2009 Pontiac VIBE Owners Manual

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❑ Change manual transmission ﬂuid every 30,000 miles (48 000 km) only if your vehicle is used to tow a trailer. 35,000 Miles (56 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 40,000 Miles (64 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 45,000 Miles (72 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. ❑ Inspect passenger compartment air ﬁlter. 50,000 Miles (80 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. 2009 - Pontiac Vibe Owner Manual Service and Maintenance 11-7 60,000 Miles (96 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Replace engine air cleaner ﬁlter (or every 24 months, whichever occurs ﬁrst). See Engine Air Cleaner/Filter on page 9-12 for more information. ❑ Check restraint system. Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Airbag System Check on page 1-35. ❑ Replace passenger compartment air ﬁlter. ❑ Inspect engine accessory drive belts (or every 48 months, whichever occurs ﬁrst). Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. An Emission Control Service. ❑ Inspect for tappet noise and engine vibration. Adjust valve clearance to factory speciﬁcations if necessary (or every 48 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Inspect fuel tank, cap, cap gasket, and lines for damage or leaks (or every 24 months, whichever occurs ﬁrst). Replace parts as needed. An Emission Control Service. (See footnote †.) ❑ Change manual transmission ﬂuid every 30,000 miles (48 000 km) only if your vehicle is used to tow a trailer. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 55,000 Miles (88 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 2009 - Pontiac Vibe Owner Manual 11-8 Service and Maintenance ❑ Change automatic transmission ﬂuid every 60,000 miles (96 000 km) if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. If you do not use your vehicle under any of these conditions, the ﬂuid does not require changing. See Part D: Recommended Fluids and Lubricants on page 11-18 for the proper ﬂuid to use. 65,000 Miles 104 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 70,000 Miles (112 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 75,000 Miles (120 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. ❑ Inspect passenger compartment air ﬁlter. ❑ Inspect engine accessory drive belts (or 12 months since last inspection). An Emission Control Service. 80,000 Miles (128 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. 2009 - Pontiac Vibe Owner Manual Service and Maintenance 11-9 90,000 Miles (144 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Replace engine air cleaner ﬁlter (or every 24 months, whichever occurs ﬁrst). See Engine Air Cleaner/Filter on page 9-12 for more information. ❑ Check restraint system. Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Airbag System Check on page 1-35. ❑ Replace passenger compartment air ﬁlter. ❑ Inspect engine accessory drive belts (or 12 months since last inspection). An Emission Control Service. ❑ Inspect fuel tank, cap, cap gasket, and lines for damage or leaks (or every 24 months, whichever occurs ﬁrst). Replace parts as needed. An Emission Control Service. (See footnote †.) ❑ Change manual transmission ﬂuid every 30,000 miles (48 000 km) only if your vehicle is used to tow a trailer. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 85,000 Miles (136 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 2009 - Pontiac Vibe Owner Manual 11-10 Service and Maintenance 95,000 Miles (152 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 100,000 Miles (160 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 105,000 Miles (168 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. ❑ Inspect passenger compartment air ﬁlter. ❑ Inspect engine accessory drive belts (or every 48 months, whichever occurs ﬁrst). Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. An Emission Control Service. 110,000 Miles (176 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 2009 - Pontiac Vibe Owner Manual Service and Maintenance 11-11 ❑ Replace engine air cleaner ﬁlter (or every 24 months, whichever occurs ﬁrst). See Engine Air Cleaner/Filter on page 9-12 for more information. ❑ Replace passenger compartment air ﬁlter. ❑ Inspect engine accessory drive belts (or every 48 months, whichever occurs ﬁrst). Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. An Emission Control Service. ❑ Replace spark plugs. An Emission Control Service. ❑ Inspect for tappet noise and engine vibration. Adjust valve clearance to factory speciﬁcations if necessary (or every 48 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Inspect fuel tank, cap, cap gasket, and lines for damage or leaks (or every 24 months, whichever occurs ﬁrst). Replace parts as needed. An Emission Control Service. (See footnote †.) ❑ Change manual transmission ﬂuid every 30,000 miles (48 000 km) only if your vehicle is used to tow a trailer. ❑ Change automatic transmission ﬂuid every 60,000 miles (96 000 km) if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. If you do not use your vehicle under any of these conditions, the ﬂuid does not require changing. See Part D: Recommended Fluids and Lubricants on page 11-18 for the proper ﬂuid to use. 115,000 Miles (184 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) ❑ Inspect engine air cleaner ﬁlter if you are driving in dusty conditions. Replace ﬁlter if necessary. 120,000 Miles (192 000 km) ❑ Change engine oil and ﬁlter (or every 3 months, whichever occurs ﬁrst). An Emission Control Service. ❑ Rotate tires. See Tire Inspection and Rotation on page 9-53 for proper rotation pattern and additional information. (See footnote +.) 2009 - Pontiac Vibe Owner Manual 11-12 Service and Maintenance 150,000 Miles (240 000 km) ❑ Drain, ﬂush, and reﬁll the cooling system (or every 5 years, whichever occurs ﬁrst). This service can be complex; you should have your dealer/ retailer perform this service. See Engine Coolant on page 9-18 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and neck. Pressure test cooling system and pressure cap. An Emission Control Service. Part B: Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure vehicle safety, dependability, and emission control performance. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. It is important to check Engine Oil Level Check Notice: the engine oil regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 9-9. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 9-18. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer ﬂuid reservoir and add the proper ﬂuid if necessary. See Windshield Washer Fluid on page 9-24. Hood Latch Operation Check Pull the primary hood latch release handle inside the vehicle. The secondary latch should keep the hood from opening all the way when the primary latch is released. Make sure the hood closes ﬁrmly. See Hood Release on page 9-5. 2009 - Pontiac Vibe Owner Manual At Least Once a Month Tire Inﬂation Check Inspect the tires and make sure the tires are inﬂated to the correct pressures. Do not forget to check the spare tire. See Inﬂation - Tire Pressure on page 9-47. At Least Twice a Year Wiper Blade Check Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 9-25 and Exterior Cleaning on page 9-86 for more information. Service and Maintenance 11-13 Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 11-18. Fluid Level Check Check the power steering pump, rear axle, transfer case, and automatic or manual transmission ﬂuid levels and add as needed. See Automatic Transmission Fluid on page 9-14 or Manual Transmission Fluid on page 9-16. Check for leaks. A ﬂuid loss in these systems could indicate a problem. Have the system inspected and repaired at once. At Least Once a Year Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant speciﬁed in Part D. Seat Operation Check Make sure the head restraints stay in position and all seat latches lock. Check that the recliner holds by pushing and pulling the seatback while it is reclined. Body Lubrication Service Lubricate all hood latch assembly, secondary latch, pivots, spring anchor, release pawl, hood and body door hinges, rear compartment, and any folding seat hardware. Part D tells you what to use. More frequent lubrication might be required when exposed to a corrosive environment. 2009 - Pontiac Vibe Owner Manual 11-14 Service and Maintenance Starter Switch Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 8-12. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. For automatic transmission vehicles, try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service. For manual transmission vehicles, put the shift lever in Neutral, push the clutch pedal down halfway, and try to start the engine. The vehicle should start only when the clutch pedal is pushed down all the way to the ﬂoor. If the vehicle starts when the clutch pedal is not pushed all the way down, contact your dealer/retailer for service. Automatic Transmission Shift Lock Control System Check { CAUTION When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 8-12. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service. 2009 - Pontiac Vibe Owner Manual Service and Maintenance 11-15 To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. For automatic transmission vehicles, the ignition should turn to LOCK/OFF only when the shift lever is in P (Park). For manual transmission vehicles, the ignition should turn to LOCK/ OFF only if you push the ignition key in farther, while turning it toward LOCK/OFF. Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check { CAUTION When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake’s holding ability: With the engine running and transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. 2009 - Pontiac Vibe Owner Manual (cid:129) (cid:129) (cid:129) (cid:129) 11-16 Service and Maintenance Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year, for instance, each spring and fall. You should let your dealer/retailer do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services can be found in a service manual. See Service Publications Ordering Information on page 12-16. Steering, Suspension and Front Drive Axle Boot and Seal Inspection Inspect the front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering cables for proper hook-up, binding, cracks, chaﬁng, etc. Clean and then inspect the drive axle boot seals for damage, tears, or leakage. Replace seals if necessary. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing, or out-of-position parts as well as open seams, holes, loose connections, or other conditions which could cause a heat build-up in the ﬂoor pan or could let exhaust fumes into the vehicle. See Engine Exhaust on page 8-16. Fuel System Inspection Inspect the complete fuel system for damage or leaks. 2009 - Pontiac Vibe Owner Manual Service and Maintenance 11-17 Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, ﬁttings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year. Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking. 2009 - Pontiac Vibe Owner Manual 11-18 Service and Maintenance Part D: Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer/retailer. Usage Fluid/Lubricant Engine Oil Engine Coolant Hydraulic Brake/Clutch System Windshield Washer Solvent Manual Transmission Automatic Transmission Key Lock Cylinders Manual Transmission Shift Linkage Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 9-9. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 9-18. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid. Optikleen® Washer Solvent. GM Goodwrench® Synthetic Manual Transmission Fluid (GM Part No. U.S. 12346190, in Canada 10953477 — 1 quart) or SAE 75W-90 GL-5 gear oil. Use only T-IV Automatic Transmission Fluid (GM Part No. U.S. 88900925, in Canada 22689186). Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. 2009 - Pontiac Vibe Owner Manual Service and Maintenance 11-19 Usage Clutch Linkage Pivot Points Floor Shift Linkage Chassis Lubrication Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Hood and Door Hinges Weatherstrip Conditioning Fluid/Lubricant Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2 Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). 2009 - Pontiac Vibe Owner Manual 11-20 Service and Maintenance Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading, and who performed the service and any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record pages. Also, you should retain all maintenance receipts. Date Odometer Reading Maintenance Record Serviced By Maintenance Record 2009 - Pontiac Vibe Owner Manual Date Odometer Reading Maintenance Record (cont’d) Serviced By Maintenance Record Service and Maintenance 11-21 2009 - Pontiac Vibe Owner Manual 11-22 Service and Maintenance Date Odometer Reading Maintenance Record (cont’d) Serviced By Maintenance Record 2009 - Pontiac Vibe Owner Manual Customer Information 12-1 Customer Information Customer Information Customer Satisfaction Procedure .......................12-1 Online Owner Center ........12-3 Customer Assistance for Text Telephone (TTY) Users ..............................12-4 Customer Assistance Offices ............................12-4 GM Mobility Reimbursement Program ..........................12-5 Roadside Assistance Program ..........................12-5 Scheduling Service Appointments (for Service) .....................12-8 Scheduling Service Appointments (for Vehicle Customization) .................12-8 Courtesy Transportation ...12-10 Collision Damage Repair ...........................12-11 Reporting Safety Defects Reporting Safety Defects to the United States Government ...................12-15 Reporting Safety Defects to the Canadian Government ...................12-15 Reporting Safety Defects to General Motors .........12-16 Service Publications Ordering Information ......12-16 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...................12-17 Event Data Recorders .....12-17 OnStar® ..........................12-18 Navigation System ...........12-18 Radio Frequency Identiﬁcation (RFID) .......12-18 Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager. 2009 - Pontiac Vibe Owner Manual 12-2 Customer Information STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Pontiac Customer Assistance Center at 1-800-762-2737. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. (cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present mileage. When contacting Pontiac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One ﬁrst. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you can ﬁle with the BBB Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You can contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. 2009 - Pontiac Vibe Owner Manual Customer Information 12-3 For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Your inquiry should be accompanied by the Vehicle Identiﬁcation Number (VIN). Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Speciﬁc vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner manual. (cid:129) Keep track of your vehicle’s service history and maintenance schedule. Find GM dealers/retailers for service nationwide. (cid:129) Receive special promotions and privileges only available to members. Refer to MyGMLink.com on the web for updated information and to register your vehicle. STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. 2009 - Pontiac Vibe Owner Manual (cid:129) 12-4 Customer Information My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: (cid:129) My Showroom: Find and save information on vehicles and current offers in your area. (cid:129) My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM Dealers or Retailers. (cid:129) My Driveway: Receive service reminders and helpful advice on owning and maintaining your vehicle. (cid:129) My Preferences: Manage your proﬁle, subscribe to E-News and use tools and forms with greater ease. To sign up to My GM Canada, visit the My GM Canada section within gmcanada.com. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Pontiac has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Pontiac by dialing: 1-800-833-PONT (7668). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Pontiac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Pontiac, the letter should be addressed to: United States — Customer Assistance Pontiac Customer Assistance Center P.O. Box 33172 Detroit, MI 48232-5172 www.Pontiac.com 1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-ROADSIDE (762-3743) From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 2009 - Pontiac Vibe Owner Manual Customer Information 12-5 Mexico, Central America and Caribbean Islands/ Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. Roadside Assistance Program For U.S. purchased vehicles, call 1-800-ROADSIDE (762-3743); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Canada — Customer Assistance General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Overseas — Customer Assistance Please contact the local General Motors Business Unit. 2009 - Pontiac Vibe Owner Manual 12-6 Customer Information Calling for Assistance When calling Roadside Assistance, have the following information ready: (cid:129) Your name, home address, and home telephone number Telephone number of your location Location of the vehicle (cid:129) Model, year, color, and license plate number of the vehicle (cid:129) Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle (cid:129) Description of the problem Coverage Services are provided up to 5 years/100,000 miles (160 000 km), whichever comes ﬁrst. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. (cid:129) Emergency Tow From a Public Road or Highway: Tow to the nearest Pontiac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. Flat Tire Change: Service is provided to change a ﬂat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inﬂated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty. (cid:129) Battery Jump Start: Service is provided to jump start a dead battery. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Pontiac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Pontiac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided (cid:129) Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identiﬁcation before this service is given. 2009 - Pontiac Vibe Owner Manual (cid:129) (cid:129) (cid:129) (cid:129) Trip Interruption Beneﬁts and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. Services Not Included in Roadside Assistance Impound towing caused by violation of any laws. Legal ﬁnes. (cid:129) Mounting, dismounting or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway. Services Speciﬁc to Canadian Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery. Customer Information 12-7 Trip Interruption Beneﬁts and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. (cid:129) Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. 2009 - Pontiac Vibe Owner Manual (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) 12-8 Customer Information Scheduling Service Appointments (for Service) When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Scheduling Service Appointments (for Vehicle Customization) Your vehicle may have lighting and door lock features that can be programmed to your preference. You will need to schedule an appointment with your dealer/retailer if you would like to change the way these features are currently programmed. The following is a list of the features that can be programmed. See your dealer/retailer to change the programming of these features: Driver Door Key Unlock Switch: If this feature is programmed on, all of the doors will unlock when the key is turned twice in the driver’s door lock cylinder. When the vehicle left the factory this feature was programmed on. Courtesy Lamp Timer: This feature allows for changing how long the courtesy lamps stay on when all the doors and liftgate are closed and the key is out of the ignition, in LOCK/OFF, or in ACC/ACCESSORY. When the vehicle left the factory the courtesy lamps were programmed to stay on for 15 seconds. This can be changed to 7.5 seconds or 30 seconds. Interior Lamps when Ignition Off: If this feature is programmed on, the interior lamps will come on when the ignition is turned off when it is dark outside. When the vehicle left the factory this feature was programmed on. 2009 - Pontiac Vibe Owner Manual Customer Information 12-9 Interior Lamps on with Door Key Unlock: If this feature is programmed on, the interior lamps will come on when the doors are unlocked when it is dark outside. When the vehicle left the factory this feature was programmed on. Key Fob Signal: If this feature is programmed on, the Remote Keyless Entry (RKE) transmitter can be used to lock and unlock the vehicle. When the vehicle left the factory this feature was programmed on. RFA Visual Feedback: If this feature is programmed on, the hazard lights will ﬂash when you lock and unlock the vehicle with the RKE transmitter. When the vehicle left the factory this feature was programmed on. RFA All Unlock Enable: If this feature is programmed on, pressing the RKE unlock button twice within three seconds will unlock all of the doors. When the vehicle left the factory this feature was programmed on. Remote Panic Command: If this feature is programmed on, pressing and holding the RKE panic button will cause the horn to sound and the lights to ﬂash. When the vehicle left the factory this feature was programmed on. Automatic Door Locking: If this feature is programmed on, the doors will automatically lock when the vehicle is shifted out of P (Park) or when the vehicle speed is greater than 8 mph (13 km/h). Automatic Door Unlocking: If this feature is programmed on, the doors will automatically unlock when the vehicle is shifted into P (Park) or when the ignition is turned off. All Door Unlock Command: If this feature is programmed on, the doors will all unlock when the driver’s door is opened. Lock-out Timer: This feature allows for changing how long of a delay there is before all of the doors lock when pressing the lock button on the RKE transmitter. When the vehicle left the factory the delay was set for 1 minute. This can be changed to 30 seconds or 2 minutes. 2009 - Pontiac Vibe Owner Manual 12-10 Customer Information Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. 2009 - Pontiac Vibe Owner Manual Customer Information 12-11 Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. 2009 - Pontiac Vibe Owner Manual 12-12 Customer Information Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. 2009 - Pontiac Vibe Owner Manual Customer Information 12-13 If a Crash Occurs Here is what to do if you are involved in a crash. (cid:129) Check to make sure that you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. (cid:129) Give only the necessary and requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 12-5 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. (cid:129) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. (cid:129) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. 2009 - Pontiac Vibe Owner Manual (cid:129) (cid:129) (cid:129) (cid:129) 12-14 Customer Information (cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/ retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. (cid:129) Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. 2009 - Pontiac Vibe Owner Manual Customer Information 12-15 Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9 2009 - Pontiac Vibe Owner Manual 12-16 Customer Information Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-762-2737, or write: Pontiac Customer Assistance Center P.O. Box 33172 Detroit, MI 48232-5172 In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. 2009 - Pontiac Vibe Owner Manual Customer Information 12-17 Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: (cid:129) How various systems in your vehicle were operating (cid:129) Whether or not the driver and passenger safety belts were buckled/fastened (cid:129) How far, if at all, the driver was pressing the accelerator and/or brake pedal (cid:129) How fast the vehicle was traveling ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. 2009 - Pontiac Vibe Owner Manual 12-18 Customer Information This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash

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2009 Pontiac VIBE Owners Manual