1996 Ford Escort Owners Manual

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[DR06379(ALL)09/95]

When to use D (Drive)

D (Drive) eliminates the excessive shifting between third and fourth gears that your vehicle sometimes does when you are traveling through hilly terrain in j Overdrive. It also gives more engine braking to slow your vehicle on downgrades than j Overdrive.

When to use L (Low)

Use L (Low) when more power is needed to drive up steep hills. It also gives more engine braking than Drive when driving on hilly roads.

Do not go faster than 38 mph (60 km/h) in this gear. You can upshift from L (Low) to Drive or from L (Low) to Overdrive at any speed.

Reverse

With the gearshift in the R (Reverse) position, the vehicle will move backward. You should always come to a complete stop before shifting into or out of R (Reverse).

Neutral

In N (Neutral), the wheels of the transaxle are not locked. Your vehicle will roll freely, even on the slightest incline, unless the parking brake or brakes are on.

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Parking

Always come to a complete stop before you shift into P (Park). Make sure that the gearshift is securely latched in P (Park). This locks the transaxle and prevents the front wheels from rotating.

RWARNING

Always set the parking brake fully and make sure the gearshift is securely latched in P (Park).

RWARNING

Never leave your vehicle unattended while it is running.

You can tell the gearshift is securely latched when the thumb button has popped out. In this position the gearshift selector lever cannot be moved unless the button is pushed in.

RWARNING

Hold the brake pedal down while you move the gearshift lever from position to position. If you do not hold the brake pedal down, your vehicle may move unexpectedly and injure someone.

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Driving with a Manual Transaxle Using the Clutch In order to start the vehicle, the clutch pedal must be fully depressed to the floor. Before starting the engine, make sure the vehicle is in Neutral and the parking brake is set.

Do not drive with your foot resting on the clutch pedal and do not use the clutch to hold your vehicle at a standstill while waiting on a hill. These actions will seriously reduce clutch life. Shifting the Gears The gearshift for a manual transaxle is mounted on the floor. The gearshift can be in one of seven possible positions, as shown.

The positions of the floor-mounted gearshift Backing up To shift into R (Reverse):

1. Completely stop your vehicle.

2. Depress the clutch pedal to the floor and

place the gearshift lever in the Neutral position. Do not release the clutch pedal.

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3. Push the gearshift lever completely to the

right and then pull rearward on the gearshift lever to engage the Reverse gear.

4.

5.

If the Reverse gear is engaged, slowly release the clutch pedal from the floor.

If the Reverse gear is not engaged, do not release the clutch pedal from the floor. Place the gearshift lever back in Neutral and then momentarily release the clutch pedal from the floor.

6. Repeat steps 2 through 4.

Upshifting

For normal acceleration, you should upshift at the following speeds:

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For cruising, you should upshift at the following speeds:

Upshift indicator light (If equipped)

After the engine warms up, the upshift light will come on if you could get better fuel economy by shifting to the next higher gear. The vehicle will not be harmed if the transaxle is not shifted when the light comes on, but the vehicle will use more fuel.

The shift indicator light can be ignored when you are downshifting, on steep hills, using the engine to ”brake“ the vehicle, or need more power for a difficult acceleration.

Downshifting

When you slow down or climb a steep hill, always downshift before the engine starts to lose power. Downshifting reduces the chance of stalling and gives your vehicle better acceleration to increase speed again.

When you drive down steep hills, downshifting helps you keep a safe speed and helps prevent unnecessary wear on the brakes.

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Do not attempt to shift into 1 (First) gear with the clutch pedal depressed at speeds higher than 10 mph (16 km/h). If you do, it could cause a complete clutch failure, making your vehicle inoperative. Steering Your Vehicle Your vehicle may be equipped with power steering. Power steering uses energy from the engine to help steer your vehicle.

If the amount of effort needed to steer your vehicle changes at a constant vehicle speed, have the power steering system checked. If the power steering system breaks down (or if the engine is turned off), you can steer the vehicle manually but it takes more effort.

Never hold the steering wheel to the extreme right or left for more than five seconds if the engine is running. This can damage the power steering pump. Brakes Applying the Brakes

Your vehicle has power-assisted brakes that adjust automatically as the brake pads or linings wear down.

Your vehicle may have four-wheel anti-lock disc brakes which adjust automatically through everyday use. Refer to section on anti-lock brakes later in this chapter.

Apply the brake pedal gradually. Use the ”squeeze“ technique — push on the brake pedal with a steadily increasing force. This allows the wheels to continue to roll while you are slowing down, which lets you steer properly.

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If your vehicle does not have anti-lock brakes, extreme braking can make the wheels lock and slide, causing you to lose control of the steering. If the wheels lock, release the brake pedal and repeat the ”squeeze“ technique. Do not drive with your foot resting on the brake pedal; you will wear out the linings and increase your vehicle’s stopping distance. Brake rotor damage may also eventually occur.

RWARNING

If you are driving down a long or steep hill, shift to a lower gear. Do not apply your brakes continuously, as they may overheat and become less effective.

Occasional brake squeal during light to moderate stops does not affect the function of the brake system and is normal. However, if the squeal becomes annoyingly loud or increases significantly in frequency of occurrence, return the vehicle to your dealer for inspection. The high-mount brakelamp will light when you apply the brakes. Anti-lock Brake System (If equipped) Your vehicle may come with the optional anti-lock brake system. Whenever your wheels start to lock (which could result in a skid) the anti-lock brake system prevents the lock-up by automatically releasing and re-applying the brakes. The brake pedal will pulsate as a result of the automatic releasing and re-applying of the brakes. In spite of this improvement in braking performance, you should continue to be cautious in all hazardous driving situations, especially when driving on hazardous road surfaces. Even

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with your anti-lock brake system, you may not have total control of your vehicle when braking on roads with loose surfaces such as snow or gravel, holes in the pavement, or alternating patches of slippery and dry surfaces.

Each time you turn the ignition key to the ON position, the anti-lock brake system will function through one test cycle. When this happens, the anti-lock light (ABS) will come on for up to six seconds. If the light stays on longer than six seconds, shut off the engine and restart. If it remains on, it means the anti-lock brake system is disabled and should be serviced immediately to restore the benefits of the anti-lock feature. Normal braking is not affected unless the red brake warning light is also lit.

The anti-lock brake system has self-check capabilities. As described above, the system turns on the anti-lock light each time you start your engine. After the engine is started and the anti-lock light turns off, the system performs another test the first time the vehicle reaches 7 mph (11 km/h). The system turns on the ABS pump motor for approximately 1/2 second. At this time, a mechanical noise may be heard. This is a normal part of the self-check feature. If a malfunction is found during this check the anti-lock light will come on.

Ford Motor Company has not found any negative effects of mobile radio transmitting equipment installed on vehicles with the ABS system providing that the radio is installed according to the radio manufacturer’s instructions. However, if you have had a mobile radio transmitter installed and the ABS light comes on (at any time other than immediately

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after turning the key to the ON position) have your mobile radio dealer inspect the radio installation. Also, if the ABS system is activated other than during maximum braking, have your mobile radio installation checked. Parking Brake

The parking brake should be used whenever you park your vehicle.

The parking brake lever (automatic transaxle shown)

The parking brake lever is located between the front seats. To set the parking brake, put your foot on the brake pedal while pulling the parking brake handle fully and firmly upward.

To release the parking brake, put your foot on the brake pedal, pull the handle upward and push the button. Then lower the handle to the released position while holding the button in.

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RWARNING

Always set the parking brake fully and make sure that the gearshift is securely latched in P (Park) (automatic transaxle) or in 1 (First) (manual transaxle).

RWARNING

Never leave your vehicle unattended while it is running.

Always check the Brake Warning Light each time you start your engine. Driving with the parking brake on will cause the brakes to wear out quickly and will reduce the fuel economy.

RWARNING

If the parking brake is fully released, but the Brake System light remains on, have the brakes checked immediately. They may not be working properly.

RWARNING

To prevent personal injury, do not release the parking brake while outside the vehicle.

The parking brake is not designed to stop a moving vehicle, but you can use the parking brake to stop your vehicle in an emergency if the normal brakes fail. However, since the parking brake applies only the rear brakes, the stopping distance will increase greatly and the handling of your vehicle will be adversely affected.

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Driving Under Special Conditions Tips for Safe Driving

As with any new vehicle, yours may drive and handle differently from your previous vehicle. Use care until you become accustomed to its various features and driving characteristics.

Operate your vehicle within reasonable limits. Sudden acceleration, deceleration, turning, or combinations of these maneuvers can cause a vehicle to behave differently than anticipated. q Extreme acceleration can cause the front

wheels to spin, perhaps resulting in reduced steering control.

If you do not have anti-lock brakes, extreme braking can cause wheels to lock and slide, making it difficult to control the direction of the vehicle. Use the ”squeeze“ technique by pushing on the brake pedal with steadily increasing force. This allows the wheels to brake yet continue to roll so that you may steer in the direction you want to travel. If you lock the wheels, release the brake pedal and repeat the squeeze technique.

If you abruptly release the accelerator or brake hard while going too fast around a severe curve, your vehicle may change direction. Avoid application of the brakes, if possible. If braking is necessary, it should be done by using the ”squeeze“ technique described above.

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Driving in Bad Weather

Slippery roads

On some slippery road surfaces, front-wheel drive may provide better acceleration than rear-wheel drive. However, this does not mean that your vehicle can stop any faster or any better than a vehicle with rear-wheel drive. Exercise the same caution while driving on slippery roads with your front-wheel drive vehicle as you would with a rear-wheel drive vehicle.

Drive cautiously on wet or snowy roads: q Do not quickly move the steering wheel

unless necessary.

q Drive slower than you normally would. q Give your vehicle more distance to stop. q Pump the brake pedal steadily and evenly to avoid locking your wheels. (Does not apply to vehicles with anti-lock brakes.)

q Consider using one of the lower gears.

RWARNING

To avoid losing control on slippery roads, do not downshift into 1 (First) with the automatic transaxle when moving faster than 20 mph (32 km/h). Do not downshift into 1 (First) with the manual transaxle when moving faster than 10 mph (16 km/h).

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RWARNING

If your vehicle has speed control, do not use it on slippery roads. You could lose control of your vehicle and could injure someone.

If you have an automatic transaxle and your vehicle gets stuck (for example, in mud or snow), you may try to ”rock“ it out of the spot. Shift, in a steady rhythm, between forward and reverse gears. While in each gear, press lightly on the accelerator and release.

RWARNING

Do not spin the wheels at over 35 mph (55 km/h). The tires may fail and injure a passenger or bystander.

By moving the vehicle backward and forward, you may gain enough momentum to move out of the spot. Do not rock the vehicle for more than a few minutes. This may overheat the engine, damage the transaxle, or damage the tires. If you are still stuck after a minute or two of rocking, call for a tow truck. High water Do not drive through flooded areas unless you are sure that the water is below the bottom of the wheel rims. If you must drive through high water, drive slowly. You may have limited traction or wet brakes, so allow extra stopping distance because your vehicle will not stop as quickly as usual. After you drive through the standing water, apply your brakes gently several times as your vehicle moves slowly. This helps to dry the brakes.

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Driving With a Heavy Load

There are limits to the amount of weight your vehicle can carry. The total weight of your vehicle, plus the weight of the passengers and cargo, should never be more than the Gross Vehicle Weight Rating (GVWR). Also, the weight that your vehicle carries over the front axle and rear axle should never be more than the Gross Axle Weight Rating (GAWR) for the respective axle.

You can find your vehicle’s GVWR and GAWR on the Safety Compliance Certification Label on the left front door lock facing or on the door latch post pillar.

Usage of replacement tires with a higher weight limit than originals does not increase GVWR or GAWR. Usage of lower capacity replacement tires may lower GVWR and GAWR limitations and is not recommended.

RWARNING

If the GVWR or the GAWR specified on the Safety Compliance Certification Label is exceeded, your vehicle may be damaged or you may lose control and injure someone.

Towing Behind Another Vehicle — Recreational Vehicle

Towing an automatic transaxle vehicle behind another vehicle, such as a Recreational Vehicle (RV), is not recommended unless a front wheel dolly is used. Do not tow your automatic transaxle with the front wheels on the ground or transaxle damage may occur.

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Towing a manual transaxle vehicle behind another vehicle, such as a Recreational Vehicle (RV), is allowed only if towed in a forward direction with the front wheels on the ground. This is the only way to tow behind an RV with the wheels on the ground without damage to the transaxle.

When towing a vehicle with a manual transaxle without a front wheel dolly, the gear selector should be in neutral.

RWARNING

Never use a tow bar that attaches to the bumper when you tow your vehicle. This could damage the bumper and cause an accident.

Trailer Towing We do not advise using your vehicle for towing a trailer. Limiting Your Vehicle’s Load

The load that you add to your vehicle must not exceed the maximum load stated on the tire information decal attached to the face of the right rear door pillar.

To figure the weight of your vehicle’s load, add the weights of:

the driver and passengers

luggage and any other items that you put in your vehicle

the weight of any equipment that has been added to your vehicle since it was delivered to your dealer

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If you do not know the actual weights of these items, use the following procedure to figure the weight of a load: 1. Weigh your vehicle without the driver,

passengers, and luggage. You might take your vehicle to a shipping company or an inspection station for trucks.

2. Then weigh your vehicle with the driver,

passengers, and luggage.

3. Subtract the first reading from the second to

figure the total weight of the load.

After determining this load, you must also make sure that the total weight of your vehicle, plus the load it carries, is less than its GVWR. Also, make sure that the weight your vehicle carries over each axle is less than the GAWR for the respective axle. If your vehicle exceeds the GVWR, remove cargo from your vehicle accordingly. If your vehicle exceeds either GAWR, shift the load or remove cargo accordingly.

RWARNING

Improper distribution of your vehicle’s load or carrying weight in excess of the amount shown on the tire decal can cause rapid tire wear or loss of vehicle control.

RWARNING

If the GVWR or the GAWR specified on the Safety Compliance Certification Label is exceeded, your vehicle may be damaged or you may lose control and injure someone.

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Roadside Emergencies

Jump-Starting Your Vehicle Your vehicle’s battery may die if you leave the lights or any electrical equipment on after you turn the engine off. If this happens, you may be able to jump-start from a booster battery to start your vehicle.

RWARNING

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or vehicle damage.

RWARNING

To protect yourself when charging a battery, always shield your face and eyes. Make sure that you can breathe fresh air.

RWARNING

Applying too much pressure on the ends when lifting a battery could cause acid to spill. Lift the battery with a carrier or with your hands on the opposite corners.

RWARNING

Batteries contain sulfuric acid which burns skin, eyes, and clothing.

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If the acid touches someone’s skin, eyes, or clothing, immediately flush the area with water for at least 15 minutes. If someone swallows the acid, have him or her drink lots of milk or water first, then Milk of Magnesia, a beaten egg, or vegetable oil. Call a doctor immediately.

RWARNING

To avoid damage or injury, follow these directions in the order they are given. If in doubt, call for road service.

Preparing Your Vehicle 1. Your vehicle has a 12-volt starting system, so

you need to use a 12-volt jumper system. You will damage your starting motor, ignition system, and other electrical parts if you connect them to a 24-volt power supply (either two 12-volt batteries in series or a 24-volt generator set).

2. Do not disconnect the battery of the disabled

vehicle. You could damage the vehicle’s electrical system.

3. Park the booster vehicle close to the hood of the disabled vehicle. Make sure the vehicles do not touch each other. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any

excessive corrosion before you attach the jumper cables.

5. Turn on the heater fan in both vehicles.

Turning on the fan helps protect the electrical system from voltage surges. Turn off all other switches and lights in both vehicles to prevent possible damage to either vehicle’s electrical systems.

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Connecting the jumper cables

1. Connect one end of the first jumper cable to

the positive (+) terminal of the discharged battery. (You can connect either jumper cable to the positive (+) terminal, as long as you use the same cable for both positive terminals.) Most jumper cables have a red cable and a black cable. The red cable is generally used for the positive terminals and the black for the negative ones.

2. Connect the other end of the first cable to

the positive (+) terminal of the booster battery.

3. Connect one end of the second cable to the negative (앥) terminal of the booster battery — NOT to the discharged battery.

4. Connect the other end of the second cable to

a good metallic surface on the engine or frame of the disabled vehicle.

RWARNING

Do not connect the end of the second cable to the negative (앥) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery.

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The battery with jumper cables (1.8L engine)

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The battery with jumper cables (1.9L engine)

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Jump-Starting 1. Make sure that the jumper cables are not in the way of moving engine parts, then start the booster vehicle. Run the engine at a moderate speed.

2. Let the discharged battery charge for a few minutes and then start the disabled vehicle. It may take a couple of tries before the vehicle starts. If the vehicle does not start after several attempts, there may be a different problem.

3. When both vehicles are running, let them

idle for a few minutes to charge the discharged battery.

Removing jumper cables

1. Always remove the jumper cables in the

reverse order. Remove the negative (앥) end of the jumper cable from the metallic surface on the engine or frame of the disabled vehicle.

2. Remove the negative (앥) cable from the

booster battery.

3. Remove the positive (+) cable from the

booster battery.

4. Remove the other end of the positive (+)

cable from the discharged battery.

After the vehicle is started, let it idle for a while to let the engine “relearn” its idle conditions. Drive it around for a while with all electrical accessories turned off to let the battery recharge. You may need to use a battery charger to fully recharge the battery.

If you need to replace your battery, see Battery in the Servicing Your Vehicle chapter.

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Changing a Tire If you get a flat tire while you are driving, do not apply the brake heavily. Instead, gradually decrease the speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Park on a level spot, turn off the ignition, set the parking brake, and turn on the hazard flashers. The Temporary Spare Tire

You may have a high pressure temporary spare tire. This spare tire is smaller than a regular tire and is designed for emergency use only. Use it only when you get a flat tire and replace it as soon as you can. This spare tire is marked with the words “TEMPORARY USE ONLY” so that you can easily identify it.

RWARNING

If you use the temporary spare tire continuously or do not follow these precautions, the tire could fail, causing you to lose control of the vehicle, possibly injuring yourself or others.

When you drive with the temporary spare tire, DO NOT:

exceed 50 mph (80 km/h) under any circumstances.

load your vehicle so that it is heavier than the maximum vehicle load rating listed on the tire decal.

q use tire chains on this tire.

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try to repair the temporary spare tire or remove it from its wheel.

q use the wheel for any other type of vehicle. q drive through an automatic car wash with

this tire. Because the temporary spare tire is smaller than a conventional tire, it reduces the ground clearance. Your vehicle may get caught in the rails and it could be damaged.

Spare Tire Location

The spare tire is stored under the carpet and board in the luggage compartment.

You will find additional instructions for the spare tire on the wheel decal (located on the spare tire). The jack is stored on the right side of the trunk under the floor panel. Lift up the floor panel for access to the spare tire.

The location of the spare tire

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[RE08870(ALL)09/89]

%*[RE08875(ALL)05/95] [RE08880(ALL)03/95]

Preparing to Change the Tire 1. Make sure that your vehicle will not move or roll. If you have an automatic transaxle, put the gearshift in P (Park). If you have a manual transaxle, put the gearshift in 1
(First). Set the parking brake and block the wheel that is diagonally opposite the tire that you are changing.

When one of the front wheels is off the ground, the transaxle alone will not prevent the vehicle from moving or slipping off the jack, even if the vehicle is in P (Automatic) or 1 (Manual). To prevent the vehicle from moving when you change one of the front tires, put a block behind the wheel that is diagonally opposite the tire.

RWARNING

If the vehicle slips off the jack, you or someone else could be seriously injured.

2. Get out the spare tire and jack.

3. Remove any optional wheel covers or center caps covering the lug nuts by gently prying with the tapered end of the lug wrench.

4. Loosen the wheel lug nuts one-half turn

each, but do not remove them until the tire is raised off the ground. You should pull up on the handle rather than push to develop maximum force to loosen wheel lug nuts.

Removing and Replacing the Tire 1. Place the scissors-type jack under the side of

the vehicle and adjust the jack height with the jack handle. The jack should fit under the side sill. There are small notches in the seam to indicate the proper position for the jack.

251

RWARNING

To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

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The location for the jack (left rear trim panel shown)

2.

Insert the jack handle into the jack and turn it clockwise until the tire just clears the ground. Remove the wheel lug nuts.

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Your vehicle has metric (12 mm) wheel studs and lug nuts. During wheel removal and replacement, make certain that you use the same lug nuts to reinstall the wheel or replace them with nuts of the same metric size and threading.

RWARNING

Installation of an English thread nut on a metric stud (or vice-versa) will not properly secure the wheel to the hub. Damaged studs may result in wheel separation and possible injury.

3. Replace the flat tire with the spare tire.

(TEMP. USE ONLY label facing outward.)

4. Reinstall the lug nuts, tightening until the

wheel is snug against the hub. The beveled edges on the lug nuts face inward. Do not fully tighten the lug nuts until you lower the vehicle. If you do, you could force the vehicle off the jack.

5. Lower the vehicle by turning the jack handle

counterclockwise.

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6. Remove the jack and fully tighten the lug nuts in the order shown in the following illustration.

The lug nuts on the wheel

7. Replace any wheel covers, ornaments, or hub caps that your vehicle has. Line up the notch in the cover with the air valve on the tire and press on with the heel of your hand. (Some wheel covers have markings on the inside to point to the appropriate air valve notch.) Make sure that they are snapped into place.

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Replacing optional wheel covers

8. Put the tire, jack, and wrench away. Make sure the jack is securely fastened so it does not rattle when you drive.

9. Unblock the wheels. Anti-Theft Wheel Lug Nuts (If equipped)

If your vehicle has “locking” lug nuts, one of the lug nuts on each wheel must be unlocked with a special key. The key and registration card are located in the tool bag with the lug wrench. If you lose the key, send the registration card to the manufacturer (not to the dealer) to get a replacement key.

NOTE: DO NOT USE A POWER IMPACT WRENCH ON THE LUG NUT KEY.

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*[RE15250(ALL)07/95]

Anti-theft lug nut and key Removing the anti-theft lug nut Insert the key over the locking lug nut. Make sure that you hold the key square to the lug nut. If you hold the key on an angle, you may damage the key and the lug nut. Place the lug nut wrench over the lug nut key and apply pressure on the key with the wrench. Turn the wrench in a counterclockwise direction to remove the lug nut. Reinstalling the anti-theft lug nut Insert the key over the locking lug nut. Place the lug nut wrench over the lug nut key and, while applying pressure on the key, install the lug nut. If the Engine Cranks but Does Not Start or Starting After a Collision The Fuel Pump Shut-off Switch If the engine cranks but does not start or if you have had a collision, the fuel pump shut-off switch may have been triggered. The shut-off switch is a device that stops the fuel pump when your vehicle has been involved in a substantial jolt. For information on how to check and reset the fuel pump shut-off switch, see Fuel pump shut-off switch in the Index.

256

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Towing Your Vehicle DO NOT TOW WITH SLINGBELT EQUIPMENT. Ford Motor Company has not developed or approved a T-hook or slingbelt towing procedure. It is recommended that your vehicle be towed with wheel lift or flatbed equipment.

Towing your vehicle

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Towing your vehicle on a flatbed truck

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Customer Assistance

Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch with the help you need if you experience a problem with your vehicle. This complimentary service is provided to you throughout your warranty period of 3 years or 36,000 miles (60,000 km), whichever comes first. To purchase Roadside Assistance coverages beyond this period (available through Ford Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada), contact your Ford or Lincoln-Mercury dealer.

Roadside Assistance will cover the following: q Mount your spare if you have a flat tire.

Jump-start your battery if it is dead.

q Unlock your vehicle if you are locked out. q Bring you fuel if you run out. q Tow your vehicle if you are stranded. Even non-warranty related tows, like accidents or getting stuck in mud or snow, are covered (some exclusions apply, such as impound towing and repossession).

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How to use Roadside Assistance

Your Roadside Assistance identification card can be found in the Owner Guide portfolio in your glove compartment. Complete the card and place it in your wallet for quick reference.

To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006).

Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada)

Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern.

If you are not satisfied with the service you received from your dealership’s service department, talk to the service manager at the dealership, or if you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level.

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[HS01725(ALL)03/95]

*[HS01750(ALL)03/95]

[HS01775(ALL)03/95]

[HS01825(ALL)03/95]

If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help.

To process your request, the Ford Customer Assistance Center needs the following information:

your telephone number (both business and home)

the name of the dealer and the city where the dealership is located

the year and make of your vehicle

the date purchased

the current mileage on your vehicle

your Vehicle Identification Number (VIN) (listed on your owner card)

If you have questions or concerns with your vehicle, please follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.

2.

3.

If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at your selling/servicing dealership.

If the inquiry or concern cannot be resolved at the dealership level, contact the Ford Customer Assistance Center.

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In the United States, contact:

If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.

If you still have a service or product complaint, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada. The Dispute Settlement Board (U.S. only) The Dispute Settlement Board is a voluntary, independent dispute-settlement program available free to owners or lessees of qualifying Ford Motor Company vehicles.

The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this process at any time without notice and without incurring obligations.

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*[HS03300(ALL)01/95] *[HS03400(ALL)01/95] *[HS03450(ALL)01/95]

*[HS03500(ALL)01/95] *[HS03600(ALL)01/95]

*[HS03650(ALL)01/95]

What Kind of Cases Does the Board Review?

The Board reviews unresolved warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury Light Trucks under warranty that have not been resolved by a dealer or Ford Motor Company.

The Board does not review issues involving: q A non-Ford product q A non-Ford dealership q A vehicle sales transaction q A request for reimbursement of consequential

expenses unless incidental to a service or product complaint being reviewed

Items not covered by your warranty

q Alleged liability claims q Property damage where such damage is

significant when compared to the economic loss alleged under the warranty dispute

q Cases currently in litigation q Vehicles not used primarily for personal,

family, or household purposes

NOTE: Complaints involving vehicles on

which applicable express written new vehicle warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochure for California purchasers/lessees.

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*[HS04300(ALL)04/95]

*[HS04350(ALL)04/95]

*[HS04400(ALL)04/95]

*[HS04500(ALL)04/95]

How Does the Board Work?

The Board has four members:

three consumer representatives

a Ford or Lincoln-Mercury dealer

Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities.

If the involved vehicle is within 36 months and 36,000 miles of the date of delivery (warranty start date), you have a right to make an oral presentation before the Board by indicating your choice on the application. Also, oral presentations may be requested by the Board. A decision is made by the Board by simple majority vote.

Board members review all the materials related to each complaint and, based on the available information, arrive at a fair and impartial decision. Decisions are based on the written statements and any oral presentations made by each of the involved parties.

Because the Board usually meets only once a month, some cases will take longer than 30 days to be reviewed. The Board will make every effort to resolve each case within 40 days after it receives the customer application form.

After your case has been reviewed, the Board will mail you its decision in writing. It will also provide you with a form to indicate your acceptance or rejection of an award decision. The decisions of the Board are binding on the dealer and Ford, but customers may have other options available to them under state or federal law.

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*[HS04950(ALL)02/95]

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*[HS05400(ALL)04/95]

*[HS05500(ALL)08/95]

The decisions of the Board, however, may be introduced into evidence by any party in subsequent legal proceedings that may be initiated. How Do You Contact the Board? Write to the Board to request a brochure/application:

You will be sent a brochure and a one-page customer application form. To begin the Board review process, the form should be completed and mailed to the special Board P.O. Box number shown above. What is the Review Process? Your application will be reviewed and if it is determined to be eligible, you will receive an acknowledgment indicating the file number assigned to your application and the local Board address. At the same time, your dealer and Ford Motor Company representative are asked to submit statements.

To review your case properly, the Board needs the following information:

legible copies of all documents and maintenance or repair orders that relate to the case

the year, make, model, and vehicle identification number (VIN)

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*[HS05800(ALL)04/95] *[HS05900(ALL)04/95]

*[HS06000(ALL)04/95]

*[HS06100(ALL)05/95]

*[HS06200(ALL)05/95]

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the date you bought your vehicle

the date of repair and the mileage at the time of repair

the current mileage

the name of the dealer who sold you the vehicle or who serviced your vehicle

a brief description of your unresolved complaint

a brief summary of actions that were taken with the dealer and Ford Motor Company

the names (if known) of all people you contacted at the dealership

a description of the action you want done to resolve your concern.

Should your application NOT qualify for review, an explanation will be mailed to you. Reporting Safety Defects (U.S. only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.

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To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline. Ford of Canada Customer Assistance If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.

Please have the following information available when contacting the Lincoln Centre:

your telephone number (both business and home)

your Vehicle Identification Number (VIN) listed on your owner card and/or your vehicle ownership license

the year and make of your vehicle

the date purchased

the name of the dealer and the city where the dealership is located

the current mileage on your vehicle

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Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer’s dispute resolution process as outlined under Service/Maintenance Concerns (U.S. or Canada) earlier in this chapter.

Consumers wishing to obtain further information about the program can obtain an information booklet from your dealer or contact the Provincial Administrator, Canadian Motor Vehicle Arbitration Plan, at the address or telephone number shown below.

O & P Services 595 Bay Street — Suite 300
Toronto, Ontario M5G 2C2
Telephone 1 (800) 207-0685

[HS06480(ALL)08/95]

This plan is not available in the province of Quebec.

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one inch art:0095024-A

Getting Help Outside the U.S. and Canada Before you export your vehicle to a foreign country, contact the appropriate foreign embassy or consulate to make sure local regulations do not prevent you from registering your vehicle. Officials at the embassy can also help you decide whether you should import your vehicle to that country.

Officials at the embassy or consulate can tell you where to get unleaded fuel. If you cannot get unleaded fuel or can get only fuel with an anti-knock index that is lower than your vehicle needs, contact a district or owner relations office before you leave the U.S. or Canada.

Use of leaded fuel in your vehicle without a proper conversion may damage the effectiveness of your emissions control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage that is caused by use of improper fuel.

You may also have difficulty importing your vehicle back into the U.S. if you use leaded fuel.

If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write to:

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*[HS07200(ALL)06/95]

If you are in other foreign countries, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you to the appropriate Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your Vehicle Identification Number and new address with Ford Motor Company Export Operations.

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*[AC00300(ALL)04/95]

Accessories

Ford Accessories for Your Vehicle Ford has many fine products available from your dealer to clean your vehicle and protect its finishes. For best results, use the following, or products of equivalent quality.

A wide selection of accessories is available through your local authorized dealer. These fine accessories have been engineered specifically to fulfill your automotive needs. They are custom designed to complement the style and aerodynamic appearance of your Ford-built vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. That is why Ford brand accessories are warranted for up to 3 years or 36,000 miles (60,000 km), whichever comes first. See your dealer for complete warranty information and accessory availability.

271

NOTE: Not all accessories are available for all

vehicle models.

Safety, Comfort, and Convenience

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twenty-four pica chart:0070023-M

272

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*[AC00700(ALL)05/95]

NOTE: When adding accessories, equipment,

passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR, GAWR as shown on the Safety Compliance Certification Label). Consult your dealer for specific weight information.

NOTE: The Federal Communications

Commission (FCC) or the Canadian Radio Telecommunications Commission (CRTC) regulates the use of mobile communications systems — such as two-way radios, telephones, and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified technician.

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NOTE: Mobile communications systems may

harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. For example, when operated, such systems may cause the engine to stumble or stall. In addition, such systems may themselves be damaged or their operation affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters whose power output is 5 watts or less will not ordinarily affect your vehicle’s operation.)

NOTE: Because we have no control over the

installation, design, or manufacture of such systems, Ford cannot assume responsibility for any adverse effects or damage that may result if you use this equipment.

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[SV01050(ALL)03/95]

[SV01150(ALL)02/94]

Servicing Your Escort

Service Made Easy Ford has two goals for servicing your vehicle. 1. When we can, we design parts that do not

need to be serviced.

2. We want to make servicing your vehicle as

easy as possible. To help you:

q We highlight do-it-yourself items in yellow in the engine compartment so that you can find them easily.

q When possible, we design parts — such as the headlamp bulbs — that can be replaced without tools.

q We give you a Maintenance Schedule that

makes tracking routine service for your vehicle easy. The maintenance schedule is located in the Maintenance Schedule and Record booklet.

This chapter tells you about the basic parts that you need to check and service regularly. If your vehicle needs professional servicing, your dealership can provide the parts and service required. Check your Warranty Information Booklet to find out which parts and services are covered. Also see the Customer Assistance chapter of this owner guide. For more information concerning the maintenance and service of your vehicle, see Understanding the Emission Control System in this chapter.

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*[SV01850(ALL)05/95]

Ford Motor Company recommends that the Owner Maintenance Checks listed in the Maintenance Schedule and Record booklet be performed for the proper operation of your vehicle. In addition to the conditions listed in the Owner Maintenance Checklist, be alert for any unusual noise, vibration, or other indication that your vehicle may need service. If you do notice something unusual, see that your vehicle is serviced promptly. Use only recommended fuels, lubricants, fluids, and service parts conforming to Ford specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle. Using these parts for replacement is your assurance that Ford-built quality stays in your vehicle. NOTE: Always dispose of used automotive

fluids in a responsible manner. Follow your community’s standards for disposing of these types of fluids. Call your local recycling center to find out about recycling automotive fluids.

Precautions When Servicing Your Vehicle Be especially careful when inspecting or servicing your vehicle. Here are some general precautions for your safety: q Do not work on a hot engine. The engine

cooling fan may come on unexpectedly. Always turn the engine off and let it cool.

RWARNING

The cooling fan is automatic and may come on at any time. Always disconnect the negative terminal of the battery before working near the fan.

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*[SV02200(ALL)06/95]

[SV02250(ALL)03/95]

*[SV02525(ALL)03/95] [SV02550(ALL)03/95]

*[SV02650(ALL)06/95]

*[SV02675(ALL)06/95]

If you must work with the engine running,