2003 Toyota Sienna Owners Manual

z Be sure the engine and all accesso- ries are off before performing main- tenance.

z When checking the battery, remove the ground cable from the negative terminal (“−” mark) first and rein- stall it last.

z Be careful not to cause a short cir-

cuit with tools.

z Take care no solution gets into the

battery when washing it.

03 SIENNA_U (L/O 0207)

—Checking battery condition

Type A

Green

Dark

Clear or light yellow

Type B

Blue

White

Red

CHECKING BY INDICATOR Check the battery condition by the indi- cator color.

Indicator color

Type A

Type B

Green

Blue

Dark

White

Condition

Good

Charging necessary. Have battery checked by your Toyota dealer.

Battery recharging precautions During recharging, the battery is pro- ducing hydrogen gas. Therefore, before recharging: 1. If recharging with the battery installed on the vehicle, be sure to disconnect the ground cable.

2. Be sure the power switch on the re- charger the charger cables to the battery and when disconnecting them.

is off when connecting

CAUTION

D Always charge the battery in an un- confined area. Do not charge the battery in a garage or closed room where there is not sufficient ventila- tion.

D Only do a slow charge (5 A or less). Charging at a quicker rate is dangerous. The battery may ex- plode, causing personal injuries.

NOTICE

Clear or

light yellow

Red

Have battery checked by your Toyota dealer.

Never recharge the battery while the engine is running. Also, be sure all accessories are turned off.

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Checking and replacing fuses

Type A

Type B

Type C

Good

Blown

Good

Blown

Good

Blown

If the headlights or other electrical components do not work, check the fuses. If any of the fuses are blown, they must be replaced. See “Fuse locations” in Section 7−1 for locations of the fuses. Turn the ignition switch and inoperative component off. Pull a suspected fuse straight out and check it. Determine which fuse may be causing the problem. The lid of the fuse box shows the name of the circuit for each fuse. See Section 8 of this manual for the functions controlled by each circuit.

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Type A fuses can be pulled out by the pull−out tool. The location of the pull−out tool is shown in the illustration. If you are not sure whether the fuse has blown, try replacing the suspected fuse with one that you know is good. If the fuse has blown, push a new fuse into the clip. Only install a fuse with the amperage rat- ing designated on the fuse box lid. If you do not have a spare fuse, in an emergency you can pull out the “A/C”, “RADIO or “RADIO NO.1” fuse, which may be dispensable for normal driving, and use it if its amperage rating is the same. If you cannot use one of the same amper- age, use one that is lower, but as close as possible to, the rating. If the amperage is fuse might blow out again but this does not indicate anything wrong. Be sure to get the correct fuse as soon as possible and return the substitute to its original clip. It is a good idea to purchase a set of spare fuses and keep them in your ve- hicle for emergencies.

“PWR−OUTLET”

that specified,

NO.2”,

lower

than

the

03 SIENNA_U (L/O 0207)

the new

If fuse immediately blows out, there is a problem with the electrical sys- tem. Have your Toyota dealer correct it as soon as possible.

CAUTION

Never use a fuse with a higher am- perage rating, or any other object, in place of a fuse. This may cause ex- tensive damage and possibly a fire.

Adding washer fluid If any washer does not work or low windshield washer fluid level warning light comes on, the washer tank may be empty. Add washer fluid. You may use plain water as washer fluid. in cold areas where tempera- However, tures freezing point, use fluid containing antifreeze. This washer product is available at your Toyota dealer and most auto parts stores. Follow the manufacturer’s directions for how much to mix with water.

range below

NOTICE

Do not use engine antifreeze or any other substitute because it may dam- age your vehicle’s paint.

following

illustrations show how

Replacing light bulbs— The to gain access to the bulbs. When replacing a bulb, make sure the ignition switch and light switch are off. Use bulbs with the wattage ratings given in the table.

CAUTION

D To prevent yourself from burning, do not replace the light bulbs while they are hot.

D Halogen bulbs have pressurized gas inside and require special handling. They can burst or shatter if scratched or dropped. Hold a bulb only by its plastic or metal case. Do not touch the glass part of a bulb with bare hands.

NOTICE

Only use a bulb of the listed type.

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the

The inside of the lens of exterior lights such as headlights may temporarily fog up when the lens becomes wet in the rain or in a car wash. This is not a problem because the is caused by fogging temperature difference between the outside and the windshield fogged up in the rain. However, if there is a large drop of water on the inside of the lens, or if there is water pooled light, contact your Toyota dealer.

inside of

inside

lens,

just

like

the

the

03 SIENNA_U (L/O 0207)

Light bulbs

Bulb No.

Type

Headlights Front fog lights Front turn signal and parking/side marker lights Rear turn signal lights Stop/tail lights Back−up lights License plate lights High mounted stoplight Front personal lights Front interior light Center personal lights Rear interior light Vanity mirror lights Door courtesy lights Luggage compartment light

— —

3157A

— 7743
921
168
921
— — — — — 194
—

60/55

51
27/8
21
21/5
18
18
3.8

A: HB2 halogen bulbs B: HB3 halogen bulbs C: Single end bulbs D: Wedge base bulbs E: Double end bulbs

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03 SIENNA_U (L/O 0207)

—Headlights

“TOP PULL” mark

1. Open the hood. Unplug the connec-

tor. Remove the rubber cover. If the connector is tight, wiggle it.

2. Release

the bulb retaining spring and remove the bulb. Install a new bulb and the bulb retaining spring.

To install a bulb, align the tabs of the bulb with the mounting hole.

the cutouts of

3. Install

the rubber cover with

the “TOP PULL” mark upward, and fit it securely on the boss. Then plug in the connector.

Make sure the rubber cover fits securely on the bulb base and the mounting body. Aiming is not necessary after replacing the bulb. When aiming adjustment is nec- essary, contact your Toyota dealer.

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—Front turn signal and parking/side marker lights

—Front fog lights If either the left or right front fog light bulbs burns out, contact your Toyota dealer.

NOTICE

Do not try to replace the front fog light bulbs by yourself. You may dam- age the vehicle.

Use a Phillips−head screwdriver.

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—Rear turn signal and stop/tail lights

—Stop/tail and back−up lights

Left side of the vehicle

Remove the bolts.

a: Stop/tail light b: Rear turn signal light

Right side of the vehicle

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Remove the strap and handle.

03 SIENNA_U (L/O 0207)

—License plate lights

a: Back−up light b: Stop/tail light

Use a Phillips−head screwdriver.

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—High mounted stoplight

Use a Phillips−head screwdriver.

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SECTION 8

SPECIFICATIONS Dimensions and weight Engine Fuel Service specifications Tires Fuses

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

322
322
323
323
325
326

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Dimensions and weight

Overall length

Overall width

Overall height

Wheelbase

Front tread

Rear tread

Vehicle capacity weight (occupants + luggage)

∗: Unladen vehicle

mm (in.)

mm (in.)

mm (in.)

mm (in.)

mm (in.)

mm (in.)

kg (lb.)

4930 (194.1)

1865

1710

(73.4) (67.3)∗

2900 (114.2)

1565

(61.6)

1610

(63.4)

511 (1127)

Engine Model:

1MZ−FE

Type:

6 cylinder V type 4 cycle, gasoline

Bore and stroke, mm (in.):

87.5 83.0 (3.44 3.27)

Displacement, cm3 (cu. in.):

2995 (182.8)

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Fuel Fuel type:

Unleaded gasoline, Octane Rating 87
(Research Octane Number 91) or higher. For improved vehicle performance, the use of premium unleaded gasoline with an Octane Rating of 91 (Research Oc- tane Number 96) or higher is recom- mended.

Fuel tank capacity, L (gal., Imp. gal.):

79 (21, 17.5)

Service specifications ENGINE Valve clearance (engine cold), mm (in.):

Intake Exhaust

0.15—0.25 (0.006—0.010) 0.25—0.35 (0.010—0.014)

Spark plug type:

DENSO NGK

SK20R11
IFR6A11

Spark plug gap, mm (in.):

1.1 (0.043)

Recommended oil viscosity:

SAE 5W−30

Drive belt roughs No.BT−33−73F (used belt), Ibf:

tension measured with Bor- gauge

tension

drive

belt

Generator belt Power steering pump belt

125"10
115"20

ENGINE LUBRICATION Oil capacity (drain and refill), L (qt., Imp. qt.):

With filter Without filter

4.7 (5.0, 4.1) 4.5 (4.8, 4.0) “Toyota Genuine Motor Oil” in your Toyota vehicle. Use Toyota approved “Toyota Genuine Motor Oil” or equivalent to grade and viscosity. Oil grade:

following

satisfy

filled

the

is

API grade SL “Energy−Conserving” or ILSAC multigrade engine oil

Outside temperature

Please contact your Toyota dealer for fur- ther details. COOLING SYSTEM Total capacity, L (qt., Imp. qt.):

10.4 (11.0, 9.2)

Coolant type:

“Toyota Genuine Long Life Coolant” is filled in your Toyota vehicle. In order to avoid technical problems, we strongly recommend using “Toyota Genuine Long Life Coolant” or equivalent.

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BRAKES Minimum pedal clearance when depressed with the force of 490 N (50 kgf, 110 lbf) with the engine running, mm (in.):

96 (3.8)

Pedal free play, mm (in.):

1—6 (0.04—0.24)

Pad wear limit, mm (in.):

1.0 (0.04)

Lining wear limit, mm (in.):

1.0 (0.04)

Parking brake adjustment when depressed with the force of 294 N (30 kgf, 66 lbf):

3—5 clicks

Fluid type:

SAE J1703 or FMVSS No.116 DOT 3

STEERING Wheel free play:

Less than 30 mm (1.2 in.)

Power steering fluid type:

Automatic transmission fluid DEXRONrII or III

With ethylene−glycol type coolant for a proper corrosion protection of aluminum components Do not use alcohol type antifreeze or plain water alone. Please contact your Toyota dealer for further details.

BATTERY Open voltage∗ at 20_C (68_F):

12.6—12.8 V 12.2—12.4 V 11.8—12.0 V

Fully charged Half charged Discharged

∗: Voltage that is checked 20 minutes af- the

is removed with all

the key

ter lights turned off

Charging rates:

5 A max.

AUTOMATIC TRANSAXLE Fluid capacity (drain and refill), L (qt., Imp. qt.):

Up to 4.75 (5.0, 4.2)

Fluid type:

Toyota ATF DEXRONrIII (DEXRONrII)

Genuine

D−II

or

Please contact your Toyota dealer for fur- ther details.

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Wheel nut torque, N·m (kgf·m, ft·lbf):

104 (10.5, 77)

NOTE: For a complete

information on tires (e.g. replacing tires or re- placing wheels), see “Checking tire pressure” through “Aluminum wheel precautions” in Section 7−2.

Tires Tire size and pressure: Normal driving

Tire size

P205/70R15 95S

P215/65R15 95S

T145/80D16

Tire pressure,

kPa (kgf/cm2 or bar, psi)

240 (2.4, 35) 220 (2.2, 32)∗1
240 (2.4, 35)∗2
420 (4.2, 60)

∗1: Vehicle load up to 6 passengers ∗2: Up to vehicle capacity weight Trailer towing

Wheel size

15 6 1/2JJ

15 6 1/2JJ

16 4T

Tire size

P205/70R15 95S

P215/65R15 95S

Tire pressure,

kPa (kgf/cm2 or bar, psi)

240 (2.4, 35)

240 (2.4, 35)

Wheel size

15 6 1/2JJ

15 6 1/2JJ

When driving under the above vehicle load conditions at sustained high speeds above 160 km/h (100 mph), in countries where such speeds are permitted by−law, inflate the front and rear tires to 240 kPa (2.4 kgf/cm2 or bar, 35 psi) provided that it does not exceed the maximum cold tire pressure molded on the tire sidewall.

2003 MY SIENNA (OM45410U)

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Fuses

Engine compartment

Fuses (type A) 1. SEAT HTR 20 A: Seat heaters 2. A/F HTR 25 A: Air fuel ratio sensor 3. SPARE 10 A: Spare fuse 4. SPARE 15 A: Spare fuse 5. SPARE 30 A: Spare fuse 6. ALT−S 5 A: Charging system 7. HEAD (RH) 15 A: Right−hand headlight

(high beam)

Engine compartment (with towing package)

326

Engine compartment (without towing package)

2003 MY SIENNA (OM45410U)

8. EFI 15 A: Multiport fuel injection sys- injection

tem/sequential multiport system

fuel

03 SIENNA_U (L/O 0207)

18. ABS NO.2 25 A: Vehicle skid control

system

19. H−LP LH (LO) 10 A: Left−hand head-

light (low beam)

20. H−LP RH (LO) 10 A: Right−hand head-

light (low beam)

21. ABS NO.4 5 A: Vehicle skid control

system

22. HEATER 10 A: Air conditioning system,

rear window defogger

23. GAUGE 10 A: Gauges and meters, service reminder indicators and warning buzzers (except discharge and open door warning light), power windows, daytime running light system, back−up lights, power sliding door, auto anti− glare inside rear view mirror, compass 24. WIPER 25 A: Windshield wipers and washer, rear window wiper and washer 25. MIRROR−HEATER 10 A: Multiport fuel system/sequential multiport injection fuel injection system, outside rear view mirror defogger

26. ECU−IG 15 A: Cruise control system, anti−lock brake system, vehicle skid control system, locking with wireless remote control system, theft deterrent system

Instrument panel

Instrument panel

9. HORN 10 A: Horn, theft deterrent sys-

tem

10. HAZARD 10 A: Emergency flashers 11. AM2 30 A:

“IGN” and

“STARTER”

fuses

12. HEAD (LH) 15 A: Left−hand headlight

(high beam)

13. RADIO NO.1 20 A: Car audio system

14. DOME 10 A: Clock, personal

lights, vanity mirror lights, door courtesy lights, luggage compartment light, open door warning light, ignition switch light, theft deterrent system, daytime running light system, interior lights, air condi- tioning system, wireless remote control, garage door opener

15. ECU−B 10 A: Cruise control system, SRS warning light, power sliding door

16. FOG 20 A: Front fog lights 17. ABS NO.3 25 A: Vehicle skid control

system

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50. PWR 30 A: Power windows, electric moon roof, power seat, power sliding door (right side), “PWR−VENT” fuse

51. AM1 40 A:

“ECU−IG”, “GAUGE” and “TURN” fuses

“CIG”, “WIPER”,

“RADIO NO.2”, “HEATER”,

Fuses (type C) 52. ALT 140 A: Charging system,

ABS”, fuses

“INP”,

“HTR” and

“FL “R/R A/C”

53. INP 100 A: “AM1” and “DEF” fuses 54. FL ABS 60 A: Anti−lock brake system

27. IGN 5 A: Gauges and meters, charging system, SRS airbag system, seat belt injection pretensioners, multiport system/sequential multiport injec- tion system

fuel

fuel

28. STOP 15 A: Stop lights, cruise control tail

system, high−mounted stoplight, lights

29. TAIL 10 A: Parking lights, front side marker lights, license plate lights, tail lights, power sliding door

30. PWR−VENT 15 A: Power rear quarter

windows

31. OBD 7.5 A: On−board diagnosis sys-

tem

32. PWR−OUTLET 15 A: Power outlets 33. STARTER 5 A: Multiport fuel injection injec-

system/sequential multiport tion system

fuel

34. DOOR 25 A: Power door lock system,

theft deterrent system

35. PANEL 7.5 A: Gauge and meter, car audio system, clock, air conditioning system, instrument panel light control, rear window defogger, electronically controlled automatic transmission sys- tem, parking lights, seat heaters, power rear quarter windows, power sliding door

emergency

flashers,

328

36. TURN 7.5 A: Turn signal lights, emer-

gency flashers

37. RADIO NO.2 7.5 A: Car audio system 38. CIG 15 A: Cigarette lighter, clock, pow- er rear view mirror controls, SRS air- bag system, seat belt pretensioners, back−up lights, theft deterrent system, air conditioning system

39. A/C 5 A: Front air conditioning system Fuses (type B) 40. CDS 40 A: Electric cooling fans 41. RDI 40 A: Electric cooling fans 42. CDS 30 A: Electric cooling fans 43. RDI 30 A: Electric cooling fans 44. MAIN 40 A: Daytime running light sys- tem, “H−LP RH (LO)” and “H−LP LH (LO)” fuses

45. R/R A/C 40 A: Rear air conditioning

system

46. HTR 50 A: Front air conditioning sys-

tem

47. PWR SLD 30 A: Power sliding door

(left side)

48. Rr CLR 40 A: Rear air conditioning

system

49. DEF 30 A: Rear window defogger,

“MIRROR−HEATER” fuse

2003 MY SIENNA (OM45410U)

03 SIENNA_U (L/O 0207)

SECTION 9

REPORTING SAFETY DEFECTS FOR U.S. OWNERS AND UNIFORM TIRE QUALITY GRADING Reporting safety defects for U.S. owners Uniform tire quality grading

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

330
330

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To contact NHTSA, you may ei- ther call the Auto Safety Hotline toll−free at 1−800−424−9393 (or 366−0123 in Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor vehicle safety from the Hot- line.

Reporting safety defects for U.S. owners If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately in- form the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Toyota Motor Sales, U.S.A., Inc. (Toll−free: 1−800−331−4331). If NHTSA receives similar com- plaints, it may open an investiga- tion, and if it finds that a safety defect exists in a group of ve- hicles, it may order a recall and remedy However, NHTSA cannot become involved in individual problems between you, your dealer, or Toyota Motor Sales, U.S.A., Inc.

campaign.

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2003 MY SIENNA (OM45410U)

Uniform tire quality grading This information has been prepared in ac- cordance with regulations issued by the National Highway Traffic Safety Adminis- tration of the U.S. Department of Trans- portation. It provides the purchasers and/ or prospective purchasers of Toyota vehicles with information on uniform tire quality grading. Your Toyota dealer will help answer any questions you may have as you read this information. DOT quality grades—All passenger car tires must conform to Federal Safety Requirements these grades. Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width. For example: Treadwear 200 Traction AA Temperature A

in addition

to

from

treadwear grade

Treadwear—The is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150
would wear one and a half (1−1/2) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual condi- tions of their use, however, and may de- part significantly the norm due to variations in driving habits, service prac- tices and differences in road characteris- tics and climate. Traction AA, A, B, C—The traction grades, from highest to lowest, are AA, A, B, and C, and they represent the tire’s ability to stop on wet pavement as mea- sured under controlled conditions on spe- cified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Warning: The traction grade assigned to this is based on braking (straight ahead) traction tests and does not include cornering (turning) traction.

tire

03 SIENNA_U (L/O 0207)

Temperature A, B, C—The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissi- pate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to de- generate and reduce tire life, and exces- sive temperature can lead to sudden tire failure. The grade C corresponds to a lev- el of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No.109. Grades B and A represent higher levels of perfor- mance on the laboratory test wheel than the minimum required by law. Warning: The temperature grades for this tire are established for a tire that is prop- erly inflated and not overloaded. Exces- sive speed, underinflation, or excessive loading, either separately or in combina- tion, can cause heat buildup and possible tire failure.

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Owner Information Change Form

Check one:

Same owner, name and/or address has changed

New owner, purchased vehicle used

E V V

Same owner, additional driver who should receive product/safety updates

Vehicle Identification Number (required to process change)

Mr.

Mrs.

Ms.

Miss

Dr.

Effective date of this information

Mo.

Day

Year

First name

M.I.

Last name

Check here if address below is for company

Company name

Street address or P.O. Box

Apt. or suite number

City

– Home phone number

–

–

–

State

– Work phone number

–

Social Security Number (optional; for Toyota customer reference only)

– Zip code

Extension

This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ■

If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact you with important product or safety updates concern- ing your vehicle. If the card is no longer attached, please call the Toyota Customer Assistance Center at (800) 331-4331.

Owner’s Warranty Information

00452-02003-REV1

Printed in U.S.A. 11/02

■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Introduction

Satisfaction Down the Road

Transportation Assistance

If You Need Assistance

Warranty Coverages at a Glance

Your Warranties in Detail

General Warranty Provisions

New Vehicle Limited Warranty

Federal Emission Control Warranty

California Emission Control Warranty

Tire Limited Warranty

Your Responsibilities

Operation and Maintenance

Obtaining Warranty Service

Table of Contents

14
20
26

27
29

Satisfaction Down the Road

t Toyota, our top priority is always our customers. We know your Toyota is an important part of your life and something you depend on every day. That’s why we’re dedicated to building

products of the highest quality and reliability.

Our excellent warranty coverage is evidence that we stand behind the quality of our vehicles. We’re confident — as you should be — that your Toyota will provide you with many years of enjoyable driving.

To further demonstrate our commitment to our customers’ satisfaction, occasionally we may establish a special policy adjustment to pay for spe- cific repairs that are no longer covered by warranty. When we establish such a policy adjustment, we mail details to all applicable owners we have on record. That’s why it’s important to send in the card at the back of this booklet if you change your address or if you’ve purchased this vehicle from a previous owner.

To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both offer plans to meet a wide

Introduction

variety of needs. Your dealership can help you select the plan that’s best for you.

Our goal is for every Toyota customer to enjoy outstanding quality, dependability and peace of mind throughout their ownership experi- ence. We want you to be a satisfied member of the Toyota family for many miles to come.

This booklet describes the terms of Toyota warranty coverage as well as general owner responsibilities. A separate publication found in your glove box, the Scheduled Maintenance Guide, describes your vehicle’s maintenance requirements. Be sure to review this publication carefully, since proper maintenance is required to ensure that warranty coverage remains intact.

All information in this booklet is the latest available at the time of pub- lication and, with the exception of the emission control warranties, is subject to change without notice.

W

e realize that your confidence in the quality and reliability of our products was a key factor in your decision to buy a Toyota. We also know how disruptive the loss of transportation can be to your daily routine. That’s why we’re pleased to offer you the benefits of our Transportation Assistance Policy.

Under this policy, you are eligible for transportation assistance if your Toyota must be kept overnight for warranty-covered repairs. The policy applies when your vehicle must be kept overnight for any of the follow- ing reasons: • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available

and your vehicle is inoperative or unsafe to drive.

The policy does not apply when warranty repairs can be completed in one day but the vehicle must be kept overnight due to dealer or owner scheduling conflicts.

Transportation Assistance

The Transportation Assistance Policy applies for the duration of the New Vehicle Limited Warranty. The policy applies to all 2003 model-year Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska.

For further details, please consult your Toyota dealer.

Introduction

If You Need Assistance

Both Toyota and your Toyota dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern — either during or after the warranty period — please take the following steps to ensure the quickest possible response:

Step 1
Discuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step.

Step 2
If the dealership does not address your concern to your satisfaction, call the Toyota Customer Assistance Center at (800)331–4331. If you are hearing- or speech-impaired, call (800)443-4999 (TDD).

Please have the following information ready when you call: • Your Toyota’s vehicle identification number (located on the driver’s side corner of the dashboard, under the window)

• Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working with the dealership to find a satisfactory solution.

Step 3
If your concern has still not been resolved to your satisfaction, Toyota offers additional assistance through the Dispute Settlement Program, a dispute resolution program administered by the National Center for Dispute Settlement. The purpose of the Dispute Settlement Program is to resolve disputes through arbitration — a process by which two parties authorize an independent third party to hear and resolve a dis- pute. The program is informal and free of charge. To request that your

Introduction

case be reviewed through the program, complete the customer claim form in the Owner's Warranty Rights Notification booklet (found in your glove box) and mail it to:

National Center for Dispute Settlement P.O. Box 561109
Dallas, TX 75356-1109

If you would like to request a customer claim form, call the Toyota Customer Assistance Center at (800)331-4331. When you call, please have your vehicle identification number, the current mileage on your Toyota and the names of your selling and servicing dealerships.

Important: You must use the Dispute Settlement Program before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet for the requirements applicable to your state.

If You Need Assistance

This information about the Dispute Settlement Program is correct as of the date of printing. However, the program may be changed without notice. For the most current information about the Dispute Settlement Program, call the Toyota Customer Assistance Center at (800)331-4331.

Introduction

Warranty Coverages at a Glance

New Vehicle Limited Warranty

Basic

36 months / 36,000 miles

Powertrain

60 months / 60,000 miles

Restraint Systems

60 months / 60,000 miles

Corrosion Perforation

60 months / Unlimited miles

10

20

30

40

50

60

70

80

months

Emission Control Warranty

Performance Specific Components

Defect Specific Components

24 months / 24,000 miles 96 months / 80,000 miles 36 months / 36,000 miles1
96 months / 80,000 miles

Performance

36 months / 50,000 miles

Short-Term Defect

36 months / 50,000 miles1

Long-Term Defect

84 months / 70,000 miles

1 Specific components may have longer coverage under terms of the Powertrain Warranty. 2 Also applies to Massachusetts and Vermont vehicles equipped with a California Certified Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.

3 For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV), if any, coverage is 15 years or 150,000 miles, whichever occurs first.

10

20

30

40

50

60

70

80

months

Introduction

General Warranty Provisions

Who Is the Warrantor The warrantor for these limited warranties is Toyota Motor Sales, U.S.A., Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California 90509-2991, a California corporation.

When Warranty Begins The warranty period begins on the vehicle’s in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator.

Which Vehicles Are Covered These warranties apply to all 2003 model-year vehicles registered and normally operated in the United States, U.S. territories and Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners.

Multiple Warranty Conditions This booklet contains warranty terms and conditions that may vary depending on the part covered. A warranty for specific parts or systems, such as the Powertrain Warranty or Emission Performance Warranty, is governed by the coverage set forth in that warranty as well as the General Warranty Provisions.

Repairs Made at No Charge Repairs and adjustments covered by these warranties are made at no charge for parts and labor.

Parts Replacement Any needed parts replacement will be made using new or remanufac- tured parts. The decision whether a part should be repaired or replaced will be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only.

Your Warranties in Detail

General Warranty Provisions

Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle.

Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you.

Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state.

Your Warranties in Detail

WHAT IS COVERED AND HOW LONG

Basic Warranty This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 11–12.

Coverage is for 36 months or 36,000 miles, whichever occurs first, with the exception of wheel alignment and wheel balancing, which are cov- ered for 12 months or 20,000 miles, whichever occurs first.

Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any component listed in the next column and supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 11–12.

Coverage is for 60 months or 60,000 miles, whichever occurs first.

New Vehicle Limited Warranty

Engine Cylinder block and head and all internal parts, intake manifold, timing gears and gaskets, timing chain/belt and cover, flywheel, valve covers, oil pan, oil pump, engine mounts, turbocharger housing and all internal parts, supercharger housing and all internal parts, engine control com- puter, water pump, fuel pump, seals and gaskets.

Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets.

Front-Wheel-Drive System Final drive housing and all internal parts, axle shafts, drive shafts, constant velocity joints, front hub and bearings, seals and gaskets.

Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets.

Your Warranties in Detail

New Vehicle Limited Warranty

Corrosion Perforation Warranty This warranty covers repair or replacement of any original body panel that develops perforation from corrosion (rust-through), subject to the exceptions indicated under “What Is Not Covered” on pages 11–12.

Coverage is for 60 months, regardless of mileage.

For information on how to protect your vehicle from corrosion, see the section entitled “Corrosion Prevention and Appearance Care” in the Owner’s Manual.

Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 11–12.

Coverage is for 60 months or 60,000 miles, whichever occurs first.

For vehicles sold and registered in the state of Kansas, the warranty for seatbelts and related components is 10 years, regardless of mileage.

Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered.

10

Your Warranties in Detail

WHAT IS NOT COVERED

This warranty does not cover damage or failures resulting directly or indirectly from any of the following: • Fire, accidents or theft • Abuse or negligence • Misuse — for example, racing or overloading • Improper repairs • Alteration or tampering, including installation of non-Genuine

Toyota Accessories

• Lack of or improper maintenance, including use of fluids other

than those specified in the Owner’s Manual

• Installation of non-Genuine Toyota Parts • Airborne chemicals, tree sap, road debris (including stone chips),

rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions

• Water contamination

New Vehicle Limited Warranty

This warranty also does not cover the following:

Tires Tires are covered by a separate warranty provided by the tire manufac- Tires are covered by a separate warranty provided by the tire manufac- turer. See page 26. turer. See page 26.

Normal Wear and Tear Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear. normal wear and tear.

Maintenance Expense Maintenance Expense Normal maintenance services such as: Normal maintenance services such as: • Engine tune-ups • Engine tune-ups • Replacement of fluids and filters • Replacement of fluids and filters • Lubrication • Lubrication • Cleaning and polishing • Cleaning and polishing • Replacement of spark plugs and fuses • Replacement of spark plugs and fuses • Replacement of worn wiper blades, brake pads/linings and clutch linings • Replacement of worn wiper blades, brake pads/linings and clutch linings

Your Warranties in Detail

11

New Vehicle Limited Warranty

Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined.

Salvage or Total-Loss Vehicles Any vehicle that has ever been issued a “salvage” title or similar title under any state’s law; or has ever been declared a “total loss” or equiva- lent by a financial institution or insurer, such as by payment for a claim in lieu of repairs because the cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control warranties.

Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or com- mercial property; and the loss of pay or revenue.

12

Your Warranties in Detail

Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclu- sive remedy under this warranty or any implied warranty. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Toyota shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty. Any implied war- ranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty, except in states where this limitation is not allowed.

New Vehicle Limited Warranty

DISPUTE RESOLUTION

If a dispute arises regarding your warranty coverage, please follow the steps described under “If You Need Assistance” on pages 4–5. Please note that you must use the Dispute Settlement Program before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program before seeking remedies under the “Lemon Laws” of your state. Please check the appropriate page of the Owner’s Warranty Rights Notification booklet (located in your glove box) for the requirements applicable to your state.

Your Warranties in Detail

13

Federal Emission Control Warranty

WHAT IS COVERED AND HOW LONG

Emission Defect Warranty Toyota warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with

applicable federal emissions standards.

• Is free from defects in materials and workmanship that may cause the

vehicle to fail to meet these standards.

Federal regulations require that this warranty be in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota provides coverage of three years or 36,000 miles, whichever occurs first. Speci- fic components may have longer coverage under the terms of the Powertrain Warranty. Additionally, components marked “8/80” in the parts list on pages 15–16 have coverage of eight years or 80,000 miles, whichever occurs first.

14

Your Warranties in Detail

Emission Performance Warranty Some states and localities have established vehicle inspection and main- tenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage.

Under the terms of the Emission Performance Warranty and federal regulations, Toyota will make all necessary repairs if both of the following occur: • Your vehicle fails to meet applicable emissions standards as

determined by an EPA-approved emissions test.

• This failure results or will result in some penalty to you — such as a fine or denial of the right to use your vehicle — under local, state or federal law.

This warranty is in effect for two years or 24,000 miles from the vehicle’s in-service date, whichever occurs first. Additionally, components marked “8/80” in the parts list on pages 15–16 have coverage of eight years or 80,000 miles, whichever occurs first.

Federal Emission Control Warranty

WHAT IS NOT COVERED

WARRANTY PARTS LIST

These warranty obligations do not apply to failures or non-compliance caused by: • The use of replacement parts not certified in accordance with

aftermarket parts certification regulations.

• The use of replacement parts not equivalent in quality or design

to original equipment parts.

Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty.

Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components

— Airflow sensor — Engine control module (8/80) — Throttle body — Other components

Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst)

8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

Your Warranties in Detail

15

Federal Emission Control Warranty

Evaporative Control System • Charcoal canister • Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator

Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • EGR valve • Associated parts

Ignition System • Distributor and internal parts • Ignition coil and ignitor • Ignition wires • Spark plugs*

16

Your Warranties in Detail

Positive Crankcase Ventilation (PCV) System • Oil filler cap • PCV valve or orifice

Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, switches and valves

Warranted until first required maintenance under terms of the California Emission Control Warranty.

8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

Federal Emission Control Warranty

MAINTENANCE

REPLACEMENT PARTS

You are responsible for performance of the required maintenance indi- cated in the Owner’s Manual and the Scheduled Maintenance Guide. Toyota will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty.

When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will not deny a warranty claim simply because you used a service provider other than a Toyota dealership for mainte- nance and repairs. However, any failure or non-compliance caused by improper maintenance or repairs is not covered by this warranty.

To ensure optimum performance and maintain the quality built into your vehicle’s emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems.

Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non–Genuine Toyota Parts for maintenance and repairs. However, use of replace- ment parts that are not equivalent in quality to Genuine Toyota Parts may impair the effectiveness of the emission control systems.

If you use replacement parts that have maintenance or replacement schedules different from those of Genuine Toyota Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Toyota Parts.

Your Warranties in Detail

17

Federal Emission Control Warranty

IF YOUR VEHICLE FAILS AN EMISSIONS TEST

IF YOU HAVE QUESTIONS

If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed.

If your claim qualifies for coverage, the dealership will repair your vehi- cle within 30 days (unless a shorter period is required by law). If your claim is denied, Toyota will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or a delay is caused by factors beyond the control of Toyota or the dealership.

For information on how to obtain service under the Emission Defect Warranty, see page 29, “Obtaining Warranty Service.”

If you have questions or concerns about your vehicle’s federal emission warranty coverage, please follow the steps described under “If You Need Assistance” on pages 4–5. In the case of the Emission Performance Warranty, you may also request information from or report complaints to:

U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460

Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 20). Currently, Massachusetts and Vermont are the only other states to which the California Emission Control Warranty applies.

18

Your Warranties in Detail

DEALER CERTIFICATE

We (the dealership) want you to know that at the time your new Toyota vehicle is being delivered: 1) On the basis of written notification furnished by Toyota, we have

knowledge that the vehicle is covered by an EPA Certificate of Conformity.

2) We have visually inspected those emission control devices or portions

thereof that are visible without removing or adjusting any compo- nents or systems, emissions-related or otherwise. On the basis of this inspection, there are no apparent deficiencies in the installation of emission control devices by Toyota. (For purposes of this certificate, “emission control devices” is limited to devices installed on a vehicle for the sole or primary purpose of controlling emissions and which were not in general use before 1968.)

3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota’s cur- rent pre-delivery service manual.

4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery to the ultimate purchaser, and the vehicle has been maintained and used in accordance with the writ- ten instructions for proper maintenance and use, Toyota will remedy

Federal Emission Control Warranty

the non-conformity free of charge under the terms of the Emission Performance Warranty.

5) If vehicle was used as a company car or demonstrator, check box and

complete the following: □ The vehicle with which this statement is delivered was placed into service as a company car or demonstrator prior to delivery. The Emission Performance Warranty period commenced on the date the vehicle was first placed into service, which was:

Month Day Year

Note: The dealership makes no representation or warranty that the emission control system or any part thereof is without defect or that the system will perform properly. The Emission Performance Warranty referred to in Paragraph 4 and furnished with the vehicle is solely that of the manufacturer.

This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder.

Dealership Name

Your Warranties in Detail

19

California Emission Control Warranty

YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2003 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state’s stringent anti-smog standards. CARB regulations require that Toyota must warrant the emission control system on your vehicle for the time periods indicated on this page, provided there has been no abuse, neglect or improper maintenance of your vehicle.

Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies.

Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor.

MANUFACTURER’S WARRANTY COVERAGE

1) For three years or 50,000 miles, whichever occurs first:*

• If your vehicle fails a smog-check test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY.

• If any emissions-related part on your vehicle is defective, the part

will be repaired or replaced by Toyota. This is your SHORT-TERM Emission Control System DEFECT WARRANTY. Covered parts are listed on pages 15–16. Specific components may have longer coverage under the terms of the Powertrain Warranty.

2) For seven years or 70,000 miles, whichever occurs first:*

• If an emissions-related part listed on pages 22—23 is defective,

the part will be repaired or replaced by Toyota. This is your LONG-TERM Emission Control System DEFECT WARRANTY.

20

Your Warranties in Detail

* For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV), if any, coverage is 15 years or 150,000 miles, whichever occurs first.

OWNER’S WARRANTY RESPONSIBILITIES

WHAT IS NOT COVERED

California Emission Control Warranty

These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in accordance with

aftermarket parts certification regulations.

• The use of replacement parts not equivalent in quality or design to

original equipment parts.

Provisions under the “What Is Not Covered” section of the New Vehicle Limited Warranty also apply to this warranty.

You are responsible for performance of the required maintenance indi- cated in the Owner’s Manual and the Scheduled Maintenance Guide. Toyota recommends that you retain all receipts covering maintenance on your vehicle, but Toyota cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance.

You are responsible for presenting your vehicle to a Toyota dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.

You should also be aware that Toyota may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper main- tenance or unapproved modifications.

If you have any questions regarding your warranty rights and responsi- bilities, you should contact the Toyota Customer Assistance Center at (800)331-4331 or the California Air Resources Board, Mobile Source Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA 91734-8001.

Your Warranties in Detail

21

California Emission Control Warranty

PARTS LIST: LONG-TERM EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle’s in-service date, whichever occurs first.

Air/Fuel Metering System • Air-fuel ratio sensor on Highlander • Engine control computer (engine control module) • Fuel pump on Sienna • Mass air flow sensor on Tacoma equipped with 2RZ-FE and 3RZ-FE • Throttle body

Air Induction System • Intake manifold and intake air surge tank • Intake manifold gasket on MR2 Spyder

22

Your Warranties in Detail

Catalyst System • Catalytic converter (warm-up three-way catalyst) • Exhaust center pipe on Avalon, Corolla Matrix 4WD, Highlander

equipped with 1MZ-FE, Tacoma and Tundra equipped with 5VZ-FE • Exhaust front pipe on Avalon, Camry, Camry Solara, Celica, Corolla, Corolla Matrix 2WD, ECHO, Highlander equipped with 1MZ-FE, Land Cruiser, MR2 Spyder, Sequoia, Sienna, Tacoma, Tundra and 4Runner • Exhaust manifold on Avalon, Camry, Camry Solara, Highlander, Land Cruiser, MR2 Spyder, RAV4, Sequoia, Sienna, Tundra equipped with 2UZ-FE and 4Runner

• Exhaust manifold gasket on Land Cruiser, Sequoia, Tundra equipped

with 2UZ-FE and 4Runner

• Right exhaust manifold gasket on Sienna and on Avalon, Camry,

Camry Solara and Highlander models equipped with 1MZ-FE

Evaporative Control System • Charcoal canister on Highlander, Land Cruiser and 4Runner • Fuel tank

Ignition System • Knock sensor on Land Cruiser, MR2 Spyder, Sequoia, Tacoma

equipped with 5VZ-FE, Tundra and 4Runner

California Emission Control Warranty