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Fuel Storage Control Module RR CLR Rear Closure BCM (VB2) Body Control Module (VB2) Daytime Running Light
DRL
BCM (VB1) Body Control Module (VB1) ONSTAR OnStar®
5-78
Service and Appearance Care
Fuses
ECM
ENG-3
ENG-2
ENG-1
HYBRIDBEC RUN
Usage Engine Control Module Engine 3
Engine 2
Engine 1Hybrid BEC
Fuses
Usage
FAN MAIN Cooling Fan Main REAR/WPR Rear Wiper Motor FAN AUX Cooling Fan
Auxiliary
Fuses
ECM/TCM/
SGCM
Usage Engine Control Module/Transmission Control Module/Serial Data Gateway Communication Module
Run Sunroof Module
S/ROOF HTD/SEAT Heated Seat Control
Module Body Control Module Starter Motor Windshield Wiper
BCM
STRTR WPR
ABS
4WD/ESCM All-Wheel Drive System Antilock Brake System Module A/C CLTCH Air Conditioning Compressor BLWR MTR Blower Motor
Service and Appearance Care
5-79
Fuses AMP HORN
ABS
I/P BEC
Usage
Amplifier Horn Antilock Brake System Module Instrument Panel Bussed Electrical Center
I/P BEC
FRT FOG Front Fog Lamps Instrument Panel Bussed Electrical Center Daytime Running Light
DRL
TRLR T/LAMP
T/LAMP RT Right Turn and Parking Lamps T/LAMP LT Left Turn and Parking Lamps Trailer Parking Lamps Passenger Side High-Beam Headlamp STOP LP Stoplamps DEFOG
Defroster Fog
HDLP HI LT
Fuses
HDLP LO RT
HDLP LO LT
HDLP HI RT
OSRVM
HTR
Usage
Driver Side Low-Beam Headlamp Passenger Side Low-Beam Headlamp Driver Side High-Beam Headlamp Outside Rearview Mirror Heating
Relays
FAN MAIN
RLY
FAN CTRL
RLY
FAN AUX
RLY
PWR/TRN
RLY
Usage
Cooling Fan Main Relay Cooling Fan Control Relay Cooling Fan Auxiliary Relay Engine Control Module/CAM, Canister, Injectors, Electronic Throttle Control Relay
Relays STRTR
RLY
Usage
Starter Relay
RUN RLY Run Relay A/C CLTCH
RLY
WPR SPD
RLY
Air Conditioning Compressor Relay Windshield Wiper Speed Relay
HORN RLY Horn Relay
WPR CNTRL
RLY
Windshield Wiper Control Relay
T/LAMP
RLY HDLP HI RLY HDLP LO RLY FRT FOG
RLY STOP LP RLY DEFOG
RLY
Parking Lamp Relay
High-Beam Headlamp Relay Low-Beam Headlamp Relay Front Foglamp Relay
Stoplamp Relay
Defogger Relay
5-80
Service and Appearance Care
Fuses HYBRID PUMPS
HILL HOLD
VLVS
AUX
TRANSPUMP
Usage
Hybrid Pumps
Hill Hold Valves
Auxiliary Transmission Pump
Relays
Usage
HILL HOLD
VLVS
AUX
TRANSPUMP
Hill Hold Valves
Auxiliary Transmission Pump
Service and Appearance Care
5-81
Capacities and Specifications
Application
Capacities
English
Metric
Air Conditioning Refrigerant R134a
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located
under the hood. See your retailer for more
information.
Cooling System Engine Oil with Filter Fuel Tank Transmission (Bottom Pan Removal) Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
9.5 qt 5.0 qt 18.0 gal 6.9 qt 100 ft lb
9.0 L 4.7 L 68.1 L 6.5 L 140 Y
Engine
2.4L L4 Engine
VIN Code
Transmission
Automatic
Spark Plug Gap 0.040 in (1.01 mm)
Engine Specifications
5-82
Service and Appearance Care
✍ NOTES
At Each Fuel Fill ................6-8
At Least Once a Month ......6-9
At Least Once a Year ........6-9
Recommended Fluids and Lubricants ................6-11
Maintenance Replacement Parts ..........6-12
Engine Drive Belt Routing ...........................6-13
Maintenance Record .........6-14Maintenance Schedule
Maintenance Schedule Introduction .........................6-1
Maintenance Requirements ....................6-1
Your Vehicle and the Environment ......................6-2
Using the Maintenance Schedule ...........................6-2
Scheduled Maintenance ......6-3
Additional Required Services ............................6-5
Maintenance Footnotes .......6-7
Owner Checks and Services ............................6-8Maintenance Schedule
6-1
Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep this vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty.
6-2
Maintenance Schedule
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep the vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from the vehicle. To help protect the environment, and to keep the vehicle in good condition, be sure to maintain the vehicle properly.
Using the Maintenance Schedule We want to help keep this vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use
the vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep the vehicle in good condition, see your dealer/retailer. This schedule is for vehicles that:
carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 4-18. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.
The services in Scheduled Maintenance on page 6-3 should be performed when indicated. See Additional Required Services
on page 6-5 and Maintenance Footnotes on page 6-7 for further information.
{ CAUTION
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, have your dealer/retailer do these jobs.
(cid:129) (cid:129) (cid:129) Scheduled Maintenance When the Change Engine Oil light displays, service is required for the vehicle. Have the vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, the engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system.
Maintenance Schedule
6-3
If the engine oil life system is ever reset accidentally, service the vehicle within 3,000 miles (5 000 km) since the last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-14 for information on the Engine Oil Life System and resetting the system. When the Change Engine Oil light appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that the first service be Maintenance I, the second service be Maintenance II, and then alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.
When you go to your dealer/retailer for service, trained and supported service technicians will perform the work using genuine parts. To purchase service information, see Service Publications Ordering Information on page 7-13. Owner Checks and Services on page 6-8 tells what should be checked, when to check it, and what can easily be done to help keep the vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-11
and Maintenance Replacement Parts on page 6-12. When the vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.6-4
Maintenance Schedule
Maintenance I — Use Maintenance I if the Change Engine Oil light displays within 10 months since the vehicle was purchased or Maintenance II was performed.
Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use
Maintenance II whenever the light displays 10 months or more since the last service or if the light has not come on at all for one year.
Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 5-11. Reset oil life system. See Engine Oil Life System on page 5-14. An Emission Control Service. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-15. See footnote (l). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-50 and “Tire Wear Inspection” in At Least Once a Month on page 6-9. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c).
•
•
•
•
•
•
•
•
•
•
•
•
•
• •
Maintenance Schedule
6-5
Scheduled Maintenance (cont’d)
Service
Maintenance I Maintenance II
Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Replace passenger compartment air filter. See footnote (k). Inspect throttle system. See footnote (g).
• • • • •
Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-15. Change automatic transmission fluid (severe service). See footnote (h).
Additional Required Services 75,000
25,000
(40 000)50,000
(80 000)(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
6-6
Maintenance Schedule
Additional Required Services (cont’d)
25,000
(40 000)50,000
(80 000)75,000
(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
•
•
Service and Miles (Kilometers)
Change automatic transmission fluid (normal service). Replace spark plugs. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (m). Vehicles with DOT-4 brake fluid only: Change brake hydraulic fluid at a regular maintenance service every two years. See footnote (n).
Maintenance Footnotes (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings, and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year.
(d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-38
and Windshield and Wiper Blades on page 5-71 for more information. (e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-56. (f) Lubricate all key lock cylinders, door hinges and latches, hood hinges and latches, glove box hinges, sunroof (if equipped), and any folding seat hardware. More frequent lubrication may be required when exposed to a corrosiveMaintenance Schedule
6-7
environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. (h) Severe service is when the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer
towing.
− Uses such as found in taxi, police, or delivery service.
(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service.
6-8
Maintenance Schedule
See Engine Coolant on page 5-20
for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (k) Or every 12 months, whichever occurs first. If driving regularly under dusty conditions, the filter may require replacement more often. (l) If driving regularly under dusty conditions, inspect the filter at each engine oil change. (m) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (n) Vehicles using DOT-4 brake fluid only: Drain, flush, and refill brake hydraulic system at a regular maintenance service (I or II) every two years. This service can be complex; you should haveyour dealer/retailer perform this service. See Brakes on page 5-25
and Recommended Fluids and Lubricants on page 6-11.Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure vehicle safety, dependability, and emission control performance. Your dealer/ retailer can assist with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-11.
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill.
It is important to check
Engine Oil Level Check Notice: the engine oil regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-11.
Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-20.
Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
At Least Once a Month Tire Inspection and Inflation Check Inspect the vehicle’s tires for wear and make sure they are inflated to the correct pressures. See Inflation - Tire Pressure on page 5-43.
Maintenance Schedule
6-9
At Least Once a Year Starter Switch Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be
sure there is enough room around the vehicle.
2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-22. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in
each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.
Automatic Transmission Shift Lock Control System Check
{ CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be
sure there is enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake.
See Parking Brake on page 2-22. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the
6-10
Maintenance Schedule
shift lever moves out of P (Park), contact your dealer/retailer for service.
Parking Brake and Automatic Transmission P (Park) Mechanism Check
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position.
The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). The ignition key should come out only in LOCK/OFF.
Contact your dealer/retailer if service is required.
{ CAUTION
When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required.
Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. Tire Sealant and Compressor Kit Check the sealant expiration date printed on the instruction label of the Tire Sealant and Compressor Kit at least once a year. See your dealer/retailer for a replacement canister.
(cid:129) (cid:129) (cid:129) (cid:129) Maintenance Schedule
6-11
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Parking Brake Cable Guides
Automatic Transmission
Key Lock Cylinders
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl
Hood, Liftgate Door, and Rear
Folding Seat Hinges
Fluid/Lubricant
Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-11. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-20. Vehicles with DOT-3 brake fluid only: Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid. Vehicles with DOT-4 brake fluid only: DOT-4 Brake Fluid (GM Part No. U.S. 88862828, in Canada 88862829). Optikleen® Washer Solvent. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
6-12
Maintenance Schedule
Usage
Sunroof Track
Weatherstrip Conditioning
Fluid/Lubricant
Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your retailer.
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter Engine Oil Filter Passenger Compartment Air Filter Element Spark Plugs Wiper Blades
Driver Side – 24 in (60.0 cm) Passenger Side – 16 in (40.0 cm) Rear – 12.0 in (30.0 cm)
96815102
12605566
19130294
1262505825925618
25925620
96624648—
PF457G
—
41-103
— — —
Maintenance Schedule
6-13
Engine Drive Belt Routing
The engine drive belt on this hybrid vehicle is under a higher tension than the engine drive belt on a non-hybrid vehicle and requires a special tool to service. See your dealer/retailer for service.
6-14
Maintenance Schedule
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-1. Any additional information from Owner Checks and Services on page 6-8 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance Record Maintenance I or Maintenance II
Services Performed
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
Maintenance Schedule
6-15
6-16
Maintenance Schedule
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
Customer Assistance Information
Customer Assistance and Information Customer Satisfaction Procedure .........................7-1
Online Owner Center ..........7-4
Customer Assistance for Text Telephone (TTY) Users ................................7-4
Customer Assistance Offices ..............................7-5
GM Mobility Reimbursement Program ...7-5
Roadside Assistance Program ............................7-5
Scheduling Service Appointments ....................7-7
Courtesy Transportation ......7-8
Collision Damage Repair ....7-9Customer Assistance Information
7-1
Reporting Safety Defects Reporting Safety Defects to the United States Government ....................7-12
Reporting Safety Defects to the Canadian Government ....................7-12
Reporting Safety Defects to Saturn .........................7-13
Service Publications Ordering Information ........7-13Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy .....................7-14
Event Data Recorders .......7-14
OnStar® ............................7-15
Navigation System ............7-15
Radio Frequency Identification (RFID) .........7-15Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer’s sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns.
7-2
Customer Assistance Information
Normally, concerns can be quickly resolved at this level. STEP TWO: Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, call the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have.
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number
(VIN). This 17-digit number can be found on the vehicle registration or title, on the upper
driver side corner of the instrument panel, or on your roadside assistance key card. The name of your selling and servicing retail facility.
(cid:129) Vehicle delivery date and present
mileage.
(cid:129) Your daytime and evening phone
numbers.
When contacting Saturn, please remember that your concern will likely be resolved at a retailer’s facility. That is why we suggest you follow Step One first. STEP THREE (U.S. Owners): Both Saturn and its retailers are committed to making sure you are completely satisfied with your Saturn vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional
assistance of a neutral party through our voluntary participation in a mediation/arbitration program called Better Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case is generally heard within 40 days. If you do not agree with the decision given in your case, you can reject it and proceed with any other venue for relief available to you.
(cid:129) Customer Assistance Information
7-3
Contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program.STEP THREE (Canadian Owners): General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre, 1-800-263-1999, or you may write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).7-4
Customer Assistance Information
Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/ saturn Information and services customized for your specific vehicle — all in one convenient place. (cid:129) Digital owner manual, warranty
information, and more
(cid:129) Online service and maintenance
records Find Saturn retailers for service nationwide
(cid:129) Exclusive privileges and offers (cid:129) Recall notices for your specific
vehicle
(cid:129) OnStar® and GM Cardmember Services Earnings summaries
Other Helpful Links: Saturn − www.saturn.com Saturn Merchandise — www.saturncollection.com
Help Center — www.saturn.com/helpcenter
FAQ
(cid:129) Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save
information on vehicles and current offers in your area. (cid:129) My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers.
(cid:129) My Driveway: Access quick links
to parts and service estimates, check trade-in values, or schedule
a service appointment by adding the vehicles you own to your driveway profile.
(cid:129) My Preferences: Manage your profile and use tools and forms with greater ease.
To sign up, visit the My GM Canada section within www.gm.ca.
Customer Assistance for Text Telephone (TTY) Users To assist owners who have hearing difficulties, Saturn has installed special TDD (Telecommunication Devices for the Deaf) equipment in its Saturn Customer Assistance Center. Any hearing or speech-impaired customer who has access to a TDD or to a conventional Text Telephone (TTY) can communicate with Saturn by dialing 1-800-TDD-6000. TTY users in Canada may dial 1-800-263-3830.
(cid:129) (cid:129) Customer Assistance Offices Saturn encourages customers to call the toll-free number for assistance. If a customer wishes to write to Saturn, the letter should be addressed to: Saturn Customer Assistance Center P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-553-6000
In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
GMcanada.com 1-800-263-1999
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Customer Assistance Information
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GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle such as hand controls, wheelchair/scooter lifts, etc. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit your Saturn retailer or call the Saturn Customer Assistance Center at 1-800-553-6000. Text telephone (TTY) users, call 1-800-833-6000.
In Canada, customers may call the Saturn Customer Communication Centre at 1-800-263-1999. TTY users in Canada may call 1-800-263-3830.
Roadside Assistance Program For U.S. purchased vehicles, call 1-800-553-6000; (Text Telephone (TTY): 1-800-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.
Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and
home telephone number Telephone number of your location Location of the vehicle
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(cid:129) Model, year, color, and license
plate number of the vehicle (cid:129) Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle (cid:129) Description of the problem
Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Saturn and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Saturn and General Motors of Canada Limited reserve the right to limit services or payment to an
owner or driver if they decide the claims are made too often, or the same type of claim is made many times.
Services Provided (cid:129) Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
(cid:129) Emergency Tow From a Public
Road or Highway: Tow to the nearest Saturn retailer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow.
Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty.
(cid:129) Battery Jump Start: Service is
provided to jump start a dead battery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car.
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
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(cid:129) Mounting, dismounting or
changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian Purchased Vehicles
Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.
Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
(cid:129) Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
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Courtesy Transportation To enhance your ownership experience, we and our participating retailers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada), extended powertrain, and hybrid specific warranties in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Saturn helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your retailer can offer you one of the following:
Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Retailers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the retailer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the
retailer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by Saturn for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your retailer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle Your retailer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement
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and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every retailer. Please contact your retailer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate retailer personnel. Saturn reserves the right to unilaterally modify, change or discontinue Courtesy Transportation
at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions.
Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use
of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and
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may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.
Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.
If a Crash Occurs Here is what to do if you are involved in a crash. (cid:129) Check to make sure that you are
all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.
(cid:129) Give only the necessary and
requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action.
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If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 7-5 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.
(cid:129) Remove any valuables from your
vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.
(cid:129) Gather the important information
you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy
number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.
(cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.
(cid:129) Once you have an estimate, read
it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.
Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty.
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Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.
Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Saturn Corporation. If NHTSA receives similar complaints, it could open an investigation, and if it finds that a safety defect exists in a group of vehicles, it could order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your retailer or Saturn Corporation.
To contact NHTSA, call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to Safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590
You can also obtain other information about motor vehicle safety from Safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9Reporting Safety Defects to Saturn In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify Saturn. Call 1-800-553-6000, or write: Saturn Corporation 100 Saturn Parkway Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999, or write: Saturn Customer Communication Centre General Motors of Canada Limited CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Customer Assistance Information
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Service Publications Ordering Information Service Manuals A variety of publications are available to you. Saturn service manuals are written for trained technicians, and in some cases, specialized tools and equipment are necessary to complete certain repairs. However, the manuals are available to owners who either have the training, or wish to gain a greater understanding of the technical aspect of their Saturn. For additional publications information or to order publications in the United States, call toll free 1-800-2-SATURN or visit Saturn-publications.com to order on-line. In Canada, Saturn service manuals are available by calling toll free 1-800-551-4123.
Owner Publications Information on how to obtain product bulletins and as described below is applicable only in the fifty U.S. states and the District of Columbia, and only for cars and light trucks with a Gross Vehicle Weight Rating (GVWR) less than 10,000 pounds (4 536 kg). Copies of individual bulletins are also at your participating Saturn retailer. You can ask to see them. In Canada, information relating to product service bulletins can be obtained by contacting your Saturn retailer.
Service Bulletins Saturn regularly sends its retailers useful service bulletins about Saturn products. Saturn monitors product performance in the field. We then prepare bulletins for servicing our products better. You can get these bulletins, too.
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Bulletins cover various subjects. Some pertain to the proper use and care of your vehicle. Some describe costly repairs. Others describe inexpensive repairs which, if done on time with the latest parts, may avoid future costly repairs. Some bulletins tell a technician how to repair a new or unexpected condition. Others describe a quicker way to fix your vehicle. They can help a technician service your vehicle better. Most bulletins apply to conditions affecting a small number of vehicles. Your Saturn retailer or a qualified technician may have to determine if a specific bulletin applies to your vehicle. To order Saturn bulletins, call Saturn Publications at 1-800-2-SATURN or visit saturn-publications.com to order online.
Vehicle Data Recording and Privacy Your Saturn vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.
Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag
