2014 Ford Transit Connect Owners Manual

ABCDFGEKLMNOIIJE166684HHAudio System

Seek: Press and release these buttons to go to the previous or next preset radio station or disc track. Press and hold these buttons to fast forward to the previous or next strong radio station, memory preset or through the current disc track. On, off and volume: Press this button to switch the system off and on. Turn to adjust the volume. MENU: Press this button to access different audio system features. See Menu Structure later in this section. SOUND: Press this button to access settings for Treble, Middle, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. PHONE: Press this button to access the phone features of the SYNC system. See SYNC™ (page 258). MEDIA: Press this button to switch between listening to a CD and the SYNC-Media menu. To change the SYNC-Media device (such as switching from a device plugged into the USB port to a Bluetooth audio device), press MENU and scroll to Select Source. RADIO: Press this button to listen to the radio or change radio frequencies. Press the function buttons below the radio screen to select different radio functions.

Note: You can operate your audio system for up to one hour after you switch the ignition off. Press the on and off control to operate the system with the ignition turned off. The system automatically turns off after one hour. Note: Some features, such as SIRIUS satellite radio, may not be available in your location. Check with an authorized dealer.

AUDIO UNIT - VEHICLES WITH: AM/FM/CD/SYNC/SATELLITE RADIO (If Equipped)

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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Eject: Press this button to eject a CD. Cursor arrows: Press these buttons to scroll through on screen audio system choices. OK: Press this button to confirm menu selections. Information: Press this button to access any available radio or CD information. TUNE - and TUNE +: Press these buttons to manually search the frequency band. Number block: In radio mode, store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number. Clock: Push to access clock settings. You can also set the clock by pressing the MENU button and scrolling to Clock Settings. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode).

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Sound: Press this button to access settings for Treble, Middle, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. Seek: Press and release these buttons to go to the previous or next preset radio station or disc track. Press and hold these buttons to fast forward to the previous or next strong radio station, memory preset or through the current disc track. On, off and volume: Press this button to switch the system off and on. Turn to adjust the volume. MENU: Press this button to access different audio system features. See Menu Structure later in this section. PHONE: Press this button to access the phone features of the SYNC system. See SYNC™ (page 258). MEDIA: Press this button to switch between listening to a CD and the SYNC-Media menu. To change the SYNC-Media device (such as switching from a device plugged into the USB port to a Bluetooth audio device), press MENU and scroll to Select Source. SIRIUS: Press this button to listen to SIRIUS satellite radio. RADIO: Press this button to listen to the radio or change radio frequencies. Press the function buttons below the radio screen to select different radio functions.

DIGITAL RADIO (If Equipped) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com.

When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the HD Radio logo on your screen. When this logo is available, you may also see Title and Artist fields on-screen. The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. When HD Radio broadcasts are active, you can access the following functions:

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When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief

sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.

• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.

Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.

HD Radio Reception and Station Troubleshooting

Reception area

Station blending

Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.

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Potential station issues

Issues

Cause

Action

Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.

There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.

Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.

There is no text information shown for currently selected frequency.

This is poor time alignment by the radio broadcaster.

No action required. This is a broadcast issue.

The radio is shifting between analog and digital audio.

The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.

Data service issue by the radio broadcaster.

No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.

No action required. The station is not available in your current location.

Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.

HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences

Pressing Scan disables HD2-HD7 channel search.

HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.

SATELLITE RADIO (If Equipped) SIRIUS® broadcasts a variety of music, news, sports, weather, traffic and entertainment satellite radio channels. For more information and a complete list of SIRIUS satellite radio channels, visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.

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Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Reception Factors

Potential satellite radio reception issues

Antenna obstructions

Terrain

Station overload

Satellite radio signal interfer- ence

For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.

SIRIUS® Satellite Radio Service Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.

SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term, which begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. For more information on extended subscription terms (a service fee is required), the online media player and a complete list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, press Options.

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Condition

Action

Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.

Troubleshooting Message

Acquiring…

Satellite antenna fault SIRIUS system failure

Invalid Channel

Unsubscribed Channel

The channel is no longer available. Your subscription does not include this channel.

No Signal

Updating…

Questions? Call 1-888-539-7474

None found Check Channel Guide

Subscription Updated

The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel programming in progress.

Your satellite service is no longer available.

All the channels in the selected category are either skipped or locked. SIRIUS has updated the channels available for your vehicle.

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No action required. This message should disappear shortly.

If this message does not clear shortly, or with an igni- tion key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return.

No action required. The process may take up to three minutes. Contact SIRIUS at 1-888- 539-7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.

Audio System

AUDIO INPUT JACK (If Equipped)

WARNINGS

Driving while distracted can result in loss of vehicle control, accident and injury. We strongly recommend that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

For safety reasons, do not connect or adjust the settings on your portable music player while your

vehicle is moving.

Store the portable music player in a secure location, such as the center console or the glove box, when your

vehicle is in moving. Hard objects may become projectiles in a collision or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.

The auxiliary input jack allows you to connect and play music from your portable music player through your vehicle speakers. You can use any portable music player designed for use with headphones. Your audio extension cable must have male one-eighth inch (three and one-half millimeter) connectors at each end. 1. Make sure your vehicle is stationary with the radio and portable music players turned off.

2. Plug the extension cable from the

portable music player into the auxiliary input jack.

3. Switch the radio on. Select either a

tuned FM station or a CD.

4. Adjust the volume as desired. 5. Switch the portable music player on

and adjust its volume to half its maximum level.

6. Press AUX until LINE or LINE IN

appears in the display. You should hear music from your device even if it is low.

7. Adjust the volume on your portable

music player until it reaches the volume level of the FM station or CD. Do this by switching back and forth between the AUX and FM or CD controls.

USB PORT (If Equipped)

The USB port allows you to plug in media playing devices, memory sticks and charge devices (if supported). See SYNC™ (page 258). MEDIA HUB (If Equipped) The media hub is located in the center console and has the following features:

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USB ports Audio input SD card slot

AUDIO TROUBLESHOOTING

Audio unit display

Please check CD

CD drive malfunction

CD drive high temp.

Rectification

General error message for CD fault conditions. For example cannot read the CD, data-CD inserted, etc. Make sure the disc is loaded correctly. Clean and re-try, or replace disc with known music disc. If error persists contact an authorized dealer. General error message for CD fault conditions. For example a mechanism fault. Ambient temperature too hot – unit will not work until it has cooled down.

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E163858CBASYNC™ (If Equipped)

GENERAL INFORMATION

SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your

portable music player.

• Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, Directions & Information).*

• Use applications, such as Pandora and

Stitcher, via SYNC AppLink.

• Access phonebook contacts and music

using voice commands. Stream music from your connected phone. Text message.

•

•

• Use the advanced voice recognition

system

• Charge your USB device (if your device

supports this).

*These features require activation. Make sure that you review your device's manual before using it with SYNC. Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673.

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Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health

Report and to view the reports online.

• Required to activate the

subscription-based SYNC Services and to personalize your Saved Points and Favorites. Essential for keeping up with the latest software downloads available for SYNC.

•

• Access to customer support for any

questions you may have.

Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h). Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

When using SYNC: • Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the

system. See an authorized dealer.

Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

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SYNC™ (If Equipped)

System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice button, wait

until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.

•

• At any time, you can interrupt the

system while it is speaking by pressing the voice button.

Initiating a Voice Session

Initiate a voice session by pressing the voice button on the steering wheel controls. See

Voice Control (page 56).

A tone sounds and the following message appears in the information display.

Message

Listening

You can then say any of the following:

Voice command

If you want the system to carry out the following

Bluetooth audio (cancel | stop | exit) ((line | AV | audio video) in | AUX | audio video) mobile (apps | applica- tions)

Stream audio from your phone. Cancel the requested action. Access the device connected to the auxiliary input jack.

Access mobile applications.

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Make calls.

If you want the system to carry out the following

Access the SYNC Services portal. Return to the main menu. Access the device connected to your USB port.

Voice command (phone | Blackberry | iPhone | Mobile) Services SYNC (USB [stick] | iPod | MP3
[player]) vehicle [health] report Run a vehicle health report. voice settings Adjust the level of voice interaction and feedback. [main menu] help Hear a list of voice commands available in the current mode. You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, where mobile (apps | applications) appears, you must say mobile followed by either apps or applications. You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick. Note: Mobile Applications, Services and Vehicle health report, is only available in the United States of America.

System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.

Adjusting the Interaction Level Initiate a voice session by pressing the voice button on the steering wheel controls. See

Voice Control (page 56).

A tone sounds and the following message appears in the information display.

Message

Listen

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When prompted say the following:

Voice command

If you want the system to carry out the following

voice settings Followed by either of the following: interaction mode novice interaction mode advanced The system defaults to the standard interaction mode.

Provide more detailed interaction and guidance. Provide less audible interaction and more tone prompts.

Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.

Voice command

If you want the system to carry out the following

confirmation prompts off

confirmation prompts on

Make a best guess from the command; you may still occa- sionally be asked to confirm settings. Clarify your voice command with a short question.

The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification.

For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."

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Voice command

If you want the system to carry out the following

media candidate lists off

media candidate lists on phone candidate lists off

phone candidate lists on

Make a best guess from the media candidate list. You may still occasionally be asked questions. Clarify your voice command for media candidates. Make a best guess from the phone candidate list. You may still occasionally be asked questions. Clarify your voice command for phone candidates

USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID.

Ending a call.

Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone's compatibility, see your cell phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Pairing a Cell Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cell phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your cell phone with SYNC allows you to make and receive hands-free calls.

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Press the phone button. When the display indicates there is no cell phone paired, do the following: Message No Phone Paired

Action and Description

Press the OK button. When the following message appears in the display. 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See

your device's manual if necessary.

Find SYNC

3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

Depending on your cell phone's capability and your market, the system may prompt you with questions, such as setting the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.

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Pairing Subsequent Cell Phones Press the phone button, then scroll to:

Message

Phone settings Bluetooth Devices Add Device

Find SYNC

Action

Press the OK button. Press the OK button. Press the OK button. When the following message appears in the display. 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See

your device's manual if necessary.

3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

The system then prompts with questions, such as if you would like to set the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) or download your phonebook. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system.

Phone Voice Commands

Voice Command call (someone | [[a] name])

Call [name] at home

Call [name] at work

Call [name] at office

Action

You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.

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Action

You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.

You do not need to preceed this command by saying; phone. See the following Phonebook Commands.

This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. See the following Menu Commands. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.

Voice Command

Call [name] at cell

Call [name] at other

Call history incoming

Call history missed

Call history outgoing

Connections dial [[a] number]

([go to] privacy [on] | transfer to phone | handsfree off) (hold call [on] | (put | place) call on hold) join (call | calls) main menu

Phonebook

Phonebook at home Phonebook at office Phonebook at work

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Voice Command

Action

This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.

This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.

Phonebook at cell2
Phonebook at other You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (call | calls) appears you say; call or calls. You must say any of the voice commands that appear outside of open and close brackets. For example, where; join (call | calls) appears, you must say join followed by either call or calls. You do not need to say words that appear within square brackets. For example, for where ([go to] privacy [on]) appears, you can say privacy.

Phonebook Commands When you ask SYNC to access content, for example the phonebook name or number, the requested information appears in the display to view. Press the phone button and say, Dial; followed by any of the following:

Voice Command

Action

411
911
700
800
900
Pound Number Asterisk Clear Delete

Four-one-one. Nine-one-one. Seven hundred. Eight hundred. Nine hundred. Zero to nine. Deletes all entered digits. Deletes one digit.

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Voice Command

Action

Plus Star Note: To exit dial mode, press and hold the phone button or press MENU to go to the phone menu.

Phone Menu Commands

Voice Command

(Phone) connections (Phone) settings (message) notification off (Phone) settings (message) notification on (Phone) settings (set) phone ringer (Phone) settings (set) ringer 1
(Phone) settings (set) ringer 2
Making a Call Press the voice button and when prompted say:

Voice Command

(Phone) settings (set) ringer 3
(Phone) settings (set) ringer off Battery Phone name Signal Text message inbox You do not need to say word contained within brackets for the system to understand your command.

Action and Description

This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.

Voice Command call (someone | [[a] name]) dial [[a] number] When the system confirms the number say one of the following commands: dial [[a] number] (delete | correct) clear

To confirm the number and initiate the call. To erase the last spoken digit or press the left arrow button. To erase all spoken digits or press and hold the left arrow button.

To end a call press and hold the red phone button.

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Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone

button.

• Reject the call by pressing and holding

Phone Options during an Active Call During an active call, you have more menu features that become available, for example putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options.

the red phone button. Ignore the call by doing nothing.

• Press the MENU button during an active call, then scroll to:

Message

Action and Description

Press the OK button.

Active call Select one of the following: Mute Call Privacy

Press the OK button to mute the call. Press the OK button to switch a call from an active hands- free environment to your cell phone for a more private conversation. Press the OK button to put an active call on hold. Enter numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Join two separate calls. SYNC supports a maximum of three callers on a multiparty call or conference call. 1. Press the phone button. 2. Access the desired contact through SYNC or use voice

commands to place the second call. Once actively in the second call, press MENU.

3. Scroll to Join Calls, and press the OK button. Wait until

the following message appears.

Press the OK button. To access your phonebook contacts. 1. Press the OK button to select, and then scroll through

your phonebook contacts.

2. Press the OK button again when the desired selection

appears in the display.

Hold Enter Tones

Join calls

Join Calls? Phonebook

3. Press the phone button to call the contact.

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Call History

SYNC™ (If Equipped)

Action and Description

To access your call history log. 1. Press the OK button to select, then scroll through your

call history options (incoming, outgoing or missed).

2. Press the OK button when the desired selection appears

in the display.

3. Press the phone button to call the selection.

Return

Exit the current menu.

Accessing Features Through the Phone Menu The phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access cell phone and system settings. You can also access advanced features, for example 911 Assist, Vehicle Health Report and SYNC Services. Press the phone button, then scroll to:

Message

Phone Redial

Call History

Action and Description

Press the OK button to redial the last number called. Press the OK button again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC1. Press the OK button then select one of the following and press the OK button again to confirm. Incoming calls Outgoing calls Missed calls The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetooth- enabled cell phone supports this feature).

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Message

Phonebook

Text messaging

Phone settings

SYNC Services

911 Assist

Vehicle Health Report

Mobile Apps

System Settings

SYNC™ (If Equipped)

Action and Description

Access and call any contacts in your previously downloaded phonebook1,2. If your phonebook has less than 255 entries, they appear alphabetically in flat file mode. If there are more than 255
entries, the system will organize them into alphabetical categories. 1. Press the OK button. 2. Scroll to the desired contact. 3. Press OK or the phone button to call the contact. Press the OK button to send, download, read and delete text messages1. View your cell phone's status, set ring tones, select your message notification, change phonebook entries and automat- ically download your cell phone content among other features1. Access the SYNC Services portal where you can request various types of information, for example traffic reports and directions3. Auotmatically place an emergency call to a 911 operator following a crash4.

Create and receive a diagnostic report card on your vehicle3. Interact with SYNC-capable mobile applications on your smartphone3. Access Bluetooth devices menu listings, for example Add, Connect, Set as Primary, Delete, On and Off. Access advanced menu listings, for example prompts, languages, defaults, master reset, install application and system information. Press the OK button to to exit the phone menu.

Exit Phone Menu 1 This is a cell phone-dependent feature. 2 This is a cell phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only.

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Text Messaging SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Note: This is a cell phone-dependent feature.

Receiving a Text Message When a new text message arrives, an audible tone sounds and the information display indicates you have a new message. Note: This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages. Following the notification choose from the following:

Read or store the text message:

Message Text msg notify

Text msg notify

Action and Description

Press the OK button to receive and open the text message. Press the OK button again and SYNC reads your message aloud if you are not able to view the message. You can then also choose to reply or forward the message. Take no action, the message goes into your text message inbox.

Press the voice button and when prompted say:

Voice Command

Action and Description

Read message

Press the OK button to have SYNC read the message to you.

Reply or forward the message:

Action and Description

Press the OK button.

Message Text msg notify Select one of the following: Reply to sender

Forward msg.

Press the OK button to access and then scroll through the list of pre-defined messages to send. Press the OK button to forward the message to anyone in your Phonebook or Call History. You can also choose Enter Number.

Note: Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less.

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Sending, Downloading and Deleting Your Text Messages Text messaging is a cell phone-dependent feature. If your cell phone is compatible, SYNC allows you to receive, send, download and delete text messages. Press the phone button, then scroll to:

Note: Sending a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5
km/h) or less. Note: You can only have one recipient per text message.

Message

Action and Description

Text message Select one of the following: Download now

Press the OK button.

Delete All Messages?

Send Text Message?

Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox. Allows you to delete current text messages from SYNC. To delete the messages, press the OK button to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. Allows you to send a new text message based on a pre- defined set of 15 messages. See the following Pre-defined text messages table. 1. Press the OK button. 2. Scroll to your desired message. 3. Press the OK button. 4. Scroll through your phonebook, call history entries or enter

a new number.

5. Press the OK button to enter the desired contact. 6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford.

Unsupported

Return

If the system detects your cell phone does not support any feature, this message will appear in the information display. SYNC returns you to the text message menu. Press the OK button to exit the current menu.

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Pre-defined text messages

Message

Can't talk right now Call me Call you later Be there in 10 minutes Be there in 20 minutes Yes No Why? Thanks

Message

Where R you? I need more directions I love you Too funny :-) Can't wait to see you Stuck in traffic. Accessing Your Phone Settings These are cell phone-dependent features. Your cell phone settings allow you to access and adjust some features. For example ring tones, text message notification, modify your phonebook and set up automatic download.

Press the phone button, then scroll to:

Message

Action and Description

Phone settings Select one of the following: Phone status

Press the OK button.

Set ringtone

See the provider, name, signal power, battery power and roaming status of your connected cell phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call. You can choose one of the system ring tones or your cell phone ring tones. Press the OK button and scroll to hear and choose from the following ring tones. Set ringer X Set ringer X Set ringer X Phone Ringer

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Message

Action and Description

Text Message Notifica- tion

Modify Phonebook

Add contacts

Delete Phonebook

Download Phonebook

Auto-download

Auto Download on

Auto Download off

Press the OK button to select th desired ring tone. If your cell phone supports in-band ringing, your cell phone ring plays when you choose the phone ringer option. You have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button then select one of the following and press the OK button again to confirm. Message Notification On Message Notification Off Modify the contents of your phonebook, for example add, delete or download. Press the OK button to choose between: Press the OK button to add more contacts from your phonebook. Push the desired contact(s) on your cell phone. See your cell phone's manual on how to push contacts. Press the OK button to delete the current phonebook and call history. When the message appears, press the OK button again to confirm. SYNC returns you to the phone settings menu. Press the OK button. When the message appears, press the OK button again to confirm. Automatically download your phonebook each time your cell phone connects to SYNC.* Press the OK button to automatically download your phonebook every time your cell phone connects to SYNC.** Press the OK button if you do not want to download your phonebook every time your cell phone connects to SYNC. Exit the current menu.

Return *Downloading times are cell phone-dependent and quantity-dependent. **When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.

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System Settings This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.

Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices, set a cell phone as primary as well as turn your Bluetooth feature on and off.

Press the phone button, then scroll to:

Action and Description

Message System settings BT Devices Select one of the following: Add Device

Press the OK button. Press the OK button.

Connect Bluetooth Device

Set as Primary Phone

Bluetooth On and Off

Delete Device

Delete All Devices

See Using SYNC™ With Your Phone (page 263). * Connect a previously paired Bluetooth-enabled cell phone.** 1. Press the OK button to select and view a list of previously

paired cell phones.

2. Scroll until you find the desired device, and then press OK

to connect the cell phone.

Set a previously paired cell phone as your primary cell phone. Press the OK button to select and scroll to select the desired cell phone. Press OK to confirm. SYNC attempts to connect with the primary cell phone at every ignition cycle. When you select a cell phone as a primary cell phone, it appears first in the list and the system marks it with an asterisk. Turn the Bluetooth feature on and off. Press the OK button and scroll to toggle between on and off. Press the OK button again. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Delete a paired cell phone. Press the OK button and scroll to select the device. Press OK to confirm. Delete all previously paired cell phones and all information originally saved with those cell phones.

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Message

Action and Description

Press the OK button. Exit the current menu.

Return * This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. **You can only connect one device at a time. When another cell phone is connected, the previous one is disconnected.

Advanced The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information. Press the phone button, then scroll to:

Action and Description

Message System settings Advanced Select one of the following: Confirmation Prompts

Press the OK button. Press the OK button.

Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press the OK button to select and scroll to select between

On and Off.

2. Press the OK button when the desired selection appears in the display. SYNC returns you to the Advanced menu. 1. Press OK to select and then scroll through the languages. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language.

2. Press OK when the desired selection appears in the

display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC returns you to the Advanced menu.

Language

Factory Defaults

Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages or paired devices.

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Message

Action and Description

Press the OK button to select and then press OK again when the following message appears in the display. Restore Defaults? Completely erase all information stored on SYNC, for example phonebook, call history, text messages and paired devices, and return the system to the factory default settings. Press OK to select. The display indicates when complete. SYNC returns you to the Advanced menu. Install applications you have downloaded. Press the OK button and scroll to select. Press the OK button to confirm. Access the Auto Version number as well as the FDN number. Press the OK button to select. This is a Bluetooth component, which can further help your cell phone with the exchange of text messages. Exit the current menu.

Master reset

Install Application?

System info

MAP Profile

Return

SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.

•

• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle. SYNC AppLink: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).

•

*This is an optional feature and available in the United States only. 911 Assist (If Equipped)

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash.

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WARNINGS

Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged

in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 33). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 155). Important information about the fuel pump shut-off is in this chapter. Setting 911 Assist On or Off 1. Press the phone button to enter the

phone menu.

2. Scroll to select 911 Assist. 3. Press OK to confirm and enter the 911

Assist menu.

4. Scroll to select between On or Off. 5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.

Off selections include: • Off with reminder: Provides a display

and voice reminder at phone connection at vehicle start.

• Off without reminder: Provides a

display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works properly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident.

•

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•

You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

•

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.

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911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) previously paired or connected to the system are thrown from your vehicle.

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report WARNING

Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note: This feature is only available in the United States.

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Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals.

The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information such as: • Vehicle diagnostic information • • Open recalls and Field Service Actions • Items noted during vehicle inspections by an authorized dealer that still need servicing.

Scheduled maintenance

You can run a report (after your vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying "Vehicle Health Report", or pressing the phone button. To run a report using the phone button: 1. Press the phone button to enter phone

menu.

2. Scroll to select Vehicle Health, and

then press OK.

3. Scroll to select from the following

options:

User Preferences: Press OK to select and enter the menu. Scroll to select from:

Vehicle Health Report options Automatic Reports: Press OK to and select On or Off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000-mile intervals and press OK to make your selection. Return: Press OK to exit the menu. Press OK for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls and other field service actions and vehicle inspec- tion items that still need servicing from an authorized dealer.

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Vehicle Health Report options

Exit the current menu.

Run Report? Return *You must first turn this feature on before you can select the desired mileage interval. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 263). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions.

Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, Unites States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation.

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Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say "Services". This

initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.

3. Once you connect to the service, follow

the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.

4. Say, "Services" to return to the Services

main menu or for help, say, "Help".

Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the

phone menu.

2. Scroll to Services. 3. Press OK to confirm and enter the

Services menu. The display indicates the system is connecting.