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without incurring obligations.
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What Kind of Cases Does the Board Review?
The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by either a dealer or Ford Motor Company, except those involving:
a non-Ford product
a non-Ford dealership
a vehicle sales transaction
request for reimbursement of consequential expenses. Expenses incidental to the warranty complaint being reviewed are eligible for consideration.
items not covered by the new vehicle limited warranty
alleged liability claims
q property damage where the damage is
significant when compared to the economic loss alleged under the warranty dispute
cases currently in litigation
vehicles not used primarily for family, personal, or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)
Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochures for California and Wisconsin purchasers/lessees.
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How does the Board Work? The Board consists of:
three consumer representatives a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. What the Board Needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: q The file number assigned to your application q The toll-free phone number of the DSB’s
independent administrator
Your dealership and a Ford Motor Company representative are asked to submit statements at this time. To review your case properly, the Board needs the following information:
legible copies of all documents and maintenance or repair orders relevant to the case the year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license the date of repair(s) and mileage at the time of occurrence(s) the current mileage
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the name of the dealer who sold or serviced the vehicle a brief description of your unresolved concern a brief summary of the action taken with the dealer and Ford Motor Company the names (if known) of all the people you contacted at the dealership a description of the action you expect to resolve your concern
Should your case NOT qualify for review, a letter of explanation will be mailed to you. Oral presentations If the involved vehicle is within 36 months and 36,000 miles of the warranty start date, you have the right to make an oral presentation before the Board. Indicate your choice to do so on the application. Oral presentations may also be requested by the Board. Making a decision Board members will review all available information related to the complaint, including oral presentations, if necessary. They then arrive at a fair and impartial decision, decided by a simple majority vote. Because the Board usually meets only once a month, some cases may take longer than 30 days to be reviewed. The Board makes every effort to resolve each case within 40 days of receiving the consumer application form. After a case is reviewed, the Board mails you a decision letter. The Board also provides a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on the dealer and Ford, but not on consumers who may
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elect to pursue other remedies available to them under state and federal law. Decisions of the Board may be presented as evidence by any party in subsequent legal proceedings that may be initiated, where allowed by law. To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write to the Board at the following address:
Dispute Settlement Board PO Box 5120
Southfield, MI 48086-5120Ford of Canada does not have a Dispute Settlement Board. If you have a problem that cannot be resolved by an agreement among you, Ford of Canada, and the Ford dealer, contact the Canadian Motor Vehicle Arbitration Plan (CAMVAP). In many areas of Canada, CAMVAP will help resolve the problem and, if necessary, will arrange for the matter to be arbitrated.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline. Getting Help Outside the U.S. and Canada Before you export your vehicle to a foreign country, contact the appropriate foreign embassy or consulate to make sure local regulations do not prevent you from registering your vehicle. Officials at the embassy can also help you decide whether you should import your vehicle to that country.
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Officials at the embassy or consulate can tell you where to get unleaded fuel. If you cannot get unleaded fuel or can get only fuel with an anti-knock index that is lower than your vehicle needs, contact a district or owner relations office before you leave the U.S. or Canada.
Use of leaded fuel in your vehicle without a proper conversion may damage the effectiveness of your emissions control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage that is caused by use of improper fuel.
You may also have difficulty importing your vehicle back into the U.S. if you use leaded fuel.
If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write to:
If you are in other foreign countries, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you to the appropriate Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your Vehicle Identification Number and new address with Ford Motor Company Export Operations.
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Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited
If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.
Mediation/Arbitration Program (Canada only)
In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.
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In the CAMVAP program, impartial third-party Arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial Arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair and final as the arbitrator’s award is binding on both you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except Quebec. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.
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Accessories
Ford Accessories for Your Vehicle A wide selection of accessories is available through your local authorized dealer. These fine accessories have been engineered specifically to fulfill your automotive needs. They are custom designed to complement the style and aerodynamic appearance of your Ford-built vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. That is why Ford brand accessories are warranted for up to 12 months or 12,000 miles (20,000 km), whichever comes first. See your dealer for complete warranty information and accessory availability.
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Safety, Comfort, and Convenience
twenty-six pica chart:0020764-G
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NOTE: When adding accessories, equipment,
passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR, GAWR as shown on the Safety Compliance Certification Label). Consult your dealer for specific weight information.
NOTE: The Federal Communications
Commission (FCC) or the Canadian Radio Telecommunications Commission (CRTC) regulates the use of mobile communications systems — such as two-way radios, telephones, and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified technician.
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NOTE: Mobile communications systems may
harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. For example, when operated, such systems may cause the engine to stumble or stall. In addition, such systems may themselves be damaged or their operation affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters whose power output is 5 watts or less will not ordinarily affect your vehicle’s operation.)
NOTE: Because we have no control over the
installation, design, or manufacture of such systems, Ford cannot assume responsibility for any adverse effects or damage that may result if you use this equipment.
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Warning label locations
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File:ltixf.ex Update:Tue May 28 08:56:20 1996
Index
ABS warning light
(see Anti-lock brake system) .
Accessory position on the ignition . Accessory power source, power
Additives, engine oil Air bag supplemental restraint system,
and child safety seats .
point outlet
Air cleaner filter location . specifications .
Alarm, activating remote personal Alcohol, in fuel . Antenna, radio (see Electronic
sound system) .
description . see also Brake . warning light. warninig light
Antifreeze (see Engine coolant) . Anti-lock brake system (ABS)
Appeals (see Dispute settlement board) . Assistance (see Customer assistance) Audio system (see Electronic
Autolamp system (see Headlamps) . Automatic transmission
sound system) .
driving an automatic overdrive . fluid, adding . fluid, checking . fluid, refill capacities . fluid, specification .
16
67–6866
264122
261
317
90
29727
274145
145
16
15
338
33527
63151, 155
284
283
318
324Index 367
File:ltixf.ex Update:Tue May 28 08:56:20 1996
Axle
lubricant specifications. refill capacities . traction lok .
Backing up . Basic vehicle warranty . Battery .
acid, treating emergencies . battery saver . charging system warning light . disconnecting . how to service . jumping a disabled battery. maintenance-free . proper disposal, recycling . replacement, specifications . servicing . voltage gauge. when storing your vehicle . adjustment . anti-lock . anti-lock brake system (ABS) applying the brakes . brake warning light . fluid, checking and adding.
bulb replacement . high-mount brakelamp .
brake warning light . checking and adding . description . specifications .
warning light.
Brakelamp .
Brakes .
Brake fluid .
368 Index
324
318
220154
285
250, 286–287
. 93
. 18
253
285
249
285
286
317
285
. 18
332
268
. 15
268
268
269, 324
310
310
310
145
145
145. 16
148
. 15
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Brakes (continued)
fluid, refill capacities . fluid, specifications . front disc . if brakes do not grip well . master cylinder . new brake linings. noise . parking . power braking . rear anti-lock . servicing . stopping distances . when storing your vehicle .
halogen . headlamps . high-mount brakelamp .
Brake-shift interlock . Break-in period . Brights (high beams) Bulbs, replacing .
Canada, customer assistance . Canada, warranty information . Capacities for refilling fluids . Carbon monoxide in exhaust . Car seats for children
(see Child safety seats)
Cassette tape player (see Electronic
sound system) . Catalytic converter CD player (see Electronic sound system) Chains, tires . Changing a tire . Charging system gauge . Charging system warning light .
