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not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.


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STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Pontiac Customer Assistance Center at 1-800-762-2737. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French).


We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number


(VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.


(cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present


mileage.


When contacting Pontiac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the BBB Auto Line Program to enforce your rights.


The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be


heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.


You can contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.


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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).


Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual.


(cid:129) Keep track of your vehicle’s


service history and maintenance schedule. Find GM dealers/retailers for service nationwide.


(cid:129) Receive special promotions and


privileges only available to members.


Refer to MyGMLink.com on the web for updated information and to register your vehicle.


STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.


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My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save


information on vehicles and current offers in your area. (cid:129) My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM Dealers or Retailers.


(cid:129) My Driveway: Receive service reminders and helpful advice on owning and maintaining your vehicle.


(cid:129) My Preferences: Manage your


profile, subscribe to E-News and use tools and forms with greater ease.


To sign up to My GM Canada, visit the My GM Canada section within gmcanada.com.


Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Pontiac has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Pontiac by dialing: 1-800-833-PONT (7668). (TTY users in Canada can dial 1-800-263-3830.)


Customer Assistance Offices Pontiac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Pontiac, the letter should be addressed to: United States — Customer Assistance Pontiac Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com 1-800-762-2737 or 1-800-833-7668
(For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-ROADSIDE (762-3743) From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994


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Mexico, Central America and Caribbean Islands/ Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement Program


This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift.


The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.


Roadside Assistance Program For U.S. purchased vehicles, call 1-800-ROADSIDE (762-3743); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.


Canada — Customer Assistance General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance Please contact the local General Motors Business Unit.


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Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and


home telephone number Telephone number of your location Location of the vehicle


(cid:129) Model, year, color, and license


plate number of the vehicle (cid:129) Odometer reading, Vehicle


Identification Number (VIN), and delivery date of the vehicle (cid:129) Description of the problem


Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.


(cid:129) Emergency Tow From a Public


Road or Highway: Tow to the nearest Pontiac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty.


(cid:129) Battery Jump Start: Service is


provided to jump start a dead battery.


Roadside Assistance is not a part of the New Vehicle Limited Warranty. Pontiac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Pontiac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.


Services Provided (cid:129) Emergency Fuel Delivery:


Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.


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(cid:129) (cid:129) (cid:129) (cid:129) Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. Services Not Included in Roadside Assistance


Impound towing caused by violation of any laws. Legal fines.


(cid:129) Mounting, dismounting or


changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.


Services Specific to Canadian Purchased Vehicles


Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.


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Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.


(cid:129) Alternative Service:


If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.


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Scheduling Service Appointments (for Service) When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.


Scheduling Service Appointments (for Vehicle Customization) Your vehicle may have lighting and door lock features that can be programmed to your preference. You will need to schedule an appointment with your dealer/retailer if you would like to change the way these features are currently programmed. The following is a list of the features that can be programmed. See your dealer/retailer to change the programming of these features: Driver Door Key Unlock Switch: If this feature is programmed on, all of the doors will unlock when the key is turned twice in the driver’s door lock cylinder. When the vehicle left the factory this feature was programmed on.


Courtesy Lamp Timer: This feature allows for changing how long the courtesy lamps stay on when all the doors and liftgate are closed and the key is out of the ignition, in LOCK/OFF, or in ACC/ACCESSORY. When the vehicle left the factory the courtesy lamps were programmed to stay on for 15 seconds. This can be changed to 7.5 seconds or 30 seconds. Interior Lamps when Ignition Off: If this feature is programmed on, the interior lamps will come on when the ignition is turned off when it is dark outside. When the vehicle left the factory this feature was programmed on.


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Interior Lamps on with Door Key Unlock: If this feature is programmed on, the interior lamps will come on when the doors are unlocked when it is dark outside. When the vehicle left the factory this feature was programmed on. Key Fob Signal: If this feature is programmed on, the Remote Keyless Entry (RKE) transmitter can be used to lock and unlock the vehicle. When the vehicle left the factory this feature was programmed on. RFA Visual Feedback: If this feature is programmed on, the hazard lights will flash when you lock and unlock the vehicle with the RKE transmitter. When the vehicle left the factory this feature was programmed on.


RFA All Unlock Enable: If this feature is programmed on, pressing the RKE unlock button twice within three seconds will unlock all of the doors. When the vehicle left the factory this feature was programmed on. Remote Panic Command: If this feature is programmed on, pressing and holding the RKE panic button will cause the horn to sound and the lights to flash. When the vehicle left the factory this feature was programmed on. Automatic Door Locking: If this feature is programmed on, the doors will automatically lock when the vehicle is shifted out of P (Park) or when the vehicle speed is greater than 8 mph (13 km/h).


Automatic Door Unlocking: If this feature is programmed on, the doors will automatically unlock when the vehicle is shifted into P (Park) or when the ignition is turned off. All Door Unlock Command: If this feature is programmed on, the doors will all unlock when the driver’s door is opened. Lock-out Timer: This feature allows for changing how long of a delay there is before all of the doors lock when pressing the lock button on the RKE transmitter. When the vehicle left the factory the delay was set for 1 minute. This can be changed to 30 seconds or 2 minutes.


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Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.


Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:


Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area.


Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.


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Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.


Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.


Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions.


Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty.


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Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your


GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.


Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.


Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms.


Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs.


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If a Crash Occurs Here is what to do if you are involved in a crash. (cid:129) Check to make sure that you are


all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.


(cid:129) Give only the necessary and


requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action.


If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 12-5 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number.


(cid:129) Remove any valuables from your


vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.


(cid:129) Gather the important information


you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license


plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.


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(cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.


(cid:129) Once you have an estimate, read


it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.


Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts.


Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.


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Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.


However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.


Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9


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Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-762-2737, or write: Pontiac Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7


Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc.


Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle.


Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle.


The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle.


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Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings.


Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: (cid:129) How various systems in your


vehicle were operating


(cid:129) Whether or not the driver and


passenger safety belts were buckled/fastened


(cid:129) How far, if at all, the driver was pressing the accelerator and/or brake pedal


(cid:129) How fast the vehicle was


traveling


ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to: Helm, Incorporated P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.


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This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.


GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of GM’s defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.


OnStar® If your vehicle has OnStar and you subscribe to the OnStar services, please refer to the OnStar Terms and Conditions for information on data collection and use.


Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions.


Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.


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Inflate? ........................ 1-26


Appointments, Scheduling


Airbag System (cont.) Passenger Sensing


System ........................ 1-28


Servicing Your


Airbag-Equipped Vehicle ........................ 1-33


What Makes an Airbag


What Will You See After


an Airbag Inflates? ........ 1-26


When Should an Airbag


Inflate? ........................ 1-24
Where Are the Airbags? ..... 1-23


All-Wheel-Drive (AWD)


System ........................... 8-22


All-Wheel-Drive Service


Light ............................... 4-24
............ 6-14


Antenna, Fixed Mast Antenna, XM™ Satellite


Radio Antenna System ...... 6-14


Antilock Brake


System (ABS) .................. 8-20


Antilock Brake, System


Warning Light ................... 4-18


INDEX


i-1


Appearance Care


Chemical Paint Spotting ..... 9-90
Exterior Cleaning .............. 9-86
Finish Damage ................. 9-89
Interior Cleaning ............... 9-83
Sheet Metal Damage ........ 9-89
Underbody Maintenance .... 9-90


Service ........................... 12-8
Ashtray(s) ........................... 4-10
Audio System ........................ 6-1


Audio Steering Wheel


Controls ....................... 6-13
Fixed Mast Antenna .......... 6-14
Radio Reception ............... 6-14
Setting the Clock ................ 6-2
XM™ Satellite Radio


Antenna System ............ 6-14
Audio System(s) .................... 6-3
Automatic Headlamp System ... 5-2
Automatic Transmission


Fluid ............................... 9-14
Operation .................... 8-6, 8-8


Accessories and


Modifications ...................... 9-3
Accessory Power Outlets ........ 4-9
Adding Equipment to Your


Airbag-Equipped Vehicle .... 1-34
Additives, Fuel ..................... 8-37
Add-On Electrical


Equipment ....................... 9-35
Air Cleaner/Filter, Engine ....... 9-12
Air Conditioning ..................... 7-1
Airbag


Passenger Status


Indicator ....................... 4-15
Readiness Light ................ 4-14
System, Replacing Parts


After a Crash ................ 1-35
Airbag System ..................... 1-21


Adding Equipment to


Your Airbag-Equipped Vehicle ........................ 1-34
Check ............................. 1-35
How Does an Airbag


Restrain? ..................... 1-26


2009 - Pontiac Vibe Owner Manual


i-2


INDEX


Battery ............................... 9-30
Run-Down Protection .......... 5-4


Brake


System Warning Light


System Inspection ........... 11-17
Brake Fluid ......................... 9-27
Brakes ............................... 9-27
....... 4-17
Braking ............................... 8-19
Break-In, New Vehicle ............ 8-2
Bulb Replacement ................ 9-31
Halogen Bulbs .................. 9-31
Headlamp Aiming .............. 9-30
Headlamps and Parking


Lamps ......................... 9-31
License Plate Lamps ......... 9-34
Replacement Bulbs ........... 9-35
Taillamps ......................... 9-33
Buying New Tires ................. 9-54


California Fuel ..................... 8-36
California Perchlorate


Materials Requirements ....... 9-3


California Proposition


65 Warning ........................ 9-3
Canadian Owners ..................... ii


Capacities and


Specifications ................... 10-2
Carbon Monoxide ......... 8-16, 8-29
Care, Safety Belts ................ 1-20
Cargo Cover ......................... 3-4
Cargo Management System .... 3-6
Cargo Tie Downs ................... 3-6
Cautions and Notices ............... iii CD, MP3 .............................. 6-9
Center Console Storage Area ... 3-2
Chains, Tire ........................ 9-60
Charging System Light .......... 4-16
Check


Engine Lamp ................... 4-20
Chemical Paint Spotting ........ 9-90
Child Restraints


Child Restraint Systems ..... 1-41
Infants and Young


Children ....................... 1-38


Lower Anchors and Tethers


for Children .................. 1-44
Older Children .................. 1-36
Securing .................. 1-50, 1-53
Where to Put the


Restraint ...................... 1-43


Cleaning


Exterior ........................... 9-86
Interior ............................ 9-83
Underbody Maintenance .... 9-90


Climate Control System .......... 7-1


Air Filter, Passenger


Compartment .................. 7-4
Outlet Adjustment ............... 7-3
Clock, Setting ........................ 6-2
Clutch, Hydraulic .................. 9-17
Collision Damage Repair ..... 12-11
Compact Spare Tire ............. 9-70
Content Theft-Deterrent ......... 2-10
Control of a Vehicle .............. 8-18
Coolant


Engine ............................ 9-18
Engine


Temperature Gage ......... 4-19
Cooling System ................... 9-18
Cruise Control ....................... 4-4
Cruise Control Light .............. 4-23
Cupholders ........................... 3-1
Customer Assistance


Information Courtesy


Transportation ..... 12-4, 12-10


Customer Assistance


Offices ......................... 12-4


Customer Satisfaction


Procedure .................... 12-1


2009 - Pontiac Vibe Owner Manual


........................ 4-24
Ajar Light Locks ............................... 2-6
Power Door Locks .............. 2-7
Rear Door Security Locks .... 2-7
Driver Storage Compartment .... 3-3
Driving


At Night .......................... 8-26
Before a Long Trip ............ 8-28
Defensive ........................ 8-17
Drunken .......................... 8-18
Highway Hypnosis ............ 8-28
Hill and Mountain Roads .... 8-28
In Rain and on Wet


Roads ......................... 8-27


Rocking Your Vehicle to


Get it Out


.................... 8-31
Winter ............................. 8-29


EDR ................................. 12-17
Electrical System


Add-On Equipment ............ 9-35
Engine Compartment


Fuse Block ................... 9-39


Fuses and Circuit


Breakers ...................... 9-36


INDEX


i-3


Electrical System (cont.)


Headlamp Wiring .............. 9-35
Instrument Panel


Fuse Block ................... 9-36


Power Windows and


Other Power Options ..... 9-36
Windshield Wiper Fuses .... 9-36


Engine


Air Cleaner/Filter ............... 9-12
Check and Service Engine


Soon Lamp .................. 4-20
Coolant ........................... 9-18
Coolant Heater ................... 8-5
Coolant


Temperature Gage ......... 4-19


Cooling System


Inspection ................... 11-17
Drive Belt Routing ............. 10-5
Engine Compartment


Overview ....................... 9-6
Exhaust ........................... 8-16
Oil ................................... 9-9
Overheating ..................... 9-22
Starting ............................. 8-4
Entry Lighting ........................ 5-3
Event Data Recorders ......... 12-17
Extender, Safety Belt ............ 1-19
Exterior Lamps ...................... 5-1


Customer Assistance Information


Door


(cont.)


GM Mobility


Reimbursement Program ....................... 12-5


Reporting Safety Defects


to General Motors ........ 12-16


Reporting Safety Defects


to the Canadian Government ................ 12-15


Reporting Safety Defects


to the United States Government ................ 12-15


Roadside Assistance


Program ....................... 12-5


Service Publications


Ordering Information ..... 12-16


Daytime Running Lamp .......... 5-2
Defensive Driving ................. 8-17
Disc, MP3 ............................ 6-9
Doing Your Own


Service Work ..................... 9-4
Dome Lamps ........................ 5-3


2009 - Pontiac Vibe Owner Manual


i-4


INDEX


Filter


Engine Air Cleaner ............ 9-12
Finish Damage .................... 9-89
Fixed Mast Antenna ............. 6-14
Flashers, Hazard Warning ....... 4-3
Flash-to-Pass ........................ 4-7
Flat Tire .............................. 9-61
Flat Tire, Changing ............... 9-62
Flat Tire, Storing .................. 9-68
Floor Mats ............................ 3-3
Fluid


Automatic Transmission ..... 9-14
Power Steering ................. 9-24
Windshield Washer ........... 9-24


Fog Lamp


Fog .................................. 5-2
Fog Lamp Light ................... 4-23
Folding Seatback, Passenger ... 1-4
Fuel ................................... 8-36
Additives ......................... 8-37
California Fuel .................. 8-36
Filling a Portable Fuel


Container ..................... 8-40
Filling the Tank ................. 8-38
Fuels in Foreign


Countries ..................... 8-37
Gage .............................. 4-24


Fuel (cont.)


Fuses


Gasoline Octane ............... 8-36
Gasoline Specifications ...... 8-36
Low Warning Light ............ 4-25
System Inspection ........... 11-16


Engine Compartment


Fuse Block ................... 9-39


Fuses and Circuit


Breakers ...................... 9-36


Instrument Panel Fuse


Block ........................... 9-36
Windshield Wiper .............. 9-36


Gage


Engine Coolant


Temperature ................. 4-19
Fuel ................................ 4-24
Speedometer ................... 4-13
Tachometer ...................... 4-13


Gasoline


Octane ............................ 8-36
Specifications ................... 8-36
Glove Box ............................ 3-1
GM Mobility Reimbursement


Program .......................... 12-5


Hazard Warning Flashers ........ 4-3
Head Restraints ..................... 1-6
Headlamp


Aiming ............................ 9-30
Headlamp Wiring ................. 9-35
Headlamps


Bulb Replacement ............. 9-31
Daytime Running Lamp ....... 5-2
Exterior Lamps ................... 5-1
Flash-to-Pass ..................... 4-7
Halogen Bulbs .................. 9-31
Headlamps and Parking


Lamps ......................... 9-31
High/Low Beam Changer ..... 4-7
Heater ................................. 7-1
Engine Coolant .................. 8-5
Height Adjuster, Seat .............. 1-2
Highbeam On Light .............. 4-24
Highway Hypnosis ................ 8-28
Hill and Mountain Roads ....... 8-28
Hood


Release ............................ 9-5
Hooks .................................. 3-3
Horn .................................... 4-3
How to Wear Safety Belts


Properly .......................... 1-11
Hydraulic Clutch ................... 9-17


2009 - Pontiac Vibe Owner Manual


K


Keyless Entry System ............ 2-3
Keys .................................... 2-2


Labeling, Tire Sidewall .......... 9-42
Lamp


Malfunction Indicator ......... 4-20


Lamps


Dome ............................... 5-3
Reading ............................ 5-4
................ 1-16


Lap-Shoulder Belt LATCH System


Replacing Parts After a


Crash .......................... 1-49


LATCH System for Child


Restraints ........................ 1-44
License Plate Lamps ............ 9-34
Liftgate


Carbon Monoxide ............... 2-8


Airbag Readiness ............. 4-14
Antilock Brake System


(ABS) Warning .............. 4-18
Brake System Warning ...... 4-17
Charging System .............. 4-16


Ignition Positions ................... 8-2
Immobilizer ........................... 2-9
Immobilizer Operation ............. 2-9
Infants and Young Children,


Restraints ........................ 1-38
Inflation - Tire Pressure ......... 9-47
Inspection


Brake System ................. 11-17
Engine Cooling System .... 11-17
Exhaust System .............. 11-16
Fuel System ................... 11-16
Part C - Periodic


Maintenance ............... 11-16


Steering, Suspension and


Front Drive Axle Boot and Seal .................... 11-16
Throttle System .............. 11-17


Instrument Panel


Brightness ......................... 5-3
Cluster ............................ 4-12
Overview ........................... 4-2


Light


Jump Starting ...................... 9-71


2009 - Pontiac Vibe Owner Manual


INDEX


i-5


Light (cont.)


Cruise Control .................. 4-23
Door Ajar ......................... 4-24
Fog Lamp ........................ 4-23
Highbeam On ................... 4-24
Lights On Reminder .......... 4-23
Low Fuel Warning ............. 4-25
Low Tire Pressure


Warning Light


............... 4-18


Low Washer Fluid


Warning ....................... 4-23
Oil Pressure ..................... 4-22
Passenger Airbag Status


Indicator ....................... 4-15
Safety Belt Reminders ....... 4-14
Security ........................... 4-22
Service All-Wheel-Drive ...... 4-24
Speed Sensitive Power


Steering (SSPS) Warning Light


............... 4-18
StabiliTrak® Indicator ......... 4-19
Taillamp Indicator .............. 4-23
TCS Warning Light ........... 4-19
Traction Control System


(TCS) Warning .............. 4-19


Lighting


Entry ................................ 5-3


i-6


INDEX


Lights


Exterior Lamps ................... 5-1
Flash-to-Pass ..................... 4-7
High/Low Beam Changer ..... 4-7
Loading Your Vehicle ............ 8-32
Locks


Door ................................. 2-6
Power Door ....................... 2-7
Rear Door Security Locks .... 2-7
Loss of Control .................... 8-25
Low Fuel Warning Light ........ 4-25
Low Washer Fluid Warning


Light ............................... 4-23


Lower Anchors and Tethers


for Children ...................... 1-44
Luggage Carrier .................... 3-2


Maintenance Schedule


At Each Fuel Fill ............. 11-12
At Least Once a Month ... 11-13
At Least Once a Year ...... 11-13
At Least Twice a Year ..... 11-13
Brake System


Inspection ................... 11-17


Engine Cooling System


Inspection ................... 11-17


Maintenance Schedule (cont.)


Maintenance Schedule (cont.)


Exhaust System


Inspection ................... 11-16
Fuel System Inspection .... 11-16
How This Section is


Organized .................... 11-2
Introduction ...................... 11-1
Maintenance Replacement


Parts ........................... 10-4


Maintenance


Requirements ............... 11-2


Part A - Scheduled


Maintenance Services .... 11-3


Part B - Owner Checks


and Services ............... 11-12


Part C - Periodic


Maintenance Inspections ................. 11-16


Part D - Recommended


Fluids and Lubricants ... 11-18


Part E - Maintenance


Record ....................... 11-20
Scheduled Maintenance ..... 11-4
Steering, Suspension and


Front Drive Axle Boot and Seal Inspection ..... 11-16


Throttle System


Inspection ................... 11-17
Using .............................. 11-3
Your Vehicle and the


Environment ................. 11-2
Malfunction Indicator Lamp .... 4-20
Manual Seats ........................ 1-2
Manual Transmission


Fluid ............................... 9-16
Operation ........................ 8-11


Mirrors


Manual Rearview Mirror ..... 2-13
Outside Power Mirrors ....... 2-14
MP3 .................................... 6-9
MyGMLink.com .................... 12-3


Navigation System,


Privacy .......................... 12-18
New Vehicle Break-In ............. 8-2
Notices and Cautions ............... iii Notification


Service Airbag Message .... 4-16


2009 - Pontiac Vibe Owner Manual


Fluids and Lubricants ...... 11-18


Radio Frequency Identification


Parking


Over Things That Burn ...... 8-16
Parking Your Vehicle ............ 8-15
Part A - Scheduled


Maintenance Services ........ 11-3


Part B - Owner Checks


and Services .................. 11-12


Part C - Periodic Maintenance


Inspections ..................... 11-16


Part D - Recommended


Part E - Maintenance


Record .......................... 11-20


Passenger Airbag Status


Indicator .......................... 4-15


Passenger Compartment


Air Filter ............................ 7-4
Passenger Sensing System ... 1-28
Passing .............................. 8-25
Perchlorate Materials


Requirements, California ...... 9-3


Power


Door Locks ........................ 2-7
Electrical System .............. 9-36
Outlet 115 Volt Alternating


Current ........................ 4-10
Retained Accessory ............ 8-4
Steering Fluid ................... 9-24
Windows ......................... 2-12


INDEX


i-7


Pressure Cap ...................... 9-22
Privacy ............................. 12-17
Event Data Recorders ..... 12-17
Navigation System .......... 12-18
OnStar .......................... 12-18
Radio Frequency


Identification ................ 12-18


(RFID), Privacy ............... 12-18
Radio(s) ............................... 6-3
Radios


Reception ........................ 6-14
Setting the Clock ................ 6-2
Reading Lamps ..................... 5-4
Rear Door Security Locks ....... 2-7
Rear Seat Operation .............. 1-7
Rear Windshield Washer/


Wiper ............................... 4-8
Rearview Mirrors .................. 2-13
Reclining Seatbacks ............... 1-3
Recreational Vehicle Towing ... 9-75
Remote Keyless Entry (RKE)


System ............................. 2-3


Remote Keyless Entry (RKE)


System, Operation .............. 2-4


Odometer ........................... 4-13
Odometers, Trip ................... 4-13
Off-Road Recovery ............... 8-24
Oil


Engine .............................. 9-9
Pressure Light .................. 4-22
Older Children, Restraints ...... 1-36
Online Owner Center ............ 12-3
OnStar, Privacy .................. 12-18
OnStar® System, see


OnStar® Manual ............... 4-25
.................. 7-3


Outlet Adjustment Outlets


Accessory Power ................ 4-9


Outside


Power Mirrors .................. 2-14
Overhead Console ................. 3-2
Owner Checks, Service .......... 9-5
Owners, Canadian .................... ii


Paint, Damage ..................... 9-89
Park


Shifting Into ..................... 8-13
Shifting Out of .................. 8-14
Park Brake .......................... 8-12


2009 - Pontiac Vibe Owner Manual


i-8


INDEX


Removing the Flat Tire and


Installing the Spare Tire ..... 9-64


Removing the Spare Tire


and Tools ........................ 9-63
Replacement Bulbs .............. 9-35
Replacement Parts,


Maintenance .................... 10-4


Replacing LATCH System


Parts After a Crash ........... 1-49


Reporting Safety Defects


Canadian Government ..... 12-15
General Motors ............... 12-16
United States


Government ................ 12-15


Restraint System Check


Replacing Airbag System


Parts After a Crash ........ 1-35


Replacing Safety Belt


System Parts After a Crash .......................... 1-20
Retained Accessory Power ...... 8-4
Roadside


Assistance Program .......... 12-5


Rocking Your Vehicle to


Get it Out ........................ 8-31
.... 10-5


Routing, Engine Drive Belt Running the Vehicle While


Parked ............................ 8-17


Safety Belt Reminders .......... 4-14
Safety Belts .......................... 1-8
Care of ........................... 1-20
Check ............................. 1-20
How to Wear Safety Belts


Properly ....................... 1-11
Lap-Shoulder Belt ............. 1-16
Replacing Parts After a


Crash .......................... 1-20
Safety Belt Extender ......... 1-19
Safety Belt Use During


Pregnancy .................... 1-19
Scheduled Maintenance ........ 11-4
Seatback, Folding Passenger ... 1-4
Seats


Head Restraints ................. 1-6
Height Adjuster .................. 1-2
Passenger Folding


Seatback ....................... 1-4
Rear Seat Operation ........... 1-7
Reclining Seatbacks ............ 1-3


Securing Child


Restraints ................ 1-50, 1-53
Security Light ...................... 4-22


Service ................................ 9-2


Accessories and


Modifications .................. 9-3


Adding Equipment to the


Outside of the Vehicle ..... 9-4
All-Wheel-Drive Light ......... 4-24
California Perchlorate


Materials Requirements .... 9-3


California Proposition


65 Warning .................... 9-3
Doing Your Own Work ........ 9-4
Engine Soon Lamp ........... 4-20
Owner Checks ................... 9-5
Publications Ordering


Information ................. 12-16


Service Airbag Notification


System Message .............. 4-16


Service, Scheduling


Appointments ................... 12-8


Servicing Your


Airbag-Equipped Vehicle .... 1-33
Setting the Clock ................... 6-2
Sheet Metal Damage ............ 9-89
Shifting Into Park ................. 8-13
Shifting Out of Park .............. 8-14
Signals, Turn and


Lane-Change ..................... 4-7


2009 - Pontiac Vibe Owner Manual


Storage Areas (cont.)


Luggage Carrier ................. 3-2
Overhead Console .............. 3-2


Stuck in Sand, Mud, Ice, or


Snow .............................. 8-31
Sun Visors .......................... 2-13
Sunroof .............................. 2-14


Tachometer ......................... 4-13
Taillamp Indicator Light ......... 4-23
Taillamps ............................ 9-33
TCS Warning Light ............... 4-19
Theft-Deterrent Systems ......... 2-9
Content Theft-Deterrent ..... 2-10
Immobilizer ........................ 2-9
Immobilizer Operation ......... 2-9
Throttle System Inspection ... 11-17
Tilt Wheel ............................. 4-4
Time, Setting ......................... 6-2
Tires .................................. 9-41
Buying New Tires ............. 9-54
Chains ............................ 9-60
Changing a Flat Tire ......... 9-62
Compact Spare Tire .......... 9-70
Different Size ................... 9-56


Spare Tire ......................... 9-70
Compact Installing .......................... 9-64
Removing ........................ 9-63
Storing ............................ 9-68
Specifications, Capacities ...... 10-2
Speed Sensitive Power


Steering (SSPS) Warning Light ................... 4-18
Speedometer ....................... 4-13
StabiliTrak® Indicator Light ..... 4-19
Stabilitrak® System ............... 8-22
Starting the Engine ................ 8-4
Steering .............................. 8-23
Steering, Suspension and


Front Drive Axle Boot and Seal Inspection ............... 11-16


Steering Wheel Controls,


Audio .............................. 6-13
Steering Wheel, Tilt Wheel ...... 4-4
Storage Areas


Cargo Management


System .......................... 3-6


Center Console


Storage Area .................. 3-2
Cupholders ........................ 3-1
Driver Storage


Compartment .................. 3-3
Glove Box ......................... 3-1


2009 - Pontiac Vibe Owner Manual


INDEX


i-9


Tires (cont.)


If a Tire Goes Flat ............ 9-61
Inflation - Tire Pressure ..... 9-47
Inspection and Rotation ..... 9-53
Installing the Spare Tire ..... 9-64
Pressure Monitor


Operation ..................... 9-50
Pressure Monitor System ... 9-48
Removing the Flat Tire ...... 9-64
Removing the Spare Tire


and Tools ..................... 9-63


Storing a Flat or Spare Tire


and Tools ..................... 9-68
Tire Sidewall Labeling ....... 9-42
Tire Terminology and


Definitions .................... 9-44


Uniform Tire Quality


Grading ....................... 9-56


Wheel Alignment and Tire


Balance ....................... 9-58
Wheel Replacement .......... 9-59
When It Is Time for


New Tires .................... 9-54


Recreational Vehicle .......... 9-75
Towing a Trailer ................ 9-77
Your Vehicle ..................... 9-75


Towing


i-10


INDEX


Traction


Control System (TCS) ....... 8-21
Control System Warning


Light ............................ 4-19
Stabilitrak® System ........... 8-22


Transmission


Fluid, Automatic ................ 9-14
Fluid, Manual ................... 9-16


Transmission Operation,


Automatic ................... 8-6, 8-8


Transmission Operation,


Manual ............................ 8-11
Trip Odometers .................... 4-13
Turn and Lane-Change


Signals ............................. 4-7


Turn Signal/Multifunction


Lever ................................ 4-4


Uniform Tire Quality

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