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against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Power: Press this button to switch the system off and on. SOURCE: Press this button to access different audio modes, such as AM, FM and A/V Input. Seek, Reverse and Fast Forward: In radio mode, select a frequency band and press these buttons. The system stops at the first station it finds in that direction. In SIRIUS mode, press these buttons to select the previous or next channel. If a specific category is selected (such as Jazz, Rock or News), use these buttons to find the previous or next channel in the selected category. In CD mode, press these buttons to select the previous or next track.
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- TUNE +: In radio mode, press these buttons to manually search through the radio frequency band. In SIRIUS mode, press these buttons to find the next or previous available satellite radio station. Volume: Turn this control to adjust the volume. SOUND: Press this button to access settings for Treble, Middle, Bass, Balance and Fade. Eject: Press this button to eject a CD.
Menu Structure Note: Depending on your system, some options may appear slightly different. Press MENU.
Press the up and down arrow buttons to scroll through the options. Press the right arrow to enter a menu. Press the left arrow to exit a menu. Press OK to confirm a selection.
Radio
Use the left and right arrows to go up or down the frequency band. Select for a brief sampling of all available channels. Select to store the six strongest local stations on the AM- AST and FM-AST frequency bands. Select to have the system search by certain music categories (such as Rock, Pop or Country). Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category.
SIRIUS
Select for a brief sampling of all available channels. Select to view your satellite radio electronic serial number (ESN). You will need this number when communicating with SIRIUS® to activate, modify or track your account. Select to view available satellite radio channels. Press OK to open a list of the following options for this channel: Tune Channel, Skip Channel or Lock Channel. Once you skip or lock a channel, you can only access it by pressing Direct and entering the channel number. Locking or unlocking a channel requires your PIN.
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Manual tune
Scan AST
PTY/Set Category
RBDS/RDS
Scan Show ESN
Channel Guide
C-MAX (CCG)
Audio System
SIRIUS
Select to view channel categories (such as Pop, Rock or News). If you select a category, seek and scan functions only stop on channels in that category. Select to turn off or turn on alerts for songs, artists or teams. The system alerts you when the selection is playing on another channel. Save up to 20 alerts. Use your PIN to unlock previously locked stations. Use to restore any channels you previously skipped. Select to create a PIN, which allows you to lock or unlock channels. Your initial PIN is 1234.
Audio Settings
Automatically adjusts the volume to compensate for speed and wind noise. You can set the system between 0 and +7. Select to adjust settings for Treble, Middle, Bass, Fade and Balance. Select to optimize sound quality for the chosen seating position. Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category. Choose between STEREO SURROUND mode and STEREO mode.
CD Settings
Select to scan all disc selections. Select to scan all music in the current MP3 folder. Select to bring soft and loud passages together for a more consistent listening level.
Set Category
Alerts
Unlock All Stations Skip No stations Parental Lock (PIN)
Spd. Comp. Vol.
Sound
Occupancy Mode
RBDS/RDS Text
DSP
Scan All Scan Folder CD Compression
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Clock Settings Select to set the time. Select to set the calendar date. Select to view clock time in a 12-hour mode or 24-hour mode.
Display Settings
Select to change display brightness. Select to display the language in English, French or Spanish. Select to display the outside temperature in Fahrenheit or Celsius.
Set Time Set Date 24h Mode
Dimming Language
Temp. setting
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. When HD Radio broadcasts are active, you can access the following functions:
DIGITAL RADIO Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the HD Radio logo on your screen. When this logo is available, you may also see Title and Artist fields on-screen.
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When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief
sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.
• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.
Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.
In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.
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Potential station issues
Issues
Cause
Action
Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.
Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.There is no text information shown for currently selected frequency.
This is poor time alignment by the radio broadcaster.
No action required. This is a broadcast issue.
The radio is shifting between analog and digital audio.
The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.
Data service issue by the radio broadcaster.
No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.
No action required. The station is not available in your current location.
Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.
HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences
Pressing Scan disables HD2-HD7 channel search.
HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.
SATELLITE RADIO (IF EQUIPPED) SIRIUS® broadcasts a variety of music, news, sports, weather, traffic and entertainment satellite radio channels. For more information and a complete list of SIRIUS satellite radio channels, visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.
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Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Reception Factors
Potential satellite radio reception issues
Antenna obstructions
Terrain
Station overload
Satellite radio signal interfer- ence
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.
SIRIUS® Satellite Radio Service Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term, which begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. For more information on extended subscription terms (a service fee is required), the online media player and a complete list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, press Options.
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Condition
Possible action
No action required. This message should disappear shortly.
If this message does not clear shortly, or with an igni- tion key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return.
No action required. The process may take up to three minutes. Contact SIRIUS at 1-888- 539-7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.
Troubleshooting Radio display
Acquiring
Sat Fault/SIRIUS system failure
Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.
Invalid Channel
Unsubscribed Channel
The channel is no longer available. Your subscription does not include this channel.
No Signal
Updating
The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel programming in progress.
Call SIRIUS 1-888-539-7474
Your satellite service is no longer available.
None found. Check Channel Guide.
Subscription Updated
All the channels in the selected category are either skipped or locked. SIRIUS has updated the channels available for your vehicle.
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The auxiliary input jack allows you to connect and play music from your portable music player through your vehicle speakers. You can use any portable music player designed for use with headphones. Your audio extension cable must have male 1/8th-inch (3.5 millimeter) connectors at each end. 1. Switch off the engine, radio and
portable music player. Set the parking brake and put the transmission in position P.
2. Plug the extension cable from the
portable music player into the auxiliary input jack.
3. Switch the radio on. Select either a
tuned FM station or a CD.
4. Adjust the volume as desired. 5. Switch your portable music player on
and adjust its volume to half its maximum level.
6. Press AUX until LINE or LINE IN
appears in the display. You should hear music from your device even if it is low.
7. Adjust the volume on your portable
music player until it reaches the volume level of the FM station or CD. Do this by switching back and forth between the AUX and FM or CD controls.
USB PORT (IF EQUIPPED)
AUDIO INPUT JACK WARNINGS
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
For safety reasons, do not connect or adjust the settings on your portable music player while your
vehicle is moving.
Store the portable music player in a secure location, such as the center console or the glove box, when your
vehicle is moving. Hard objects may become projectiles in a collision or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.
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E149149E142604 Audio System
The USB port allows you to plug in media playing devices, memory sticks and charge devices (if supported). See SYNC™ (page 287). MEDIA HUB (IF EQUIPPED) The media hub is located in the center console and has the following features:
A/V inputs SD card slot USB ports
See MyFord Touch™ (page 322).
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CBAE142605 SYNC™
GENERAL INFORMATION
SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, Directions & Information).*
• Use applications, such as Pandora and
Stitcher, via SYNC AppLink.
• Access phonebook contacts and music
using voice commands. Stream music from your connected phone. Text message.
•
•
• Use the advanced voice recognition
system
• Charge your USB device (if your device
supports this).
*These features require activation. Make sure that you review your device's manual before using it with SYNC. Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673.
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When using SYNC: • Do not operate playing devices if the
power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.
Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and to personalize your Saved Points and Favorites. Essential for keeping up with the latest software downloads available for SYNC.
•
• Access to customer support for any
questions you may have.
Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h). Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
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System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.
USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. Initiating a Voice Session
Push the voice icon. A tone sounds and Listening appears in the display. Say any of the
following:
Say
"Bluetooth audio" "Cancel" "Line in"
"Mobile apps" * "Phone"
"Services" * "SYNC" "USB"
"Vehicle health report" * "Voice settings" "Help"
If You Want To
Stream audio from your phone. Cancel the requested action. Access the device connected to the auxiliary input jack. Access mobile applications.
Make calls. Access the SYNC Services portal.
Return to the main menu. Access the device connected to your USB port. Run a vehicle health report.
Adjust the level of voice interaction and feedback. Hear a list of voice commands available in the current mode.
* This is an optional feature and available in the United States only.
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E142599 SYNC™
System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level
Push the voice icon. Say "Voice settings" when prompted, then any of the following:
When you say:
"Interaction mode standard"
"Interaction mode advanced"
The system:
Provides more detailed interaction and
guidance.
Provides less audible interaction and more
tone prompts.
The system defaults to the standard interaction mode.
Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.
When you say:
"Confirmation prompts off"
"Confirmation prompts on"
The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification.
The system:
Makes a best guess from the command; you may still occasionally be asked to
confirm settings.
Clarifies your voice command with a short
question.
For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."
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E142599 When you say:
"Media candidate lists off"
"Media candidate lists on"
"Phone candidate lists off"
SYNC™
The system:
Makes a best guess from the media
candidate list. You may still occasionally
be asked questions.
Clarifies your voice command for media
candidates.
Makes a best guess from the phone
candidate list. You may still occasionally
be asked questions.
"Phone candidate lists on"
Clarifies your voice command for phone
candidates
Ending a call.
USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone's compatibility, see your phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.
•
• At any time, you can interrupt the
system while it is speaking by pressing the voice icon.
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OK.
1. Press the phone button, and then scroll
to System Settings. Press OK.
2. Scroll to Bluetooth Devices. Press OK. 3. Scroll to Add Bluetooth Device. Press
4. When Find SYNC appears in the
display, press OK.
5. Put your phone into Bluetooth
discovery mode. See your phone's manual if necessary.
6. When prompted on your phone's
display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and download your phone book. Phone Voice Commands Press the voice icon and say "Phone". Say any of the following:
"PHONE"
"Call
"1,2 "Call
at home"1,2 "Call
at work"1,2 "Call
in office"1,2 "Call
on mobile OR cell"1,2 "Call
on other"1,2 "Call history incoming"2
"Call history missed"2
Pairing a Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cellular phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position P. Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls. 1. Press the phone button. When the display indicates there is no phone paired, press OK.
2. When Find SYNC appears in the
display, press OK.
3. Put your phone into Bluetooth
discovery mode. See your device's manual if necessary.
4. When prompted on your phone's
display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook. Pairing Subsequent Phones Note: Make sure to switch on the ignition and the radio. Put the transmission in position P. Note: To scroll through the menus, press the up and down arrows on your audio system.
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"PHONE"
"Call history outgoing"2
"Connections"2
"Dial"1,3
"Go to privacy"
"Hold" "Join"
"Menu"2,4
"Phone book
"2 "Phone book
at home"2 "Phone book
at office"2 "Phone book
at work" 2 "Phone book
on mobile OR cell"2
"Phone book
on other"2 1 This command does not require you to say "Phone" first. 2 This command is not available until phone information is completely downloaded using Bluetooth. 3 See Dial table below. 4 See Menu table below. Phone book commands: When you ask SYNC to access things such as a phonebook name or number, the requested information appears in the display to view. Press the phone button and say, "Call" to call the contact.
"DIAL"
"411 (four-one-one)", "911" (nine-one-
one)
"700" (seven hundred) "800" (eight hundred) "900" (nine hundred)
"Pound" (#)
"Number <0-9>"
"Asterisk" (*)
"Clear" (deletes all entered digits)
"Delete" (deletes one digit)
"Plus" "Star"
Note: To exit dial mode, press and hold the phone button or press MENU to go to the phone menu.
"MENU"
"(Phone) connections"
"(Phone) settings (message) notification
off"
"(Phone) settings (message) notification
on"
"(Phone) settings (set) phone ringer"
"(Phone) settings (set) ringer 1" "(Phone) settings (set) ringer 2" "(Phone) settings (set) ringer 3" "(Phone) settings (set) ringer off"
"Battery"
"Phone name"
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"MENU" "Signal"
"Text message inbox"
Words in ( ) are optional and do not have to be spoken for the system to understand the command. Making Calls Press the voice icon and when prompted say: 1. Say "Call
" or "Dial", then the desired number.
2. When the system confirms the number,
say, "Dial" again to initiate the call.
To erase the last spoken digit, say, "Delete" or press the left arrow button. To erase all spoken digits, say "Clear" or press and hold the left arrow button. To end the call, press and hold the phone button.
Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the phone button. Ignore the call by doing nothing.
• Phone Options during an Active Call During an active call, you have more menu features that become available, such as putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options. 1. Press MENU during an active call. 2. After selecting Active Call Menu, press
OK.
3. Scroll to cycle through the following
options:
When you select:
You can:
Mute Call? Privacy
Call Hold
Enter Tones
Join Calls
C-MAX (CCG)
Mute the call. Switch a call from an active hands-free environment to your cellular phone for a more private conversation. Press OK when Privacy on/off appears. (The display indicates In Privacy and the system transfers your call.) Put an active call on hold. Press OK when Hold on/off appears. To answer another call at this time, press the phone button. Enter "tones", such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Join two separate calls. (SYNC supports a maximum of three callers on a multiparty call or conference call.) 1. Press the phone button.
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When you select:
You can:
2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll to Join Calls, and press OK. Press OK again when Join Calls? appears. Access your phonebook contacts. 1. Press OK to select, and then scroll through your phone- book contacts. 2. Press OK again when the desired selection appears in the display. 3. Press the phone button. Access your call history log. 1. Press OK to select, then scroll through your call history options (incoming, outgoing or missed). 2. Press OK when the desired selection appears in the display. 3. Press the phone button to call the selection. Exit the current menu.
Phonebook
Call History
Return
1. Press the phone button to enter the
phone menu.
2. Scroll to cycle through:
Accessing Features through the Phone Menu SYNC's phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access phone and system settings. You can also access advanced features, such as 911 Assist, Vehicle Health Report and SYNC Services.
When you select:
You can:
Phone Redial
Call History1
C-MAX (CCG)
Redial the last number called (if available). Press OK to select, and then press OK again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled phone to SYNC. 1. Press OK to select. 2. Scroll to select from Call History Incoming, Call History Outgoing or Call History Missed. Press OK to make your selection. 3. Press OK or the phone button to call the desired selec- tion.
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When you select:
You can:
Phonebook1,2
Text Message1
Phone Settings 1
SYNC Services3
911 Assist4
Vehicle Health Report3
Mobile Apps3
System Settings
Note: The system attempts to automatically re-download your phonebook and call history each time your phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cellular phone supports this feature). Access and call any contacts in your previously down- loaded phonebook. 1. Press OK to confirm and enter. If your phonebook has fewer than 255 listings, they appear alphabetically in flat file mode. If there are more than 255 entries, the system organizes them into alphabetical categories. 2. Scroll until the desired contact appears, then press OK. 3. Press OK or the phone button. Send, download and delete text messages.
View your phone's status, set ring tones, select your message notification, change phone book entries and automatically download your cellular phone among other features. Access the SYNC Services portal where you can request various types of information, traffic reports and directions. Place an emergency call to a 911 operator for you after an accident, when used properly. Create and receive a diagnostic report card on your vehicle.
Interact with SYNC-capable mobile applications on your smartphone. Access Bluetooth Devices menu listings (Add, Connect, Set as Primary, On and Off, Delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Exit the phone menu by pressing OK.
Exit Phone Menu 1 This is a phone-dependent feature. 2 This is a phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only.
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Text Messaging Note: This is a phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages. When a new message arrives, an audible tone sounds and the display indicates you have a new message. You have these options: • Press the voice button, wait for the prompt and say "Read message" to have SYNC read the message to you. • Press OK to receive and open the text message or do nothing and the message goes into your text message inbox. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose to reply or forward the message.
• Press OK and scroll to choose
between: • Reply to Text Message: Press OK to access and then scroll through the list of pre-defined messages to send. Forward Text Message: Press OK to forward the message to anyone in your Phonebook or Call History. You can also choose Enter Number.
•
Sending, Downloading and Deleting Your Text Messages Note: Forwarding a text message is a speed-dependent feature and is only available when your vehicle is traveling at 3
mph (5 km/h) or less. Note: You can only have one recipient per text message. Text messaging is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages. 1. Press the phone button. 2. Scroll to Text Message, and then pressOK.
Scroll to select from the following options: • Send Text Message? allows you to send a new text message based on a pre-defined set of 15 messages.
• Download Unread Msgs allows you to download your unread messages (only) to SYNC. To download the messages, press OK to select. The display indicates that it is downloading your messages. When it is complete, SYNC takes you to your inbox.
• Delete All Messages? allows you to delete current text messages from SYNC (not your phone). To delete the messages, press OK to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. • Return exits the current menu when
you press OK.
If you select Send Text Message?: 1. Press OK to select. If the system
detects your phone does not support this feature, Unsupported appears in the display and SYNC returns to the main menu.
2. Scroll to cycle through the message
options in the following chart.
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3. Press OK when the desired selection
is in the display.
4. Enter the name of the recipient. Scroll
to cycle through Phonebook or Call History entries. You can also select Enter Number to say the desired number.
5. Press OK to enter the desired menu
and scroll to select the specific contact.
6. Press OK when the contact appears and press OK again to confirm when the system asks if you would like to send the message. The system sends each text message with the following signature: "This message was sent from my
". Pre-defined text message options
Can't talk right now
Call me
Call U later
Be there in 10 minutes Be there in 20 minutes
Yes
When you select:
Phone Status
Set Ringer
SYNC™
Pre-defined text message options
No Why? Thanks
Where R you?
I need more directions
I love you Too funny
Can't wait to see you
I'm stuck in traffic
Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phonebook and set up automatic download. 1. Press the phone button. 2. Scroll to Phone Settings, and then
press OK.
3. Scroll to select from the following
options:
You can:
See the provider, name, signal power, battery power and roaming status of your connected phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call (one of the system's or your phone's). 1. Press OK to select and scroll to hear Ringer 1, Ringer 2, Ringer 3 and Phone Ringer. 2. Press OK to select.
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When you select:
You can:
Message Notification
Modify Phonebook
Auto Download
If your phone supports in-band ringing, your phone's ring tone plays when you choose Phone Ringer. Have the option of hearing an audible tone to notify you when a text message arrives. 1. Press OK to select and scroll between Message Notific- ation On and Message Notification Off. 2. Press OK to select. Modify the contents of your phonebook (such as add, delete or download). Press OK to choose between: Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone. See your phone's manual on how to push contacts. Delete Phonebook: Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu. Download Phonebook: Press OK to select, then and press OK again when Confirm Download? appears. Automatically download your phone book each time your phone connects to SYNC.* Press OK to select. When Auto Download On? appears, press OK to have your phonebook automatically down- loaded each time.** Select Off if you do not want to download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. Exit the current menu.
Return *Downloading times are phone-dependent and quantity-dependent. **When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.
System Settings This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.
Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices, set a phone as primary as well as turn your Bluetooth feature on and off.
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1. Press the phone button to enter the
phone menu
2. Scroll to System Settings. Press OK.
3. Scroll to Bluetooth Devices. Press OK. 4. Scroll to select from the following
options:
If you select:
Add Bluetooth Device* Connect Bluetooth Device
Set as Primary Phone
Set Bluetooth
Delete Device
Delete All Devices
See Using SYNC™ With Your Phone (page 291).
You can:
Connect a previously paired Bluetooth-enabled phone.** 1. Press OK to select and view a list of previously paired phones. 2. Scroll until you find the desired device, and then press OK to connect the phone. Set a previously paired phone as your primary phone. Press OK to select and scroll to select the desired phone. Press OK to confirm. SYNC attempts to connect with the primary phone at every ignition cycle. When you select a phone as a primary phone, it appears first in the list and the system marks it with an asterisk. Turn the Bluetooth feature on and off. Press OK and scroll to toggle between On and Off. Make a selection, and then press OK. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Delete a paired phone. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.
Return * This is a speed-dependent feature. **You can only connect one device at a time. When another phone is connected, the previous one is disconnected.
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Advanced The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.
1. Press the phone button to enter the
phone menu
2. Scroll to System Settings. Press OK. 3. Scroll to Advanced. Press OK. 4. Scroll to select from the following
options:
If you select:
Prompts
Languages
Factory Defaults
Master Reset
Install Application?
Delete All Devices
System Info
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You can:
Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press OK to select and scroll to select between On and Off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. Completely erase all information stored on SYNC (phonebook, call history, text messages and paired devices) and return to the factory default settings. Press OK to select. The display indicates when complete and SYNC takes you back to the Advanced menu. Install applications you have downloaded. Press OK and scroll to select. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Access the Auto Version number as well as the FDN number.
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If you select:
You can:
MAP Profile
Return
Press OK to select. This is a Bluetooth component, which can further help your phone with the exchange of text messages. Exit the current menu.
SYNC™ APPLICATIONS AND SERVICES In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •
SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.
•
• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle.
*This is an optional feature and available in the United States only. 911 Assist
WARNINGS
Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death after a crash.
WARNINGS
Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.
Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged
in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.
Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.
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If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 34). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 187). Important information about the fuel pump shut-off is in this chapter. Setting 911 Assist On 1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist. 3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off. 5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.
Off selections include: • Off with reminder: Provides a display
and voice reminder at phone connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works properly: •
SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident.
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•
You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and maintain an outgoing call at the time of the incident.
•
• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: •
SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."
•
If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
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Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The vehicle health report contains valuable information such as: • Vehicle diagnostic information • • Open recalls and Field Service Actions • Items noted during vehicle inspections by an authorized dealer that still need servicing.
Scheduled maintenance
You can run a report (after your vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying "Vehicle health report", or pressing the phone button. To run a report using the phone button:
911 Assist May Not Work If •
Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.
•
•
911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report WARNING
Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.
Note: This feature is only available in the United States.
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1. Press the phone button to enter phone
menu.
2. Scroll to select Vehicle Health, and
then press OK.
3. Scroll to select from the following
options:
User Preferences: Press OK to select and enter the menu. Scroll to select from:
Run Report?
Vehicle health report options Automatic Reports: Press OK to and select On or Off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000-mile intervals and press OK to make your selection. Return: Press OK to exit the menu. Press OK for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls and other field service actions and vehicle inspec- tion items that still need servicing from an authorized dealer.
*You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.
SYNC Services: Traffic, Directions & Information (TDI) Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 291). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services.
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2. When prompted, say "Services". This
initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.
3. Once you connect to the service, follow
the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help". Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the
phone menu.
2. Scroll to Services. 3. Press OK to confirm and enter the
Services menu. The display indicates the system is connecting.
4. Press OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help". Receiving Turn-by-Turn Directions 1. When connected to SYNC Services,
say "Directions" or "Business search". To find the closest business or type of business to your current location, just say "Business search" and then "Search near me". If you need further assistance in finding a location you can say "Operator" at any time within a
Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands 1. Press the voice button.
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3. While on an active route, you can select
or say "Route summary" or "Route status" to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.
If you miss a turn, SYNC automatically asks if you want the route updated. Just say, "Yes" when prompted and the system sends a new route to your vehicle. Disconnecting from SYNC Services 1. Press and hold the phone button on
the steering wheel.
2. Say "Goodbye" from the SYNC
Services main menu.
Directions or Business search to speak with a live operator. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination.
SYNC Services quick tips You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth- enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.
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Push to interrupt
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USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 30,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, Plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV
