any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,
City/State or Zip Code.
Ford Extended Service Plans. Ford Genuine Accessories. Service specials and promotions.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
•
•
•
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or
Service Advisor at your selling or servicing authorized dealer.
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Customer Assistance
2.
3.
If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.
•
In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •
Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.
• In some states within the United States, you must directly notify Ford in writing before pursuing remedies under your state's warranty laws, and Ford is also allowed a final repair attempt. Additionally, in some states within the United States, a consumer has the option of submitting a warranty dispute to the BBB Auto Line before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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Customer Assistance
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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Customer Assistance
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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Customer Assistance
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia: 8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
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Customer Assistance
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada and
Ford of Canada.
Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
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E142557Customer Assistance
Transport Canada Contact Information
Website
Website
Phone
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-
defectinvestigations-index-76.htm (English)
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-
Enquetes-index-76.htm (French)
1–800–333–0510
Ford of Canada Contact Information
Website Phone
www.ford.ca
1–800–565-3673
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Fuses
FUSE SPECIFICATION CHART Power Distribution Box WARNINGS
Always disconnect the battery before servicing high current fuses. To reduce risk of electrical shock, always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs.
The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle's main electrical systems from overloads. If you disconnect and reconnect the battery, you will need to reset some features. See Changing the 12V Battery (page 222).
Fuse or relay number
Fuse amp rating
Protected components
— — —
Not used. Not used. Not used.
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E174563Fuses
Fuse or relay number
Fuse amp rating
Protected components
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
—
50A* 50A* 60A* 50A* 40A* 40A* 30A** 30A** 30A** 30A** 20A**
—
20A**
—
20A*** 10A*** 20A*** 10A*** 10A*** 30A**
—
25A**
—
30A** 30A** 30A**
Not used. Automatic brake system pump. Body control module. Body control module. Body control module. Rear window defroster. Blower motor. Left-hand front window. Driver seat. Passenger seat. Climate-controlled seat module. Convertible top motor. Not used. Convertible top motor. Not used. Steering column lock relay. Brake on-off switch. Horn. Powertrain control module relay. Air conditioning clutch. Voltage quality module. Not used. Windshield wiper motor. Not used. Automatic brake system valve. Electronic fan 1. Starter motor solenoid.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
40A** 10A*** 20A***
15A*** 20A***
10A***
—
20A***
—
20A*** 15A*** 15A***
—
15A*** 30A***
—
20A**
—
30A** 30A**
— — —
20A** 20A** 25A**
Electronic fan 3. Latch relay coil. Left-hand high-intensity discharge head- lamps. Exhaust valves. Right-hand high-intensity discharge head- lamps. Alt sense. Not used. Vehicle power 1. Not used. Vehicle power 2. Fuel injectors. Vehicle power 3. Not used. Vehicle power 4. Ignition coils (GT350 only). Not used. Differential pump. Not used. Fuel pump #2. Fuel pump. Steering column lock relay. Not used. Horn relay. Cigar lighter. Auxiliary power point. Electronic fan 2.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
— — — —
5A***
—
5A***
—
5A***
—
5A***
—
10A***
—
10A***
—
5A***
—
5A***
— — — —
—
Not used. Air conditioning clutch relay. Not used. Exhaust valves. Powertrain control module. Not used. Anti-lock brakes run-start switch. Not used. Electronic power assist steering. Not used. Blind spot information system. Rear view camera. Air conditioning compressor relay coils. Not used. Headlamp leveling switch. Auxiliary power point relay. Heated exterior mirrors. Not used. Rain sensor module. Not used. Mass air flow sensor. Not used. Rear window defroster. Electronic cooling fan 2. Left-hand high-intensity discharge head- lamp relay (export). Right-hand high-intensity-discharge headlamp relay (export).
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
*J-case fuses.
**M-case fuses.
***Micro fuses.
— — — — — — — — — — — — — — —
Windshield wiper relay. Starter motor solenoid. Powertrain control module relay. Not used. Not used. Not used. Not used. Not used. Not used. Electronic fan 1 relay. Differential pump. Electronic fan 3 relay. Blower motor relay. Fuel pump #2. Fuel pump relay.
Passenger Compartment Fuse Panel The fuse panel is in the right-hand side of the passenger footwell behind a trim panel and plastic key code card. To remove the trim panel, lift it from the rear retaining hooks, while pulling it toward you and swinging it away from the side. To reinstall it, line up the tabs with the grooves on the panel, drop the panel back into place, and then push it shut.
To reach the fuse panel, first remove the key code card. After replacing a fuse, return the key code card to the original position. To reinstall the trim panel, lineup the tabs with the grooves on the panel, drop the panel back into place, and then push it shut to reinstall the trim panel.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
10
11
10A 7.5A 20A — 20A — — — — — —
Demand lamps. Power mirror memory module. Driver console unlock. Not used. Subwoofer amplifier. Not used. Not used. Not used. Not used. Not used. Not used.
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E174564Fuses
Fuse or relay number
Fuse amp rating
Protected components
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
7.5A 7.5A
— 10A 15A 5A 5A 7.5A — 5A
5A 10A
20A 30A 30A 30A 20A 30A 30A — 10A
20A
Climate control module. Gateway module. Steering column control module. Instrument cluster. Not used. Gateway module. Decklid release. Not used (spare). Intrusion sensor module. Passenger airbag deactivation indicator. Not used. In-vehicle temperature and humidity sensor. Occupant classification system module. Switches. Power windows. Rear-view mirror. Central lock unlock. Magneride. Right-hand front-window motor. Amplifier. Auxiliary body module. Left-hand rear-window power. Right-hand rear-window power. Not used. Remote keyless entry. Multi-function display. SYNC. Global positioning system module. Gauges. Audio head unit.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
34
35
36
37
—
30A 5A 15A 20A 30A
Run-start bus. Restraints control module. Auxiliary body module. Power distribution box run-start bus. Not used (spare).
CHANGING A FUSE Fuses
WARNING
Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.
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E217331Fuses
Fuse Types
Callout
Fuse Type
Micro 2
Micro 3
Maxi
Mini
M Case J Case
J Case Low Profile
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E207206Maintenance
GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts.
•
Working with the Engine On
WARNING
To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to park
(P).
2. Block the wheels. OPENING AND CLOSING THE HOOD Opening the Hood
1.
Inside the vehicle, pull the hood release handle located under the left-hand side of the instrument panel.
2. Slightly lift the hood.
Working with the Engine Off 1. Set the parking brake and shift to park
(P).
2. Switch off the engine. 3. Block the wheels.
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E142457Maintenance
3. Release the hood latch by pushing the
secondary release lever to your left-hand side.
4. Open the hood. Support the hood with
the strut.
Closing the Hood 1. Remove the hood strut from the catch
and secure it correctly after use.
2. Lower the hood and allow it to drop
under its own weight for the last 8–12 in (20–30 cm).
Note: Make sure that the hood is correctly closed.
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E174561E87786Maintenance
UNDER HOOD OVERVIEW - 2.3L ECOBOOST™
Battery (out of view). See Changing the 12V Battery (page 222). Engine oil dipstick. See Engine Oil Dipstick (page 216). Engine oil filler cap. See Engine Oil Check (page 216). Brake fluid reservoir. See Brake and Clutch Fluid Check (page 221). Air filter assembly. See Changing the Engine Air Filter (page 229). Engine coolant reservoir. See Engine Coolant Check (page 217). Windshield washer fluid reservoir. See Washer Fluid Check (page 222). Power distribution box. See Fuses (page 202).
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E174450Maintenance
UNDER HOOD OVERVIEW - 3.7L
A. B. C. D. E. F. G. H.
Battery (out of view). See Changing the 12V Battery (page 222). Engine oil filler cap. See Engine Oil Check (page 216). Engine oil dipstick. See Engine Oil Dipstick (page 216). Brake fluid reservoir. See Brake and Clutch Fluid Check (page 221). Air filter assembly. See Changing the Engine Air Filter (page 229). Engine coolant reservoir. See Engine Coolant Check (page 217). Windshield washer fluid reservoir. See Washer Fluid Check (page 222). Power distribution box. See Fuses (page 202).
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E174559Maintenance
UNDER HOOD OVERVIEW - 5.0L
A. B. C. D. E. F. G. H.
Battery (out of view). See Changing the 12V Battery (page 222). Engine oil filler cap. See Engine Oil Check (page 216). Engine oil dipstick. See Engine Oil Dipstick (page 216). Brake fluid reservoir. See Brake and Clutch Fluid Check (page 221). Air filter assembly. See Changing the Engine Air Filter (page 229). Engine coolant reservoir. See Engine Coolant Check (page 217). Windshield washer fluid reservoir. See Washer Fluid Check (page 222). Power distribution box. See Fuses (page 202).
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E174560Maintenance
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again. •
If the oil level is between the lower and upper holes, the oil level is acceptable. DO NOT ADD OIL. If the oil level is below the lower hole, add enough oil to raise the level within the lower and upper holes.
•
• Oil levels above the upper hole may
cause engine damage. Some oil must be removed from the engine by an authorized dealer.
7. Put the oil level dipstick back into the oil dipstick tube and ensure it is fully seated.
Adding Engine Oil Note: Do not remove the filler cap when the engine is running. Note: Do not remove the engine oil level dipstick when the engine is running. Note: Do not add oil further than the MAX mark. Oil levels above the MAX mark may cause engine damage.
ENGINE OIL DIPSTICK
MIN MAX
ENGINE OIL CHECK 1. Make sure that your vehicle is on level
ground.
2. Switch the engine off and wait 15
minutes for the oil to drain into the oil pan.
3. Set the parking brake and ensure the
gearshift is in park (P).
4. Open the hood. Protect yourself from
engine heat.
5. Locate and carefully remove the engine
oil level dipstick.
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Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers. 1. Check the engine oil level. 2.
If the engine oil level is not within the normal range, add engine oil that meets Ford specifications. See Capacities and Specifications (page 271).
3. Remove the engine oil filler cap and
use a funnel to pour the engine oil into the opening.
4. Wipe off any spilled oil. 5. Recheck the engine oil level. Make sure
the oil level is not above the normal operating range on the engine oil level dipstick. Install the engine oil level dipstick and ensure it is fully seated.
6.
7. Fully install the engine oil filler cap by
turning the filler cap clockwise until three clicks are heard or until the cap is fully seated.
ENGINE COOLANT CHECK
WARNINGS
Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, spilling coolant on hot engine parts can burn you.
Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine
coolant could make it difficult to see through the windshield.
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WARNINGS
To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure. Steam and hot liquid can come out forcefully when you loosen the cap slightly.
Do not add coolant further than the MAX mark.
Checking the Engine Coolant When the engine is cold, check the concentration and level of the engine coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 344). Note: Make sure that the coolant level is between the MIN and MAX marks on the coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. Maintain coolant concentration within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C). Note: For best results, coolant concentration should be tested with a refractometer such as Robinair® Coolant and Battery Refractometer 75240. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable. Do not use engine coolant, antifreeze or windshield washer fluid outside of its specified function and vehicle location.
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Brine.
• • Any engine coolant mixed with alcohol
or methanol antifreeze or coolant.
Alcohol and other liquids can cause engine damage from overheating or freezing. Do not add extra inhibitors or additives to the coolant. These can be harmful and compromise the corrosion protection of the engine coolant. When adding coolant: 1. Unscrew the cap slowly. Any pressure
will escape as you unscrew the cap.
2. Add prediluted engine coolant meeting the correct specification. See Capacities and Specifications (page 271).
3. Check the coolant level in the coolant reservoir the next few times you drive your vehicle. If necessary, add enough prediluted engine coolant to bring the coolant level to the proper level.
4.
Recycled Engine Coolant We do not recommend the use of recycled engine coolant as an approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids.
Adding Engine Coolant Note: Do not use stop leak pellets, cooling system sealants or additives as they can cause damage to the engine cooling or heating systems. Your warranty may not cover these damages. Note: During normal vehicle operation, the coolant may change color from orange to pink or light red. As long as the coolant is clear and uncontaminated, this color change does not indicate the coolant has degraded nor does it require the coolant to be drained, the system to be flushed, or the coolant to be replaced. Do not mix different colors or types of coolant in your vehicle. Mixing of engine coolants may harm your engine’s cooling system. Use prediluted engine coolant meeting the correct specification. See Capacities and Specifications (page 271). The use of an incorrect coolant may harm the engine or cooling system components and may not be covered by the vehicle Warranty. In case of emergency, you can add a large amount of water without engine coolant in order to reach a vehicle service location. In this instance, qualified personnel: 1. Must drain the cooling system. 2. Chemically clean the cooling system
with Motorcraft Premium Cooling System Flush.
3. Refill with engine coolant as soon as
possible.
Water alone, without engine coolant, can cause engine damage from corrosion, overheating or freezing. Do not use the following as a coolant substitute: • Alcohol. • Methanol.
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the service engine soon indicator will illuminate. If the engine reaches a preset over-temperature condition, the engine automatically switches to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine. When this occurs, your vehicle will still operate. However: • •
The engine power will be limited. This will disable the air conditioning system.
Continued operation increases the engine temperature, causing the engine to completely shut down. Your steering and braking effort increases in this situation. When the engine temperature cools, you can re-start your engine. Take your vehicle to an authorized dealer as soon as possible to minimize engine damage. When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during emergencies only. Operate your vehicle in fail-safe mode only as long as necessary to bring your vehicle to rest in a safe location and seek immediate repairs. When in fail-safe mode, your vehicle will have limited power, will not be able to maintain high-speed operation, and may completely shut down without warning, potentially losing engine power, power steering assist, and power brake assist, which may increase the possibility of a crash resulting in serious injury.
Never remove the coolant reservoir cap while the engine is running or hot.
Severe Climates If you drive in extremely cold climates: •
It may be necessary to have an authorized dealer increase the coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point protection. Engine coolant concentrations above 60% decrease the overheat protection characteristics of the engine coolant and may cause engine damage.
If you drive in extremely hot climates: •
It may be necessary to have an authorized dealer decrease the coolant concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection. Engine coolant concentrations below 40% decrease the freeze and corrosion protection characteristics of the engine coolant and may cause engine damage.
Vehicles driven year-round in non-extreme climates should use prediluted engine coolant for optimum cooling system and engine protection. What You Should Know About Fail- Safe Cooling If you deplete the engine coolant supply, fail-safe cooling allows you to temporarily drive your vehicle before you incur incremental component damage. The fail-safe distance depends on ambient temperatures, vehicle load and terrain. How Fail-Safe Cooling Works If the engine begins to overheat, the engine coolant temperature gauge will move to the red (hot) area and:
the coolant temperature warning light will illuminate
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You have limited engine power when in the fail-safe mode, so drive your vehicle with caution. Your vehicle will not maintain high-speed operation and the engine will operate poorly. Remember that the engine is capable of automatically shutting down to prevent engine damage. In this situation: 1. Pull off the road as soon as safely possible and switch off the engine. 2. Tow your vehicle to an authorized
3.
dealer. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and add if low. 5. Re-start the engine and drive your
vehicle to an authorized dealer.
Note: Driving your vehicle without repair increases the chance of engine damage. Contact an authorized dealer as soon as possible. Engine Fluid Temperature Management (If Equipped)
WARNINGS
To reduce the risk of crash and injury, be prepared that the vehicle speed may reduce and the vehicle may not be able to accelerate with full power until the fluid temperatures reduce.
Never remove the coolant reservoir cap while the engine is running or hot.
Your vehicle can pull a trailer, but because of the added load, your vehicle’s engine may temporarily reach higher temperatures during severe operating conditions such as ascending a long or steep grade while pulling a trailer in high temperatures.
At this time, you may notice your engine coolant temperature gauge needle move toward the H and the POWER REDUCED TO LOWER TEMP message may appear in the information display. You may notice a reduction in vehicle speed caused by reduced engine power. In order to manage the engine fluid temperatures, your vehicle may enter this mode if certain high-temperature and high-load conditions take place. The amount of speed reduction depends on many factors such as vehicle loading, towing, grade and ambient temperature. If this occurs, there is no need to pull off the road. You can continue to drive your vehicle while this message is active. The air conditioning may also cycle on and off during severe operating conditions to protect overheating of the engine. When the engine coolant temperature decreases to a normal operating temperature, the air conditioning will turn on once again. If the engine coolant temperature gauge moves fully into the red (hot) area, or if the coolant temperature warning or service engine soon messages appear in your information display: 1. Pull off the road as soon as safely
possible and shift the transmission into P.
2. Leave the engine running until the coolant temperature gauge needle moves away from the red (hot) area. After several minutes, if the temperature does not drop, follow the remaining steps.
3. Switch the engine off and wait for it to cool before checking the coolant level. If the coolant level is normal, restart your engine and continue.
4.
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5.
If the coolant is low, add coolant, and restart the engine. See Adding Engine Coolant or How Fail-Safe Cooling Works in this chapter for more information.
MANUAL TRANSMISSION FLUID CHECK 1. Clean the filler plug. The filler plug is
on the right-hand side of the transmission.
2. Remove the filler plug. 3. The correct fluid fill level is 0.0–0.1 in (0–3 mm) below the bottom edge of the filler hole.
4. Add fluid through the filler hole. 5. 6. Tighten the filler plug until you feel a
Install the filler plug.
strong resistance.
Only use fluid that meets Ford specifications. See Capacities and Specifications (page 271).
AUTOMATIC TRANSMISSION FLUID CHECK If required, have an authorized dealer check and change the transmission fluid at the correct service interval. See Scheduled Maintenance (page 344). The automatic transmission does not have a transmission fluid dipstick. Refer to your scheduled maintenance information for scheduled intervals for fluid checks and changes. Your transmission does not consume fluid. However, if the transmission slips, shifts slowly or if you notice a sign of leaking fluid, contact an authorized dealer. Do not use supplemental transmission fluid additives, treatments or cleaning agents. The use of these materials may affect transmission operation and result in damage to internal transmission components. BRAKE AND CLUTCH FLUID CHECK Fluid levels between the MIN and MAX lines are within the normal operating range; there is no need to add fluid. If the fluid levels are outside of the normal operating range, the performance of the system could be compromised; seek service from your authorized dealer immediately. POWER STEERING FLUID CHECK Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill.
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WASHER FLUID CHECK
WARNING
If you operate your vehicle in temperatures below 40°F (5°C), use washer fluid with antifreeze
protection. Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident.
Add fluid to fill the reservoir if the level is low. Only use a washer fluid that meets Ford specifications. See Capacities and Specifications (page 271). State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system. FUEL FILTER Your vehicle is equipped with a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed. CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow
flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation.
WARNINGS
When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after
handling.
This vehicle may be fitted with more than one battery. Removing the battery cables from only one battery does not disconnect your vehicle electrical system. Make sure you disconnect the battery cables from all batteries when disconnecting power. Failure to do so may cause serious personal injury or property damage.
Your vehicle is fitted with a Motorcraft maintenance-free battery which normally does not require additional water. When a battery replacement is required, you must use a recommended replacement battery that matches the electrical requirements of the vehicle. Note: After cleaning or replacing the battery, make sure you reinstall the battery cover or shield.
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Note: If you add electrical accessories or components to the vehicle, it may adversely affect the low voltage battery performance and durability. This may also affect the performance of other electrical systems in the vehicle. For longer, trouble-free operation, keep the top of the battery clean and dry. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. Because your vehicle’s engine is electronically controlled by a computer, some control conditions are maintained by power from the battery. When the battery is disconnected or a new battery is installed, the engine must relearn its idle and fuel trim strategy for optimum driveability and performance. Flexible fuel vehicles (FFV) must also relearn the ethanol content of the fuel for optimum driveability and performance. To restore the settings, do the following: 1. Apply the parking brake. 2. Shift into park (P) or neutral (N). 3. Switch off all accessories. 4. Press the brake pedal and start your
vehicle.
5. Run the engine until it reaches normal
operating temperature. While the engine is warming up, complete the following: Reset the clock. See Audio System (page 291). Reset the power windows bounce-back feature. See Windows and Mirrors (page 70). Reset the radio station presets. See Audio System (page 291).
6. Allow the engine to idle for at least one
minute.
7. Drive the vehicle at least 10 mi (16 km) to completely relearn the idle trim and fuel trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel
trim strategy.
Note: For flexible fuel vehicles, if you are
operating on E85, you may experience poor
starts or an inability to start the engine and
driveability problems until the fuel trim and
ethanol content have been relearned.
Make sure that you dispose of old batteries
in an environmentally friendly way. Seek
advice from your local authority about
recycling old batteries.
If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
battery cables to maintain battery charge
for quick starting.
Battery Management System (If
Equipped)
The battery management system monitors
battery conditions and takes actions to
extend battery life. If excessive battery
drain is detected, the system temporarily
disables some electrical systems to
protect the battery.
Systems included are:
• Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
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A message may appear in the information displays to alert you that battery protection actions are active. These messages are only for notification that an action is taking place, and not intended to indicate an electrical problem or that the battery requires replacement. After battery replacement, or in some cases after charging the battery with an external charger, the battery management system requires eight hours of vehicle sleep time to relearn the battery state of charge. During this time your vehicle must remain fully locked with the ignition switched off. Note: Prior to relearning the battery state of charge, the battery management system may temporarily disable some electrical systems. Electrical Accessory Installation To make sure the battery management system works correctly, do not connect an electrical device ground connection directly to the battery negative post. This can cause inaccurate measurements of the battery condition and potential incorrect system operation. Note: If you add electrical accessories or components to the vehicle, it may adversely affect battery performance and durability. This may also affect the performance of other electrical systems in the vehicle. CHECKING THE WIPER BLADES
Run the tip of your fingers over the edge of the blade to check for roughness. Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth. CHANGING THE WIPER BLADES 1. Pull the wiper blade and arm away from the glass and press the locking buttons together.
2. Rotate and remove the wiper blade. 3. Attach the new blade to the arm and
snap it into place.
Replace wiper blades at least once per year for optimum performance. Poor wiper quality can be improved by cleaning the wiper blades and the windshield. See Cleaning the Windows and Wiper Blades (page 232). ADJUSTING THE HEADLAMPS Vertical Aim Adjustment The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been in an accident, have the alignment of your headlamps checked by an authorized dealer.
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Headlamp Aiming Target
4. There is a distinct cut-off (change from light to dark) in the left portion of the beam pattern. Position the top edge of this cut-off 3 inches (7.5 centimeters) below the horizontal reference line.
8 feet (2.4 meters) Center height of lamp to ground 25 feet (7.6 meters) Horizontal reference line
Vertical Aim Adjustment 1. Park the vehicle directly in front of a
wall or screen on a level surface, approximately 25 feet (7.6 meters) away.
2. Measure the height from the center of
your headlamp (indicated by a 3.0
millimeter circle on the lens) to the
ground and mark an 8 foot (2.4 meter)
horizontal reference line on the vertical
wall or screen at this height (a piece of
masking tape works well).
Note: To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. 3. Turn on the low beam headlamps to
illuminate the wall or screen and open the hood. Cover one of the headlamps so no light hits the wall.
5. Locate the vertical adjuster on each
headlamp. Use a Phillips #2
screwdriver to turn the adjuster either
clockwise or counterclockwise to
adjust the vertical aim of the
headlamp.
6. Repeat Steps 3 through 7 to adjust the
other headlamp.
7. Close the hood and turn off the lamps. Horizontal Aim Adjustment The horizontal aim does not require any adjustment for this vehicle. If a fault occurs, have the system checked by an authorized dealer.
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CHANGING A BULB Lamp Assembly Condensation Exterior lamps have vents to accommodate normal changes in pressure. Condensation can be a natural occurrence of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur in cold temperatures. When normal condensation occurs, a thin film of mist can form on the interior of the lens. The mist eventually clears and exits through the vents during normal operation. Clearing time may take as long as 48 hours under dry weather conditions. Examples of acceptable condensation are: Thin mist without streaks, drip marks • or droplets. Fine mist that covers less than 50% of the lens.
•
Examples of unacceptable moisture are: • Water puddle inside the lamp. •
Large water droplets, drip marks or streaks on the interior of the lens.
If any of the above conditions of unacceptable moisture are present, contact an authorized. Replacing HID Headlamp Bulbs Your vehicle has high intensity discharge lamps. These lamps operate at a high voltage. Contact an authorized dealer. Accessing the Direction Indicator and Fog Lamp Bulbs 1. Rotate the steering wheel to the opposite side of the bulb needing replacement.
2. Remove the three wheel liner
fasteners.
3. Locate the most outside fastener
attaching the front fascia to the wheel liner and remove it.
4. Pull the wheel liner back toward the
tire to gain access to the bulbs.
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Replacing the Direction Indicator Bulbs
1. Remove the bulb holder from the lamp
assembly by turning it counterclockwise.
2. Disconnect the electrical connector. 3. Remove the bulb from the bulb holder
by pulling it straight out.
Replacing Fog Lamp Bulbs (If Equipped) 1. Make sure the lighting control is in the
off position.
2. Disconnect the electrical connector
from the bulb by pulling it straight off.
Replacing LED Fog Lamp Bulbs (If Equipped) These lamps have LED bulbs. Contact an authorized dealer. Replacing Reverse Lamp Bulbs 1. Make sure the lighting control is in the
off position.
2. Locate the reverse lamp bulb under the rear bumper of your vehicle. To access the bulb, reach behind the bumper.
3. Disconnect the electrical sensor from
the bulb by pulling it straight off.
4. Rotate the bulb counterclockwise and
remove it from the reverse lamp assembly.
Replacing rear, Brake, High-Mount Brake, Rear Direction Indicator and License Plate Lamp Bulbs These lamps have LED bulbs. Contact an authorized dealer.
3. Rotate the bulb counterclockwise and remove from the fog lamp assembly. Install the bulb in reverse order.
4.
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BULB SPECIFICATION CHART Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized "D.O.T." for North America and an "E" for Europe to
make sure lamp performance, light brightness and pattern and safe visibility. The correct bulbs do not damage the lamp assembly or void the lamp assembly warranty and provide quality bulb illumination time.
Function
Headlamps - high intensity discharge (HID)* Front park and Direction indicators Sidemarker Fog lamp
Trade name
D3S
7444NA (amber) WY5W (amber)
LED
H11
LED
Rear lamp, brake lamp and direction indicator lamp* High-mount brake lamp* Backup lamp License plate lamp* LED Dome and Map lamp W5W Glove box and Cargo lamp W5W To replace all instrument panel lights, contact an authorized dealer * Contact an authorized dealer to replace the bulb.
LED
3156 or 3157
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5.
Install a new air filter element. Be careful not to crimp the filter element edges between the air filter housing and cover. This could cause filter damage and allow unfiltered air to enter the engine if it is not properly seated.
6. Replace the air filter housing cover. 7. Engage the clamps to secure the air
filter housing cover to the air filter housing.
CHANGING THE ENGINE AIR FILTER
WARNING
To reduce the risk of vehicle damage and personal burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
Note: Failure to use the correct air filter element may result in severe engine damage. Your warranty may not cover these damages. Use only the air filter element listed when changing the air filter element. See Motorcraft Parts (page 273). Change the air filter element at the proper intervals. See Scheduled Maintenance