2003 Ford Explorer Sport TRAC Owners Manual

while you tow in this chapter.

tow in this chapter.

(500 miles).

proper installation and adjustment specifications.

Do not exceed the maximum loads listed on the Safety Compliance Certification label. For load specification terms found on the label, refer to Vehicle loading in this chapter. Remember to figure in the tongue load of your loaded vehicle when figuring the total weight.

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Driving

4x2 w/automatic transmission

GCWR (Gross Combined Weight Rating)/Trailer weights

Engine

4.0L SOHC

Rear axle ratio

Maximum GCWR-kg

(lbs.)

All

4354 (9600)

Trailer Weight

Range-kg

(lbs.)

0-Maximum

0-2404
(0-5300)

Maximum

frontal area of trailer-m2 (ft2)

4.64 (50)

Notes: For high altitude operation, reduce GCW by 2% per 300 meters (1,000 ft) elevation. For definition of terms and instructions on calculating your vehicle’s load, refer to Vehicle loading in this chapter. Maximum trailer weights shown. The combined weight of the completed towing vehicle and the loaded trailer must not exceed the GCWR. Towing a trailer over 1,588 kg (3,500 lbs.) requires a weight distributing hitch.

4x2 w/manual transmission

GCWR (Gross Combined Weight Rating)/Trailer weights

Engine

4.0L SOHC

Rear axle ratio

Maximum GCWR-kg

(lbs.)

All

3175 (7000)

Trailer Weight

Range-kg

(lbs.)

0-Maximum

0-1243
(0-2740)

Maximum

frontal area of trailer-m2 (ft2)

4.64 (50)

Notes: For high altitude operation, reduce GCW by 2% per 300 meters (1,000 ft) elevation. For definition of terms and instructions on calculating your vehicle’s load, refer to Vehicle loading in this chapter. Maximum trailer weights shown. The combined weight of the completed towing vehicle and the loaded trailer must not exceed the GCWR.

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Driving

4x4 w/automatic transmission

GCWR (Gross Combined Weight Rating)/Trailer Weights

Engine

4.0L SOHC

Rear axle ratio

Maximum GCWR - kg

(lbs.)

All

4354 (9600)

Trailer Weight

Maximum

Range

(0-Maximum)

- kg (lbs.)

0-2304
(0-5080)

frontal area of

trailer - m2

(ft2)

4.64 (50)

Notes: For high altitude operation, reduce GCW by 2% per 300 meters (1,000 ft) elevation. For definition of terms and instructions on calculating your vehicle’s load, refer to Vehicle loading in this chapter. Maximum trailer weights shown. The combined weight of the completed towing vehicle and the loaded trailer must not exceed the GCWR. Towing a trailer over 1,588 kg (3,500 lbs.) requires a weight distributing hitch.

4x4 w/manual transmission

GCWR (Gross Combined Weight Rating)/Trailer Weights

Engine

4.0L SOHC

Rear axle ratio

Maximum GCWR - kg

(lbs.)

All

3175 (7000)

Trailer Weight

Maximum

Range

(0-Maximum)

- kg (lbs.)

0-1143
(0-2520)

frontal area of

trailer - m2

(ft2)

4.64 (50)

Notes: For high altitude operation, reduce GCW by 2% per 300 meters (1,000 ft) elevation. For definition of terms and instructions on calculating your vehicle’s load, refer to Vehicle loading in this chapter. Maximum trailer weights shown. The combined weight of the completed towing vehicle and the loaded trailer must not exceed the GCWR.

Do not exceed the GVWR or the GAWR specified on the certification label.

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Driving

Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of the vehicle and could result in

engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.

Preparing to tow Use the proper equipment for towing a trailer and make sure it is properly attached to your vehicle. See your dealer or a reliable trailer dealer if you require assistance. Hitches Do not use hitches that clamp onto the vehicle bumper. Use a load carrying hitch. You must distribute the load in your trailer so that 10% of the total weight of the trailer is on the tongue. Use a frame-mounted weight distributing hitch for trailers over 1,588 kg (3,500 lb). Safety chains Always connect the trailer’s safety chains to the frame or hook retainers of the vehicle hitch. To connect the trailer’s safety chains, cross the chains under the trailer tongue and allow slack for turning corners. Do not attach safety chains to the bumper. Trailer brakes Electric brakes and manual, automatic or surge-type trailer brakes are safe if installed properly and adjusted to the manufacturer’s specifications.

Do not connect a trailer’s hydraulic brake system directly to your vehicle’s brake system. Your vehicle may not have enough

braking power and your chances of having a collision greatly increase.

The braking system of the towing vehicle is rated for operation at the GVWR not GCWR. Trailer lamps Make sure your trailer lamps conform to local and Federal regulations. See your dealer or trailer rental agency for proper instructions and equipment for hooking up trailer lamps.

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Driving

Never connect any trailer lighting to the vehicle’s taillamp circuits, because it may damage the electrical system resulting in fire. Contact your local Ford dealership for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required.

Using a step bumper The rear bumper is equipped with an integral hitch and requires only a ball with a 19 mm (3/4 inch) shank diameter. The bumper has a 1,590 kg (3,500 lb.) trailer weight and 159 kg (350 lb.) tongue weight capability. Use a frame-mounted weight distributing hitch for trailers over 1,590 kg (3,500 lb).

automatically when you are towing on long, steep grades.

Driving while you tow When towing a trailer: • Turn off your speed control. The speed control may shut off • Consult your local motor vehicle speed regulations for towing a trailer. • Use a lower gear when towing up or down steep hills. • Anticipate stops and brake gradually. Servicing after towing If you tow a trailer for long distances, your vehicle will require more frequent service intervals. Refer to your scheduled maintenance guide for more information.

Trailer towing tips • Practice turning, stopping and backing up before starting on a trip to get the feel of the vehicle/trailer combination. When turning, make wider turns so the trailer wheels will clear curbs and other obstacles.

• Allow more distance for stopping with a trailer attached. • The trailer tongue weight should be no more than 10–15% of the • After you have traveled 80 km (50 miles), thoroughly check your • When stopped in traffic for long periods of time in hot weather, place the gearshift in P (Park) (automatic transmissions) or N (Neutral) (manual transmissions). This aids engine cooling and air conditioner efficiency.

hitch, electrical connections and trailer wheel lug nuts.

loaded trailer weight.

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Driving • Vehicles with trailers should not be parked on a grade. If you must

park on a grade, place wheel chocks under the trailer’s wheels.

Launching or retrieving a boat When backing down a ramp during boat launching or retrieval: • do not allow the static water level to rise above the bottom edge of • do not allow waves to break higher than 15 cm (6 inches) above the

the rear bumper.

bottom edge of the rear bumper.

Exceeding these limits may allow water to enter critical vehicle components, adversely affecting driveability, emissions, reliability and causing internal transmission damage. Replace the rear axle lubricant any time the axle has been submerged in water. Disconnect the wiring to the trailer before backing the trailer into the water. Reconnect the wiring to the trailer after the trailer is removed from the water.

Camper bodies Your Explorer Sport Trac is not recommended for slide–in camper bodies.

RECREATIONAL TOWING (ALL WHEELS ON THE GROUND) Follow these guidelines for your specific powertrain combination to tow your vehicle with all four wheels on the ground (such as behind a recreational vehicle). These guidelines are designed to ensure that your transmission is not damaged due to insufficient lubrication. All vehicles equipped with a manual transmission: Before you have your vehicle towed: • Release the parking brake. • Move the gearshift to the neutral position. • Turn the key in the ignition to the OFF/UNLOCKED position. • The maximum recommended speed is 88 km/h (55 mph). • The maximum recommended distance is unlimited.

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4x2 vehicles with an automatic transmission and 4x4 vehicles with an automatic transmission but without the Neutral tow kit accessory: • Release parking brake. • Place the transmission in N (Neutral). • Maximum speed is 56 km/h (35 mph). • Maximum distance is 80 km (50 miles). If a distance of 80 km (50 miles) or a speed of 56 km/h (35 mph) must be exceeded, you must disconnect the front (on 4x4 vehicles) and rear driveshafts. Ford recommends the driveshaft(s) be removed/installed only by a qualified technician. See your local dealer for driveshaft removal/installation. Improper removal/installation of the driveshaft can cause transmission fluid loss, damage to the driveshaft and internal transmission components. 4x4 vehicles with automatic transmission and the Neutral tow kit accessory: • Release the parking brake. • Place transmission in N (Neutral). • Engage the neutral tow. On vehicles equipped with 4WD, an accessory is available that allows you to tow your vehicle, with unlimited mileage (maximum speed of 88 km/h [55 mph]) behind another vehicle, with all the wheels on the ground. Contact your dealer for more details. Do not tow your vehicle with all wheels on the ground more than 80 km (50 miles) (with a maximum speed of 56 km/h [35 mph]) unless you install the neutral tow kit as vehicle damage may occur.

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Roadside Emergencies

Roadside Emergencies

GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the New Vehicle Limited Warranty period of three years or 60,000 km (36,000 miles), whichever occurs first on Ford and Mercury vehicles, and four years or 80,000 km (50,000 miles) on Lincoln vehicles*.

Roadside assistance will cover: • changing a flat tire • jump-starts • lock-out assistance • limited fuel delivery* • towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 25 kms (15.5 miles) of the nearest Ford Motor Company dealership (one tow per disablement). Even non-warranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession).

* Canadian customers refer to your Owner Information Guide for information on coverage period and exact fuel amounts..

Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, the card is found in the Roadside Assistance book in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.

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Canadian customers who need to obtain reimbursement information, call 1–800–665–2006. Roadside coverage beyond basic warranty In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your Ford or Lincoln Mercury dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.

HAZARD FLASHER The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.

FUEL PUMP SHUT-OFF SWITCH FUEL RESET This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated.

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This switch is located in the front passenger’s footwell, by the kick panel access cover. To reset the switch: 1. Turn the ignition OFF. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. 4. Turn the ignition ON. 5. Wait a few seconds and return the key to OFF. 6. Make another check of leaks.

FUSES AND RELAYS If electrical components are not working, a fuse may have blown. If a fuses is blown the wire in the fuse will be broken. Note: Always replace a fuse with one that has the specified amperage rating.

15

Replacing a blown fuse with a fuse that has a higher amperage can cause severe wire damage and could start a fire.

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Standard fuse amperage rating and color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

Cartridge

maxi fuses

— — — — — — — Blue — Pink Green Red — — —

Fuse link cartridge

— — — — — — — Blue — Pink Green Red Yellow Brown Black

Passenger compartment fuse panel The fuse panel is behind the end cover at the left side of the instrument panel. Pull the cover outward to access the fuses. To remove a fuse, use the tool on the panel cover.

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The fuses are:

Roadside Emergencies

3 6

3 5

34

33

Fuse/Relay Location

Fuse Amp

Rating

Passenger Compartment Fuse

Panel Description

5A 7.5A

7.5A

7.5A 15A

7.5A 7.5A

7.5A

Mirrors, Autolamp Cluster, Autolamp. Generic Electronic Module (GEM), Keyless entry, 4x4
Trailer tow right-hand stop/turn lamps Starter Park lamps, Autolamps, I/P dimming, Trailer tow Air bags, Cluster Trailer tow left-hand stop/turn lamps Cluster, Audio, GEM

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Roadside Emergencies

Fuse/Relay Location

10
11
12

13

14
15
16

17

18
19
20

21
22
23
24
25
26
27

28
29

Fuse Amp

Passenger Compartment Fuse

Rating

7.5A

15A 15A 15A

15A

10A 15A 7.5A

20A

20A 15A 15A

20A 20A 7.5A 30A 7.5A 10A 7.5A

–

20A

Panel Description

Speed control, Anti-lock Brake System (ABS), 4x4, Powertrain Control Module (PCM), Park interlock, Keyless entry Ignition, IPATS Subwoofer Climate control, Rear climate control Stop lamps, Speed control, Auxiliary Center High-Mounted Stop Lamp (CHMSL) Air bags 4x4 module Turn signals, Park interlock, Overhead console, Climate control, 4x4, Speed control Cigar lighter, On-Board Diagnostics (OBD) II Power locks, Keyless entry Trailer tow park lamps Daytime Running Lamps (DRL), Reverse lamps, PCM Heated seats I/P power point Front washers Front wiper Cluster, GEM Interior illumination, Battery saver Audio, Windows, GEM, Moonroof, Rear window Not used Audio, Rear audio

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Roadside Emergencies

Fuse/Relay Location

Fuse Amp

Rating

Passenger Compartment Fuse

Panel Description

30
31

32
33
34
35
36

25A 5A

5A 15A 5A 5A —

Seats Instrument panel dimming (XLS)/Rear audio control (XLT) Auxiliary CHMSL Highbeam headlamps Rear audio ABS module Not used

Power distribution box

The power distribution box is in the engine compartment. It contains high-current fuses that protect the main electrical systems from overloads. Note: Always disconnect the battery before servicing high-current fuses. Note: Always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs. If the battery has been disconnected and reconnected, refer to the Battery section.

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The high-current fuses are: Fuse/Relay Location

Fuse Amp

Rating

Power Distribution Box Description

50A

Fuse panel

Cartridge

fuse 50A

Cartridge

fuse 20A

Cartridge

fuse

– –

50A

Cartridge

fuse

Ultimate Audio System

Power down back window, Moonroof

Not used Not used ABS pump motor

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Roadside Emergencies

Fuse/Relay Location

Fuse Amp

Rating

Power Distribution Box Description

10
11

12
13

14
15
16

17
18
19
20
21

22

23

24

25

30A

Powertrain control

Cartridge

fuse

– – –

50A

Cartridge

fuse

–

20A

Cartridge

fuse

– –

40A

Cartridge

fuse

– – – –

10A Mini

fuse

Not used Not used Not used Ignition switch

Not used 4x4 motor

Not used Not used Blower motor

Not used Not used Not used Not used PCM memory

15A Mini

Horn

fuse

20A Mini

Fuel pump motor

fuse

25A Mini

Headlamps

fuse

10A Mini

A/C clutch solenoid

fuse

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Fuse/Relay Location

Fuse Amp

Rating

Power Distribution Box Description

26
27

28

29

30
31

32
33
34
35
36
37
38

39
40
41

42

43
44

–

20A Mini

fuse

Not used Rear power point

30A Mini

4WABS module

fuse

15A Mini

Fog lamps

fuse

–

15A Mini

fuse

– – – – – –

10A Mini

fuse

– –

15A Mini

fuse

Not used Daytime Running Lamps (DRL)

Not used Not used Not used Not used Not used Not used Left low beam

Not used Not used Heated oxygen sensors

10A Mini

Right low beam

fuse

–

2A Mini

fuse

Not used Speed control

45A 45B 46A 46B

– – – –

Wiper hi/low relay Wiper run/park relay Not used Not used

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Fuse/Relay Location

Fuse Amp

Rating

Power Distribution Box Description

47A

47B 48
49
50A 50B 51
52
53
54
55
56A 56B

20A Circuit

Windows

breaker

– – – – – – – – – – – –

Not used Window safety relay Starter relay Not used Fuel pump relay Not used Not used PCM diode PCM relay Blower relay Horn relay A/C clutch solenoid

CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily. • gradually decrease the vehicle’s speed. • hold the steering wheel firmly. • slowly move to a safe place on the side of the road.

The use of tire sealants is not recommended and may compromise the integrity of your tires.

Spare tire information The spare tire can be used as a spare or a regular tire.

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Roadside Emergencies

Location of the spare tire and tools The spare tire and tools for your vehicle are stowed in the following locations:

Location

Under the vehicle, just in front of the rear bumper In the passenger side rear cab compartment behind the access door in trim panel

Tool

Spare tire

Jack, Jack handle, jack handle extension, wheel lug nut wrench

Removing the jack To remove the jack, turn the thumbwheel (1) counterclockwise, then remove the jack (2), lug wrench (3) and jack handles (4) from the bracket.

Installing the jack To install the jack, place the jack handles (4) in the clips, then replace the lug wrench (3). Note: The square hole fits over the peg (5) on the jack stowage bracket. Ensure that the lug wrench handle is seated under the nib at the base of the peg. Fully lower the jack (2) by turning the thumbwheel (1) clockwise, then install the jack (2) by placing the base of the jack onto the stands (6). Place the plastic clip that is attached to the lug nut wrench between the head of the jack and the head of the lug wrench. Turn the thumbwheel (1) clockwise to raise the jack between the stands (6) and the top of the lug wrench (3). Removing the spare tire 1. Assemble the jack handle with the spade end to the lug wrench as shown in the illustration.

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• To assemble, depress button and slide the pieces together. To disassemble, depress the button and pull the pieces apart.

2. Insert the jack handle into the opening just above the rear bumper. The handle will stop moving forward and resistance to turning will be felt when properly engaged. 3. Turn the handle counterclockwise until tire is lowered to the ground, and the cable is slack. Slide the tire rearward. 4. Remove the retainer from the center of the spare tire. Stowing the spare tire 1. Lay the tire on the ground with the valve stem facing up. 2. Slide the wheel under the vehicle and install the retainer through the wheel center. 3. Turn the jack handle clockwise until the tire is raised to its original position underneath the vehicle. The jack handle ratchets when the tire is raised to the stowed position. It will not allow you to overtighten.

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Stowing the jack and tools 1. Install the jack handles into the clips. 2. Install the lug wrench ensuring that the square hole is over the peg on the bracket. Ensure that the lug wrench handle is seated below the nib at the base of the peg. 3. Install the jack on the bracket and place the plastic clip that is attached to the lug wrench between the head of the jack and the head of the lug wrench. Turn the thumbwheel clockwise to raise the jack between the stands and the top of the lug wrench.

How to change a flat tire

When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the

jack, even if the vehicle is in P (Park) (automatic transmission) or R (Reverse) (manual transmission).

To prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

If the vehicle slips off the jack, you or someone else could be seriously injured.

Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to avoid the

danger of being hit when operating the jack or changing the wheel.

Before changing the tire: 1. Park on a level surface. 2. Activate the hazard flashers.

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Roadside Emergencies

3. Place the gearshift lever in P (Park) (automatic transmission) or R (Reverse) (manual transmission). 4. Set the parking brake. 5. Turn off the ignition. To change the tire: Note: Passengers should not remain in the vehicle when the vehicle is being jacked. 1. Block both the front and rear of the wheel diagonally opposite the flat tire. For example, if the right front tire is flat, block the left rear wheel.

2. Remove any wheel trim by inserting the flat end of the lug nut wrench under the wheel trim flange, then twisting the wrench to pry it off. 3. Loosen, but do not remove, the wheel lug nuts by turning them one-half turn counterclockwise.

Slide the jack handle and jack handle extension together. Slide the jack handle assembly into the end of the lug nut wrench. To disconnect, depress the button and pull the pieces apart. 4. Position the jack properly and insert the jack handle into the opening in the thumbwheel at the base of the jack. Turn the handle clockwise until the tire is a maximum of 25 mm (1 inch) off the ground.

To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

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Roadside Emergencies • Front

• Rear

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To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

• Never use the differential as a

jacking point.

5. Remove the wheel lug nuts with the lug nut wrench. 6. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall the lug nuts (cone side in) until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 7. Lower the wheel by turning the jack handle counterclockwise. 8. Remove the jack and fully tighten the lug nuts in the order shown. 9. Stow the flat tire. Refer to Stowing the spare tire. 10. Stow the jack and lug nut wrench. Make sure the jack is fastened so it does not rattle when you drive. 11. Unblock the wheels. Stowing the flat/spare tire 1. Lay the tire on the ground with the valve stem facing in the direction specified on the Tire Changing Instructions located with the jack hardware. 2. Slide the wheel partially under the vehicle and install the retainer through the wheel center. Pull on the cable to align the components at the end of the cable. 3. Turn the jack handle clockwise until the tire is raised to its stowed position underneath the vehicle. The effort to turn the jack handle increases significantly and the spare tire carrier ratchets or slips when the tire is raised to the maximum tightness. Tighten to the best of your

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ability, to the point where the ratchet/slip occurs, if possible. The spare tire carrier will not allow you to overtighten. If the spare tire carrier ratchets or slips with little effort, take the vehicle to your dealer for assistance at your earliest convenience. 4. Check that the tire lies flat against the frame and is properly tightened. Try to push or pull, then turn the tire to be sure it will not move. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the tire. 5. Repeat this tightness check procedure when servicing the spare tire pressure (every six months, per scheduled maintenance guide), or at any time that the spare tire is disturbed through service of other components. 6. If removed, install the spare tire lock (if equipped) into the bumper drive tube with the spare tire lock key (if equipped) and jack handle.

JUMP STARTING YOUR VEHICLE

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or

vehicle damage.

Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your vehicle. Automatic transmissions do not have push-start capability; also, the catalytic converter may become damaged.

Preparing your vehicle When the battery is disconnected or a new battery is installed, the transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts.

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4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect any electrical surges. Turn all other accessories off.

Connecting the jumper cables

+–

+–

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

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+–

+–

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

+–

+–

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an

explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

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Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

+–

+–

Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.

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+–

+–

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.

+–

+–

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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WRECKER TOWING

Roadside Emergencies

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. Ford recommends your vehicle be towed with a wheel lift or flatbed. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure.

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Customer Assistance

Customer Assistance

GETTING THE SERVICES YOU NEED

At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. It is preferred that you return to the Ford dealer where your vehicle was purchased when warranty repairs are needed. However, you may also take your vehicle to another Ford Motor Company or Ford of Canada dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Relationship Center. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.

Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.ford.com

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In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) www.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca In order to help you service your Ford or Lincoln Mercury vehicle, please have the following information available when contacting a Customer Relationship Center: • Your telephone number (home and business). • The name of the dealer and the city where the dealership is located. • The year and make of your vehicle. • The date of vehicle purchase. • The current odometer reading. • The vehicle identification number (VIN). If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.).

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In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides the following: • Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 5,000 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.

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THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company

vehicles

The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.

What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed

maintenance and wear items)

service or product concern is being reviewed

• a request for reimbursement of consequential expenses unless a • items not covered by the New Vehicle Limited Warranty (including • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)

• vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.

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Customer Assistance

Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: • The file number assigned to your application. • The toll-free phone number of the DSB’s independent administrator. Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: • Legible copies of all documents and maintenance or repair orders • The year, make, model, and Vehicle Identification Number (VIN) listed • The date of repair(s) and mileage at the time of occurrence(s). • The current mileage. • The name of the dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the dealer(s) and Ford Motor • The names (if known) of all the people you contacted at the • A description of the action you expect to resolve your concern. You will receive a letter of explanation if your application does not qualify for Board review.

on your vehicle ownership license.

relevant to the case.

dealership(s).

Company.

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Oral presentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

To request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121

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UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S.

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If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST (Items in this catalog may be purchased by credit card holders only.)

Obtaining a French owner’s guide French Owner’s Guides can be obtained from your dealer or by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.

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IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

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REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write to: NHTSA U.S. Department of Transportation Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the Hot-line.

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Cleaning

Cleaning

WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral Ph shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is available from your dealer. • Never use strong household detergents or soap, such as dish washing

strong, direct sunlight.

or laundry liquid. These products can discolor and spot painted surfaces.

• Never wash a vehicle that is “hot to the touch” or during exposure to • Always use a clean sponge or carwash mitt with plenty of water for • Dry the vehicle with a chamois or soft terry cloth towel in order to • It is especially important to wash the vehicle regularly during the

eliminate water spotting.

best results.

winter months, as dirt and road salt are difficult to remove and cause damage to the vehicle. • Immediately remove items such as gasoline, diesel fuel, bird droppings

and insect deposits because they can cause damage to the vehicle’s paintwork and trim over time. • Remove any exterior accessories, such as antennas, before entering a • Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash off as soon as possible.

car wash.

WAXING Applying a polymer paint sealant to your vehicle every six months will assist in reducing minor scratches and paint damage. • Wash the vehicle first. • Do not use waxes that contain abrasives. • Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.

PAINT CHIPS Your dealer has touch-up paint and sprays to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jam) to your dealer to ensure you get the correct color.

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Cleaning • Remove particles such as bird droppings, tree sap, insect deposits, tar • Always read the instructions before using the products.

spots, road salt and industrial fallout before repairing paint chips.

ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37–A),

which is available from your dealer. Heavy dirt and brake dust accumulation may require agitation with a sponge. Rinse thoroughly with a strong stream of water.

• Never apply any cleaning chemical to hot or warm wheel rims or • Some automatic car washes may cause damage to the finish on your

covers.

wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.

• Do not use hydrofluoric acid-based or high caustic-based wheel • To remove tar and grease, use Ford Extra Strength Tar and Road Oil

cleaners, steel wool, fuels or strong household detergent.

Removal (B7A-19520–AA), available from your dealer.

ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the • Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts • Cover the highlighted areas to prevent water damage when cleaning

that require cleaning and pressure rinse clean.

engine block or other engine components.

the engine.

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4.0L SOHC • Never wash or rinse the engine while it is running; water in the

running engine may cause internal damage.

PLASTIC (NON-PAINTED) EXTERIOR PARTS Use only approved products to clean plastic parts. These products are available from your dealer. • For routine cleaning, use Motorcraft Detail Wash (ZC-3–A). • If tar or grease spots are present, use Ford Extra Strength Tar and

Road Oil Removal (B7A-19520–AA).

WINDOWS AND WIPER BLADES The windshield, rear window and wiper blades should be cleaned regularly. If the wiper does not wipe properly, substances on the windshield, rear window or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, tree sap, or other organic contamination. To clean these items, please follow these tips: • The windshield or rear window may be cleaned with a non-abrasive cleaner such as Motorcraft Ultra Clear Spray Glass Cleaner (ZC-23), available from your dealer.

• Do not use abrasives, as they may cause scratches. • Do not use fuel, kerosene, or paint thinner to clean any parts. • Wiper blades can be cleaned with isopropyl (rubbing) alcohol or

windshield washer solution. Be sure to replace wiper blades when they appear worn or do not function properly.

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INSTRUMENT PANEL AND CLUSTER LENS Clean the instrument panel with a damp cloth, then dry with a dry cloth. • Avoid cleaners or polish that increase the gloss of the upper portion of

the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.

Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of

the air bag system. • Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces.

INTERIOR TRIM • Clean the interior trim areas with a damp cloth, then dry by wiping • Do not use household or glass cleaners as these may damage the

with a dry, soft, clean cloth.

finish.

Cleaner (E8AZ-19523–AA).

INTERIOR For fabric, carpets, cloth seats and safety belts: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Ford Extra Strength Upholstery • If grease or tar is present on the material, spot-clean the area first • Never saturate the seat covers with cleaning solution. • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.

with Motorcraft Spot and Stain Remover (ZC-14).

Do not use cleaning solvents, bleach or dye on the vehicle’s seatbelts, as these actions may weaken the belt webbing.

LEATHER SEATS (IF EQUIPPED) Your leather seating surfaces have a clear, protective coating over the leather.

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Cleaner (ZC-11–A). Dry the area with a soft cloth.

Cleaning • To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl • To help maintain its resiliency and color, use the Motorcraft Deluxe