not required by those statutes.
•
In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •
Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.
• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.
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Customer Assistance
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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Customer Assistance
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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Customer Assistance
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
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E142557Customer Assistance
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.
Transport Canada Contact Information
Website Phone
http://www.tc.gc.ca/eng/roadsafety/menu.htm
1–800–333–0510
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Fuses
FUSE SPECIFICATION CHART Power Distribution Box WARNINGS
Always disconnect the battery before servicing high-current fuses. To reduce risk of electrical shock, always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs.
The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle's main electrical systems from overloads. If the battery has been disconnected and reconnected, some features will need to be reset. See Changing the 12V Battery (page 269).
Fuse or relay number
Fuse amp rating
Protected components
30A3
—
15A1
Not used (spare).
Starter relay. Rear wiper. Rain sensor
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E190797Fuses
Fuse or relay number
Fuse amp rating
Protected components
10
11
12
13
14
15
16
17
18
19
20
21
22
23
—
20A3
—
20A1
20A1
—
20A3
15A2
15A2
— — —
20A3
20A3
20A1
10A1
10A1
15A1
10A1
15A1
Blower motor relay. Power point 3 - back of console.
Not used. Powertrain control module - vehicle power 1. Powertrain control module - vehicle power 2. Powertrain control module relay. Power point 1 - driver front.
Powertrain control module - vehicle power 4. Powertrain control module - vehicle power 3. Not used. Not used. Run-start relay. Power point 2 - console bin.
Power point 4 - luggage compartment.
RH HID headlamp.
Run-start electronic power assist steering.
Run/start lighting.
Transmission oil pump logic power (start/ stop). Air conditioner clutch solenoid.
Run-start 6. Blind spot information system. Rear view camera. Adaptive cruise control. Heads-up display.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
10A1
10A2
10A2
—
10A1
—
—
—
—
—
15A1
—
—
10A1
—
—
—
—
—
10A1
20A1
—
—
Voltage quality module (start/stop). Front split view camera. Front split view camera module. Not used (spare).
Run-start anti-lock brake system.
Run-start powertrain control module.
Not used. Rear washer pump.
Not used. Not used. Not used. Electronic fan 1 relay. A/C clutch relay. Not used (spare).
Not used. Not used. Power transfer unit fan.
Electronic fan 2 relay Electric fan 3 relay. Horn relay. Not used. Fuel pump relay. 2nd row easy fold seat release.
LH HID headlamp.
Not used. Not used.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
47
48
49
50
51
52
53
54
55
— — —
20A1
—
—
—
10A2
10A2
Not used. Not used. Not used. Horn.
Not used. Not used. Not used. Brake on off switch.
ALT sensor.
1Micro fuse. 2Dual micro fuse. 3M-type fuse.
Power Distribution Box - Bottom There are fuses located on the bottom of the fuse box. To access the bottom of the fuse box, do the following:
1. Release the two latches, located on
both sides of the fuse box.
2. Raise the inboard side of the fuse box
from the cradle.
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E145983Fuses
3. Move the fuse box toward the center
of the engine compartment.
4. Pivot the outboard side of the fuse box
to access the bottom side.
Fuse or relay number
Fuse amp rating
Protected components
56
57
58
59
60
61
62
63
64
— —
30A1
40A2
40A2
—
50A2
25A1
—
Not used. Not used. Fuel pump feed.
Electronic fan 3.
Electronic fan 1.
Not used. Body control module 1.
Electronic fan 2.
Not used.
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E190798Fuses
Fuse or relay number
Fuse amp rating
Protected components
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
20A1
—
50A2
40A1
30A1
30A1
—
20A1
20A1
30A1
25A1
30A1
30A1
40A1
40A2
25A1
40A1
–
20A1
30A1
—
Front heated seat.
Not used. Body control module 2.
Heated rear window.
Anti-lock brake system valves.
Passenger seat.
Not used. Transmission oil pump (start/stop).
Rear heated seats.
Driver seat module.
Wiper motor 1.
Power lift-gate module.
Climate control seat module.
Trailer lighting module.
Blower motor.
Wiper motor 2.
110 volt inverter.
Not used. Not used (spare).
Starter solenoid.
Not used.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
86
87
1 M-type fuse. 2J-type fuse.
–
60A2
Not used. Anti-lock brake system pump.
Passenger Compartment Fuse Panel The fuse panel is located under the instrument panel to the left of the steering column.
Note: It may be easier to access the fuse panel if you remove the finish trim piece.
Fuse or relay number
Fuse amp rating
Protected components
10A1
Demand lighting (glove box, vanity, dome). Battery saver relay coil.
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E145984Fuses
Fuse or relay number
Fuse amp rating
10
11
12
13
14
15
16
17
18
7.5A1
20A1
5A1
20A1
10A2
10A2
10A2
10A2
5A2
5A2
7.5A2
7.5A2
10A2
10A2
15A1
5A2
5A2
Protected components Second row easy fold relay coil. Memory seats. Lumbar. Power mirrors. Driver seat module logic power. Driver door unlock.
Not used (spare).
Not used (spare).
Not used (spare).
Not used (spare).
Not used (spare).
Not used (spare).
Keypad. Power liftgate module logic power. Hands free liftgate module. Not used (spare).
Climate control module.
Cluster. Steering column control module. Smart datalink connector (gateway) module. Not used (spare).
Datalink power.
Not used (spare).
Not used (spare).
Ignition switch. Push button start switch. Key inhibit solenoid.
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Fuses
Fuse or relay number
Fuse amp rating
Protected components
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
7.5A2
7.5A2
5A2
5A2
10A1
20A1
30A1
30A1
30A1
20A1
30A1
30A1
15A1
10A1
20A1
30A1
5A1
Not used (spare).
Active front steering logic power.
Humidity and in–car temperature sensor.
Occupant classification sensor.
Delayed accessory (power inverter logic, moonroof logic, driver window switch power). Central lock unlock.
Driver door (window, mirror). Driver door module. Driver door lock indicator. Driver lock switch illumination. Front passenger door (window, mirror). Front passenger door module. Front passenger lock indicator. Front passenger switch illumination (window, lock). Moonroof.
Amplifier.
Not used (spare).
Not used (spare).
Not used (spare).
Global positioning system. Centerstack display. Voice control (SYNC). Radio transceiver module. Radio.
Run-start bus (fuse 19, 20, 21, 22, 35, 36, 37, circuit breaker 38). Restraints control module.
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Fuses
Protected components Auto-dimming rear view mirror. Heated seat. Auto high beam/lane departure mirror module. Rear heated seat module logic power. Heated steering wheel module (without active front steering). Rear power windows. Rear window switch illumination.
Fuse or relay number
Fuse amp rating
36
37
38
15A1
15A1
30A3
1Micro fuse. 2Dual micro fuse. 3Circuit breaker.
CHANGING A FUSE Fuses
WARNING
Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
If electrical components in the vehicle are not working, a fuse may have blown. A break in the fuse wire will indicate a blown fuse. Check the appropriate fuses before replacing any electrical components.
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E142430Maintenance
Working with the Engine Off 1. Set the parking brake and shift to park
(P).
2. Switch off the engine. 3. Block the wheels. Working with the Engine On
WARNING
To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to park
(P).
2. Block the wheels OPENING AND CLOSING THE HOOD Opening the Hood
GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. See Scheduled Maintenance (page 455). If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts.
•
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1.
Inside the vehicle, pull the hood release handle located under the left-hand side of the instrument panel.
2. Slightly lift the hood. 3. Release the hood latch by pushing the
secondary release lever to your left-hand side.
258
E142457Maintenance
4. Open the hood. The hood strut
automatically supports the hood.
Closing the Hood
1. Lower the hood and allow it to drop
under its own weight for the last 8-12
in (20-30 cm).
Note: Make sure that the hood is correctly closed.
UNDER HOOD OVERVIEW - 2.0L ECOBOOST™
Engine coolant reservoir. See Engine Coolant Check (page 263). Brake fluid reservoir (right-hand drive). See Brake Fluid Check (page 268). Engine oil dipstick. See Engine Oil Dipstick (page 262). Engine oil filler cap. See Engine Oil Check (page 262). Brake fluid reservoir (left-hand drive). See Brake Fluid Check (page 268). Battery. See Changing the 12V Battery (page 269).
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E1914324AIHEBCDFGE188729Maintenance
Power distribution box. See Fuses (page 248). Air filter assembly. See Changing the Engine Air Filter (page 278). Windshield washer fluid reservoir. See Washer Fluid Check (page 269).
UNDER HOOD OVERVIEW - 2.7L ECOBOOST™
Engine coolant reservoir. See Engine Coolant Check (page 263). Brake fluid reservoir. See Brake Fluid Check (page 268). Battery. See Changing the 12V Battery (page 269). Power distribution box. See Fuses (page 248). Air filter assembly. See Changing the Engine Air Filter (page 278). Engine oil dipstick. See Engine Oil Dipstick (page 262). Engine oil filler cap. See Engine Oil Check (page 262). Windshield washer fluid reservoir. See Washer Fluid Check (page 269). Automatic transmission fluid dipstick. See Automatic Transmission Fluid Check (page 267).
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AHEJFGBCDE188730Maintenance
UNDER HOOD OVERVIEW - 3.5L
Engine coolant reservoir. See Engine Coolant Check (page 263). Brake fluid reservoir. See Brake Fluid Check (page 268). Battery. See Changing the 12V Battery (page 269). Power distribution box. See Fuses (page 248). Air filter assembly. See Changing the Engine Air Filter (page 278). Engine oil dipstick. See Engine Oil Dipstick (page 262). Engine oil filler cap. See Engine Oil Check (page 262). Windshield washer fluid reservoir. See Washer Fluid Check (page 269). Automatic transmission fluid dipstick. See Automatic Transmission Fluid Check (page 267).
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HEJFGABCDE188731Maintenance
ENGINE OIL DIPSTICK - 2.0L ECOBOOST™
Minimum. Maximum.
ENGINE OIL DIPSTICK - 2.7L ECOBOOST™/3.5L
2. Check the oil level before starting the
engine, or switch the engine off and wait 15 minutes for the oil to drain into the oil pan.
3. Remove the dipstick and wipe it with
a clean, lint free cloth. Replace the dipstick and remove it again to check the oil level.
If the oil level is at the minimum mark, add oil immediately. See Maintenance (page 258). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty. Note: Make sure that the oil level is between the minimum and the maximum marks. Note: The oil consumption of new engines reaches its normal level after approximately 3,000 mi (5,000 km). Adding Engine Oil
Minimum. Maximum.
ENGINE OIL CHECK 1. Make sure that your vehicle is on level
ground.
Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers.
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E161560ABABE169062E142732Maintenance
WARNINGS
Only add oil when the engine is cold. If the engine is hot, wait 10 minutes for the engine to cool down. Do not remove the filler cap when the engine is running.
Message Hold OK to Reset
1. Remove the engine oil filler cap. 2. Add engine oil that meets Ford
specifications. See Maintenance (page 258).
3. Wipe off any spilled oil. 4. Replace the engine oil filler cap. Turn
it clockwise until you feel a strong resistance.
Note: Do not add oil further than the maximum mark. Oil levels above the maximum mark may cause engine damage. Note: Soak up any spillage with an absorbent cloth immediately. OIL CHANGE INDICATOR RESET Use the information display controls on the steering wheel to reset the oil change indicator. From the main menu scroll to:
Message Settings
Vehicle
Oil Life
Action and description
Press the right arrow button, then from this menu scroll to the following message. Press the right arrow button, then from this menu scroll to the following message. Press the right arrow button, then from this menu scroll to the following message.
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Action and description
Press and hold the OK button until the instrument cluster displays the following message. Reset Successful When the oil change indic- ator resets the instrument cluster displays 100%. Remaining Life {00}% If the instrument cluster displays one of the following messages, repeat the process. Not Reset Reset Cancelled
ENGINE COOLANT CHECK
WARNINGS
Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, spilling coolant on hot engine parts can burn you.
Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine
coolant could make it difficult to see through the windshield.
To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure. Steam and hot liquid can come out forcefully when you loosen the cap slightly.
Maintenance
Note: During normal vehicle operation, the engine coolant may change color from orange to pink or light red. As long as the engine coolant is clear and uncontaminated, any color change does not indicate the engine coolant has degraded, nor does it require the engine coolant to be drained, the system to be flushed, or the engine coolant to be replaced. Do not mix different colors or types of coolant in your vehicle. Mixing of engine coolants may harm your engine’s cooling system. The use of an improper coolant may harm engine and cooling system components and may void the warranty. Use prediluted engine coolant meeting the Ford specification. See Capacities and Specifications (page 321). In case of emergency, you can add a large amount of water without engine coolant in order to reach a vehicle service location. In this instance, qualified personnel: 1. Must drain the cooling system. 2. Chemically clean the coolant system
with Motorcraft Premium Cooling System Flush.
3. Refill with engine coolant as soon as
possible.
Water alone, without engine coolant, can cause engine damage from corrosion, overheating or freezing. Do not use the following as a coolant substitute: • Alcohol. • Methanol. • • Any engine coolant mixed with alcohol
Brine.
or methanol antifreeze or coolant.
Alcohol and other liquids can cause engine damage from overheating or freezing.
WARNINGS
Do not add coolant further than the MAX mark.
Checking the Engine Coolant When the engine is cold, check the concentration and level of the engine coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 455). Note: Make sure that the coolant level is between the MIN and MAX marks on the coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. See Adding Engine Coolant in this chapter. Maintain coolant concentration within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C). Note: For best results, coolant concentration should be tested with a refractometer such as Robinair® Coolant and Battery Refractometer 75240. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable. Do not use engine coolant, antifreeze or windshield washer fluid outside of its specified function and vehicle location. Adding Engine Coolant Note: Do not use stop leak pellets, cooling system sealants or additives as they can cause damage to the engine cooling or heating systems. Your warranty may not cover these damages.
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Maintenance
Do not add extra inhibitors or additives to the coolant. These can be harmful and compromise the corrosion protection of the engine coolant. When adding coolant: 1. Unscrew the cap slowly. Pressure escapes as you unscrew the cap.
2. Add prediluted engine coolant meeting the Ford specification. See Capacities and Specifications (page 321).
3. Check the coolant level in the coolant reservoir the next few times you drive your vehicle. If necessary, add enough prediluted engine coolant to bring the coolant level to the proper level.
4.
Recycled Engine Coolant Ford Motor Company does not recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids. Severe Climates If you drive in extremely cold climates: •
It may be necessary to have an authorized dealer increase the coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point protection. Engine coolant concentrations above 60% decrease the overheat protection characteristics of the engine coolant and may cause engine damage.
If you drive in extremely hot climates: •
It may be necessary to have an authorized dealer decrease the coolant concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection. Engine coolant concentrations below 40% decrease the freeze and corrosion protection characteristics of the engine coolant and may cause engine damage.
Vehicles driven year-round in non-extreme climates should use prediluted engine coolant for optimum cooling system and engine protection. What You Should Know About Fail- Safe Cooling If the engine coolant supply is depleted, this feature allows the vehicle to be driven temporarily before incremental component damage is incurred. The fail-safe distance depends on outside temperatures, vehicle load and terrain. How Fail-Safe Cooling Works If the engine begins to overheat, the engine coolant temperature gauge moves to the red (hot) area and:
A high engine temperature message appears in the information display. The service engine soon indicator appears in the information display. If the engine reaches a preset over-temperature condition, the engine automatically switches to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine.
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Maintenance
2. Tow your vehicle to an authorized
dealer. If this is not possible, wait a short period for the engine to cool.
3.
4. Check the coolant level and add if low. 5. Re-start the engine and drive your
vehicle to an authorized dealer.
Note: Driving your vehicle without repair increases the chance of engine damage. See an authorized dealer as soon as possible. AUTOMATIC TRANSMISSION FLUID CHECK - 2.0L ECOBOOST™ Note: Transmission fluid should be checked by an authorized dealer. If required, fluid should be added by an authorized dealer. The automatic transmission does not have a transmission fluid dipstick. Have an authorized dealer check and change the transmission fluid at the correct service interval. See Scheduled Maintenance (page 455). Your transmission does not consume fluid. However, the fluid level should be checked if the transmission is not working properly, (i.e., if the transmission slips or shifts slowly) or if you notice some sign of fluid leakage. Do not use supplemental transmission fluid additives, treatments or cleaning agents. The use of these materials may affect transmission operation and result in damage to internal transmission components.
If this occurs, your vehicle still operates. However: • •
The engine power becomes limited. The air conditioning system becomes disabled.
Continued operation increases the engine temperature and the engine completely shuts down, causing steering and braking effort to increase. Once the engine temperature cools, the engine can be re-started. Take your vehicle to an authorized dealer as soon as possible to minimize engine damage. When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during emergencies only. Operate your vehicle in fail-safe mode only as long as necessary to bring your vehicle to rest in a safe location and seek immediate repairs. When in fail-safe mode, your vehicle will have limited power, will not be able to maintain high-speed operation, and may completely shut down without warning, potentially losing engine power, power steering assist, and power brake assist, which may increase the possibility of a crash resulting in serious injury.
Never remove the coolant reservoir cap while the engine is running or hot.
Your vehicle has limited engine power when in the fail-safe mode. Drive your vehicle with caution. Your vehicle does not maintain high-speed operation and the engine operates poorly. Remember that the engine is capable of automatically shutting down to prevent engine damage. In this situation: 1. Pull off the road as soon as safely possible and switch off the engine.
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AUTOMATIC TRANSMISSION FLUID CHECK - 2.7L ECOBOOST™/3.5L WARNING
Do not use supplemental transmission fluid additives, treatments or cleaning agents. The
use of these materials may affect transmission operation and result in damage to internal transmission components.
The transmission does not consume fluid. However, if the transmission slips or shifts slowly you should check the fluid level. If you notice a sign of leaking fluid, contact an authorized dealer. Checking the Transmission Fluid Level* Only check the transmission fluid level when the engine is at normal operating temprature 179°F (82°C)-199°F (93°C). Normal operating temprature is reached after driving approximately 20 mi (30 km).
Minimum Maximum
Note: Check the fluid level with the engine running and the transmission in park (P). 1. Make sure that your vehicle is on level
ground.
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2. Rotate the automatic transmission
fluid cap in a counterclockwise direction. See Under Hood Overview (page 261).
3. Remove the cap and dipstick and wipe it with a clean, lint-free cloth. Replace the cap and dipstick and remove it again to check the fluid level.
4. Make sure that the fluid level is
between the MIN and the MAX marks. If the fluid level is at the MIN mark, add fluid immediately. See Adding Transmission Fluid.
5. Replace the automatic transmission
fluid cap and dipstick. Turn it clockwise until you feel a strong resistance.
Low Fluid Level If the fluid level is within the minimum range (below point A) add the correct specification fluid to be within the hash mark area. See Capacities and Specifications (page 321). Note: If the fluid level is below the minimum range do not drive your vehicle. An underfill conition can damage the transmission. Correct Fluid Level If the fluid level is within the hash mark area (between points A and B) do not add any fluid. High Fluid Level If the fluid level is above the maximum range (above point A) fluid may need to be removed. High fluid levels may be caused by a overheating condition. If you have operated your vehicle at high speeds, towing a trailer or in city traffic during hot weather, allow your vehicle to cool for a minimum of 30 minutes before rechecking the level. Note: An overfill conition can damage the transmission.
E190273ABMaintenance
Adding Transmission Fluid* 1. Rotate the automatic transmission
fluid cap in a counterclockwise direction.*
2. Remove the cap and dipstick and wipe
it with a clean, lint-free cloth. 3. Add fluid that meets the Ford
specifications. See Capacities and Specifications (page 335). Pour the fluid directly into the automatic transmission fluid cap and dipstick hole.
4. Replace the cap and dipstick and
remove it again to check the fluid level.
5. Make sure that the fluid level is
between the MIN and the MAX marks.
6. Replace the automatic transmission
fluid cap and dipstick. Turn it clockwise until you feel a strong resistance.
*Vehicles With 2.7L EcoBoost
WARNING
Do not run the engine with the air filter disconnected.
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1. Remove the two air filter assembly
securing bolts.
2. Lift the air filter assembly to disengage
the locating pins.
3. Rotate the air filter assembly slightly
in a counterclockwise direction.
5.
4. Check the fluid level. See Checking
the Transmission Fluid Level. Install in reverse order. Tighten the two air filter assembly securing bolts until you feel a strong resistance. BRAKE FLUID CHECK
WARNINGS
Do not use any fluid other than the recommended brake fluid as this will reduce brake efficiency. Use of
incorrect fluid could result in the loss of vehicle control, serious personal injury or death.
E190367x2Maintenance
WASHER FLUID CHECK
WARNING
If you operate your vehicle in temperatures below 40°F (5°C), use washer fluid with antifreeze
protection. Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident.
Add fluid to fill the reservoir if the level is low. Only use a washer fluid that meets Ford specifications. See Capacities and Specifications (page 321). State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system. FUEL FILTER Your vehicle is equipped with a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed. CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow
flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.
WARNINGS
Only use brake fluid from a sealed container. Contamination with dirt, water, petroleum products or other
materials may result in brake system damage or failure. Failure to adhere to this warning could result in the loss of vehicle control, serious personal injury or death. Do not allow the fluid to touch your skin or eyes. If this happens, rinse the affected areas immediately with
plenty of water and contact your physician. A fluid level between the MAX and MIN lines is within the normal operating range and there is no need to add fluid. A fluid level not in the normal operating range could compromise the performance of the system. Have your vehicle checked immediately.
Only use fluid that meets Ford specifications. See Capacities and Specifications (page 321).
POWER STEERING FLUID CHECK Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill.
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E170684Maintenance
WARNINGS
When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after
handling.
Your vehicle is equipped with a Motorcraft® maintenance-free battery which normally does not require additional water during its life of service. Note: If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. Note: See an authorized dealer for low voltage battery access, testing, or replacement. When a low voltage battery replacement is necessary, see an authorized dealer to replace the low voltage battery with a Ford recommended replacement low voltage battery that matches the electrical requirements of the vehicle.
To ensure proper operation of the battery management system (BMS), do not allow a technician to connect any electrical device ground connection directly to the low voltage battery negative post. A connection at the low voltage battery negative post can cause inaccurate measurements of the battery condition and potential incorrect system operation. Note: If a person adds electrical or electronic accessories or components to the vehicle, the accessories or components may adversely affect the low voltage battery performance and durability and may also affect the performance of other electrical systems in the vehicle. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. When a battery replacement is required, the battery should only be replaced with a Ford recommended replacement battery that matches the electrical requirements of the vehicle. Because your vehicle’s engine is electronically-controlled by a computer, some engine control settings are maintained by power from the low voltage battery. Some engine computer settings, like the idle trim and fuel trim strategy, optimize the driveability and performance of the engine. Some other computer settings, like the clock and radio station presets, are also maintained in memory by power from the low voltage battery. When a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings:
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Maintenance
1. With the vehicle at a complete stop,
set the parking brake.
2. Shift the transmission into P. 3. Turn off all accessories. 4. Step on the brake pedal and start the
vehicle.
5. Run the engine until it reaches normal
operating temperature. While the engine is warming up, complete the following: Reset the clock. See Audio System (page 339). Reset the power windows bounce-back feature. See Windows and Mirrors (page 88). Reset the radio station presets. See Audio System (page 339).
6. Allow the engine to idle for at least one minute. If the engine turns off, step on the accelerator to start the engine.
7. While the engine is running, step on the brake pedal and shift the transmission to N.
8. Allow the engine to run for at least one minute by pressing on the accelerator pedal.
9. Drive the vehicle at least 10 miles (16
kilometers) to completely relearn the
idle and fuel trim strategy.
Note: If you do not allow the engine to relearn the idle and fuel trim strategy, the idle quality of your vehicle may be adversely affected until the engine computer eventually relearns the idle trim and fuel trim strategy. Note: Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal. Call your local authorized recycling center to find out more about recycling automotive batteries. Note: It is recommended that the negative battery cable terminal be disconnected from the battery if you plan to store your vehicle for an extended period of time.
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CHECKING THE WIPER BLADES
Run the tip of your fingers over the edge of the blade to check for roughness. Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth. CHANGING THE WIPER BLADES Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades. See Checking the Wiper Blades (page 271). If that does not resolve the issue, install new wiper blades. See Vehicle Care (page 279). Service Position
Set the windshield wipers in the service position to change the wiper blades. The windshield wipers return to the starting position when you switch the ignition on.
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E142463E75184Maintenance
Changing the Rear Window Wiper Blade Note: Do not hold the wiper blade when lifting the wiper arm. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. 1. Lift the wiper arm.
1. Switch the ignition off. 2. Move the wiper arms to the service
position manually.
Note: You cannot move the wiper arms to the service position manually when you switch the ignition on. Note: You can use the service position to provide easier access to the wiper blades for freeing them from snow and ice. Make sure the windshield is free from snow and ice before you switch the windshield wipers on. Changing the Windshield Wiper Blades Note: Do not hold the wiper blade when lifting the wiper arm. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached.
2. Remove the wiper blade. 3. Install in the reverse order. Note: Make sure that the wiper blade locks into place. Note: Make sure the rear window is clean before using a new wiper blade. ADJUSTING THE HEADLAMPS Vertical Aim Adjustment The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been involved in a crash, have the aim of the headlamp beam checked by an authorized dealer.
1. Lift the wiper arm and then press the wiper blade locking buttons together.
2. Remove the wiper blade. 3. Install in the reverse order. Note: Make sure that the wiper blade locks into place. Note: Make sure the windshield is clean before using new wiper blades.
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E129990112E183236Maintenance
Headlamp Aiming Target
4. On the wall or screen you will observe
a flat zone of high intensity light located at the top of the right hand portion of the beam pattern. If the top edge of the high intensity light zone is not at the horizontal reference line, the headlamp will need to be adjusted.
8 feet (2.4 meters). Center height of lamp to ground. 25 feet (7.6 meters). Horizontal reference line.
Vertical Aim Adjustment Procedure 1. Park the vehicle directly in front of a
wall or screen on a level surface, approximately 25 feet (7.6 meters) away.
2. Measure the height of the headlamp
bulb center from the ground and mark an 8 foot (2.4 meter) horizontal reference line on the vertical wall or screen at this height.
Note: To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. 3. Turn on the low beam headlamps to
illuminate the wall or screen and open the hood.
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E142592E142465E1947575Maintenance
5. Locate the vertical adjuster on each
headlamp. Using a Phillips #2
screwdriver, turn the adjuster either
clockwise or counterclockwise in order
to adjust the vertical aim of the
headlamp. The horizontal edge of the
brighter light should touch the
horizontal reference line.
6. Close the hood and turn off the lamps. REMOVING A HEADLAMP 1. Open the hood. See Opening and
Closing the Hood (page 258).
5. Disconnect the electrical connector. CHANGING A BULB WARNINGS
Switch all of the lamps and the ignition off. Failure to follow this warning could result in serious
personal injury.
Bulbs become hot when in use. Let them cool down before you remove them.
Use the correct specification bulb. See Bulb Specification Chart (page 276). Install in the reverse order unless otherwise stated.
2. Remove the screws. 3. Pull the headlamp toward the front of
the vehicle to disengage it from the lower fixing point.
4. Lift the headlamp up and remove it.
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