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WARNING
When manual zoom is on, the full area behind the vehicle is not shown. Be aware of your surroundings when
using the manual zoom feature.
Note: Manual zoom is only available when the transmission is in R (Reverse). Note: When manual zoom is enabled, only the centerline is shown.
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Cruise Control
The indicator will display in the instrument cluster.
Setting a Speed 1. Accelerate to the desired speed. 2. Press and release SET+. 3. Take your foot off the accelerator
pedal.
Changing the Set Speed • Press and hold SET+ or SET-. Release the control when you reach the desired speed.
• Press and release SET+ or SET-. The set speed will change in approximately 1 mph (2 km/h) increments.
• Press the accelerator or brake pedal
until you reach the desired speed. Press and release SET+.
Canceling the Set Speed Pull CAN toward you and release, or tap the brake pedal. The set speed will not be erased. Resuming the Set Speed Pull RES toward you and release. Switching Cruise Control Off Note: You will erase the set speed if you switch the system off. Press and release OFF or switch the ignition off.
PRINCIPLE OF OPERATION Cruise control lets you maintain a set speed without keeping your foot on the accelerator pedal. USING CRUISE CONTROL
WARNINGS
Do not use cruise control in heavy traffic, on winding roads or when the road surface is slippery. This could
result in loss of vehicle control, serious injury or death.
When you are going downhill, your vehicle speed may increase above the set speed. The system will not apply the brakes. Change down a gear to assist the system in maintaining the set speed. Failure to do so could result in loss of vehicle control, serious injury or death.
Note: Cruise control will disengage if your vehicle speed decreases more than 10 mph (16 km/h) below your set speed while driving uphill.
The cruise controls are located on the steering wheel. Switching Cruise Control On Press and release ON.
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E142437E71340 Cruise Control
ECO Cruise Control This feature saves vehicle energy by relaxing acceleration compared to standard cruise control. For example, your vehicle may temporarily lose speed when going uphill. ECO will appear in the information display when ECO cruise control is activated. It can be switched on or off in the information display. See General Information (page 88).
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Driving Aids
an improperly inflated tire uneven tire wear loose or worn suspension components loose or worn steering components improper vehicle alignment
system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. Typical steering and driving maneuvers will allow the system to cool and steering assist will return to normal. Steering Tips If the steering wanders or pulls, check for: • • • • • A high crown in the road or high crosswinds may also make the steering seem to wander or pull. Adaptive Learning The EPS system adaptive learning helps correct for road irregularities and improves overall handling and steering feel. It communicates with the vehicle's brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, the vehicle must be driven a short distance before the strategy is relearned and all systems are reactivated.
STEERING Electric Power Steering WARNINGS
The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation. When a system error is detected a steering message will appear in the information display.
The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation of the electronic system. When an electronic error is detected, a message will be displayed in the information display. If this happens, stop the vehicle in a safe place, and turn off the engine. After at least 10 seconds, reset the system by restarting the engine, and watch the information display for a steering message. If a steering message returns, or returns while driving, take the vehicle to your dealer to have it checked. Obtain immediate service if a system error is detected. You may not notice any difference in the feel of your
steering, but a serious condition may exist. Failure to do so may result in loss of steering control.
Your vehicle is equipped with an electric power-assisted steering system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Extreme continuous steering may increase the effort it takes for you to steer. This occurs to prevent internal overheating and permanent damage to your steering
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Load Carrying
REAR UNDER FLOOR STORAGE
Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the cargo shade. To operate the cargo shade: 1. Pull the rear edge of the cargo shade
rearward.
2. Secure both ends of the support rod into the retention slots located on the rear quarter trim panels.
Removing the Shade
Press the release lever on each side forward, and then lift the shade out of the mounting feature. You will see a red mark when the lever is unlatched.
The under floor storage compartments are located behind the front seats. Lift the handle to unlatch the lid. LUGGAGE COVERS WARNINGS
Make sure that the posts are properly latched in mounting features. The cover may cause injury in a sudden
stop or accident if it is not securely installed.
Do not place any objects on the cargo area shade. They may obstruct your vision or strike occupants of your vehicle in a sudden stop or crash.
Use the cargo shade to cover items in the cargo area of your vehicle.
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E162198E164183E162195 Load Carrying
LOAD LIMIT Vehicle Loading This section will guide you in the proper loading of your vehicle to keep your loaded vehicle weight within its design rating capability. Properly loading your vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings from the vehicle’s Tire Label or Safety Compliance Certification Label:
Base Curb Weight - is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment.
payload for the vehicle as built by the assembly plant. If you install any aftermarket or authorized-dealer installed equipment on the vehicle, you must subtract the weight of the equipment from the payload listed on the Tire Label in order to determine the new payload.
Payload - is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum
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E143816PAYLOAD Load Carrying
WARNING
The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover. Example only:
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E142516 Load Carrying
Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) including vehicle curb weight and all payload.
GAWR (Gross Axle Weight Rating) - is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The total load on each axle must never exceed its Gross Axle Weight Rating.
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E142517E143817CARGO Load Carrying
GVW (Gross Vehicle Weight) - is the Vehicle Curb Weight, plus cargo, plus passengers. GVWR (Gross Vehicle Weight Rating) - is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). It is shown on the Example only:
Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The Gross Vehicle Weight must never exceed the Gross Vehicle Weight Rating.
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E162603E142523 Load Carrying
WARNINGS
Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.
Steps for determining the correct load limit: 1. Locate the statement "The
combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard.
2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.
3. Subtract the combined weight
of the driver and passengers from XXX kg or XXX lb.
WARNINGS
Exceeding the Safety Compliance Certification
Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.
Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.
Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.
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E142524 Load Carrying
- 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635
kilograms - (5 x 99 kilograms) - (5 x 13.5 kilograms) = 635 - 495 - 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be:1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.)
5. Determine the combined
weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.
6.
The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity: *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220
pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 - (5 x 220) - (5 x 30) = 1400 - 1100180
C-MAX (CCG)
Load Carrying
the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.181
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Towing
TOWING A TRAILER WARNING
Never tow a trailer with your vehicle. This powertrain is not
designed to tow. TRANSPORTING THE VEHICLE
If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.
C-MAX (CCG)
We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. The front wheels (drive wheels) must be on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission. We recommend placing the rear wheels on a tow dolly when towing your vehicle from the front using wheel lift equipment. This prevents damage to the rear fascia. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing In the event your vehicle becomes disabled (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain/transmission configuration) under the following conditions: •
The vehicle is facing forward so that it is towed in a forward direction. The transmission is placed in position N. If the transmission gearshift lever cannot be moved to position N, it may need to be overridden. See Automatic Transmission (page 153).
•
• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80
kilometers).
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E143886 Towing
Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 105). Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. You can tow your vehicle with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly follow the instructions specified by the equipment provider. If you tow your vehicle with all four wheels on the ground: • • Release the parking brake. • Place the transmission in position N. • Place the ignition in the off position.
Tow only in the forward direction.
See Starting and Stopping the Engine (page 124).
• Do not exceed 70 mph (113 km/h). • Place the transmission in position P, start the vehicle and allow it to run for one minute at the beginning of each day (you may need to press the accelerator pedal in order to start the vehicle). After allowing the vehicle to run, place the transmission back into position N and the ignition in the accessory position.
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Driving Hints
BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. The engine also needs to break in. Avoid hard accelerations and driving too fast for the first 1000 miles (1600 kilometers). If possible, avoid carrying heavy loads up steep grades during the break-in period. ECONOMICAL DRIVING Several things affect your fuel economy: • How you drive your vehicle • How you maintain your vehicle •The conditions you drive your vehicle in
You may improve your fuel economy by keeping these things in mind: • Avoid constant accelerating in order to
change lanes and get around other vehicles.
• Drive your vehicle at reasonable
speeds. Traveling at 65 miles per hour (105 kilometers per hour) uses about 15 percent less fuel than traveling at 75
miles per hour (121 kilometers per hour).• Drive at steady speeds without
stopping.
• Anticipate stops. Slowing down your
vehicle may eliminate the need to stop. Keep the tires properly inflated and use only the recommended size. Turn off the heater if you do not need it. When you have the heater on, keep it at the lowest blower and temperature setting necessary to be comfortable.
•
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C-MAX (CCG)
• When it is cold outside, park in a sunny
location or climate-controlled environment. This may save fuel by reducing the energy needed to heat the cabin. Turn off the air conditioning if you do not need it. When you have the air conditioning on, keep it at the lowest blower and highest temperature setting necessary to be comfortable.
• When it is hot or sunny outside, parking
in a shaded or climate-controlled environment will save fuel by reducing the energy needed to cool the cabin. For the C-Max Energi, use preconditioning to improve your fuel economy. For more information on preconditioning, See High Voltage Battery (page 146). Turn off the heated seats if you are not using them. Turn off the defroster when you no longer need it for visibility, turning it off will help you improve your fuel economy. For the C-Max Energi, plug in and recharge the high voltage battery whenever possible.
•
•
•
•
•
• Use ECO Cruise Control, especially in
hilly terrain. For information on enabling eco-cruise, See Cruise Control (page 171).
• Use low gear L shift position when enhanced engine braking is needed. Otherwise, use drive gear D shift position.
• Combine errands and minimize
stop-and-go driving. A warmed up engine works more efficiently. When running errands, go to the furthest destination first and then work your way back home.
• Close the windows for high-speed
driving.
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Driving Hints
DRIVING THROUGH WATER Note: Driving through deep water above the recommended levels can cause vehicle damage. If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).
When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.
• Use the recommended engine oil. • Perform all regularly scheduled
maintenance.
• Use the coach and brake coach display
to get feedback on your economical drive style. For more information, See Information Displays (page 88).
Avoid these actions; they reduce your fuel economy: • Avoid sudden accelerations or hard accelerations. Accelerate and slow down in a smooth, moderate fashion. • Avoid revving the engine before turning
off your vehicle.
• Avoid long idle periods. • Do not warm up your vehicle on cold
mornings.
• Do not rest your foot on the brake
pedal while driving.
• Avoid carrying unnecessary weight. Approximately 1 mile per gallon (0.4
kilometers per liter) is lost for every 400 pounds (180 kilograms) of weight carried.• Avoid adding particular accessories to
your vehicle (bug deflectors, car top carriers, ski or bike racks).
• Avoid driving with the wheels out of
alignment.
Things to keep in mind when you refuel your vehicle: •
Fuel generates fewer vapors when it is cool and dark outside. Fill your vehicle up in the early morning or late evening. • Use the recommended octane-rated
fuel. Using fuel below the recommended rating will lower your fuel economy.
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E142667 Driving Hints
FLOOR MATS
To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position. Remove in reverse order.
WARNINGS
Always use floor mats that are designed to fit the foot well of your vehicle, leaving the pedal area
unobstructed, and which can be firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.
Incorrectly fitted floor mats can cause the accelerator pedal to become stuck in the open position.
This can cause loss of vehicle control. Always correctly install the floor mats to the retention posts so that they cannot slip out of position or
obstruct pedal operation.
Do not place unsecured floor mats or any other covering in the foot well. Do not place additional floor mats or any other covering on top of the original floor mats. This will reduce the pedal clearance and interfere with the pedal operation.
Do not allow objects to fall or become trapped under the pedals of your vehicle. This can cause loss of
vehicle control.
Carry out regular inspections to make sure the floor mats are secure.
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E142666 Roadside Emergencies
ROADSIDE ASSISTANCE Vehicles Sold In The U.S.: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: 24 hours, seven days a week. • for the coverage period listed on the • Roadside Assistance Card included in your Owner's Manual portfolio.
• •
Roadside assistance will cover: •
a flat tire change with a good spare, if provided with the vehicle (except vehicles that have been supplied with a tire inflation kit). battery jump start. lock-out assistance (key replacement cost is the customer's responsibility). fuel delivery — Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out — available within 100 feet
•
(30.5 meters) of a paved or county maintained road, no recoveries. towing — Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3
kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).•
Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Vehicles Sold In The U.S. : Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner's information portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts. Vehicles Sold In Canada : Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold In Canada : Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference. Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.
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Roadside Emergencies
1. Press the START/STOP button to
turn the ignition off.
2. Press the brake pedal and press the
START/STOP button (crank attempt).
3. Remove your foot from the brake pedal and press the START/STOP button (ignition off).
4. Press the START/STOP button again
to re-enable the fuel system.
JUMP-STARTING THE VEHICLE
WARNINGS
The gases around the battery can explode if exposed to flames, sparks or lit cigarettes. An explosion could
result in injury or vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Preparing Your Vehicle Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system. 1. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts.
HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.
The hazard warning button is located on the instrument panel. Use it when your vehicle is
creating a safety hazard for other motorists. • Press the button to turn on the hazard
warning function, and the front and rear direction indicators will flash.
• Press the button again to turn them
off.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: 1. Turn the ignition off. 2. Turn the ignition to crank. 3. Turn the ignition off. 4. Turn the ignition on again to re-enable
the fuel pump.
For vehicles equipped with a push button start system:
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Roadside Emergencies
2. Check all battery terminals and remove
any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level.
3. Turn the heater fan on in both vehicles
to protect from any electrical surges. Turn all other accessories off.
Connecting the Jumper Cables Your vehicle has a 12-volt battery that has two prongs accessible from under the hood. Your vehicle can be jumped the same way conventional vehicles can by using these prongs. The illustration below shows the two connector prongs used for jump-starting your vehicle.
A. Positive prong (+) B. Negative prong (-) Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. Note: Remove the red cap from the positive prong (A) on your vehicle before connecting the cables.
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E163911AB Roadside Emergencies
WARNING
Never connect the negative end of the cable to the negative (-) terminal of the discharged battery. A spark
may cause an explosion of the gases that surround the battery. Always use the negative prong as a grounding point.
Make sure that the cables are clear of fan blades, belts, the moving parts of both engines, or any fuel delivery system parts. Jump Starting 1. Start the booster vehicle and press the
accelerator pedal moderately.
2. Start the disabled vehicle. Check the
instrument cluster for the Ready to Drive light as the gasoline engine may not start, but the electric motor may be running.
3. Once you start the disabled vehicle, run
both vehicles for an additional three minutes before disconnecting the jumper cables.
Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery.
1. Connect the positive (+) jumper cable
to the positive (+) prong (A) of the discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
4. Make the final connection of the
negative (-) cable to the negative (-) prong (B) of your vehicle.
Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components. These items should not be considered grounding points.
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E148861 Roadside Emergencies
COLLISION, DAMAGE OR FIRE EVENT Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries (Vehicle Owner/Operator/General Public) Electric and Hybrid-Electric Vehicle Considerations In the event of damage or fire involving an electric vehicle (EV) or hybrid-electric vehicle (HEV): • Always assume the high-voltage
battery and associated components are energized and fully charged. Exposed electrical components, wires and high-voltage batteries present potential high-voltage shock hazards.
•
1. Remove the jumper cable from the
negative prong.
2. Remove the jumper cable on the
negative (-) terminal of the booster vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery.
4. Remove the jumper cable from the positive (+) prong of the disabled vehicle's battery.
After disconnecting the jumper cables, let the disabled vehicle sit in Ready to Drive mode for several minutes to charge the 12V battery. The disabled vehicle can charge the 12V battery even if the gasoline engine may be off. The 12V battery will receive power from the high-voltage battery instead.
• Venting/off-gassing high-voltage
battery vapors are potentially toxic and flammable.
• Physical damage to the vehicle or high-voltage battery may result in immediate or delayed release of toxic, flammable gases and fire.
Vehicle Information and General Safety Practices •
Know the make and model of your vehicle.
• Review the owner’s manual and
become familiar with your vehicle’s safety information and recommended safety practices.
• Do not attempt to repair damaged electric and hybrid-electric vehicles yourself. Contact an authorized Ford Dealer or vehicle manufacturer representative for service.
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E148862 Roadside Emergencies
• As with any vehicle fire, do not inhale smoke, vapors or gas from the vehicle, as they may be hazardous.
•
• Remain a safe distance upwind and
uphill from the vehicle fire. Stay out of the roadway and stay out of the way of any oncoming traffic while awaiting the arrival of emergency responders. Post-Incident • Do not store a severely damaged
vehicle with a lithium-ion battery inside a structure or within 50 feet (15
meters) of any structure or vehicle. • Make sure that passenger and cargocompartments remain ventilated (i.e., open window, door, or trunk). For vehicles in the United States, notify Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice response menu), an authorized Ford dealer or service center as soon as possible as there may be other steps to secure and discharge the high-voltage battery. For vehicles in Canada, notify Ford Motor Company 1-800-565-3673
(then follow the prompts on the voice response menu), an authorized Ford dealer or service center as soon as possible as there may be other steps to secure and discharge the high-voltage battery.•
•
• Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear gurgling or bubbling from the high-voltage battery.
Crashes A crash or impact significant enough to require an emergency response for conventional vehicles would also require the same response for an electric or hybrid-electric vehicle. If possible • Move your car to a safe, nearby
location and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the parking brake, turn off the vehicle, activate the hazard lights, and move your key(s) at least 16 feet (5 meters) away from the vehicle.
Always • Call 911 if assistance is needed and
advise that an electric or hybrid-electric vehicle is involved.
• Do not touch exposed electrical
components or the engine compartment, as a shock hazard may exist.
• Avoid contact with leaking fluids and gases, and remain out of the way of oncoming traffic until emergency responders arrive.
• When emergency responders arrive,
tell them that the vehicle involved is an electric vehicle or hybrid vehicle.
Fires As with any vehicle, call 911 immediately if you see sparks, smoke or flames coming from the vehicle. • Exit the vehicle immediately. • Advise 911 that an electric or
hybrid-electric vehicle is involved.
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Roadside Emergencies
POST-CRASH ALERT SYSTEM The system flashes the turn signal lamps and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and lamps will turn off when: • •
The hazard control button is pressed The panic button (if equipped) is pressed on the remote entry transmitter Your vehicle runs out of power
•
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C-MAX (CCG)
Customer Assistance
These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,
City/State, or Zip Code
Ford Extended Service Plans Ford Genuine Accessories Service specials and promotions.
• Owner Manuals • Maintenance Schedules • Recalls • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.3.
2.
GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com194
C-MAX (CCG)
Customer Assistance
California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.•
In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •
Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.
• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.
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Customer Assistance
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.196
C-MAX (CCG)
Customer Assistance
In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:197
C-MAX (CCG)
Customer Assistance
Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. ESTHelm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
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E142557 Customer Assistance
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.
Transport Canada Contact Information
Website Phone
http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510
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C-MAX (CCG)
Fuses
WARNINGS
To reduce risk of electrical shock, always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs.
The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle's main electrical systems from overloads. If you disconnect and reconnect the battery, you will need to reset some features. See Changing the 12V Battery (page 218). Lift the release lever at the rear of the cover to remove it.
FUSE SPECIFICATION CHART Pre-Fuse Box Your vehicle has a pre-fuse box attached to the power distribution box. There is a second pre-fuse box attached to the 12-volt battery terminal in the rear of your vehicle. They contain high-current fuses. If you need to replace one of these fuses, see an authorized dealer. Power Distribution Box WARNINGS
Always disconnect the battery before servicing high current fuses.
200
C-MAX (CCG)
E162196 Fuses
Fuse or relay number
Fuse amp rating
Protected components
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19F20
F21
F22
F23F24
F2550A Midi 50A Midi 50A Midi 50A Midi
— —
40A** 30A** 40A** 40A** 30A**
—
25A** 20A** 30A** 20A** 20A** 20A** 5A*
15A* 5A* 5A* 5A*
5A* 10A*
Cooling fan module Electric water pump Body control module supply 1
Body control module supply 2
Not used Not used Anti-lock brake system pump Anti-lock brake system valve Vacuum pump Heater blower motor Engine management Not used Powertrain control module relay Rear wiper Body control module KL30 supply Body control module 15 feed Transmission oil pump (C-MAX Energi) Front wiper motor Anti-lock brake system and electronic stability program module Horn Stop light switch Vacuum pump monitoring Engine control module 15 / Powertrain control module 15 / Transmission oil pump 15
Relay coils, Light switch module Motor electronic cooling pump201
C-MAX (CCG)
Fuses
Fuse or relay number
Fuse amp rating
Protected components
F26
F27
F28
F29F30
F31
F32
F33
F34
F35
F36
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R145A* 5A* 15A* 10A*
10A*
5A* 20A* 15A* 10A* 10A* 20A*
—
Micro relay Micro relay Micro relay
—
Micro relay Power relay Power relay
—
Mini relay
—
Power relay Mini relay Mini relay
Electronic power assist steering module 15
Mass air flow sensor Powertrain control module Electronic air conditioning compressor / Positive temperature coefficient heater Engine control module, Powertrain control module Charge port light ring (C-MAX Energi) Vehicle power 2
Vehicle power 4
Injectors Vehicle power 3
Vehicle power 1
Not used Horn Hybrid powertrain control Front wiper Not used Front and rear wiper high/low Vacuum pump Ignition feed Not used Vacuum pump sensor Not used Cooling fan Heater blower Engine control relay*Mini fuses **Cartridge fuses
202
C-MAX (CCG)
Fuses
Passenger Compartment Fuse Panel
The fuse panel is located on the right-hand side below the glove box. You may need to remove a trim panel to access it.
Fuse or relay number
Fuse amp rating
Protected components
F56
F57
F58
F5920A — 5A 5A
Fuel pump supply Not used Not used (spare) Passive anti-theft system
203
C-MAX (CCG)
E129926 Fuses
Fuse or relay number
Fuse amp rating
Protected components
F60
F61
F62F63
F64
F65
F66
F67F68
F69
F70
F71F72
F73
F74
F75
F76
F77
F78
F79
F80
F81
F82
F8310A
20A 5A
10A — 10A 20A 7.5A
15A 5A 20A 10A
7.5A 7.5A 15A 15A 10A 20A 5A 15A 20A 5A 20A 20A
Interior light, Driver door switch pack, Glove box illumination, Overhead console switch bank Cigar lighter, Second row power point Autowipers module, Auto-dimming rear view mirror Not used (spare) Not used Liftgate release Driver door unlock supply Cell phone passport (C-MAX Energi), Multi- function display, GPS module, SYNC Not used (spare) Instrument cluster Central lock and unlock supply Heating control head (manual air condi- tioner), Climate control module Steering wheel module Data link connector, OBD II supply Headlamp supply Fog lamp supply Reversing lamp supply Washer pump Ignition switch, Start button Radio, Hazard light switch Not used (spare) Power sun shade, Remote receiver antenna Washer pump ground Central locking ground
204
C-MAX (CCG)
Fuses
Fuse or relay number
Fuse amp rating
Protected components
F84
F85
F86F87
F88
F8920A 7.5A 10A
— 25A —
Drive door unlock ground Electronic 15 feed Restraints control module, Passenger air bag deactivation indicator Not used Not used (spare) Not used
Luggage Compartment Fuse Panel The fuse panel is located in the luggage compartment behind the left side wheel well. Remove the fuse panel cover to gain access to the fuses.
Fuse or relay number
Fuse amp rating
F1
F2
F3
F4
F5
F65A 10A 5A 25A 25A 25A
Protected components Hands-free liftgate entry module Keyless vehicle module Keyless vehicle door handles Door control unit front left Door control unit front right Door control unit rear left
205
C-MAX (CCG)
E129927 Fuses
Fuse or relay number
Fuse amp rating
Protected components
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28
F29
F30
F31
F32
F3325A — 25A 25A — 15A — 10A — — 10A 15A 15A — 15A 10A — 30A 25A 40A 20A — — 5A 5A 5A —
Door control unit rear right Not used Driver seat motor Heated rear window Not used Battery electronics control module Not used
