2010 Cadillac CTS Owners Manual

Vehicle Care

9-109

3. Firmly set the parking brake.

See Parking Brake (Manual) on page 8‑34 or Parking Brake (Electric) on page 8‑35.

4. Put the vehicle in P (Park) for

an automatic transmission or in 1 (First) for a manual transmission.

5. Securely attach the vehicle

being towed to the dolly.

6. Clamp the steering wheel in a straight-ahead position with a clamping device designed for towing.

7. Turn the ignition to LOCK/OFF.

Dolly Towing (Rear-Wheel-Drive Vehicles)

Notice: If the vehicle is towed with all four wheels on the ground, the drivetrain components could be damaged. The repairs would not be covered by the vehicle warranty. Do not tow the vehicle with all four wheels on the ground. The vehicle was not designed to be towed with all four wheels on the ground. If a rear-wheel-drive vehicle must be towed, a dolly or a trailer should be used. If an all-wheel-drive vehicle must be towed, a trailer should be used. See “Dolly Towing” following for more information.

Use the following procedure to dolly tow a rear-wheel-drive vehicle from the rear: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions.

2. Put the rear wheels on the dolly.

9-110

Vehicle Care

Dolly Towing (All-Wheel-Drive Vehicles)

Appearance Care

Exterior Care

Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing the Vehicle” later in this section. Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer/retailer. If the vehicle has a basecoat/ clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish.

Notice: Towing an all-wheel-drive vehicle with all four wheels on the ground, or even with only two of its wheels on the ground, will damage drivetrain components. Do not tow an all-wheel-drive vehicle with any of its wheels on the ground. All-wheel-drive vehicles can only be towed with all four wheels on a trailer.

Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.

Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Wash with water or use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts. Washing the Vehicle To preserve the vehicle's finish, keep it clean by washing it often. Do not wash the vehicle in direct sunlight and use a car washing soap.

Vehicle Care

9-111

Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained from your dealer/retailer. Follow all manufacturer directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product.

9-112

Vehicle Care

Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes could cause water to enter the vehicle. Avoid using high pressure washes closer than 30 cm (12 inches) to the surface of the vehicle. Use of power washers exceeding 8,274 kPa (1,200 psi) can result in damage or removal of paint and decals. Notice: Conveyor systems on some automatic car washes could damage the vehicle. There may not be enough clearance for the undercarriage. Check with the car wash manager before using the automatic car wash.

Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 10‑7. Wheels and Trim — Aluminum or Chrome The vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied.

Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the vehicle's chrome with soap and water after exposure. Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels.

The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty.

Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: . Extreme dusty conditions . Sand and salt . Heat and sun . Snow and ice, without proper

removal

Vehicle Care

9-113

Tires Use a stiff brush with tire cleaner to clean the tires. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle. Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.

9-114

Vehicle Care

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer's/ retailer's body and paint shop. Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection.

At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface.

Interior Care The vehicle's interior will continue to look its best if it is cleaned often. Dust and dirt can accumulate on the upholstery and cause damage to the carpet, fabric, leather, and plastic surfaces. Stains should be removed quickly as extreme heat could cause them to set rapidly. Lighter colored interiors may require more frequent cleaning. Newspapers and garments that can transfer color to home furnishings can also transfer color to the vehicle's interior. Remove dust from small buttons and knobs with a small brush with soft bristles.

Your dealer/retailer has products for cleaning the vehicle's interior. When cleaning the vehicle's interior, only use cleaners specifically designed for the surfaces that are being cleaned. Permanent damage can result from using cleaners on surfaces for which they were not intended. Apply the cleaner directly to the cleaning cloth to prevent over-spray. Remove any accidental over-spray from other surfaces immediately. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner.

Cleaners can contain solvents that can become concentrated in the vehicle's interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the vehicle's interior, maintain adequate ventilation by opening the vehicle's doors and windows. Do not clean the interior using the following cleaners or techniques: . Never use a knife or any other

sharp object to remove a soil from any interior surface.

. Never use a stiff brush. It can cause damage to the vehicle's interior surfaces.

Vehicle Care

9-115

. Never apply heavy pressure or

rub aggressively with a cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.

. Use only mild, neutral-pH soaps.

Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per 3.78 L (1 gal) of water is a good guide.

. Do not heavily saturate the upholstery while cleaning.

. Damage to the vehicle's interior may result from the use of many organic solvents such as naptha, alcohol, etc.

9-116

Vehicle Care

Fabric/Carpet Use a vacuum cleaner with a soft brush attachment to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:

For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.

To clean: 1. Saturate a lint-free, clean white

cloth with water or club soda.

2. Remove excess moisture. 3. Start on the outside edge of the

soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.

4. Continue to gently rub the

5.

soiled area. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process with plain water. If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface.

A paper towel can be used to blot excess moisture from the fabric or carpet after the cleaning process. Leather To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat, steam, or spot lifters or spot removers, or shoe polish on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle's interior because they can alter the appearance by increasing the gloss in a non-uniform manner.

Vehicle Care

9-117

Instrument Panel, Vinyl, and Other Plastic Surfaces To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the vehicle's interior because they can alter the appearance by increasing the gloss in a non-uniform manner.

Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Care of Safety Belts Keep belts clean and dry. { WARNING

Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

9-118

Vehicle Care

2 NOTES

Service and Maintenance

General Information

General Information . . . . . . . . . . 10-1

Scheduled Maintenance

Scheduled Maintenance . . . . . 10-3

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and

Lubricants . . . . . . . . . . . . . . . . . . 10-7

Maintenance Replacement

Parts . . . . . . . . . . . . . . . . . . . . . . . 10-9

Maintenance Records

Maintenance Records . . . . . . 10-11

Service and Maintenance

10-1

General Information Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services.

Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer. The maintenance schedule is for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 8‑12 .

. Are driven on reasonable road

surfaces within legal driving limits.

. Use the recommended fuel. See Recommended Fuel on page 8‑49 .

10-2

Service and Maintenance

{ WARNING

Performing maintenance work can be dangerous. Some jobs can cause serious injury. Perform maintenance work only if you have the required know-how and the proper tools and equipment. If in doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 9‑4 .

At your General Motors dealer/ retailer, you can be certain that you will receive the highest level of service available. Your dealer/ retailer has specially trained service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 10‑7 and Maintenance Replacement Parts on page 10‑9 . We recommend the use of genuine parts from your dealer/retailer.

Rotation of New Tires Tire rotation is not recommended if the vehicle has different size tires on the front and rear wheels. If tire rotation is recommended for the vehicle, to maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Rotation on page 9‑73.

Service and Maintenance

10-3

Scheduled Maintenance

When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 9‑10 . An Emission Control Service. When the “Change Engine Oil Soon” message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/ 600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/retailer has trained service technicians who will perform this work and reset the system.

If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 9‑12 . Every Engine Oil Change . Change engine oil and filter.

See Engine Oil on page 9‑10 . An Emission Control Service.

. Engine coolant level check.

See Engine Coolant on page 9‑18 .

. Engine cooling system

inspection. Visual inspection of hoses, pipes, fittings, and clamps and replacement, if needed.

. Windshield washer fluid level check. See Washer Fluid on page 9‑25 .

. Windshield wiper blade

inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Exterior Care on page 9‑110. Worn or damaged wiper blade replacement. See Wiper Blade Replacement on page 9‑33. Tire inflation check. See Tire Pressure on page 9‑66. Tire wear inspection. See Tire Inspection on page 9‑73. If tire rotation is recommended for the vehicle, rotate tires. See Tire Rotation on page 9‑73. Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked. . Engine air cleaner filter

inspection. See Engine Air Cleaner/Filter on page 9‑15.

10-4

Service and Maintenance

Additional Required Services

At Each Fuel Stop . Engine oil level check. See

Engine Oil on page 9‑10.

. Engine coolant level check.

See Engine Coolant on page 9‑18 .

. Windshield washer fluid level check. See Washer Fluid on page 9‑25 .

Once a Month

Tire inflation check. See Tire Pressure on page 9‑66. Tire wear inspection. See Tire Inspection on page 9‑73.

. Brake system inspection

(or every 12 months, whichever occurs first).

. Steering and suspension

inspection. Visual inspection for damaged, loose, or missing parts or signs of wear.

. Body hinges and latches, key

lock cylinders, folding seat hardware, and sunroof (if equipped) lubrication. See Recommended Fluids and Lubricants on page 10‑7 . More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.

. Restraint system component

check. See Safety System Check on page 2‑25.

Once a Year . See Starter Switch Check on

page 9‑31 .

. See Automatic Transmission

Shift Lock Control System Check on page 9‑32.

. See Ignition Transmission Lock

Check on page 9‑32.

. See Park Brake and P (Park)

Mechanism Check on page 9‑32 .

. Exhaust system and nearby heat

shields inspection for loose or damaged components.

. Accelerator pedal check for

damage, high effort, or binding. Replace if needed. If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit. See Tire Sealant and Compressor Kit on page 9‑84.

First Engine Oil Change After Every 40 000 km/25,000 Miles Fuel system inspection for damage or leaks.

. Passenger compartment air filter replacement (or every 12 months, whichever occurs first). More frequent replacement may be required if vehicle is driven regularly under dusty conditions.

. CTS-V only: 6‐speed manual

transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service.

Service and Maintenance

10-5

. CTS-V only: Clutch hydraulic system drain, flush, and refill. . CTS-V only: Brake hydraulic system drain, flush, and refill (severe service only) for vehicles used for high performance operation.

First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter

replacement. See Engine Air Cleaner/Filter on page 9‑15. . Automatic transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 9‑13.

. CTS-V only: 6‐speed manual

transmission fluid change (normal service).

. All-wheel-drive vehicles only:

Transfer case fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

10-6

Service and Maintenance

. CTS-V only: Rear axle fluid

change (severe service only) for vehicles mainly driven in hilly or mountainous terrain, when frequently towing a trailer, used for high speed or competitive driving, or used for taxi, police, or delivery service. See Rear Axle on page 9‑30.

First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid

change (normal service). See Automatic Transmission Fluid on page 9‑13.

. All-wheel-drive vehicles only:

Transfer case fluid change (normal service). During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals.

High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Spark plug replacement.

An Emission Control Service.

. CTS-V only: Supercharger drive

belt inspection for fraying, excessive cracks, or obvious damage and replacement, if needed.

First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain,

flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Cooling System on page 9‑18 . An Emission Control Service.

6.2L supercharged V8 engine only: Intercooler system drain, flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Cooling System on page 9‑18 . An Emission Control Service.

. Engine accessory drive belt

inspection for fraying, excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.

Service and Maintenance

10-7

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Hydraulic Power Steering System

Hydraulic Clutch System

Manual Transmission (CTS)

Fluid/Lubricant

The engine requires a special engine oil meeting GM Standard GM4718M. Oils meeting this standard can be identified with the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. However, not all synthetic API oils with the starburst symbol will meet this GM standard. Look for and use only an oil that meets GM Standard GM4718M. For the proper viscosity, see Engine Oil on page 9‑10. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 9‑18. DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 88862806, in Canada 88862807). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DOT 4 Hydraulic Clutch Fluid (GM Part No. U.S. 88958860, in Canada 88901244). SAE 75W-90 GL5 Gear Oil (GM Part No. U.S. 88862475, in Canada 88862476).

10-8

Service and Maintenance

Usage

Fluid/Lubricant

Manual Transmission (CTS-V)

Automatic Transmission

Rear Drive Module and Transfer Case

(All-Wheel Drive)

Chassis Lubrication

Key Lock Cylinders

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and

Release Pawl

Hood, Door, and Folding Seat Hinges

Power Liftgate Actuator Ball Joint

Weatherstrip Conditioning

Manual Transmission Fluid (GM Part No. U.S. 88861800, in Canada 88861801). DEXRON®-VI Automatic Transmission Fluid.

Transfer Case Fluid (GM Part No. U.S. 88861950, in Canada 88861951).

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Multi-Purpose Lubricant (GM Part No. U.S. 89021668, in Canada 89021674). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your retailer.

Part

GM Part Number

ACDelco Part Number

Service and Maintenance

10-9

Engine Air Cleaner/Filter

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Engine Oil Filter

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Passenger Compartment Air Filter Element Spark Plugs

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

15875795
15875795
25898499

25177917
25177917
89017524
19130403

12622561
12597464
12571165

A3096C A3096C A3105C

PF2129
PF2129

PF48
CF133

41–109
41-990
41-104

10-10

Service and Maintenance

Part

GM Part Number

ACDelco Part Number

Wiper Blades — Except CTS-V Driver Side – 56.5 cm (22 in) Passenger Side – 53.3 cm (21 in)

Wiper Blades — CTS-V

Driver Side – 56.5 cm (22 in) Passenger Side – 53.3 cm (21 in)

15890062
15890064

20791461
20791462

—

—

—

—

Service and Maintenance

10-11

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Maintenance Record

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

10-12

Service and Maintenance

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Maintenance Record (cont'd)

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Maintenance Record (cont'd)

Service and Maintenance

10-13

10-14

Service and Maintenance

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Maintenance Record (cont'd)

Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 11-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 11-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 11-2
Engine Drive Belt Routing . . . . 11-4

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

11-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 11‑2 for the vehicle's engine code.

Service Parts Identification Label This label, on the spare tire cover, has the following information: . Vehicle Identification

Number (VIN)

. Model designation . Paint information . Production options and special

equipment

Do not remove this label from the vehicle.

11-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 10‑7 for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System — Engine

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Cooling System — Intercooler, 6.2L V8 Engine Engine Oil with Filter

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more

information.

10.3 L 10.3 L 11.8 L 2.3 L

5.7 L 5.7 L 5.7 L

10.9 qt 10.9 qt 12.5 qt 2.4 qt

6.0 qt 6.0 qt 6.0 qt

Application

Fuel Tank Transfer Case — AWD Transmission Fluid (Pan Removal and Filter Replacement)

3.0L V6 Engine, 6-Speed Automatic 3.6L V6 Engine, 6-Speed Automatic 6.2L V8 Engine, 6-Speed Automatic 3.0L, 3.6L V6 Engines, 6-Speed Manual 6.2L V8 Engine, 6-Speed Manual

Metric 68.1 L 1.0 L

6.3 L 6.3 L 6.3 L 1.8 L 3.8 L

Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

Technical Data

11-3

Capacities

English 18.0 gal 1.1 qt

6.7 qt 6.7 qt 6.7 qt 1.9 qt 4.0 qt 140 lb ft

11-4

Technical Data

Engine

VIN Code

Transmission

Spark Plug Gap

Engine Specifications

3.0L V6 Engine

3.6L V6 Engine

6.2L V8 Engine

Automatic

Manual

Automatic

Manual

Automatic

Manual

1.1 mm (0.043 in)

1.1 mm (0.043 in)

1.0 mm (0.040 in)

Engine Drive Belt Routing

CTS 3.0L V6 Engine

CTS 3.6L V6 Engine

CTS-V 6.2L V8 Engine

Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . 12-1

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . 12-3

Customer Assistance for Text

Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Service . . . . . . . . . . . . 12-6
Scheduling Service

Appointments . . . . . . . . . . . . . . 12-8

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 12-8
Collision Damage Repair . . . 12-10
Service Publications

Ordering Information . . . . . . 12-12

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 12-13

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 12-14

Reporting Safety Defects to

General Motors . . . . . . . . . . . 12-14

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 12-15
Event Data Recorders . . . . . . 12-15
OnStar® . . . . . . . . . . . . . . . . . . . . 12-16
Navigation System . . . . . . . . . 12-16
Radio Frequency

Identification (RFID) . . . . . . . 12-16

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 12-16

Customer Information

12-1

Customer Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

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Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the United States, call the Cadillac Customer Assistance Center, 24 hours a day, at 1-800-458-8006. In Canada, call the Canadian Cadillac Customer Communication Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: . Vehicle Identification Number

(VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE (U.S. Owners): Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the

decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

STEP THREE (Canadian Owners): General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after the following the procedure outlined in Steps One and Two. General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe

our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to the Mediation/Arbitration Program at the following address: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1–163–005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Information

12-3

Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States — Customer Assistance Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112

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Customer Information

From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994
Canada — Customer Assistance General Motors of Canada Limited Canadian Cadillac Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by

dialing: 1-800-833-CMCC (2622). (TTY users in Canada can dial 1-800-263-3830.)

Online Owner Center

Online Owner Center (U.S.) — www.gmownercenter.com/ cadillac Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty

information, and more

. Online service and maintenance

records Find Cadillac dealers for service nationwide

. Exclusive privileges and offers . Recall notices for your specific

vehicle

. OnStar® and GM Cardmember Services Earnings summaries

Other Helpful Links: Cadillac — www.cadillac.com Cadillac Merchandise — www.cadillaccollection.com Help Center — www.cadillac.com/ helpcenter

FAQ

. Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.

Here are a few of the valuable tools and services you will have access to: . My Showroom: Find and save

information on vehicles and current offers in your area. . My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers.

. My Driveway: Access quick links

to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools and forms with greater ease.

To sign up, visit the My GM Canada section within www.gm.ca.

Customer Information

12-5

GM Mobility Reimbursement Program

This program, available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift for the vehicle. For more information on the limited offer visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

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Customer Information

Roadside Service In the United States or Canada, call 1-800-882-1112. Text Telephone (TTY), U.S. only, call 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number Telephone number of your location Location of the vehicle

. Model, year, color, and license

plate number of the vehicle . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle . Description of the problem

Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Cadillac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.

Cadillac Owner Privileges™ . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow From a Public

Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with spare tire. The spare tire, if equipped, must be in good condition and properly inflated.

It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service is

provided to jump start a dead battery. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 year/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car.

Cadillac Technician Roadside Service (U.S. only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service. A dealer technician will travel to your location within a 30 mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.

Customer Information

12-7

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting or

changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian Purchased Vehicles

Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Limit of six requests per year.

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Customer Information

Trip Interruption Benefits and Assistance: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. . Alternative Service: If

assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/ retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.

Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the New Vehicle Limited Warranty (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid specific warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:

Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer's area.

Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

Customer Information

12-9

Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.

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Customer Information

Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle's resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty.

Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle's originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions.

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12-11

Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.

Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.

If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Service on page 12‑6. Gather the following information: . Driver's name, address, phone

number

. Driver's license number . Owner's name, address, phone

number

. Vehicle license plate . Vehicle make, model and

model year

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Customer Information

. Vehicle Identification

Number (VIN) Insurance company and policy