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wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off. See Changing a Flat Tire on page 9-60.
6. Raise the vehicle by turning the jack handle clockwise. Raise the vehicle far enough off the ground so there is enough room for the compact spare tire to fit under the vehicle.
7. Remove all of the wheel bolts.
8. Remove any rust or dirt from the
wheel bolts, mounting surfaces and spare wheel. Installing wheels with a good metal-to-metal contact at the mounting surface is necessary to prevent the wheel bolts from becoming loose. To prevent corrosion or rust build-up, apply a light coat of wheel bearing grease to the wheel hub center and to the cone-shaped surface of each wheel bolt at every wheel change.
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9. Place the compact spare tire on
the wheel-mounting surface.
12. Tighten the wheel bolts firmly
in a crisscross sequence, as shown.
10. Reinstall the wheel bolts with the rounded end of the bolts toward the wheel. Tighten each bolt by hand until the wheel is held against the hub.
11. Lower the vehicle by turning the
jack handle counterclockwise. Lower the jack completely.
{ CAUTION Incorrect or improperly tightened wheel bolts can cause the wheel to come loose and even come off. This could lead to a crash. If you have to
(Continued)
CAUTION (Continued)
replace them, be sure to get new original equipment wheel bolts. Stop somewhere as soon as you can and have the bolts tightened with a torque wrench to the proper torque specification. See Capacities and Specifications on page 10-2 for wheel bolt torque specification.
Notice: Improperly tightened wheel bolts can lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel bolts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 10-2 for the wheel bolt torque specification.
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Storing a Flat or Spare Tire and Tools
To store a flat or spare tire and tools, do the following:
{ CAUTION
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
2. Place the flat tire face down into
the spare tire hub.
3. Turn spare tire hold-down bolt by
turning clockwise. Return the foam pad to its original position.
A. Jack B. Wheel Wrench C. Jack Handle
1. Replace the jack and tools
as shown.
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Compact Spare Tire Although the compact spare tire was fully inflated when the vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on the vehicle, stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 50 mph (80 km/h) for distances up to 3,000 miles (5 000 km), so you can finish your trip and have the full-size tire repaired or replaced at your convenience. Of course, it is best to replace the spare with a full-size tire as soon as possible. The spare tire will last longer and be in good shape in case it is needed again.
Notice: When the compact spare is installed, do not take your vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails. That can damage the tire and wheel, and maybe other parts of your vehicle. Do not use the compact spare on other vehicles. And do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit your compact spare. Using them can damage your vehicle and can damage the chains too. Do not use tire chains on your compact spare.
4. Put the load floor back in place. The compact spare tire is for temporary use only. Replace the compact spare with a full-size tire as soon as possible.
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Jump Starting If your battery has run down, try to use another vehicle and some jumper cables to start your vehicle. Be sure to use the following steps to do it safely.
{ CAUTION
Batteries can hurt you. They can be dangerous because: (cid:129) They contain acid that can
burn you.
(cid:129) They contain gas that can
explode or ignite.
(cid:129) They contain enough electricity to burn you.
If you do not follow these steps exactly, some or all of these things can hurt you.
Ignoring these steps
Notice: could result in costly damage to your vehicle that would not be covered by your warranty. Trying to start your vehicle by pushing or pulling it will not work, and it could damage your vehicle. 1. Check the other vehicle. It must
have a 12-volt battery with a negative ground system.
Notice: If the other vehicle’s system is not a 12-volt system with a negative ground, both vehicles can be damaged. Only use vehicles with 12-volt systems with negative grounds to jump start your vehicle. 2. Get the vehicles close enough
so the jumper cables can reach, but be sure the vehicles are not touching each other. If they are, it could cause a ground connection you do not want. You would not be able to start your vehicle, and the bad grounding could damage the electrical systems.
To avoid the possibility of the vehicles rolling, set the parking brake firmly on both vehicles involved in the jump start procedure. Put an automatic transmission in PARK (P) or a manual transmission in NEUTRAL before setting the parking brake.
If you leave your radio or
Notice: other accessories on during the jump starting procedure, they could be damaged. The repairs would not be covered by your warranty. Always turn off your radio and other accessories when jump starting your vehicle. 3. Turn off the ignition on both
vehicles. Unplug unnecessary accessories plugged into the cigarette lighter or the accessory power outlet. Turn off the radio and all lamps that are not needed. This will avoid sparks and help save both batteries. And it could save the radio!
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4. Open the hoods and locate the
batteries. Find the positive (+) and negative (−) terminal locations on each vehicle. Your vehicle’s positive (+) terminal is identified by “+” sign on battery case or terminal. Engine Compartment Overview on page 9-6.
{ CAUTION
An electric fan can start up even when the engine is not running and can injure you. Keep hands, clothing and tools away from any underhood electric fan.
{ CAUTION
Using a match near a battery can cause battery gas to explode. People have been hurt doing this, and some have been blinded. Use a flashlight if you need more light. Be sure the battery has enough water. You do not need to add water to the battery installed in your new vehicle. But if a battery has filler caps, be sure the right amount of fluid is there. If it is low, add water to take care of that first. If you don’t, explosive gas could be present.
(Continued)
CAUTION (Continued)
Battery fluid contains acid that can burn you. Do not get it on you. If you accidentally get it in your eyes or on your skin, flush the place with water and get medical help immediately.
{ CAUTION
Fans or other moving engine parts can injure you badly. Keep your hands away from moving parts once the engine is running.
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5. Check that the jumper cables do
not have loose or missing insulation. If they do, you could get a shock. The vehicles could be damaged too. Before you connect the cables, here are some things you to know. Positive (+) will go to positive (+) or to a remote positive (+) terminal if the vehicle has one. Negative (−) will go to the engine lift hook. Do not connect positive (+) to negative (−) or you will get a short that would damage the battery and maybe other parts too. And do not connect the negative (−) cable to the negative (−) terminal on the dead battery because this can cause sparks.
6. Connect the red positive (+)
cable to the positive (+) terminal of the dead battery. Use a remote positive (+) terminal if the vehicle has one.
7. Do not let the other end touch
metal. Connect it to the positive (+) terminal of the good battery. Use a remote positive (+) terminal if the vehicle has one.
8. Now connect the black negative (−) cable to the negative (−) terminal of the good battery. Use a remote negative (−) terminal if the vehicle has one. Do not let the other end touch anything until the next step. The other end of the negative (−) cable does not go to the dead battery.
9. Connect the other end of the
negative (−) cable at least 18 inches (45 cm) away from the dead battery, but not near engine parts that move. Connect it to the engine lift hook. You may need to scrape the surface with your jumper cable to obtain a proper ground. The electrical connection is just as good there, and the chance of sparks getting back to the battery is much less.
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10. Now start the vehicle with the
good battery and run the engine for a while.
11. Try to start the vehicle that had
the dead battery. If it will not start after a few tries, it probably needs service.
If the jumper cables are
Notice: connected or removed in the wrong order, electrical shorting may occur and damage the vehicle. The repairs would not be covered by your warranty. Always connect and remove the jumper cables in the correct order, making sure that the cables do not touch each other or other metal.
Jumper Cable Removal
A. Heavy, Unpainted Metal Engine
Part or Remote Negative (–) Terminal
B. Good Battery or Remote Positive (+) and Remote Negative (–) Terminals
C. Dead Battery or Remote
Positive (+) Terminal
To disconnect the jumper cables from both vehicles, do the following: 1. Disconnect the black negative (−)
cable from the vehicle that had the dead battery.
2. Disconnect the black negative (−)
cable from the vehicle with the good battery.
3. Disconnect the red positive (+) cable from the vehicle with the good battery.
4. Disconnect the red positive (+)
cable from the other vehicle.
5. Return the caps over the
positive (+) and negative (–) terminals to their original positions.
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Towing Towing Your Vehicle The vehicle was neither designed nor intended to be towed with any of its wheels on the ground. Consult your dealer/retailer or a professional towing service if the disabled vehicle needs to be towed. See Roadside Assistance Program on page 11-5. Notice: Dolly towing or dinghy towing your vehicle may cause damage because of reduced ground clearance. Always put your vehicle on a flatbed truck.
Recreational Vehicle Towing Notice: Dolly towing or dinghy towing your vehicle may cause damage because of reduced ground clearance. Always put your vehicle on a flatbed trailer. The vehicle was neither designed nor intended to be towed with any of its wheels on the ground.
Towing a Trailer The vehicle is neither designed nor intended to tow a trailer.
Appearance Care Interior Cleaning Your vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on your upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from the upholstery. It is important to keep your upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. Your vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to your home furnishings may also transfer color to your vehicle’s interior.
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When cleaning your vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: cleaners when cleaning glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space.
If you use abrasive
Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Your dealer/retailer has a product for cleaning your vehicle’s glass. You can also obtain a product from your dealer/retailer to remove odors from your vehicle’s upholstery. Do not clean your vehicle using the following cleaners or techniques: (cid:129) Never use a knife or any other
sharp object to remove a soil from any interior surface.
(cid:129) Never use a stiff brush. It can
cause damage to your vehicle’s interior surfaces.
(cid:129) Never apply heavy pressure or rub aggressively with a cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.
(cid:129) Use only mild, neutral-pH soaps.
Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.
(cid:129) Do not heavily saturate the upholstery while cleaning.
(cid:129) Damage to your vehicle’s interior
may result from the use of many organic solvents such as naptha, alcohol, etc.
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Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:
For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.
To clean, use the following instructions: 1. Saturate a lint-free, clean white
cloth with water or club soda.
2. Wring the cloth to remove excess
moisture.
3. Start on the outside edge of the
soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.
4. Continue to gently rub the soiled
area until the cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.
If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used,
test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.
Leather A soft cloth dampened with water can be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently
(cid:129) (cid:129) change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on leather. Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces.
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Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
Exterior Cleaning Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing Your Vehicle” later in this section.
Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get approved cleaning products from your dealer/retailer. See Vehicle Care/Appearance Materials on page 9-80.
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If your vehicle has a basecoat/ clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on your vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Wash with water or use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often. Do not wash the vehicle in direct sunlight. Use a car washing soap. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on your vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on your vehicle or damage may occur and it would not be covered by the warranty. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on your vehicle. Approved cleaning products can be obtained from your dealer/retailer. See Vehicle Care/Appearance Materials on
page 9-80. Follow all manufacturers’ directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product. Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.
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Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See “Fluids and Lubricants” in the Index of the “Maintenance and Warranty and Owner assistance Information” manual. Wheels and Trim — Aluminum or Chrome Your vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Chrome wheels and other chrome trim may be damaged if you do not wash your vehicle after driving on roads that have been sprayed with
If you use strong soaps,
magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash your vehicle’s chrome with soap and water after exposure. Notice: chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels.
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Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: through an automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.
If you drive your vehicle
Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: (cid:129) Extreme dusty conditions (cid:129) Sand and salt (cid:129) Heat and sun (cid:129) Snow and ice, without proper
removal
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/ retailer’s body and paint shop.
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Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this for you.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
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Vehicle Care/Appearance Materials
Description
Polishing Cloth Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner
Vinyl Cleaner Glass Cleaner
Chrome Wheel Cleaner
Finish Enhancer
Swirl Remover Polish
Cleaner Wax
Usage
Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls and raised white lettering. Cleans vinyl. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels. Removes dust, fingerprints, and surface contaminants. Spray on and wipe off. Removes swirl marks, fine scratches, and other light surface contamination. Removes light scratches and protects finish.
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Description
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Spot Lifter
Odor Eliminator
Usage
Cleans, shines, and protects tires. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
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Vehicle Service and Care
✍ NOTES
Technical Data
Vehicle Identification Vehicle Identification Number (VIN) ..................10-1
Service Parts Identification Label ...........10-1Capacities and Specifications Capacities and Specifications ..................10-2
Vehicle Identification Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside the vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.
Technical Data
10-1
Engine Identification The eighth character in the VIN is the engine code. This code helps identify the vehicle’s engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 10-2 for your vehicle’s engine code.
Service Parts Identification Label This label is on the trunk floor. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identification
Number (VIN)
(cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special
equipment
Do not remove this label from the vehicle.
10-2
Technical Data
Capacities and Specifications The following approximate capacities are given in English and metric conversions. See “Fluids and Lubricants” in the index of the “Limited Warranty, Maintenance and Owner Assistance Information” manual.
Air Conditioning Refrigerant
Application
Cooling System
Automatic Transmission Manual Transmission
Engine Oil with Filter Fuel Tank Transmission Fluid
Automatic Transmission Manual Transmission
Capacities
English
Metric
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more information.
6.2 qt 7.3 qt 4.8 qt 11.9 gal
5.9 L 6.9 L 4.5 L 45.0 L
4.2 qt 1.6 qt 81 lb ft
4.0 L 1.5 L 110 Y
Wheel Bolt Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.
Engine
VIN Code
Transmission
Spark Plug Gap
1.8L L4
Automatic
Manual
0.035 in (0.90 mm)
Engine Specifications
Technical Data
10-3
10-4
Technical Data
✍ NOTES
Customer Information
11-1
Customer Information
Customer Information Customer Satisfaction Procedure .......................11-1
Online Owner Center ........11-4
Customer Assistance for Text Telephone (TTY) Users ..............................11-4
Customer Assistance Offices ............................11-5
GM Mobility Reimbursement Program ..........................11-5
Roadside Assistance Program ..........................11-5
Scheduling Service Appointments ..................11-8
Courtesy Transportation ....11-8
Collision Damage Repair ...........................11-10Reporting Safety Defects Reporting Safety Defects to the United States Government ...................11-13
Reporting Safety Defects to the Canadian Government ...................11-14
Reporting Safety Defects to Saturn .......................11-14
Service Publications Ordering Information ......11-14Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...................11-15
Event Data Recorders .....11-16
OnStar® ..........................11-17
Navigation System ...........11-17
Radio Frequency Identification (RFID) .......11-17Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of the vehicle are resolved by the retailer’s sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level.
11-2
Customer Information
STEP TWO: Should you need additional assistance, in the U.S., contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, call the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have.
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number
(VIN). This 17-digit number can be found on the vehicle registration or title, on the upper driver side corner of the instrument panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
(cid:129) Vehicle delivery date and present
mileage.
(cid:129) Your daytime and evening phone
numbers.
When contacting Saturn, please remember that your concern will likely be resolved at a retailer’s facility. That is why we suggest you follow Step One first. STEP THREE (U.S. Owners): Both Saturn and its retailers are committed to making sure you are completely satisfied with your Saturn vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/ arbitration program called Better Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case is generally heard within 40 days. If you do not agree with the decision given in your case, you can reject it and proceed with any other venue for relief available to you.
(cid:129) Customer Information
11-3
Contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program.STEP THREE (Canadian Owners): General Motors Participation in the Mediation/Arbitration Program In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the Saturn Customer Communication Centre, 1-800-263-1999, or you may write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).11-4
Customer Information
Online Owner Center (United States only) This is a resource for your Saturn ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about
your specific vehicle, including tips and videos and an electronic version of this owner manual.
(cid:129) Keep track of your vehicle’s
service history and maintenance schedule. Find Saturn retailers for service nationwide.
(cid:129) Receive special promotions and
privileges only available to members.
Refer to saturn.com on the web for updated information and to register your vehicle.
My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: − My Showroom: Find and save
information on vehicles and current offers in your area.
− My Dealers/Retailers: Save details
such as address and phone number for each of your preferred GM Dealers or Retailers.
− My Driveway: Receive service
reminders and helpful advice on owning and maintaining your vehicle.
− My Preferences: Manage your
profile, subscribe to E-News and use tools and forms with greater ease.
To sign up, visit the My GM Canada section within gmcanada.com.
Customer Assistance for Text Telephone (TTY) Users To assist owners who have hearing difficulties, Saturn has installed special TDD (Telecommunication Devices for the Deaf) equipment in its Saturn Customer Assistance Center. Any hearing or speech-impaired customer who has access to a TDD or to a conventional Text Telephone (TTY) can communicate with Saturn by dialing 1-800-TDD-6000. TTY users in Canada may dial 1-800-263-3830.
(cid:129) Customer Assistance Offices Saturn encourages customers to call the toll-free number for assistance. If a customer wishes to write to Saturn, the letter should be addressed to: Saturn Customer Assistance Center 100 Saturn Parkway Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-553-6000
In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7gmcanada.com 1-800-263-1999
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
GM Mobility Reimbursement ProgramThis program, available to qualified applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle such as hand controls, wheelchair/scooter lifts, etc. The offer is available for a limited period of time from the date of vehicle purchase/lease.
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For more details, or to determine your vehicle’s eligibility, visit your Saturn retailer or call the Saturn Customer Assistance Center at 1-800-553-6000. Text telephone (TTY) users, call 1-800-833-6000. In Canada, customers may call the Saturn Customer Communication Centre at 1-800-263-1999. TTY users in Canada may call 1-800-263-3830.
Roadside Assistance Program For vehicles purchased in the U.S., call 1-800-553-6000; (Text Telephone (TTY): 1-800-889-2438). For vehicles purchased in Canada, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. As the owner of a new Saturn vehicle, you are automatically enrolled in the Saturn Roadside Assistance Program.
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Customer Information
Who is Covered? Roadside Assistance coverage is for the vehicle operator, regardless of ownership. In Canada, a person driving this vehicle without the consent of the owner is not eligible for coverage.
Services Provided The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000 km), whichever comes first, and, in Canada only, up to a maximum of $100.
Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station (approximately $5 Canada). In Canada, service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels are not provided through this service.
Lock-Out Service: Lock-out service is covered at no charge if you are unable to gain entry into your vehicle. A remote unlock may be available if you have an active OnStar® subscription. To ensure security, the driver must present personal identification before lock-out service is provided. In Canada, the vehicle registration is also required.
(cid:129) Emergency Tow From a Public
Roadway or Highway: Tow to the nearest Saturn retailer for warranty service or in the event of a vehicle-disabling crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or snow. Flat Tire Change: Installation of a spare tire in good condition, when equipped and properly inflated, is covered at no charge.
The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. Jump Start: A battery jump start is covered at no charge if the vehicle does not start. Trip Routing Service (Canada Only): Upon request, Roadside Assistance will send you detailed, computer personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with helpful travel information pertaining to your trip. Please allow three weeks before your planned departure date. Trip routing requests are limited to six per calendar year.
(cid:129) (cid:129) (cid:129) (cid:129) (cid:129) Trip Interruption Benefits and Assistance (Canada Only): In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from the original point of departure, you might qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500
(Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night), and (C) alternate ground transportation (maximum of $40/day). This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts, and a copy of the repair order are required.Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.
(cid:129) Alternative Service (Canada
Only): There could be times when Roadside Assistance cannot provide timely assistance. Your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 upon submission of the original receipt to Roadside Assistance.
In many instances, mechanical failures may be covered. However, any cost for parts and labor for non-warranty repairs are the responsibility of the driver. Saturn and General Motors of Canada Limited reserve the right to limit services or reimbursement to an
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owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence.
Calling for Assistance For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representatives: (cid:129) Your name, home address, and
home telephone number Telephone number of your location Location of the vehicle
(cid:129) Model, year, color, and license
plate number of the vehicle (cid:129) Odometer reading, Vehicle
Identification Number (VIN) and delivery date of the vehicle (cid:129) Description of the problem
(cid:129) (cid:129) (cid:129) 11-8
Customer Information
Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Saturn and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
Courtesy Transportation To enhance your ownership experience, we and our participating retailers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
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Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Saturn helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your retailer can offer you one of the following:
Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Retailers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the retailer’s area.
Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the retailer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by Saturn for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your retailer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle Your retailer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.
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Customer Information
Additional Program Information All program options, such as shuttle service, may not be available at every retailer. Please contact your retailer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate retailer personnel. Saturn reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions.
Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions.
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Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.
Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.
If a Crash Occurs Here is what to do if you are involved in a crash. (cid:129) Check to make sure that you are
all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.
(cid:129) Give only the necessary and
requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action.
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Customer Information
If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 11-5 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.
(cid:129) Remove any valuables from your
vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.
(cid:129) Gather the important information
you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance
company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are drivable.
(cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.
(cid:129) Once you have an estimate, read
it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.
Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty.
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Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.
Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Saturn Corporation. If NHTSA receives similar complaints, it could open an investigation, and if it finds that a safety defect exists in a group of vehicles, it could order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your retailer or Saturn Corporation. To contact NHTSA, call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590
You can also obtain other information about motor vehicle safety from safercar.gov.11-14
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Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9
Reporting Safety Defects to Saturn In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify Saturn. Call 1-800-553-6000, or write: Saturn Corporation 100 Saturn Parkway Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999, or write: Saturn Customer Communication Centre General Motors of Canada Limited CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Service Publications Ordering Information Service Manuals A variety of publications are available to you. Saturn service manuals are written for trained technicians, and in some cases, specialized tools and equipment are necessary to complete certain repairs. However, the manuals are available to owners who either have the training, or wish to gain a greater understanding of the technical aspect of their Saturn. For additional publications information or to order publications in the United States, call toll free 1-800-2-SATURN or visit www.saturn-publications.com to order on-line. In Canada, Saturn service manuals are available by calling toll free 1-800-551-4123.
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Owner Publications Information on how to obtain product bulletins and as described below is applicable only in the fifty U.S. states and the District of Columbia, and only for cars and light trucks with a Gross Vehicle Weight Rating (GVWR) less than 10,000 pounds (4 536 kg). Copies of individual bulletins are also at your participating Saturn retailer. You can ask to see them. In Canada, information relating to product service bulletins can be obtained by contacting your Saturn retailer.
Service Bulletins Saturn regularly sends its retailers useful service bulletins about Saturn products. Saturn monitors product performance in the field. We then prepare bulletins for servicing our products better. You can get these bulletins, too.
Bulletins cover various subjects. Some pertain to the proper use and care of your vehicle. Some describe costly repairs. Others describe inexpensive repairs which, if done on time with the latest parts, may avoid future costly repairs. Some bulletins tell a technician how to repair a new or unexpected condition. Others describe a quicker way to fix your vehicle. They can help a technician service your vehicle better. Most bulletins apply to conditions affecting a small number of vehicles. Your Saturn retailer or a qualified technician may have to determine if a specific bulletin applies to your vehicle. To order Saturn bulletins, call Saturn Publications at 1-800-2-SATURN or visit saturn-publications.com to order online.
Vehicle Data Recording and Privacy Your Saturn vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.
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Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as: (cid:129) How various systems in your
vehicle were operating
(cid:129) Whether or not the driver and
passenger safety belts were buckled/fastened
(cid:129) How far, if at all, the driver was
