2014 Ford F 250 Owners Manual

The calculation would be: 1400 - (5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635
kilograms - (5 x 99 kilograms) - (5 x 13.5 kilograms) = 635 - 495 - 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would

2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.

3. Subtract the combined weight

of the driver and passengers from XXX kg or XXX lb.

4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.)

5. Determine the combined

weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.

6.

The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity:

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be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be:1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.

Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Vehicles

WARNING

Loaded vehicles may handle differently than unloaded vehicles. Extra precautions, such as slower speeds and increased stopping distance, should be taken when driving a heavily loaded vehicle.

Your vehicle can haul more cargo and people than most passenger cars. Depending upon the type and placement of the load, hauling cargo and people may raise the center of gravity of the vehicle. TAILGATE Tailgate Lock The tailgate lock can help prevent theft of the tailgate.

Insert the ignition key into the tailgate lock. Turn it to the right to lock the tailgate. Turn it to the left to unlock the tailgate.

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Tailgate Removal

WARNING

Always properly secure cargo to prevent shifting cargo or cargo falling from vehicle, which could result in

compromised vehicle stability and serious personal injury to vehicle occupants or others.

You can remove the tailgate for more loading room. Note: Skip to Step 4 if your vehicle does not have a rearview camera.

1. Locate and disconnect the rearview camera in-line connector. It is under the pickup box on the right-hand side of the vehicle near the spare tire.

2. There is a tethered cap on the wire

assembly. Install it on the in-line connector that remains under the pickup box.

3. Partially lower the tailgate. Carefully feed the tailgate harness up through the gap between the pickup box and the bumper and place it out of the way under the pickup box.

4. Lower the tailgate.

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5. Use a screwdriver to gently pry the

spring clip on each connector past the head of the support screw. Disconnect the cable.

6. Disconnect the other cable. 7. Lift the tailgate to a 45-degree angle

from horizontal.

8. Lift the right side off its hinge. 9. Lift the tailgate to an 80-degree angle

from horizontal.

10. Remove the tailgate from the left side

hinge by sliding it to the right.

Reverse the steps to reinstall the tailgate. Tailgate Step (If Equipped) Use the step to make entering the truck bed easier. To reduce the risk of falling: • Only operate the step when your

vehicle is on a level surface.

• Only operate the step in areas with

sufficient lighting.

• Always open the step panel to widen

the step.

• Always use the grab handle when

climbing on the step.

• Do not use the step with bare feet. • Make sure the step is clean before use. Keep the step load, you plus the load, • below 350 pounds (159 kilograms).

E163090E163092Load Carrying

Opening the Step Note: Make sure to close and fully latch the step before moving your vehicle. Never drive with the step or grab handle open. 1. Lower the tailgate. 2. Pull the yellow lever on the grab handle

to the unlock position.

3. Raise the handle upright until you feel

it latch and see the lever in the lock position. You only need to use the lever when releasing the grab handle.

Replace the slip resistance tape or grab handle molding if it appears worn or damaged. Closing the Step 1. Close the step panel then lift and fully

close the step into the tailgate.

2. Move the yellow lever on the grab

handle to the unlock position and lower the handle.

Bed Extender (If Equipped) Note: Do not use the bed extender when driving off road. Note: Make sure to engage the locking pins and knobs fully before driving your vehicle. Note: Make sure to secure all cargo. Note: Do not exceed 150 pounds (68
kilograms) on the tailgate when your vehicle is moving. Note: Do not keep the bed extender in the tailgate mode when you are not using it for restraining cargo. Always keep the bed extender in the grocery mode or the stowed position with the tailgate closed. Tailgate Mode

4. Rotate the center molding to unlatch the step. Pull it toward you to extend it.

5. Open the step panel to widen the step. Note: Do not tow with the step or grab handle.

1. Pull the locking pin toward the center

of your vehicle.

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2. Open the latches to release the panels.

5. Make sure to insert the latch rod into the tailgate hole. Make sure to engage both sides of the locking pins into their holes in the pick-up box.

Reverse the steps to store the bed extender. Grocery Mode

Follow Steps 1-4 of the tailgate mode instructions by rotating the panels away from the tailgate. Close the tailgate.

3. Rotate the panels toward the tailgate. Repeat Steps 1-3 on the other side of your vehicle.

4. Connect the two panels. Rotate both knobs one-quarter turn clockwise to secure the panels.

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Load Placement To help minimize how trailer movement affects your vehicle when driving: • Load the heaviest items closest

to the trailer floor.

• Load the heaviest items

centered between the left and right side trailer tires.

• Load the heaviest items above the trailer axles or just slightly forward toward the trailer tongue. Do not allow the final trailer tongue weight to go above or below 10-15% of the loaded trailer weight.

• Select a tow bar with the

correct rise or drop. When both the loaded vehicle and trailer are connected, the trailer frame should be level, or slightly angled down toward your vehicle, when viewed from the side.

When driving with a trailer or payload, a slight takeoff vibration or shudder may be present due to the increased payload weight. Additional information regarding proper trailer loading and setting your vehicle up for towing is located in another chapter of this manual. See Load Limit (page 176). You can also find the information in the RV & Trailer Towing Guide, available at an authorized dealer.

TOWING A TRAILER WARNINGS

Do not exceed the GVWR or the GAWR specified on the

certification label.

Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of the vehicle and could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.

Your vehicle may have electrical items, such as fuses or relays, related to towing. See the Fuses chapter. Your vehicle's load capacity designation is by weight, not by volume, so you cannot necessarily use all available space when loading a vehicle. Towing a trailer places an extra load on your vehicle's engine, transmission, axle, brakes, tires and suspension. Inspect these components periodically during, and after, any towing operation.

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TRAILER SWAY CONTROL (IF EQUIPPED)

WARNING

Turning off trailer sway control increases the risk of loss of vehicle control, serious injury or death. Ford does not recommend disabling this feature except in situations where speed reduction may be detrimental (such as hill climbing), the driver has significant trailer towing experience, and can control trailer sway and maintain safe operation.

Note: This feature does not prevent trailer sway, but reduces it once it begins. Note: This feature cannot stop all trailers from swaying. Note: In some cases, if vehicle speed is too high, the system may activate multiple times, gradually reducing vehicle speed. This feature applies your vehicle brakes at individual wheels and, if necessary, reduces engine power. If the trailer begins to sway, the stability control light flashes and the message TRAILER SWAY REDUCE SPEED appears in the information display. The first thing to do is slow your vehicle down, then pull safely to the side of the road and check for proper tongue load and trailer load distribution. See Load Carrying (page 176). RECOMMENDED TOWING WEIGHTS Note: Do not exceed a trailer weight of 5000 pounds (2268
kilograms) when towing with, or by, bumper only.

Note: Make sure to take into consideration trailer frontal area. Do not exceed 60 feet2 (5.6
meters2) trailer frontal area. Note: Exceeding this limitation may significantly reduce the performance of your towing vehicle. Selecting a trailer with a low aerodynamic drag and rounded front design helps optimize performance and fuel economy. Note: For high altitude operation, reduce the gross combined weight by 2% per 1000 feet (300 meters) starting at the 1000 foot (300
meter) elevation point. Note: Certain states require electric trailer brakes for trailers over a specified weight. Be sure to check state regulations for this specified weight. The maximum trailer weights listed may be limited to this specified weight, as your vehicle's electrical system may not include the wiring connector needed to use electric trailer brakes. Your vehicle may tow a class I, II, III and IV trailer or fifth-wheel trailer provided the maximum trailer weight is less than or equal to the maximum trailer weight listed for your vehicle configuration on the following chart.

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Rear axle ratio

3.73
4.30
3.73
4.30
4.88

Vehicle type

F-250, and F-350 with

single rear wheels

F-350 with dual rear

wheels

F-450 and F-550

Calculating the Maximum Loaded Trailer Weight for Your Vehicle 1. Start with the gross combined weight rating for your vehicle model and axle ratio. See the previous chart.

2. Subtract all of the following

that apply to your vehicle:

• Vehicle curb weight • Hitch hardware weight, such as a draw bar, ball, locks or weight distributing hardware

• Driver weight • Passenger(s) weight • Payload, cargo and luggage

weight

• Aftermarket equipment weight. This equals the maximum loaded trailer weight for this combination. Note: The trailer tongue load is considered part of the payload for your vehicle. Reduce the total payload by the final trailer tongue weight.

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Maximum GCWR 19000 lb (8618 kg) 22000 lb (9979 kg) 19500 lb (8845 kg) 22500 lb (10205 kg) 26000 lb (11793 kg) Note: Consult an authorized dealer to determine the maximum trailer weight allowed for your vehicle if you are not sure. ESSENTIAL TOWING CHECKS Follow these guidelines for safe towing: • Do not tow a trailer until you drive your

vehicle at least 1000 miles (1600
kilometers).

• Consult your local motor vehicle laws

for towing a trailer. See the instructions included with towing accessories for the proper installation and adjustment specifications. Service your vehicle more frequently if you tow a trailer. See your scheduled maintenance information. If you use a rental trailer, follow the instructions the rental agency gives you.

•

•

•

See Load limits in the Load Carrying chapter for load specification terms found on the tire label and Safety Compliance label and instructions on calculating your vehicle's load. Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight.

Towing

Do not use a hitch that either clamps onto the bumper or attaches to the axle. You must distribute the load in your trailer so that 10-15% for conventional towing or 15-25% for fifth wheel towing of the total weight of the trailer is on the tongue. Weight-distributing Hitches

WARNING

Do not adjust a weight-distributing hitch to any position where the rear bumper of the vehicle is higher than

it was before attaching the trailer. Doing so will defeat the function of the weight-distributing hitch, which may cause unpredictable handling, and could result in serious personal injury.

When hooking-up a trailer using a weight-distributing hitch, always use the following procedure: 1. Park the loaded vehicle, without the

trailer, on a level surface.

2. Measure the height to the top of your vehicle's front wheel opening on the fender. This is H1.

3. Attach the loaded trailer to your vehicle

without the weight-distributing bars connected.

5.

4. Measure the height to the top of your vehicle's front wheel opening on the fender a second time. This is H2. Install and adjust the tension in the weight-distributing bars so that the height of your vehicle's front wheel opening on the fender is approximately halfway between H1 and H2.

6. Check that the trailer is level or slightly nose down toward your vehicle. If not, adjust the ball height accordingly and repeat Steps 2-6.

Trailer Towing Connector

When attaching the trailer wiring connector to your vehicle, only use a proper fitting connector that works with the vehicle and trailer functions. Some seven-position connectors may have the SAE J2863 logo, which confirms that it is the proper wiring connector and works correctly with your vehicle.

Function

Left turn signal and stop lamp Ground (-) Electric brakes Right turn signal and stop lamp Battery (+) Running lights Reverse lights

Color Yellow White Blue Green

Orange Brown Grey Hitches

WARNING

On pick-up trucks, the trailer hitch provided on this vehicle enhances crash protection for the fuel system.

Do not remove!

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Shorter pick-up boxes, such as the 6½-foot box on the F-250 and F-350, provide less clearance between the cab and the fifth-wheel and gooseneck trailer compared to longer box pick-ups, such as an 8-foot box on the F-250 or F-350. When selecting a trailer and tow vehicle, it is critical to check that this combination provides clearance between the front of the trailer and tow vehicle for turns up to 90 degrees. Failure to follow this recommendation could result in the trailer contacting the cab of the tow vehicle during tight turns that are typical during low-speed parking and turning maneuvers. This contact could result in damage to the trailer and tow vehicle. Safety Chains Note: Do not attach safety chains to the bumper. Always connect the safety chains to the frame or hook retainers of your vehicle hitch. To connect the safety chains, cross the chains under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground. Trailer Brakes

WARNING

Do not connect a trailer's hydraulic brake system directly to your vehicle's brake system. Your vehicle may not have enough braking power and your chances of having a collision greatly increase.

Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them properly and adjust them to the manufacturer's specifications. The trailer brakes must meet local and federal regulations.

Once the trailer is level or slightly nose down toward the vehicle: • Lock the bar tension adjuster in place. • Check that the trailer tongue securely

attaches and locks onto the hitch. Install safety chains, lighting, and trailer brake controls as required by law or the trailer manufacturer.

•

Fifth-wheel Trailer Hitch (If Equipped)

WARNINGS

The mounting pads in the bed are specifically designed for certain fifth-wheel trailer hitches and

gooseneck ball hitches. Do not use these mounting pads for other purposes. Doing so could result in vehicle structural damage, loss of vehicle control, and personal injury. Contact an authorized dealer to purchase gooseneck and fifth-wheel hitches that are compatible with your vehicle.

Towing trailers beyond the maximum limit of the towing system could result in vehicle structural damage, loss of vehicle control and personal injury. The hitch rating listed on the trailer hitch label is the maximum possible trailer rating. To find the maximum

trailer weight allowed for your specific vehicle, consult an authorized dealer or the RV & Trailer Towing Guide provided by an authorized dealer.

Your vehicle may be equipped with a fifth-wheel prep package. This package enables your vehicle to accept certain fifth-wheel trailer hitches and gooseneck ball hitches. The fifth-wheel trailer hitch attaches to the four mounting pads in the pick-up bed. An optional 7-pin trailer wiring connector may be in the bed as well. The gooseneck ball hitch is a separate mounting pad from the fifth-wheel hitch, located in the center of the bed.

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Ford has tested the trailer brake controller to be compatible with several major brands of electric-over-hydraulic trailer brakes. Contact an authorized dealer for information on which brands you can use. The controller user interface consists of the following: A: + and - (Gain adjustment buttons): Pressing these buttons adjusts the controller's power output to the trailer brakes in 0.5 increments. You can increase the gain setting to 10.0 (maximum trailer braking) or decrease it to 0 (no trailer braking). Pressing and holding a button raises or lowers the setting continuously. The gain setting displays in the message center as follows: TBC GAIN = XX.X. The controller shows gain setting, output bar graph, and trailer connectivity status in the information display. They appear in the information display as follows: • TBC GAIN = XX.X NO TRAILER:

Shows the current gain setting during a given ignition cycle and when adjusting the gain. This also displays if you use the manual control lever or make gain adjustments with no trailer connected.

• TBC GAIN = XX.X OUTPUT=/ / / / / /: Displays when you push your vehicle's brake pedal, or upon use of the manual control. Bar indicators illuminate in the information display to indicate the amount of power going to the trailer brakes relative to the brake pedal or manual control input. One bar indicates the least amount of output; six bars indicate maximum output.

The rating for the tow vehicle's braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Separate functioning brake systems are required for safe control of towed vehicles and trailers weighing more than 1500 pounds (680 kilograms) when loaded. Integrated Trailer Brake Controller (If Equipped)

WARNING

The Ford trailer brake controller has been verified to be compatible with trailers having electric-actuated

drum brakes (one to four axles) and some electric-over-hydraulic brakes. It will not activate hydraulic surge-style trailer brakes. It is the responsibility of the customer to ensure that the trailer brakes are adjusted appropriately, functioning normally and all electric connections are properly made. Failure to do so may result in loss of vehicle control, crash or serious injury.

When used properly, the trailer brake controller assists in smooth and effective trailer braking by powering the trailer’s electric or electric-over-hydraulic brakes with a proportional output based on the towing vehicle’s brake pressure.

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The gain should be set to provide the maximum trailer braking assistance while making sure the trailer wheels do not lock when using the brakes. Locked trailer wheels may lead to trailer instability. 1. Make sure the trailer brakes are in good working condition, functioning normally and properly adjusted. See your trailer dealer if necessary.

2. Hook up the trailer and make the

electrical connections according to the trailer manufacturer's instructions.

3. When you plug in a trailer with electric

or electric-over-hydraulic brakes, TRAILER CONNECTED appears in the information display.

5.

4. Use the gain adjustment (+ and -) buttons to increase or decrease the gain setting to the desired starting point. A gain setting of 6.0 is a good starting point for heavier loads. In a traffic-free environment, tow the trailer on a dry, level surface at a speed of 20-25 mph (30-40 km/h) and squeeze the manual control lever completely. If the trailer wheels lock up, indicated by squealing tires, reduce the gain setting. If the trailer wheels turn freely, increase the gain setting. Repeat Steps 5 and 6 until the gain setting is at a point just below trailer wheel lock-up. If towing a heavier trailer, trailer wheel lock-up may not be attainable even with the maximum gain setting of 10.

6.

Explanation of Information Display Warning Messages Note: An authorized dealer can diagnose the trailer brake controller to determine exactly which trailer fault has occurred. However, your Ford warranty does not cover this diagnosis if the fault is with the trailer.

• TRAILER CONNECTED: Displays when the system senses a correct trailer wiring connection (a trailer with electric trailer brakes) during a given ignition cycle.

• TRAILER DISCONNECTED: Displays, accompanied by a single audible time, when the system senses a trailer connection and then a disconnection, either intentional or unintentional, during a given ignition cycle. It also displays if a truck or trailer-wiring fault occurs causing the trailer to appear disconnected. This message can also display if you use the manual control lever without a trailer connected.

B: Manual control lever: Slide the control lever to the left to turn on the trailer's electric brakes independent of the tow vehicle's See the following Procedure for adjusting gain section for instructions on proper use of this feature. If you use the manual control while the brake is also applied, the greater of the two inputs determines the power sent to the trailer brakes. • Stop lamps: Using the manual control lever illuminates both the trailer brake lamps and your vehicle brake lamps except the center high-mount stop lamp, if you make the proper electrical connection to the trailer. Pressing your vehicle brake pedal also illuminates both trailer and vehicle brake lamps.

Procedure for Adjusting Gain Note: Only perform this procedure in a traffic-free environment at speeds of approximately 20-25 mph (30-40 km/h). The gain setting sets the trailer brake controller for the specific towing condition. You should change the setting as towing conditions change. Changes to towing conditions include trailer load, vehicle load, road conditions and weather.

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• Avoid towing in adverse weather

conditions. The trailer brake controller does not provide anti-lock control of the trailer wheels. Trailer wheels can lock up on slippery surfaces, resulting in reduced stability of trailer and tow vehicle. The trailer brake controller is equipped with a feature that reduces output at vehicle speeds below 11 mph (18 km/h) so trailer and vehicle braking is not jerky or harsh. This feature is only available when applying the brakes using your vehicle's brake pedal, not the controller. The controller interacts with the brake control system and powertrain control system of your vehicle to provide the best performance on different road conditions. Your vehicle's brake system and the trailer brake system work independently of each other. Changing the gain setting on the controller does not affect the operation of your vehicle's brakes whether you attach a trailer or not.

• When you switch the engine off, the controller output is disabled and the display and module shut down. The controller module and display turn on when you switch the ignition on. The trailer brake controller is only a factory-installed or dealer-installed item. Ford is not responsible for warranty or performance of the controller due to misuse or customer installation.

•

•

•

•

TRAILER BRAKE MODULE FAULT: Displays in response to faults sensed by the trailer brake controller, accompanied by a single tone. If this message appears, contact an authorized dealer as soon as possible for diagnosis and repair. The controller may still function, but performance may be degraded. WIRING FAULT ON TRAILER: Displays when there is a short circuit on the electric brake output wire. If the WIRING FAULT ON TRAILER message displays, accompanied by a single tone, with no trailer connected, the problem is with your vehicle wiring between the trailer brake controller and the 7-pin connector at the bumper. If the message only displays with a trailer connected, the problem is with the trailer wiring. Consult your trailer dealer for assistance. This can be a short to ground (such as a chaffed wire), short to voltage (such as a pulled pin on trailer emergency breakaway battery) or the trailer brakes may be drawing too much current. Points to Remember Note: Do not attempt removal of the trailer brake controller without consulting the Workshop Manual. Damage to the unit may result. • Adjust gain setting before using the

trailer brake controller for the first time. • Adjust gain setting, using the procedure

above, whenever road, weather and trailer or vehicle loading conditions change from when the gain was initially set.

• Only use the manual control lever for proper adjustment of the gain during trailer setup. Misuse, such as application during trailer sway, could cause instability of trailer or tow vehicle.

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• Check your hitch, electrical connections

and trailer wheel lug nuts thoroughly after you have traveled 50 miles (80
kilometers).

•

•

•

• When stopped in congested or heavy traffic during hot weather, place the gearshift in position P to aid engine and transmission cooling and to help A/C performance. Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades. Shift to a lower gear when driving down a long or steep hill. Do not apply the brakes continuously, as they may overheat and become less effective. If your transmission is equipped with a Grade Assist or Tow/Haul feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling. If your vehicle is equipped with AdvanceTrac with RSC, this system may turn on during typical cornering maneuvers with a heavily loaded trailer. This is normal. Turning the corner at a slower speed while towing may reduce this tendency. If you are towing a trailer frequently in hot weather, hilly conditions, at the gross combined weight rating (or any combination of these factors), consider refilling your rear axle with synthetic gear lubricant (if the axle is not already filled with it). See Capacities and Specifications (page 292).

•

•

Trailer Lamps

WARNING

Never connect any trailer lamp wiring to the vehicle's tail lamp wiring; this may damage the electrical system resulting in fire. Contact your authorized dealer as soon as possible for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required.

Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working. Using a Step Bumper (If Equipped) The rear bumper is equipped with an integral hitch and only requires a ball with a one-inch (25.4 millimeter) shank diameter. The bumper has a 5000-pound (2268 kilogram) trailer weight and a 500-pound (227 kilogram) tongue weight capacity If it is necessary to relocate the hitch ball position, you must install a frame-mounted trailer hitch. Before Towing a Trailer Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles. When Towing a Trailer • Do not drive faster than 70 mph (113

km/h) during the first 500 miles (800
kilometers).

• Do not make full-throttle starts.

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Exceeding these limits may allow water to enter vehicle components: • Causing internal damage to the

components.

• Affecting driveability, emissions, and

reliability.

Replace the rear axle lubricant anytime the rear axle has been submerged in water. Water may have contaminated the rear axle lubricant, which is not normally checked or changed unless a leak is suspected or other axle repair is required. TOWING POINTS

WARNINGS

Using recovery hooks is dangerous and should only be done by a person familiar with proper vehicle recovery safety practices. Improper use of recovery hooks may cause hook failure or separation from the vehicle and could result in serious injury or death.

Always slowly remove the slack from the recovery strap prior to pulling. Failure to do so can introduce

significantly higher loads which can cause the recovery hooks to break off, or the recovery strap to fail which can cause serious injury or death.

Never link two straps together with a clevis pin. These heavy metal objects could become projectiles if

the strap breaks and can cause serious injury or death.

Your vehicle comes equipped with frame-mounted front recovery hooks. These hooks should never have a load applied to them greater than the gross vehicle weight rating of your vehicle.

• Allow more distance for stopping with a trailer attached. Anticipate stops and brake gradually.

• Avoid parking on a grade. However, if

you must park on a grade: •

Turn the steering wheel to point your vehicle tires away from traffic flow. Set your vehicle parking brake.

• • Place the automatic transmission

in position P.

• Place wheel chocks in front and

back of the trailer wheels. (Chocks not included with vehicle.)

Your vehicle may be equipped with a temporary or conventional spare tire. A "temporary" spare tire is different in size (diameter or width), tread-type (All-Season or All Terrain) or is from a different manufacturer than the road tires on your vehicle. Consult information on the tire label or Safety Compliance label for limitations when using. Launching or Retrieving a Boat or Personal Watercraft (PWC) Note: Disconnect the wiring to the trailer before backing the trailer into the water. Note: Reconnect the wiring to the trailer after the trailer is removed from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of the rear bumper.

• Do not allow waves to break higher

than 6 inches (15 centimeters) above the bottom edge of the rear bumper.

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TRANSPORTING THE VEHICLE

Before using recovery hooks: • Make sure all attaching points are

secure and capable of withstanding the applied load.

• Never use chains, cables or tow straps

with metal hook ends.

• Only use recovery straps that have a minimum breaking strength two to three times the gross vehicle weight of the stuck vehicle.

• Make sure the recovery strap is in good condition and free of visible cuts, tears or damage.

• Use a damper device such as a tarp,

heavy blanket or piece of carpet draped over the recovery strap to help absorb the energy in the event the strap breaks.

• Make sure the stuck vehicle is not

loaded heavier than its gross vehicle weight rating specified on the certification label.

•

• Always align the tow vehicle and stuck

vehicle in a straight line (within 10
degrees). Keep bystanders to the sides of the vehicle, at a distance of at least twice the length of the recovery strap. This helps avoid injury from the hazard of a recovery hook or strap breaking, or a vehicle lurching into their path.

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

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•

It is acceptable to have your two-wheel drive vehicle towed with the front wheels on the ground (without dollies) and the rear wheels off the ground. We recommend towing a four-wheel drive vehicle with all wheels off the ground, such as using a wheel lift and dollies or flatbed equipment. However, it is acceptable to use a wheel lift to raise the rear of your vehicle so long as, depending on vehicle configuration, you perform the following before towing: •

If your vehicle is equipped with a manual-shift transfer case, make sure the front wheel hub locks are in the FREE position before towing. If your vehicle is equipped with an electronic shift-on-the-fly transfer case, make sure you turn the four-wheel drive control to the 2H position before towing.

Note: Towing an electronic shift-on-the-fly four-wheel drive vehicle with the front wheels on the ground without disengaging the front hubs may cause damage to the automatic transmission. Note: Towing a two-wheel drive vehicle or an electronic shift-on-the-fly four-wheel drive vehicle with the rear wheels on the ground for more than 50 miles (80 km) or faster than 35 mph (56 km/h) may cause damage to the automatic transmission. Note: Using wheel lift equipment to tow a dual rear wheel vehicle requires removing an outer rear wheel before towing.

TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: •

Your vehicle is facing forward for towing in a forward direction.

• Place the transmission in position N. If you cannot move the transmission into N, you may need to override it. See Transmission (page 142).

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80

kilometers).

Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering your vehicle. See Climate Control (page 103). Follow these guidelines if you have a need for recreational towing, such as towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. Two-wheel Drive Vehicles and Four-wheel Drive Vehicles Equipped with an Electronic-shift Transfer Case Do not tow your vehicle with any wheels on the ground, as vehicle or transmission damage may occur. It is recommended to tow your vehicle with all four (4) wheels off the ground, such as when using a car-hauling trailer. Otherwise, you cannot tow your vehicle.

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Four-wheel Drive Vehicles Equipped with a Manual-shift Transfer Case 1. Put the transmission in position N. 2. Put the transfer case in position N. 3. Put the hub locks in the FREE position. Always make sure that both hub locks are set to the same position.

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Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1000
miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers). ECONOMICAL DRIVING Your fuel economy is affected by several things, such as how you drive, the conditions you drive under, and how you maintain your vehicle. You may improve your fuel economy by keeping these things in mind: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds without

stopping.

• Anticipate stops; slowing down may

eliminate the need to stop.

• Combine errands and minimize

stop-and-go driving.

• Close the windows for high-speed

driving.

• Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15% less fuel than traveling at 65 mph [105
km/h]). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

Super Duty (TFA)

Avoid these actions; they reduce your fuel economy: •

Sudden accelerations or hard accelerations.

• Revving the engine before turning it off. • Idle for periods longer than one minute. • Warm up your vehicle on cold

mornings.

• Use the air conditioner or front

defroster.

• Use the speed control in hilly terrain. • Rest your foot on the brake pedal while

driving.

• Drive a heavily loaded vehicle or tow a

trailer.

• Carry unnecessary weight

(approximately 1 mpg [0.4 km/L] is lost for every 400 lb [180 kilogram] of weight carried).

• Driving with the wheels out of

alignment.

Conditions • Heavily loading a vehicle or towing a

trailer may reduce fuel economy at any speed.

• Adding certain accessories to your

vehicle (for example bug deflectors, rollbars, light bars, running boards, ski racks or luggage racks) may reduce fuel economy. To maximize the fuel economy, drive with the tonneau cover installed (if equipped).

• Using fuel blended with alcohol may

lower fuel economy. Fuel economy may decrease with lower temperatures during the first 8–10
miles (12–16 kilometers) of driving.

•

•

• Driving on flat terrain offers improved fuel economy as compared to driving on hilly terrain.

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Driving Hints

•

•

Transmissions give their best fuel economy when operated in the top cruise gear and with steady pressure on the gas pedal. Four-wheel-drive operation (if equipped) is less fuel efficient than two-wheel-drive operation.

• Close the windows for high-speed

driving.

DRIVING THROUGH WATER Note: Driving through deep water above the recommended levels can cause vehicle damage. If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

FLOOR MATS

WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle, leaving the pedal area

unobstructed, and which can be firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Incorrectly fitted floor mats can cause the accelerator pedal to become stuck in the open position.

This can cause loss of vehicle control. Always correctly install the floor mats to the retention posts so that they cannot slip out of position or

obstruct pedal operation.

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

Do not place unsecured floor mats or any other covering in the foot well. Do not place additional floor mats or any other covering on top of the original floor mats. This will reduce the pedal clearance and interfere with the pedal operation.

Do not allow objects to fall or become trapped under the pedals of your vehicle. This can cause loss of

vehicle control.

Carry out regular inspections to make sure the floor mats are secure.

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E142667E142666Driving Hints

• Rear ballast weight behind the rear

axle may be required to prevent exceeding the FGAWR, and provide front-to-rear weight balance for proper braking and steering. Front wheel toe may require re-adjustment to prevent premature uneven tire wear. Specifications are in the Ford Workshop Manual. • Headlight aim may require

•

re-adjustment. The tire air pressures recommended for general driving are on the vehicle’s Safety Certification Label. The maximum cold inflation pressure for the tire and associated load rating is on the tire sidewall. Tire air pressure may require re-adjustment within these pressure limits to accommodate the additional weight of the snowplow installation. Federal and some local regulations require additional exterior lamps for snowplow-equipped vehicles. Consult your authorized dealer for additional information.

Operating the Vehicle with the Snowplow Attached Note: Do not use your vehicle for snow removal until you have driven at least 500
miles (800 kilometers). Ford recommends vehicle speed does not exceed 44.7 mph (72 km/h) when snowplowing. The attached snowplow blade restricts airflow to the radiator, and may cause the engine to run at a higher temperature: Attention to engine temperature is especially important when outside temperatures are above freezing. Angle the blade to maximize airflow to the radiator and monitor engine temperature to determine whether a left or right angle provides the best performance.

•

•

To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position. Remove in reverse order. SNOWPLOWING Ford recommends that the Super Duty F-Series used for snow removal include the snowplow package option. Installing the Snowplow Weight limits and guidelines for selecting and installing the snowplow are in the Ford Truck Body Builders Layout Book, snowplow section, found at www.fleet.ford.com/truckbbas. A typical installation affects the following: • Certification to government safety laws such as occupant protection and airbag deployment, braking, and lighting. Look for an Alterer’s Label on the vehicle from the snowplow installer certifying that the installation meets all applicable Federal Motor Vehicle Safety Standards (FMVSS). The Total Accessory Reserve Capacity (TARC) is on the lower right side of the vehicle’s Safety Compliance Certification Label. This applies to Ford-completed vehicles of 10,000
pounds (4,536 kilograms) GVWR or less. This is the weight of permanently-attached auxiliary equipment, such as snowplow frame-mounting hardware, that can be added to the vehicle and satisfy Ford compliance certification to FMVSS. Exceeding this weight may require the auxiliary equipment installer additional safety certification responsibility. The Front Accessory Reserve Capacity (FARC) is for customer convenience.

•

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Driving Hints

Engine temperature while plowing When driving with a plow, your engine may run at a higher temperature than normal because the attached snowplow blade will restrict airflow to the radiator. •

If you are driving more than 14.91 mi (24 km) at temperatures above freezing, angle the plow blade either full left or full right to provide maximum airflow to the radiator. If you are driving less than 14.91 mi (24 km) at speeds up to 44.7 mph (72 km/h) in cold weather, you will not need to worry about blade position to provide maximum airflow.

•

Transmission operation while plowing

WARNING

Do not spin the wheels at over 34.2 mph (55 km/h). The tires may fail and injure a passenger or

bystander.

•

•

Shift transfer case to 4L (4WD Low) when plowing in small areas at speeds below 5 mph (8 km/h). Shift transfer case to 4H (4WD High) when plowing larger areas or light snow at higher speeds. Do not exceed 15 mph (24 km/h).

• Do not shift the transmission from a forward gear to R (Reverse) until the engine is at idle and the wheels have stopped.

Follow the severe duty schedule in your Scheduled Maintenance information for engine oil and transmission fluid change intervals. Snowplowing with your Airbag Equipped Vehicle

WARNINGS

Do not attempt to service, repair, or modify the airbag supplemental restraint system (SRS) or its fuses. See your Ford or Lincoln Mercury dealer.

Additional equipment such as snowplow equipment may affect the performance of the airbag sensors increasing the risk of injury. Please refer to the Body Builders Layout Book for instructions about the appropriate installation of additional equipment.

All occupants of the vehicle, including the driver, should always properly wear their safety belts, even

when provided with an airbag supplemental restraint system (SRS).

Your vehicle is equipped with a driver and passenger airbag supplemental restraint system. The supplemental restraint system will activate in certain frontal and offset frontal collisions when the vehicle sustains sufficient frontal deceleration. Careless or high speed driving while plowing snow that results in sufficient vehicle decelerations can deploy the airbag. Such driving also increases the risk of accidents Never remove or defeat the tripping mechanisms designed into the snow removal equipment by its manufacturer. Doing so may cause damage to the vehicle and the snow removal equipment as well as possible airbag deployment.

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Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold In The U.S.: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: 24 hours, seven days a week. • for the coverage period listed on the • Roadside Assistance Card included in your Owner's Manual portfolio.

• •

Roadside assistance will cover: •

a flat tire change with a good spare, if provided with the vehicle (except vehicles that have been supplied with a tire inflation kit). battery jump start. lock-out assistance (key replacement cost is the customer's responsibility). fuel delivery — Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out — available within 100 feet

•

(30.5 meters) of a paved or county maintained road, no recoveries. towing — Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3
kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).

•

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Vehicles Sold In The U.S. : Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner's information portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts. Vehicles Sold In Canada : Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold In Canada : Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference. Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.

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Roadside Emergencies

HAZARD WARNING FLASHERS Note: The hazard warning flashers will operate when the ignition is in any position or if the key is not in the ignition. If used when the engine is not running, the battery will lose charge. As a result, there may be insufficient power to restart your engine.

In some models, the hazard flasher control is located on the instrument panel.

In other models, this feature is located on the steering column, just behind the steering wheel.

In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: 1. Turn the ignition off. 2. Turn the ignition to crank. 3. Turn the ignition off. 4. Turn the ignition on again to re-enable

the fuel pump.

JUMP-STARTING THE VEHICLE

WARNINGS

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could

result in injury or vehicle damage.

Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted. Use only an adequate-sized cable with insulated clamps.

Preparing Your Vehicle Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system.

Use your hazard warning flashers when your vehicle is creating a safety hazard for other motorists. • Press the flasher control and all front

and rear direction indicators flash.

• Press the flasher control again to turn

them off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

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E142663E161463Roadside Emergencies

Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Turn all accessories off. Connecting the Jumper Cables

WARNING

Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables.

Note: In the illustration, the bottom vehicle represents the booster vehicle.

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the discharged battery.

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

4. Make the final connection of the

negative (-) cable to an exposed metal part of the stalled vehicle's engine, or connect the negative (-) cable to a ground connection point if available.

WARNING

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.

A spark may cause an explosion of the gases that surround the battery. Jump Starting 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000
rpms, as shown in your tachometer.

2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been

started, run both vehicle engines for an additional three minutes before disconnecting the jumper cables. Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected.

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4213E142664Roadside Emergencies

POST-CRASH ALERT SYSTEM The system flashes the turn signal lamps and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and lamps will turn off when: • •

The hazard control button is pressed The panic button (if equipped) is pressed on the remote entry transmitter Your vehicle runs out of power

•

207

1. Remove the jumper cable from the ground metal surface or connecting point, if available.

2. Remove the jumper cable on the

negative (-) terminal of the booster vehicle's battery.

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery.

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle's battery.

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the battery can recharge.

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4132E142665Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State, or Zip Code

Ford Extended Service Plans Ford Genuine Accessories Service specials and promotions.

• Owner Manuals • Maintenance Schedules • Recalls • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

208

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Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

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Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

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Customer Assistance