2014 Ford Transit Connect Owners Manual

Note: Do not exceed the maximum loaded trailer weight for your vehicle configuration listed in the chart below.

145

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Towing

3. This equals the maximum

loaded trailer weight for this combination.

Note: The trailer tongue load is an integral part of the payload of the vehicle. Reduce the total payload by the final trailer tongue weight. Note: Consult an authorized dealer to determine the maximum trailer weight allowed for your vehicle if you are not sure.

Calculating the Maximum Loaded Trailer Weight 1. Start with the gross combined weight rating for your vehicle. See the following chart.

2. Subtract all of the following

that apply to your vehicle: • Vehicle curb weight • Hitch hardware weight

including: draw bar, tow ball, locks and weight distributing hardware

• Driver and any passengers

weight

weight

• Payload, cargo or luggage

• Aftermarket equipment

weight. Powertrain

Maximum GCWR - lb

(kg)

Maximum Loaded Trailer Weight - lb

(kg) *

1.6L SWB van 1.6L LWB van 1.6L SWB wagon 1.6L LWB wagon 2.5L SWB van 2.5L LWB Van 2.5L SWB Wagon 2.5L LWB Wagon *Calculated with SAE J2807 method.

5,820 (2,640) 5,919 (2,685) 5,981 (2,713) 6,180 (2,803) 5,840 (2,649) 5,959 (2,703) 6,021 (2,731) 6,325 (2,869)

2,000 (907) 2,000 (907) 2,000 (907) 2,000 (907) 2,000 (907) 2,000 (907) 2,000 (907) 2,000 (907)

146

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Towing

ESSENTIAL TOWING CHECKS Follow these guidelines for safe towing: • Do not tow a trailer until you drive your

vehicle at least 1000 miles (1600
kilometers).

• Consult your local motor vehicle laws

for towing a trailer. See the instructions included with towing accessories for the correct installation and adjustment specifications. Service your vehicle more frequently if you tow a trailer. See Scheduled Maintenance (page 384). If you use a rental trailer, follow the rental agency's instructions.

•

•

•

Another chapter of this manual contains load specification terms found on the tire label and Safety Compliance label and instructions on calculating your vehicle's load. See Load Limit (page 136). Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight. Trailer Towing Connector

When attaching the trailer wiring connector to your vehicle, only use a proper fitting connector that works with the vehicle and trailer functions.

147

Note: You cannot use a seven-pin trailer wiring connector for your vehicle and the trailer lighting equipment.

Function

Left turn signal and stop lamp Ground (-) Right turn signal and stop lamp Running lights

Color Yellow White Green

Brown Hitches

WARNING

Do not tow a trailer that exceeds the maximum limit of the towing equipment. This could result in

vehicle structural damage, loss of vehicle control and personal injury.

Do not use a hitch that either clamps onto the bumper or attaches to the axle. Distribute the trailer load so that between 10% and 15% of the total trailer weight is on the tongue. The hitch rating on the trailer hitch label is the maximum possible trailer rating. To find the maximum trailer weight allowed for your vehicle See Recommended Towing Weights (page 145). Further information is available in the RV and Trailer Towing Guide. See an authorized dealer. Safety Chains Always connect the safety chains to the hook retainers of your vehicle hitch. To connect the safety chains, cross them under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground.

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E168683Towing

Note: Never attach safety chains to the bumper. Trailer Brakes

WARNING

Do not connect a trailer's hydraulic brake system directly to your vehicle's brake system. Your vehicle may not have enough braking power and your chances of having a crash greatly increase.

Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them correctly and adjust them to the manufacturer's specifications. The trailer brakes must meet local and federal regulations. The rating for the tow vehicle's braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Separate functioning brake systems are required for safe control of towed vehicles and trailers weighing more than 1500
pounds (680 kilograms) when loaded. Trailer Lamps

WARNING

Never connect any trailer lamp wiring to the vehicle's tail lamp wiring; this may damage the electrical system

resulting in fire. Contact an authorized dealer as soon as possible for assistance in correct trailer tow wiring installation. Additional electrical equipment may be required.

•

Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard warning flashers are working.

Before Towing a Trailer Practice turning, stopping and backing up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles. When Towing a Trailer • Do not drive faster than 70 mph (113

km/h) during the first 500 miles (800
kilometers).

• Do not make full-throttle starts. • Check the trailer hitch, electrical

connections and trailer wheel lug nuts thoroughly after you have traveled 50
miles (80 kilometers).

• When stopped in congested or heavy traffic during hot weather, place the transmission selector lever in position P to aid engine and transmission cooling and to help A/C performance. Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades.

•

• When driving down a long or steep hill,

if your vehicle is fitted with a SelectShift Automatic® Transmission, use a low gear, See Automatic Transmission (page 119). Do not apply the brakes continuously, as they may overheat and become less effective. If the transmission is fitted with Grade Assist or a Towing feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling.

148

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Towing

•

If your vehicle has AdvanceTrac with RSC and a heavily loaded trailer is on tow, the system may turn on while taking corners. This is normal. Taking corners at slower speeds can reduce this tendency.

• Allow more distance for stopping with a trailer attached. Anticipate stops and brake gradually.

• Avoid parking on a grade. However, if

you must park on a grade: •

Turn the steering wheel to point your vehicle tires away from traffic flow. Set the vehicle parking brake.

• • Place the transmission selector

lever in position P.

• Place wheel chocks in front and

back of the trailer wheels. (Chocks not included with vehicle.)

Launching or Retrieving a Boat or Personal Watercraft Note: Disconnect the trailer wiring connector before the trailer enters the water. Note: Reconnect the trailer wiring connector after the trailer is removed from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of the rear bumper.

• Do not allow waves to break higher

than 6 inches (15 centimeters) above the bottom edge of the rear bumper. Note: Exceeding these limits may allow water to enter your vehicle or its components, affecting driveability, emissions and reliability. The vehicle warranty may not cover component damage caused by water entry.

Replace the rear axle lubricant anytime the rear axle has been submerged in water. Water may have contaminated the rear axle lubricant, which is not normally checked or changed unless a leak is suspected or other axle repair is required. TOWING POINTS (If Equipped)

WARNING

The screw-in recovery hook has a left-hand thread. Turn it counterclockwise to install it. Make

sure that the recovery hook is fully tightened. Failure to do so could result in the recovery hook becoming loose.

Due to requirements in some countries, your vehicle may have a recovery hook. Recovery Hook Storage

If your vehicle has a recovery hook, it will be in the luggage compartment on the left-hand side. If your vehicle does not have a recovery hook, you can purchase one from an authorized dealer.

149

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E165020Towing

Front Recovery Hook

TRANSPORTING THE VEHICLE

Remove the cover and install the recovery hook. Rear Recovery Hook

Remove the cover and install the recovery hook. Note: If your vehicle has a tow bar, you cannot install the recovery hook. Use the tow bar to tow other vehicles.

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed incorrectly, or by any other means, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

150

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E165018E165019E143886Towing

You can tow your vehicle from the front with wheel lift equipment to raise the front wheels off the ground. We recommend that you place the rear wheels on a dolly to prevent damage to the rear of your vehicle. You can tow your vehicle from the rear with wheel lift equipment. Note: You must place the front wheels on a dolly to prevent damage to the transmission. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle is disabled and you have no access to a tow dolly, car-hauling trailer or a flatbed transport vehicle, it can only be flat-towed with all wheels on the ground under the following conditions: •

Your vehicle is facing forward so that it is towed in a forward direction. The transmission selector lever is placed in position N. If the transmission gear shift lever cannot be moved to position N, it may need to be overridden. See Automatic Transmission (page 119).

•

You must use a tow rope or rigid towing bar that is of the correct strength for the weight of the towing vehicle and the vehicle that is being towed. Note: Using a rigid towing bar is the safest way to tow a vehicle. The weight of the vehicle that is being towed must not exceed the weight of the towing vehicle. Recreational Vehicle Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 88). Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. Front-wheel drive vehicles CANNOT be flat-towed (all wheels on the ground), as transmission damage may occur. You can tow your vehicle with the front wheels off the ground by using a tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider.

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80

kilometers).

Drive off slowly and smoothly without jerking the vehicle that is being towed. You must only use the towing eye that was delivered with your vehicle. See Towing Points (page 149). Tow ropes or rigid towing bars must be placed on the same side. For example; right hand rear towing point to right hand front towing point.

151

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1000
miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers). REDUCED ENGINE PERFORMANCE

WARNING

Continued operation will increase the engine temperature and cause the engine to shut down completely.

If the engine coolant temperature gauge needle moves to the upper limit position, the engine is overheating. See Gauges (page 72). You must only drive your vehicle for a short distance if the engine overheats. The distance you can travel depends on ambient temperature, vehicle load and terrain. The engine will continue to operate with limited power for a short time. If the engine temperature continues to rise, the fuel supply to the engine will reduce. The air conditioning will switch off and the engine cooling fan will operate continually. 1. Reduce your speed gradually and stop your vehicle as soon as it is safe to do so.

2. Switch the engine off immediately to

prevent severe engine damage.

3. Wait for the engine to cool down.

4. Check the coolant level. See Engine

Coolant Check (page 182).

5. Have your vehicle checked by an

authorized dealer as soon as possible.

ECONOMICAL DRIVING Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds. • Anticipate stops; slowing down may

eliminate the need to stop.

• Combine errands and minimize

stop-and-go driving. • When running errands, go to the

furthest destination first and then work your way back home.

• Close the windows for high-speed

driving.

• Drive at reasonable speeds. (Traveling

at 65 mph/105 kph uses about 15% less fuel than traveling at 75 mph/121
kph). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning

off the car.

• Avoid long idle periods.

152

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Driving Hints

• Do not warm up your vehicle on cold

mornings.

• Reduce the use of air conditioning and

heat.

• Avoid using speed control in hilly

terrain.

• Do not rest your foot on the brake

pedal while driving.

• Avoid carrying unnecessary weight

(approximately 1 mpg [0.4
kilometers/liter] is lost for every 400
lbs [180 kilograms] of weight carried). • Avoid adding particular accessories to

your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).

• Avoid driving with the wheels out of

alignment.

COLD WEATHER PRECAUTIONS The functional operation of some components and systems can be affected at temperatures below -13°F (-25°C). DRIVING THROUGH WATER

WARNINGS

Drive through water in an emergency only and not as part of normal driving. Engine damage can occur if water enters the air filter.

In an emergency, you can drive your vehicle through water to a maximum depth of 8
inches (200 millimeters) and at a maximum speed of 6 mph (10 km/h). You must take extra care when driving through flowing water.

When driving in water, maintain a low speed and do not stop your vehicle. After driving through water and as soon as it is safe to do so: • Depress the brake pedal lightly to

check that the brakes are functioning correctly.

• Check that the horn works. • Check that your vehicle's lamps are

fully operational.

• Check the power assistance

of the steering system.

FLOOR MATS (If Equipped)

WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position.

Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

153

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Driving Hints

WARNINGS

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing a loss of vehicle control.

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in. To remove the floor mat, reverse the installation procedure.

154

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E142666Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • •

24 hours a day, seven days a week. For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio.

Roadside Assistance covers: • A flat tire change with a good spare, if

provided with the vehicle (except vehicles supplied with a tire inflation kit). Battery jump start. Lock-out assistance (key replacement cost is the customer's responsibility). Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (7.6 L) of gasoline or 5 gal (18.9 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.

• Winch out — available within 100 ft

(30.5 m) of a paved or county maintained road, no recoveries. Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest

• •

•

•

authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).

Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the owner's information portfolio in the glove compartment. United States Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States Ford vehicle customers call 1-800-241-3673. Customers need to submit their original receipts. Vehicles Sold in Canada: Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference.

155

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Roadside Emergencies

Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. In Remote Locations If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. Call the Ford Roadside Assistance at 1-800-665-2006 for additional information. HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.

The hazard warning button is located on the instrument panel. Use it when your vehicle is

creating a safety hazard for other motorists. • Press the button to turn on the hazard

warning function, and the front and rear direction indicators will flash.

• Press the button again to turn them

off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: 1. Turn the ignition off. 2. Turn the ignition to crank. 3. Turn the ignition off. 4. Turn the ignition on again to re-enable

the fuel pump.

JUMP STARTING THE VEHICLE

WARNINGS

The gases around the battery can explode if exposed to flames, sparks or lit cigarettes. An explosion could result in personal injury or vehicle damage.

156

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Roadside Emergencies

WARNINGS

Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted. Use only an adequate-sized cable with insulated clamps.

Note: Do not disconnect the battery from your vehicle’s electrical system. Preparing Your Vehicle Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system. Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch, and switch off all accessories. Connecting the Jumper Cables

WARNING

Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables.

Note: In the illustration, the bottom vehicle represents the booster vehicle.

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the discharged battery.

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

4. Make the final connection of the

negative (-) cable to an exposed metal part of the stalled vehicle's engine, or connect the negative (-) cable to a ground connection point if available.

157

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

4213E142664Roadside Emergencies

WARNING

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.

A spark may cause an explosion of the gases that surround the battery. Jump Starting 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000
rpms, as shown in your tachometer.

2. Start the engine of the disabled vehicle. 3. After starting the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.

Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected.

1. Remove the jumper cable from the ground metal surface or connecting point, if available.

2. Remove the jumper cable on the

negative (-) terminal of the booster vehicle's battery.

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery.

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle's battery.

After starting your vehicle and removing the jumper cables, allow it to idle for several minutes so the battery can recharge.

158

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E1304314132E142665Roadside Emergencies

POST-CRASH ALERT SYSTEM (If Equipped)

The system flashes the turn signal lamps and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and lamps will turn off when: • •

The hazard control button is pressed The panic button (if equipped) is pressed on the remote entry transmitter Your vehicle runs out of power

• Spinout Detection If a spinout is detected, the vehicle comes to a stop and the hazard warning flashers come on. The message Spinout Detected Hazards Activated will also appear on the instrument cluster. The message may not appear if your vehicle runs out of power. Once the hazard warning flashers have been activated, you can turn them off by: • Pressing the hazard warning flasher

button

• Pressing the remote control unlock

button

• Pressing the remote control panic

button

• Cycling the ignition on and off twice

159

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Customer Assistance

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State or Zip Code.

Ford Extended Service Plans. Ford Genuine Accessories. Service specials and promotions.

• Owner Manuals. • Maintenance Schedules. • Recalls. • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

160

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Customer Assistance

•

In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

161

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

162

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

163

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Customer Assistance

FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.

164

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E142557Customer Assistance

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.

Transport Canada Contact Information

Website Phone

http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510

165

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

Luggage Compartment Fuse Box

FUSE BOX LOCATIONS Engine Compartment Fuse Box The fuse box is located in the engine compartment. See Maintenance (page 177). Passenger Compartment Fuse Box

The fuse box is located below the glove box.

The fuse box is located in the luggage compartment on the right-hand side. Remove the fuse box cover to gain access to the fuses.

166

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E159113E163779Fuses

FUSE SPECIFICATION CHART Engine Compartment Fuse Box

Fuse F1
F2
F3
F4
F5
F6
F7

F8

F9

Fuse Rating

Circuits protected

40A**

30A**

30A**

Not used Not used Not used Not used Not used Not used Anti-lock brake system

Stability control

Heated rear window

167

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E157389Fuse F10

F11

F12

F13

F14

F15

F16

F17

F18
F19

F20

F21

F22

F23

F24
F25
F26

F27

F28

Fuses

Fuse Rating

Circuits protected

40A**

20A**

30A**

30A**

40A**

20A**

40A**

20A**

5A*

15A*

5A*

15A* 10A

5A* 10A

5A*

15A*

25A*

Blower motor

Rear floor console auxiliary power point Cargo area auxiliary power point (van only, vehicles with Start/Stop) Powertrain control module

Starter relay

Heated windshield (right-hand)

Cargo area auxiliary power point (van only, vehicles without Start/Stop) Luggage compartment auxiliary power point (Tourneo, vehicles without Start/Stop) Heated windshield (left-hand)

Floor console auxiliary power point

Not used Anti-lock brake system Stability Control Horn

Stop lamp switch

Battery monitor system (1.6 GTDI engine only)

Power supply voltage (powertrain control module 2.5 L engine only) Relay coils

Not used Power mirrors (without door control unit) Engine control relay coil feed (2.5 L engine only)

Air conditioning clutch

Rear power window (without door control unit)

168

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

Fuse Rating

Circuits protected

25A* 5A

15A*

10A*

10A* 15A

10A* 5A

5A*

15A*

5A*

20A*

15A*

15A*

15A*

10A*

40A** 7.5A

Front power window (without door control unit)

Ignition switch position II output (van only) Not used Engine control module

Engine control module

Fuel injectors

Filter Heater Engine control module (DV6 and Fox engine only)

Active grill shutter (1.6 GTDI and 2.5L engine only) Parking assist control module (van only)

Engine control module Transmission control module Not used Electronic power assist steering

Body control module

Rear window wiper

Heated front seat (wagon only)

Headlamp control module

Heated washer nozzle

Windshield wiper

Heated exterior mirror (without door control unit) Body control module

Fuse F29

F30
F31
F32

F33

F34

F35
F36

F37

F38

F39
F40

F41

F42

F43

F44

F45

F46

F47
F48

25A* *Mini fuses **Cartridge fuses

169

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

Relay

Circuits switched

R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R16

Not used Horn Not used Not used Rear window wiper Not used Heated windshield Accessory delay Not used Starter motor Air conditioning clutch Cooling fan Blower motor Electronic engine control Heated rear window Ignition

170

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

Passenger Compartment Fuse Box

Fuse F56
F57
F58
F59
F60

Fuse Rating

Circuits protected

20A

5A 10A

Fuel pump Not used Not used Passive anti-theft system transceiver Interior lamp Driver door switch pack Glove compartment lamp

171

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E129926Fuses

Fuse

Fuse Rating

Circuits protected

F61
F62

F63
F64
F65
F66
F67

F68
F69
F70
F71

F72
F73

F74
F75
F76
F77
F78
F79

F80
F81

5A

10A 20A 7.5A

5A 20A 10A

7.5A 7.5A

15A 15A 10A 20A 5A 15A

5A

Overhead console switch bank Not used Autowipers Auto-dimming interior mirror Not used Not used Liftgate release Front door double locking and unlock relay SYNC Front display interface module Global positioning system module Not used Instrument panel cluster Central locking relay Heating control head (manual air conditioning) Dual automatic temperature control Steering wheel module Data link connector Battery backup sounder High beam headlamp Front fog lamp Reversing lamp Washer pump Not used Audio unit DVD navigation system Touchscreen Hazard flasher switch Door lock switch Not used Power sunroof

172

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

Fuse

Fuse Rating

Circuits protected

F82
F83
F84
F85
F86

F87
F88
F89

20A 20A 20A 7.5A 10A

25A

interior motion sensor Washer pump (ground fuse) Central locking (ground fuse) Double locking (ground fuse) Ignition switch Airbag module Occupant classification system Passenger airbag deactivation indicator Not used Body control module KL30 supply Not used

Load Compartment Fuse Box

Fuse F1
F2
F3
F4
F5

Fuse Rating

Circuits protected

10A 25A 25A 25A

Rear heating, ventilation and air conditioning Driver seat adjuster Driver door module Passenger door module Not used

173

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E129927Fuse F6
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26

F27
F28
F29
F30
F31

Fuses

Fuse Rating

Circuits protected

25A 25A

40A 40A

5A 5A

Door control unit rear left Door control unit rear right Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Rear blower motor Accessories Trailer tow module Not used Not used Rear view camera Parking aid Not used

174

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

Fuse Rating

Circuits protected

15A 15A

20A

7.5A

Not used Not used Driver heated seat Passenger heated seat Not used Power sunblind Not used Not used Rear heating, ventilation and air conditioning module ignition feed Not used Not used Not used Not used Not used Not used

Circuits switched

Ignition switch Rear heating, ventilation and air conditioning motor Not used Not used Not used Not used

Fuse F32
F33
F34
F35
F36
F37
F38
F39
F40

F41
F42
F43
F44
F45
F46

Relay

R1
R2
R3
R4
R5
R6

175

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

Fuses

CHANGING A FUSE Fuses

WARNING

Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

Standard Fuse Amperage Rating and Color

Color

Fuse rating

Micro fuses

Dual micro fuses

M-type fuses

J-type fuses

5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A

Tan Brown Red Blue Yellow White Green

Grey

Light Blue

White Pink Green

Blue White Pink Green Red Yellow

Tan Brown Red Blue

176

Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013

E142430Maintenance

Working with the Engine Off 1. Set the parking brake and shift to park