2011 Chevrolet Impala Owners Manual

Delete All Name Tags: This command deletes all stored name tags in the Hands‐Free Calling Directory and the OnStar Turn‐by‐Turn Destinations Directory, if equipped.

Using the “Store” Command 1. Press and hold b g for

two seconds. 2. Say “Store.” 3. Say the phone number or group

of numbers you want to store all at once with no pauses, then follow the directions given by the system to save a name tag for this number.

Using the “Digit Store” Command If an unwanted number is recognized by the system, say “Clear” at any time to clear the last number.

Infotainment System 7-25

To hear all of the numbers recognized by the system, say “Verify” at any time. 1. Press and hold b g for

two seconds.

2. Say “Digit Store.” 3. Say each digit, one at a time,

that you want to store. After each digit is entered, the system repeats back the digit it heard followed by a tone. After the last digit has been entered, say “Store,” and then follow the directions given by the system to save a name tag for this number.

Using the “Delete” Command 1. Press and hold b g for

two seconds. 2. Say “Delete.” 3. Say the name tag you want to

delete.

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Infotainment System

Using the “Delete All Name Tags” Command This command deletes all stored name tags in the Hands‐Free Calling Directory and the OnStar Turn‐by‐Turn Destinations Directory, if equipped. To delete all name tags: 1. Press and hold b g for

two seconds.

2. Say “Delete all name tags.” Listing Stored Numbers The list command will list all stored numbers and name tags.

Using the “List” Command 1. Press and hold b g for

two seconds.

2. Say “Directory.” 3. Say “Hands‐Free Calling.” 4. Say “List.”

Making a Call Calls can be made using the following commands. Dial or Call: The dial or call command can be used interchangeably to dial a phone number or a stored name tag. Digit Dial: This command allows a phone number to be dialed by entering the digits one at a time. Re‐dial: This command is used to dial the last number used on the cell phone.

Using the “Dial” or “Call” Command 1. Press and hold b g for

two seconds.

2. Say “Dial” or “Call.” 3. Say the entire number without pausing, or say the name tag.

Once connected, the person called will be heard through the audio speakers.

Using the “Digit Dial” Command The digit dial command allows a phone number to be dialed by entering the digits one at a time. After each digit is entered, the system repeats back the digit it heard followed by a tone. If an unwanted number is recognized by the system, say “Clear” at any time to clear the last number. To hear all of the numbers recognized by the system, say “Verify” at any time. 1. Press and hold b g for

two seconds.

2. Say “Digit Dial.” 3. Say each digit, one at a time,

that you want to dial. After each digit is entered, the system repeats back the digit it heard followed by a tone. After the last digit has been entered, say “Dial.”

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Once connected, the person called will be heard through the audio speakers.

Using the “Re‐dial” Command 1. Press and hold b g for

two seconds.

2. After the tone, say “Re‐dial.” Once connected, the person called will be heard through the audio speakers. Receiving a Call When an incoming call is received, the audio system mutes and a ring tone is heard in the vehicle. . Press b g to answer the call. . Press c x to ignore a call.

Call Waiting Call waiting must be supported on the cell phone and enabled by the wireless service carrier. . Press b g to answer an

incoming call when another call is active. The original call is placed on hold.

. Press b g again to return to the

original call. To ignore the incoming call, no action is required.

. Press c x to disconnect the

current call and switch to the call on hold.

Infotainment System 7-27

Three‐Way Calling Three‐way calling must be supported on the cell phone and enabled by the wireless service carrier. 1. While on a call, press b g. 2. Say “Three‐way call.” 3. Use the dial or call command to dial the number of the third party to be called.

4. Once the call is connected, press b g to link all callers together.

Ending a Call Press c x to end a call.

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Infotainment System

Muting a Call During a call, all sounds from inside the vehicle can be muted so that the person on the other end of the call cannot hear them.

To mute a call, press b g, and then say “Mute call.” To cancel mute, press b g, and then say “Un‐mute call.”

Transferring a Call Audio can be transferred between the Bluetooth system and the cell phone. The cell phone must be paired and connected with the Bluetooth system before a call can be transferred. The connection process can take up to two minutes after the ignition is turned to ON/RUN.

Transferring Audio from the Bluetooth System to a Cell Phone During a call with the audio in the vehicle: 1. Press b g. 2. Say “Transfer Call.”

Transferring Audio to the Bluetooth System from a Cell Phone During a call with the audio on the cell phone, press b g. The audio transfers to the vehicle. If the audio does not transfer to the vehicle, use the audio transfer feature on the cell phone. See your cell phone manufacturer's user guide for more information.

Voice Pass-Thru Voice pass‐thru allows access to the voice recognition commands on the cell phone. See your cell phone manufacturer's user guide to see if the cell phone supports this feature. To access contacts stored in the cell phone: 1. Press and hold b g for

two seconds.

2. Say “Bluetooth.” The system responds “Bluetooth ready,” followed by a tone.

3. Say “Voice.” The system responds “OK, accessing .”

The cell phone's normal prompt messages will go through their cycle according to the phone's operating instructions.

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Infotainment System 7-29

Dual Tone Multi-Frequency (DTMF) Tones The Bluetooth system can send numbers and the numbers stored as name tags during a call. You can use this feature when calling a menu‐driven phone system. Account numbers can also be stored for use.

Sending a Number or Name Tag During a Call 1. Press b g. The system

responds “Ready,” followed by a tone. 2. Say “Dial.” 3. Say the number or name tag

to send.

Clearing the System Unless information is deleted out of the in‐vehicle Bluetooth system, it will be retained indefinitely. This includes all saved name tags in the phone book and phone pairing information. For information on how to delete this information, see the previous section “Deleting a Paired Phone” and the previous sections on deleting name tags. Other Information The Bluetooth® word mark and logos are owned by the Bluetooth® SIG, Inc. and any use of such marks by General Motors is under license. Other trademarks and trade names are those of their respective owners.

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Infotainment System

2 NOTES

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Climate Controls

Climate Control Systems

Climate Controls

8-1

This vehicle may have a dual or single climate control system. The heating, cooling, defrost, defog and ventilation can be controlled with this system. For vehicles with heated seats, see Heated Front Seats on page 3‑7.

Climate Control Systems

Climate Control Systems . . . . . . 8-1

Air Vents

Air Vents . . . . . . . . . . . . . . . . . . . . . . 8-5

Maintenance

Passenger Compartment Air

Filter . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Dual Zone with Optional Heated Seat Controls

A. Fan Control B. Outside Air C. Recirculation D. Air Delivery Mode Control E. Air Conditioning

F. Driver and Passenger Heated

Seats

G. Driver and Passenger Temperature Controls

H. Rear Window Defogger

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8-2

Climate Controls

9 (Fan Control): Turn clockwise or counterclockwise to increase or decrease the fan speed. Positioning the knob between two modes can select a combination of those modes. If the airflow seems low when the fan is at the highest setting, the passenger compartment air filter may need to be replaced. There will be some airflow noticeable from the various outlets when driving, even with the fan in the off position. For more information, see Passenger Compartment Air Filter on page 8‑5 and Scheduled Maintenance on page 11‑2. Air Delivery Mode Control: Turn clockwise or counterclockwise to change the direction of the airflow inside the vehicle.

Single Zone

A. Fan Control B. Outside Air C. Temperature Control D. Recirculation E. Air Delivery Mode Control F. Air Conditioning G. Rear Window Defogger

Temperature Control: For dual zone, turn the thumbwheels up or down to increase or decrease the temperature on the driver or the passenger side of the vehicle. For single zone, turn the knob clockwise or counterclockwise to increase or decrease the temperature.

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To change the current mode, select one of the following: H (Vent): Air is directed to the instrument panel outlets. ) (Bi-Level): Air is divided between the instrument panel outlets and the floor outlets. 6 (Floor): Air is directed to the floor outlets, with some of the air directed to the windshield and side window outlets. In this mode, the system automatically selects outside air. - (Defog): This mode clears the windshield of fog or moisture. Air is directed equally to the windshield and the floor outlets. When defog is selected, the system turns off recirculation and runs the air conditioning compressor unless the outside temperature is below 4°C (40°F). 0 (Defrost): This mode clears the windshield of fog or frost more quickly. Air is directed to the windshield with some air to

the side window vents and the floor vents. When defrost is selected, the system automatically forces outside air into the vehicle. The air conditioning compressor will run automatically in this setting, unless the outside temperature is below 4°C (40°F). # (Air Conditioning): Press to turn the air conditioning system on or off. An indicator light comes on to show that it is on. The air conditioning can be selected in any mode as long as the fan is on and the outside temperature is above freezing. A flashing indicator light indicates that the air conditioning compressor is currently not available. On hot days, open the windows to let hot inside air escape; then close them. This helps to reduce the time it takes for the vehicle to cool down. It also helps the system to operate more efficiently.

Climate Controls

8-3

For quick cool down on hot days, do the following: 1. Select the H mode. 2. Press the # button. 3. Select the coolest temperature

for both zones.

4. Select the highest 9 speed. 5. When the coolest temperature

is selected in the A/C mode, the system automatically goes into the recirculation mode to improve cooling.

Using these settings together for long periods of time may cause the air inside the vehicle to become too dry. To prevent this from happening, after the air inside the vehicle has cooled, turn the recirculation mode off. The air conditioning system removes moisture from the air, so a small amount of water may drip under the vehicle while idling or after turning off the engine. This is normal.

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8-4

Climate Controls

: (Outside Air): Press to turn on outside air. An indicator light comes on to show that it is on. Outside air will circulate throughout the vehicle. ? (Recirculation): Press to turn on the recirculation mode. An indicator light comes on to show that it is on. This mode helps to quickly heat or cool the air inside the vehicle once the temperature inside the vehicle is equal to or better than the outside temperature. It can be used to prevent outside air and odors from entering the vehicle. The recirculation mode is not available in outside air, floor, defog, or defrost modes. If the button is selected while in these modes, the indicator flashes three times.

Rear Window Defogger The rear window defogger uses a warming grid to remove fog from the rear window. < (Rear Window Defogger): The rear window defogger turns off automatically after it has been activated for 10 minutes. It can be turned off manually, by pressing the button again or by turning the ignition to the LOCK/OFF position. The rear window defogger can be turned on again for additional window clearing. The length of defogger operation will increase if the vehicle is being driven.

For vehicles with heated outside rearview mirrors, the mirrors heat to help clear fog or frost from the surface of the mirror when the rear window defog button is pressed. See Power Mirrors on page 2‑14. Do not drive the vehicle until all the windows are clear. Notice: Do not use anything sharp on the inside of the rear window. If you do, you could cut or damage the warming grid, and the repairs would not be covered by the vehicle warranty. Do not attach a temporary vehicle license, tape, a decal, or anything similar to the defogger grid.

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Air Vents Use the thumbwheel located below or to the side of the outlet, to change the direction of the air flow. Operation Tips . Clear away any ice, snow,

or leaves from the air inlets at the base of the windshield that may block the flow of air into the vehicle.

. Use of non-GM approved hood deflectors may adversely affect the performance of the system.

. Keep the path under the front seats clear of objects to help circulate the air inside the vehicle more effectively.

If the airflow seems low when the fan is at the highest setting, the passenger compartment air filter, if equipped, may need to replaced. For more information, see Passenger Compartment Air Filter on page 8‑5 and Scheduled Maintenance on page 11‑2. If fogging reoccurs while in vent or bi-level modes with mild temperature throughout the vehicle, turn on the air conditioner to reduce windshield fogging.

Climate Controls

8-5

Maintenance

Passenger Compartment Air Filter The vehicle has a passenger compartment particulate air filter. It is located in the engine compartment, below the air inlet grille on the passenger side. The filter traps most of the pollen from air entering the climate control system. It needs to be changed periodically to ensure system performance. For information on how often to change the passenger compartment air filter, see Scheduled Maintenance on page 11‑2.

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8-6

Climate Controls

To change the passenger compartment air filter: 1. Turn off the ignition when the

windshield wipers are in the up position.

2. Raise the vehicle hood. 3. Pull back the hood weatherstrip from the passenger side of the vehicle halfway to center.

5. Lift the air inlet grille and

disconnect the washer hose at the quick-connect.

6. Remove the air inlet grille. 7. Remove the water deflector

plate.

8. Remove the old passenger

compartment air filter.

9. Reverse the steps to install the

new air filter.

For best climate control system performance, reinstall the air filter. For the type of filter to use, see Maintenance Replacement Parts on page 11‑8.

4. Remove the air inlet grille

retainers.

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Driving and Operating

Driving Information

Defensive Driving . . . . . . . . . . . . . 9-2
Drunk Driving . . . . . . . . . . . . . . . . . 9-2
Control of a Vehicle . . . . . . . . . . . 9-3
Braking . . . . . . . . . . . . . . . . . . . . . . . 9-3
Steering . . . . . . . . . . . . . . . . . . . . . . . 9-4
Off-Road Recovery . . . . . . . . . . . . 9-5
Loss of Control . . . . . . . . . . . . . . . . 9-6
Driving on Wet Roads . . . . . . . . . 9-7
Highway Hypnosis . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . 9-8
Winter Driving . . . . . . . . . . . . . . . . . 9-9
If the Vehicle is Stuck . . . . . . . . 9-11
Vehicle Load Limits . . . . . . . . . . 9-12

Starting and Operating

New Vehicle Break-In . . . . . . . . 9-17
Ignition Positions . . . . . . . . . . . . 9-17
Starting the Engine . . . . . . . . . . 9-19
Engine Heater . . . . . . . . . . . . . . . 9-20
Retained Accessory

Power (RAP) . . . . . . . . . . . . . . . 9-21

Shifting Into Park . . . . . . . . . . . . 9-21
Shifting Out of Park . . . . . . . . . . 9-23
Parking Over Things

That Burn . . . . . . . . . . . . . . . . . . 9-24

Engine Exhaust

Engine Exhaust . . . . . . . . . . . . . . 9-24
Running the Vehicle While

Parked . . . . . . . . . . . . . . . . . . . . . 9-25

Automatic Transmission

Automatic Transmission . . . . . 9-25

Brakes

Antilock Brake

System (ABS) . . . . . . . . . . . . . . 9-28
Parking Brake . . . . . . . . . . . . . . . 9-29

Ride Control Systems

Traction Control

System (TCS) . . . . . . . . . . . . . . 9-29

Electronic Stability

Control (ESC) . . . . . . . . . . . . . . 9-31

Cruise Control

Cruise Control . . . . . . . . . . . . . . . 9-32

Driving and Operating

9-1

Fuel

Fuel . . . . . . . . . . . . . . . . . . . . . . . . . 9-35
Recommended Fuel . . . . . . . . . 9-35
Gasoline Specifications (U.S.

and Canada Only) . . . . . . . . . . 9-36

California Fuel

Requirements . . . . . . . . . . . . . . 9-36
Fuels in Foreign Countries . . . 9-36
Fuel Additives . . . . . . . . . . . . . . . 9-37
Fuel E85 (85% Ethanol) . . . . . 9-38
Filling the Tank . . . . . . . . . . . . . . 9-39
Filling a Portable Fuel

Container . . . . . . . . . . . . . . . . . . . 9-41

Towing

General Towing

Information . . . . . . . . . . . . . . . . . 9-41

Driving Characteristics and

Towing Tips . . . . . . . . . . . . . . . . 9-42
Trailer Towing . . . . . . . . . . . . . . . . 9-45
Towing Equipment . . . . . . . . . . . 9-47

Conversions and Add-Ons

Add-On Electrical

Equipment . . . . . . . . . . . . . . . . . 9-48

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9-2

Driving and Operating

Driving Information

Defensive Driving Defensive driving means “always expect the unexpected.” The first step in driving defensively is to wear the safety belt. See Safety Belts on page 3‑10.

{ WARNING

Assume that other road users (pedestrians, bicyclists, and other drivers) are going to be careless and make mistakes. Anticipate what they might do and be ready. In addition:

. Allow enough following

distance between you and the driver in front of you.

. Focus on the task of driving.

(Continued)

WARNING (Continued)

Driver distraction can cause collisions resulting in injury or possible death. These simple defensive driving techniques could save your life.

Drunk Driving

{ WARNING Drinking and then driving is very dangerous. Your reflexes, perceptions, attentiveness, and judgment can be affected by even a small amount of alcohol. You can have a serious — or even fatal — collision if you drive after drinking. Do not drink and drive or ride with a driver who has been drinking. Ride home in a cab; or if you are with a group, designate a driver who will not drink.

Death and injury associated with drinking and driving is a global tragedy. Alcohol affects four things that anyone needs to drive a vehicle: judgment, muscular coordination, vision, and attentiveness. Police records show that almost 40 percent of all motor vehicle-related deaths involve alcohol. In most cases, these deaths are the result of someone who was drinking and driving. In recent years, more than 17,000 annual motor vehicle-related deaths have been associated with the use of alcohol, with about 250,000 people injured. For persons under 21, it is against the law in every U.S. state to drink alcohol. There are good medical, psychological, and developmental reasons for these laws. The obvious way to eliminate the leading highway safety problem is for people never to drink alcohol and then drive.

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Medical research shows that alcohol in a person's system can make crash injuries worse, especially injuries to the brain, spinal cord, or heart. This means that when anyone who has been drinking — driver or passenger — is in a crash, that person's chance of being killed or permanently disabled is higher than if the person had not been drinking.

Control of a Vehicle The following three systems help to control the vehicle while driving — brakes, steering, and accelerator. At times, as when driving on snow or ice, it is easy to ask more of those control systems than the tires and road can provide. Meaning, you can lose control of the vehicle. See Traction Control System (TCS) on page 9‑29. Adding non‐dealer accessories can affect vehicle performance. See Accessories and Modifications on page 10‑3.

Braking See Brake System Warning Light on page 5‑20. Braking action involves perception time and reaction time. Deciding to push the brake pedal is perception time. Actually doing it is reaction time. Average reaction time is about three‐fourths of a second. But that is only an average. It might be less with one driver and as long as two or three seconds or more with another. Age, physical condition, alertness, coordination, and eyesight all play a part. So do alcohol, drugs, and frustration. But even in three‐fourths of a second, a vehicle moving at 100 km/h (60 mph) travels 20 m (66 ft). That could be a lot of distance in an emergency, so keeping enough space between the vehicle and others is important.

Driving and Operating

9-3

And, of course, actual stopping distances vary greatly with the surface of the road, whether it is pavement or gravel; the condition of the road, whether it is wet, dry, or icy; tire tread; the condition of the brakes; the weight of the vehicle; and the amount of brake force applied. Avoid needless heavy braking. Some people drive in spurts — heavy acceleration followed by heavy braking — rather than keeping pace with traffic. This is a mistake. The brakes might not have time to cool between hard stops. The brakes will wear out much faster with a lot of heavy braking. Keeping pace with the traffic and allowing realistic following distances eliminates a lot of unnecessary braking. That means better braking and longer brake life.

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9-4

Driving and Operating

If the engine ever stops while the vehicle is being driven, brake normally but do not pump the brakes. If the brakes are pumped, the pedal could get harder to push down. If the engine stops, there will still be some power brake assist but it will be used when the brake is applied. Once the power assist is used up, it can take longer to stop and the brake pedal will be harder to push. Adding non‐dealer accessories can affect vehicle performance. See Accessories and Modifications on page 10‑3.

Steering

Power Steering If power steering assist is lost because the engine stops or the power steering system is not functioning, the vehicle can be steered but it will take more effort. Steering Tips It is important to take curves at a reasonable speed. Traction in a curve depends on the condition of the tires and the road surface, the angle at which the curve is banked, and vehicle speed. While in a curve, speed is the one factor that can be controlled. If there is a need to reduce speed, do it before entering the curve, while the front wheels are straight.

Try to adjust the speed so you can drive through the curve. Maintain a reasonable, steady speed. Wait to accelerate until out of the curve, and then accelerate gently into the straightaway. Steering in Emergencies There are times when steering can be more effective than braking. For example, you come over a hill and find a truck stopped in your lane, or a car suddenly pulls out from nowhere, or a child darts out from between parked cars and stops right in front of you. These problems can be avoided by braking — if you can stop in time. But sometimes you cannot stop in time because there is no room. That is the time for evasive action — steering around the problem.

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Driving and Operating

9-5

Off-Road Recovery The vehicle's right wheels can drop off the edge of a road onto the shoulder while driving.

The vehicle can perform very well in emergencies like these. First apply the brakes. See Braking on page 9‑3. It is better to remove as much speed as possible from a collision. Then steer around the problem, to the left or right depending on the space available.

recommended 9 and 3 o'clock positions, it can be turned a full 180 degrees very quickly without removing either hand. But you have to act fast, steer quickly, and just as quickly straighten the wheel once you have avoided the object. The fact that such emergency situations are always possible is a good reason to practice defensive driving at all times and wear safety belts properly.

An emergency like this requires close attention and a quick decision. If holding the steering wheel at the

If the level of the shoulder is only slightly below the pavement, recovery should be fairly easy.

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9-6

Driving and Operating

Ease off the accelerator and then, if there is nothing in the way, steer so that the vehicle straddles the edge of the pavement. Turn the steering wheel 8 to 13 cm (3 to 5 in), about one-eighth turn, until the right front tire contacts the pavement edge. Then turn the steering wheel to go straight down the roadway.

Loss of Control Let us review what driving experts say about what happens when the three control systems — brakes, steering, and acceleration — do not have enough friction where the tires meet the road to do what the driver has asked. In any emergency, do not give up. Keep trying to steer and constantly seek an escape route or area of less danger.

Skidding In a skid, a driver can lose control of the vehicle. Defensive drivers avoid most skids by taking reasonable care suited to existing conditions, and by not overdriving those conditions. But skids are always possible. The three types of skids correspond to the vehicle's three control systems. In the braking skid, the wheels are not rolling. In the steering or cornering skid, too much speed or steering in a curve causes tires to slip and lose cornering force. And in the acceleration skid, too much throttle causes the driving wheels to spin.

If the vehicle starts to slide, ease your foot off the accelerator pedal and quickly steer the way you want the vehicle to go. If you start steering quickly enough, the vehicle may straighten out. Always be ready for a second skid if it occurs. Of course, traction is reduced when water, snow, ice, gravel, or other material is on the road. For safety, slow down and adjust your driving to these conditions. It is important to slow down on slippery surfaces because stopping distance will be longer and vehicle control more limited.

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While driving on a surface with reduced traction, try to avoid sudden steering, acceleration, or braking, including reducing vehicle speed by shifting to a lower gear. Any sudden changes could cause the tires to slide. You may not realize the surface is slippery until the vehicle is skidding. Learn to recognize warning clues — such as enough water, ice, or packed snow on the road to make a mirrored surface — and slow down when you have any doubt. If the vehicle has the Antilock Brake System (ABS), remember: It helps avoid only the braking skid. If the vehicle does not have ABS, then in a braking skid, where the wheels are no longer rolling, release enough pressure on the brakes to get the wheels rolling again. This restores steering control. Push the brake pedal down steadily when you have to stop suddenly. As long as the wheels are rolling, you will have steering control.

Driving on Wet Roads Rain and wet roads can reduce vehicle traction and affect your ability to stop and accelerate. Always drive slower in these types of driving conditions and avoid driving through large puddles and deep‐standing or flowing water.

{ WARNING

Wet brakes can cause crashes. They might not work as well in a quick stop and could cause pulling to one side. You could lose control of the vehicle. After driving through a large puddle of water or a car/vehicle wash, lightly apply the brake pedal until the brakes work normally.

(Continued)

Driving and Operating

9-7

WARNING (Continued)

Flowing or rushing water creates strong forces. Driving through flowing water could cause the vehicle to be carried away. If this happens, you and other vehicle occupants could drown. Do not ignore police warnings and be very cautious about trying to drive through flowing water.

Hydroplaning Hydroplaning is dangerous. Water can build up under the vehicle's tires so they actually ride on the water. This can happen if the road is wet enough and you are going fast enough. When the vehicle is hydroplaning, it has little or no contact with the road. There is no hard and fast rule about hydroplaning. The best advice is to slow down when the road is wet.

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9-8

Driving and Operating

Other Rainy Weather Tips Besides slowing down, other wet weather driving tips include: . Allow extra following distance. . Pass with caution. . Keep windshield wiping

equipment in good shape.

. Keep the windshield washer fluid

reservoir filled.

. Have good tires with proper

tread depth. See Tires on page 10‑42. Turn off cruise control.

Highway Hypnosis Always be alert and pay attention to your surroundings while driving. If you become tired or sleepy, find a safe place to park the vehicle and rest. Other driving tips include: . Keep the vehicle well ventilated. . Keep interior temperature cool. . Keep your eyes moving — scan the road ahead and to the sides.

. Check the rearview mirror and

vehicle instruments often.

Hill and Mountain Roads Driving on steep hills or through mountains is different than driving on flat or rolling terrain. Tips for driving in these conditions include: . Keep the vehicle serviced and in

good shape.

. Check all fluid levels and brakes,

tires, cooling system, and transmission.

. Shift to a lower gear when going

down steep or long hills. { WARNING

If you do not shift down, the brakes could get so hot that they would not work well. You would then have poor braking or even none going down a hill. You could crash. Shift down to let the engine assist the brakes on a steep downhill slope.

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{ WARNING

Coasting downhill in N (Neutral) or with the ignition off is dangerous. The brakes will have to do all the work of slowing down and they could get so hot that they would not work well. You would then have poor braking or even none going down a hill. You could crash. Always have the engine running and the vehicle in gear when going downhill.

. Stay in your own lane.

Do not swing wide or cut across the center of the road. Drive at speeds that let you stay in your own lane. Top of hills: Be alert — something could be in your lane (stalled car, accident).

. Pay attention to special road

signs (falling rocks area, winding roads, long grades, passing or no-passing zones) and take appropriate action.

Winter Driving

Driving on Snow or Ice Drive carefully when there is snow or ice between the tires and the road, creating less traction or grip. Wet ice can occur at about 0°C (32°F) when freezing rain begins to fall, resulting in even less traction. Avoid driving on wet ice or in freezing rain until roads can be treated with salt or sand. Drive with caution, whatever the condition. Accelerate gently so traction is not lost. Accelerating too quickly causes the wheels to spin and makes the surface under the tires slick, so there is even less traction.

Driving and Operating

9-9

Try not to break the fragile traction. If you accelerate too fast, the drive wheels will spin and polish the surface under the tires even more. The Antilock Brake System (ABS) on page 9‑28 improves vehicle stability during hard stops on slippery roads, but apply the brakes sooner than when on dry pavement. Allow greater following distance on any slippery road and watch for slippery spots. Icy patches can occur on otherwise clear roads in shaded areas. The surface of a curve or an overpass can remain icy when the surrounding roads are clear. Avoid sudden steering maneuvers and braking while on ice. Turn off cruise control on slippery surfaces.

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9-10

Driving and Operating

Blizzard Conditions Being stuck in snow can be a serious situation. Stay with the vehicle unless there is help nearby. If possible, use the Roadside Assistance Program on page 13‑6. To get help and keep everyone in the vehicle safe:

Turn on the hazard warning flashers. Tie a red cloth to an outside mirror.

{ WARNING

Snow can trap engine exhaust under the vehicle. This may cause exhaust gases to get inside. Engine exhaust contains Carbon Monoxide (CO) which cannot be seen or smelled. It can cause unconsciousness and even death.

(Continued)

WARNING (Continued)

WARNING (Continued)

For more information about carbon monoxide, see Engine Exhaust on page 9‑24. Snow can trap exhaust gases under your vehicle. This can cause deadly CO (Carbon Monoxide) gas to get inside. CO could overcome you and kill you. You cannot see it or smell it, so you might not know it is in your vehicle. Clear away snow from around the base of your vehicle, especially any that is blocking the exhaust.

Run the engine for short periods only as needed to keep warm, but be careful.

If the vehicle is stuck in the snow: . Clear away snow from around

the base of your vehicle, especially any that is blocking the exhaust pipe.

. Check again from time to

time to be sure snow does not collect there.

. Open a window about

5 cm (2 in) on the side of the vehicle that is away from the wind to bring in fresh air.

. Fully open the air outlets

on or under the instrument panel.

. Adjust the climate control

system to a setting that circulates the air inside the vehicle and set the fan speed to the highest setting. See Climate Control System in the Index.

(Continued)

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If the Vehicle is Stuck Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. If the vehicle has a traction system, it can often help to free a stuck vehicle. Refer to the vehicle's traction system in the Index. If stuck too severely for the traction system to free the vehicle, turn the traction system off and use the rocking method.

Driving and Operating

9-11

{ WARNING

If the vehicle's tires spin at high speed, they can explode, and you or others could be injured. The vehicle can overheat, causing an engine compartment fire or other damage. Spin the wheels as little as possible and avoid going above 55 km/h (35 mph).

For information about using tire chains on the vehicle, see Tire Chains on page 10‑64.

To save fuel, run the engine for only short periods as needed to warm the vehicle and then shut the engine off and close the window most of the way to save heat. Repeat this until help arrives but only when you feel really uncomfortable from the cold. Moving about to keep warm also helps. If it takes some time for help to arrive, now and then when you run the engine, push the accelerator pedal slightly so the engine runs faster than the idle speed. This keeps the battery charged to restart the vehicle and to signal for help with the headlamps. Do this as little as possible to save fuel.

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9-12

Driving and Operating

Rocking the Vehicle to Get it Out Turn the steering wheel left and right to clear the area around the front wheels. Turn off any traction or stability system. Shift back and forth between R (Reverse) and a forward gear, spinning the wheels as little as possible. To prevent transmission wear, wait until the wheels stop spinning before shifting gears. Release the accelerator pedal while shifting, and press lightly on the accelerator pedal when the transmission is in gear. Slowly spinning the wheels in the forward and reverse directions causes a rocking motion that could free the vehicle. If that does not get the vehicle out after a few tries, it might need to be towed out. If the vehicle does need to be towed out, see Towing the Vehicle on page 10‑79.

Vehicle Load Limits It is very important to know how much weight your vehicle can carry. Two labels on your vehicle show how much weight it may properly carry, the Tire and Loading Information label and the Vehicle Certification label.

{ WARNING Do not load the vehicle any heavier than the Gross Vehicle Weight Rating (GVWR), or either the maximum front or rear Gross Axle Weight Rating (GAWR). This can cause systems to break and change the way the vehicle handles. This could cause loss of control and a crash. Overloading can also shorten the life of the vehicle.

Tire and Loading Information Label

Label Example

A vehicle-specific Tire and Loading Information label is attached to the vehicle's center pillar (B-pillar). With the driver door open, you will find the label attached below the door lock post (striker).

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The Tire and Loading Information label lists the number of occupant seating positions (A), and the maximum vehicle capacity weight (B) in kilograms and pounds. The vehicle capacity weight includes the weight of all occupants, cargo, and all nonfactory‐installed options. The Tire and Loading Information label also lists the tire size of the original equipment tires (C) and the recommended cold tire inflation pressures (D). For more information on tires and inflation, see Tires on page 10‑42 and Tire Pressure on page 10‑49.

There is also important loading information on the Certification label. It tells you the Gross Vehicle Weight Rating (GVWR) and the Gross Axle Weight Rating (GAWR) for the front and rear axle, see “Certification Label” later in this section.

Steps for Determining Correct Load Limit 1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs” on your vehicle's placard.

2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.

Driving and Operating

9-13

3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.

4. The resulting figure equals

the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1400 lbs and there will be five 150 lb passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs (1400 − 750
(5 x 150) = 650 lbs).

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9-14

Driving and Operating

5. Determine the combined

6.

weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step³4. If your vehicle will be towing a trailer, the load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity for your vehicle.

If your vehicle can tow a trailer, see Trailer Towing on page 9‑45
for important information on towing a trailer, towing safety rules, and trailering tips.

Example 1

Example 2

A. Maximum Vehicle Capacity

A. Maximum Vehicle Capacity

Weight for Example 1 = 453 kg (1,000 lbs)

Weight for Example 2 = 453 kg (1,000 lbs)

B. Subtract Occupant Weight @

B. Subtract Occupant Weight @

68 kg (150 lbs) × 2 = 136 kg (300 lbs)

68 kg (150 lbs) × 5 = 340 kg (750 lbs)

C. Available Occupant and Cargo

C. Available Cargo

Weight = 317 kg (700 lbs)

Weight = 113 kg (250 lbs)

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vehicle's maximum vehicle capacity weight and seating positions. The combined weight of the driver, passengers, and cargo should never exceed your vehicle's maximum vehicle capacity weight.

Certification Label

Driving and Operating

9-15

The label shows the gross weight capacity of your vehicle, called the Gross Vehicle Weight Rating (GVWR). The GVWR includes the weight of the vehicle, all occupants, fuel, and cargo. Never exceed the GVWR for your vehicle or the Gross Axle Weight Rating (GAWR) for either the front or rear axle. If there is a heavy load, it should be spread out.

A vehicle-specific Certification label is found on the rear edge of the driver door.

Example 3

A. Maximum Vehicle Capacity

Weight for Example 3 = 453 kg (1,000 lbs)

B. Subtract Occupant Weight @

91 kg (200 lbs) × 5 = 453 kg (1,000 lbs)

C. Available Cargo

Weight = 0 kg (0 lbs)

Refer to your vehicle's Tire and Loading Information label for specific information about your

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9-16

Driving and Operating

{ WARNING Do not load the vehicle any heavier than the Gross Vehicle Weight Rating (GVWR), or either the maximum front or rear Gross Axle Weight Rating (GAWR). This can cause systems to break and change the way the vehicle handles. This could cause loss of control and a crash. Overloading can also shorten the life of the vehicle.

Notice : Overloading the vehicle may cause damage. Repairs would not be covered by the vehicle warranty. Do not overload the vehicle.

If things like suitcases, tools, packages, or anything else are put inside the vehicle, they will go as fast as the vehicle goes. If you have to stop or turn quickly, or if there is a crash, they will keep going.

{ WARNING

Things inside the vehicle can strike and injure people in a sudden stop or turn, or in a crash.

. Put things in the cargo

area of the vehicle. In the cargo area, put them as far forward as possible. Try to spread the weight evenly.

(Continued)

WARNING (Continued)

. Never stack heavier

things, like suitcases, inside the vehicle so that some of them are above the tops of the seats.

. Do not leave an

unsecured child restraint in the vehicle.

. Secure loose items in the

vehicle.

. Do not leave a seat folded

down unless needed.

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Starting and Operating

New Vehicle Break-In Notice: The vehicle does not need an elaborate break-in. But it will perform better in the long run if you follow these guidelines:

. Do not drive at any one constant speed, fast or slow, for the first 805 km (500 miles). Do not make full-throttle starts. Avoid downshifting to brake or slow the vehicle.

. Avoid making hard stops for

the first 322 km (200 miles) or so. During this time the new brake linings are not yet broken in. Hard stops with new linings can mean premature wear and earlier replacement. Follow this breaking-in guideline every time you get new brake linings.

. Do not tow a trailer during

break-in. See Trailer Towing on page 9‑45 for the trailer towing capabilities of your vehicle and more information.

Following break‐in, engine speed and load can be gradually increased.

Ignition Positions

The ignition switch has four different positions.

Driving and Operating

9-17

To shift out of P (Park), the ignition must be in ON/RUN and the brake pedal must be applied. Notice: Using a tool to force the key to turn in the ignition could cause damage to the switch or break the key. Use the correct key, make sure it is all the way in, and turn it only with your hand. If the key cannot be turned by hand, see your dealer. A (STOPPING THE ENGINE/ LOCK/OFF): When the vehicle is stopped, turn the ignition switch to LOCK/OFF to turn the engine off. Retained Accessory Power (RAP) will remain active. See Retained Accessory Power (RAP) on page 9‑21
This position locks the ignition. It also locks the transmission. This is the only position in which the ignition key can be inserted or removed.

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9-18

Driving and Operating

The steering can bind with the wheels turned off center. If this happens, move the steering wheel from left to right while turning the key to ACC/ACCESSORY. If this doesn't work, then the vehicle needs service. B (ACC/ACCESSORY): This is the position in which you can operate the radio and windshield wipers while the engine is off. To use ACC/ACCESSORY, turn the key clockwise. C (ON/RUN): This position can be used to operate the electrical accessories and to display some instrument panel cluster warning and indicator lights. The switch stays in this position when the engine is running.

If you leave the key in the ACC/ACCESSORY or ON/RUN position with the engine off, the battery could be drained. You may not be able to start the vehicle if the battery is allowed to drain for an extended period of time. D (START): This is the position that starts the engine. When the engine starts, release the key. The ignition switch returns to ON/RUN for driving. A warning chime will sound and the Driver Information Center (DIC) will display DRIVER DOOR OPEN when the driver door is opened, the ignition is in ACC/ACCESSORY or LOCK/OFF, and the key is in the ignition. See Door Ajar Messages on page 5‑31 for more information.

Do not turn the engine off when the vehicle is moving. This will cause a loss of power assist in the brake and steering systems and disable the airbags. In an emergency: 1. Brake using a firm and steady

pressure. Do not pump the brakes repeatedly. This may deplete power assist, requiring increased brake pedal force.

2. Shift the vehicle to neutral. This can be done while the vehicle is moving. After shifting to neutral, firmly apply the brakes and steer the vehicle to a safe location.

3. Come to a complete stop, shift to P (Park), and turn the ignition to LOCK/OFF. On vehicles with an automatic transmission, the shift lever must be in P (Park) to turn the ignition switch to the LOCK/OFF position.

4. Set the parking brake.

See Parking Brake on page 9‑29

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Driving and Operating

9-19

When the Low Fuel warning lamp is on and the FUEL LEVEL LOW message is displayed in the Driver Information Center (DIC), the Computer‐Controlled Cranking System is disabled to prevent possible vehicle component damage. When this happens, hold the ignition switch in the START position to continue engine cranking.

Notice: Cranking the engine for long periods of time, by returning the key to the START position immediately after cranking has ended, can overheat and damage the cranking motor, and drain the battery. Wait at least 15 seconds between each try, to let the cranking motor cool down.

The vehicle has a Computer-Controlled Cranking System. This feature assists in starting the engine and protects components. If the ignition key is turned to the START position, and then released when the engine begins cranking, the engine will continue cranking for a few seconds or until the vehicle starts. If the engine does not start and the key is held in START, cranking will be stopped after 15 seconds to prevent cranking motor damage. To prevent gear damage, this system also prevents cranking if the engine is already running. Engine cranking can be stopped by turning the ignition switch to the ACC/ACCESSORY or LOCK/OFF position.

Starting the Engine Move the shift lever to P (Park) or N (Neutral). The engine will not start in any other position. To restart the engine when the vehicle is already moving, use N (Neutral) only. Notice: Do not try to shift to P (Park) if the vehicle is moving. If you do, you could damage the transmission. Shift to P (Park) only when the vehicle is stopped. Starting Procedure 1. With your foot off the accelerator

pedal, turn the ignition to START. When the engine starts, let go of the key. The idle speed will slow down as the engine warms. Do not race the engine immediately after starting it. Operate the engine and transmission gently to allow the oil to warm up and lubricate all moving parts.

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9-20

Driving and Operating

2.

If the engine does not start after 5‐10 seconds, especially in very cold weather (below −18°C or 0°F), it could be flooded with too much gasoline. Try pushing the accelerator pedal all the way to the floor and holding it there as you hold the key in START for up to a maximum of 15 seconds. Wait at least 15 seconds between each try, to allow the cranking motor to cool down. When the engine starts, let go of the key and accelerator. If the vehicle starts briefly but then stops again, repeat these steps. This clears the extra gasoline from the engine. Do not race the engine immediately after starting it. Operate the engine and transmission gently until the oil warms up and lubricates all moving parts.

Notice: The engine is designed to work with the electronics in the vehicle. If you add electrical parts or accessories, you could change the way the engine operates. Before adding electrical equipment, check with your dealer. If you do not, the engine might not perform properly. Any resulting damage would not be covered by the vehicle warranty.

Engine Heater The engine coolant heater can provide easier starting and better fuel economy during engine warm‐up in cold weather conditions at or below −18°C (0°F). Vehicles with an engine coolant heater should be plugged in at least four hours before starting.

To Use the Engine Heater 1. Turn off the engine. 2. Open the hood and unwrap

the electrical cord. The cord is attached to the underside of the diagonal brace, which is located above the engine air cleaner/ filter assembly.

3. Plug it into a normal, grounded

110-volt AC outlet.

{ WARNING Plugging the cord into an ungrounded outlet could cause an electrical shock. Also, the wrong kind of extension cord could overheat and cause a fire. You could be seriously injured. Plug the cord into a properly grounded three-prong 110-volt AC outlet. If the cord will not reach, use a heavy-duty three-prong extension cord rated for at least 15 amps.

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Driving and Operating

9-21

The power windows will continue to work for up to 10 minutes or until any door is opened.

Shifting Into Park { WARNING

It can be dangerous to get out of the vehicle if the shift lever is not fully in P (Park) with the parking brake firmly set. The vehicle can roll. If you have left the engine running, the vehicle can move suddenly. You or others could be injured. To be sure the vehicle will not move, even when you are on fairly level ground, use the steps that follow. If you are pulling a trailer, see Driving Characteristics and Towing Tips on page 9‑42.

Steering Column Shift Lever If the vehicle has a steering column shift lever, use this procedure to shift the vehicle into P (Park): 1. Hold the brake pedal down. 2. Move the shift lever into P (Park)

by pulling the shift lever toward you and moving it up as far as it will go.

3. With your foot still holding

the brake pedal down, set the parking brake. See Parking Brake on page 9‑29 for more information.

4. Turn the ignition key to

LOCK/OFF.

5. Remove the key and take it with you. If you can leave the vehicle with the ignition key in your hand, the vehicle is in P (Park).

4. Before starting the engine, be

sure to unplug and store the cord as it was before to keep it away from moving engine parts, and prevent damage.

The length of time the heater should remain plugged in depends on several factors. Ask a dealer in the area where you will be parking the vehicle for the best advice on this.

Retained Accessory Power (RAP) These vehicle accessories can be used for up to 10 minutes after the engine turned off: . Audio System . Power Windows The radio will work when the key is in ON/RUN or ACC/ACCESSORY. Once the key is turned from ON/RUN to LOCK/OFF the radio will continue to work 10 minutes or until the driver door is opened.

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9-22

Driving and Operating

Console Shift Lever If the vehicle is equipped with a console shift lever, use this procedure to shift the vehicle into P (Park): 1. Hold the brake pedal down. 2. Move the shift lever into P (Park) by pushing the lever all the way toward the front of the vehicle. 3. While keeping the brake pedal applied, set the parking brake. See Parking Brake on page 9‑29
for more information.

4. Turn the ignition key to

LOCK/OFF.

5. Remove the key and take it with you. If you can leave the vehicle with the ignition key in your hand, the vehicle is in P (Park).

Leaving the Vehicle With the Engine Running

{ WARNING

It can be dangerous to leave the vehicle with the engine running. The vehicle could move suddenly if the shift lever is not fully in P (Park) with the parking brake firmly set. And, if you leave the vehicle with the engine running, it could overheat and even catch fire. You or others could be injured. Do not leave the vehicle with the engine running.

If you have to leave the vehicle with the engine running, be sure your vehicle is in P (Park) and the parking brake is firmly set before you leave it. See Parking Brake on page 9‑29 for more information.

Torque Lock Torque lock is when the weight of the vehicle puts too much force on the parking pawl in the transmission. This happens when parking on a hill and shifting the transmission into P (Park) is not done properly and then it is difficult to shift out of P (Park). To prevent torque lock, set the parking brake and then shift into P (Park). To find out how, see “Shifting Into Park” in this section. If torque lock does occur, your vehicle may need to be pushed uphill by another vehicle to relieve the parking pawl pressure, so you can shift out of P (Park).

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Driving and Operating

9-23

Console Shift If the console shift lever cannot be moved out of P (Park): 1. Apply and maintain the regular

brakes.

Column Shift If the column shift lever cannot be moved out of P (Park): 1. Apply and maintain the regular

brakes.

2. Turn the ignition to ON/RUN

2. Turn the ignition key to the

position. See Ignition Positions on page 9‑17 for more information.

ON/RUN position. See Ignition Positions on page 9‑17 for more information.

3. Let up on the shift lever and make sure the shift lever is pushed all the way into P (Park).

4. Press the shift lever button. 5. Then, move the shift into the

desired gear.

If you still cannot move the shift lever from P (Park), consult your dealer or a professional towing service.

3. Shift out of the P (Park) position

to the N (Neutral) position. 4. Move the vehicle to a safe

location.

If you still cannot move the shift lever from P (Park), consult your dealer or a professional towing service.

Shifting Out of Park

Automatic Transmission Shift Lock The vehicle has an electronic shift lock release system. The shift lock release is designed to: . Prevent ignition key removal

unless the shift lever is in P (Park).

. Prevent movement of the shift

lever out of P (Park), unless the ignition is in ON/RUN and the regular brake pedal is applied. The shift lock is always functional except in the case of a an uncharged or low voltage (less than 9 volt) battery. If the vehicle has an uncharged battery or a battery with low voltage, try charging or jump starting the battery. See Jump Starting on page 10‑75.

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9-24

Driving and Operating

Parking Over Things That Burn

{ WARNING

Things that can burn could touch hot exhaust parts under the vehicle and ignite. Do not park over papers, leaves, dry grass, or other things that can burn.