2001 Ford Crown Victoria Owners Manual

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Maintenance and care

Cleaning the exterior lamps Wash with the same detergent as the exterior of your vehicle. If necessary, use a tar remover such as Ford Extra Strength Tar and Road Oil Remover (B7A-19520–AA). To avoid scratching the lamps, do not use a dry paper towel, chemical solvents or abrasive cleaners.

Cleaning the windshield, wiper blades and rear window If the wiper blades do not wipe properly, clean the wiper blade rubber element with undiluted windshield washer solution or a mild detergent. To avoid damaging the blades, do not use fuel, kerosene, paint thinner or other solvents. If the wiper still does not wipe properly, this could be caused by substances on the windshield or rear window such as tree sap and some hot wax treatments used by commercial car washes. Clean the outside of the windshield or rear window with a non-abrasive cleaner such as Ford Ultra-Clear Spray Glass Cleaner, (E4AZ-19C507–AA), available from your Ford Dealer. Do not use abrasive cleansers on glass as they may cause scratches. The windshield or rear window is clean if beads do not form when you rinse it with water. The windshield, rear window and wiper blades should be cleaned on a regular basis, and blades or rubber elements replaced when worn.

Cleaning the engine Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: † Take care when using a power washer to clean the engine. The high pressure fluid could penetrate the sealed parts and cause damage. † Do not spray with cold water to avoid cracking the engine block or † Never apply anything to the drive belt (including belt dressing).

other engine components.

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Maintenance and care

† Cover the highlighted areas to prevent water damage when cleaning † Never wash or rinse the engine while it is running; water in the

the engine.

running engine may cause internal damage.

Cleaning the instrument panel Clean with a damp cloth, then dry with a dry cloth. Avoid cleaner or polish that increases the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.

Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of

the air bag system.

Cleaningtheinstrumentclusterlens Clean with a damp cloth, then dry with a dry cloth. Do not use household or glass cleaners as these may damage the lens.

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Maintenance and care

Woodtone trim Wipe stains with a soft cloth and a multi-purpose cleaning solution.

Inside windows Use Ultra-Clear Spray Glass Cleaner (E4AZ-19C507–AA) for the inside windows if they become fogged.

Cleaning and maintaining the safety belts Clean the safety belts with a mild soap solution recommended for cleaning upholstery or carpets. Do not bleach or dye the belts, because these actions may weaken the belt webbing. Check the safety belt system periodically to make sure there are no nicks, tears or cuts. If your vehicle has been involved in an accident, refer to the Safety belt maintenance section in the Seating and safety restraints chapter.

Cleaning leather seats (if equipped) To clean, simply use a soft cloth dampened with water and a mild soap. Wipe the leather again with a damp cloth to remove soap residue. Dry with a soft cloth. For tougher soiling concerns, Ford recommends using the Deluxe Leather Care Kit F8AZ-19G253–AA, which is available from your Ford Dealer. This mild cleaner and special pad, cleans the leather and maintains its natural beauty. Follow the instructions on the cleaner label. Regular cleaning of your leather upholstery helps maintain its resiliency and color. Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl or plastics.

Cleaning the interior fabric Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Do not use household or glass cleaners. These agents can stain and discolor the fabric. Use a mild soap and water solution if necessary.

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Capacities and specifications

MOTORCRAFT PART NUMBERS Component Air filter element Fuel filter Battery-standard Battery-heavy duty Oil filter PCV valve Spark plugs* * Refer to Vehicle Emissions Control Information (VECI) decal for spark plug gap information.

4.6L SOHC V8 engine FA-1668
FG-986B BXT-65–650
BXT-65–750
FL-820-S EV-98
AWSF-32P

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Capacities and specifications

REFILL CAPACITIES Fluid Engine oil (includes filter change) Brake fluid

Ford Part Name Motorcraft SAE 5W-20
Super Premium Motor Oil

Capacity

4.7L (5.0 quarts)

Fill to line on reservoir

Power steering fluid Transmission fluid 2 Motorcraft MERCONtV

Motorcraft MERCONt ATF Fill to line on

reservoir

13.1L (13.9 quarts) 3

15.0L (15.8 quarts)

71.9L (19.0 gallons)

1.8L (3.75 pints)

Engine coolant 4

Fuel tank Rear axle lubricant

ATF Motorcraft Premium Engine Coolant (green-colored) or Motorcraft Premium Gold Engine Coolant (yellow-colored) N/A Motorcraft SAE 80W-90
Premium Rear Axle Lubricant Ultra-Clear Windshield Washer Concentrate

Fill to line on reservoir

Windshield washer fluid 1Use only brake fluids certified to meet Ford specifications. Refer to Lubricant Specifications in this chapter. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used. 2Ensure the correct automatic transmission fluid is used. MERCONt and MERCONt V are not interchangeable. DO NOT MIX MERCONt and MERCONt V. Refer to the scheduled maintenance guide to determine the correct service interval. 3Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and if equipped with an in-tank cooler. The amount of transmission fluid and fluid level should be set by the indication on the dipstick’s normal operating range. Police or Handling Package refill capacity-12.1L (12.8 quarts). 4Add the coolant type originally equipped in your vehicle.

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Capacities and specifications

5Rear axles are considered lubricated for life when the vehicle is used for normal service. See your scheduled maintenance guide for Severe Duty requirements. Traction-Lok axles use 1.6-1.8L (3.50-3.75 pints) of rear axle lubricant. Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or equivalent meeting Ford specification EST-M2C118–A for complete refill of Traction-Lok rear axle. Service refill capacities are determined by filling the rear axle 6 mm to 14 mm (1/4 inch to 9/16 inch) below the bottom of the filler hole.

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LUBRICANT SPECIFICATIONS Item

Brake fluid

Door weatherstrips

Engine coolant Motorcraft

Capacities and specifications

Ford part name High Performance DOT 3 Motor Vehicle Brake Fluid 1
Silicone Lubricant

Premium Engine Coolant (green-colored) Motorcraft Premium Gold Engine Coolant (yellow-colored) Motorcraft SAE 5W-20 Super Premium Motor Oil Multi-Purpose Grease

Ford Ford part number specification C6AZ-19542-AB ESA-M6C25-A

and DOT 3

F7AZ-19G208-BA and F5AZ-19553-AA VC-4–A (US) or CXC-10
(Canada)

ESR-M13P4-A

ESE-M97B44-A

VC-7–A

WSS- M97B51–A1

XO-5W20-QSP WSS-M2C153-H

with API Certification Mark ESB-M1C93-B or ESR-M1C159-A

DOAZ-19584-AA or F5AZ-19G209-AA

Motorcraft XL-1 none

XT-2-QDX

MERCONt

XT-5-QM

MERCONtV

XY-80W90-QL

WSP-M2C197-A

Penetrating and Lock Lubricant Motorcraft MERCONt ATF Motorcraft MERCONtV ATF3
Motorcraft SAE 80W-90
Premium Rear Axle Lubricant

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Engine oil

Hinges, latches, striker plates, fuel filler door hinge and seat tracks Lock cylinders

Power steering fluid Automatic transmission (4R70W) Rear Axle Lubricant 2

Capacities and specifications

Item

Windshield washer fluid

Ford part name Ultra-clear Windshield Washer Concentrate

Ford Ford part number specification C9AZ-19550-AC ESR-M17P5-A

1Use only brake fluids certified to meet Ford specifications. DOT 3 fluid is recommended. However, if DOT 3 is not available, DOT 4 fluid can be used. 2Add 118 ml (4 oz.) of Additive Friction Modifier C8AZ-19B546-A or equivalent meeting Ford specification EST-M2C118-A for complete refill of Traction-Lok rear axles. 3Ensure the correct automatic transmission fluid is used. Transmission fluid requirements are indicated on the dipstick or on the dipstick handle. MERCONt and MERCONt V are not interchangeable. DO NOT mix MERCONt and MERCONt V. Refer to your scheduled maintenance guide to determine the correct service interval.

ENGINE DATA Engine Cubic inches Required fuel Firing order Spark plug gap Ignition system Compression ratio

4.6L V8 engine 281
87 octane 1-3-7-2-6-5-4-8
1.3-1.4 mm (0.052-0.056 inch) Coil on plug 9.4:1

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Capacities and specifications

VEHICLE DIMENSIONS Vehicle dimensions (1) Overall length (2) Overall width (3) Overall height (4) Wheelbase (5) Track - Front (5) Track - Rear

mm (in) 5 382 (211.9) 1 987 (78.2) 1 443 (56.8) 2 913 (114.4) 1 611 (63.4) 1 659 (65.3)

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Capacities and specifications

IDENTIFYING YOUR VEHICLE

Certification label The National Highway Traffic Safety Administration Regulations require that a Certification label be affixed to a vehicle and prescribe where the Certification label may be located. The Certification label is located on the front door latch pillar on the driver’s side.

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Capacities and specifications

Vehicle identification number The vehicle identification number is attached to a metal tag and is located on the driver side instrument panel. (Please note that in the graphic XXXX is representative of your vehicle identification number.)

XXXXXXXXXXXXXXXXX

Engine number The engine number (the last eight numbers of the vehicle identification number) is stamped on the engine block, transmission, frame and transfer case (if equipped).

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Customer assistance

Ford Extended Service Plan You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides the following: † Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).

† Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 5,000 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.

GETTING THE SERVICES YOU NEED At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. It is preferred that you return to the Ford dealer where your vehicle was purchased when warranty repairs are needed. However, you may also take your vehicle to another Ford Motor Company or Ford of Canada dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Relationship Center.

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Customer assistance

If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.

Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)

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Customer assistance

In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) In order to help you service your Ford or Lincoln Mercury vehicle, please have the following information available when contacting a Customer Relationship Center: † Your telephone number (home and business). † The name of the dealer and the city where the dealership is located. † The year and make of your vehicle. † The date of vehicle purchase. † The current odometer reading. † The vehicle identification number (VIN). If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except Quebec). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: † an independent, third-party arbitration program for warranty disputes † available free to owners and lessees of qualifying Ford Motor Company

vehicles

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Customer assistance

The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.

What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: † a non-Ford product † a non-Ford dealership † sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed

maintenance and wear items)

service or product concern is being reviewed

† a request for reimbursement of consequential expenses unless a † items not covered by the New Vehicle Limited Warranty (including † alleged personal injury/property damage claims † cases currently in litigation † vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)

† vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.

Board membership The Board consists of: † three consumer representatives † a Ford or Lincoln Mercury dealership representative

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Customer assistance

Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. WhattheBoardneeds To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: † the file number assigned to your application † the toll-free phone number of the DSB’s independent administrator Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: † legible copies of all documents and maintenance or repair orders † the year, make, model, and Vehicle Identification Number (VIN) listed † the date of repair(s) and mileage at the time of occurrence(s) † the current mileage † the name of the dealer(s) who sold or serviced the vehicle † a brief description of your unresolved concern † a brief summary of the action taken by the dealer(s) and Ford Motor † the names (if known) of all the people you contacted at the † a description of the action you expect to resolve your concern You will receive a letter of explanation if your application does not qualify for Board review.

on your vehicle ownership license

relevant to the case

dealership(s)

Company

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Customer assistance

Oralpresentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well. Makingadecision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121

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Customer assistance

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces, except Quebec. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S.

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Customer assistance

If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations.

FORD CAR CARE PRODUCTS FOR YOUR VEHICLE Ford has many quality products available from your dealer to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle. Each product is made from high quality materials and that meet or exceed Ford’s rigid specifications. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish* Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant* (not available in Canada) Motorcraft Vinyl Conditioner (Canada only) Ford Deluxe Leather and Vinyl Cleaner (not available in Canada) Motorcraft Vinyl Cleaner (Canada only) Ford Extra Strength Tar and Road Oil Remover* (not available in Canada) Ford Extra Strength Upholstery Cleaner (not available in Canada) Ford Metal Surface Cleaner

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Customer assistance

Ford Multi-Purpose Cleaner* Motorcraft Car Wash Concentrate Motorcraft Carlite Glass Cleaner Ford Spot and Stain Remover* Ford Super Premium Tire and Trim Dressing Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner (not available in Canada) * May be sold with the Motorcraft name

FORD ACCESSORIES FOR YOUR VEHICLE A wide selection of genuine Ford accessories are available for your vehicle through your local authorized Ford, Lincoln Mercury or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigorous engineering and safety specifications. Ford Motor Company will repair or replace any properly dealer-installed Ford accessory found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessory. The accessory will be warranted for whichever provides you the greatest benefit: † 12 months or 20 000 km (12 000 miles) (whichever occurs first), or † The remainder of your new vehicle limited warranty. This means that genuine Ford accessories purchased along with your new vehicle and installed by the dealer are covered for the full length of your New Vehicle’s Limited Warranty — 3 years or 60 000 km (36 000
miles) (whichever occurs first). Contact your dealer for details and a copy of the warranty. Not all accessories are available for all models.

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Customer assistance

Vehicle Security Keyless entry Wheel locks for styled wheels Vehicle security systems

Comfort and convenience Cargo nets Engine block heaters

Travel equipment Daytime running lights HomeLinkt Rear view mirror with tire pressure sensor Trunk organizer

Protection and appearance equipment Air bag anti-theft locks Carpet floor mats Electrochromic compass mirror Electrochromic compass mirror with temperature display Emergency kit Door edge guards First aid kit Flat splash guards Front end covers Locking gas cap Molded splash guards Styled hood deflector Underbody security lighting Universal floor mats

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For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: † When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety compliance certification label). Consult your dealer for specific weight information. † The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems - such as two-way radios, telephones and theft alarms - that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician.

† Mobile communications systems may harm the operation of your

vehicle, particularly if they are not properly designed for automotive use or are not properly installed. When operated, such systems may cause the engine to stumble or stall or cause the transmission to be damaged or operate improperly. In addition, such systems may be damaged or their performance may be affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of five watts or less will not ordinarily effect your vehicle’s operation.) † Ford cannot assume responsibility for any adverse effects or damage

that may result from the use of such equipment.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST (Items in this catalog may be purchased by credit card holders only.)

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Customer assistance

Obtaining a French owner’s guide French Owner’s Guides can be obtained from your dealer or by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

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Reporting safety defects

REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect that could cause a crash, or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (202–366–0123 in the Washington D.C. area) or write to: NHTSA U.S. Department of Transportation 400 Seventh Street Washington D.C. 20590
You can also obtain other information about motor vehicle safety from the Hotline.

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A

Index

Air bag supplemental restraint system ........................................121
and child safety seats ............123
description ..............................121
disposal ....................................125
driver air bag ..........................123
indicator light ...................10, 125
operation .................................123
passenger air bag ...................123
Air cleaner filter ...............192, 220
Air conditioning ..........................29

automatic temperature control system ..........................32
Air suspension ...........................142
description ..............................142
warning light .............................13

Antifreeze (see Engine coolant) .....................................179
Anti-lock brake system (see Brakes) ......................138–139
Audio system (see Radio) .........38
Automatic transmission

driving an automatic overdrive .................................144
fluid, adding ............................187
fluid, checking ........................187
fluid, refill capacities ..............221
fluid, specification ..................224
Auxiliary power point ...........72, 88
Axle

lubricant specifications ..223–224
refill capacities ........................221
traction lok ..............................147

Battery .......................................190
acid, treating emergencies .....190
charging system warning light .............................13
jumping a disabled battery ....165
maintenance-free ....................190
replacement, specifications ...220
servicing ..................................190
voltage gauge ............................21
Belt minder ...............................117
Brakes ........................................138
anti-lock ...........................138–139
anti-lock brake system (ABS) warning light .........12, 139
brake warning light ..................12
fluid, checking and adding ....178
fluid, refill capacities ..............221
fluid, specifications .........223–224
lubricant specifications ..223–224
pedals (see Power adjustable foot pedals) ...............................71
shift interlock ..........................143
Break-in period .............................3

Capacities for refilling fluids ....221
Cassette tape player ...................57
CD changer .................................67
Certification Label ....................226
Child safety restraints ..............126
child safety belts ....................126
Child safety seats ......................127
attaching with tether straps ..132
in front seat ............................129
in rear seat ......................129, 131

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Index

Cleaning your vehicle ...............215
engine compartment ..............217
exterior ............................215–216
exterior lamps .........................217
instrument cluster lens ..........218
instrument panel ....................218
interior .....................................219
mirrors .....................................216
plastic parts ............................216
safety belts ..............................219
washing ....................................215
waxing .....................................215
wheels ......................................216
windows ..................................219
wiper blades ............................217
woodtone trim ........................219

Climate control (see Air conditioning or Heating) ............29
Clock ..........................42, 49, 56, 66
Compass, electronic ....................83
calibration .................................84
set zone adjustment .................84
Console ........................................88
Controls

power seat .......................105–106

Coolant

checking and adding ..............179
coolant temperature light ........11
refill capacities ................183, 221
specifications ..................223–224

Cruise control (see Speed control) ........................................75
Customer Assistance ................153

Ford accessories for your vehicle .....................................235
Ford Extended Service Plan ............................228
Getting assistance outside the U.S. and Canada .....................234

242

Getting roadside assistance ...153
Getting the service you need .................................228
Ordering additional owner’s literature .................................238
The Dispute Settlement Board .......................................230
Utilizing the Mediation/Arbitration Program ...................................234

Daytime running lamps (see Lamps) .........................................27
Defrost

rear window ..............................38

Dipstick

automatic transmission fluid ..........................................187
engine oil .................................175

Doors

lubricant specifications ..........223

Driving under special conditions

through water .........................152

Electronic message center .........22
Emergencies, roadside

jump-starting ..........................165
Emission control system ..........207
Engine ................................224–225

check engine/service engine soon light ....................................9
cleaning ...................................217
coolant .....................................179
fail-safe coolant ......................184

idle speed control ...................190
lubrication specifications ..................223–224
refill capacities ........................221
service points ..........................174
starting after a collision .........154
Engine block heater .................136
Engine oil ..................................175

change oil soon warning, message center .......................175
checking and adding ..............175
dipstick ....................................175
filter, specifications ........177, 220
recommendations ...................177
refill capacities ........................221
specifications ..................223–224
Exhaust fumes ..........................137

Fail safe cooling ........................184
Floor mats ...................................89
Fluid capacities .........................221
Fuel ............................................199
calculating fuel economy .......204
cap .....................................10, 201
capacity ...................................221
choosing the right fuel ...........202
comparisons with EPA fuel economy estimates .................207
detergent in fuel .....................203
filling your vehicle with fuel ...........................199, 201, 204
filter, specifications ........203, 220
fuel filler door override ............85
fuel filler door release ..............85
fuel pump shut-off switch .....154
gauge .........................................17
improving fuel economy ........204

Index

low fuel warning light ................8
octane rating ...........202, 224–225
quality ......................................202
running out of fuel .................203
safety information relating to automotive fuels .....................199
Fuses ..................................156–157

Garage door opener ....................79
Gas cap (see Fuel cap) ......10, 201
Gas mileage (see Fuel economy) ...................................204
Gauges .........................................17
battery voltage gauge ...............21
engine coolant temperature gauge .........................................20
engine oil pressure gauge ........22
fuel gauge ..................................17
odometer ...................................19
speedometer .............................18
trip odometer ............................20

GAWR (Gross Axle Weight Rating) .......................................147
definition .................................147
driving with a heavy load ......147
location ....................................147

GVWR (Gross Vehicle Weight Rating) .......................................147
calculating ...............................147
definition .................................147
driving with a heavy load ......147
location ....................................147

Hazard flashers .........................154
Head restraints .........................103

243

Index

Headlamps ...................................27
aiming ......................................214
autolamp system .......................28
bulb specifications ..................214
daytime running lights .............27
flash to pass ..............................28
high beam ...........................12, 28
replacing bulbs .......................209
turning on and off ....................27
warning chime ..........................16
Heating ........................................29

heating and air conditioning system .......................................29

HomeLink universal transceiver (see Garage door opener) ..................................79–82
Hood ..........................................173

Ignition .........................73, 224–225
Infant seats (see Safety seats) .....................127
Inspection/maintenance (I/M) testing ........................................208
Instrument panel

cleaning ...................................218
cluster ..................................8, 218
lighting up panel and interior ...............................27
location of components ..............8

Jack ............................................161
positioning ...............................161
storage .....................................161
Jump-starting your vehicle ......165

244

Keyless entry system .................98
autolock .....................................91
keypad .......................................98
programming entry code .........99
Keys .......................................95–97
key in ignition chime ...............16
positions of the ignition ...........73

Lamps

autolamp system .......................28
bulb replacement specifications chart ................214
cargo lamps ...............................27
daytime running light ...............27
headlamps .................................27
headlamps, flash to pass ..........28
instrument panel, dimming .....27
interior lamps ...................27, 213
replacing bulbs ...............209–213

Lane change indicator (see Turn signal) ........................72
Lights, warning and indicator ......8
air bag ........................................10
air suspension ...........................13
anti-lock brakes (ABS) ....12, 139
brake ..........................................12
charging system ........................13
check engine ...............................9
fuel cap light .............................10
high beam .................................12
low coolant ................................11
low fuel ........................................8
oil pressure ...............................13
overdrive off ..............................14
safety belt .................................11
speed control ............................79

Index

traction control active ..............14
turn signal indicator .................12
Load limits .................................147
GAWR ......................................147
GVWR ......................................147
trailer towing ..........................147

Locks

autolock .....................................91
childproof ..................................88
doors ..........................................87
Lubricant specifications ...223–224
Lumbar support, seats .............107

Parts (see Motorcraft parts) ....220
Passenger Occupant Classification Sensor .................109
Pedals (see Power adjustable foot pedals) .................................71
Power distribution box (see Fuses) ...............................159
Power door locks ..................87, 91
Power steering ..........................142
fluid, checking and adding ....187
fluid, refill capacity ................221
fluid, specifications .........223–224

Message center ...........................22
reset button ..............................23
select button .............................23

Mirrors

automatic dimming rearview mirror ........................................83
cleaning ...................................216
side view mirrors (power) .......88
Motorcraft parts ................203, 220

Octane rating ............................202
Odometer .....................................19
Oil (see Engine oil) ..................175
Overdrive .............................74, 145

Panic alarm feature, remote entry system ................................93
Parking brake ............................139

Radio ............................................38
Rear window defroster ...............38
Relays ................................156, 161
Remote entry system ...........89, 93
illuminated entry ......................93
locking/unlocking doors ...........90
opening the trunk .....................92
panic alarm ...............................93
replacement/additional transmitters ...............................94
replacing the batteries .............93

Safety belts (see Safety restraints) ............16, 107, 111–115
Safety defects, reporting ..........240
Safety restraints ........107, 111–115
belt minder .............................117
cleaning the safety belts .......120, 219
extension assembly ................116
for adults .........................112–114

245

Index

for children .....................125–126
lap belt ....................................115
Occupant Classification Sensor ......................................109
warning light and chime ...................11, 16, 116–117
Safety seats for children ..........127
Seat belts (see Safety restraints) ..................................107
Seats ..........................................103
child safety seats ....................127
cleaning ...................................219

SecuriLock passive anti-theft system ....................................95–97
Servicing your vehicle ..............172
Spark plugs, specifications .............220, 224–225
Special notice ................................3
Specification chart, lubricants ...........................223–224
Speed control ..............................75
Speedometer ...............................18
Starting your vehicle ........134, 136
jump starting ..........................165

Steering

speed sensitive .......................142

Steering wheel

tilting .........................................74

Tires ...........................161, 194–196
changing ..........................161–162
checking the pressure ............196
replacing ..................................197

246

rotating ....................................196
snow tires and chains ............198
tire grades ...............................195
treadwear ................................195
Towing .......................................149
recreational towing .................151
trailer towing ..........................149
wrecker ....................................171
Traction control ..................72, 140
off light ......................................14
Traction-lok rear axle ...............147
Transmission .............................143

fluid, checking and adding (automatic) .............................187
fluid, refill capacities ..............221
lubricant specifications ..223–224
Trip odometer .............................20
Trunk .........................................101
remote release ....................86, 92
............................12, 72

Turn signal

Vehicle dimensions ...................225
Vehicle Identification Number (VIN) ..........................................227
Vehicle loading ..........................147
Ventilating your vehicle ...........137

Warning chimes ...........................16
Warning lights (see Lights) .........8
Washer fluid ..............................179
Water, Driving through .............152

Index

Windows

power .........................................86

Windshield washer fluid and wipers

checking and adding fluid .....179

checking and cleaning ............193
operation ...................................73
replacing wiper blades ...........193
Wrecker towing .........................171

247

Filling station information

Hood release

Tire pressure and size

Coolant capacity 1
Automatic transmission fluid capacity 2
Power steering fluid capacity

Required fuel Fuel tank capacity Engine oil capacity (includes filter change)

Unleaded fuel only - 87 octane 71.9L (19.0 gallons) 4.7L (5.0 quarts). Use Motorcraft SAE 5W-20 Super Premium Motor Oil, Ford specification WSS-M2C153-H. Refer to the Tire Pressure Label located on the rear passenger door jamb. Pull handle under the left side of the instrument panel. 15.0L (15.8 quarts) 13.1L (13.9 quarts). Use Motorcraft MERCONtV ATF. 3
Fill to line on reservoir. Use Motorcraft MERCONt ATF. 1Use either green-colored Motorcraft Premium Engine Coolant or yellow-colored Motorcraft Premium Gold Engine Coolant. DO NOT USE Ford Extended Life Engine Coolant (orange in color). Refer to Adding engine coolant, in the Maintenance and Care chapter. 2Ensure the correct automatic transmission fluid is used. Transmission fluid requirements are indicated on the dipstick or on the dipstick handle. MERCONt and MERCONt V are not interchangeable. DO NOT mix MERCONt and MERCONt V. Refer to your scheduled maintenance guide to determine the correct service interval. 3Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and if equipped with in-tank cooler. The amount of transmission fluid and fluid level should be set by the indication on the dipstick’s normal operating range. Police and Handling Package refill capacity-12.1L (12.8 quarts).

248