2012 Ford Mustang Owners Manual

than 5 seconds; brakes applied; no throttle Button pressed again after deactivation

AdvanceTrac威 Features

Mode

—

icon status

On during

bulb check

Traction control off

Sport mode (if

equipped)

On

On

ESC

TCS

Enabled

Enabled

Enabled

Disabled

Enabled

Enabled

AdvanceTrac威

Disabled

AdvanceTrac威 fully enabled

On

Disabled

Disabled

Off

Enabled

Enabled

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AdvanceTrac威 Sport Mode (if equipped) The AdvanceTrac威 system provides an available sport mode on some models. This can be selected utilizing the stability off button as shown in the table above. Sport mode is not intended for use on public roadways as this mode provides less AdvanceTrac威 system intervention than when the default ESC and traction control systems are on. Sport mode will allow more spirited driving while the AdvanceTrac威 system is still enabled.

STEERING Your vehicle is equipped with an electric power-assisted steering (EPAS) system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Under extreme usage conditions, the steering effort may increase. This occurs to prevent overheating and permanent damage to your steering system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. Typical steering and driving maneuvers will allow the system to cool and steering assist will return to normal. If the steering wanders or pulls, check for: • an improperly inflated tire. • uneven tire wear. • loose or worn suspension components. • loose or worn steering components. • improper steering alignment. A high crown in the road or high crosswinds may also make the steering seem to wander/pull.

Selectable steering You can select the desired steering feel through the message center. The settings are: • Standard: Default factory setting. • Sport: Slightly higher effort required for steering with more road force • Comfort: Slightly less effort required for steering with less road force

felt through the steering wheel.

felt through the steering wheel.

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After selecting the desired setting, you may feel a soft feedback bump in the steering wheel when the changeover occurs. Note: If the battery is disconnected or removed, the steering setting will default to standard. Refer to Message center in the Instrument Cluster chapter.

AXLE INFORMATION

Traction-Lok™ axle (if equipped) This axle provides added traction on slippery surfaces, particularly when one wheel is on a poor traction surface. Under normal conditions, the Traction-Lok™ axle functions like a standard rear axle. Extended use of other than the manufacturer’s specified size tires on a Traction-Lok™ rear axle could result in a permanent reduction in effectiveness. This loss of effectiveness does not affect normal driving and should not be noticeable to the driver.

Axle with Torsen™ differential (if equipped) This axle provides added traction on slippery surfaces, particularly when one wheel is on a poor traction surface. Under normal conditions, the axle equipped with a Torsen™ differential functions like a standard rear axle. Extended use of other than the manufacturer’s specified size tires on a rear axle equipped with a Torsen™ differential could result in a permanent reduction in effectiveness. This loss of effectiveness does not affect normal driving and should not be noticeable to the driver.

BRAKE-SHIFT INTERLOCK This vehicle is equipped with a brake-shift interlock feature that prevents the gearshift lever from being moved from P (Park) when the ignition is in the on position unless the brake pedal is pressed.

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If you cannot move the gearshift lever out of P (Park) with ignition in the on position and the brake pedal pressed: 1. Apply the parking brake. 2. Using a flat head screwdriver or similar tool, remove the cap. 3. Locate the access hole at the front of the area under the cover. 4. Insert the screwdriver or similar tool into the hole and press and hold the lever forward while pulling the gearshift lever out of the P (Park) position and into the N (Neutral) position. 5. Reinstall the cap. 6. Start the vehicle.

If it is necessary to use the above procedure to move the gearshift lever, it is possible that a fuse has blown or the vehicle’s brake lamps are not operating properly. Refer to Fuses and relays in the Roadside Emergencies chapter.

WARNING: Do not drive your vehicle until you verify that the brakelamps are working.

WARNING: When doing this procedure, you will be taking the vehicle out of park which means the vehicle can roll freely. To avoid unwanted vehicle movement, always fully set the parking brake prior to doing this procedure. Use wheel chocks if appropriate.

WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be

working properly. Contact your authorized dealer as soon as possible to have the system serviced immediately.

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AUTOMATIC TRANSMISSION (IF EQUIPPED)

Driving with a 6-speed automatic transmission Your vehicle has been designed to improve fuel economy by reducing fuel usage while coasting or decelerating. When you take your foot off the accelerator pedal and the vehicle begins to slow down the torque converter clutch locks up and aggressively shuts off fuel flow to the engine while decelerating. This fuel economy benefit may be perceived as a light to medium braking sensation when removing your foot from the accelerator pedal. This vehicle is equipped with an adaptive transmission shift strategy. The adaptive transmission shift strategy offers the optimal transmission operation and shift quality. When the engine is turned off, the shift data which includes the adaptive information will be stored automatically in the powertrain control module (PCM). If the battery is disconnected for any reason, the stored information from the last time the key was turned to off will be read. This way, no information will be lost with any battery removal or battery disconnect. P (Park) This position locks the transmission and prevents the rear wheels from turning. To put your vehicle in gear: 1. Start the engine. 2. Press the brake pedal. 3. Move the gearshift lever into the desired gear. To put your vehicle in P (Park): 1. Come to a complete stop. 2. Move the gearshift lever and securely latch it in P (Park).

WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the off

position and remove the key whenever you leave your vehicle.

R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse).

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N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position. D (Drive) standard mode The normal driving position for the best fuel economy. Transmission operates in gears one through six. D (Drive) with grade assist Press the transmission control switch on the side of the shift handle to activate grade assist. • This position allows for gears 1–5

and provides increased engine braking.

• Grade assist lamp is illuminated. • Use with driving conditions such as hilly terrain, heavy loads, trailer towing and when engine braking is required.

• To return to standard mode, press the transmission control switch. • Standard mode is automatically returned each time the key is turned

The grade assist lamp will not be illuminated.

off.

3 (Third) Transmission operates in third gear only. • Used for improved traction on slippery roads. • To return to D (Drive), move the transmission shift lever into the D

(Drive) position.

2 (Second) Transmission operates in second gear only. • Use to start-up on slippery roads. 222

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• To return to D (Drive) standard mode or 3 (Third), move the • Selecting 2 (Second) at higher speeds will cause the transmission to

transmission shift lever into the D (Drive) or 3 (Third) position.

downshift to second gear at the appropriate vehicle speed.

1 (First) This position allows for first gear only. • Provides maximum engine braking. • Will not downshift into first gear at high speeds; will cause the

transmission to downshift to a lower gear, then allows for first gear when the vehicle reaches slower speeds.

Forced downshifts • Allowed in D (Drive). • Press the accelerator to the floor. • Allows transmission to select an appropriate gear. If your vehicle gets stuck in mud or snow Note: Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Note: Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat. If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear.

MANUAL TRANSMISSION OPERATION (IF EQUIPPED)

Using the clutch Manual transmission vehicles have a starter interlock that prevents cranking the engine unless the clutch pedal is fully pressed.

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To start the vehicle: 1. Make sure the parking brake is fully set. 2. Press the clutch pedal to the floor, then put the gearshift lever in the neutral position. 3. Start the engine. 4. Press the brake pedal and move the gearshift lever to the desired gear; 1 (First) or R (Reverse). 5. Release the parking brake, then slowly release the clutch pedal while slowly pressing on the accelerator. During each shift, the clutch pedal must be fully pressed to the floor. Make sure the floor mat is properly positioned so it doesn’t interfere with the full extension of the clutch pedal. Failure to fully press the clutch pedal to the floor may cause increased shift efforts, prematurely wear transmission components or damage the transmission. Do not drive with your foot resting on the clutch pedal or use the clutch pedal to hold your vehicle at a standstill while waiting on a hill. These actions will severely reduce the life of the clutch and could nullify a clutch warranty claim.

Recommended shift speeds Do not downshift into 1 (First) when your vehicle is moving faster than 15 mph (24 km/h). This may damage the clutch and/or transmission. Upshift according to the following charts. For the 3.7L V6 with 2.73 axle ratio, shift according to the following chart:

Upshifts when accelerating (recommended for best fuel economy)

1 - 2
2 - 3
3 - 4
4 - 5
5 - 6

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Shift from:

15 mph (24 km/h) 25 mph (40 km/h) 40 mph (64 km/h) 45 mph (72 km/h) 50 mph (80 km/h)

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For the 3.7L V6 with 3.31 axle ratio, shift according to the following chart:

Upshifts when accelerating (recommended for best fuel economy)

Driving

1 - 2
2 - 3
3 - 4
4 - 5
5 - 6

Shift from:

13 mph (21 km/h) 26 mph (42 km/h) 37 mph (59 km/h) 43 mph (69 km/h) 59 mph (95 km/h)

For the 5.0L V8, shift according to the following chart:

Upshifts when accelerating (recommended for best fuel economy)

Shift from (When not in skip shift mode):

1 - 2
2 - 3
3 - 4
4 - 5
5 - 6

1-4
4-5
5-6

17 mph (27 km/h) 25 mph (40 km/h) 40 mph (64 km/h) 45 mph (72 km/h) 50 mph (80 km/h)

Shift from (When skip shift mode active):

17 mph (27 km/h) 25 mph (40 km/h) 40 mph (64 km/h)

Skip Shift (if equipped) (V8 engines only) This feature locks out 2 (Second) and 3 (Third) gears for improved fuel economy. If the message center displays 1–> 4 SHIFT, shift the transmission directly from 1 (First) to 4 (Fourth), otherwise you can shift normally. Refer to Message center in the Instrument Cluster chapter.

Reverse Note: The gearshift lever can only be moved to R (Reverse) by pushing the knob down before shifting to reverse. This is a lockout feature which protects the transmission from accidentally engaging R (Reverse) when intending to select 1 (First). 1. Make sure that your vehicle is at a complete stop before you shift into R (Reverse). Failure to do so may damage the transmission.

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2. Press the clutch pedal to the floor to disengage clutch. 3. Shift into R (Reverse) by pushing the gearshift knob down, then moving the lever fully to the left, then forward.

If R (Reverse) is not fully engaged, press the clutch pedal down and return the gearshift to the neutral position. Release the clutch pedal for a moment, then press it down and shift to R (Reverse) again.

Parking your vehicle 1. Apply the brake and shift into the neutral position. 2. Fully apply the parking brake, hold the clutch pedal down, then shift into 1 (First). 3. Turn the ignition off.

WARNING: Do not park your vehicle in Neutral, it may move unexpectedly and injure someone. Use 1 (First) gear and set the

parking brake fully.

REVERSE SENSING SYSTEM (IF EQUIPPED) The reverse sensing system (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when the R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.

WARNING: To help avoid personal injury, please read and understand the limitations of the reverse sensing system as contained in this section. Reverse sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at “parking speeds”. Inclement weather may also affect the function of the RSS; this may include reduced performance or a false activation.

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WARNING: To help avoid personal injury, always use caution when in R (Reverse) and when using the RSS.

WARNING: This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.

WARNING: Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal detection zone of the RSS system may create false beeps.

The RSS detects obstacles up to six feet (two meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases. When the obstacle is less than 10 inches (25.0 cm) away, the tone will sound continuously. If the RSS detects a stationary or receding object further than 10 inches (25.0 cm) from the side of the vehicle, the tone will sound for only three seconds. Once the system detects an object approaching, the tone will sound again. While receiving a warning the radio volume will be reduced to a predetermined level. After the warning goes away, the radio will return to the previous value. The RSS automatically turns on when the gearshift lever is placed in R (Reverse) and the ignition is on. A control in the message center allows the driver to disable the system, refer to Message center in the Instrument Cluster chapter for more information.

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Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.

REARVIEW CAMERA SYSTEM (IF EQUIPPED) The rearview camera system, located on the trunk, provides a video image which appears in the rearview mirror or on the navigation screen (if equipped), of the area behind the vehicle. It adds assistance to the driver while reversing or reverse parking the vehicle. To use the camera system, place the transmission in R (Reverse); an image will display in the rearview mirror or on the navigation screen (if equipped). The area displayed on the screen may vary according to the vehicle orientation and/or road condition. • (1) Rear bumper • (2) Red zone • (3) Yellow zone • (4) Green zone Always use caution while backing. Objects in the red zone are closest to your vehicle and objects in the green zone are further away. Objects are getting closer to your vehicle as they move from the green zone to the yellow or red zones. Use the side mirrors and rearview mirror to get better coverage on both sides and rear of the vehicle. Image delay if displayed through the rearview mirror: When shifting out of R (Reverse) and into any other gear, the image in the rearview mirror will remain on for a few seconds before it shuts off to assist in parking or trailer hookup. 228

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Image delay if displayed through the navigation screen: After shifting out of R (Reverse) and into any gear other than P (Park), the image in the navigation screen will remain until the vehicle speed reaches 5 mph (8 km/h), only if the rear camera delay feature is on, or until any navigation radio button is pressed. Note: The default setting for the rear camera delay is off. Press the “Settings” button found on the navigation screen to set the rear camera delay feature to on or off. Refer to the Navigation System supplement for more information. The camera lens for the camera is located on the trunk. Keep the lens clean so that the video image remains clear and undistorted. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. Note: If the camera system image is not clear or seems distorted, it may be covered with water droplets, snow, mud or any other substance. If this occurs, clean the camera lens before using the camera system.

WARNING: The camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with

the rearview mirror and the side mirrors for maximum coverage.

WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen

due to the limited coverage of the camera system.

WARNING: Backup as slow as possible since higher speeds might limit your reaction time to stop the vehicle.

WARNING: Do not use the camera system with the trunk open.

If the back end of the vehicle is hit or damaged, then check with your authorized dealer to have your rear video system checked for proper coverage and operation. Night time and dark area use At night time or in dark areas, the camera system relies on the reverse lamp lighting to produce an image. Therefore it is necessary that both reverse lamps are operating in order to get a clear image in the dark. If either of the lamps are not operating, stop using the camera system, at least in the dark, until the lamp(s) are replaced and functioning.

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the system inspected by your authorized dealer.

Servicing • If the image comes on while the vehicle is not in R (Reverse), have • If the image is not clear, then check if there is anything covering the lens such as dirt, mud, ice, snow, etc. If the image is still not clear after cleaning, have your system inspected by your authorized dealer.

BLIND SPOT MIRRORS (IF EQUIPPED) Blind spot mirrors have a convex spotter mirror built into the upper outboard corner of the outside mirrors. They are designed to assist the driver by increasing visibility along the side of the vehicle. Driving with blind spot mirrors Before a lane change, check the main mirror first, then check the blind spot mirror. If no vehicles are present in the blind spot mirror and the traffic in the adjacent lane is at a safe distance, signal that you are going to change lanes. Glance over your shoulder to verify traffic is clear, and carefully change lanes. When the approaching vehicle is at a distance, its image is small and near the inboard edge of the main mirror. As the vehicle approaches, the image becomes larger and begins to move outboard across the main mirror (1). As the vehicle approaches its image will transition from the main mirror and begin to appear in the blind spot mirror (2). As the vehicle leaves the blind spot mirror it will transition to the driver’s peripheral field of view (3).

WARNING: Objects in the blind spot mirror are closer than they appear.

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DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

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ROADSIDE ASSISTANCE

Vehicles sold in the U.S. : Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24-hours, seven days a week • for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

responsibility)

supplied with a tire inflation kit)

Roadside assistance will cover: • a flat tire change with a good spare (except vehicles that have been • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 km).

county maintained road, no recoveries.

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

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Vehicles sold in the U.S. : Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the Owner’s Guide portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles sold in Canada : Getting roadside assistance Canadian customers who require roadside assistance, call 1–800–665–2006.

Vehicles sold in Canada : Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In Canada, the card is found in the Warranty Guide in the glove box. Canadian Roadside coverage and benefits may differ from the U.S. coverage. Please refer to your Warranty Guide or visit our website at www.ford.ca for information on Canadian services and benefits. Canadian customers who need to obtain roadside information, call 1-800-665-2006 or visit our website at www.ford.ca.

HAZARD FLASHER CONTROL The hazard flasher control is located on the center console next to the gearshift lever. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Press the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.

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FUEL PUMP SHUT-OFF In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision due to this feature, you may restart your vehicle by doing the following: 1. Turn the ignition switch to the off position. 2. Turn the ignition switch to the on position. In some instances the vehicle may not restart the first time you try to restart and may take one additional attempt.

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

15

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Standard fuse amperage rating and color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

Cartridge

maxi fuses

Fuse link cartridge

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

— — — — — — — Blue

— — — — — — — Blue

Natural

Natural

Pink Green Red Yellow

—

Black

Pink Green Red Yellow Brown Black

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Passenger compartment fuse panel The fuse panel is located in the lower passenger side area behind the kick panel. Open the trim panel door and remove the fuse cover to access the fuses. To remove a fuse, use the fuse puller tool provided to the left of the fuses and relays.

The fuses are coded as follows:

Fuse/Relay Location

Fuse Amp

Rating

236

30A

15A 15A 30A

10A

Protected Circuits

Driver rear window (convertible only) Not used (spare) SYNC威 Passenger rear window (convertible only) Brake transmission shift interlock (BTSI)

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Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

10
11
12
13
14

15
16
17
18
19
20
21
22
23
24
25

26
27
28
29
30
31
32
33
34

20A 10A 10A 15A 15A 10A 7.5A 5A 10A

10A 15A 20A 20A 25A 15A 15A 15A 15A 20A 10A

10A 20A 5A 5A 5A 10A 10A 10A 5A

Turn signals, Hazard flashers Left low beam headlamp Right low beam headlamp Courtesy lamps Switch illumination Security module Power mirrors Not used (spare) Center information display, Electronic finish panel, GPS Climate control Not used (spare) Power door locks, Trunk release Not used (spare) Navigation amp Diagnostic connector Fog lamps Park lamps, License lamps High beam headlamps Horn Demand lighting (battery saver), Gauge pack, Visor vanity lamps Cluster (battery) Ignition switch feed Audio mute (start) Camera (run/start) Temperature sensor motor Restraints control module (RCM) Reverse parking aid Not used (spare) Electronic stability control

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Fuse/Relay Location

Fuse Amp

Rating

35

36
37
38
39
40
41

42
43
44
45

46

47

48

10A

5A 10A 20A 20A 20A 15A

10A 10A 10A 5A

7.5A

30A Circuit

Breaker Relay

Protected Circuits

Auxiliary body module (ABM) run/start Passive anti-theft system (PATS) Not used (spare) Not used (spare) Radio/Navigation Not used (spare) Accessory delay (windows, automatic dimming rear view mirror [including microphone and compass] and door switch III) Not used (spare) Heated seat relay coils Not used (spare) Wiper relay and module, Blower relay Passenger airbag deactivation indicator (PADI), Occupant classification sensor (OCS) Not used (spare)

Accessory delay relay (windows, automatic dimming rear view mirror [including microphone and compass] and door switch III)

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads. Do not probe the contacts for the fuses and relays in the power distribution box as damage will occur, causing improper, or loss of, electrical functionality.

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WARNING: Always disconnect the battery before servicing high current fuses.

WARNING: To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the

battery or refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

The high-current fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating 80A*

— —

30A* 20A* 40A* 40A* 40A*

Protected Circuits

Passenger compartment fuse panel Not used Not used Blower motor relay Powerpoint (body) Rear defroster Cooling fan relay Anti-lock brake system (ABS) pump

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Fuse/Relay Location

10
11
12
13

14
15

16
17
18
19
20
21
22
23

24
25
26

27

28
29
30
31
32
33
34
35

Fuse Amp

Protected Circuits

Rating 30A* 30A*

— —

20A** 25A**

—

10A**

20A** 10A** 20A* 30A* 30A* 30A* 20A* 10A**

10A** 10A** 20A**

20A**

—

30A*

—

30A* 30A* 30A* 30A* 40A*

Wipers ABS valve Not used Not used Fuel pump relay (non-Shelby) Fuel pump relay (Shelby only) Not used Intercooler pump relay (Shelby only) Heated seats Alternator sense Auxiliary body module (ABM) Starter relay Rear amplifier (Shaker 1000 radio) Powertrain relay Powerpoint (instrument panel) Powertrain control module (PCM) keep-alive power Brake on/off (BOO) power A/C compressor relay Left high intensity discharge headlamp relay Right high intensity discharge headlamp relay Not used Passenger front window Not used Passenger power seat Driver power seat Front amplifier (Shaker 500 radio) Driver front window motor Convertible top motor

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Fuse/Relay Location

36
37
38
39
40
41
42

43
44
45
46

47
48
49

50
51
52
53
54
55
56

57
58

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Fuse Amp

Protected Circuits

Rating Diode

—

15A** 5A** 15A**

G8VA relay G8VA relay

G8VA relay

— 5A** 5A**

15A** 15A** 15A**

Fuel diode Not used Fuel injectors (Shelby only) Rear defroster coil (run/start) PCM vehicle power 4 – ignition coil Fuel pump relay Intercooler pump relay (Shelby only) A/C compressor relay Not used (spare) PCM run/start PCM vehicle power 3 – general powertrain components PCM vehicle power 1
Mass air flow sensor PCM vehicle power 2 – emissions related powertrain components

Starter relay

Full ISO relay Cooling fan relay (high) Full ISO relay Blower motor relay Full ISO relay Full ISO relay Rear defroster relay Full ISO relay Front wiper relay Full ISO relay Cooling fan relay (low) High current

Fuel pump sensor (Shelby only)

relay

Full ISO relay PCM relay High current

Not used (Spare)

relay

* Cartridge Fuses ** Mini Fuses

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Auxiliary relay with heated seats (if equipped) On heated seat equipped vehicles, there is a relay box located under the driver seat containing two relays for the driver and passenger heated seats.

CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Note: The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare tire is in use. To restore the full functionality of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. Have a flat serviced by an authorized dealer in order to prevent damage to the TPMS sensors, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage.

WARNING: The use of tire sealants may damage your tire pressure monitoring system (TPMS) and should not be used.

However, if you must use a sealant, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer.

WARNING: Refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter for important

information. If the tire pressure monitor sensor becomes damaged, it will no longer function.

Dissimilar spare tire/wheel information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. 242

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tire

Safety Compliance Label

A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-wheel driving capability (if applicable) 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare

tire/wheel

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The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible. Stopping and securing the vehicle

1. Park on a level surface, set the parking brake and activate the hazard flashers. 2. Place the gearshift lever in P (Park) (automatic transmission) or R (Reverse) (manual transmission) and turn the engine off. Tire change procedure

WARNING: When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or

slipping off the jack, even if the vehicle is in P (Park) (automatic transmission) or R (Reverse) (manual transmission).

WARNING: To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in

both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

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WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured.

WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to

avoid the danger of being hit when operating the jack or changing the wheel.

Note: Passengers should not remain in the vehicle when the vehicle is being jacked. 1. Block both the front and rear of the wheel diagonally opposite the flat tire. For example, if the left front tire is flat, block the right rear wheel.

2. Remove the lug wrench, spare tire and jack.

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3. Remove the center ornament (if equipped) from the wheel. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.

4. Put the jack in the jack notch next to the tire you are changing. Turn the jack handle clockwise until the wheel is completely off the ground.

Never use the rear differential as a jacking point.

WARNING: To lessen the risk of personal injury, do

not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

5. Remove the lug nuts with the lug wrench.

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6. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. If you are using the temporary tire, the lug nut washers will not appear to be flush with the rim. This is normal only when using the temporary spare tire. 7. Lower the wheel by turning the jack handle counterclockwise. 8. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification. 9. Put flat tire, wheel ornament (if equipped), jack and lug wrench away. Make sure the jack is fastened so it does not rattle when you drive. 10. Unblock the wheel.

TEMPORARY MOBILITY KIT (IF EQUIPPED) Your vehicle may be equipped with a temporary mobility kit (located in the spare tire well in the trunk). The temporary mobility kit consists of an air compressor to reinflate the tire and a sealing compound in a canister that will effectively seal most punctures caused by nails or similar objects. This kit will provide a temporary seal allowing you to drive your vehicle up to 120 miles (200 km) at a maximum speed of 50 mph (80 km/h). Note: The temporary mobility kit sealant compound in the canister is to be used for one tire only. See your Ford authorized dealer for additional replacement sealant canisters.

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1. Air compressor (inside) 2. Diverter knob 3. On/Off button 4. Air pressure gauge 5. Sealant bottle/canister 6. Sealant filling clear tube 7. Sealant tube — tire valve connector 8. Yellow cap tool 9. Air compressor hose 10. Air hose — tire valve connector 11. Accessory power plug 12. Casing/housing

12

11

10

General information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

Do not attempt to repair punctures larger than 1⁄4 inch (6.4 mm) or damage to the tire’s sidewall. The tire may not completely seal. Note: Do not use the temporary mobility kit if a tire has become severely damaged by driving the vehicle with a tire that has insufficient air pressure. Only punctured areas located within the tire tread can be sealed with the temporary mobility kit. Loss of air pressure may adversely affect tire performance. For this reason: • Do not drive the vehicle above 50 mph (80 km/h). • Do not drive further than 120 miles (200 km). Drive only to the

closest Ford Motor Company authorized dealer or tire repair shop to have your tire inspected.

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• Drive carefully and avoid abrupt steering maneuvers. • Periodically monitor tire inflation pressure in the affected tire; if the • Read the information in the Tips for use of the temporary mobility kit section to ensure safe operation of the temporary mobility kit and your vehicle.

tire is losing pressure, have the vehicle towed.

Tips for use of the temporary mobility kit Read the following list of tips to ensure safe operation of the temporary mobility kit: • Before operating the temporary mobility kit, make sure your vehicle is safely off the road and away from moving traffic. Turn on the hazard lights.

• Always set the parking brake to ensure the vehicle doesn’t move • Do not remove any foreign objects, such as nails or screws, from the • When using the temporary mobility kit, leave the engine running

unexpectedly.

tire.

operating.

(only if the vehicle is outdoors or in a well-ventilated area) so the compressor doesn’t drain the vehicle’s battery. • Do not allow the compressor to operate continuously for more than 15 minutes; this will help prevent the compressor from overheating. • Never leave the temporary mobility kit unattended when it is • Sealant compound contains latex. Make sure that you use the non-latex gloves provided to avoid an allergic reaction. • Keep the temporary mobility kit away from children. • Only use the temporary mobility kit when the ambient temperature is • Only use the sealing compound before the use by date. The use by date is on the lower right hand corner of the label located on the sealant canister (bottle). Check the use by date regularly and replace the canister after four years.

between -22°F (–30°C) and 158°F (70°C).

• Do not store the temporary mobility kit unsecured inside the

passenger compartment of the vehicle as it may cause injury during a sudden stop or collision. Always store the kit in its original location. • After sealant use, the TPMS sensor and valve stem on the wheel must

be replaced by an authorized Ford dealer.

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Roadside Emergencies • When inflating a tire or other objects, use the black air hose only. Do not use the transparent hose which is designed for sealant application only.

• Operating the temporary mobility kit could cause an electrical

disturbance in radio, CD, and DVD player operation (if equipped). .

What to do when a Tire Is Punctured A tire puncture within the tire’s tread area can be repaired in two stages with the temporary mobility kit: • In the first stage, the tire will be reinflated with a sealing compound and air. After the tire has been reinflated, you will need to drive the vehicle a short distance (approximately 4 miles [6 km]) to distribute the sealant in the tire.

• In the second stage, you will need to check the tire pressure and

adjust, if necessary, to the vehicle’s tire inflation pressure.

First stage: Reinflating the tire with sealing compound and air Preparation Park the vehicle in a safe, level and secure area, away from moving traffic. Turn the hazard lights on. Apply the parking brake and turn the engine off. Inspect the flat tire for visible damage. Sealant compound contains latex. To avoid any allergic reactions, use the non-latex gloves located in the accessory box on the underside of the temporary mobility kit housing. Do not remove any foreign object that has pierced the tire. If a puncture is located in the tire sidewall, stop and call roadside assistance. 1. Remove the valve cap from the tire valve. 2. Unwrap the clear tube from the compressor housing. 3. Remove the tube cap and fasten the metal connector of the tube to the tire valve, turning clockwise. Make sure the connection is tightly fastened.

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4. Plug the power cable into the 12V power point in the vehicle.

5. Remove the warning sticker found on the canister and place it on the top of the instrument panel or the center of the dash. 6. Start the engine (only if the vehicle is outdoors or in a well-ventilated area). 7. Turn dial (1) counterclockwise to the sealant position. Turn on the kit by pressing the on/off button (2).

(2)

(1)

251

8. Inflate the tire to the pressure listed on the tire label located on the driver’s door or the door jamb area.

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Note: When the sealing compound is first added into the tire, the air pressure gauge reading on the compressor unit may indicate a higher value; this is normal and should be no reason for concern. The pressure will drop after about 30 seconds of operation. The tire pressure has to be checked with the compressor in the OFF position to get the correct tire pressure reading.

WARNING: Do not stand directly over the temporary mobility kit while inflating the tire. If you notice any unusual bulges or

deformations in the tire’s sidewall during inflation, stop and call roadside assistance.

WARNING: If the tire doesn’t inflate to the recommended tire pressure within 15 minutes, stop and call roadside assistance.

9. When the recommended tire pressure is reached, turn off the kit by pressing the on/off button; disconnect the kit from the tire valve and the power point. Re-install the valve cap on the tire valve, place the tube cap on the metal connector, and return the kit to the stowage area. 10. Immediately and cautiously, drive the vehicle 4 miles (6 km) to distribute the sealant evenly inside the tire. Do not exceed 50 mph (80 km/h).

Note: If you experience any unusual vibration, ride disturbance or noise while driving, reduce your speed until you can safely pull off to the side of the road to call for roadside assistance. Do not proceed to the second stage of this operation.

11. After 4 miles (6 km), stop and check the tire pressure. See Second stage: Checking tire pressure.

Second stage: Checking tire pressure Check the air pressure of your tires as follows: 1. Remove the valve cap from the tire valve. 2. Unhook the black hose from the side of the compressor and fasten firmly on the valve stem by turning clockwise.

WARNING: If you are proceeding from the First stage: Reinflating the tire with sealing compound and air section and have injected sealant in the tire and the pressure is below 20 psi (1.4 bar), stop and call roadside assistance. If tire pressure is above 20 psi (1.4 bar), continue to the next step.

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3. Turn the dial clockwise to the air position. Turn on the kit by pressing the on/off button. 4. Adjust the tire to the recommended inflation pressure from the tire label located on the driver’s door or door jamb area. Note: The tire pressure has to be checked with the compressor in the OFF position to get the correct tire pressure reading. 5. Turn the compressor off by pressing the on/off button. 6. Unplug the hoses, re-install the valve cap on the tire and return the kit to the stowage area.

WARNING: The power plug may get hot after use and should be handled carefully while unplugging.

What to do after the tire has been sealed After using the temporary mobility kit to seal your tire, you will need to replace the sealant canister and clear tube (hose). Sealing compound and spare parts can be obtained and replaced at an authorized Ford Motor Company dealership or tire dealer. Empty sealant bottles may be disposed of at home; however, liquid residue from the sealing compound should be disposed by your local Ford Motor Company dealership or tire dealer, or in accordance with local waste disposal regulations. Note: After the sealing compound has been used, the maximum vehicle speed is 50 mph (80 km/h) and the maximum driving distance is 120 miles (200 km). The sealed tire should be inspected immediately. Note: After sealant use, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer. You can check the tire pressure any time within the 120 miles (200 km) by performing the procedure from Second stage: Checking tire pressure listed previously.

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Removal of the sealant canister from the temporary mobility kit 1. Unwrap the clear tube from the compressor housing.

2. Press the button located on the temporary mobility kit compressor housing below the canister while pulling up on the sealant canister.

Installation of the sealant canister to the temporary mobility kit 1. Align the sealant canister with the temporary mobility kit housing.

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2. Once aligned, seat the sealant canister by lightly pushing down until you hear an audible click.

3. Wrap the clear tube around the compressor housing.

Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your Ford Motor Company authorized dealer for assistance. Be sure to check the sealant compound’s “use by” date regularly. The “use by” date is on the lower right hand corner of the label located on the sealant canister (bottle). The sealant canister should be replaced after four years.

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WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque within 100 miles (160 km) after any wheel disturbance (rotation, flat tire, wheel removal, etc.).

Lug nut socket size/Bolt size

Wheel lug nut torque*

N•m 135

ft-lb 100

1⁄2 x 20
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.

WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting

surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.

Note: Inspect the wheel pilot hole (1) and mounting surface prior to installation. Remove any visible corrosion or loose particles.

RUNNING OUT OF FUEL If you have run out of fuel and need to refill the vehicle with a portable fuel container, see Running out of fuel in the Maintenance and Specifications chapter for proper fuel filling method using a portable fuel container and the included fuel filler funnel. Do not insert the nozzle of portable fuel containers or any type of aftermarket funnels into the Easy Fuel威 “no cap” fuel system as it can be damaged. You must use the included funnel in such circumstances.

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WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuel威 system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury.

JUMP STARTING

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could

result in injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.

Preparing your vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

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Connecting the jumper cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system.

–

–

Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points.

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

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Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the jumper cables Remove the jumper cables in the reverse order that they were connected. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 1. Remove the jumper cable from the ground metal surface. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle’s battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery.

D1

–

–

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If your vehicle is to be towed from the front using wheel lift equipment, it is recommended that the rear wheels (drive wheels) be placed on a dolly to prevent damage to the transmission. If your vehicle is to be towed from the rear using wheel lift equipment, it is recommended that the front wheels be placed on a dolly to prevent damage to the front fascia.

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If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward so that it is being towed in a forward • Place the transmission in N (Neutral). Refer to Brake-shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral).

direction.

• Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).

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GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft威 parts, or remanufactured or other parts that are authorized by Ford.

Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at fordowner.com These are some of the items that can be found online: • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories • Service specials and promotions. 262

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In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.