2013 Ford C Max Owners Manual

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2013 C-MAX HYBRID + C-MAX ENERGI Owner’s Manual ’ fordowner.com ford.ca DM5J 19A321 FA | February 2013 | Third Printing | Owner’s Manual | C-MAX | Litho in U.S.A. Table of Contents Introduction Child Safety 18 Child seats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Child seat positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Booster seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Installing child safety seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Child safety locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Safety Belts 33 Fastening the safety belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Safety belt height adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Safety belt warning light and indicator chime . . . . . . . . . . . . . . . . . .39 Safety belt-minder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Child restraint and safety belt maintenance . . . . . . . . . . . . . . . . . . .42 Personal Safety System 43 Supplementary Restraints System 44 Driver and passenger airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Front passenger sensing system . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Knee airbag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Side airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Safety canopy curtain airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Crash sensors and airbag indicator . . . . . . . . . . . . . . . . . . . . . . . . .55 Airbag disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Keys and Remote Control 57 General information on radio frequencies. . . . . . . . . . . . . . . . . . . . .57 Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Replacing a lost key or remote control. . . . . . . . . . . . . . . . . . . . . . .65 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 2 Table of Contents MyKey 66 Settings, MyKey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Creating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Clearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 System status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Remote start, MyKey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Troubleshooting, MyKey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Locks 72 Locking and unlocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Security 83 SecuriLock® passive anti-theft system. . . . . . . . . . . . . . . . . . . . . . .83 Steering Wheel 86 Adjusting the steering wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Steering wheel controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Wipers and Washers 89 Windshield wipers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Autowipers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Windshield washers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Rear-window wiper and washer . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Lighting 92 Lighting control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Autolamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Instrument lighting dimmer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Headlamp exit delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Daytime running lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Front fog lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Direction indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Interior lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Ambient lighting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Table of Contents Windows and Mirrors 98 Power windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Exterior mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 Interior mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Sun visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Sunshade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Instrument Cluster 106 Gauges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Warning lamps and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Audible warnings and indicators . . . . . . . . . . . . . . . . . . . . . . . . . .113 Information Displays 114 Message center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Audio System 136 AM/FM/CD with SYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Auxiliary input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 USB port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146 Satellite radio information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 Climate Control 151 Dual automatic temperature control. . . . . . . . . . . . . . . . . . . . . . . .151 Rear window defroster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 Seats 157 Sitting in the correct position . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 Head restraints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 Manual seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161 Power seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 Rear seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Heated seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 4 Table of Contents Universal Garage Door Opener (If Equipped) 166 HomeLink® wireless control system . . . . . . . . . . . . . . . . . . . . . . .167 Auxiliary Power Points 171 Storage Compartments 173 Center console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Overhead console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Starting and Stopping the Engine 174 Ignition switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Keyless starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Engine block heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180 Unique Driving Characteristics 182 Hybrid electric vehicles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182 Fuel and Refueling 190 Fuel quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191 Refueling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193 Running out of fuel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198 Fuel consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200 High Voltage Battery 205 High-voltage battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205 Charging the high-voltage battery . . . . . . . . . . . . . . . . . . . . . . . . .205 Transmission 213 Automatic transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213 Hill start assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217 Brakes 218 Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Hints on driving with anti-lock brakes . . . . . . . . . . . . . . . . . . . . . .219 Traction Control 221 Traction Control™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Table of Contents Stability Control 222 AdvanceTrac® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223 Parking Aids 224 Sensing system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224 Active park assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227 Rear-view camera system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231 Cruise Control 236 Driving Aids 238 Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238 Load Carrying 240 Luggage cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240 Vehicle loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241 Towing 248 Trailer towing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248 Wrecker towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248 Recreational towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249 Driving Hints 250 Economical driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250 Floor mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252 Roadside Emergencies 254 Getting roadside assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256 Hazard warning flashers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257 Fuel cut-off switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258 High-voltage shut-off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258 Jump starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259 Customer Assistance 263 Reporting safety defects (U.S. only) . . . . . . . . . . . . . . . . . . . . . . .270 Reporting safety defects (Canada only) . . . . . . . . . . . . . . . . . . . . .270 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 6 Table of Contents Fuses 271 Changing a fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271 Fuse specification chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272 Maintenance 281 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281 Opening and closing the hood . . . . . . . . . . . . . . . . . . . . . . . . . . . .282 Under hood overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283 Engine oil dipstick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284 Engine oil check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284 Motor/Electronics Coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286 Engine coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286 Engine coolant check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286 Automatic transmission fluid check . . . . . . . . . . . . . . . . . . . . . . . .291 Brake fluid check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Power steering fluid check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Fuel filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292 Washer fluid check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293 Changing the vehicle battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293 Checking the wiper blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294 Changing the wiper blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294 Air filter(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296 Adjusting the headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300 Removing a headlamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302 Changing a bulb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302 Bulb replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308 Bulb specification chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Table of Contents Vehicle Care 310 Cleaning products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310 Waxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311 Repairing minor paint damage . . . . . . . . . . . . . . . . . . . . . . . . . . . .312 Cleaning the engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312 Cleaning the windows and wiper blades . . . . . . . . . . . . . . . . . . . . .313 Cleaning the interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313 Cleaning the instrument panel and instrument cluster lens . . . . . . .314 Cleaning leather seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315 Cleaning the alloy wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316 Wheels and Tires 321 Tire care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321 Tire Pressure Monitoring System (TPMS) . . . . . . . . . . . . . . . . . . .336 Temporary mobility kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340 Technical specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349 Wheel lug nut torque . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349 Capacities and Specifications 350 Engine specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .350 Part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .354 Vehicle identification number . . . . . . . . . . . . . . . . . . . . . . . . . . . .355 Vehicle certification label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356 Transmission code designation. . . . . . . . . . . . . . . . . . . . . . . . . . . .356 Accessories 357 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357 Ford Extended Service Plan 359 Scheduled Maintenance 362 Normal scheduled maintenance and log . . . . . . . . . . . . . . . . . . . . .368 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 8 Table of Contents SYNC® 381 Pairing your phone for the first time . . . . . . . . . . . . . . . . . . . . . . .387 911 Assist™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .401 Vehicle Health Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .404 MyFord Touch® (If Equipped) 429 Infotainment display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .436 Voice recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .438 Listening to music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444 Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .465 Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .485 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .497 Climate features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508 Navigation system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .511 Appendices Index 524 544 The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2013 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about it, the greater the safety and pleasure you will get from driving it. WARNING: Always drive with due care and attention when using and operating the controls and features on your vehicle. Note: This manual describes a range of product features and options, sometimes before they are generally available. Therefore, you may find options in this manual that are not found on your vehicle. Note: Some of the illustrations in this manual may be used for different models, so they may appear different than your vehicle. However, the essential information in the illustrations is always correct. Note: Always use and operate your vehicle in line with all applicable laws and regulations. Note: Pass on this manual when selling your vehicle. It is an integral part of the vehicle. This manual may qualify the location of a component as left-hand side or right-hand side. The side is determined when facing forward in the seat. A. Right-hand side B. Left-hand side Protecting the Environment You must play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 10 Introduction SYMBOL GLOSSARY WARNING: You risk death or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol. These are some of the symbols you may see on your vehicle. Symbol Description Safety alert Symbol Description See Owner’s Manual Symbol Description Anti-lock braking system Battery acid Battery Avoid smoking, flames, or sparks Brake fluid – non petroleum base Check fuel cap Child seat tether anchor Engine air filter Engine oil Fasten safety belt Brake system Cabin air filter Child Safety Door Lock and Unlock Cruise control Engine coolant Explosive gas Front airbag Child seat lower anchor Do not open when hot Engine coolant temperature Fan warning Front fog lamps 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Symbol Description Fuel pump reset Heated rear window Lighting control Panic alarm Power steering fluid Service engine soon Windshield defrost and demist Introduction 11 Symbol Description Symbol Description Hazard warning flasher Jack Maintain correct fluid level Parking brake system Power window lockout Stability control Fuse compartment Interior luggage compartment release Low tire pressure warning Parking aid system Power windows front and rear Side airbag Windshield washer and wiper 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 12 Introduction DATA RECORDING Service Data Recording Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing your vehicle. Additionally, when your vehicle is in for service or repair, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them data for vehicle improvement purposes. For U.S. only (if equipped), if you choose to use the SYNC® Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose. See the SYNC® chapter for more information. Event Data Recording This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: • How various systems in your vehicle were operating; • Whether or not the driver and passenger safety belts were • How far (if at all) the driver was depressing the accelerator • How fast the vehicle was travelling; • Where the driver was positioning the steering wheel. This data can help provide a better understanding of the circumstances in which crashes and injuries occur. and/or the brake pedal; buckled/fastened; 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Introduction 13 Note: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see limitations regarding 911 Assist and Traffic, Directions and Information privacy below). However, parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the EDR. Ford Motor Company and Ford of Canada do not access event data recorder information without obtaining consent, unless pursuant to court order or where required by law enforcement, other government authorities or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. Note: Including to the extent that any law pertaining to Event Data Recorders applies to SYNC® or its features, please note the following: Once 911 Assist (if equipped) is enabled (set ON), 911 Assist may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location (such as latitude and longitude), and/or other details about the vehicle or crash or personal information about the occupants to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the 911 Assist feature. See your SYNC® chapter for more information. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 14 Introduction Additionally, when you connect to Traffic, Directions and Information (if equipped, U.S. only), the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction, and speed (“vehicle travel information”), only to help provide you with the directions, traffic reports, or business searches that you request. If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the vendors it uses to provide you with this information do not store your vehicle travel information. For more information, see Traffic, Directions and Information, Terms and Conditions. See your SYNC® chapter for more information. CALIFORNIA PROPOSITION 65 WARNING: Some constituents of engine exhaust, certain vehicle components, certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. PERCHLORATE MATERIAL Note: Certain components in your vehicle, such as airbag modules, safety belt pretensioners, and remote control batteries, may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for more information. FORD CREDIT (U.S. ONLY) Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business. For your convenience, we offer a number of ways to contact us, as well as help manage your account. Phone: 1-800-727-7000 For more information regarding Ford Credit, as well as access to Account Manager, please go to www.fordcredit.com. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Introduction 15 REPLACEMENT PARTS RECOMMENDATION Your vehicle has been built to the highest standards using quality parts. We recommend that you demand the use of genuine Ford and Motorcraft parts whenever your vehicle requires scheduled maintenance or repair. You can clearly identify genuine Ford and Motorcraft parts by looking for the Ford, FoMoCo or Motorcraft branding on the parts or their packaging. Scheduled Maintenance and Mechanical Repairs One of the best ways for you to make sure that your vehicle provides years of service is to have it maintained in line with our recommendations using parts that conform to the specifications detailed in this owner’s manual. Genuine Ford and Motorcraft parts meet or exceed these specifications. Collision Repairs We hope that you never experience a collision, but accidents do happen. Genuine Ford replacement collision parts meet our stringent requirements for fit, finish, structural integrity, corrosion protection and dent resistance. During vehicle development, we validate that these parts deliver the intended level of protection as a whole system. A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts. Warranty on Replacement Parts Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. Damage caused to your vehicle as a result of the failure of non-Ford parts may not be covered by the Ford Warranty. For additional information, see the terms and conditions of the Ford Warranty. SPECIAL NOTICES New Vehicle Limited Warranty For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, see the warranty information that is provided to you along with your owner’s manual. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 16 Introduction Special Instructions For your added safety, your vehicle is fitted with sophisticated electronic controls. WARNING: Please read the Supplementary Restraints System chapter. Failure to follow the specific warnings and instructions could result in personal injury. WARNING: Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active passenger airbag. MOBILE COMMUNICATIONS EQUIPMENT Using mobile communications equipment is becoming increasingly important in the conduct of business and personal affairs. However, you must not compromise your own or others’ safety when using such equipment. Mobile communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile communication equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios. WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving, encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Introduction 17 EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this owner’s manual. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This owner’s manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. See this owner’s manual for all other required information and warnings. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 18 Child Safety GENERAL INFORMATION See the following sections for directions on how to properly use safety restraints for children. WARNING: Always make sure your child is secured properly in a device that is appropriate for their height, age and weight. Child safety restraints must be bought separately from your vehicle. Failure to follow these instructions and guidelines may result in an increased risk of serious injury or death to your child. WARNING: All children are shaped differently. The recommendations for safety restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations, or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician and consulting your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in your vehicle. To locate a child seat fitting station and CPST, contact the NHTSA toll free at 1-888-327-4236 or locate NHTSA on the internet. In Canada, check with your local St. John Ambulance office for referral to a CPST or for further information, contact your provincial ministry of transportation, or locate your local St. John Ambulance office by searching for St. John Ambulance on the internet, or Transport Canada at 1–800–333–0371 (http://www.tc.gc.ca). Failure to properly restrain children in safety seats made especially for their height, age, and weight may result in an increased risk of serious injury or death to your child. Recommendations for Safety Restraints for Children Child size, height, weight, or age Children weighing 40 lb (18 kg) or less (generally age four or younger). Infants or toddlers Recommended restraint type Use a child safety seat (sometimes called an infant carrier, convertible seat, or toddler seat). 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 19 Recommendations for Safety Restraints for Children Child size, height, weight, or age Recommended restraint type Use a belt-positioning booster seat. Small children Children who have outgrown or no longer properly fit in a child safety seat (generally children who are less than 4 ft. 9 in. (1.45 m) tall, are greater than age four (4) and less than age twelve (12), and between 40 lb (18 kg) and 80 lb (36 kg) and upward to 100 lb (45 kg) if recommended by your child restraint manufacturer). Children who have outgrown or no longer properly fit in a belt-positioning booster seat (generally children who are at least 4 ft. 9 in. (1.45 m) tall or greater than 80 lb (36 kg) or 100 lb (45 kg) if recommended by child restraint manufacturer). Larger children Use a vehicle safety belt having the lap belt snug and low across the hips, shoulder belt centered across the shoulder and chest, and seat back upright. • You are required by law to properly use safety seats for infants and • Many states and provinces require that small children use approved booster seats until they reach age eight, a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms). Check your local and state or provincial laws for specific requirements about the safety of children in your vehicle. • When possible, always properly restrain children twelve (12) years of age and under in a rear seating position of your vehicle. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in a front seating position. See Front Passenger Sensing System in the Supplementary Restraints System chapter for more information. toddlers in the United States and Canada. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 20 CHILD SEATS Child Safety Use a child safety seat (sometimes called an infant carrier, convertible seat, or toddler seat) for infants, toddlers or children weighing 40 pounds (18 kilograms) or less (generally age four or younger). CHILD SEAT POSITIONING WARNING: Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the vehicle seat upon which the child seat is installed all the way back. When possible, all children age 12 and under should be properly restrained in a rear seating position. If all children cannot be seated and restrained properly in a rear seating position, properly restrain the largest child in the front seat. WARNING: Always carefully follow the instructions and warnings provided by the manufacturer of any child restraint to determine if the restraint device is appropriate for your child’s size, height, weight, or age. Follow the child restraint manufacturer’s instructions and warnings provided for installation and use in conjunction with the instructions and warnings provided by your vehicle manufacturer. A safety seat that is improperly installed or utilized, is inappropriate for your child’s height, age, or weight or does not properly fit the child may increase the risk of serious injury or death. WARNING: Never let a passenger hold a child on his or her lap while your vehicle is moving. The passenger cannot protect the child from injury in a crash, which may result in serious injury or death. WARNING: Never use pillows, books, or towels to boost a child. They can slide around and increase the likelihood of injury or death in a crash. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 21 WARNING: Always restrain an unoccupied child seat or booster seat. These objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. WARNING: Never place, or allow a child to place, the shoulder belt under a child’s arm or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash. WARNING: Do not leave children or pets unattended in your vehicle. Restraint Type Child Weight Use any attachment method as indicated below by X. LATCH (lower anchors only) LATCH (lower anchors and top tether anchor) Safety belt and top tether anchor Safety belt only Safety belt and LATCH (lower anchors and top tether anchor) Up to 48 lb (21 kg) Up to 48 lb (21 kg) Over 48 lb (21 kg) Rear- facing child seat Forward- facing child seat Forward- facing child seat Note: The child seat must rest tightly against the vehicle seat upon which it is installed. It may be necessary to lift or remove the head restraint. See the Seats chapter for information on head restraints. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 22 Child Safety BOOSTER SEATS WARNING: Never place, or allow a child to place, the shoulder belt under a child’s arm or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash. Use a belt-positioning booster seat for children who have outgrown or no longer properly fit in a child safety seat (generally children who are less than 4 feet 9 inches (1.45 meters) tall, are greater than age four (4) and less than age twelve (12), and between 40 pounds (18 kilograms) and 80 pounds (36 kilograms) and upward to 100 pounds (45 kilograms) if recommended by your child restraint manufacturer). Many state and provincial laws require that children use approved booster seats until they reach age eight (8), a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms). Booster seats should be used until you can answer YES to ALL of these questions when the child is seated without a booster seat. • Can the child sit all the way back against their vehicle seat with knees bent comfortably at the edge of the seat cushion? • Can the child sit without slouching? • Does the lap belt rest low across the hips? • Is the shoulder belt centered on the shoulder and chest? • Can the child stay seated like this for the whole trip? Always use booster seats in conjunction with your vehicle lap and shoulder belt. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 23 Types of Booster Seats • Backless booster seats If your backless booster seat has a removable shield, remove the shield. If a vehicle seating position has a low seat back or no head restraint, a backless booster seat may place your child’s head (as measured at the tops of the ears) above the top of the seat. In this case, move the backless booster to another seating position with a higher seat back or head restraint and lap and shoulder belts, or consider using a high back booster seat. • High back booster seats If, with a backless booster seat, you cannot find a seating position that adequately supports your child’s head, a high back booster seat would be a better choice. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 24 Child Safety Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder. The following drawings compare the ideal fit (center) to a shoulder belt uncomfortably close to the neck and a shoulder belt that could slip off the shoulder. The drawings also show how the lap belt should be low and snug across the child’s hips. If the booster seat slides on the vehicle seat upon which it is being used, placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition. Do not introduce any item thicker than this under the booster seat. Check with the booster seat manufacturer’s instructions. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 25 INSTALLING CHILD SEATS Using Lap and Shoulder Belts WARNING: Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. WARNING: Airbags can kill or injure a child in a child seat. Children 12 and under should be properly restrained in the rear seat whenever possible. WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained. When installing a child safety seat with combination lap and shoulder belts: • Use the correct safety belt buckle for that seating position. • Insert the belt tongue into the proper buckle until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle. • Keep the buckle release button pointing up and away from the safety seat, with the tongue between the child seat and the release button, to prevent accidental unbuckling. • Place the vehicle seat upon which the child seat will be installed in • Put the safety belt in the automatic locking mode. See Step 5. the upright position. This vehicle does not require the use of a locking clip. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 26 Child Safety Perform the following steps when installing the child seat with combination lap and shoulder belts: Note: Although the child seat illustrated is a forward-facing child seat, the steps are the same for installing a rear-facing child seat. 1. Position the child safety seat in a seat with a combination lap and shoulder belt. 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer’s instructions. Be sure the belt webbing is not twisted. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 27 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure the tongue is latched securely by pulling on it. 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until all of the belt is pulled out. Note: The automatic locking mode is available on the front passenger and rear seats. This vehicle does not require the use of a locking clip. 6. Allow the belt to retract to remove slack. The belt will click as it retracts to indicate it is in the automatic locking mode. 7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode. You should not be able to pull more belt out. If the retractor is not locked, unbuckle the belt and repeat Steps 5 and 6. 8. Remove remaining slack from the belt. Force the seat down with extra weight, for example, by pressing down or kneeling on the child restraint while pulling up on the shoulder belt in order to force slack from the belt. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 28 Child Safety This is necessary to remove the remaining slack that will exist once the extra weight of the child is added to the child restraint. It also helps to achieve the proper snugness of the child seat to your vehicle. Sometimes, a slight lean toward the buckle will additionally help to remove remaining slack from the belt. 9. Attach the tether strap (if the child seat is equipped). See Using Tether Straps later in this chapter. 10. Before placing the child in the seat, forcibly move the seat forward and back to make sure the seat is securely held in place. To check this, grab the seat at the belt path and attempt to move it side to side and forward and back. There should be no more than 1 inch (2.5 centimeters) of movement for proper installation. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) to make certain the child restraint is properly installed. In Canada, check with your local St. John Ambulance office for referral to a CPST. Using Lower Anchors and Tethers for CHildren (LATCH) WARNING: Never attach two child safety seats to the same anchor. In a crash, one anchor may not be strong enough to hold two child safety seat attachments and may break, causing serious injury or death. WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 29 The LATCH system is composed of three vehicle anchor points: two lower anchors located where your vehicle seat back and seat cushion meet (called the seat bight) and one top tether anchor located behind that seating position. LATCH compatible child safety seats have two rigid or webbing mounted attachments that connect to the two lower anchors at the LATCH equipped seating positions in your vehicle. This type of attachment method eliminates the need to use safety belts to attach the child seat, however the safety belt can still be used to attach the child seat. For forward-facing child seats, the top tether strap must also be attached to the proper top tether anchor, if a top tether strap has been provided with your child seat. Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol. The LATCH anchors are located at the rear section of the rear seat between the cushion and seat back below the symbols as shown. Follow the child seat manufacturer’s instructions to properly install a child seat with LATCH attachments. Follow the instructions on attaching child safety seats with tether straps. See Using Tether Straps in this chapter. Attach LATCH lower attachments of the child seat only to the anchors shown. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 30 Child Safety Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) Note: The standardized spacing for LATCH lower anchors is 11 inches. (28 centimeters) center to center. Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer’s instructions permit and specify using anchors spaced at least as far apart as those in this vehicle. The lower anchors at the center of the second row rear seat are spaced 18 inches (46 centimeters) apart. A child seat with rigid LATCH attachments cannot be installed at the center seating position. LATCH compatible child seats (with attachments on belt webbing) can only be used at this seating position provided that the child seat manufacturer’s instructions permit use with the anchor spacing stated. Do not attach a child seat to any lower anchor if an adjacent child seat is attached to that anchor. Each time you use the safety seat, check that the seat is properly attached to the lower anchors and tether anchor, if applicable. Tug the child seat from side to side and forward and back where it is secured to your vehicle. The seat should move less than one inch when you do this for a proper installation. If the safety seat is not anchored properly, the risk of a child being injured in a crash greatly increases. Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats When used in combination, either the safety belt or the LATCH lower anchors may be attached first, provided a proper installation is achieved. Attach the tether strap afterward, if included with the child seat. Using Tether Straps Many forward-facing child safety seats include a tether strap which extends from the back of the child safety seat and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older safety seats. Contact the manufacturer of your child seat for information about ordering a tether strap, or to obtain a longer tether strap if the tether strap on your safety seat does not reach the appropriate top tether anchor in your vehicle. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Child Safety 31 Once the child safety seat has been installed using either the safety belt, the lower anchors of the LATCH system, or both, you can attach the top tether strap. The tether strap anchors in your vehicle are in the following positions (shown from top view): Perform the following steps to install a child safety seat with tether anchors: Note: If you install a child seat with rigid LATCH attachments, do not tighten the tether strap enough to lift the child seat off your vehicle seat cushion when the child is seated in it. Keep the tether strap just snug without lifting the front of the child seat. Keeping the child seat just touching your vehicle seat gives the best protection in a severe crash. 1. Route the child safety seat tether strap over the back of the seat. For outboard seating positions, route the tether strap under the head restraint and between the head restraint posts. For the center seating positions, route the tether strap over the top of the head restraint. If needed, the head restraints can also be removed. 2. Locate the correct anchor on the back panel of the rear seat for the selected seating position. The anchors are labeled with the tether strap symbol. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 32 Child Safety 3. Clip the tether strap to the anchor as shown. 4. Tighten the child safety seat tether strap according to the manufacturer’s instructions. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. CHILD SAFETY LOCKS When these locks are set, the rear doors cannot be opened from the inside. The childproof locks are located on the rear edge of each rear door and must be set separately for each door. • Driver side: turn counterclockwise to lock and clockwise to unlock. • Passenger side: turn clockwise to lock and counterclockwise to unlock. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Safety Belts 33 PRINCIPLES OF OPERATION WARNING: Never let a passenger hold a child on his or her lap while the vehicle is moving. The passenger cannot protect the child from injury in a crash. WARNING: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts. Be sure everyone in your vehicle is in a seat and using a safety belt properly. WARNING: Always drive and ride with your seat back upright and the lap belt snug and low across the hips. WARNING: To reduce the risk of injury, make sure children sit where they can be properly restrained. WARNING: All occupants of the vehicle, including the driver, should always properly wear their safety belts, even when an airbag supplemental restraint system is provided. Failure to properly wear your safety belt could seriously increase the risk of injury or death. WARNING: In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a safety belt. WARNING: Each seating position in your vehicle has a specific safety belt assembly which is made up of one buckle and one tongue that are designed to be used as a pair. 1) Use the shoulder belt on the outside shoulder only. Never wear the shoulder belt under the arm. 2) Never swing the safety belt around your neck over the inside shoulder. 3) Never use a single belt for more than one person. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 34 Safety Belts WARNING: When possible, all children 12 years old and under should be properly restrained in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. WARNING: Safety belts and seats can become hot in a vehicle that has been closed up in sunny weather; they could burn a small child. Check seat covers and buckles before you place a child anywhere near them. WARNING: Front and rear seat occupants, including pregnant women, should wear safety belts for optimum protection in an accident. All seating positions in this vehicle have lap and shoulder safety belts. All occupants of the vehicle should always properly wear their safety belts, even when an airbag supplemental restraint system is provided. The safety belt system consists of: • lap and shoulder safety belts • shoulder safety belt with automatic locking mode (except driver safety • height adjuster at the front outboard seating positions • safety belt pretensioner at the front outboard seating positions • belt tension sensor at the front outboard passenger seating position. • safety belt warning light and chime. See Safety belt warning belt) light and indicator chime later in this chapter. • crash sensors and monitoring system with readiness indicator. See Crash sensors and airbag indicator in the Supplemental Restraint System chapter. The safety belt pretensioners are designed to activate in frontal, near-frontal and side crashes, and in rollovers. The safety belt pretensioners at the front seating positions are designed to tighten the safety belts firmly against the occupant’s body when activated. This helps increase the effectiveness of the safety belts. In frontal crashes, the safety belt pretensioners can be activated alone or, if the crash is of sufficient severity, together with the front airbags. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Safety Belts 35 FASTENING THE SAFETY BELTS The front outboard and rear safety restraints in your vehicle are combination lap and shoulder belts. 1. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) until you hear a snap and feel it latch. Make sure the tongue is securely fastened in the buckle. 2. To unfasten, press the release button and remove the tongue from the buckle. When in use, place the rear safety belts in the belt guides on the outboard seat backs. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 36 Safety Belts Restraint of Pregnant Women WARNING: Always ride and drive with your seat back upright and the safety belt properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips. The shoulder portion of the safety belt should be positioned across the chest. Pregnant women should also follow this practice. See the following figure. Pregnant women should always wear their safety belts. The lap belt portion of a combination lap and shoulder belt should be positioned low across the hips below the belly and worn as tight as comfort will allow. The shoulder belt should be positioned to cross the middle of the shoulder and the center of the chest. Safety Belt Locking Modes WARNING: After any vehicle crash, the safety belt system at all passenger seating positions must be checked by an authorized dealer to verify that the automatic locking retractor feature for child seats is still functioning properly. In addition, all safety belts should be checked for proper function. WARNING: BELT AND RETRACTOR ASSEMBLY MUST BE REPLACED if the safety belt assembly automatic locking retractor feature or any other safety belt function is not operating properly when checked by an authorized dealer. Failure to replace the belt and retractor assembly could increase the risk of injury in crashes. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Safety Belts 37 All safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the first type of locking mode, and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows: Vehicle Sensitive Mode This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement. For example, if the driver brakes suddenly or turns a corner sharply, or the vehicle receives an impact of about 5 mph (8 km/h) or more, the combination safety belts will lock to help reduce forward movement of the driver and passengers. In addition, the retractor is designed to lock if the webbing is pulled out too quickly. If this occurs, let the belt retract slightly and pull webbing out again in a slow and controlled manner. Automatic Locking Mode In this mode, the shoulder belt is automatically pre-locked. The belt will still retract to remove any slack in the shoulder belt. The automatic locking mode is not available on the driver safety belt. When to Use the Automatic Locking Mode This mode should be used any time a child safety seat, except a booster, is installed in passenger front or rear seating positions. Children 12 years old and under should be properly restrained in a rear seating position whenever possible. See the Child Safety chapter. How to Use the Automatic Locking Mode 1. Buckle the combination lap and shoulder belt. 2. Grasp the shoulder portion and pull downward until the entire belt is pulled out. 3. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the safety belt is now in the automatic locking mode. How to Disengage the Automatic Locking Mode Unbuckle the combination lap and shoulder belt and allow it to retract completely to disengage the automatic locking mode and activate the vehicle sensitive (emergency) locking mode. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 38 Safety Belts Safety Belt Extension Assembly WARNING: Do not use extensions to change the fit of the shoulder belt across the torso. If the safety belt is too short when fully extended, you can obtain a safety belt extension assembly from an authorized dealer. Use only extensions manufactured by the same supplier as the safety belt. Manufacturer identification is located at the end of the webbing on the label. Also, use the safety belt extension only if the safety belt is too short for you when fully extended. SAFETY BELT HEIGHT ADJUSTMENT WARNING: Position the safety belt height adjusters so that the belt rests across the middle of your shoulder. Failure to adjust the safety belt properly could reduce the effectiveness of the safety belt and increase the risk of injury in a crash. Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder. To adjust the shoulder belt height: 1. Squeeze the buttons and slide the height adjuster up or down. 2. Release the buttons and pull down on the height adjuster to make sure it is locked in place. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Safety Belts 39 SAFETY BELT WARNING LIGHT AND INDICATOR CHIME This lamp illuminates and an audible warning will sound if the driver’s safety belt has not been fastened when the vehicle’s ignition is turned on. Conditions of Operation If... The driver’s safety belt is not buckled before the ignition switch is turned to the on position... The driver’s safety belt is buckled while the indicator light is illuminated and the warning chime is sounding... The driver’s safety belt is buckled before the ignition switch is turned to the on position... Then... The safety belt warning light illuminates 1-2 minutes and the warning chime sounds 4-8 seconds. The safety belt warning light and warning chime turn off. The safety belt warning light and indicator chime remain off. SAFETY BELT-MINDER® This feature supplements the safety belt warning function by providing additional reminders by intermittently sounding a chime and illuminating the safety belt warning light when the driver’s or front passenger’s seat is occupied and the safety belt is unbuckled. The system uses information from the front passenger sensing system to determine if a front seat passenger is present and therefore potentially in need of a warning. To avoid activating the Belt-Minder feature for objects placed in the front passenger seat, warnings will only be given to large front seat occupants as determined by the front passenger sensing system. If the Belt-Minder warnings have expired (warnings for about five minutes) for one occupant (driver or front passenger), the other occupant can still activate the Belt-Minder feature. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 40 Safety Belts If... The driver’s and front passenger’s safety belts are buckled before the ignition switch is turned to the on position or less than 1-2 minutes have elapsed since the ignition switch has been turned to on... The driver’s or front passenger’s safety belt is not buckled when the vehicle has reached at least 6 mph (9.7 km/h) and 1-2 minutes have elapsed since the ignition switch has been turned to on... The driver’s or front passenger’s safety belt becomes unbuckled for about one minute while the vehicle is traveling at least 6 mph (9.7 km/h) and more than 1-2 minutes have elapsed since the ignition switch has been turned to on... Then... The Belt-Minder feature will not activate. The Belt-Minder feature is activated - the safety belt warning light illuminates and the warning chime sounds for six seconds every 30 seconds, repeating for about five minutes or until the safety belts are buckled. The Belt-Minder feature is activated - the safety belt warning light illuminates and the warning chime sounds for six seconds every 30 seconds, repeating for about five minutes or until the safety belts are buckled. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Safety Belts 41 Deactivating and Activating the Belt-Minder® Feature (If Equipped) WARNING: While the design allows you to deactivate your Belt-Minder, this system is designed to improve your chances of being safely belted and surviving an accident. We recommend you leave the Belt-Minder system activated for yourself and others who may use the vehicle. To reduce the risk of injury, do not deactivate or activate the Belt-Minder feature while driving the vehicle. Note: The driver and front passenger Belt-Minder are deactivated and activated independently. When deactivating or activating one seating position, do not buckle the other position as this will terminate the process. Read Steps 1 - 4 thoroughly before proceeding with the programming procedure. Before following the procedure, make sure that: • the parking brake is set • the transmission selector lever is in position P. • the ignition is off • the driver and front passenger safety belts are unbuckled 1. Turn the ignition on. Do not start the engine. 2. Wait until the safety belt warning light turns off (about one minute). • Once the next step is started, the procedure must be completed within 60 seconds. 3. For the seating position being disabled, buckle then unbuckle the safety belt three times at a moderate speed, ending in the unbuckled state. • After Step 3, the safety belt warning light will turn on. 4. While the safety belt warning light is on, buckle and then unbuckle the safety belt. • After Step 4, the safety belt warning light will flash three times for • This will disable the Belt-Minder feature for that seating position if it • This will enable the Belt-Minder feature for that seating position if it is is currently enabled. confirmation. currently disabled. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 42 Safety Belts CHILD RESTRAINT AND SAFETY BELT MAINTENANCE Inspect the vehicle safety belts and child safety seat systems periodically to make sure they work properly and are not damaged. Inspect the vehicle and child seat safety belts to make sure there are no nicks, tears or cuts. Replace if necessary. All vehicle safety belt assemblies, including retractors, buckles, front safety belt buckle assemblies, buckle support assemblies (slide bar-if equipped), shoulder belt height adjusters (if equipped), shoulder belt guide on seat back (if equipped), child safety seat LATCH and tether anchors, and attaching hardware, should be inspected after a crash. Read the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized dealer finds that the belts do not show damage and continue to operate properly, they do not need to be replaced. Safety belt assemblies not in use during a crash should also be inspected and replaced if either damage or improper operation is noted. For proper care of soiled safety belts, see Cleaning the Interior in the Vehicle Care chapter. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Personal Safety System 43 PERSONAL SAFETY SYSTEM™ The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries. The system is able to analyze different occupant conditions and crash severity before activating the appropriate safety devices to help better protect a range of occupants in a variety of frontal crash situations. Your vehicle’s Personal Safety System consists of: • Driver and passenger dual-stage airbag supplemental restraints. • Front outboard safety belts with pretensioners, energy management • Driver’s seat position sensor. • Front passenger sensing system. • Passenger airbag off and on indicator lamp. • Front crash severity sensors. • Restraints control module with impact and safing sensors. • Restraint system warning light and backup tone. • The electrical wiring for the airbags, crash sensor(s), safety belt pretensioners, front safety belt usage sensors, driver seat position sensor, front passenger sensing system, and indicator lights. retractors (first row only), and safety belt usage sensors. How Does the Personal Safety System Work? The Personal Safety System can adapt the deployment strategy of your vehicle’s safety devices according to crash severity and occupant conditions. A collection of crash and occupant sensors provides information to the restraints control module. During a crash, the restraints control module may activate the safety belt pretensioners and/or either one or both stages of the dual-stage airbag supplemental restraints based on crash severity and occupant conditions. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 44 Supplementary Restraints System PRINCIPLES OF OPERATION WARNING: Airbags do not inflate slowly or gently, and the risk of injury from a deploying airbag is the greatest close to the trim covering the airbag module. WARNING: All occupants of your vehicle, including the driver, should always properly wear their safety belts, even when an airbag supplemental restraint system is provided. WARNING: Always transport children 12 years old and under in the back seat and always properly use appropriate child restraints. WARNING: Never place your arm over the airbag module as a deploying airbag can result in serious arm fractures or other injuries. WARNING: Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. WARNING: Do not attempt to service, repair, or modify the airbag supplemental restraint systems or its fuses. Contact your authorized dealer as soon as possible. WARNING: Several airbag system components get hot after inflation. Do not touch them after inflation. WARNING: If the airbag has deployed, the airbag will not function again and must be replaced immediately. If the airbag is not replaced, the unrepaired area will increase the risk of injury in a crash. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Supplementary Restraints System 45 The airbags are a supplemental restraint system and are designed to work with the safety belts to help protect the driver and right front passenger from certain upper body injuries. Airbags do not inflate slowly; there is a risk of injury from a deploying airbag. Note: You will hear a loud bang and see a cloud of harmless powdery residue if an airbag deploys. This is normal. The airbags inflate and deflate rapidly upon activation. After airbag deployment, it is normal to notice a smoke-like, powdery residue or smell the burnt propellant. This may consist of cornstarch, talcum powder (to lubricate the bag) or sodium compounds (for example, baking soda) that result from the combustion process that inflates the airbag. Small amounts of sodium hydroxide may be present which may irritate the skin and eyes, but none of the residue is toxic. While the system is designed to help reduce serious injuries, contact with a deploying airbag may also cause abrasions or swelling. Temporary hearing loss is also a possibility as a result of the noise associated with a deploying airbag. Because airbags must inflate rapidly and with considerable force, there is the risk of death or serious injuries, such as fractures, facial and eye injuries or internal injuries, particularly to occupants who are not properly restrained or are otherwise out of position at the time of airbag deployment. Thus, it is extremely important that occupants be properly restrained as far away from the airbag module as possible while maintaining vehicle control. Routine maintenance of the airbags is not required. SOS POST-CRASH ALERT SYSTEM™ The system flashes the turn signal lamps and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag equipped on your vehicle, such as front, side, side curtain or Safety Canopy®. The horn and lamps will turn off when: • the hazard control button is pressed • the panic button (if equipped) is pressed on the remote entry • your vehicle runs out of power. transmitter, or 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 46 Supplementary Restraints System DRIVER AND PASSENGER AIRBAGS WARNING: Never place your arm or any objects over an airbag module. Placing your arm over a deploying airbag can result in serious arm fractures or other injuries. Objects placed on or over the airbag inflation area may cause those objects to be propelled by the airbag into your face and torso causing serious injury. WARNING: Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. The driver and front passenger airbags will deploy during significant frontal and near-frontal crashes. The driver and passenger front airbag system consists of: • driver and passenger airbag modules • crash sensors and monitoring system with readiness indicator. See Crash Sensors and Airbag Indicator later in this chapter. • front passenger sensing system 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Supplementary Restraints System 47 Proper Driver and Front Passenger Seating Adjustment WARNING: The National Highway Traffic Safety Administration recommends a minimum distance of at least 10 inches (25 centimeters) between an occupant’s chest and the driver airbag module. To properly position yourself away from the airbag: • Move your seat to the rear as far as you can while still reaching the • Recline the seat slightly (one or two degrees) from the upright pedals comfortably. position. After all occupants have adjusted their seats and put on safety belts, it is very important that they continue to sit properly. Properly seated occupants sit upright, lean against the seat back, and center themselves on the seat cushion, with their feet comfortably extended on the floor. Sitting improperly can increase the chance of injury in a crash event. For example, if an occupant slouches, lies down, turns sideways, sits forward, leans forward or sideways, or puts one or both feet up, the chance of injury during a crash is greatly increased. Children and Airbags WARNING: Airbags can kill or injure a child in a child seat. Never place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back. Children must always be properly restrained. Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position. Failure to follow these instructions may increase the risk of injury in a crash. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 48 Supplementary Restraints System FRONT PASSENGER SENSING SYSTEM WARNING: Even with Advanced Restraints Systems, children 12 and under should be properly restrained in a rear seating position. WARNING: Sitting improperly out of position or with the seat back reclined too far can take off weight from the seat cushion and affect the decision of the front passenger sensing system, resulting in serious injury or death in a crash. Always sit upright against your seatback, with your feet on the floor. WARNING: To reduce the risk of possible serious injury: Do not stow objects in seat back map pocket or hang objects off seat back if a child is in the front passenger seat. Do not place objects underneath the front passenger seat or between the seat and the center console. Check the passenger airbag off or pass airbag off indicator lamp for proper airbag status. Failure to follow these instructions may interfere with the passenger seat sensing system. WARNING: Any alteration or modification to the front passenger seat may affect the performance of the front passenger sensing system. This system works with sensors that are part of the front passenger’s seat and safety belt to detect the presence of a properly-seated occupant and determine if the front passenger’s frontal airbag should be enabled (may inflate) or not. PASS AIRBAG OFF The front passenger sensing system uses a pass airbag off indicator which will illuminate and stay lit to remind you that the front passenger frontal airbag is disabled. The indicator lamp is located under the climate controls. The indicator lamp will illuminate for a short period of time when the ignition is turned to the on position to confirm it is functional. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Supplementary Restraints System 49 Note: When the passenger airbag off light is illuminated, the passenger (seat mounted) side airbag may be disabled to avoid the risk of airbag deployment injuries. If the child restraint has been installed and the indicator lamp is not lit, then turn the vehicle off, remove the child restraint from the vehicle and reinstall the restraint following the child restraint manufacturer’s instructions. If a person of adult size is sitting in the front passenger’s seat, but the pass airbag off indicator lamp is lit, it is possible that the person is not sitting properly in the seat. If this happens: • Turn the vehicle off and ask the person to place the seat back in the • Have the person sit upright in the seat, centered on the seat cushion, • Restart the vehicle and have the person remain in this position for about two minutes. This will allow the system to detect that person and enable the passenger’s frontal airbag. • If the indicator lamp remains lit even after this, the person should be with the person’s legs comfortably extended. full upright position. advised to ride in the rear seat. The pass airbag off lamp will operate according to the table below. Pass Airbag Off Indicator Lamp Unlit Lit Unlit Occupant Passenger Airbag Disabled Disabled Enabled Empty seat Small child Adult The front passenger sensing system may detect small or medium objects placed on the seat cushion. For most objects that are in the front passenger seat, the passenger airbag will be disabled. Even though the passenger airbag is disabled, the pass airbag off lamp may or may not be illuminated. If you think that the status of the passenger airbag off indicator lamp is incorrect, check for the following: • Objects lodged underneath the seat • Objects between the seat cushion and the center console • Objects hanging off the seat back • Objects stowed in the seat back map pocket 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Supplementary Restraints System 50 • Objects placed on the occupant’s lap • Cargo interference with the seat • Other passengers pushing or pulling on the seat • Rear passenger feet and knees resting or pushing on the seat The conditions listed above may cause the weight of a properly seated occupant to be incorrectly interpreted by the passenger sensing system. The person in the front passenger seat may appear heavier or lighter due to the conditions described in the list above. To know if the front passenger sensing system is operating properly, see Crash Sensors and Airbag Indicator later in this chapter. If the airbag readiness lamp is lit, do the following: The driver or adult passengers should check for any objects that may be lodged underneath the front passenger seat or cargo interfering with the seat. If objects are lodged or cargo is interfering with the seat; please take the following steps to remove the obstruction: • Pull the vehicle over. • Turn the vehicle off. • Driver or adult passengers should check for any objects lodged • Remove the obstruction(s) (if found). • Restart the vehicle. • Wait at least two minutes and verify that the airbag readiness lamp is • If the airbag readiness lamp remains illuminated, this may or may not underneath the front passenger seat or cargo interfering with the seat. no longer illuminated. be a problem due to the front passenger sensing system. Do not attempt to repair or service the system. Take your vehicle immediately to an authorized dealer. If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance section of this owner’s manual. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) Supplementary Restraints System 51 KNEE AIRBAG A driver’s knee airbag is located under or within the instrument panel. During a crash, the restraints control module may activate the driver’s knee airbag based on crash severity and occupant conditions. Under certain crash and occupant conditions, the driver’s knee airbag may deploy but the driver’s front airbag may not activate. As with front and side airbags, it is important to be properly seated and restrained to reduce the risk of death or serious injury. Note: The driver’s knee airbag has a lower deployment threshold than the front airbags. During certain crashes, it is possible that the driver’s knee airbag and safety belt pretensioner will deploy, but not the driver’s front airbag. To know if the knee airbag is operating properly, see Crash Sensors and Airbag Indicator in this chapter. SIDE AIRBAGS WARNING: Do not place objects or mount equipment on or near the airbag cover, on the side of the seat backs (of the front seats), or in front seat areas that may come into contact with a deploying airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. WARNING: Do not use accessory seat covers. The use of accessory seat covers may prevent the deployment of the side airbags and increase the risk of injury in an accident. WARNING: Do not lean your head on the door. The side airbag could injure you as it deploys from the side of the seat back. WARNING: Do not attempt to service, repair, or modify the airbag, its fuses or the seat cover on a seat containing an airbag, as you could be seriously injured or killed. Contact your authorized dealer as soon as possible. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus) 52 Supplementary Restraints System WARNING: If the side airbag has deployed, the airbag will not function again. The side airbag system (including the seat) must be inspected and serviced by an authorized dealer. If the airbag is not replaced, the unrepaired area will increase the risk of injury in a crash. The side airbags are located on the outboard side of the seat backs of the front seats. In certain lateral crashes, the airbag on the side affected by the crash will be inflated. The airbag was designed to inflate between the door panel and occupant to further enhance the protection provided occupants in side impact crashes. The system consists of the following: • a tag on the seat back indicating that side airbags are found on

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2013 Ford C Max Owners Manual