2016 Ford Explorer Owners Manual

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maintain an outgoing call at the time of the incident. Explorer (TUB), enUSA, First Printing • • A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC searches for and tries to connect to a previously paired cell phone; SYNC then attempts to call the emergency services. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel". • If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically. 911 Assist May Not Work If • Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system. • • 385 SYNC™ (If Equipped) 911 Assist Privacy Notice When you switch on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not switch the feature on. SYNC Mobile Apps The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. When an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port. Note: Android users need to connect the phone to SYNC using Bluetooth. Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website. Availability of SYNC AppLink enabled Apps will vary by region. Note: Make sure you have an active account for the app that you have downloaded. Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle. Note: AppLink is not available if your vehicle is equipped with the MyFordTouch system. To Access Using the SYNC Menu Press the MENU button to access the menu on-screen. Then select: Menu Item Action and Description SYNC-Apps Mobile Apps Scroll through the list of available applications and select a particular app or select: Find New Apps Note: If you cannot find a compatible SYNC AppLink app, make sure the required app is running on the mobile device. Accessing an App's Menu When an app is running through SYNC, press the right arrow button on the steering wheel control to access the app menu. You can access various app features from here, for example thumbs up and thumbs down. Press the left arrow button on the steering wheel control to exit the app menu. 386 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) To Access Using Voice Commands Press the voice button then when prompted say: Menu Item mobile (apps | applications) Action and Description Say the name of the application after the tone. The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip". Help Use this command to discover the available voice commands. SYNC Mobile App Voice Commands The following voice commands are always available: Menu Item mobile (apps | applications) list [mobile] (apps | applications) find [new] [mobile] (apps | applications) Action and Description SYNC prompts you to say the name of an app to start it on SYNC. SYNC lists all of the currently available mobile apps. Searches your connected mobile device for SYNC-compatible mobile apps. help You can say the name of a mobile app at any time to start the mobile app on SYNC. When you launch an app using SYNC, the system may ask you to grant certain permissions, for example: • To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status. To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position. App Permissions App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu. • 387 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) • • To allow your vehicle to provide location information, including: GPS and speed. To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or location based apps. Note: You only need to grant permissions the first time you use an app with SYNC. Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app. Enabling and Disabling App Permissions Using the SYNC Menu Press the MENU button to access the SYNC menu then select: Menu Item SYNC-Apps Mobile Apps All Apps Action and Description You can also select a specific app. If the app supports push notifications, this setting is listed. Select to enable or disable the feature as required. Enabling SYNC Mobile Apps In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device. Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place automatically. Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system. Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network. App Status You can view the current status of an app in the settings menu. 388 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) There are three possible statuses: Menu Item Update Needed Up-To-Date Updating... Action and Description The system has detected a new app requiring authorization or a general permissions update is required. No update is required. The system is trying to receive an update. Update settings Menu Item Request Update Disable Updates Action and Description Select this option from the settings menu to manually preform a needed update. Select this option from the settings menu to disable automatic updates. Doing so also disables the use of Mobile Apps on SYNC. USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 15,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod, Zune, plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC. File format must be FAT16/32. Confirm that the USB device has been formatted correctly and has the following specifications: • USB 2.0. • The format of the audio files on the USB device must be: • MP3. • Non DRM protected WMA. • WAV. • AAC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. 389 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) To Connect Using the System Menu 1. Plug the device into your vehicle's USB port. 2. Press the AUX button until an "initializing" message appears in the display. Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the screen returns to the playback menu. To Connect Using Voice Commands Plug the device into your vehicle's USB port. Press the voice button and when prompted, say: Voice Command (USB [stick] | iPod | MP3 [player]) Action and Descrip- tion You can now play music by saying any of the appropriate voice commands. See the media voice commands. Words in brackets [ ] are optional and do not have to be spoken for the system to understand the command. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick. To view USB content select: Message Browse USB Description and Action Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the screen returns to the playback menu. You can browse the files on the USB device in categories. Choose from the following: Message Play all Playlists Songs Artists Message Albums Genres Browse USB Reset USB Media Voice Commands Press the voice button and when prompted say: 390 Explorer (TUB), enUSA, First Printing E142599SYNC™ (If Equipped) Voice Command Description and Action You can now play music by saying any of the appropriate voice commands. (USB [stick] | iPod | MP3 [player]) You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing. Description and Action Pauses device playback. Resumes device playback. Play all media on the device from the first track to the last. Command pause play play [album] ___ play all play [artist] ___ play [genre] ___ play [playlist] ___ next [track | title | song | file | podcast | chapter | episode] previous [track | title | song | file | podcast | chapter | episode] [play] (similar music | more like this) Plays the next track on the current media. Plays the previous track on current media. Creates a playlist with a similar genre to the one currently playing. play [song | track | title | file] ___ repeat off repeat one [on] Repeats the current track. 391 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Command shuffle [all] [on] shuffle off ((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) Description and Action Plays the current playlist in a random order. (Not all devices support this command.) At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track. ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles". Examples of USB Commands SYNC provides the user with many intuitive ways to find and play a song using voice. For example, if we have a song called "Penny Lane" from the album "Magical Mystery Tour" we can say the following to play this song: • Play song "Penny Lane". • Play "Penny Lane". If we wanted to play the entire album, we can say: • Play album "Magical Mystery Tour". • Play "Magical Mystery Tour". Bluetooth Audio The system is also capable of playing music from your cellular phone through Bluetooth. To switch the Bluetooth audio on, use the MEDIA button (next to the audio display) or Source button, or press the voice button and when prompted say: Bluetooth audio Then any of the following: Voice Command Voice Command pause play next [track | title | song | file | podcast | chapter | episode] previous [track | title | song | file | podcast | chapter | episode] 392 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Media Menu Features The media menu allows you to select how to play your music (such as by artist, genre, shuffle or repeat), find similar music or reset the index of your USB devices. Press AUX to select USB playback. Message Description and Action Options This will enter the media menu. Then any of the following: Message Description and Action Shuffle Repeat track Similar music Reset SYNC USB Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. You can play similar types of music to the current playlist from the USB port. The system uses the metadata informa- tion of each track to compile a playlist. The system then creates a new list of similar tracks and then begins playing. Each track must have the metadata tags populated for this feature. With certain playing devices, if your metadata tags are not populated, the tracks will not be available in voice recognition, the play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode they are available in voice recognition, the play menu or this option. The system places unknowns into any unpopulated metadata tag. Resets the USB index. After the new indexing is complete you can choose what to play from the USB song library. Accessing Your USB Song Library 1. Plug the device into your vehicle's USB port. 2. Press the MEDIA button (next to the audio display) to select USB playback. Message Browse USB Description and Action This menu allows you to select and play your media files by artist, album, genre, playlist or track. If there are no media files to access, the display indicates there is no media. 393 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) If there are media files, you have the following options: Display Description and Action Play all Playlists Songs Artists Albums Genres Browse USB Play all indexed media files from your device one at a time in numerical order.* Press the OK button to select. The first track title appears in the display. Access your playlists (from formats like ASX, M3U, WPL, or MTP).* 1. Press the OK button to select. 2. Scroll to select the desired playlist, and then press the OK button. Search for and play a specific indexed track.* 1. Press the OK button to select. 2. Scroll to select the desired track, and then press the OK button. Sort all indexed media files by artist. The system then lists and plays all artists and tracks alphabetically.* 1. Press the OK button to select. 2. Scroll to select the desired artist, and then press the OK button. Sort all indexed media files by album.* 1. Press the OK button to select. 2. Scroll to select the desired album, and then press the OK button. Sort all indexed media files by genre (category) type.* 1. Press the OK button to select. 2. Scroll to select the desired genre, and then press the OK button. Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC. (Other files are not visible.) 1. Press the OK button to select. 394 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Display Description and Action Reset USB 2. Scroll to browse indexed media files on the device, and then press the OK button. Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library. *You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list. Using Voice Commands You can access and view your USB songs using voice commands. Plug the device into your vehicle's USB port. Press the voice button and when prompted, say any of the following commands: Accessing and Viewing USB Media (browse | search | show) all (album | albums) (browse | search | show) all (artist | artists) (browse | search | show) all (genre | genres) (browse | search | show) all (playlist | playlists) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks) (browse | search | show) album ___ (browse | search | show) artist ___ (browse | search | show) genre ___ (browse | search | show) playlist ___ USB 2 (If Equipped) Your vehicle may come equipped with an additional USB port. If so, USB 1 is located at the front of the vehicle at the bottom of the instrument panel. USB 2 is located inside the storage compartment of the vehicle's center console. You can plug in an additional USB device into the second USB port. Note: SYNC only supports one connected iOS (Apple) devices at a time (whichever one you plug in first). When you connect a second iOS device, the systems charges it, but does not support playback from it. Bluetooth Devices and System Settings You can access these menus using the audio display. See Using SYNC™ With Your Phone (page 372). Voice Commands for Audio Sources Your voice system allows you to change audio sources with a simple voice command. 395 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Press the voice button and when prompted say: Voice Command (music | audio | entertainment) [system] Below are a few examples of voice commands you can use. [tune [to]] AM [tune [to]] AM1 [tune [to]] AM (autostore | AST | autoset) [tune [to]] AM 2 Bluetooth (audio | stereo) (disc | CD [player]) play [tune [to]] FM [tune [to]] FM1 [tune [to]] FM (autostore | AST | autoset) [tune [to]] FM 2 ((line | AV | audio video) in | AUX | audio video) Radio [tune [to]] SAT Sirius (USB [stick] | iPod | MP3 [player]) Voice Command ((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) Help * If equipped. Radio Voice Commands If you are listening to the radio, press the voice button, and then say any of the commands in the following table. If you are not listening to the radio, press the voice button and, after the tone, say: Voice Command Radio You can then say any of the following commands. [tune [to]] AM [tune [to]] AM1 [tune [to]] AM (autostore | AST | autoset) [tune [to]] AM 2 [tune [to]] (AM ___ | ___ [AM]) [tune [to]] AM preset ___ [tune [to]] AM1 preset ___ [tune [to]] FM [tune [to]] FM1 [tune [to]] FM (autostore | AST | autoset) preset ___ 396 Explorer (TUB), enUSA, First Printing E142599E142599SYNC™ (If Equipped) Voice Commands [tune [to]] SAT 3 preset ___ tune [to] [Sirius] Help [tune [to]] Sirius [channel] ___ You can say the channel number (0- 233) to listen to that Sirius station. CD Voice Commands If you are listening to a CD, press the voice button, and then say any of the commands in the following table. If you are not listening to a CD, press the voice button and, after the tone, say: Voice Command (disc | CD [player]) play You can then say any of the following commands. pause play [play] next track [play] previous track [play | change to] track [number] ___ repeat (track | song) [on] repeat folder [on] repeat off (shuffle | random | mix) [on | (tracks | songs) [on]] Voice Command [tune [to]] FM 2 [tune [to]] (FM ___ | ___ [FM]) [tune [to]] FM preset ___ FM ___ HD ___ [tune [to]] FM 2 preset ___ HD ___ [tune [to]] preset ___ Tune help Sirius Satellite Radio Voice Commands (If equipped) To listen to Sirius satellite radio, press the voice button and, after the tone, say: Voice Commands Sirius When you are listening to Sirius satellite radio, you can press the voice button, and say any of the commands in the following table. Voice Commands [tune [to]] SAT [tune [to]] SAT 1 [tune [to]] SAT 2 [tune [to]] SAT 3 [tune [to]] preset ___ [tune [to]] SAT 1 preset ___ [tune [to]] SAT 2 preset ___ 397 Explorer (TUB), enUSA, First Printing E142599E142599SYNC™ (If Equipped) Voice Command (shuffle | random | mix) (CD [player] | disc) [on] (shuffle | random | mix) folder [on] shuffle off *You need to indicate to the system which track or folder to repeat or shuffle when using these commands. SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. Issue Phone issues Possible cause(s) There is excessive back- ground noise during a phone call. During a call, I can hear the other person but they cannot hear me. SYNC is not able to down- load my phonebook. The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction. This is a phone-dependent feature. This may be a possible phone malfunction. Possible solution(s) Review your phone's manual about audio adjustments. Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts. This may be a limitation on your phone's capability. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. 398 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Issue Phone issues Possible cause(s) Possible solution(s) If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. This is a phone-dependent feature. I am having trouble connecting my phone to SYNC. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. This may be a possible phone malfunction. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. 399 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Issue Phone issues Possible cause(s) Text messaging is not working on SYNC. This is a phone-dependent feature. This may be a possible phone malfunction. Possible solution(s) Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Issue USB and media issues Possible cause(s) Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. I am having trouble connecting my device. This may be a possible device malfunction. SYNC does not recognize my device when I turn on the car. This is a device limitation. Bluetooth audio does not stream. This is a phone-dependent feature. 400 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Issue USB and media issues Possible cause(s) The device is not connected. Your music files may not contain the correct artist, song title, album or genre information. SYNC does not recognize music that is on my device. The file may be corrupted. The song may have copy- right protection, which does not allow it to play. Possible solution(s) Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class. Voice command issues Issue Possible cause(s) Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. SYNC does not understand what I am saying. You may be using the wrong voice commands. You may be speaking too soon or at the wrong time. SYNC does not understand the name of a song or artist. You may be using the wrong voice commands. 401 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Issue Voice command issues Possible cause(s) You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it. You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. SYNC does not understand or is calling the wrong contact when I want to make a call. 402 Explorer (TUB), enUSA, First Printing Possible solution(s) Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section. Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. SYNC™ (If Equipped) Voice command issues Issue Possible cause(s) Possible solution(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. Your phonebook contacts may be in CAPS. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E". Issue AppLink issues Possible cause(s) Possible solution(s) Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications. An AppLink capable phone is not connected to SYNC. My phone is connected, but I still cannot find any apps. AppLink-enabled apps are not installed and running on your mobile device. 403 Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Issue AppLink issues Possible cause(s) My phone is connected, my app(s) are running, but I still cannot find any apps. Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example. Possible solution(s) login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. There is a Bluetooth bug on some order versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off Bluetooth. 404 Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button. Explorer (TUB), enUSA, First Printing SYNC™ (If Equipped) Issue AppLink issues Possible cause(s) Possible solution(s) My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC. The USB connection to SYNC may need to be reset. Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low. The bluetooth volume on the phone may be low. I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu. Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. SYNC System Reset The SYNC system in your vehicle has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for the reset to complete. After a few minutes has passed you can resume using the SYNC system. 405 Explorer (TUB), enUSA, First Printing MyFord Touch™ (If Equipped) GENERAL INFORMATION WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Message Item Phone Navigation Climate Settings Item Message Home Information Entertainment 406 Explorer (TUB), enUSA, First Printing ABGCDFEE161891MyFord Touch™ (If Equipped) This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Note: Some features are not available while your vehicle is moving. Note: You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened. PHONE Press to select any of the following: Message Phone Quick Dial Phonebook History Messaging Settings NAVIGATION Press to select any of the following: Message My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection Explorer (TUB), enUSA, First Printing Message City Center Map Edit Route Cancel Route CLIMATE Press the corresponding icons to control the following options: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost SETTINGS Press to select any of the following: Message Clock Display Sound Vehicle Settings Help HOME 407 Press to access the home screen. E142607E142613MyFord Touch™ (If Equipped) Note: Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability. INFORMATION Press to select any of the following: Message Services Travel Link Alerts Message Calendar Apps Where Am I? ENTERTAINMENT Press to select any of the following: Message AM FM SIRIUS CD USB BT Stereo SD Card Using the Audio Controls Depending on your vehicle, it may also have the following controls: Controls Action and Description Power Volume Tune Eject Display Source Sound Explorer (TUB), enUSA, First Printing Switch the media features on or off. Adjust the volume of playing media. Use as you normally would in media modes. Eject a CD from the entertainment system. Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. Touch the control repeatedly to switch between media modes. Adjust the settings for: Bass Treble 408 E142608MyFord Touch™ (If Equipped) Controls Action and Description Midrange Set Balance and Fade DSP EQ Mode Speed Compensated Volume Using the Steering Wheel Controls Depending on your vehicle, it may also have the following controls: Control Action and Description VOL Voice Seek and Call Accept Seek and Call Reject Adjust the volume of playing media. Press to start a voice session. Press again to interrupt a voice prompt and begin speaking. Press and hold to end an active voice session. Use as you normally would in media and phone modes. Use as you normally would in media and phone modes. Support The SYNC support team is available: • Monday-Saturday, 8:30am-8:00pm EST. • United States: 1-888-270-1055 • Canada: 1-800-565-3673 Note: Times are subject to change due to holidays. Using the Touchscreen • Make sure your hands are clean and dry. • Press firmly on the center of a control graphic or menu item. Keep metal objects or other conductive material away from the surface of the touchscreen. • Cleaning the Touchscreen Display Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. 409 Explorer (TUB), enUSA, First Printing MyFord Touch™ (If Equipped) Safety Information WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. • Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer. • Do not operate media devices if the power cables are broken or damaged. • Make sure the power cables do not interfere with the safe operation of your vehicle's controls or affect your safe driving abilities. Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 3 mph (5 km/h). • Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system are restricted from use unless your vehicle is stationary. Screens crowded with information, for • example: • Point of Interest reviews and ratings • • Movie times • SIRIUS Travel Link sports scores Ski conditions. • Any action that requires keyboard use, for example: entering a navigation destination or editing information. • All lists are limited, for example: phone contacts. See the following chart for more specific examples. Cell phone System Functionality Wi-Fi and Wireless Speed-restricted Features Pairing a cell phone Adding or editing phonebook contacts Phone contacts and recent phone call entries Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks 410 Explorer (TUB), enUSA, First Printing MyFord Touch™ (If Equipped) Photos and Graphics Text Messages Navigation Speed-restricted Features Adding or editing wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book or Avoid Area entries Privacy Information When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and Information. 411 Explorer (TUB), enUSA, First Printing MyFord Touch™ (If Equipped) Accessing and Adjusting Modes Through Your Right Vehicle Information Display 412 Explorer (TUB), enUSA, First Printing E203474MyFord Touch™ (If Equipped) The display is located on the right side of your instrument cluster (A). You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: • In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments. In Phone mode, you can accept or reject an incoming call. If your vehicle is equipped with Navigation, you can view the current route or activate a route. • • 413 Explorer (TUB), enUSA, First Printing Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes. E185883E144811MyFord Touch™ (If Equipped) The selection menu expands and different options appear. • Press the up and down arrows to scroll through the modes. • Press the right arrow to enter the mode. • Press the left or right arrows to make adjustments within the chosen mode. • Press OK to confirm your selection. Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west). Using Voice Commands This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands The following are some of the voice commands that you can say at any time during a voice command session. Press the voice button and when prompted say: Voice command Main Menu What Can I Say Previous Page Go Back Help Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. • After pressing the voice command icon, wait until after the tone sounds and a message appears before saying a voice command. Any voice command spoken prior to this does not register with the system. Speak naturally, without long pauses between words. • • At any time, you can interrupt the system while it is speaking by pressing the voice command icon. Accessing a List of Available Voice Commands To access a list of available voice commands you can do either of the following. 414 Explorer (TUB), enUSA, First Printing E142599MyFord Touch™ (If Equipped) Using the touchscreen, press: Menu Item Settings Help Voice Command List Using the steering wheel control, press the voice button and when prompted say one of the following: Voice Commands List of Commands Radio List of Commands Phone List of Commands Voice Instructions List of Commands Voice Command Settings These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. Menu Item Interaction Mode Confirmation Prompts Phone Candidate Lists Media Candidate Lists Action and Description Novice Advanced In this mode the system provides detailed interaction and guidance. This mode has less audible interac- tion and more tone prompts. The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command. Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command 415 Explorer (TUB), enUSA, First Printing MyFord Touch™ (If Equipped) Using Voice Commands with the Touchscreen Options The voice command system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice command session. For example, this can be used when entering a street address or trying to call a contact from a cell phone paired to the system. Using the touchscreen, press the settings icon, then press: Menu Item Voice Settings Voice Control Select from the following: Interaction Mode Confirmation Prompts Media Candidate Lists Phone Candidate Lists Voice Control Volume SETTINGS 416 Explorer (TUB), enUSA, First Printing ABCDEFE161968MyFord Touch™ (If Equipped) Clock Under this menu, you can set the clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Item Message Clock Display Sound Vehicle Settings Help To make adjustments using the touchscreen, select: Menu Item Action and Description Settings Clock Press the settings icon. Press the + or - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchroniza- tion and have the system automatically update new time zones. You can also switch the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date. Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time. Display You can adjust the display using the touchscreen or the voice button on the steering wheel controls. To make adjustments using the touchscreen, select: Menu Item Action and Description Press the settings icon. Settings Display Then select from the following: 417 Explorer (TUB), enUSA, First Printing MyFord Touch™ (If Equipped) Action and Description

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2016 Ford Explorer Owners Manual