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2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)Capacities and Specifications
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Capacities and Specifications
MOTORCRAFT® PART NUMBERS Component Air filter element1
Oil filter2
Low-Voltage Battery Spark plugs3
Cabin air filter Windshield wiper blade2.0L ATK iVCT engine
FA-1911
FL-910- SBXT-96R-500 / BXT-96R-590
CYFS12YPC5 / SP531
FP70
WW29 (driver side)
WW25 (passenger side)
1Failure to use the correct air filter element may result in severe engine damage. The customer warranty may be void for any damage to the engine if the correct air filter element is not used. 2Only use the specified replacement oil filter. The use of a non-specified oil filter can result in engine damage. 3For spark plug replacement, see your authorized dealer. Refer to the Scheduled Maintenance Information for the appropriate intervals for changing the spark plugs. Have your authorized dealer replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft® or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
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VEHICLE IDENTIFICATION NUMBER
XXXXXXXXXXXXXXXXX
The vehicle identification number is located on the driver’s side instrument panel. Please note that in the graphic, XXXX is representative of your vehicle identification number.
The Vehicle Identification Number (VIN) contains the following information:
A. World manufacturer identifier B. Brake system / Gross Vehicle Weight Rating (GVWR) / Restraint Devices and their location C. Make, vehicle line, series, body type D. Engine type E. Check digit F. Model year
G. Assembly plant H. Production sequence number.
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Capacities and Specifications
VEHICLE CERTIFICATION LABEL
The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label shall be affixed to either the door hinge pillar, the door latch post, or the edge of the door near the door latch, next to the driver’s seating position.
TRANSMISSION CODE DESIGNATION
You can find a transmission code on the Safety Compliance Certification Label. The following table tells you which transmission each code represents.
Description Electronic continuously variable transmission (HF35 eCVT)
Code
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)Accessories
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ACCESSORIES For a complete listing of the accessories that are available for your vehicle, please contact your dealer or visit our online store at: Accessories.Ford.com (U.S. only). Ford Custom Accessories are available for your vehicle through your local Ford or Ford of Canada dealer. Ford Motor Company will repair or replace any properly dealer-installed Ford Custom Accessories found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. The accessories will be warranted for whichever provides you the greatest benefit: • 12 months or 12000 miles (20000 kilometers) (whichever occurs first), or • the remainder of your new vehicle limited warranty. Contact your dealer for details and a copy of the warranty.
Exterior style • Hood deflectors • Side window deflectors • Splash guards • Custom graphics* Interior style • Floor mats Lifestyle • Ash cup (smoker’s package) • Soft cargo organizers • Cargo net* • Roof racks and carriers* Peace of mind • Keyless entry keypad • Remote start • Vehicle security systems • Wheel locks • Bumper mounted parking assist system*
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Accessories
*Ford Licensed Accessories (FLA) are warranted by the accessory manufacturer’s warranty. Ford Licensed Accessories are fully designed and developed by the accessory manufacturer and have not been designed or tested to Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer. For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Consult your authorized dealer for specific weight information.
• The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems — such as two-way radios, telephones and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician.
particularly if they are not properly designed for automotive use.
• Mobile communications systems may harm the operation of your vehicle, • To avoid interference with other vehicle functions, such as anti-lock braking systems, amateur radio users who install radios and antennas onto their vehicle should not locate the amateur radio antennas in the area of the driver’s side hood.
• Any non-Ford custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or the owner may adversely affect battery performance and durability, and may also adversely affect the performance of other electrical systems in the vehicle.
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FORD ESP EXTENDED SERVICE PLANS PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH A FORD EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. only) More than 32 Million Ford and Lincoln owners have discovered the powerful protection Ford ESP. It is the only extended service plan backed by Ford Motor Company, and provides peace of mind protection beyond the expiration of the New Vehicle Warranty coverage.
Ford ESP can quickly pay for itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford Extended Service Plan. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.
Coverage for up to 500+ covered components There are four, Extended Service Plans with different levels of coverage. Ask your dealer for details. 1. PremiumCARE – Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only discuss what’s not covered. 2. ExtraCARE – Covers 113 components, and includes many high tech items 3. BaseCARE – Covers 84 components 4. PowertrainCARE – Covers 29 critical components Ford ESP is honored by all Ford and Lincoln Dealers in the United States and Canada. It is the only Extended Service Plan authorized and backed by Ford Motor Company. That means you get: • Reliable, quality service anywhere you go • Repairs performed by factory trained technicians, using Genuine Fordand Lincoln parts
Rental Car Reimbursement 1st day Rental Benefit – You take advantage of replacement transportation if your vehicle is at the dealership for same day covered repairs. Extended Rental Benefits – If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including Bumper to Bumper warranty repairs, or Field Service Actions.
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Ford Extended Service Plan
Roadside Assistance Exclusive 24/7 roadside assistance, including: • Towing, flat-tire change and battery jump starts • Out of fuel and lock-out assistance • Travel Expense reimbursement for lodging, meals and rental car • Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance Ford ESP also offers a Premium Maintenance Plan that covers all scheduled maintenance, and select items that routinely wear out. The coverage is prepaid, so you never have to worry about affording vehicle maintenance. It covers regular checkups, routine inspections, preventative care and replacement items that require periodic attention for normal wear: • Windshield Wiper Blades • Spark Plugs (except in California) • The clutch Disc • Brake pads and linings • Shock Absorbers • Belts and Hoses • Diesel Exhaust Fluid Replenishment Contact your selling dealership today so they can customize a Genuine Ford Extended Service Plan that fits your driving lifestyle and budget.
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Interest Free Financing Options Available Take advantage of our interest free installment payment plan. Just a 10% down payment will provide you with an affordable, no interest, no fee payment program. Complete the information below and mail to: Ford ESP PO Box 8072
Royal Oak Michigan 48068-0039
To learn more, call our Ford ESP specialists at 800-367-3377. Don’t forget to ask about our interest free payment program, allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit checks, no hassles!SERVICE PLANS (CANADA ONLY) You can get more protection for your vehicle by purchasing a Ford Extended Service Plan. Ford Extended Service Plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Extended Service Plan provides benefits such as: • Rental reimbursement • Coverage for certain maintenance and wear items • Protection against repair costs after your New Vehicle Limited Warranty Coverage expires • Roadside Assistance benefits There are several Ford Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Extended Service Plan, you receive added peace-of-mind protection throughout Canada and the United States, provided by a network of participating Ford Motor Company dealers. The Lincoln Maintenance Protection Plan is honored at authorized Lincoln dealers. Note: Repairs performed outside of Canada and the United States are not eligible for Ford Extended Service Plan coverage. This information is subject to change. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you.
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Scheduled Maintenance
GENERAL MAINTENANCE INFORMATION
Why Maintain Your Vehicle? Carefully following the maintenance schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may also help to increase the value of your vehicle when you sell or trade it. Keep all receipts for completed maintenance with the vehicle. Regular maintenance intervals for your vehicle have been established based upon rigorous testing. It is important that you have your vehicle serviced at the proper times. These intervals serve two purposes; one is to maintain the reliability of your vehicle and the second is to keep your cost of owning the vehicle down. It is your responsibility to see that all scheduled maintenance is performed and that the materials used meet the specifications identified in the Capacities and Specifications chapter. Failure to perform scheduled maintenance invalidates warranty coverage on parts affected by the lack of maintenance.
Why Maintain Your Vehicle at Your Dealership? Factory-Trained Technicians Service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your dealership about the training and certification their technicians have received. Genuine Ford and Motorcraft® Replacement Parts Dealerships stock Ford, Motorcraft® and Ford-authorized branded remanufactured replacement parts. These parts meet or exceed Ford Motor Company’s specifications. Parts installed at your dealership carry a nationwide, 12 month/12000 mile (20000 kilometer) parts and labor limited warranty. If you do not use Ford authorized parts, they may not meet Ford specifications and, depending on the part, it could affect emissions compliance. Convenience Many dealerships have extended evening and Saturday hours to make your service visit more convenient and they offer one stop shopping. They can perform any services that are required on your vehicle, from general maintenance to collision repairs. Note: Not all dealers have extended hours or bodyshops. Please contact your dealer for details.
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Protecting Your Investment Maintenance is an investment that pays dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, it is imperative that scheduled maintenance be completed at the designated intervals. C-MAX full hybrid vehicles are equipped with an information display which indicates the proper oil change service interval; the interval is up to one year or 10000 miles (16000 kilometers). When ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED appears in the information display, it’s time for an oil change; the oil change must be done within two weeks or 500 miles (800 kilometers) of the ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED message appearing. The oil life monitoring system must be reset after each oil change. See Engine oil check in the Maintenance chapter. If your information display is prematurely reset or becomes inoperative, you should perform the oil change interval at six months or 5000 miles (8000 kilometers) from your last oil change. Never exceed one year or 10000 miles (16000 kilometers) between oil change intervals. C-MAX Energi plug-in hybrid vehicles are equipped with the Intelligent Oil-Life Monitor® (IOLM) system which shows a message in the information display at the proper oil change service interval; this interval may be up to two years or 20000 miles (32000 kilometers). When ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED appears in the information display, it’s time for an oil change; the oil change must be done within two weeks or 500 miles (800 kilometers) of the ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED message appearing. The Intelligent Oil-Life Monitor® must be reset after each oil change. See Engine oil check in the Maintenance chapter. If your information display is prematurely reset or becomes inoperative, you should perform the oil change interval at six months or 5000 miles (8000 kilometers) from your last oil change. Never exceed two years or 20000 miles (32000 kilometers) between oil change intervals. Your vehicle is very sophisticated and built with multiple complex performance systems. Every manufacturer develops these systems using different specifications and performance features. That is why it is important to rely upon your dealership to properly diagnose and repair your vehicle.
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Scheduled Maintenance
Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information. Ford strongly recommends using only genuine Ford, Motorcraft® or Ford-authorized remanufactured replacement parts because they are engineered for your vehicle. Additives and Chemicals Ford Motor Company recommended additives and chemicals are listed in this book and in the Workshop Manual. Additional chemicals or additives not approved by Ford Motor Company are not recommended as part of normal maintenance. Please consult your warranty information. Oils, Fluids and Flushing In many cases, fluid discoloration is a normal operating characteristic and, by itself, does not necessarily indicate a concern or that the fluid needs to be changed. However, discolored fluids that also show signs of overheating and/or foreign material contamination should be inspected immediately by a qualified expert such as the factory-trained technicians at your dealership. Your vehicle’s oils and fluids should be changed at the specified intervals or in conjunction with a repair. Flushing is a viable way to change fluid for many vehicle sub-systems during scheduled maintenance. It is critical that systems are flushed only with new fluid that is the same as that required to fill and operate the system, or using a Ford-approved flushing chemical.
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Owner Checks and Services Certain basic maintenance checks and inspections should be performed every month or at six month intervals.
Check every month
Engine oil level. Function of all interior and exterior lights. Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary. Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength. Door weatherstrips for wear. Lubricate if necessary. Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation. Safety belts and seat latches for wear and function. Safety warning lamps (brake, ABS, airbag, safety belt) for operation. Washer spray and wiper operation. Clean or replace blades as necessary.
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Scheduled Maintenance
Multi-point Inspection In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help make sure your vehicle keeps running great.
Multi-point Inspection Horn operation Radiator, cooler, heater and A/C hoses Suspension components for leaks or damage Steering and linkage
Battery performance Engine air filter Exhaust system
Exterior lamps and hazard warning system operation Fluid levels*; fill if necessary
Tires (including spare) for wear and proper pressure** Windshield for cracks, chips or pits Washer spray and wiper operation
For oil and fluid leaks Half-shaft dust boots *Brake, coolant recovery reservoir, automatic transmission and window washer. **If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed. Be sure to ask your dealership service advisor or technician about the multi-point vehicle inspection. It is a comprehensive way to perform a thorough inspection of your vehicle. It is your checklist that gives you immediate feedback on the overall condition of your vehicle. You will know what has been checked, what is okay, as well as those things that may require future or immediate attention. The multi-point vehicle inspection is one more way to keep your vehicle running great!
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Scheduled Maintenance
NORMAL SCHEDULED MAINTENANCE AND LOG
C-MAX Full Hybrid
At every oil change interval as indicated by the information display. Can be up to 10000 miles (16000 km) or 12 months.
Normal Scheduled Maintenance* Change engine oil and filter.** Rotate tires, inspect tire wear and measure tread depth. Perform multi-point inspection (recommended). Inspect automatic transmission fluid level. Consult dealer for requirements. Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake. Inspect cabin air filter. Inspect engine cooling system and motor/electronics cooling system strength and hoses. Inspect exhaust system and heat shields. Inspect half-shaft boots. Inspect steering linkage, ball joints, suspension and tie-rod ends. Inspect wheels and related components for abnormal noise, wear, looseness or drag.
*Do not exceed one year or 10000 miles (16000 kilometers) between service intervals. **Reset your oil monitor system after each engine oil and filter change. See the Information Displays chapter.
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Additional Maintenance Items*
Every 20000 miles (32000 km) Every 30000 miles (48000 km) At 100000 miles (160000 km)
