2016 Ford Explorer Owners Manual

Trailer Lamps

WARNING

Never connect any trailer lamp wiring to the vehicle's tail lamp wiring; this may damage the electrical system resulting in fire. Contact your authorized dealer as soon as possible for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required.

Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working. Before Towing a Trailer Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles. When Towing a Trailer • Do not drive faster than 70 mph (113

km/h) during the first 500 miles (800
kilometers).

• Do not make full-throttle starts. • Check your hitch, electrical connections

and trailer wheel lug nuts thoroughly after you have traveled 50 miles (80
kilometers).

• When stopped in congested or heavy traffic during hot weather, place the gearshift in position P to aid engine and transmission cooling and to help A/C performance. Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades.

•

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Towing

•

•

Shift to a lower gear when driving down a long or steep hill. Do not apply the brakes continuously, as they may overheat and become less effective. If your transmission is equipped with a Grade Assist or Tow/Haul feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling.

• Allow more distance for stopping with a trailer attached. Anticipate stops and brake gradually.

• Avoid parking on a grade. However, if

you must park on a grade:

1. Turn the steering wheel to point your

vehicle tires away from traffic flow.

2. Set your vehicle parking brake. 3. Place the automatic transmission in

position P.

4. Place wheel chocks in front and back

of the trailer wheels. (Chocks not included with vehicle.)

Launching or Retrieving a Boat or Personal Watercraft (PWC) Note: Disconnect the wiring to the trailer before backing the trailer into the water. Note: Reconnect the wiring to the trailer after removing the trailer from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of the rear bumper.

• Do not allow waves to break higher

than 6 inches (15 centimeters) above the bottom edge of the rear bumper.

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Exceeding these limits may allow water to enter vehicle components: • Causing internal damage to the

components.

• Affecting driveability, emissions, and

reliability.

Replace the rear axle lubricant anytime the rear axle has been submerged in water. Water may have contaminated the rear axle lubricant, which is not normally checked or changed unless a leak is suspected or other axle repair is required. TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.

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E143886Towing

TOWING THE VEHICLE ON FOUR WHEELS - 2.3L ECOBOOST™ Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: •

Your vehicle is facing forward for towing in a forward direction.

• Place the transmission in position N. If you cannot move the transmission into N, you may need to override it. See Transmission (page 180).

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 mi (80 km).

WARNING

If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being

towed. Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 129). Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission.

We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. It is acceptable to have your front-wheel drive vehicle towed from the front if using proper wheel lift equipment to raise the front wheels off the ground. When towing in this manner, the rear wheels can remain on the ground. Front-wheel drive vehicles must have the front wheels placed on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission. Towing a four-wheel drive vehicle requires that all wheels be off the ground, such as using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission, four-wheel drive system and vehicle.

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Towing

Front-wheel drive vehicles CANNOT be flat-towed (all wheels on the ground) as vehicle or transmission damage may occur. You must place the front wheels on a two-wheel tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider. Four-wheel drive vehicles CANNOT be flat-towed (all wheels on the ground), as vehicle or transmission damage may occur. It is recommended to tow your vehicle with all four (4) wheels off the ground such as when using a car-hauling trailer. Otherwise, you cannot recreational tow your vehicle. TOWING THE VEHICLE ON FOUR WHEELS - 3.5L DURATEC/3.5L ECOBOOST™ Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies or vehicle transport trailer), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: •

Your vehicle is facing forward for towing in a forward direction.

• Place the transmission in neutral (N). If you cannot move the transmission into neutral (N), you may need to override it. See Transmission (page 180).

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 mi (80 km).

WARNING

If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being

towed.

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Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 129). Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. You can tow your 3.5L EcoBoost or 3.7L Duratec (6F50 or 6F55 transmission) equipped vehicle with all four wheels on the ground. If you tow your vehicle with all four wheels on the ground: • • Release the parking brake. Vehicles with Keyless Start 1. Start the vehicle by pressing the brake

Tow only in the forward direction.

pedal, and then pressing the keyless start button until the vehicle starts. 2. Press the brake pedal and shift the

gearshift into neutral (N).

3. Turn the vehicle off by pressing the

keyless start button once.

4. Disconnect the negative (black) cable

from the battery. You need the door key to lock and unlock doors when the battery cable is disconnected. See Changing the 12V Battery (page 289). Note: The anti-theft system does not work until you reconnect the battery cable. Start the engine within 15 minutes of reconnecting the battery cable. Vehicles with an Ignition Key 1. Start the vehicle by pressing the brake pedal, and then turning the ignition key until the vehicle starts.

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Towing

Four-wheel Drive Vehicles Alternatively, you can tow your four-wheel drive vehicle with all four wheels off the ground using a vehicle transport trailer. Do not tow your four-wheel drive vehicle with the front wheels off the ground (by using a tow dolly) and the rear wheels on the ground. This causes damage to your four-wheel drive system. If you are using a vehicle transport trailer, follow the instruction specified by the equipment provider.

2. Press the brake pedal and shift the

transmission into neutral (N).

3. Turn off your vehicle by turning the

ignition key past the accessory position. The key position is between the accessory and off positions. See Ignition Switch (page 165).

4. Disconnect the negative (black) cable from the battery. See Changing the 12V Battery (page 289).

Note: The anti-theft system does not work until you reconnect the battery cable. Start the engine within 15 minutes of reconnecting the battery cable. All Vehicles • Do not exceed 65 mph (105 km/h). •

Start the engine and allow it to run for five minutes at the beginning of each day and every six hours thereafter. With the engine running and your foot on the brake, shift into drive (D) and then into reverse (R) before shifting back into neutral (N).

Front-wheel Drive Vehicles Alternatively, you can tow your front-wheel drive vehicle with the front wheels off the ground by using a tow dolly, or with all four wheels off the ground using a vehicle transport trailer. If you are using a tow dolly, follow the instructions specified by the equipment provider.

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Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1000
miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers). ECONOMICAL DRIVING Your fuel economy is affected by several things, such as how you drive, the conditions you drive under, and how you maintain your vehicle. You may improve your fuel economy by keeping these things in mind: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds without

stopping.

• Anticipate stops; slowing down may

eliminate the need to stop.

• Combine errands and minimize

stop-and-go driving.

• Close the windows for high-speed

driving.

• Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15% less fuel than traveling at 65 mph [105
km/h]). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

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Avoid these actions; they reduce your fuel economy: •

Sudden accelerations or hard accelerations.

• Revving the engine before turning it off. • Idle for periods longer than one minute. • Warm up your vehicle on cold

mornings.

• Use the air conditioner or front

defroster.

• Use the speed control in hilly terrain. • Rest your foot on the brake pedal while

driving.

• Drive a heavily loaded vehicle or tow a

trailer.

• Carry unnecessary weight

(approximately 1 mpg [0.4 km/L] is lost for every 400 lb [180 kilogram] of weight carried).

• Driving with the wheels out of

alignment.

Conditions • Heavily loading a vehicle or towing a

trailer may reduce fuel economy at any speed.

• Adding certain accessories to your

vehicle (for example bug deflectors, rollbars, light bars, running boards, ski racks or luggage racks) may reduce fuel economy. To maximize the fuel economy, drive with the tonneau cover installed (if equipped).

• Using fuel blended with alcohol may

lower fuel economy. Fuel economy may decrease with lower temperatures during the first 8–10
miles (12–16 kilometers) of driving.

•

•

• Driving on flat terrain offers improved fuel economy as compared to driving on hilly terrain.

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Driving Hints

•

Lightly press the brake pedal to dry the brakes and to check that they work.

• Check that the horn works. • Check that the exterior lights work. •

Turn the steering wheel to check that the steering power assist works.

FLOOR MATS

WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position.

Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation.

•

•

Transmissions give their best fuel economy when operated in the top cruise gear and with steady pressure on the gas pedal. Four-wheel-drive operation (if equipped) is less fuel efficient than two-wheel-drive operation.

• Close the windows for high-speed

driving.

DRIVING THROUGH WATER

WARNING

Do not drive through flowing or deep water as you may lose control of your vehicle.

Note: Driving through standing water can cause vehicle damage. Note: Engine damage can occur if water enters the air filter. Before driving through standing water, check the depth. Never drive through water that is higher than the bottom of the front rocker area of your vehicle.

When driving through standing water, drive very slowly and do not stop your vehicle. Your brake performance and traction may be limited. After driving through water and as soon as it is safe to do so:

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E176360Driving Hints

WARNINGS

Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing a loss of vehicle control.

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in. To remove the floor mat, reverse the installation procedure.

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E142666Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • •

24 hours a day, seven days a week. For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio.

Roadside Assistance covers: • A flat tire change with a good spare, if

provided with the vehicle (except vehicles supplied with a tire inflation kit). Battery jump start. Lock-out assistance (key replacement cost is the customer's responsibility). Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (7.6 L) of gasoline or 5 gal (18.9 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.

• Winch out — available within 100 ft

(30.5 m) of a paved or county maintained road, no recoveries. Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest

• •

•

•

authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).

Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the owner's information portfolio in the glove compartment. United States Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States Ford vehicle customers call 1-800-241-3673. Customers need to submit their original receipts. Vehicles Sold in Canada: Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference.

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Roadside Emergencies

The hazard warning button is located on the instrument panel. Use it when your vehicle is

creating a safety hazard for other motorists. • Press the button to turn on the hazard

warning function, and the front and rear direction indicators will flash.

• Press the button again to turn them

off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle includes a fuel pump shutoff feature that stops the flow of fuel to the engine. Not every impact will cause a shutoff. Should your vehicle shut off after a collision, you may restart your vehicle. For vehicles equipped with a key system: 1. Switch off the ignition. 2. Switch on the ignition. 3. Repeat Steps 1 and 2 to re-enable the

fuel pump.

For vehicles equipped with a push button start system: 1. Press the START/STOP button to

switch off the ignition.

2. Press the brake pedal and press the

START/STOP button to switch on the ignition.

Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. In Remote Locations If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. Call Ford Roadside Assistance at 1-800-665-2006 for additional information. HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.

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Roadside Emergencies

Preparing Your Vehicle Do not attempt to push-start your automatic transmission vehicle. Note: Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle electrical system. Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Connecting the Jumper Cables

WARNINGS

Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables.

Do not attach the end of the positive cable to the studs or L-shaped eyelet located above the positive (+)

terminal of your vehicle’s battery. High current may flow through and cause damage to the fuses.

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.

A spark may cause an explosion of the gases that surround the battery.

Note: In the illustration, the bottom vehicle represents the booster vehicle.

3. Remove your foot from the brake pedal and press the START/STOP button to switch off the ignition.

4. You can either attempt to start the engine by pressing the brake pedal and the START/STOP button, or switch on the ignition only by pressing the START/STOP button without pressing the brake pedal. Both ways re-enable the fuel system.

Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once your vehicle determines that the systems are safe, then the vehicle will allow you to restart. Note: In the event that your vehicle does not restart after your third attempt, contact an authorized dealer. JUMP STARTING THE VEHICLE

WARNINGS

Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow

flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation.

Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or

clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.

Use only adequately sized cables with insulated clamps.

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Roadside Emergencies

Jump Starting 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000
RPM, as shown in your tachometer.

2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been

started, run both vehicle engines for an additional three minutes before disconnecting the jumper cables. Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected.

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the discharged battery.

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster vehicle battery.

4. Make the final connection of the

negative (-) cable to an exposed metal part of the stalled vehicle's engine, away from the battery and the fuel injection system, or connect the negative (-) cable to a ground connection point if available.

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1. Remove the negative (-) jumper cable

from the disabled vehicle.

4213E1426644132E142665Roadside Emergencies

2. Remove the jumper cable on the

negative (-) terminal of the booster vehicle battery.

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle battery.

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle battery.

5. Allow the engine to idle for at least one

minute.

POST-CRASH ALERT SYSTEM The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and indicators will turn off when: • •

You press the hazard control button. You press the panic button on the remote entry transmitter (if equipped). Your vehicle runs out of power.

•

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Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State or Zip Code.

Ford Extended Service Plans. Ford Genuine Accessories. Service specials and promotions.

• Owner Manuals. • Maintenance Schedules. • Recalls. • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

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Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

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Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

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Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

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Customer Assistance

Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia: 8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service

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E142557Customer Assistance

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator

1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.

Transport Canada Contact Information

Website Phone

http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510

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Fuses

FUSE SPECIFICATION CHART Power Distribution Box WARNINGS

Always disconnect the battery before servicing high-current fuses. To reduce risk of electrical shock, always replace the cover to the power distribution box before

reconnecting the battery or refilling fluid reservoirs.

The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle's main electrical systems from overloads. If the battery has been disconnected and reconnected, some features will need to be reset. See Changing the 12V Battery (page 289).

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E193713Fuses

Fuse or relay number

Fuse amp rating

Protected components

10

11

12

13
14
15

16

17

18
19
20
21
22

20A1

20A1

20A1

20A1
— — — — —

15A1
—

40A2

— —

20A1

10A1
—

— — — —

25A2

Powertrain control module power.

Engine emissions (MIL).

A/C clutch control relay coil. VACC. Active grill shutters. Ignition coils.

Not used. Not used. Not used. Not used. Not used. Heated mirrors.

Right hand side electronic cooling fan 3
relay. Heated rear window.

Not used. Powertrain control module relay. Horn relay power.

A/C clutch relay power.

Rear heated window and heated mirrors relay. Rear blower motor relay. Not used. Left hand side cooling fan relay. Cooling fans series/parallel relay. Electronic fan relay 2.

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Fuses

Fuse or relay number

Fuse amp rating

Protected components

23
24
25
26

27

28
29
30
31

32

33

34

35
36
37
38
39
40
41

42
43

44

45

— — —

30A2

30A2
— — —

10A1

10A1

10A1

10A1

— — — — — —

40A2

—

40A2

50A3

40A3

Not used. Not used. Not used. Anti-lock brake system valves.

Trailer tow battery charge relay power.

Not used. Run/start relay. Not used. Electric power-assisted steering.

Anti-lock brake system module.

Powertrain control module (ISPR).

Blind spot information system. Adaptive cruise control. Front view camera. Rear camera. Not used. Blower motor relay. Trailer tow battery charge relay. A/C compressor clutch relay. Horn relay. Not used. Rear blower motor.

Not used. Front blower motor.

Voltage quality module bus.

Electronic fan relay 1.

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Fuses

Fuse or relay number

Fuse amp rating

Protected components

46

47
48

49
50

51

52

53
54
55
56

57
58
59
60

61
62

63

64
65

66
67

68
69

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30A3
—

50A3

—

50A3

50A3

60A3

— — —

40A2

— — —

20A2
—

20A2

30A2
—

20A2

—

20A2
—

30A2

Trailer tow brake controller.

Not used. Body control module RP1 bus.

Not used. Body control module RP2 bus.

Electronic fan relay 3.

Anti-lock brake system pump.

Not used. Not used. Not used. Power inverter.

Not used. Not used. Not used. Power point (front console bin).

Not used. Power point (instrument panel).

Fuel pump.

Not used. Power point (2nd row) (without USB charger). Not used. Power point (cargo area).

Not used. Power liftgate.

269

Fuses

Fuse or relay number

Fuse amp rating

Protected components

70

71
72

73

74

75

76
77
78

79

80
81

82
83

84
85

86
87
88
89
90
91
92

20A2

—

30A2

30A2

30A2

30A2
— —

30A2

30A2
—

10A1
—

10A1
—

5A1
— — — — — —

15A1

Trailer tow left-hand and right-hand stop and direction indicator lamps. Not used. Heated/cooled seats.

Driver seat module. Driver seat power. Passenger seat power.

Front wiper motor.

Not used. Not used. 3rd row power folding seat module relay.

Starter relay.

Not used. Trailer tow back-up lamp relay.

Not used. Brake on/off switch.

Not used. 2nd row USB charger (if equipped).

Not used. Not used. Not used. Not used. Not used. Not used. Multi-contour seat module relay.

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Fuses

Fuse or relay number

Fuse amp rating

Protected components

10A1

15A1

15A1

10A1

5A1

20A1

20A1

Alternator sense.

Rear washer relay.

Rear wiper relay.

Powertrain control module relay coil power. Rain sensor.

2nd row seat motors.

Trailer tow parking lamp relay.

93

94

95

96

97

98

99

1Micro fuse. 2M-type fuse. 3J-type fuse.

Passenger Compartment Fuse Panel The fuse panel is located under the instrument panel to the left of the steering column.

Note: It may be easier to access the fuse panel if you remove the finish trim piece.

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Fuses

Fuse or relay number

Fuse amp rating

Protected components

10

11

12

10A1

7.5A1

20A1

5A1

20A1
— — — —

5A2

5A2

7.5A2

Demand lamps. Battery saver. Memory seat switch (lumbar power).

Driver unlock relay.

Aftermarket electronic brake controller.

Rear heated seat module.

Not used. Not used. Not used. Not used. Securicode™ keyless entry keypad. Hands free liftgate. Rear climate control module.

Front climate control module.

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E145984Fuses

Fuse or relay number

Fuse amp rating

Protected components

13

14
15

16
17

18

19

20
21

22

23

24

25

26

27

28

29

7.5A2

—

10A2

—

5A2

5A2

7.5A2
—

5A2

5A2

10A1

20A1

30A1

30A1

30A1

20A1

30A1

Instrument cluster. Smart data link. Steering column control module. Not used. Smart datalink connector power. Heads up display. Not used. Electronic finish panel.

Push button start switch. Ignition switch. Key inhibit. Transmission control switch (tow haul).

Not used. Terrain management switch. Heads up display. Humidity sensor. Occupant classification sensor.

Delayed accessory power. Power windows. Moonroof. Folding mirror relay. DC inverter. Window/moonroof switch illumination. Central lock relay.

Left-hand front smart window motor. Door zone module. Right-hand front smart window motor. Door zone module. Moonroof.

Sony amplifier - 10 channel.

Sony amplifier - 14 channel.

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Fuses

Fuse or relay number

Fuse amp rating

Protected components

30
31
32

33

34

35

36

37

38

— —

10A1

20A1

30A1

5A1

15A1

20A1

30A 3

Not used. Not used. SYNC. GPS module. Display. Radio frequency reciever. Radio.

Run/start relay.

Restrain control module.

Lane departure warning module. Auto high beam. EC mirrors. Rear heated seats. Heated steering wheel.

Left-hand front window motor. Rear power window motors.

1Micro fuse. 2Dual micro fuse. 3Circuit breaker.

CHANGING A FUSE Fuses

WARNING

You must replace a failed fuse with one that has the specified amperage rating. If you use a fuse with a higher

amperage rating, you may cause severe wire damage and may start a fire.

A fuse may fail if electrical components in the vehicle are not properly working. A broken wire inside the fuse indicates a failed fuse. Check the appropriate fuses before replacing any electrical components.

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E142430Maintenance

Working with the Engine Off 1. Set the parking brake and shift to park

(P).

2. Switch off the engine. 3. Block the wheels. Working with the Engine On

WARNING

To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner

removed and do not remove it while the engine is running.

1. Set the parking brake and shift to park

(P).

2. Block the wheels

GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. See Scheduled Maintenance (page 486). If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in

moving parts.

• Do not work on a vehicle with the

engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts.

•

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Maintenance

OPENING AND CLOSING THE HOOD Opening the Hood

3. Move the catch to the left.

1.

Inside the vehicle, pull the hood release handle located under the left-hand side of the instrument panel.

2. Slightly lift the hood.

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E20300812E2030093Maintenance

4. Open the hood. Support the hood with

the strut.

Closing the Hood 1. Remove the hood strut from the catch

and secure it correctly after use.

2. Lower the hood and allow it to drop

under its own weight for the last 8–12 in (20–30 cm).

Note: Make sure that the hood is correctly closed.

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4E203320Maintenance