*[RE02900( ALL)03/95] *[RE03000( ALL)03/95]
*[RE03100( ALL)03/95]
*[RE03200( ALL)03/95]
%*[RE03300( ALL)03/95] *[RE03400( ALL)03/95]
*[RE03500( ALL)03/95] *[RE03600( ALL)03/95] *[RE03700( ALL)05/95] *[RE03800( ALL)04/95]
Jump-Starting 1. Make sure that the jumper cables are not in the way of moving engine parts, then start the booster vehicle. Run the engine at a moderate speed.
2. Let the discharged battery charge for a few minutes and then start the disabled vehicle. It may take a couple of tries before the vehicle starts. If the vehicle does not start after several attempts, there may be a different problem.
3. When both vehicles are running, let them
idle for a few minutes to charge the discharged battery.
Removing jumper cables 1. Always remove the jumper cables in the
reverse order. Remove the negative (Ò€) end of the jumper cable from the metallic surface on the engine or frame of the disabled vehicle.
2. Remove the negative (Ò€) cable from the
booster battery.
3. Remove the positive (+) cable from the
booster battery.
4. Remove the other end of the positive (+)
cable from the discharged battery.
After the vehicle is started, let it idle for a while to let the engine “relearn†its idle conditions. Drive it around for a while with all electrical accessories turned off to let the battery recharge. You may need to use a battery charger to fully recharge the battery.
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%*[RE03900( ALL)03/95] *[RE04000( ALL)01/95]
%*[RE04100( ALL)03/95] *[RE04200( GV)03/95]
*[RE04250( ALL)01/95]
*[RE04300( ALL)01/93]
Changing a Tire If you get a flat tire while you are driving, do not apply the brake heavily. Instead, gradually decrease the speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Park on a level spot, turn off the ignition, set the parking brake, and turn on the hazard flashers. The Temporary Spare Tire You may have a high pressure temporary spare tire. This spare tire is smaller than a regular tire and is designed for emergency use only. Use it only when you get a flat tire and replace it as soon as you can. This spare tire is marked with the words “TEMPORARY USE ONLY†so that you can easily identify it. NOTE: Extended use of other than
conventional spare tires on a Traction-Lok rear axle could result in a permanent reduction in effectiveness. This loss of effectiveness does not affect normal driving and should not be noticeable to the driver.
RWARNING
If you use the temporary spare tire continuously or do not follow these precautions, the tire could fail, causing you to lose control of the vehicle, possibly injuring yourself or others.
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*[RE04400( ALL)01/95] *[RE04500( ALL)01/95] *[RE04600( ALL)01/95]
*[RE04700( ALL)01/95] *[RE04800( ALL)01/95] *[RE04900( ALL)01/95] *[RE05000( ALL)01/95] *[RE05100( ALL)01/95]
% [RE05200( GV)11/94]
*[RE05300( GV)01/95]
When you drive with the temporary spare tire, DO NOT:
exceed 50 mph (80 km/h) under any circumstances. load your vehicle so that it is heavier than the maximum vehicle load rating listed on the tire decal. tow a trailer.
q use tire chains on this tire.
try to repair the temporary spare tire or remove it from its wheel.
q use the wheel for any other type of vehicle. q drive through an automatic car wash with
this tire. Because the temporary spare tire is smaller than a conventional tire, it reduces the ground clearance. Your vehicle may get caught in the rails and it could be damaged.
Using the Conventional Spare Tire (If equipped) If you have the conventional spare tire, you can use it as a spare or as a regular tire. This spare tire is identical to the other tires that come with your vehicle, although the wheel may not match.
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[RE06100( GV)03/94]
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%*[RE06500( ALL)02/95] [RE06900( GV)12/91] *[RE07000( GV)01/95]
[RE07100( GV)11/90]
Spare Tire Location The spare is stored in the trunk.
The spare tire location To remove the spare tire: 1. Lift off the spare tire cover (if equipped). 2. Unscrew the wing-nut holding down the
spare tire.
3. Lift out the spare tire.
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%*[RE07300( ALL)03/95] *[RE07525( BCGV)03/95]
[RE07550( BCGV)05/95]
*[RE07560( ALL)05/95]
[RE07655( GV)12/94]
*[RE07657( GV)05/95]
[RE07660( GV)05/92]
quarter page art:0010573-A
Preparing to Change the Tire 1. Make sure that your vehicle will not move or roll. Put the gearshift in P (Park). Set the parking brake and block the wheel that is diagonally opposite the tire that you are changing.
When one of the back wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the jack, even if the vehicle is in P (Park). To prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block the wheel (both directions) that is diagonally opposite (other side and end of the vehicle) to the tire being changed.
RWARNING
If the vehicle slips off the jack, you or someone else could be seriously injured.
Turn off the air suspension switch (if equipped) prior to jacking.
RWARNING
On vehicles equipped with Air Suspension, turn OFF the Air Suspension switch prior to jacking, hoisting or towing your vehicle.
The air suspension switch — located in the trunk
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*[RE07875( ALL)05/95]
*[RE07900( ALL)05/95] *[RE07960( GV)05/95]
[RE08050( GV)06/92]
*[RE08125( GV)01/95]
RWARNING
To avoid injury, never run the engine with one wheel off the ground, such as when changing a tire.
2. Get out the spare tire and jack.
RWARNING
On vehicles equipped with Air Suspension, turn OFF the Air Suspension switch prior to jacking, hoisting or towing your vehicle.
3. Remove any optional wheel covers or wheel ornaments with the tapered end of a wheel nut wrench. Insert the handle of the wrench and twist it against the inner wheel cover flange. For more about removing wheel covers, see the information later in this section.
4. Loosen each wheel lug nut one-half turn
counterclockwise, but do not remove them until the tire is raised off the ground. You should pull up on the handle rather than push to develop maximum force to loosen wheel lug nuts.
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*[RE08400( ALL)05/95]
[RE08550( ALL)10/92]
half page art:0010759-A
Removing and Replacing the Tire 1. Find the jacking location notches
(a depression on plastic moulding) near the tire that you are changing. Align the two tabs on jack with rectangular notch on sheet metal. Slowly push jack straight until the tabs are against the side of the frame. MAKE SURE THE JACK IS PROPERLY POSITIONED UNDER THE FRAME. Turn the handle of the jack clockwise until the wheel is completely off the ground.
RWARNING
To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
The improper lift point
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[RE08570( ALL)05/92]
% [RE08700( GV)11/90]
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[RE08725( GV)03/92]
quarter page art:0010688-A
[RE08750( GV)03/92]
quarter page art:0010689-A
*[RE08900( ALL)01/95]
NOTE: Never use the differential housing as a
lift point.
Jacking locations
Locating the notch for the jack — rear wheels
Locating the notch for the jack — front wheels 2. Turn the jack handle clockwise until the
wheel clears the ground. Remove the wheel lug nuts.
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[RE08915( GV)01/96]
3.
If you are replacing the front tire (with aluminum wheels) with the temporary spare tire, you need to remove the black dust shield. Gently pull the shield over the rubber o-rings and slide it off the wheel studs. Because the rubber o-rings are soft, they should pass through the holes in the shield. If the rings do not pass through the holes, remove them from the wheel studs. Save the black dust shield for future use, and ensure the rubber o-rings are removed from wheel studs.
*[RE08925( GV)01/96]
*[RE08945( GV)01/96]
*[RE08966( GV)01/96] *[RE08985( GV)01/96]
% [RE09100( ALL)03/93]
quarter page art:0010350-A
4. Replace the flat tire with the spare tire,
making sure that the air valve stem is facing outward.
5. Reinstall the lug nuts, tightening until the
wheel is snug against the hub. The beveled edges on the lug nuts face inward. Do not fully tighten the lug nuts until you lower the vehicle. If you do, you could force the vehicle off the jack.
6. Lower the vehicle by turning the jack handle
counterclockwise.
7. Remove the jack and fully tighten the lug nuts in the order shown in the following illustration. As soon as possible, have your dealer or a qualified service technician check the lug nuts for proper torque specifications.
The lug nuts on the wheel
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[RE09450( GV)01/96]
*[RE09550( GV)01/96]
*[RE09650( GV)01/96] [RE09675( GV)01/96]
[RE10000( GV)01/96]
[RE10100( GV)01/96]
%*[RE11805( GV)01/95] [RE11806( GV)03/94]
half page art:0011501-A
[RE11810( GV)05/93]
8. Place any wheel covers and ornaments in the
trunk.
9. Put the tire, jack, and wrench away. Make sure the jack is securely fastened so it does not rattle when you drive.
10. Unblock the wheels. 11. Turn the air suspension ON (if so equipped). Installation of the black dust shield When installing the regular tire, reinstall the black dust shield by orienting and sliding the shield until it is flush with the hub/rotor assembly. Aluminum wheel
The center wheel ornament Remove the center ornament from the wheel with the tapered end of the wheel nut wrench by inserting it under the notch, and rotating the handle and then prying against the wheel.
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*[RE11815( GV)01/95]
[RE11835( GV)05/92]
[RE11837( GV)05/92]
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[RE11838(M GV)03/93]
[RE11842(M GV)03/93]
[RE11850( GV)11/92]
Install the center ornament on the wheel and be sure it is snapped into place all the way around using the palm of the hand or a rubber mallet. Steel wheel with full wheelcover
Steel wheel with full wheelcover Remove the wheelcover from the wheel using the flanged end of the wheel nut wrench by inserting the handle and then prying against the inner wheelcover flange. Install the wheelcover on the wheel with the valve stem extension in the wheel matching the hole in the wheelcover. Push by hand on the outside edges of the wheelcover until it is snapped firmly in place on the wheel. NOTE: DO NOT USE A STEEL HAMMER.
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[RE11900( GV)03/91]
[RE12000( GV)05/95]
*[RE13800( ALL)02/95]
*[RE13810( ALL)04/95] *[RE13900( ALL)03/95]
*[RE14000( ALL)01/95]
If you have the anti-theft locking spoked wheel cover, each wheel cover has a lock bolt behind the center hub ornament. You need a special key wrench (stored in the glove box) to pry this ornament off and to remove the lock bolt. Do not lose this wrench or you will not be able to remove the wheel cover. The key wrench has a registration number attached to it. Keep the registration number in a safe place. Complete the registration card and return it to the manufacturer as soon as you buy the vehicle. To replace the key wrench, send the I.D. card to the manufacturer. If the Engine Cranks But Does Not Start or Does Not Start After a Collision The Fuel System Shut-off Switch If the engine cranks but does not start or if you have had a collision, the fuel system shut-off switch may have been triggered. The shut-off switch is a device that stops the fuel system when your vehicle has been involved in a substantial jolt. For information on how to check and reset the fuel system shut-off switch, see Fuel system shut-off switch in the Index.
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%*[RE14100( ALL)05/95] *[RE14201( ALL)05/95]
*[RE14205( GV)01/96]
Towing Your Vehicle If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center. Recommended towing options include wheel lift towing or flat bed towing. Before your vehicle can be towed, the air suspension switch in the luggage compartment needs to be turned to the OFF position. It is recommended that your Crown Victoria be towed with wheel lift or flatbed equipment. If slingbelt equipment must be used, the towbar will deform the soft fascia (bumper). However, it will return to an acceptable shape.
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*[RE14300( ALL)05/95]
three fourths page art:0001463-A
*[RE14400( ALL)05/95]
When calling for a tow truck, tell the operator what kind of vehicle you have. A towing manual is available from Ford Motor Company for all authorized tow truck operators. Have your tow truck driver refer to this manual for the proper hook-up and towing procedures for your vehicle.
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%*[HS00205( ALL)06/94] *[HS00210( ALL)04/95]
*[HS00215( ALL)06/94] *[HS00220( ALL)06/94] *[HS00225( ALL)06/94] *[HS00230( ALL)06/94] *[HS00235( ALL)06/94] *[HS00240( ALL)06/94]
Customer Assistance
Roadside Assistance
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
that put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3
years/36,000 miles (3 years/60,000 km),
whichever comes first. To purchase Roadside
Assistance coverages beyond this period,
through Ford Auto Club, contact your Ford or
Lincoln-Mercury dealer (not available in
Canada).
Roadside Assistance will cover the following: q Mount your spare if you have a flat tire.
Jump-start your battery if it is dead.
q Unlock your vehicle if you are locked out. q Bring you fuel if you run out. q Tow your vehicle if you are stranded. Even non-warranty related tows, like accidents or getting stuck in mud or snow, are covered (some exclusions apply, such as impound towing and repossession).
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*[HS00245( ALL)06/94] *[HS00250( ALL)06/94]
*[HS00255( ALL)04/95]
*[HS00260( ALL)04/95]
*[HS00300( ALL)01/95] *[HS00400( ALL)01/95]
%*[HS00500( ALL)03/95]
*[HS00600( ALL)04/95]
*[HS00700( ALL)04/95]
How to use Roadside Assistance
Your Roadside Assistance identification card can be found in the Owner Guide portfolio in your glove compartment. Complete the card and place it in your wallet for quick reference.
To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006).
Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada)
Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern.
If you are not satisfied with the service you received from your dealership’s service department, talk to the service manager at the dealership, or if you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level.
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*[HS01000( ALL)03/95]
*[HS01025( ALL)04/95] %*[HS01050( ALL)03/95]
one inch art:0060100-E
*[HS01100( ALL)03/95]
%*[HS01150( ALL)04/95]
one inch art:0060101-C
If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help.
In the U.S., contact:
If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.
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*[HS01200( ALL)04/95]
*[HS01300( ALL)04/95]
*[HS01400( ALL)04/95]
*[HS01500( ALL)04/95] *[HS01550( ALL)04/95] *[HS01600( ALL)03/95] %*[HS01700( ALL)03/95]
[HS01800( ALL)05/95]
one inch art:0010630-A
*[HS02200( ALL)03/95]
Please have the following information available when contacting Ford Customer Assistance:
your telephone number (both business and home)
the name of the dealer and the city where the dealership is located
the year and make of your vehicle
the date purchased
the current mileage on your vehicle
your Vehicle Identification Number (VIN) listed on your owner card and/or your vehicle ownership license
Vehicle Identification Number (VIN/Serial Number)
If you still have a service or product complaint, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
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%*[HS02300( ALL)02/95]
*[HS02400( ALL)03/95]
*[HS02500( ALL)01/95]
*[HS02600( ALL)01/95]
*[HS02700( ALL)03/95]
*[HS02750( ALL)03/95] *[HS02800( ALL)01/95] *[HS02900( ALL)01/95] *[HS03100( ALL)01/95] *[HS03200( ALL)01/95]
*[HS03300( ALL)01/95] *[HS03400( ALL)01/95] *[HS03450( ALL)01/95]
*[HS03500( ALL)01/95]
The Dispute Settlement Board (U.S. Only) The Dispute Settlement Board is a voluntary, independent dispute-settlement program available free to owners or lessees of qualifying Ford Motor Company vehicles. The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this process at any time without notice and without incurring obligations. What Kind of Cases Does the Board Review? The Board reviews all product performance and service complaints on Ford, Mercury and Lincoln Cars and Ford and Mercury Light Trucks under warranty that have not been resolved by a dealer or Ford Motor Company. The Board does not review issues involving: q A non-Ford product q A non-Ford dealership q A vehicle sales transaction q A request for reimbursement of consequential
expenses unless incidental to a service or product complaint being reviewed Items not covered by your warranty
q Alleged liability claims q Property damage where such damage is
significant when compared to the economic loss alleged under the warranty dispute
q Cases currently in litigation
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*[HS03600( ALL)01/95]
*[HS03650( ALL)01/95]
*[HS03700( ALL)04/95] *[HS03800( ALL)04/95] *[HS03900( ALL)04/95] *[HS04000( ALL)04/95] *[HS04200( ALL)04/95]
*[HS04300( ALL)04/95]
[HS04320( ALL)06/93]
q Vehicles not used primarily for personal,
family, or household purposes
NOTE: Complaints involving vehicles on
which applicable express written new vehicle warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochure for California purchasers/lessees.
How Does the Board Work?
The Board has four members:
three consumer representatives
a Ford or Lincoln-Mercury dealer
Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities.
If the involved vehicle is within 36 months and 36,000 miles of the date of delivery (warranty start date), you have a right to make an oral presentation before the Board by indicating your choice on the application. Also, oral presentations may be requested by the Board. A decision is made by the Board by simple majority vote.
Board members review all the materials related to each complaint and, based on the available information, arrive at a fair and impartial decision. Decisions are based on the written statements and any oral presentations made by each of the involved parties.
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*[HS04400( ALL)04/95]
*[HS04500( ALL)04/95]
*[HS04600( ALL)04/95]
*[HS04700( ALL)01/95] *[HS04800( ALL)04/95]
*[HS04900( ALL)02/93]
one inch art:0060102-B
Because the Board usually meets only once a month, some cases will take longer than 30 days to be reviewed. The Board will make every effort to resolve each case within 40 days after it receives the customer application form.
After your case has been reviewed, the Board will mail you its decision in writing. It will also provide you with a form to indicate your acceptance or rejection of an award decision. The decisions of the Board are binding on the dealer and Ford, but customers may have other options available to them under state or federal law.
The decisions of the Board, however, may be introduced into evidence by any party in subsequent legal proceedings that may be initiated. How Do You Contact the Board?
Write to the Board at the following address to request a brochure/application. You will be sent a brochure and a one-page customer application form. The form should be completed and mailed to the same address.
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*[HS05100( ALL)04/95] *[HS05200( ALL)04/95]
*[HS05300( ALL)04/95]
*[HS05400( ALL)04/95]
*[HS05500( ALL)04/95]
*[HS05600( ALL)04/95] *[HS05700( ALL)04/95]
*[HS05800( ALL)04/95] *[HS05900( ALL)04/95]
*[HS06000( ALL)04/95]
*[HS06100( ALL)05/95]
*[HS06200( ALL)05/95]
*[HS06300( ALL)04/95]
*[HS06305( ALL)04/95]
What is the Review Process?
Your application will be reviewed and if it is determined to be eligible, you will receive an acknowledgment indicating the file number assigned to your application and the local Board address. At the same time, your dealer and Ford Motor Company representative are asked to submit statements.
To review your case properly, the Board needs the following information:
legible copies of all documents and maintenance or repair orders that relate to the case
the year, make, model, and vehicle identification number
the date you bought your vehicle
the date of repair and the mileage at the time of repair
the current mileage
the name of the dealer who sold you the vehicle or who serviced your vehicle
a brief description of your unresolved complaint
a brief summary of actions that were taken with the dealer and Ford Motor Company
the names (if known) of all people you contacted at the dealership
a description of the action you want done to resolve your concern.
Should your application NOT qualify for review, an explanation will be mailed to you.
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*[HS07500( ALL)01/95]
*[HS07600( ALL)01/95]
*[HS07700( ALL)01/95]
Reporting Safety Defects (U.S. Only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline.
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*[HS08800( ALL)03/95] *[HS08900( ALL)03/95]
*[HS09000( ALL)03/95]
one inch art:0060101-C
%*[HS09100( ALL)03/95]
*[HS09200( ALL)03/95]
[HS09300( ALL)05/95]
Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited
If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer’s dispute resolution process as outlined under “Service/Maintenance Concerns (U.S. or Canada)†earlier in this chapter.
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*[HS09500( ALL)05/95]
[HS09600( ALL)05/95]
%*[HS09700( ALL)05/95]
*[HS09800( ALL)05/95]
*[HS09900( ALL)05/95]
*[HS10000( ALL)05/95]
Consumers wishing to obtain further information about the program can obtain an information booklet from your dealer or contact the Provincial Administrator, Canadian Motor Vehicle Arbitration Plan, at the address or telephone number shown below.
O & P Services
595 Bay Street — Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685
This plan is not available in the province of Quebec. Getting Help Outside the U.S. and Canada Before you export your vehicle to a foreign country, contact the appropriate foreign embassy or consulate to make sure local regulations do not prevent you from registering your vehicle. Officials at the embassy can also help you decide whether you should import your vehicle to that country.
Officials at the embassy or consulate can tell you where to get unleaded fuel. If you cannot get unleaded fuel or can get only fuel with an anti-knock index that is lower than your vehicle needs, contact a district or owner relations office before you leave the U.S. or Canada.
Use of leaded fuel in your vehicle without a proper conversion may damage the effectiveness of your emissions control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage that is caused by use of improper fuel.
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*[HS10100( ALL)05/95] *[HS10200( ALL)05/95]
*[HS10300( ALL)05/95]
one inch art:0060103-H
*[HS10400( ALL)05/95]
*[HS10500( ALL)05/95]
You may also have difficulty importing your vehicle back into the U.S. if you use leaded fuel. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write to:
If you are in other foreign countries, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you to the appropriate Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your Vehicle Identification Number and new address with Ford Motor Company Export Operations.
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*[AC00200( ALL)03/95] *[AC00240( ALL)04/95]
*[AC00280( ALL)04/95]
fourteen pica chart:0001204-B
*[AC00300( ALL)04/95]
Accessories
Ford Accessories for Your Vehicle Ford has many fine products available from your dealer to clean your vehicle and protect its finishes. For best results, use the following, or products of equivalent quality:
A wide selection of accessories is available through your local authorized dealer. These fine accessories have been engineered specifically to fulfill your automotive needs. They are custom designed to complement the style and aerodynamic appearance of your Ford-built vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. That is why Ford brand accessories are warranted for up to 3 years or 36,000 miles (60,000 km), whichever comes first. See your dealer for complete warranty information and accessory availability.
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Safety, Comfort, and Convenience
fourteen pica chart:0010544-M
[AC00560( GV)03/95]
ten pica chart:0010545-N
*[AC01400( ALL)01/95]
NOTE: When adding accessories, equipment,
passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR, GAWR as shown on the Safety Compliance Certification Label). Consult your dealer for specific weight information.
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NOTE: The Federal Communications
Commission (FCC) or in Canada the Canadian Radio Telecommunications Commission (CRTC) regulates the use of mobile communications systems — such as two-way radios, telephones, and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC regulation and should be installed only by a qualified technician.
NOTE: Mobile communications systems may
harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. For example, when operated, such systems may cause the engine to stumble or stall. In addition, such systems may themselves be damaged or their operation affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters whose power output is 5 watts or less will not ordinarily affect your vehicle’s operation.)
NOTE: Because we have no control over the
installation, design, or manufacture of such systems, Ford cannot assume responsibility for any adverse effects or damage that may result if you use this equipment.
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thirty-six pica chart:0011332-A
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thirty-six pica chart:0011333-A
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thirty-six pica chart:0011334-A
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Servicing Your Crown Victoria
Service Made Easy Ford has two goals for servicing your vehicle.
1. When we can, we design parts that do not
need to be serviced.
2. We want to make servicing your vehicle as
easy as possible. To help you:
q We highlight do-it-yourself items in yellow in the engine compartment so that you can find them easily.
q When possible, we design parts — such as the headlamp bulbs — that can be replaced without tools.
q We give you a Maintenance Schedule that
makes tracking routine service for your vehicle easy. The maintenance schedule is located in the Maintenance Schedule and Record booklet.
This chapter tells you about the basic parts that you need to check and service regularly.
If your vehicle needs professional servicing, your dealership can provide the parts and service required. Check your Warranty Information Booklet to find out which parts and services are covered. Also see the Customer Assistance chapter of this Owner Guide.
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Ford Motor Company recommends that the Owner Maintenance Checks listed in the Maintenance Schedule and Record booklet be performed for the proper operation of your vehicle. In addition to the conditions listed in the Owner Maintenance Checklist, be alert for any unusual noise, vibration, or other indication that your vehicle may need service. If you do notice something unusual, see that your vehicle is serviced promptly.
Use only recommended fuels, lubricants, fluids, and service parts conforming to Ford specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle. Using these parts for replacement is your assurance that Ford-built quality stays in your vehicle.
NOTE: Always dispose of used automotive
fluids in a responsible manner. Follow your community’s standards for disposing of these types of fluids. Call your local recycling center to find out about recycling automotive fluids.
Precautions When Servicing Your Vehicle Be especially careful when inspecting or servicing your vehicle. Here are some general precautions for your safety:
If you must work with the engine running, avoid wearing loose clothing or jewelry that could get caught in moving parts. Take appropriate precautions with long hair.
q Do not work on a vehicle in an enclosed
space with the engine running, unless you are sure you have enough ventilation.
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q Never get under a vehicle while it is
supported by a jack only. If you must work under a vehicle, use safety stands.
q Keep all lit cigarettes and other smoking materials away from the battery and all fuel-related parts.
Working with the engine off:
1. Set the parking brake fully and make sure
that the gearshift is securely latched in P (Park).
2. Remove the key from the ignition after you
turn the engine off.
3. Block the wheels. This will prevent your
vehicle from moving unexpectedly.
Working with the engine on:
1. Set the parking brake fully and make sure
that the gearshift is securely latched in P (Park).
2. Block the wheels. This will prevent your
vehicle from moving unexpectedly.
RWARNING
Do not start your engine with the air cleaner removed and do not remove it while the engine is running.
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Opening the Hood
1.
Inside the vehicle, pull the hood release located under the lower left corner of the instrument panel.
The hood release under the instrument panel
2. Go around to the front of the vehicle, and
release the auxiliary catch that is located under the front edge of the hood at the center of the vehicle.
The auxiliary catch under the front edge of the hood
3. Lift the hood until the counterbalanced
hinges hold it open.
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Whenever you close the hood, latch it securely.
NOTE: Apply lubricant to the hood latch at
six-month intervals to maintain smooth and trouble-free operation.
Engine Compartment Your vehicle has a 4.6 liter engine. The following page shows a diagram of where to find items that you should regularly service.
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Cleaning the Engine
A clean engine is more efficient because a buildup of grease and dirt acts as an insulator, keeping the engine warmer than usual. q Extreme care must be used if a power washer is used to clean the engine. The high pressure fluid could penetrate sealed parts and assemblies causing damage or malfunctions.
In order to avoid possible cracking of the engine block or fuel injection pump, do not spray a hot engine or injection pump with cold water.
q The alternator, distributor and air intake must
be covered. Covering these components will help prevent water damage.
q Never wash or rinse the engine while it is running. Water getting into the engine may cause internal damage.
Filling the Fuel Tank The fuel filler door is outside the vehicle on the driver’s side near the back. To fill the fuel tank:
1. After opening the fuel filler door, remove the cap carefully and slowly by turning it counterclockwise 1/2 to 3/4 turn.
RWARNING
The fuel system may be under pressure. If the fuel cap is venting vapor or if you hear a hissing sound while disengaging the fuel cap, wait until it stops before completely removing the cap. Otherwise, fuel may spray out and injure you or others.
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2. Put the nozzle all the way inside the fuel
filler pipe before pumping the fuel.
NOTE: If you spill any fuel on the body of
your vehicle, clean it off immediately. The fuel may dull or soften the paint if you do not wash it off.
3. Replace the fuel cap completely when you
are finished. Turn it clockwise 1/4 turn until it is tight. It will click when it is fully tightened.
4. Push the fuel door closed.
RWARNING
If you lose the fuel cap, replace it with a Motorcraft or equivalent fuel cap. If you do not use the proper fuel cap, the pressure in the fuel tank can damage the fuel system or cause it to work improperly in a collision, endangering you and your passengers.
NOTE: If you replace your fuel cap with an
aftermarket fuel filler cap, the customer warranty may be void for any damage to the fuel tank and/or fuel system.
Choosing the Right Fuel Use only UNLEADED FUEL in your vehicle. Using leaded fuel is prohibited by federal law. Your warranty may not apply if your vehicle is damaged because you used the wrong fuel.
Using a high-quality fuel makes your vehicle more responsive and maintain its good fuel economy and emissions. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use a high-quality fuel.
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Octane recommendations
Your engine is designed to use fuel with an octane rating of 87. In most cases it is not necessary to use a fuel with an octane rating higher than 87. At service stations, the octane rating is displayed in a label on the pumps.
Using a fuel with a lower octane rating can cause persistent and heavy knocking, which can damage the engine.
Do not be concerned if your vehicle sometimes knocks lightly when you drive up a hill or when you accelerate. However, see your dealer or a qualified service technician if persistent heavy knocking occurs because this can damage the engine.
If your vehicle has problems with starting, rough idle or hesitation problems when the engine is cold, it may be caused by fuel with low volatility. Try a different brand of fuel. If the condition persists, see your dealer or a qualified service technician.
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Gasolines for clean air
Fuels in certain areas of the country are required to contain oxygenates to improve air quality. Common oxygenates are ethanol or grain alcohol (blended at no more than 10%), methanol or wood alcohol (blended at no more than 5% with cosolvents and additives), and MTBE or methyl tertiary butyl ether (blended at no more than 15%).
Reformulated gasoline is also required in certain areas of the U.S. These fuels are designed to further reduce emissions from your vehicle.
Generally, you should not experience difficulties operating your vehicle on fuels containing oxygenates. We encourage you to use these fuels. Safety Information Relating to Automotive Fuels
RWARNING
Automotive fuels can cause serious injury or death if misused or mishandled. To minimize the risk that you will be injured, please read the following information carefully and observe the recommended precautions.
q Turn vehicle off when refueling q Do not smoke when refueling. Fuels are
extremely flammable.
q Do not siphon any fuel by mouth.
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RWARNING
Gasoline or gasoline blended with methanol can cause blindness and possible death when swallowed. If any fuel is swallowed, call a physician or poison control center immediately.
q Avoid breathing vapors while refueling. If fuel is splashed on the skin, wash with soap and water.
If fuel is splashed in the eyes, remove contact
lenses (if worn), flush with water for 15
minutes, and seek medical attention.
Gasoline and gasoline blends may contain small amounts of carcinogens, such as benzene. Long-term exposure to unleaded gasoline vapors has caused cancer in laboratory animals.
If you are taking the medication “Antabuse†or other forms of disulfiram for the treatment of alcoholism, vapor or skin contact with a gasoline-methanol blend may cause the same kind of adverse reaction as drinking an alcoholic beverage. In sensitive individuals, serious personal injury or sickness could result. Consult a physician promptly if you experience an adverse reaction. Running Out of Fuel
NOTE: Avoid running out of fuel because this situation may have an adverse effect on modern powertrain components.
You may need to crank the engine several times before the fuel system starts to pump fuel from the tank to the engine.
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Calculating Fuel Economy Fuel economy is an estimate of the efficiency of your vehicle, and can be calculated as Miles Per Gallon (MPG) or Liters Per 100 Kilometers (L/100K).
Do not calculate fuel economy during your vehicle’s break-in period. This would not be an accurate estimate of how much fuel your vehicle will normally use.
To calculate fuel economy:
1. Fill the fuel tank completely and record the
initial odometer reading.
2. Every time you buy fuel, record the
amount (in gallons or liters) purchased.
3. After at least 3-5 tankfuls, fill the fuel tank
and record the final odometer reading.
4. Use these equations to calculate your fuel
economy:
q English: MPG = (total miles driven) V
(gallons used)
q Metric: L/100k = (liters used) V
(100 kilometers)
Comparisons With EPA Estimates
EPA fuel economy figures are obtained from laboratory tests under simulated road conditions and may not reflect the actual conditions you experience or your style of driving. The EPA fuel economy estimate is not a guarantee that you will achieve the fuel economy shown.
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The following decrease fuel economy: q Lack of regular, scheduled maintenance q Rapid acceleration and excessive speed q Driving with your foot on the brake
Sudden stops
q Extended engine idling q Using speed control in hilly terrain q Extended use of the A/C, defroster, rear window defroster and other accessories
q Underinflated tires q Heavy loads q Aftermarket add-ons such as bike, ski or
luggage racks, bug deflectors, etc.
Self-Service Pointers
If you choose to do your own fueling, you should also perform a few simple maintenance routines. This extra effort will save you additional money and contribute to the driving efficiency of your vehicle.
The following procedures require only a tire gauge, a rag, an oil can spout and windshield washer fluid. q Check the engine oil at every refueling stop q Clean the windshield, outside mirrors and
headlights
q Check windshield washer fluid q Check tires for excessive wear or worn edges q Check the tire pressure at least monthly
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Engine Oil Recommendations We recommend using Motorcraft oil or an equivalent oil meeting Ford Specification ESE-M2C153-E and displaying the American Petroleum Institute CERTIFICATION MARK on the front of the container.
The API Certification Mark
Never use:
“Non-Detergent†oils
q Oils labeled API SA, SB, SC, SD, SE, SF or SG q Additional engine oil additives, oil treatments
or engine treatments
Engine oils with an SAE 5W-30 viscosity are PREFERRED for your vehicle. They provide the best engine performance, fuel economy and engine protection for all climates down to -15ËšF (-25ËšC).
Synthetic engine oils which are CERTIFIED and of the preferred viscosity may be used in your engine. The engine oil and oil filter must still be changed according to the maintenance schedule.
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Checking and Adding Engine Oil
Since the proper amount of engine oil is important for safe engine operation, check the oil using the dipstick each time you put fuel in your vehicle. Remember the engine must be off, the oil must be warm and the vehicle must be parked on level ground.
Checking the engine oil level:
1. Turn the engine off after it has warmed up and allow a few minutes for the engine oil to drain back into the oil pan.
2. Set the parking brake, making sure the gearshift is securely latched in P (Park).
3. Open the hood. Protect yourself from engine
heat.
4. Locate the engine oil dipstick (highlighted in
yellow) and carefully pull it out of the engine.
5. Wipe the dipstick clean and put it back into
position, making sure it is fully seated.
Engine oil dipstick
6. Carefully, pull the dipstick out again. If the oil level is below the “ADD 1 QT†line, add engine oil as necessary. If the oil level is beyond the letter “F†in Full, engine damage or high oil consumption may occur and some oil must be removed from the engine.
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7. Put the dipstick back in and make sure it is
fully seated.
It may be necessary to add some oil between oil changes. Make sure you use a CERTIFIED engine oil of the preferred viscosity. Your vehicle’s warranty coverage may not apply if engine damage is caused by the use of improper engine oil. Add engine oil through the oil filler cap highlighted in yellow. To add oil, remove the filler cap and use a funnel to pour oil into the opening. Be careful not to overfill the engine. Recheck the oil level after you finish adding oil. Changing the Engine Oil and the Oil Filter Change the engine oil and oil filter per the following, whichever occurs first.
Refer to the Maintenance Schedule and Record booklet for additional information. NOTE: Always dispose of used automotive
fluids in a responsible manner. Follow your community’s standards for disposing of these types of fluids. Call your local recycling center to find out about recycling automotive fluids.
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RWARNING
Continuous contact with USED motor oil has caused cancer in laboratory mice.
Protect your skin by washing with soap and water. Engine Coolant Checking the Engine Coolant
NOTE: Be sure to read and understand Precautions When Servicing Your Vehicle at the beginning of this chapter.
RWARNING
The cooling fan is automatic and may come on at any time. Always disconnect the negative terminal of the battery before working near the fan.
Your vehicle’s coolant protects your engine from overheating in the summer and from freezing in the winter. Check the level of the coolant at least once a month. Simply look at the engine coolant reservoir located in the engine compartment. To locate the reservoir, see the diagram of your vehicle’s engine under Engine Type, in this chapter.
The coolant additives also protect the entire cooling system from internal passageway corrosion and these additives lubricate the water pump. The coolant should be serviced as noted in the Maintenance Schedule and Record booklet.
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The engine coolant recovery reservoir
Checking hoses
Inspect all engine and heater system hoses and hose connections for deterioration, leaks, and loose hose clamps as specified in the Maintenance Schedule and Record booklet. Repair or replace with Motorcraft hoses or equivalent as necessary.
Adding engine coolant
RWARNING
Do not put engine coolant in the container for the windshield washer fluid.
If sprayed to clean the glass, engine coolant or antifreeze could make it difficult to see through the windshield.
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RWARNING
Never remove the pressure cap while the engine is running or hot.
Follow these steps to avoid personal injury that can be caused by escaping steam or engine coolant. 1. Before you remove the cap, turn the engine off and let it cool. Even when the engine is cool, be careful when you remove the pressure cap.
2. When the engine is cool, wrap a thick towel
around the cap and turn it slowly counterclockwise to unscrew.
3. Step back while the pressure releases. 4. When you are sure that all the pressure has been released, use the cloth to press the cap down, turn it, and remove it.