2003 Pontiac Bonneville Owners Manual

5-86

Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn. Aluminum or Chrome-Plated Wheels Your vehicle may be equipped with either aluminum or chrome-plated wheels. Keep your wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. The surface of these wheels is similar to the painted surface of your vehicle. Don’t use strong soaps, chemicals, abrasive polishes, abrasive cleaners,

cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Don’t take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. Tires To clean your tires, use a stiff brush with tire cleaner. Nofice: When applying a tire dressing, always take care to wipe off any overspray or splash from all painted surfaces on the body or wheels of the vehicle. Petroleum-based products may damage the paint finish and tires.

If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.

Finish Damage

Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials avaliable from your dealer or other service outlets. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

Underbody Maintenance

Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan and exhaust system even though they have corrosion protection. At least everv sprinq, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.

5-a7

Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms; blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

whitewalls. from

5-88

GM Vehicle Care/Appearance Materials See your GM dealer for more information on purchasing the following products.

GM Vehicle Care/Appearance Materials

Description Polishing Cloth Wax- Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner

marks

Usage

Interior and exterior polishing cloth. Removes tar, road oil and asphalt. Use on chrome or stainless steel. Removes soil and black

~~

Vinyl Cleaner

Glass Cleaner

Cleans vinyl tops, upholstery and convertible tops. Removes dirt, grime, smoke and finaerprints.

GM Vehicle Care/Appearance Materials

(cont’d)

GM Vehicle Care/Appearance Materials

(cont’d)

Description

Usage

Description

Chrome and Wire Wheel Cleaner

Finish Enhancer

Swirl Remover Polish

Cleaner Wax

Foaming Tire Shine Low Gloss

Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, fingerprints, and surface contaminants, Spray on wipe off. Removes swirl marks, fine scratches and other light surface contamination. Removes light scratches and protects finish. Cleans, shines and protects in one easy step, no wiping necessary.

Wash Wax Concentrate

Spot Lifter

Odor Eliminator

Usage Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly and easily removes spots and stains from carpets, vinyl and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

See your General Motors parts department for these products. See Part D: Recommended Fluids and Lubricants on page 6-24.

5-89

Vehicle Identification

Vehicle Identification Number (VIN)

SAMPLE4UXl M072675

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.

Engine Identification The 8th character in your VIN is the engine code. This code will help you identify your engine, specifications and replacement parts. Service Parts Identification Label You’ll find this label on your spare tire cover. It’s very helpful if you ever need to order parts. On this label is:

your VIN, the model designation, paint information and a list of all production options and special equipment.

Be sure that this label is not removed from the vehicle.

5-90

Electrical System

Add-on Electrical Equipment

Notice: Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an air bag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Air Bag-Equipped Vehicle on page 1-55. Headlamp Wiring The headlamp wiring is protected by an internal circuit breaker. An electrical overload will cause the lamps to go on and off , or in some cases to remain off. If this happens, have your neaaiamp system cneckea right away.

Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed. Power Windows and Other Power Options Circuit breakers in the rear fuse block protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.

5-91

Fuses and Circuit Breakers

Engine Compartment Fuse Block

The engine compartment fuse block is located in the front of the engine compartment on the passenger’s side. Lift the cover to gain access.

Fuse 22 or 23 can be moved to the outer position to enable the accessory power outlet or cigarette lighter when the ignition is not on. See your dealer for additional assistance, if needed.

The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of damage caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. The MaxiFuses are located in two fuse blocks, one in the engine compartment and the other under the rear seat. If a MaxiFuse should blow, have your vehicle serviced by your dealer immediately. Removing Fuses You will find a fuse puller attached in both of the fuse blocks. Snap the wide end of the fuse puller on to the fuse, at the side indentations holding the puller and pull the fuse out.

5-92

Fuses

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 r)r 26

LU

Usage Powertrain Control Module Battery Headlamp High Beam Right Headlamp High Beam Left Ignition 1 Not Used Transaxle Cruise Control Direct Ignition System Injector Bank #2 Not Used Not Used Powertrain Control Module Ignition Oxygen Sensor Injector Bank #1 Auxiliary Power Cigar Lighter Fog Lamps/Daytime Running Lamps !-!%-! Air Conditioning Clutch

5-93

Fuses

Usage Not Used Accessory Windshield Wipers >!ct L ' s d Headlamp Low Beam Left Headlamp Low Beam Right Spare

Relays

27 28 29 30 31 32 33 34 35 36 37 38 39 40

Usage Headlamp High Beam Headlamp Low Beam Fog Lamps Daytime Running Lamps Horn Air Conditioning Clutch HVAC Solenoid Accessory Not Used Starter 1 Cooling Fan 1 Ignition 1 Cooling Fan Series/Parallel Cooling Fan 2

Circuit Breakers

41

Usage

Starter

Fuses

42 43 44 45 46 47 48 49 50 51 52 53

Usage Not Used Not Used Antilock Brake System Not Used Cooling Fan 1 Cooling Fan 2 Spare Spare Spare Spare Spare Fuse Puller

5-94

Removing the Rear Seat Cushion

Notice: The battery and main fuse blocks are located under the rear seat cushion. The battery’s ground terminal and some relay wires are exposed. To help avoid damage to the battery and wires, be careful when removing or reinstalling the seat cushion. Do not remove covers from covered parts. Do not store anything under the seat, as objects could touch exposed wires and cause a short. To remove the rear seat cushion, do the following: 1. Pull up on the front of the cushion to release the

front hooks,

2. Pull the cushion up and out toward the front of the

vehicle.

To reinstall the rear seat cushion, do the following:

A safety belt tha sn’t properly roL.---. _hrough the seat cushion or is twisted won’t prowide the protection needed in a crash. If the safety belt hasn’t been routed through the seat cushion at all, it won’t be there to work for the next passenger. The person sitting in that position could be badly injured. After reinstalling the seat cushion, always check to be sure that the safety belts are properly routed and are not twisted.

5-95

3. With the seat cushion lowered, push rearward and

then press down on the seat cushion until the spring locks on both ends engage.

4. Check to make sure the safety belts are properly

routed and that no portion of any safety belt is trapped under the seat. Also make sure the seat cushion is secured.

Rear Underseat Fuse Block

The rear fuse block is located below the rear seat on the driver’s side. The rear seat cushion must be removed to access the fuse block. See Removing the Rear Seat Cushion on page 5-95.

1. Buckle the center passenger position safety belt,

then route the safety belts through the proper slots in the seat cushion. Don’t let the safety belts get twisted.

2. Slide the rear of the cushion up and under the seatback so the rear locating guides hook into the wire loops on the back frame.

5-96

Fuses

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

07 L I

28 29 30 31 32 33

Usage Lamps Park Right Ventilation Solenoid Ignition 1 Lamps Park Left Interior Lamp Dimmer Module Satellite Digital Radio Heated Seat Left Front Not Used Rear Door Modules Stoplamps PARK (P) / REVERSE (R) Audio Retained Accessory Power Not Used Not Used Passenger Door Module Body

I nmnr. ln+nu;-u I 1 I L G I I V I L U I I lvcl

Not Used Ignition Switch Instrument Panel Heated Seat Right Front iiof: Used Heating, Ventilation, Air Conditioning

5-97

Fuses

Usage Fuel Pump Heater, Ventilation, Air Conditioning Blower hllemCl!-y SP?! Assembly Line Diagnostic Link Not Used Compact Disc (CD) Driver Door Module Ssn- uppltz, Not Used

I t hl Bestrairrt

II lflaLaute I n

I IGfifCll

r\.nr\

- I

Fuses

34 35 36 37 38

Relays

39 40 41 42 43

Usage Ignition 3 Rear Antilock Brake System Turn SignaVHazard HVAC Battery Dash Integration Module

Usage Fuel Pump Parking Lamps Ignition 1 Rear Fog Lamps Not Used

Relays

44 45 46 47 48 49 50 51 52 53 54 55

Usage Park Brake Reverse Lamps Retained Accessory Power Fuel Tank Door Lock Not Used Ignition 3 Fuel Tank Door Release Interior Lamps Trunk Release Front Courtesy Lamps Not Used Electronic Level Control Compressor

5-98

Circuit Breakers

Usage

56 57

Power Seats Power Windows

Relays

58 59

Fuses

60 61 62 63

Usage Cigarette Lighter Rear Defog

Usage Not Used Rear Defog Not Used Audio Amplifier

Fuses

64

65 66 67 68 69 70 71 72 73 74 75

Usage Electronic Level Control Compressor/Exhaust Cigarette Lighter Not Used Spare Not Used Not Used Spare Spare Spare Spare Spare Fuse Puller

5-99

Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to Part D: Recommended Fluids and Lubricants on page 6-24 for more information.

Capacities

Capacities

Application

Metric

Automatic Transaxle Engine Cooling System Engine Oil with Filter Fuel Tank Wheel Air Conditioning Refrigerant R134a All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual. Recheck fluid level after filling.

7.0 L 9.5 L 4.3 L Nam .O kg

00 Ib-ft 2.2 Ibs.

140

English 7.4 quarts 10.0 quarts 4.5 quarts

Engine Specifications

5-1 00

Normal Maintenance Replacement Parts

5-1 01

6 NOTES

5- 1 02

6 Maintenance Schedule

Maintenance Schedule ...................................... 6.2 Introduction ................................................... 6.2 Your Vehicle and the Environment .................... 6-2 Maintenance Requirements .......................... 6.2 How This Section is Organized ..................... 6-3 Part A: Scheduled Maintenance Services ........... 6.4 Using Your Maintenance Schedule .................... 6-4 Selecting the Right Schedule ........................... 6-5 Short Trip/City Scheduled Maintenance .............. 6-6 Long Trip/Highway Scheduled Maintenance ...... 6-13 Part B: Owner Checks and Services ................ 6-18 At Each Fuel Fill .......................................... 6-18 At Least Once 0- I O P 4 0

.................................

Month

At Least Twice a Year ................................... 6.19 At Least Once a Year ................................... 6.19 Part C: Periodic Maintenance Inspections ......... 6.22 Steering, Suspension and Front Drive Axle

Boot and Seal Inspection ............................ 6-22 Exhaust System Inspection ........................... -6-22 Fuel System Inspection .................................. 6-22 Engine Cooling System Inspection ................... 6-23 Throttle System Inspection ............................. 6-23 Brake System Inspection ................................ 6-23 Part D: Recommended Fluids and Lubricants .... 6-24 Part E: Maintenance Record ........................... 6-26

6- 1

Maintenance Schedule

Introduction

IMPORTANT: XEEP ENGINE OIL AT THE PROPER

RECOMMENDED I a protection

LEVEL AND CHANGE AS

Plan

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, please maintain your vehicle properly. Maintenance Requirements Maintenance intervals, checks, inspections and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow recommended maintenance may not be covered by warranty.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

6-2

How This Section is Organized This maintenance schedule is divided into five parts: “Part A: Scheduled Maintenance Services” explains what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs.

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

If you want to get the service information, see Service Publications Ordering Information on page 7-9. “Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part C: Periodic Maintenance Inspections” explains important inspections that your dealer’s service department or another qualified service center should petform. “Part D: Recommended Fluids and Lubricants” lists some recommended products necessary to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Part E: Maintenance Record” is a place for you to record and keep track of the maintenance performed on your vehicle. Keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

6-3

Part A: Scheduled Maintenance Services In this part are scheduled maintenance services which are to be performed at the mileage intervals specified. Using Your Maintenance Schedule We at General Motors want to keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of the different ways people use their vehicles, maintenance needs may vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have questions on how to keep your vehicle in good condition, see your dealer.

This part tells you the maintenance services you should have done and when you should schedule them. When you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. These schedules are for vehicles that:

carry passengers and cargo within recommended limits. You will find these on your vehicle’s Tire-Loading Information label. See Loading Your Vehicle on page 4-34. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.

6-4

Selecting the Right Schedule First you’ll need to decide which of the two schedules is right for your vehicle. Here’s how to decide which schedule to follow:

Follow the Short Trip/City Scheduled Maintenance if any one of these conditions is true for your vehicle: 0 Most trips are less than 5 miles (8 km). This is

particularly important when outside temperatures are below freezing.

0 Most trips include extensive idling (such as frequent

driving in stop-and-go traffic).

0 You frequently tow a trailer or use a carrier on top

of your vehicle.

0 If the vehicle is used for delivery service, police,

taxi or other commercial application.

One of the reasons you should follow this schedule if you operate your vehicle under any of these conditions is that these conditions cause engine oil to break down sooner.

Short TriplCity Intervals Every 3,000 Miles (5 000 km): Engine Oil and Filter Change (or 3 months, whichever occurs first). Every 6,000 Miles (IO 000 km): Tire Rotation. Every 15,000 Miles (25 000 km): Engine Air Cleaner Filter Inspection, if driving in dusty conditions. Every 30,000 Miles (50 000 km): Engine Air Cleaner Filter Replacement. Supercharger Oil Check (or every 36 months, whichever occurs first) (3800 Code 1 V6 engine only). Every 50,000 Miles (83 000 km): Automatic Transaxle Service (severe conditions only). Every 100,000 Miles (166 000 km): Spark Plug Wire Inspection. Spark Plug Replacement. Automatic Transaxle Service (normal conditions). Every 150 000 Miles (240 000 km): Cooling System Service [nr every 60 months, whichever nccIJrs first). Engine Accessory Drive Belt Inspection. These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages.

6-5

Long Trip/Highway Definition Follow this scheduled maintenance only if none of the conditions from the Short Trip/City Scheduled Maintenance are true. Do not use this schedule if the vehicle is used for trailer towing, driven in a dusty area or used off paved roads. Use the Short Trip/City schedule for these conditions Driving a vehicle with a fully warmed engine under highway conditions will cause engine oil to break down slower. Long Trip/Highway Intervals

Every 7,500 Miles (12 500 km): Engine Oil and Filter Change (or every 12 months, whichever occurs first). Tire Rotation.

Every 30,000 Miles (50 000 km): Supercharger Oil Check (or every 36 months, whichever occurs first) (3800 Code 1 V6 engine only). Engine Air Cleaner Filter Replacement. Every 50,000 Miles (83 000 km): Automatic Transaxle Service (severe conditions only).

Every 100,000 Miles (166 000 km): Spark Plug Wire Inspection. Spark Plug Replacement. Automatic Transaxle Service (normal conditions). Every 150,000 Miles (240 000 km): Cooling System Service (or every 60 months, whichever occurs first). Engine Accessory Drive Belt Inspection. These intervals only summarize maintenance services. Be sure to follow the complete scheduled maintenance on the following pages. Short Trip/City Scheduled Maintenance The services shown in this schedule up to 100,000 miles (1 66 000 km) should be repeated after 100,000 miles (166 000 km) at the same intervals for the life of this vehicle. The services shown at 150,000 miles (240 000 km) should be repeated at the same interval after 150,000 miles (240 000 km) for the life of this vehicle. See Part B: Owner Checks and Services on page 6-18 and Part C: Periodic Maintenance Inspections on page 6-22.

6-6

Footnotes t The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle 's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. *If your vehicle has the GM Oil Life SystemTM, a computer system lets you know when to change the oil and filter. This is based on engine revolutions and engine temperature and not on mileage. Based on driving conditions, the mileage at which an oil change will be indicated can vary considerably. For the oii life system to work properly, you must reset the system every time the oil is changed. When the system has calculated that oil life has been diminished, it will indicate that an oil change is necessary. An ENGINE OIL CHANGE SOON message will come on. Change your oil as soon as possible within the next two times you stop for fuel. It is possible that, if you are driving under the best conditions, the oil life system may not indicate that an oil change is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. It is also important to check your oil regularly and keep it at the proper level.

If the system is ever reset accidentally, you must change your oil at 3,000 miles (5 000 km) since your last oil change. Remember to reset the oil life system whenever the oil is changed. See Engine Oil on page 5-15 for information on resetting the system. @ Whenever the tires are rotated, the Check Tire Pressure §ystem must be reset. +A good time to check your brakes is during tire rotation. See Brake System Inspection on page 6-23. 3,000 Miles (5 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

6,000 Miles (IO 000 km)

Change engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

-...A n-+-+:-- -- n - 4 - 4 - I wlalc LII ~ a . page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

r?-- -I-:-- I UGG

I 11 G 11 I ~ J G ~ L I V I I a1 IU

I I v L a u v I I V I I

4:--

9,000 Miles (15 000 km) U Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

6-7

12,000 Miles (20 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire lnspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

15,000 Miles (25 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Inspect engine air cleaner filter if you are driving in

dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

18,000 Miles (30 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire lnspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote @-) (See footnote +-)

21,000 Miles (35 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

6-8

24,000 Miles (40 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire lnspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

27,000 Miles (45 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

30,000 Miles (50 000 km) Cl Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Replace engine air cleaner filter. An Emission

Control Service.

0 For supercharged engines only: Check the supercharger oil level and add the proper supercharger oil as needed (or every 36 months, whichever occurs first). See Part D: Recommended Fluids and Lubricants on page 6-24. An Emission Control Service. (See footnote t.)

D Rotate tires. See Tire lnspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

33,000 Miles (55 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

36,000 Miles (60 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

39,000 Miles (65 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

42,000 Miles (70 000 km)

Change engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. (See footnote *.) Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

45,000 Miles (75 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Inspect engine air cleaner filter if you are driving in

dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

48,000 Miles (80 000 km) D Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher. !n ! i ! ! y c!r mnllnt2innns terr2in.

- When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (166 000 km).

6-9

51,000 Miles (85 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

54,000 Miles (90 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire lnspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

57,000 Miles (95 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

60,000 Miles (100 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Replace engine air cleaner filter. An Emission

Control Service.

0 For supercharged engines only: Check the supercharger oil level and add the proper supercharger oil as needed (or every 36 months, whichever occurs first). See Part D: Recommended Fluids and Lubricants on page 6-24. An Emission Control Service. (See footnote f.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

63,000 Miles (105 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

66,000 Miles (110 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

69,000 Miles (1 15 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

6-1 0

72,000 Miles (120 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

75,000 Miles (125 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *,)

0 Inspect engine air cleaner filter if you are driving in

dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote t.)

78,000 Miles (130 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service (See footnote *.)

Cl Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

81,000 Miles (135 000 km) i3 Change engine oii and fiiier {or every 3 i ~ ~ ~ i f h ~ ,

whichever occurs first). An Emission Control Service. (See footnote *.)

84,000 Miles (140 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire lnspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

87,000 Miles (145 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

90,000 Miles (150 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

U Replace engine air cleaner filter. An Emission

Control Service.

0 For supercharged engines only: Check the supercharger oil level and add the proper supercharger oil as needed (or every 36 months, whichever occurs first). See Part D: Recommended Fluids and Lubricants on page 6-24. An Emission Control Service. (See footnote t.)

Q Rotate tips. See T i m

I I I G I

I n nor); n 2nd Rotatigr? gr?

I ~ ~ ~ V L I ~ I

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

6-1 1

93,000 Miles (155 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

96,000 Miles (160 000 km) Q Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

99,000 Miles (165 000 km) 0 Change engine oil and filter (or every 3 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

100,000 Miles (166 000 km) 0 Inspect spark plug wires. An Emission Control

Service.

0 Replace spark plugs. An Emission Control Service.

6-13

0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service.

If you haven’t used your vehicle under severe service conditions listed previously and, therefore, haven’t changed your automatic transaxle fluid, change both the fluid and filter. 150,000 Miles (240 000 km) 0 Drain, flush and refill cooling system (or every

60 months since last service, whichever occurs first). See Engine Coolant on page 5-26 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service. 0 Inspect engine accessory drive belt. An Emission

Control Service.

Long Trip/Highway Scheduled Maintenance The services shown in this schedule up to 100,000 miles (166 000 km) should be repeated after 100,000 miles (1 66 800 km) at the same intervals for the life of this vehicle. The services shown at 150,000 miles (240 000 km) should be repeated at the same interval after 150,000 miles (240 000 km) for the life of this vehicle. See Part B: Owner Checks and Services on page 6-18 and Part C: Periodic Maintenance Inspections on page 6-22.

t The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle 's useful life. We, however, urqe that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. * If your vehicle has the GM Oil Life SystemTM, a computer system lets you know when to change the engine oil and filter. This is based on engine revolutions aiid eiigifie telvpei-atdre, and ncf c:: ml?eage. Based

on driving conditions, the mileage at which an oil change will be indicated can vary considerably. For the oil life system to work properly, you must reset the system every time the oil is changed. When the system has calculated that oil life has been diminished, it wil! indicate that an oil change is necessary. An ENGINE OIL CHANGE SOON message will come on. Change your oil as soon as possible within the next two times you stop for fuel. It is possible that, if you are driving under the best conditions, the oil life system may not indicate that an oil change is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. It is also important to check your oil regularly and keep it at the proper level. If the system is ever reset accidentally, you must change your oil at 3,000 miles (5 000 km) since your last oil change. Remember to reset the oil life system whenever the oil is changed. See Engine Oil on page 5-75 for information on resetting the system. @ Whenever the tires are rotated, the Check Tire Pressure System must be reset. + A good time to check your brakes is during tire rotation. See Brake System Inspection on page 6-23.

6-1 3

7,500 Miles (12 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

15,000 Miles (25 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

22,500 Miles (37 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

30,000 Miles (50 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

0 Replace engine air cleaner filter. An Emission Control

Service.

0 For supercharged engines only: Check the supercharger oil level and add the proper supercharger oil as needed (or every 36 months, whichever occurs first). See Part D: Recommended Fluids and Lubricants on page 6-24. An Emission Control Service. (See footnote t.)

37,500 Miles (62 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

6-1 4

45,000 Miles (75 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter if the

vehicle is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or delivery

service. I f I m r r An nnt I I c n I , /'" U" S . " . conditions, change the fluid and filter at 100,000 miles ( I 66 000 km).

yehjde ~~.ncfer 2n1/ nf thpcp J -. -..---

U"V

52,500 Miles (87 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @I.) (See footnote +.)

60,000 Miles (100 000 km) Cl Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 For supercharged engines only: Check the supercharger oil level and add the proper supercharger oil as needed (or every 36 months, whichever occurs first). See Part D: Recommended Fluids and Lubricants on page 6-24. An Emission Control Service. (See footnote t.)

0 Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information (See footnote @.) !See footnote +.)

0 Replace engine air cleaner filter. An Emission Control

Service.

6-1 5

67,500 Miles (112 500 km) 0 Change engine oil and filter (or every 12 months.

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

75,000 Miles (125 000 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

d Rotate tires. See Tire Inspection and Rotation on page 5-65 for proper rotation pattern and additional information. (See footnote 62.) (See footnote +.)

82,500 Miles (137 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

6-1 6

90,000 Miles (150 000 km) 0 Change engine oil and filter (or every 12 months

whichever occurs first). An Emission Control Service. (See footnote *.)

c7 Replace engine air cleaner filter. An Emission

Control Service.

0 For supercharged engines only: Check the supercharger oil level and add the proper supercharger oil as needed (or every 36 months, whichever occurs first). See Part D: Recommended Fluids and Lubricants on page 6-24. An Emission Control Service. (See footnote t.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

97,500 Miles (162 500 km) 0 Change engine oil and filter (or every 12 months,

whichever occurs first). An Emission Control Service. (See footnote *.)

0 Rotate tires. See Tire Inspection and Rotation on

page 5-65 for proper rotation pattern and additional information. (See footnote @.) (See footnote +.)

100,000 Miles (166 000 km) 0 Inspect spark plug wires. An Emission Control

Service.

0 Replace spark plugs. An Emission Control Service. 0 Change automatic transaxle fluid and filter if the

vehicie is mainly driven under one or more of these conditions:

- In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

150,000 Miles (240 000 km) 0 Drain, flush and refill cooling system (or every

60 months since last service, whichever occurs first). See Engine Coolant on page 5-26 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service. tl Inspect engine accessory drive belt. An Emission

Control Service.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, poiice or delivery

service.

0 If you haven’t used your vehicle under severe service

conditions listed previously and, therefore, haven’t changed your automatic transaxle fluid, change both the fluid and filter.

6-1 7

Part B: Owner Checks and Services Listed in this part are owner checks and services which should be perFormed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-75 for further details.

Engine Coolant Level Check Check the engine coolant level and add DEX-COOL@ coolant mixture if necessary. See Engine Coolant on page 5-26 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See Windshield Washer Fluid on page 5-40 for further details. At Least Once a Month Tire Inflation Check Make sure tries are inflated to the correct pressures. Don’t forget to check your spare tire. See Tires on page 5-62 for further details. Cassette Tape Player Service Clean cassette tape player. Cleaning should be done every 50 hours of tape play. See Audio System(s) on page 3-77 for further details.

6-1 8

Automatic Transaxle Check Check the transaxle fluid level; add if needed. See Automatic Transaxle Fluid on page 5-23. A fluid loss may indicate a problem. Check the system and repair if needed.

At Least Once a Year Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D.

Lubricate all hinges and latches, including those for the hood, rear compartment, glove box door, console door and any folding seat hardware. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

At Least Twice a Year Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.) Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see “Windshield Wiper and Wiper Blades” under Cleaning the Outside of Your Vehicle on page 5-85. Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth, During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6-24.

6-1 9

Starter Swit+ ?heck

Automatic Transaxle Shift Lock Control System Check

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

Before you start, be sure you have enough room around the vehicle. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-31 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

1.

2.

3.

Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. Firmly apply the parking brake. See Parking Brake on page 2-31 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move. With the engine off, turn the key to the ON position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service.

1.

2.

3.

6-20

ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition key to OFF in each shift lever position.

The key should turn to OFF only when the shift lever is in PARK (P).

0 The key should come out only Parking Brake and Automatic Transaxle Park (P) Mechanism Check

in OFF.

this check, your vehicle

When you are g could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.

To check the parking brake’s holding ability: With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

6-2 1

Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See Engine Exhaust on page 2-36. Fuel System Inspection Inspect the complete fuel system for damage or leaks.

Part C: Periodic Maintenance Inspections

Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center dc these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See Service Publications Ordering Information on page 7-9.

Steering, Suspension and Front Drive Axle Boot and Seal Inspection

Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary.

6-22

Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year. Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables.

6-23

Part D: Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

Usaae

Fluid/Lubricant

Engine Oil

Engine Coolant

Automatic

Institute Certified

the American Engine oil with Petroleum for Gasoline Engines starburst symbol of the proper viscosity. To determine the preferred viscosity for your vehicle's engine, see Engine Oil on page 5- 75. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on Daae 5-26. , " Delco Supreme 11 Brake Fluid or

Hydraulic

Brake System equivalent DOT-3 brake fluid.

DEXRON@-Ill

Usage

Washer Solvent

Parking Brake Cab'e Guides equivalent) or

Fluid/Lubricant

GM Optikleen Washer Solvent or equivalent. Chassis Lubricant (GM Part No. US. 12377985, in Canada 88901242, or

lubricant meeting

requirements of NLGI #2, Category LB or GC-LB.

Steering Fluid (GM Part in Canada

No. US. 1052884, 993294, or equivalent).

Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. Canada 10953474, or equivalent). Supercharger Oil (GM Part No. U.S. 12345982, in Canada 1095351 3). See Supercharger Oil on page 5-21.

U.S. 12346241, in

Power GM Power Steering System Automatic Transaxle Key Lock Cylinders

Supercharger

6-24

Usage

Floor Shift Linkage

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release

Pawl

Hood and Door Hinges

Fluid/Lubricant

Lubridate Lubricant Aerosol (GM Part No. U.S. 12346293, 992723, or equivalent) or lubricant meeting requirements Category L5 or GC-L5.

in Canada

of NLGl #2,

Weatherstrip ‘Onditioning

Dielectric Silicone Grease (GM Part No. US. 12345579, in Canada 1974984, or equivalent).

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723, or equivalent) or lubricant meeting requirements Category LB or GC-L5.

of NLGl #2,

Multi-Purpose Lubricant, Superlube (GM Part No. Canada 10953474, or equivalent).

U.S. 12346241, in

6-25

Part E: Maintenance Record

After the scheduled services are performed, record the date, odometer reading and who performed the service and any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record pages. Also, you should retain all maintenance receipts.

Maintenance Record

6-26

Maintenance Record (cont’d)

6-27

Maintenance Record (cont’d)

6-28

Section 7 Customer Assistance Information

Customer Assistance

Customer Satisfaction Procedure Customer Assistance for Text Telephone

Information ...................... 7.2 ...................... 7.2

(TTY) Users ............................................ 7.3 7.3

Customer Assistance GM Mobility Program for Persons with

............................

Disabilities .................................................. 7.4 ......... 7.5

Roadside Assistance Program

Off ices

.........

Courtesy Transportation ................................... 7.6 Reporting Safety Defects to the United States Government ...............................................

Reporting Safety Defects to the Canadian

Government

............................................... 7.8 ....... Reporting Safety Defects to General Motors 7.9 Service Publications Ordering Information ........... 7.9

7-8

7- 1

Customer Assistance information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-762-2737. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).

7-2

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:

Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage

if you

When contacting Pontiac, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB using the toll-free telephone number or write them at the following address: BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1 804 Telephone: 1-800-955-51 00 This program is available In all 50 states ana tne uistrict of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Pontiac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Pontiac by dialing: 1 -800-833-PONT (7668). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Off ices Pontiac encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Pontiac, the letter should be addressed to Pontiac’s Customer Assistance Center. United States Pontiac-GMC Customer Assistance Center P.O. Box 33172 Detroit. MI 48232-51 72 1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs)) Roadside Assistance: 1 -800-ROADSIDE (762-3743) Fax Number: 31 3-381 -0022

7-3

From Puerto Rico: 1-800-496-9992 (English) 1 -800-496-9993 (Span ish) Fax Number: 31 3-381 -0022 From U.S. Virgin Islands: 1-800-496-9994 Fax Number: 31 3-381 -0022 Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1 -800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 All Overseas Locations Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11 910, Mexico, D.F. 01 -800-508-0000 Long Distance: 01 1-52-53 29 0 800 GM Mobility Program for Persons with Disabilities

This program, available to qualified applicants, can reimburse you up to $1,000 toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

7-4