fluid placed in the cooling system may harm engine and cooling system components.

ENGINE OIL

Checking the engine oil Refer to the scheduled maintenance guide for the appropriate intervals for checking the engine oil. 1. Make sure the vehicle is on level ground. 2. Turn the engine off and wait up to 10 minutes for the oil to drain into the oil pan.

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Maintenance and Specifications

3. Set the parking brake and ensure the gearshift is securely latched in P (Park). 4. Open the hood. Protect yourself from engine heat. 5. Locate and carefully remove the engine oil level indicator (dipstick).

DO NOT OVERFILL

6. Wipe the indicator clean. Insert the indicator fully, then remove it again. • If the oil level is within this

DO NOT OVERFILL

DO NOT OVERFILL

range, the oil level is acceptable. DO NOT ADD OIL.

• If the oil level is below this mark, engine oil must be added to raise the level within the normal operating range.

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Maintenance and Specifications

• If required, add engine oil to the engine. Refer to Adding engine oil in this chapter.

• Do not overfill the engine

with oil. Oil levels above this mark may cause engine damage. If the engine is overfilled, some oil must be removed from the engine by a qualified service technician.

DO NOT OVERFILL

7. Put the indicator back in and ensure it is fully seated.

Adding engine oil 1. Check the engine oil. For instructions, refer to Checking the engine oil in this chapter. 2. If the engine oil level is not within the normal operating range, add only certified engine oil of the recommended viscosity. Remove the engine oil filler cap and use a funnel to pour the engine oil into the opening. 3. Recheck the engine oil level. Make sure the oil level is not above the normal operating range on the engine oil level indicator (dipstick). 4. Install the indicator and ensure it is fully seated. 5. Fully install the engine oil filler cap by turning the filler cap clockwise until three clicks can be heard. To avoid possible oil loss, DO NOT operate the vehicle with the engine oil level indicator and/or the engine oil filler cap removed.

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Maintenance and Specifications

Engine oil and filter recommendations Look for this certification trademark.

SAE5W-20engineoilisrecommended. Only use oils “Certified For Gasoline Engines” by the American Petroleum Institute (API). Use Motorcraft or an equivalent oil meeting Ford specification WSS-M2C153–H. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine. Do not use supplemental engine oil additives, oil treatments or engine treatments. They are unnecessary and could, under certain conditions, lead to engine damage which is not covered by your warranty. Change your engine oil and filter according to the appropriate schedule listed in the scheduled maintenance guide. Ford production and aftermarket (Motorcraft) oil filters are designed for added engine protection and long life. If a replacement oil filter is used that does not meet Ford material and design specifications, start-up engine noises or knock may be experienced. It is recommended you use the appropriate Motorcraft oil filter (or another brand meeting Ford specifications) for your engine application.

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Maintenance and Specifications

BATTERY Your vehicle is equipped with a Motorcraft maintenance-free battery which normally does not require additional water during its life of service.

However, for severe usage or in high temperature climates, check the battery electrolyte level. Refer to the scheduled maintenance guide for the service interval schedules. Keep the electrolyte level in each cell up to the “level indicator”. Do not overfill the battery cells. If the electrolyte level in the battery is low, you can add plain tap water to the battery, as long as you do not use hard water (water with a high mineral or alkali content). If possible, however, try to only fill the battery cells with distilled water. If the battery needs water often, have the charging system checked. If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water.

Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted

substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.

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Maintenance and Specifications

When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps,

resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.

Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.

Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after handling.

Because your vehicle’s engine is electronically controlled by a computer, some control conditions are maintained by power from the battery. When the battery is disconnected or a new battery is installed, the engine must relearn its idle and fuel trim strategy for optimum driveability and performance. To begin this process: 1. With the vehicle at a complete stop, set the parking brake. 2. Put the gearshift in P (Park), turn off all accessories and start the engine. 3. Run the engine until it reaches normal operating temperature. 4. Allow the engine to idle for at least one minute. 5. Turn the A/C on and allow the engine to idle for at least one minute. 6. Release the parking brake. With your foot on the brake pedal and with the A/C on, put the vehicle in D (Drive) and allow the engine to idle for at least one minute. 7. Drive the vehicle to complete the relearning process. • The vehicle may need to be driven 16 km (10 miles) or more to • If you do not allow the engine to relearn its idle trim, the idle quality of your vehicle may be adversely affected until the idle trim is eventually relearned.

relearn the idle and fuel trim strategy.

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Maintenance and Specifications

If the battery has been disconnected or a new battery has been installed, the clock must be reset once the battery is reconnected. • Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal. Call your local authorized recycling center to find out more about recycling automotive batteries.

RECYCLE

ENGINE COOLANT

Checking engine coolant The concentration and level of engine coolant should be checked at the mileage intervals listed in the scheduled maintenance guide. The coolant concentration should be maintained at 50/50 coolant and water, which equates to a freeze point of -36° C (-34° F). Coolant concentration testing is possible with a hydrometer or antifreeze tester (such as the Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant should be maintained at the “cold full” of “cold fill range” level in the coolant reservoir. If the level falls below, add coolant per the instructions in the Adding engine coolant section. Your vehicle was factory-filled with a 50/50 engine coolant and water concentration. If the concentration of coolant falls below 40% or above 60%, the engine parts could become damaged or not work properly. A 50–50 mixture of coolant and water provides the following: • Freeze protection down to -36° C (-34° F). • Boiling protection up to 129° C (265° F). • Protection against rust and other forms of corrosion. • Enables calibrated gauges to work properly.

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Maintenance and Specifications

When the engine is cold, check the level of the engine coolant in the reservoir.

• The engine coolant should be at the “cold fill level” or within the “cold

fill range” as listed on the engine coolant reservoir (depending upon application).

• Refer to the Scheduled Maintenance Guide for service interval • Be sure to read and understand Precautions when servicing your

schedules.

vehicle in this chapter.

If the engine coolant has not been checked at the recommended interval, the engine coolant reservoir may become low or empty. If the reservoir is low or empty, add engine coolant to the reservoir. Refer to Adding engine coolant in this chapter. Note: Automotive fluids are not interchangeable; do not use engine coolant, antifreeze or windshield washer fluid outside of its specified function and vehicle location.

Adding engine coolant When adding coolant, make sure it is a 50/50 mixture of engine coolant and distilled water. Add the mixture to the coolant reservoir, when the engine is cool, until the appropriate fill level is obtained.

Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, you can be burned if you spill coolant on hot engine parts.

Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine coolant could

make it difficult to see through the windshield.

The cooling system in your vehicle is filled with either green-colored Motorcraft Premium Engine Coolant meeting Ford specification

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Maintenance and Specifications

ESE-M97B44–A or yellow-colored Motorcraft Premium Gold Engine Coolant meeting Ford Specification WSS-M97B51–A1. To determine your vehicle’s coolant type (color), check your coolant reservoir. • Add Motorcraft Premium Engine Coolant (green-colored), VC-4–A (U.S.) or CXC-10 (Canada) or Motorcraft Premium Gold Engine Coolant (yellow-colored), VC-7–A (VC-7–B in Oregon), depending on the type of coolant originally equipped in your vehicle. If you are unsure which type of coolant your vehicle requires, check your coolant reservoir or contact your local dealer.

Note: Use of Motorcraft Cooling System Stop Leak Pellets, VC-6, darkens the color of Motorcraft Premium Gold Engine Coolant from yellow to golden tan. • Do not add/mix an orange-colored, extended life coolant such as Motorcraft Speciality Orange Engine Coolant, VC-2 (US) or CXC-209 (Canada), meeting Ford specification WSS-M97B44–D with the factory-filled coolant. Mixing Motorcraft Speciality Orange Engine Coolant or any orange-colored extended life product with your factory filled coolant can result in degraded corrosion protection. • A large amount of water without engine coolant may be added, in case of emergency, to reach a vehicle service location. In this instance, the cooling system must be drained and refilled with a 50/50 mixture of engine coolant and distilled water as soon as possible. Water alone (without engine coolant) can cause engine damage from corrosion, overheating or freezing. • Do not use alcohol, methanol, brine or any engine coolants mixed with alcohol or methanol antifreeze (coolant). Alcohol and other liquids can cause engine damage from overheating or freezing.

• Do not add extra inhibitors or additives to the coolant. These

can be harmful and compromise the corrosion protection of the engine coolant. • Do not mix with recycled coolant unless from a Ford-approved recycling process (see Use of Recycled engine coolant section). For vehicles with overflow coolant systems with a non-pressurized cap on the coolant recovery system, add coolant to the coolant recovery reservoir when the engine is cool. Add the proper mixture of coolant and water to the “cold full” level. For all other vehicles, which have a coolant degas system with a pressurized cap, or if it is necessary to remove the coolant pressure relief cap on the radiator of a vehicle with an overflow system, follow these steps to add engine coolant.

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Maintenance and Specifications

To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The

cooling system is under pressure; steam and hot liquid can come out forcefully when the cap is loosened slightly.

1. Before you begin, turn the engine off and let it cool. 2. When the engine is cool, wrap a thick cloth around the coolant pressure relief cap on the coolant reservoir (an opaque plastic bottle). Slowly turn cap counterclockwise (left) until pressure begins to release. 3. Step back while the pressure releases. 4. When you are sure that all the pressure has been released, use the cloth to turn it counterclockwise and remove the cap. 5. Fill the coolant reservoir slowly with the proper coolant mixture (see above), to within the “cold fill range” or the “cold full” level on the reservoir. If you removed the radiator cap in an overflow system, fill the radiator until the coolant is visible and radiator is almost full. 6. Replace the cap. Turn until tightly installed. (Cap must be tightly installed to prevent coolant loss.) After any coolant has been added, check the coolant concentration see Checking Engine Coolant section). If the concentration is not 50/50
(protection to –34° F/–36° C), drain some coolant and adjust the concentration. It may take several drains and additions to obtain a 50/50
coolant concentration. Whenever coolant has been added, the coolant level in the coolant reservoir should be checked the next few times you drive the vehicle. If necessary, add enough 50/50 concentration of engine coolant and distilled water to bring the liquid level to the proper level. If you have to add more than 1.0 liter (1.0 quart) of engine coolant per month, have your dealer check the engine cooling system. Your cooling system may have a leak. Operating an engine with a low level of coolant can result in engine overheating and possible engine damage.

Recycled engine coolant Ford Motor Company recommends the use of a recycled engine coolant produced by Ford-approved processes in vehicles originally equipped with Motorcraft Premium Engine Coolant (green-colored). However, not all coolant recycling processes produce coolant that meets Ford specification ESE-M97B44–A. Use of such coolant may harm the engine and cooling system components.

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Maintenance and Specifications

Ford Motor Company does NOT recommend the use of recycled engine coolant in vehicles originally equipped with Motorcraft Premium Gold Engine Coolant since a Ford-approved recycling process is not yet available.

Used engine coolant should be disposed of in an appropriate

manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids.

Coolant refill capacity To find out how much fluid your vehicle’s cooling system can hold, refer to Refill capacities in this chapter. Fill your engine coolant reservoir as outlined in Adding engine coolant in this chapter.

Severe climates If you drive in extremely cold climates (less than –36° C [–34° F]): • It may be necessary to increase the coolant concentration • NEVER increase the coolant concentration above 60%. • Increased engine coolant concentrations above 60% will

above 50%.

decrease the overheat protection characteristics of the engine coolant and may cause engine damage.

• Refer to the chart on the coolant container to ensure the

coolant concentration in your vehicle will provide adequate freeze protection at the temperatures in which you drive in the winter months.

above 40%.

If you drive in extremely hot climates: • It is still necessary to maintain the coolant concentration • NEVER decrease the coolant concentration below 40%. • Decreased engine coolant concentrations below 40% will

decrease the corrosion protection characteristics of the engine coolant and may cause engine damage.

• Decreased engine coolant concentrations below 40% will

decrease the freeze protection characteristics of the engine coolant and may cause engine damage.

• Refer to the chart on the coolant container to ensure the

coolant concentration in your vehicle will provide adequate protection at the temperatures in which you drive.

203

Maintenance and Specifications

Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system and engine protection.

What you should know about fail-safe cooling If the engine coolant supply is depleted, this feature allows the vehicle to be driven temporarily before incremental component damage is incurred. The “fail-safe” distance depends on ambient temperatures, vehicle load and terrain. Howfail-safecoolingworks • Standard cluster

• Optional cluster

TEMP

If the engine begins to overheat: • The engine coolant temperature gauge will move to the H (hot) area • The engine coolant temperature gauge will illuminate all eight bars

(if your vehicle is equipped with analog gauges).

and a tone will sound every five seconds for one minute (if your vehicle is equipped with digital gauges).

symbol will illuminate.

• The • The Check Engine indicator light will illuminate. 204

Maintenance and Specifications

If the engine reaches a preset over-temperature condition, the engine will automatically switch to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine.