battery electrolyte level. Refer to the Scheduled Maintenance Guide for the service interval schedules. Keep the electrolyte level in each cell up to the “level indicator”. Do not overfill the battery cells. If the electrolyte level in the battery is low, you can add plain tap water to the battery, as long as you do not use hard water (water with a high mineral or alkali content). If possible, however, try to only fill the battery cells with distilled water. If the battery needs water often, have the charging system checked. If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water.
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.
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When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Because your vehicle’s engine is electronically controlled by a computer, some control conditions are maintained by power from the battery. When the battery is disconnected or a new battery is installed, the engine must relearn its idle and fuel trim strategy for optimum driveability and performance. To begin this process: 1. Set your parking brake. 2. Put the gearshift in P (Park) (automatic transaxle) or the neutral position (manual transaxle), turn off all accessories and start the engine. 3. Let the engine idle for at least one minute. 4. The relearning process will automatically complete as you drive the vehicle. † The vehicle may need to be driven 16 km (10 miles) or more to † If you do not allow the engine to relearn its idle trim, the idle quality
relearn the idle and fuel trim strategy.
of your vehicle may be adversely affected until the idle trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed, the clock and the preset radio stations must be reset once the battery is reconnected.
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Maintenance and care † Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal. Call your local authorized recycling center to find out more about recycling automotive batteries.
RECYCLE
AIR FILTER MAINTENANCE Refer to the Scheduled Maintenance Guide for the appropriate intervals for changing the air filter element. For information on replacement air filter elements, refer to Motorcraft Part Numbers in the Capacities and specifications chapter.
Do not start your engine with the air cleaner removed and do not remove it while the engine is running.
CHANGING THE AIR FILTER ELEMENT 1. Release the clamp locking clip on the front portion of the air filter housing. 2. Then swing the left side open and remove the air filter element. 3. When installing the air filter element, ensure the nubs on the air filter element and the air filter housing are aligned. 4. Swing the left side of the air filter housing closed and secure the clamp.
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Maintenance and care
WINDSHIELD WIPER BLADES Check the wiper blades at least twice a year or when they seem less effective. Substances such as tree sap and some hot wax treatments used by commercial car washes reduce the effectiveness of wiper blades.
Checking the wiper blades If the wiper blades do not wipe properly, clean both the windshield and wiper blades using undiluted windshield wiper solution or a mild detergent. Rinse thoroughly with clean water. To avoid damaging the blades, do not use fuel, kerosene, paint thinner or other solvents.
Changing the wiper blades To replace the wiper blades: 1. Pull the wiper arm away from the windshield and lock into the service position. 2. Turn the blade at an angle from the wiper arm. Push the lock pin manually to release the blade and pull the wiper blade down toward the windshield to remove it from the arm. 3. Attach the new wiper to the wiper arm and press it into place until a click is heard.
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Maintenance and care
INFORMATION ABOUT TIRE QUALITY GRADES New vehicles are fitted with tires that have their Tire Quality Grade (described below) molded into the tire’s sidewall. These Tire Quality Grades are determined by standards that the United States Department of Transportation has set. Tire Quality Grades apply to new pneumatic tires for use on passenger cars. They do not apply to deep tread, winter-type snow tires, space-saver or temporary use spare tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford to give you the following information about tire grades exactly as the government has written it.
Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices, and differences in road characteristics and climate.
Traction AA A B C The traction grades, from highest to lowest are AA, A, B, and C. Those grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance.
The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include
acceleration, cornering, hydroplaning or peak traction characteristics.
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Maintenance and care
Temperature A B C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law.
The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed,
underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure.
SERVICING YOUR TIRES
Checking the tire pressure † Use an accurate tire pressure gauge. † Check the tire pressure when tires are cold, after the vehicle has
been parked for at least one hour or has been driven less than 5 km (3 miles).
† Adjust tire pressure to recommended specifications found on the
Certification Label.
Improperly inflated tires can affect vehicle handling and can fail suddenly, possibly resulting in loss of vehicle control.
Tire rotation Because your vehicle’s tires perform different jobs, they often wear differently. To make sure your tires wear evenly and last longer, rotate them as indicated in the Scheduled Maintenance Guide. If you notice that the tires wear unevenly, have them checked.
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Maintenance and care † Four tire rotation
Replacing the tires Replace the tires when the wear band is visible through the tire treads.
When replacing full size tires, never mix radial bias-belted, or bias-type tires. Use only the tire sizes that are listed on the
Certification Label. Make sure that all tires are the same size, speed rating, and load-carrying capacity. Use only the tire combinations recommended on the label. If you do not follow these precautions, your vehicle may not drive properly and safely.
Make sure that all replacement tires are of the same size, type, load-carrying capacity and tread design (e.g., “All Terrain”, etc.),
as originally offered by Ford.
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Maintenance and care
Failure to follow these precautions may adversely affect the handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle’s original tires may also affect the accuracy of your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in rain and snow. However, in some climates, you may need to use snow tires and chains. If you need to use snow tires and chains, it is recommended that steel wheels are used of the same size and specifications as those originally installed. Follow these guidelines when using snow tires and chains: † Do not use tire chains on aluminum wheels. Chains may chip the † Use only SAE Class S chains. † Install chains securely, verifying that the chains do not touch any † Drive cautiously. If you hear the chains rub or bang against your
wiring, brake lines or fuel lines.
wheels.
vehicle, stop and re-tighten the chains. If this does not work, remove the chains to prevent damage to your vehicle.
† If possible, avoid fully loading your vehicle. † Do not use tire chains with 38 cm (15 inch) wheel/tire options. Using
chains on this size tire may cause damage to steering, suspension and/or body components.
tire chains on dry roads.
† Remove the tire chains when they are no longer needed. Do not use † The suspension insulation and bumpers will help prevent vehicle damage. Do not remove these components from your vehicle when using snow tires and chains.
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Maintenance and care
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS
Important safety precautions
Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire.
The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops
before completely removing the fuel filler cap. Otherwise, fuel may spray out and injure you or others.
If you do not use the proper fuel filler cap, excessive pressure or vacuum in the fuel tank may damage the fuel system or cause the fuel system to work improperly in a collision, which may result in possible personal injury.
Automotive fuels can cause serious injury or death if misused or mishandled.
Observe the following guidelines when handling automotive fuel: † Extinguish all smoking materials
and any open flames before fueling your vehicle.
fueling.
† Always turn off the vehicle before † Automotive fuels can be harmful or fatal if swallowed. Fuel such as gasoline is highly toxic and if swallowed can cause death or permanent injury. If fuel is swallowed, call a physician immediately, even if no symptoms are immediately apparent. The toxic effects of fuel may not be visible for hours. † Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind
can lead to eye and respiratory tract irritation. In severe cases, excessive or prolonged breathing of fuel vapor can cause serious illness and permanent injury.
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Maintenance and care † Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury.
† Fuels can also be harmful if absorbed through the skin. If fuel is
splashed on the skin and/or clothing, promptly remove contaminated clothing and wash skin thoroughly with soap and water. Repeated or prolonged skin contact with fuel liquid or vapor causes skin irritation. † Be particularly careful if you are taking “Antabuse” or other forms of disulfiram for the treatment of alcoholism. Breathing gasoline vapors, or skin contact could cause an adverse reaction. In sensitive individuals, serious personal injury or sickness may result. If fuel is splashed on the skin, promptly wash skin thoroughly with soap and water. Consult a physician immediately if you experience an adverse reaction.
When refueling always shut the engine off and never allow sparks or open flames near the filler neck. Never smoke while
refueling. Fuel vapor is extremely hazardous under certain conditions. Care should be taken to avoid inhaling excess fumes.
The flow of fuel through a fuel pump nozzle can produce static electricity, which can cause a fire if fuel is pumped into an
ungrounded fuel container.
Use the following guidelines to avoid static build-up when filling an ungrounded fuel container: † Place approved fuel container on the ground. † DO NOT fill a fuel container while it is in the vehicle. † Keep the fuel pump nozzle in contact with the fuel container while † DO NOT use a device that would hold the fuel pump handle in the fill
filling.
position.
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Maintenance and care
Fuel Filler Cap Your fuel tank filler cap has an indexed design with a 1/8 turn on/off feature. When fueling your vehicle: 1. Turn the engine off. 2. Carefully turn the filler cap counterclockwise 1/8 of a turn until it stops. 3. Pull to remove the cap from the fuel filler pipe. 4. To install the cap, align the tabs on the cap with the notches on the filler pipe. 5. Turn the filler cap clockwise 1/8 of a turn until it stops. If the “Service Engine Soon/Check Engine” indicator comes on and stays on when you start the engine, the fuel filler cap may not be properly installed. Turn off the engine, remove the fuel filler cap, align the cap properly and reinstall it. If you must replace the fuel filler cap, replace it with a fuel filler cap that is designed for your vehicle. The customer warranty may be void for any damage to the fuel tank or fuel system if the correct genuine Ford or Motorcraft fuel filler cap is not used.
The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops
before completely removing the fuel filler cap. Otherwise, fuel may spray out and injure you or others.
If you do not use the proper fuel filler cap, excessive pressure or vacuum in the fuel tank may damage the fuel system or cause the fuel system to work improperly in a collision, which may result in possible personal injury.
Choosing the right fuel Use only UNLEADED FUEL. The use of leaded fuel is prohibited by law and could damage your vehicle. Do not use fuel containing methanol. It can damage critical fuel system components.
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Maintenance and care
Your vehicle was not designed to use fuel or fuel additives with metallic compounds, including manganese-based compounds containing MMT. Repairs to correct the effects of using a fuel for which your vehicle was not designed may not be covered by your warranty.
Octane recommendations Your vehicle is designed to use “Regular” unleaded gasoline with an (R+M)/2 octane rating of 87. We do not recommend the use of gasolines labeled as “Regular” that are sold with octane ratings of 86 or lower in high altitude areas. Do not be concerned if your engine sometimes knocks lightly. However, if it knocks heavily under most driving conditions while you are using fuel with the recommended octane rating, see your dealer or a qualified service technician to prevent any engine damage.
87(R+M)/2 METHOD
Fuel quality If you are experiencing starting, rough idle or hesitation driveability problems during a cold start, try a different brand of “Regular” unleaded gasoline. “Premium” unleaded gasoline is not recommended (particularly in the United States) because it may cause these problems to become more pronounced. If the problems persist, see your dealer or a qualified service technician. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use a high quality fuel.
Cleaner air Ford approves the use of gasolines to improve air quality, including reformulated gasolines that contain oxygenates up to 10% ethanol or 15% MTBE.
Running out of fuel Avoid running out fuel because this situation may have an adverse affect on powertrain components. If you have run out of fuel: † You may need to crank the engine several times after refueling before
the system starts to pump the fuel from the tank to the engine.
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Maintenance and care † Your “Service Engine Soon” indicator may come on. For more information on the “Service Engine Soon” indicator, refer to the Instrumentation chapter.
Fuel Filter For fuel filter replacement, see your dealer or a qualified service technician. Refer to the Scheduled Maintenance Guide for the appropriate intervals for changing the fuel filter. Replace the fuel filter with an authorized Motorcraft part. The customer warranty may be void for any damage to the fuel system if an authorized Motorcraft fuel filter is not used.
ESSENTIALS OF GOOD FUEL ECONOMY
Measuring techniques
Your best source of information about actual fuel economy is you, the
driver. You must gather information as accurately and consistently as
possible. Fuel expense, frequency of fillups or fuel gauge readings are
NOT accurate as a measure of fuel economy. We do not recommend
taking fuel economy measurements during the first 1 600 km (1 000
miles) of driving (engine break-in period). You will get a more accurate
measurement after 3 000 km–5 000 km (2 000 miles-3 000 miles).
Filling the tank The advertised fuel capacity of the fuel tank on your vehicle is equal to the rated refill capacity of the fuel tank as listed in the Refill Capacities chart in this “Owner Guide”. The advertised capacity is the amount of the Indicated Capacity and the Empty Reserve combined. Indicated Capacity is the difference in the amount of fuel in a full tank and a tank when the fuel gauge indicates empty. Empty Reserve is the small amount of usable fuel remaining in the fuel tank after the fuel gauge indicates empty. The amount of Empty Reserve varies and should not be relied upon to increase driving range. When refueling your vehicle after the fuel gauge indicates empty, you might not be able to refuel the full amount of the advertised capacity of the fuel tank due to the empty reserve still present in the tank. For consistent results when filling the fuel tank: † Use the same filling rate setting (low — medium — high) each time
the tank is filled.
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Maintenance and care
† Allow three automatic click-offs when filling. † Always use fuel with the recommended octane rating. † Use a known quality gasoline, preferably a national brand. † Use the same side of the same pump and have the vehicle facing the † Have the vehicle loading and distribution the same every time. Your results will be most accurate if your filling method is consistent.
same direction each time you fill up.
Calculating fuel economy 1. Fill the fuel tank completely and record the initial odometer reading (in kilometers or miles). 2. Each time you fill the tank, record the amount of fuel added (in liters or gallons). 3. After at least three to five tank fill-ups, fill the fuel tank and record the current odometer reading. 4. Subtract your initial odometer reading from the current odometer reading. 5. Follow one of the simple calculations in order to determine fuel economy: Multiply liters used by 100, then divide by total kilometers traveled. Divide total miles traveled by total gallons used. Keep a record for at least one month and record the type of driving (city or highway). This will provide an accurate estimate of the vehicle’s fuel economy under current driving conditions. Additionally, keeping records during summer and winter will show how temperature impacts fuel economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits Give consideration to the lists that follow and you may be able to change a number of variables and improve your fuel economy. Habits † Smooth, moderate operation can yield up to 10% savings in fuel. † Steady speeds without stopping will usually give the best fuel
economy.
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fuel.
Maintenance and care † Idling for long periods of time (greater than one minute) may waste † Anticipate stopping; slowing down may eliminate the need to stop. † Sudden or hard accelerations may reduce fuel economy. † Slow down gradually. † Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15% † Revving the engine before turning it off may reduce fuel economy. † Using the air conditioner or defroster may reduce fuel economy. † Using speed control (if equipped) may improve fuel economy. Speed control can help maintain a constant speed and reduce speed changes. You may want to turn off the speed control in hilly terrain as unnecessary shifting between third and fourth gears may occur and could result in reduced fuel economy.
less fuel than traveling at 105 km/h [65 mph]).
economy.
reduce fuel economy.
† Warming up a vehicle on cold mornings is not required and may † Resting your foot on the brake pedal while driving may reduce fuel † Combine errands and minimize stop-and-go driving. Maintenance † Keep tires properly inflated and use only recommended size. † Operating a vehicle with the wheels out of alignment will reduce fuel † Use recommended engine oil. Refer to Lubricant Specifications. † Perform all regularly scheduled maintenance items. Follow the
economy.
recommended maintenance schedule and owner maintenance checks found in your vehicle Scheduled Maintenance Guide.
Conditions † Heavily loading a vehicle or towing a trailer may reduce fuel economy † Carrying unnecessary weight may reduce fuel economy (approximately
at any speed.
2 km/h [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
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Maintenance and care
† Adding certain accessories to your vehicle (for example bug
driving on hilly terrain.
deflectors, rollover/light bars, running boards, ski/luggage racks) may reduce fuel economy.
12–16 km (8–10 miles) of driving.
cruise gear and with steady pressure on the gas pedal.
† Using fuel blended with alcohol may lower fuel economy. † Fuel economy may decrease with lower temperatures during the first † Driving on flat terrain offers improved fuel economy as compared to † Transmissions give their best fuel economy when operated in the top † Close windows for high speed driving. EPA window sticker Every new vehicle should have the EPA window sticker. Contact your dealer if the window sticker is not supplied with your vehicle. The EPA window sticker should be your guide for the fuel economy comparisons with other vehicles. It is important to note the box in the lower left corner of the window sticker. These numbers represent the Range of Km/L (MPG) expected on the vehicle under optimum conditions. Your fuel economy may vary depending upon the method of operation and conditions.
EMISSION CONTROL SYSTEM Your vehicle is equipped with various emission control components and a catalytic converter which will enable your vehicle to comply with applicable exhaust emission standards. To make sure that the catalytic converter and other emission control components continue to work properly: † Use only unleaded fuel. † Avoid running out of fuel. † Do not turn off the ignition while your vehicle is moving, especially at † Have the items listed in your Scheduled Maintenance Guide performed
high speeds.
according to the specified schedule.
The scheduled maintenance items listed in the Scheduled Maintenance Guide are essential to the life and performance of your vehicle and to its emissions system.
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Maintenance and care
If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine
compartment and exhaust system, which can start a fire.
Illumination of the charging system warning light, “Service Engine Soon” light or the temperature warning light, fluid leaks, strange odors, smoke or loss of oil pressure, could indicate that the emission control system is not working properly.
Exhaust leaks may result in entry of harmful and potentially lethal fumes into the passenger compartment.
Do not make any unauthorized changes to your vehicle or engine. By law, vehicle owners and anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles are not permitted to intentionally remove an emission control device or prevent it from working. Information about your vehicle’s emission system is on the Vehicle Emission Control Information Decal located on or near the engine. This decal identifies engine displacement and gives some tune up specifications. Please consult your “Warranty Guide” for complete emission warranty information.
Readiness for Inspection/Maintenance (I/M) testing In some localities, it may be a legal requirement to pass an I/M test of the on-board diagnostics system. If your “Check Engine/Service Engine Soon” light is on, refer to the description in the Warning Lights and Chimes section of the Instrumentation chapter. Your vehicle may not pass the I/M test with the “Check Engine/Service Engine Soon” light on. If the vehicle’s powertrain system or its battery has just been serviced, the on-board diagnostics system is reset to a “not ready for I/M test” condition. To ready the on-board diagnostics system for I/M testing, a minimum of 30 minutes of city and highway driving is necessary as described below: † First, at least 10 minutes of driving on an expressway or highway.
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Maintenance and care † Next, at least 20 minutes driving in stop-and-go, city-type traffic with
at least four idle periods.
Allow the vehicle to sit for at least eight hours without starting the engine. Then, start the engine and complete the above driving cycle. The engine must warm up to its normal operating temperature. Once started, do not turn off the engine until the above driving cycle is complete.
EXTERIOR BULBS
Replacing exterior bulbs It is a good idea to check the operation of the following lights frequently: † Headlamps † Turn signals † Foglamps (if equipped) † High-mount brakelamp † Tail lamps † Brakelamps † Backup lamps † License plate lamp † Hazard flashers Do not remove lamp bulbs unless they will be replaced immediately. If a bulb is removed for an extended period of time, contaminants may enter the lamp housings and affect performance.
Handle a halogen bulb carefully and keep out of children’s reach. Grasp the bulb only by its plastic base and do not touch the
glass; the oil from your hand could cause the bulb to break the next time that the headlamps are operated.
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Maintenance and care
Replacing headlamp bulbs 1. Make sure that the headlamps are turned OFF. † Coupe
† Sedan/wagon
2. Open the hood and disconnect the headlamp wiring socket from the in-line connector. This will make it easier to change the bulb. 3. Remove the protective dust shield from the housing by turning the dust shield counterclockwise (when viewed from the rear).
4. Release clip and disconnect the electrical connector from the bulb.
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Maintenance and care
5. Remove the bulb retaining ring by rotating it counterclockwise.
6. Without turning, remove the old bulb from the lamp assembly by pulling it straight back out of the lamp assembly and replace.
7. Install the new bulb in lamp assembly by pushing straight in with the bulb’s plastic base facing upward. Turn the bulb slightly to align the grooves in the plastic base with the tabs in the lamp assembly. 8. Install the bulb retaining ring over the plastic base and lock the ring by rotating it clockwise until it snaps into place. 9. Connect the electrical connector into the plastic base until it “snaps”. 10. Install the protective dust shield and lock the shield by rotating it clockwise until it locks into position. 11. Connect the headlamp wiring socket to the in-line connector. 12. Turn the headlamps on and make sure they work properly. If the headlamp was correctly aligned before you changed the bulb, you should not need to align it again.
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Maintenance and care
Replacingfoglampbulbs 1. Remove the bulb socket from the foglamp by turning counterclockwise. 2. Disconnect the electrical connector from the foglamp bulb. 3. Connect the electrical connector to the new foglamp bulb. 4. Install the bulb socket in the foglamp turning clockwise.
High-mountbrakelampbulbs To remove the brakelamp bulb: 1. Push the center of the push pins in to release tension. 2. Pull the push pins out of the cover and slide the cover away from the package tray. 3. Remove the bulb by rotating it counterclockwise and pulling it out of the lamp assembly. 4. Carefully pull out the bulb straight out of the socket and push in new bulb. To install the brakelamp bulb: 1. Install the bulb into the lamp assembly and rotate clockwise. 2. Install the push pins in the cover far enough that the pins protrude outside of the cover about 6mm (1/4 inch). 3. Install the cover and secure with the push pins.
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Maintenance and care
Taillamp/Rearturnsignallampbulbs-ExceptWagon The tail lamp and the turn signal lamp bulbs are located in the same portion of the tail lamp assembly, one just below the other. Follow the same steps to replace either bulb.
1. Open trunk to expose the tail lamp assembly. Remove the two screws from the front of the lamp. 2. The tail lamp has hidden fasteners which can be disengaged by hitting the lamp, with the side of your hand, toward the side of the vehicle. 3. Pull lamp assembly away from vehicle for access to bulbs. 4. Remove the bulb socket by rotating it counterclockwise, then pulling it out of the lamp assembly.
5. Pull the bulb from the socket and push in the new bulb. 6. Install the bulb socket into the lamp by rotating it clockwise. 7. Position the tail lamp on the vehicle and gently tap the lens to engage the clips. Install the screws.
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Maintenance and care
Taillamps/Rearturnsignallampbulbs-Wagon The tail lamp and the turn signal bulbs are located in the same portion of the tail lamp assembly, one just below the other. Follow the same steps to replace either bulb.
1. Open liftgate to expose the tail lamp assembly. Remove the three screws and lamp assembly from the vehicle. 2. Remove the bulb socket by rotating it counterclockwise, then pulling it out of the lamp assembly. 3. Pull the bulb from the socket and push in the new bulb. 4. Install the bulb socket into the lamp assembly by rotating it clockwise. 5. Install the tail lamp assembly on the vehicle with the three screws.
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Maintenance and care
INTERIOR BULBS
Dome lamp 1. Remove the lamp lens by applying pressure to both tabs at the top of the lamp and pulling lens downward. 2. Pull out the burned-out bulb and install a new one. 3. Install the lamp lens by applying pressure to both sides of the lamp lens and popping the lamp lens up on the assembly.
OFF DOOR ON
Map lamps For bulb replacement, see a qualified service technician or your dealer.
Using the right bulbs
Function Front park/turn lamps Foglamps (if equipped) Headlamps-aero high and low beam Rear license plate lamps High-mount brake lamp Backup lamps Brake lamps Interior overhead lamp To replace all instrument panel lights - see your dealer
Trade Number
3457 NAK
881
9007
168
921
3156K
3157K
12V/10W
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Maintenance and care
AIMING THE HEADLAMPS Your vehicle is equipped with a Vehicle Headlamp Aim Device (VHAD) on each headlamp. Each headlamp may be properly aimed in the vertical (up/down) and the horizontal (left/right) directions using your VHAD system. The headlamps on your vehicle are properly aimed at the assembly plant. A bubble (vertical indicator) that is not centered between the two red lines does not necessarily indicate out-of-aim headlamps. If your vehicle is not positioned on a level surface, the slope will be included in the vertical indication. Therefore, vertical and horizontal headlamp adjustment should be performed only when the beam direction appears to be incorrect. You will need one 4 mm wrench or socket to make the adjustments. If the vehicle has been in an accident, the vehicle’s front structure should be properly aligned before aiming the headlamps.
Horizontal aim adjustment 1. Park the vehicle on a level surface. 2. With the hood open, locate the horizontal indicator and the adjusting screw. They are located below the viewing window at the rear of the headlamp assembly.
3. The “L” and “R” under the viewing window on the top of the headlamp refer to the directional change (left or right) of the horizontal aim. 4. Use a 4 mm wrench or socket to turn the horizontal adjusting screw until the forward edge of the knurled portion of the screw is aligned with the “0” reference mark (as shown) on the plastic slider when viewed directly from above.
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Vertical aim adjustment 1. Park the vehicle on a level surface. 2. With the hood open, locate the bubble level and the vertical adjustment screw. The adjustment screw is located on the outboard side of the headlamp below the headlamp upper attachment.
3. The “UP” and “DN” on the bubble indicate the directional change (up or down) of the vertical aim. 4. Use a 4 mm wrench or socket to turn the vertical adjusting screw clockwise or counterclockwise until the bubble is centered between the lines.
Maintenance and care
DN
UP
DN
UP
Repeat the above process to the other headlamp, if necessary.
CLEANING AND CARING FOR YOUR VEHICLE Refer to the Customer Assistance chapter for a list of Ford-approved cleaners, polishes and waxes.
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Maintenance and care
Washing your vehicle Wash your vehicle regularly with cold or lukewarm water. Never use strong detergents or soap. If your vehicle is particularly dirty, use a quality car wash detergent. Always use a clean sponge, washing glove or similar device and plenty of water for best results. To avoid spots, avoid washing when the hood is still warm, immediately after or during exposure to strong sunlight. During winter months, it is especially important to wash the vehicle on a regular basis. Large quantities of dirt and road salt are difficult to remove and also cause damage to the vehicle. Remove any exterior accessories, such as antennas, before entering a car wash. If you have wax applied to the vehicle at a commercial car wash, it is recommended that you clean the wiper blades and windshield as described in Cleaning the wiper blades and windshield. After washing, apply the brakes several times to dry them.
Waxing your vehicle Wax when water stops beading on the surface. This could be every three or four months, depending on operating conditions. Use only carnauba or synthetic-based waxes. Use cleaning fluid or alcohol with a clean cloth to remove any bugs before waxing vehicle. Use tar remover to remove any tar spots. Avoid getting wax on the windshield. If you have wax applied at a commercial car wash, it is recommended that you clean the wiper blades and windshield as described in Cleaning the wiper blades and windshield.
Repairing paint chips Minor scratches or paint damage from road debris may be repaired with the Ultra Touch Prep and Finishing Kit (#F7AZ-19K507–BA), touch-up paint (#ALBZ-19500–XXXXA), or aerosol paint spray (#ALAZ-19500– XXXXA) from the Ford Car Care Chemicals line. Please note that the part numbers (shown as XXXX above) will vary with your vehicle’s specific coloring. Observe the application instructions on the products.
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Maintenance and care
Remove particles such as bird droppings, tree sap, insect remains, tar spots, road salt and industrial fallout immediately.
Cleaning the wheels Wash with the same detergent as the body of your vehicle. Do not use acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong detergents. Never use abrasives that will damage the finish of special wheel surfaces. Use a tar remover to remove grease and tar. The brushes used in some automatic car washes may damage the finish on your wheels. Before going to a car wash, find out if the brushes are abrasive.
Cleaning the engine Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: † Take care when using a power washer to clean the engine. The high pressure fluid could penetrate the sealed parts and cause damage. † Do not spray with cold water to avoid cracking the engine block or † Never apply anything to the drive belt (including belt dressing).
other engine components.
† Cover the highlighted areas to prevent water damage when cleaning
the engine.
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Maintenance and care † Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning plastic exterior parts Use vinyl cleaner for routine cleaning. Clean with a tar remover if necessary. Do not clean plastic parts with thinners, solvents or petroleum-based cleaners.
Cleaning the exterior lamps Wash with the same detergent as the exterior of your vehicle. Use glass cleaner or tar remover if necessary. To avoid scratching the lamps, do not use a dry paper towel, chemical solvents or abrasive cleaners.
Cleaning the wiper blades and windshield If the wiper blades do not wipe properly, clean the wiper blade rubber element with undiluted windshield washer solution or a mild detergent. To avoid damaging the blades, do not use fuel, kerosene, paint thinner or other solvents. If the wiper still does not wipe properly, this could be caused by substances on the windshield such as tree sap and some hot wax treatments used by commercial car washes. Clean the outside of the windshield with a non-abrasive cleanser such as the non-abrasive Bon-Amit powder. Rinse thoroughly with clean water. Do not use abrasive cleansers on glass as they may cause scratches. The windshield is clean if beads do not form when you rinse it with water. The windshield and wiper blades should be cleaned on a regular basis, and blades or rubber elements replaced when worn.
Cleaning the instrument panel Clean with a damp cloth, then dry with a dry cloth. Avoid cleaner or polish that increases the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.
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Maintenance and care
Cleaning leather seats (if equipped) To clean, simply use a soft cloth dampened with water and a mild soap. Wipe the leather again with a damp cloth to remove soap residue. Dry with a soft cloth. For tougher soiling concerns, Ford recommends using the Deluxe Leather Care Kit F8AZ-19G253–AA, which is available from your Ford Dealer. This mild cleaner and special pad, cleans the leather and maintains its natural beauty. Follow the instructions on the cleaner label. Regular cleaning of your leather upholstery helps maintain its resiliency and color. Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl or plastics.
Cleaning the interior fabric Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Do not use household or glass cleaners. These agents can stain and discolor the fabric. Use a mild soap and water solution if necessary.
Cleaning and maintaining the safety belts Clean the safety belts with a mild soap solution recommended for cleaning upholstery or carpets. Do not bleach or dye the belts, because these actions may weaken the belt webbing. Check the safety belt system periodically to make sure there are no nicks, wear or cuts. If your vehicle has been involved in an accident, refer to the Safety belt maintenance section in the Seating and safety restraints chapter.
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Capacities and specifications
2.0L SOHC I4 engine 2.0L DOHC Zetec engine
MOTOCRAFT PART NUMBERS
Component
Air filter element FA-1643
Fuel filter
FG-862
BXT-58
Battery
FL-400–A
Oil filter
EV-224
PCV valve
Spark plugs*
AGSF-34EE**
* Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
** If a spark plug is removed for inspection, it must be reinstalled in the
same cylinder.If a spark plug needs to be replaced, use only spark plugs
with the same service part number suffix letter as shown on the engine
decal.
FA-1643
FG-862
BXT-58
FL-2005
EV-224
AZFS-32PP**
REFILL CAPACITIES
Fluid
Brake fluid
Ford Part Name High Performance DOT 3 Motor Vehicle Brake Fluid
Application
Capacity
All
Fill to line on reservoir
Engine coolant1 Premium Engine
Coolant
Engine oil (includes filter change)
Fuel tank capacity Power steering fluid
Motorcraft 5W-30 Super Premium Motor Oil
N/A
Motorcraft MERCONt ATF
Automatic
transaxles
Manual
transaxles
ZX2
Sedan/wagon
All
All
6.0L (6.3 quarts) 5.0L (5.3 quarts) 4.25L (4.5 quarts) 3.8L (4.0 quarts) 48.5L (12.8 gallons) Fill to line on reservoir
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Capacities and specifications
Fluid
Transmission fluid
Windshield washer fluid
Ford Part Name
Motorcraft MERCONt ATF
Ultra-Clear Windshield Washer Concentrate
Application
Capacity
Automatic transaxles Manual transaxles All
3.9L (4.1 quarts) 3.35L (3.55 quarts) 2.2L (2.32 quarts)
1 Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford Extended Life Engine Coolant (orange in color). Refer to Adding engine coolant, in the Maintenance and Care chapter.
LUBRICANT SPECIFICATIONS
Ford Part Name or Equivalent High Performance DOT 3 Motor Vehicle Brake Fluid Multi-Purpose Grease
Item
Brake fluid
Door latch, hood latch, auxiliary hood latch, trunk latch, seat tracks. Lock cylinder
Automatic transaxle Manual transaxle Motorcraft
Engine oil
Penetrating and Lock Lubricant Motorcraft MERCONt ATF
MERCONt ATF Motorcraft 5W-30 Super Premium Motor Oil
Ford Part Number
Ford Specification
C6AZ-19542-AB ESA-M6C25-A
and DOT 3
DOAZ-19584-AA or F5AZ-19G209-AA
ESB-M1C93-A or ESR-M1C159-A
E8AE-19A501-B none
XT-2-QDX
MERCONt
XT-2-QDX
MERCONt
XO-5W30-QSP WSS-M2C153-G
and API Certification Mark
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Capacities and specifications
Item
Ford Part Name or Equivalent CV Joint Grease Constant (High Temp.) velocity joints Engine coolant1 Ford Premium Engine Coolant
Power steering fluid Windshield washer fluid
Motorcraft MERCONt ATF Ultra-Clear Windshield Washer Concentrate
Ford Part Number
Ford Specification
E43Z-19590-A
ESP-M1C207-A
E2FZ-19549-AA (in Oregon, F5FZ-19549-CC, in Canada, Motorcraft CXC-10) XT-2-QDX
ESE-M97B44-A
MERCONt
C9AZ-19550-AC ESR-M17P5-A
1 DO NOT USE Ford Extended Life Engine Coolant F6AZ-19544-AA, meeting Ford specification WSS-M97B44-D (orange in color) Refer to Adding engine coolant, in the Maintenance and Care chapter.
2.0L SOHC I4
engine
121
110 @ 5000 rpm
125 lb.-ft.
@ 3750 rpm
87 octane
1-3-4-2
1.3-1.4 mm
(0.052-0.056 inch)
DIS
9.2:1
2.0L DOHC Zetec
engine
121
130 @ 5750 rpm
127 lb.-ft. @ 4250 rpm
87 octane
1-3-4-2
1.22-1.32 mm
(0.048-0.052 inch)
DIS
9.6:1
ENGINE DATA Engine
Cubic inches Horsepower Torque
Required fuel Firing order Spark plug gap
Ignition system Compression ratio
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Capacities and specifications
Coupe mm (in) Sedan mm (in) Wagon mm
4 451.0 (175.2)
VEHICLE DIMENSIONS Vehicle dimensions (1) Overall length (2) Overall width (3) Overall height (4) Wheelbase (5) Track - Front (5) Track - Rear 1 435.1 (56.5)
2 499.0 (98.4) 1 435.1 (56.5)
1 712.0 (67.4)
1 328.4 (52.3)
4 432.3 (174.5)
(in) 4 392.0 (172.9)
1 681.0 (66.2)
1 701.0 (67.0)
1 351.0 (53.2)
1 369.1 (53.9)
2 499.0 (98.4) 1 435.1 (56.5)
2 499.0 (98.4) 1 435.1 (56.5)
1 435.1 (56.5)
1 435.1 (56.5)
55
† Coupe and Sedan models
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Capacities and specifications
† Coupe model
† Sedan model
178
Capacities and specifications
† Wagon model
† Wagon model
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Capacities and specifications
IDENTIFYING YOUR VEHICLE
Certification label The National Highway Traffic Safety Administration Regulations require that a Certification Label be affixed to a vehicle and prescribe where the Certification Label may be located. The Certification Label is located on the front door latch pillar on the driver’s side.
MFD. BY FORD MOTOR CO. IN U.S.A.
DATE: XXXXX FGAWR: XXXXXX/XXXXXXX
GVWR:XXXXX LB/ XXXXX KG RGAWR: XXXXXXX/XXXXXXX THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE.
VIN: XXXXXXXXXXXXXXXXX
TYPE: XXXXXXXXXXXXXXX
MAXIMUM LOAD=OCCUPANTS + LUGGAGE=XXXKG/XXXXLB OCCUPANTS: X TOTAL X FR X 2ND X RR OCCUPANTS LUGGAGE XX XXXKG/XXXXLB X XXXKG/XXXXLB
TIRE: XXXX/XXXXX XXX PRESSURE (FR) XXX kPa/33 PSI COLD PRESSURE (RR) XXX kPa/33 PSI COLD TRAILER TOWING - SEE OWNER GUIDE
EXT PNT: XXXXXX XXXXXX RC: XX DSO: XXXX F0000
BAR INT TR TP/PS R AXLE TR SPR T0000
X XX XXX X XX X XXXX
UTC (cid:209) FOHT-15294A10-GA
Vehicle identification number The vehicle identification number is attached to a metal tag and is located on the driver side instrument panel.
AIR
BAG
XXXXXXXXXXXXXXXXX
Engine number The engine number (the last eight numbers of the vehicle identification number) is stamped on the engine block and transmission.
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Customer assistance
GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: † 24–hours, seven days a week † for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60,000 km (36,000 miles), whichever comes first on Ford and Mercury vehicles, and four years or 80,000 km (50,000 miles) on Lincoln vehicles
In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your Ford or Lincoln-Mercury dealer. Roadside assistance will cover: † changing a flat tire † jump-starts † lock-out assistance † fuel delivery † towing to the nearest Ford of Canada or Ford Motor Company
dealership, or towing to your selling dealership if within 56 km (35
miles). Even non-warranty related tows, like accidents or getting stuck
in the mud or snow, are covered (some exclusions apply, such as
impound towing or repossession).
Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, it’s found in the Roadside Assistance book in the glove compartment. To receive roadside assistance in the United States for Ford or Mercury vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call 1–800–521–4140. In Canada call 1–800–665–2006. Should you need to arrange assistance for yourself, Ford will reimburse a reasonable amount. To obtain information about reimbursement, call 1-800-241-3673 in the United States for Ford or Mercury vehicles; or if you own a Lincoln vehicle, call 1–800–521–4140. Call 1–800–665–2006 in Canada.
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Customer assistance
Ford extended service plan You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides: † Protection against repair costs after your New Vehicle Limited
Warranty period expires;
and † Other benefits during the warranty period (such as reimbursement for
rentals and towing).
You may purchase Ford ESP from any participating Ford or Lincoln-Mercury or Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. (In Hawaii, rules vary. See your dealer for details). When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 5,200 participating Ford, Lincoln-Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options. Also, please be aware that some dealers offer service contracts that are not backed by Ford Motor Company or Ford of Canada. On the surface, many independent plans appear to be like Ford’s. The problem is that they can often require the use of non-factory approved parts and have much more complex and restrictive claims coverage terms than Ford. At Ford Motor Company and Ford of Canada, we are dedicated to providing Ford, Lincoln and Mercury vehicle owners with programs that will enhance your ownership experience and protect you from unexpected repair bills. Genuine Ford ESP is the only Extended Service Plan that enables us to provide that service.
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Customer assistance
Getting the service you need
At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Assistance Center. If you are not satisfied with the service you receive at the dealership, speak with the service manager. If you are still not satisfied, speak with the owner or general manager of the dealership. In most cases, your concern will be resolved at this level. Ford Motor Company and Ford of Canada dealerships also carry genuine Ford parts and accessories, providing you with original equipment reliability.
Away from home
If you are away from home when your vehicle needs service, or if you
need more help than the dealership could provide, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
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Customer assistance
Please have the following information available when contacting Ford Customer Assistance: † Your telephone number (home and business) † The name of the dealer and the city where the dealership is located † The year and make of your vehicle † The date of vehicle purchase † The current odometer reading † The vehicle identification number (VIN) If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.) or the Mediation/Arbitration Program (Canada). In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board is: † an independent, third-party arbitration program for warranty disputes † available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.
What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: † a non-Ford product † a non-Ford dealership
184
Customer assistance † sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed
maintenance and wear items)
service or product concern being reviewed
† a request for reimbursement of consequential expenses unless a † items not covered by the New Vehicle Limited Warranty (including † alleged personal injury/property damage claims † cases currently in litigation † vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)
† vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states of eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.
Board membership The Board consists of: † three consumer representatives † a Ford or Lincoln/Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln-Mercury dealership management, recognized for their business leadership qualities.
What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: † the file number assigned to your application
185
relevant to the case
on your vehicle ownership license
Customer assistance † the toll-free phone number of the DSB’s independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. To properly review your case, the Board needs the following information: † legible copies of all documents and maintenance or repair orders † the year, make, model, and Vehicle Identification Number (VIN) listed † the date of repair(s) and mileage at the time of occurrence(s) † the current mileage † the name of the dealer who sold or serviced the vehicle † a brief description of your unresolved concern † a brief summary of the action taken by the dealer(s) and Ford Motor † the names (if known) of all the people you contacted at the † a description of the action you expect to resolve your concern You will receive a letter of explanation if your application does not qualify for Board review.
dealership(s)
Company
Oral presentations If you would like to make an oral presentation, indicate YES to question #6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. Oral presentation may be requested by the Board as well.
Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take more than a month before the Board can consider some cases.
186
Customer assistance
After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations/customer assistance office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the
187
Customer assistance
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from your dealer to clean your vehicle and protect its finishes. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish* Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant* Ford Deluxe Leather and Vinyl Cleaner Ford Extra Strength Tar and Road Oil Remover* Ford Extra Strength Upholstery Cleaner Ford Metal Surface Cleaner Ford Multi-Purpose Cleaner* Motorcraft Car Wash Concentrate Motorcraft Carlite Glass Cleaner Ford Spot and Stain Remover* Ford Super Premium Tire and Trim Dressing Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner
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Customer assistance
* May be sold with the Motorcraft name A wide selection of accessories is available through your local authorized Ford, Lincoln-Mercury or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. Ford accessories are warranted for up to 12 months or 20,000 km (12,000 miles) on all cars and light trucks and 12 months with unlimited distance on medium/heavy duty trucks unless the accessory is installed on a new vehicle, then the warranty becomes the balance of the new vehicle’s warranty or the accessories warranty, whichever is greater. See your dealer for complete warranty information and availability. Not all accessories are available for all models.
Vehicle Security Remote keyless entry Styled wheel protector locks Vehicle security systems
Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step
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Customer assistance
Travel equipment Console Console armrest Daytime running lights Factory luggage rack Factory luggage rack adaptors Fog lights Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer 4.0L only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor
Protection and appearance equipment Air bag anti-theft locks Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior
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Customer assistance
Carpet floor mats Cleaners, waxes and polishes Flat splash guards Front end covers (full and mini) Hood deflectors Locking gas cap Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: † When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety compliance certification label). Consult your dealer for specific weight information. † The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems - such as two-way radios, telephones and
191
Customer assistance
theft alarms - that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician.
† Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive use or are not properly installed. When operated, such systems may cause the engine to stumble or stall. In addition, such systems may be damaged or their performance may be affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle’s operation.) † Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio in the United States:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
To order the publications in this portfolio in Canada:
Make cheques payable to:
Ford Motor Company of Canada, Ltd.
Service Publications
P.O. Box 1580, Station B
Mississauga, Ontario, Canada L4Y 4G3
or order toll free: 1-800-387-4966
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holder orders only
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Reporting safety defects
REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect that could cause a crash, or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1–800–424–9393 (202–366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
193
Index
Air bag supplemental
restraint system ..........................71
and child safety seats ..............73
description ................................71
disposal ......................................75
driver air bag ............................73
indicator light ........................8,75
operation ...................................73
passenger air bag .....................73
Air cleaner filter ................146,174
Air conditioning ..........................37
Anti-theft system ...................58,59
arming the system ....................59
disarming a
triggered system ..................59,60
disarming an untriggered
system .......................................59
warning light ...............................9
Automatic transaxle ...................95
driving with ...............................97
fluid, refill capacities ..............174
fluid, specification ..................176
Battery .......................................144
acid, treating emergencies .....144
charging system
warning light .............................10
jumping a disabled battery ....117
maintenance-free ....................144
replacement, specifications ...174
servicing ..................................144
Brakes ..........................................89
anti-lock ................................89,90
anti-lock brake system
(ABS) warning light ..............9,89
brake warning light ....................8
fluid, checking and adding ....134
fluid, refill capacities ..............174
fluid, specifications ..........175,176
lubricant specifications ...175,176
parking ......................................90
shift interlock ............................95
Break-in period .............................2
194
Capacities for refilling fluids ....174
Cargo cover .................................54
Child safety restraints ................76
child safety belts ......................76
child safety seats ......................77
Child safety seats ........................77
attaching with tether straps ....80
built-in child seat .....................77
in front seat ..............................78
in rear seat ................................78
tether anchorage
hardware ..............................80,81
Cleaning your vehicle ...............169
engine compartment ..............171
exterior ....................................170
exterior lamps .........................172
instrument panel ....................172
interior .....................................173
plastic parts ............................172
safety belts ..............................173
washing ....................................170
waxing .....................................170
wheels ......................................171
wiper blades ............................172
Clock ..................................19,25,33
Clutch
fluid ..........................................135
operation while driving ............92
recommended shift speeds ......94
Coolant ........................137,139,140
checking and adding ..............138
refill capacities .................139,174
specifications ...................175,176
Customer Assistance ................181
Ford accessories
for your vehicle ......................188
Ford Extended
Service Plan ............................182
Getting assistance outside the
U.S. and Canada .....................187
Getting roadside assistance ...181
Getting the
service you need ....................183
Ordering additional
owner’s literature ...................192
The Dispute Settlement
Board .......................................184
rear window ..............................42
Defrost
Dipstick
engine oil .................................130
Driving under special conditions
through water .........................102
Emergencies, roadside
jump-starting ..........................117
Emission control system ..........159
Engine .................................176,177
check engine/
service engine soon light ...........7
coolant .....................................137
idle speed control ...................144
lubrication
specifications ...................175,176
refill capacities ........................174
service points ...................129,130
starting after a collision .........105
Engine block heater ...................87
Engine oil ..................................130
checking and adding .......130,132
dipstick ....................................130
filter, specifications .........133,174
recommendations ...................133
refill capacities .................130,174
specifications .....130,133,175,176
Exhaust fumes ............................87
Floor mats ...................................54
Fluid capacities .........................174
Foglamps .....................................44
Fuel ............................................152
calculating fuel economy .......156
cap ...........................................154
capacity ...................................174
Index
choosing the right fuel ...........154
comparisons with EPA fuel
economy estimates .................159
detergent in fuel .....................155
filling your vehicle
with fuel ....................152,154,156
filter, specifications .........156,174
fuel pump
shut-off switch ...................54,105
gauge .........................................12
improving fuel economy ........156
low fuel warning light ................7
octane rating .............155,176,177
quality ......................................155
running out of fuel .................155
safety information relating to
automotive fuels .....................152
Fuses ..........................................107
Gas cap (see Fuel cap) ............154
Gas mileage
(see Fuel economy) .................156
Gauges .........................................11
engine coolant
temperature gauge ...................12
fuel gauge ..................................12
odometer ...................................13
speedometer .............................13
tachometer ................................13
trip odometer ............................13
GAWR
(Gross Axle Weight Rating) .....100
definition .................................100
driving with a heavy load ......100
location ....................................100
GVWR (Gross
Vehicle Weight Rating) .............100
calculating ...............................100
definition .................................100
driving with a heavy load ......100
location ....................................100
Hazard flashers .........................105
Head restraints ...........................61
195
Index
Headlamps ...................................42
aiming ...............................168,169
bulb specifications ..................167
daytime running lights .............43
flash to pass ..............................43
high beam ..............................9,43
replacing bulbs .......................162
turning on and off ....................42
warning chime ..........................10
Heating ........................................37
heater only system ...................37
heating and air
conditioning system .................39
Hood ..........................................127
Ignition ................................176,177
positions of the ignition ...........42
Infant seats
(see Safety seats) .......................77
Inspection/
maintenance (I/M) testing .......160
..........................6
Instrument panel
cleaning ...................................172
lighting up panel
and interior ...............................14
location of components ..............6
Jump-starting your vehicle ......117
Keys
key in ignition chime ...............10
positions of the ignition ...........42
Lamps
cargo lamps ...............................14
daytime running light ...............43
fog lamps ...................................44
headlamps ..........................42,162
headlamps, flash to pass ..........43
instrument panel, dimming .....14
interior lamps ....................51,167
replacing bulbs ..161,164,165,166
Lane change indicator
(see Turn signal) ........................43
Lights, warning and indicator ......6
air bag ..........................................8
196
anti-lock brakes (ABS) .........9,89
anti-theft .....................................9
brake ............................................8
charging system ........................10
high beam ...................................9
liftgate ajar ................................10
low fuel ........................................7
oil pressure ...............................10
safety belt ...................................8
service engine soon ....................7
turn signal indicator ...................9
Load limits .................................100
GAWR ......................................100
GVWR ......................................100
trailer towing ..........................100
Locks
childproof ..................................52
Lubricant specifications ....175,176
Manual transaxle .........................92
fluid capacities ........................174
lubricant specifications ..........176
reverse .......................................95
Mirrors
side view mirrors (power) .......14
Moon roof ....................................50
Motorcraft parts .................156,174
Octane rating ............................155
Odometer .....................................13
Panic alarm feature, remote
entry system ................................57
Parking brake ..............................90
Parts (see Motorcraft parts) ....174
Power distribution box
(see Fuses) ...............................110
Power door locks ........................52
Power steering ............................91
fluid, checking and adding ....140
fluid, refill capacity ................174
fluid, specifications ..........175,176
Radio ............................................15
Relays .................................107,113
Remote entry system ............55,57
illuminated entry ......................58
locking/unlocking doors ......55,56
opening the trunk .....................56
panic alarm ...............................57
replacement/additional
transmitters ...............................58
replacing the batteries .............57
Roof rack ...................................104
Safety belts (see Safety
restraints) ................10,65,66,67,68
Safety Compliance
Certification Label ....................180
Safety defects, reporting ..........193
Safety restraints ...........65,66,67,68
cleaning the safety belts ...70,173
extension assembly ..................69
for adults ..............................66,67
for children ..........................75,76
lap belt ......................................68
warning light
and chime .....................8,10,69,70
Safety seats for children ............77
Seat belts
(see Safety restraints) ...............65
Seats ............................................61
child safety seats ......................77
cleaning ...................................173
Servicing your vehicle ..............123
Spark plugs,
specifications ...............174,176,177
Specification chart,
lubricants ............................175,176
Speed control ..............................44
Speedometer ...............................13
Starting your vehicle .............83,86
jump starting ..........................117
Steering wheel
tilting .........................................48
Tachometer .................................13
Tilt steering wheel ......................48
Tires .............................113,148,149
Index
changing ...........................113,114
checking the pressure ............149
replacing ..................................150
rotating ....................................149
snow tires and chains ............151
tire grades ...............................149
treadwear ................................148
Towing
wrecker ....................................122
Transaxle .....................................92
automatic operation .................95
fluid, refill capacities ..............174
lubricant specifications ..........176
manual operation ......................92
Transmission