2011 Ford Crown Victoria Owners Manual

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Scheduled Maintenance

Every 15,000 miles (24,000 km) Every 30,000 miles (48,000 km)

Every 105,000 miles (168,000 km)

Every 150,000 miles (240,000 km)

Replace cabin air filter (if equipped)

Replace climate-controlled seat filter (if equipped) Replace engine air filter Replace fuel filter (Crown Victoria, Grand Marquis and Town Car) Change engine coolant1
Replace spark plugs Inspect accessory drive belt(s)2
Change automatic transmission fluid and filter (filter not required on 6F35, 6F50, DPS6 and AWF-21 transmissions); consult dealer for requirements Change manual transmission fluid Change rear axle fluid (RWD vehicles) Replace accessory drive belt(s) if not replaced within the last 100,000 miles (160,000 km) Replace timing belt (Fiesta); failure to replace belt can cause internal engine damage

1Initial replacement at 105,000 miles (168,000 km) or 72 months; every 45,000 miles (72,000 km) or 36 months thereafter 2Perform a follow-up inspection at 120,000 miles (192,000 km)

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Maintenance schedule log

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Scheduled Maintenance

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Scheduled Maintenance

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2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Scheduled Maintenance

SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in one of the more demanding conditions listed below, you will need to have some items maintained more frequently. If you only occasionally operate your vehicle under these conditions, it is not necessary to perform the additional maintenance. For specific recommendations, see your dealership service advisor or technician.

Towing a trailer or using a camper or car-top carrier

Inspect frequently, service as required

– Inspect and lubricate U-joints

– See axle maintenance items under Exceptions

Every 5,000 miles (8,000 km) – Inspect wheels and related components for abnormal

Every 5,000 miles (8,000 km) or 6 months

noise, wear, looseness or drag – Rotate tires, inspect tires for wear and measure tread depth – Change engine oil and filter

– Inspect and lubricate U-joints

Every 30,000 miles (48,000 km) – Change automatic transmission fluid (except 6R80

transmission)

Every 60,000 miles (96,000 km) – Change manual transmission fluid

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Scheduled Maintenance

Extensive idling and/or low-speed driving for long distances as in heavy

commercial use such as delivery, taxi, patrol car or livery

Inspect frequently, service as required

– Replace cabin air filter (if equipped)

– Replace engine air filter

Every 5,000 miles (8,000 km) – Inspect brake system

– Inspect wheels and related components for abnormal noise, wear, looseness or drag – Lubricate control arm and steering ball joints if equipped with grease fittings – Rotate tires, inspect tires for wear and measure tread depth – Inspect and lubricate U-joints

– Change engine oil and filter

Every 5,000 miles (8,000 km) or 6 months Every 5,000 miles (8,000 km), 6 months or 200 hours of engine operation

Every 15,000 miles (24,000 km) – Replace fuel filter (Crown Victoria, Grand Marquis and

Town Car)

Every 30,000 miles (48,000 km) – Change automatic transmission fluid (except 6R80

transmission)

Every 60,000 miles (96,000 km) – Replace spark plugs

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2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Scheduled Maintenance

Crown Victoria police interceptor & taxi, and Executive Series Town Car

equipped with engine idle hour meter

Inspect frequently, service as required

– Replace cabin air filter (if equipped)

Every 5,000 miles (8,000 km) – Inspect brake system

– Inspect wheels and related components for abnormal noise, wear, looseness or drag – Lubricate control arm and steering ball joints if equipped with grease fittings – Rotate tires, inspect tires for wear and measure tread depth – Inspect and lubricate U-joints

– Change engine oil and filter (see description below)

Every 5,000 miles (8,000 km) or 6 months Every 5,000 miles (8,000 km), 6 months or as indicated by time/mileage calculation

Every 15,000 miles (24,000 km) – Replace fuel filter Every 30,000 miles (48,000 km) – Change automatic transmission fluid (except 6R80

transmission)

Every 60,000 miles (96,000 km) – Replace spark plugs

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2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Scheduled Maintenance

ENGINE IDLE HOUR METER (IF EQUIPPED): Your vehicle may be equipped with an idle meter to indicate how much time the vehicle is idling in P (Park) or N (Neutral). The meter is incorporated with the vehicle odometer. Depressing the odometer-reset button once will display the trip odometer (miles [km] followed by a “T” for trip odometer); depressing the odometer-reset button a second time will display the idle meter (hours followed by an “H” for hours). The idle meter only accumulates time when the vehicle is in P (Park) or N (Neutral). Displayed time is cumulative for the vehicle. It cannot be reset to zero. Police/Fleet vehicles often experience long periods of idling, during which engine oil will continue to break down but distance is not accumulated on the odometer. To assist fleet managers in maintaining proper oil change intervals, the idle meter will help determine when an oil change is required. For every hour that the vehicle idles, it has accumulated the equivalent of approximately 33 miles (53 km) of driving. Using the combination of the vehicle odometer and idle meter allows the fleet manager to better determine when the oil needs to be changed Engine idle hour meter calculation: Idle hours x 33 = miles (km) equivalency Miles (km) driven + miles (km) equivalency = oil change interval Example: When the odometer has accumulated 3,000 miles (4,800 km) and the idle meter shows 61 hours, a 5,000 mile (8,000 km) oil change interval will have been reached: 3,000 road miles (4,800 road km) + (61
idle hours x 33 miles [53 km]/idle hour) = 5,013 miles (8,067 km).

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Scheduled Maintenance

Operating in dusty conditions such as unpaved or dusty roads

Inspect frequently, service as required

– Replace cabin air filter (if equipped)

– Replace engine air filter

Every 5,000 miles (8,000 km) – Inspect wheels and related components for abnormal

Every 5,000 miles (8,000 km) or 6 months

noise, wear, looseness or drag – Rotate tires, inspect tires for wear and measure tread depth – Change engine oil and filter

– Inspect and lubricate U-joints

Every 15,000 miles (24,000 km) – Replace fuel filter (Crown Victoria, Grand Marquis and

Town Car)

Every 30,000 miles (48,000 km) – Change automatic transmission fluid (except 6R80

transmission)

Every 50,000 miles (80,000 km) – Change manual transmission fluid

Exclusive use of E85 (Flex Fuel Vehicles only)

Every oil change interval – If ran exclusively on E85, fill the fuel tank full with

regular unleaded fuel

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Scheduled Maintenance

Special operating condition log

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Scheduled Maintenance

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Scheduled Maintenance

EXCEPTIONS In addition, there are several exceptions to the Normal Schedule. They are listed below:

Normal vehicle axle maintenance

Rear axles and power take-off (PTO) units containing synthetic fluid and light duty trucks equipped with Ford-design axles are lubricated for life. These fluids are not to be checked or changed unless a leak is suspected, service is required or the axle assembly has been submerged in water. The axle and PTO fluids should be changed anytime the axle and PTO have been submerged in water. During extended trailer tow operation above 70°F (21°C) ambient and wide open throttle for extended periods above 45 mph (72 km/h), non-synthetic rear axle fluids should be changed every 3,000 miles (4,800 km) or three months, whichever occurs first. The 3,000 mile (4,800 km) fluid change interval may be waived if the axle was filled with 75W140 synthetic gear fluid meeting Ford specification WSL-M2C192-A, part number F1TZ-19580-B or equivalent. Add friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear axles (refer to Maintenance product specifications and capacities in the Maintenance and Specifications chapter for details). The axle fluid should be changed anytime an axle has been submerged in water.

Police/Taxi/Livery vehicle axle maintenance

Change rear axle fluid every 100,000 miles (160,000 km). Rear axle fluid change may be waived if the axle was filled with 75W140 synthetic gear fluid meeting Ford specification WSL-M2C192-A, part number FITZ-19580-B or equivalent. Add four ounces (118 mL) of friction modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear axles. The axle fluid should be changed anytime the axle has been submerged in water.

California fuel filter replacement

If the vehicle is registered in California, the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall life. Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified intervals and to record all vehicle service.

liability prior to the completion of the vehicle’s useful

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❑ ❑ ❑ Scheduled Maintenance

Middle East hot climate specifications

If operating conditions are normal and you drive your vehicle under typical, everyday conditions and you are using an API performance category oil of SL or later (for example SM, etc.) then you can follow the 7,500 mile (12,000 km) normal service oil change intervals schedule. Vehicles operating in the Middle East, North Africa, Sub-Saharan Africa or locations with similar climates must follow the oil change interval of 3,000 mile (4,800 km) if the owner is using oils defined by the American Petroleum Institute (API) performance category of API SK or earlier (for example SJ, etc.). Edge/MKX AWD only – vehicles operating off-road in sand during high ambient temperatures must replace the AWD PTU (All-wheel drive Power Transfer Unit) lube every 20,000 miles (32,000 km).

Engine air filter & cabin air filter replacement

Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles operated in these conditions will require frequent inspection and replacement of the engine air filter and cabin air filter.

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❑ ❑ ❑ Scheduled Maintenance

ENGINE COOLANT CHANGE RECORD Initial change

6 years or 105,000 miles (168,000 km) (whichever comes first)

After initial change Every 3 years or 45,000 miles (72,000 km)

Engine coolant change log

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2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Index

ABS (see Brakes) .....................180
Accessory delay ..........................68
Airbags (police) ........................290
Airbag supplemental restraint system ................................112, 122
and child safety seats ............114
description ......................112, 122
disposal ....................................124
driver airbag ....................115, 123
indicator light .................122, 124
operation .........................115, 123
passenger airbag .............115, 123
side airbag ...............................122
Air cleaner filter ...............260, 263
Air conditioning ..........................44
Air suspension ...........................184
description ..............................184
Alternator ..................................273
Antifreeze (see Engine coolant) ................238
Anti-lock brake system (see Brakes) ......................180–181
Anti-theft system ........................84
Audio system (see Radio) ................26, 28, 32, 37
Automatic transmission

driving an automatic overdrive .................................186
fluid, adding ............................257
fluid, checking ........................257
fluid, refill capacities ..............264
fluid, specification ..................264
Police and fleet vehicles ........270
Auxiliary power point .................67
328

Axle

lubricant specifications ..........264
Police and fleet vehicles ........272
refill capacities ........................264
traction lok ..............................185

Battery .......................................236
acid, treating emergencies .....236
jumping a disabled battery ....208
maintenance-free ....................236
Police vehicles ........................272
replacement, specifications ...263
servicing ..................................236
Belt-Minder威 .............................107
Booster seats .............................139
Brakes ................................179–180
anti-lock ...........................180–181
anti-lock brake system (ABS) warning light ...........................181
fluid, checking and adding ....257
fluid, refill capacities ..............264
fluid, specifications .................264
lubricant specifications ..........264
police .......................................281
shift interlock ..........................185
Bulbs ............................................53

Capacities for refilling fluids ....264
Cell phone use ..............................9
Changing a tire .........................201
Child safety seats ......................129
attaching with tether straps ..137
in front seat ............................129
in rear seat ......................129, 133
LATCH .....................................134
recommendations ...................127

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Child safety seats - booster seats ...........................................139
Cleaning your vehicle

engine compartment ..............222
instrument panel ....................224
interior .....................................225
plastic parts ............................223
washing ....................................221
waxing .....................................221
wheels ......................................222
wiper blades ............................224

Climate control (see Air conditioning or Heating) ............44
Clock adjust

6-CD in dash .............................40
AM/FM .......................................27
AM/FM/CD .................................30
AM/FM/Tape/CD .......................35
Console ........................................67
Controls

power seat .................................93
steering column ........................72

Coolant

checking and adding ..............238
refill capacities ................241, 264
specifications ..........................264
Cooler ........................................275
Cruise control (see Speed control) ....................71
Cupholder(s) ...............................97
Customer Assistance ................190

Ford Extended Service Plan ..................................302, 305
Getting assistance outside the U.S. and Canada .....................217
Getting roadside assistance ...190
Getting the service you need .........................................213

Index

Ordering additional owner’s literature .................................219
Utilizing the Mediation/Arbitration Program ...................................217

Daytime running lamps (see Lamps) ................................48
Defrost

rear window ..............................46

Dipstick

automatic transmission fluid ..........................................257
engine oil .................................233

Driving under special conditions ..................................188
through water .........................189

Electronic message center .........19
Emergencies, roadside

jump-starting ..........................208
Emergency Flashers .................191
Emission control system ..........254
Engine ........................................267
cleaning ...................................222
coolant .....................................238
fail-safe cooling .......................242
idle speed control ...................236
lubrication specifications .......264
refill capacities ........................264
service points ..................231–232
starting after a collision .........192
Engine block heater .................178

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Index

Engine oil ..................................233

change oil soon warning, message center .......................233
checking and adding ..............233
dipstick ....................................233
filter, specifications ........235, 263
recommendations ...................235
refill capacities ........................264
specifications ..........................264
Event data recording ....................7
Exhaust fumes ..........................177

Fail safe cooling ........................242
Fire suppression system (police) ..............................286, 288
Flexible Fuel Vehicle (FFV) ....244
Floor mats ...................................73
Fluid capacities .........................264
Fog lamps ....................................48
Fuel ............................................244

calculating fuel economy ............................23, 251
cap ...........................................247
capacity ...................................264
choosing the right fuel ...........248
detergent in fuel .....................249
filling your vehicle with fuel ...........................244, 247, 251
filter, specifications ........244, 263
fuel pump shut-off switch .....192
improving fuel economy ........251
octane rating ...................249, 267
quality ......................................249
running out of fuel .................250
safety information relating to automotive fuels .....................244

330

Fuel - flex fuel vehicle (FFV) .........................244, 248–249
Fuses ..........................................193

Gas cap (see Fuel cap) ............247
Gas mileage (see Fuel economy) .................251
Gauges .........................................17

Hazard flashers .........................191
Headlamps ...................................47
aiming ..................................49, 51
autolamp system .......................47
bulb specifications ....................54
daytime running lights .............48
flash to pass ..............................48
high beam .................................48
replacing bulbs ...................55, 60
turning on and off ....................47

Heating

heating and air conditioning system .................................43–44
Hood ..........................................230

Idle Meter ..................................271
Ignition ...............................174, 267
Illuminated visor mirror .............66
Infant seats (see Safety seats) .....................129
Inspection/maintenance (I/M) testing ........................................256

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Instrument panel

cleaning ...................................224
cluster ........................................12
lighting up panel and interior .......................................49

Jack ............................................201
positioning ...............................201
storage .....................................201
Jump-starting your vehicle ......208

Keyless entry system .................82
autolock .....................................74
keypad .......................................82
programming entry code .........82
Keys .......................................74, 87
positions of the ignition .........174

Lamps

autolamp system .......................47
bulb replacement specifications chart ..................54
daytime running light ...............48
fog lamps ...................................48
headlamps .................................47
headlamps, flash to pass ..........48
instrument panel, dimming .....49
interior lamps .....................52–54
Police red/white map light .....282
replacing bulbs ...................55, 60
LATCH anchors .........................134
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........181

Limited slip axle (see Traction Loc) ....................185

Index

Load limits .................................163
Locks

autolock .....................................74
childproof ..................................76
doors ..........................................74
Lubricant specifications ...........264
Lug nuts ....................................207
Lumbar support, seats ...............95

Message center .....................19–20
english/metric button ...............23
system check button ................23
warning messages .....................23
Mirrors .........................................69

automatic dimming rearview mirror ........................................69
fold away ...................................70
heated ........................................70
side view mirrors (power) .......69

Mobile media system

Police and fleet vehicles ........282
Motorcraft威 parts ......228, 244, 263

Octane rating ............................249
Oil (see Engine oil) ..................233

Parking brake ............................182
Parts (see Motorcraft威 parts) ...........263
Passenger Occupant Classification Sensor ...................99
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Index

Pedals (see Power adjustable foot pedals) .................................70
Power adjustable foot pedals .....70
Power distribution box (see Fuses) ...............................196
Power distribution connector (police and fleet vehicles) .......273
Power door locks ........................74
Power mirrors .............................69
Power point .................................67
Rear (police) ...........................274
Power steering ..........................184
fluid, checking and adding ....256
fluid, refill capacity ................264
Power Windows ...........................68

Radio ..........................26, 28, 32, 37
Rear window defroster ...............46
Recommendations for attaching safety restraints for children ......................................127
Relays ................................193, 200
Remote entry system .................78
illuminated entry ......................81
locking/unlocking doors ...........78
opening the trunk .....................79
panic alarm ...............................79
replacement/additional transmitters ...............................80
replacing the batteries .............79
Roadside assistance ..................190

Safety belts (see Safety restraints) ............97, 102, 104–106
332

Safety Canopy ...........................122
Safety defects, reporting ..........220
Safety restraints ..........97, 102–106
Belt-Minder威 ...........................107
extension assembly ................106
for adults .................102, 104–105
for children .............................125
lap belt ....................................103
Occupant Classification Sensor ........................................99
warning light and chime ...............................106–107

Safety restraints - LATCH anchors ......................................134
Safety seats for children ..........129
Safety Compliance Certification Label ....................268
Scheduled Maintenance Guide

Normal Scheduled Maintenance and Log .............311
Seat belt extenders (police) ....281
Seats ............................................89
child safety seats ....................129
cleaning ...................................226
front seats .................................91
heated ........................................96
Heavy duty (police) ...............281

SecuriLock passive anti-theft system ....................................84, 87
Servicing your vehicle ..............229
Setting the clock

AM/FM/In-dash 6 CD ................40
AM/FM single CD .....................30
AM/FM stereo ...........................27
AM/FM/Tape/CD .......................35

Spark plugs, specifications .....................263, 267

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Specification chart, lubricants ...................................264
Speed control ..............................71
Speedometer

calibrated (police) ..................282
Starting a flex fuel vehicle .......176
Starting your vehicle ........174–176
jump starting ..........................208

Steering wheel

controls ......................................72
tilting .........................................66

Suspension

heavy duty (police) ................275

Tilt steering wheel ......................66
Tire Pressure Monitoring System (TPMS)

Tires, Wheels and Loading ....158
Police and fleet vehicles ........276
Tires ...........................143–144, 201
alignment ................................151
care ..........................................147
changing ..........................201, 205
checking the pressure ............147
inflating ...................................145
label .........................................157
police vehicles ........................276
replacing ..................................149
rotating ....................................151
safety practices .......................150
sidewall information ...............152
snow tires and chains ............163
spare tire .........................201, 203
terminology .............................144
tire grades ...............................144
treadwear ........................143, 148

Index

Towing .......................................170
recreational towing .................173
trailer towing ..........................170
wrecker ....................................211
Traction control ........................183
Traction-lok rear axle ...............185
Transmission .............................186
brake-shift interlock (BSI) ....185
fluid, checking and adding (automatic) .............................257
fluid, refill capacities ..............264
lubricant specifications ..........264
Trunk ...........................................76
Pack and loading ....................284
remote release ....................73, 79
..................................52

Turn signal

Vehicle Identification Number (VIN) ..........................................268
Vehicle loading ..........................163
Ventilating your vehicle ...........177

Warning lights (see Lights) .......12
Washer fluid ..............................232
Water, Driving through .............189
Windows

power .........................................68

Windshield washer fluid and wipers ..........................................65
checking and adding fluid .....232
replacing wiper blades ...........232
Wrecker towing .........................211

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Table of Contents

12

12
17
19
26

26
28
32
37
43

43
44
46
47

47
52
53
65

65
66
68
69
71
74

74
74
82

Introduction

Instrument Cluster

Warning lights and chimes Gauges Message center

Entertainment Systems

AM/FM stereo AM/FM stereo with CD AM/FM stereo cassette with CD AM/FM stereo with in-dash six CD

Climate Controls

Manual heating and air conditioning Automatic temperature control Rear window defroster

Lights

Headlamps Turn signal control Bulb replacement Driver Controls

Windshield wiper/washer control Steering wheel adjustment Power windows Mirrors Speed control

Locks and Security

Keys Locks Anti-theft system

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89
97
112
125
143

143
145
158
163
170
173
174

174
179
183
184
186
190

190
191
192
193
201
207
208
211
213

220
220
221

Table of Contents

Seating and Safety Restraints

Seating Safety restraints Airbags Child restraints

Tires, Wheels and Loading

Tire information Tire inflation Tire Pressure Monitoring System (TPMS) Vehicle loading Trailer towing Recreational towing

Driving

Starting Brakes Traction Control™ Air suspension Transmission operation

Roadside Emergencies

Getting roadside assistance Hazard flasher control Fuel pump shut-off switch Fuses and relays Changing tires Wheel lug nut torque Jump starting Wrecker towing

Customer Assistance

Reporting safety defects (U.S. only) Reporting safety defects (Canada only)

Cleaning

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Table of Contents

Maintenance and Specifications

Engine compartment Engine oil Battery Engine coolant Fuel information Air filter(s) Part numbers Maintenance product specifications and capacities Engine data

Crown Victoria Severe Duty

Accessories

Ford Extended Service Plan

Scheduled Maintenance

Normal scheduled maintenance and log

Index

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231
233
236
238
244
260
263
264
267
270

300

302

306

311
328

All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Ford may change the contents without notice and without incurring obligation.

Copyright © 2011 Ford Motor Company

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

CONGRATULATIONS Congratulations on acquiring your new Ford Motor Company product. Please take the time to get well acquainted with your vehicle by reading this handbook. The more you know and understand about your vehicle, the greater the safety and pleasure you will derive from driving it. For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com • In Canada: www.ford.ca • In Mexico: www.ford.com.mx • In Australia: www.ford.com.au Additional owner information is given in separate publications. This vehicle’s Owner’s Guide describes every option and model variant available and therefore some of the items covered may not apply to your particular vehicle. Furthermore, due to printing cycles it may describe options before they are generally available. Remember to pass on this vehicle’s Owner’s Guide when reselling the vehicle. It is an integral part of the vehicle.

WARNING: Fuel pump shut-off switch: In the event of an accident the safety switch will automatically cut off the fuel

supply to the engine. The switch can also be activated through sudden vibration (e.g. collision when parking). To reset the switch, refer to the Fuel pump shut-off switch in the Roadside Emergencies chapter.

SAFETY AND ENVIRONMENT PROTECTION

Warning symbols in this guide

How can you reduce the risk of personal injury to yourself or others? In this guide, answers to such questions are contained in comments highlighted by the warning triangle symbol. These comments should be read and observed.

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

Warning symbols on your vehicle

When you see this symbol, it is imperative that you consult the relevant section of this guide before touching or attempting adjustment of any kind.

Protecting the environment We must all play our part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps towards this aim. Information in this respect is highlighted in this guide with the tree symbol. CALIFORNIA Proposition 65 Warning

WARNING: Engine exhaust, some of its constituents, and certain vehicle components contain or emit chemicals known to

the State of California to cause cancer and birth defects or other reproductive harm. In addition, certain fluids contained in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

PERCHLORATE MATERIAL Certain components of this vehicle such as airbag modules, seat belt pretensioners, and button cell batteries may contain Perchlorate Material – Special handling may apply for service or vehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate.

BREAKING-IN YOUR VEHICLE Your vehicle does not need an extensive break-in. Try not to drive continuously at the same speed for the first 1,000 miles (1,600 km) of new vehicle operation. Vary your speed frequently in order to give the moving parts a chance to break in. Drive your new vehicle at least 1,000 miles (1,600 km) before towing a trailer. For more detailed information about towing a trailer, refer to Trailer towing in the Tires, Wheels and Loading chapter.

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

Do not add friction modifier compounds or special break-in oils since these additives may prevent piston ring seating. See Engine oil in the Maintenance and Specifications chapter for more information on oil usage.

SPECIAL NOTICES

New Vehicle Limited Warranty For a detailed description of what is covered and what is not covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner’s Guide.

Special instructions For your added safety, your vehicle is fitted with sophisticated electronic controls.

WARNING: Please read the section Airbag Supplemental Restraint System (SRS) in the Seating and Safety Restraints chapter. Failure to follow the specific warnings and instructions could result in personal injury.

WARNING: Front seat mounted rear-facing child or infant seats should NEVER be placed in front of an active passenger airbag.

Notice to owners of Severe Duty vehicles (Crown Victoria only) Before you drive your vehicle, be sure to read the Crown Victoria Severe Duty chapter. This chapter contains important operation and maintenance information.

DATA RECORDING

Service Data Recording Service data recorders in your vehicle are capable of collecting and storing diagnostic information about your vehicle. This potentially includes information about the performance or status of various systems and modules in the vehicle, such as engine, throttle, steering or brake systems. In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may access or share among them vehicle diagnostic information received through a direct connection to your vehicle when diagnosing or servicing

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

your vehicle. For U.S. only (if equipped), if you choose to use the SYNC威 Vehicle Health Report, you consent that certain diagnostic information may also be accessed electronically by Ford Motor Company and Ford authorized service facilities, and that the diagnostic information may be used for any purpose. See your SYNC威 supplement for more information.

buckled/fastened;

Event Data Recording This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle; this data will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: • How various systems in your vehicle were operating; • Whether or not the driver and passenger seatbelts were • How far (if at all) the driver was depressing the accelerator • How fast the vehicle was travelling; and • Where the driver was positioning the steering wheel. This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Note: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data or information (e.g., name, gender, age, and crash location) is recorded (see limitations regarding 911 Assist and Traffic, directions and Information privacy below). However, parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.

and/or the brake pedal; and

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have such special equipment, can read the information if they have access to the vehicle or the EDR. Ford Motor Company and Ford of Canada do not access event data recorder information without obtaining consent, unless pursuant to court order or where required by law enforcement, other government authorities or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. Note: Including to the extent that any law pertaining to Event Data Recorders applies to SYNC威 or its features, please note the following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or, in certain vehicles, the activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location (such as latitude and longitude), and/or other details about the vehicle or crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not activate the 911 Assist feature. See your SYNC威 supplement for more information. Additionally, when you connect to Traffic, Directions and Information (if equipped, U.S. only) the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction, and speed (“vehicle travel information”) only to help provide you with the directions, traffic reports, or business searches your request. If you do not want Ford or its vendors to receive this information, do not activate the service. Ford Motor Company and the vendors it uses to provide you with this information do not store your vehicle travel information. For more information, see Traffic, Directions and Information, Terms and Conditions. See your SYNC威 supplement for more information.

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

CELL PHONE USE The use of Mobile Communications Equipment has become increasingly important in the conduct of business and personal affairs. However, drivers must not compromise their own or others’ safety when using such equipment. Mobile Communications can enhance personal safety and security when appropriately used, particularly in emergency situations. Safety must be paramount when using mobile communications equipment to avoid negating these benefits. Mobile Communication Equipment includes, but is not limited to, cellular phones, pagers, portable email devices, text messaging devices and portable two-way radios.

WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you

use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and that you comply with all applicable laws.

EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Guide. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and specifications that are unique to your vehicle. This Owner’s Guide is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for Export. Refer to this Owner’s Guide for all other required information and warnings.

2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Introduction

These are some of the symbols you may see on your vehicle.

Vehicle Symbol Glossary

Safety Alert

See Owner’s Guide

Fasten Safety Belt

Airbag - Front

Airbag - Side

Child Seat Tether Anchor

Child Seat Lower Anchor

Brake System

Anti-Lock Brake System

Parking Brake System

Brake Fluid - Non-Petroleum Based

Parking Aid System

Stability Control System

Speed Control

Master Lighting Switch

Hazard Warning Flasher

Fog Lamps-Front

Fuse Compartment

Fuel Pump Reset

Windshield Wash/Wipe

Windshield Defrost/Demist

Rear Window Defrost/Demist

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Introduction

Vehicle Symbol Glossary

Power Windows Front/Rear

Child Safety Door Lock/Unlock

Power Window Lockout

Interior Luggage Compartment Release

Panic Alarm

Engine Oil

Engine Coolant

Engine Coolant Temperature

Do Not Open When Hot

Battery

Avoid Smoking, Flames, or Sparks

Battery Acid

Explosive Gas

Fan Warning

Power Steering Fluid

Maintain Correct Fluid Level

MAX MIN

Service Engine Soon

Engine Air Filter

Passenger Compartment Air Filter

Jack

Check Fuel Cap

Low Tire Pressure Warning

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2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Instrument Cluster

WARNING LIGHTS AND CHIMES

Standard instrument cluster

Optional instrument cluster Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause expensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions. Many lights will illuminate when you start your vehicle to make sure the bulb works. If any light remains on after starting the vehicle, refer to the respective system warning light for additional information.

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Instrument Cluster

Service engine soon: The service engine soon indicator light illuminates when the ignition is first turned on to check the bulb and to indicate whether the vehicle is ready for Inspection/Maintenance (I/M) testing. Normally, the service engine soon light will stay on until the engine is cranked, then turn itself off if no malfunctions are present. However, if after 15 seconds the service engine soon light blinks eight times, it means that the vehicle is not ready for I/M testing. See the Readiness for Inspection/Maintenance (I/M) testing in the Maintenance and Specifications chapter. Solid illumination after the engine is started indicates the on-board diagnostics system (OBD-II) has detected a malfunction. Refer to On-board diagnostics (OBD-II) in the Maintenance and Specifications chapter. If the light is blinking, engine misfire is occurring which could damage your catalytic converter. Drive in a moderate fashion (avoid heavy acceleration and deceleration) and contact your authorized dealer as soon as possible.

WARNING: Under engine misfire conditions, excessive exhaust temperatures could damage the catalytic converter, the fuel

system, interior floor coverings or other vehicle components, possibly causing a fire.

Powertrain malfunction indicator (if equipped): Illuminates when a powertrain fault has been detected. Contact your authorized dealer as soon as possible. Check fuel cap (if equipped): Illuminates when the fuel cap may not be properly installed. Continued driving with this light on may cause the Service engine soon warning light to come on. Refer to Fuel filler cap in the Maintenance and Specifications chapter.

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Instrument Cluster

Brake system warning light: To confirm the brake system warning light is functional, it will momentarily illuminate when the ignition is turned to the on position when the engine is not running, or in a position between on and start, or by applying the parking brake when the ignition is turned to the on position. If the brake system warning light does not illuminate at this time, seek service immediately from your authorized dealer. Illumination after releasing the parking brake indicates low brake fluid level and the brake system should be inspected immediately by your authorized dealer.

BRAKE

WARNING: Driving a vehicle with the brake system warning light on is dangerous. A significant decrease in braking

performance may occur. It will take you longer to stop the vehicle. Have the vehicle checked by your authorized dealer. Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury.

ABS

Anti-lock brake system: If the ABS light stays illuminated or continues to flash, a malfunction has been detected, have the system serviced immediately by your authorized dealer. Normal braking is still functional unless the brake warning light also is illuminated. Airbag readiness: If this light fails to illuminate when the ignition is turned to on, continues to flash or remains on, have the system serviced immediately by your authorized dealer. A chime will sound when there is a malfunction in the indicator light. Safety belt: Reminds you to fasten your safety belt. A Belt-Minder威 chime will also sound to remind you to fasten your safety belt. Refer to the Seating and Safety Restraints chapter to activate/deactivate the Belt-Minder威 chime feature.

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Instrument Cluster

Charging system: Illuminates when the battery is not charging properly. If it stays on while the engine is running, there may be a malfunction with the charging system. Contact your authorized dealer as soon as possible. This indicates a problem with the electrical system or a related component. Engine oil pressure: Illuminates when the oil pressure falls below the normal range. Check the oil level and add oil if needed. Refer to Engine oil in the Maintenance and Specifications chapter. Engine coolant temperature: Illuminates when the engine coolant temperature is high. Stop the vehicle as soon as possible, switch off the engine and let cool. Refer to Engine coolant in the Maintenance and Specifications chapter.

WARNING: Never remove the coolant reservoir cap while the engine is running or hot.

Traction Control™ : Flashes when the Traction Control™ system is active. It will be illuminated solidly if there is a fault with the system; traction control will be disabled. Have the system serviced immediately. Refer to the Driving chapter for more information. Severity indicator (if equipped): Displays the indicated severity color when any of the following warning conditions has occurred: • Red: Low Oil Pressure, Charge • Amber: Low Fuel Refer to Message center in this chapter.

System, Engine Coolant Over Temperature, Door Ajar

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2011 Crown Victoria (cro) Owners Guide, 3rd Printing USA (fus)

Instrument Cluster

Low tire pressure warning: Illuminates when your tire pressure is low. If the light remains on at start up or while driving, the tire pressure should be checked. Refer to Inflating your tires in the Tires, Wheels and Loading chapter. When the ignition is first turned to on, the light will illuminate for three seconds to ensure the bulb is working. If the light does not turn on, have the system inspected by your authorized dealer. For more information on this system, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter. Air suspension (if equipped): Illuminates when the air suspension is turned off, the load limit is exceeded or the air suspension system requires servicing. Low fuel (if equipped): Illuminates when the fuel level in the fuel tank is at or near empty (refer to Fuel gauge in this chapter for more information). O/D off: Illuminates when the overdrive function of the transmission has been turned off; refer to the Driving chapter. If the light does not illuminate, have the transmission serviced soon, or damage may occur. Speed control (if equipped): Illuminates when the speed control is activated. Turns off when the speed control system is deactivated.

O/D OFF

Door ajar (if equipped): Illuminates when one of the doors is not completely shut and the ignition is turned to on. With the ignition in on position, a tone will sound for one second (if a door is open).

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Instrument Cluster

Turn signal: Illuminates when the left or right turn signal or the hazard lights are turned on. If the indicators stay on or flash faster, check for a burned out bulb. High beams: Illuminates when the high beam headlamps are turned on.

Headlamps on warning chime: Sounds when the headlamps or parking lamps are on, the ignition is off (the key is not in the ignition) and the driver’s door is opened. Key-in-ignition warning chime: Sounds when the key is left in the ignition in the off or accessory position and the driver’s door is opened.

GAUGES

Speedometer: Indicates the current vehicle speed. Refer to the Message center in this chapter to change your display to a digital speedometer. The digital display is more accurate than the analog gauge and may not match.

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Instrument Cluster

Engine coolant temperature gauge: Indicates engine coolant temperature. At normal operating