2016 Ford Escape Owners Manual

Optional motor oil (Canada): Motorcraft SAE 5W-20 Synthetic Motor Oil CXO-5W20-LFS12
Engine coolant (U.S. and Mexico): Motorcraft Orange Antifreeze/Coolant Prediluted VC-3DIL-B Engine coolant (Canada): Motorcraft Orange Antifreeze/Coolant Prediluted CVC-3DIL-B Brake fluid: Motorcraft DOT 4 Low Viscosity (LV) High Performance Motor Vehicle Brake Fluid PM-20
Automatic transmission fluid (U.S. and Mexico): Motorcraft MERCON LV Automatic Transmission Fluid

Specification

WSS-M2C945-A

WSS-M2C945-A

WSS-M2C945-A

WSS-M2C945-A

WSS-M2C945-A

WSS-M97B44-D2

WSS-M97B44-D2

WSS-M6C65-A2

WSS-M2C938-A MERCON LV

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Capacities and Specifications

Name

Specification

XT-10-QLVC Automatic transmission fluid (Canada): Motorcraft MERCON LV Automatic Transmission Fluid CXT-10-LV12
Windshield washer fluid (U.S. and Mexico): Motorcraft Premium Windshield Wash Concentrate with Bitterant ZC-32-B2
Windshield washer fluid (Canada): Motorcraft Premium Quality Windshield Washer Fluid CXC-37-(A, B, D, F) A/C refrigerant (U.S.): Motorcraft R-134a Refrigerant YN-19
A/C refrigerant (Canada): Motorcraft R-134a Refrigerant CYN-16-R A/C refrigerant (Mexico): Motorcraft R-134a Refrigerant MYN-19
A/C refrigerant compressor oil: Motorcraft PAG Refrigerant Compressor Oil YN-12-D Multi-purpose grease: Motorcraft Multi-Purpose Grease Spray XL-5
Lock cylinders (U.S.): Penetrating and Lock Lubricant XL-1
Lock cylinders (Canada): Penetrating Fluid CXC-51-A Lock cylinders (Mexico): Penetrating and Lock Lubricant MXL-1

WSS-M2C938-A MERCON LV

WSS-M14P19-A

WSS-M14P19-A

WSH-M17B19-A

WSH-M17B19-A

WSH-M17B19-A

WSH-M1C231-B

ESB-M1C93-B

--

--

--

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Capacities and Specifications

If you use oil and fluids that do not meet the defined specification and viscosity grade, this may lead to: • Component damage which is not covered by the vehicle warranty. Longer engine cranking periods. Increased emission levels.

• • • Reduced engine performance. • Reduced fuel economy. • Degraded brake performance. We recommend Motorcraft motor oil for your vehicle. If Motorcraft oil is not available, use motor oils of the recommended viscosity grade that meet API SN requirements and display the API Certification Mark for gasoline engines. Do not use oil labeled with API SN service category unless the label also displays the API certification mark.

Note: Ford recommends using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause degraded brake performance and not meet the Ford performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. Note: Automatic transmissions that require MERCON LV transmission fluid should only use MERCON LV transmission fluid. The use of any other fluid may cause transmission damage.

An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of the International Lubricants Specification Advisory Council (ILSAC). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty.

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E142732Audio System

GENERAL INFORMATION Radio Frequencies and Reception Factors

AM and FM frequencies are established by the Federal Communications Commission (FCC) and the Canadian Radio and Telecommunications Commission (CRTC). Those frequencies are: • AM: 530, 540-1700, 1710 kHz •

FM: 87.9-107.7, 107.9 MHz

Distance and strength

Terrain

Station overload

Radio Reception Factors

The further you travel from an AM or FM station, the weaker the signal and the weaker the reception. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with the reception. When you pass a ground-based broadcast repeating tower, a stronger signal may overtake a weaker one and result in the audio system muting.

Do not expose discs to direct sunlight or heat sources for extended periods. MP3 Track and Folder Structure Audio systems capable of recognizing and playing MP3 individual tracks and folder structures work as follows: •

There are two different modes for MP3
disc playback: MP3 track mode (system default) and MP3 folder mode.

• MP3 track mode ignores any folder

structure on the MP3 disc. The player numbers each MP3 track on the disc (noted by the .mp3 file extension) from T001 to a maximum of T255. The maximum number of playable MP3
files may be less depending on the structure of the CD and exact model of radio present.

CD and CD Player Information Note: CD units play commercially pressed 4.75-inch (12 centimeter) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Note: Do not insert CDs with homemade paper (adhesive) labels into the CD player as the label may peel and cause the CD to become jammed. You should use a permanent felt tip marker rather than adhesive labels on your homemade CDs. Ballpoint pens may damage CDs. Please contact an authorized dealer for further information. Note: Do not use any irregularly shaped discs or discs with a scratch protection film attached. Always handle discs by their edges only. Clean the disc with an approved CD cleaner only. Wipe it from the center of the disc toward the edge. Do not clean in a circular motion.

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Audio System

In track mode, the system displays and plays the structure as if it were only one level deep (all .mp3 files play, regardless of being in a specific folder). In folder mode, the system only plays the .mp3 files in the current folder. AUDIO UNIT - VEHICLES WITH: AM/FM/CD

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

• MP3 folder mode represents a folder

structure consisting of one level of folders. The CD player numbers all MP3
tracks on the disc (noted by the .mp3
file extension) and all folders containing MP3 files, from F001
(folder) T001 (track) to F253 T255. • Creating discs with only one level of

folders helps with navigation through the disc files.

If you are burning your own MP3 discs, it is important to understand how the system reads the structures you create. While various files may be present, (files with extensions other than mp3), only files with the .mp3 extension are played; other files are ignored by the system. This enables you to use the same MP3 disc for a variety of tasks on your work computer, home computer and your in-vehicle system.

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Audio System

Eject: Press to eject a CD. Cursor arrows: Press to scroll through on-screen audio system choices, menus or other on-screen functions. CD slot: Insert a CD. OK: Press to confirm menu selections. Clock: Press to set the time. Use the cursor arrows to set the hours and minutes. Press OK to confirm the time. You can also set the clock by pressing MENU and scrolling to Clock Settings. TUNE: Press to manually search the frequency band. Use the cursor arrows to change the frequency. Number block: In radio mode, store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, press one of these buttons to select a track.

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E172881Audio System

Seek forward: Press and release the right side of the control to go to the next preset radio station or disc track. Press and hold this side of the control to fast forward to the next strong radio station, memory preset or through the current disc track. ON/OFF: Press to switch the system on and off. Turn to adjust the volume. Seek reverse: Press and release the left side of the control to go to the previous preset radio station or disc track. Press and hold this side of the control to reverse to the previous strong radio station, memory preset or disc track. MENU: Press to access different audio system features. See Menu Structure later in this section. INFO Press to access any available radio or media information. SOUND: Press to access settings for Treble, Middle, Bass, Fade or Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. MEDIA: Press to access LINE IN (auxiliary input jack) mode or CD or switch between both media sources RADIO: Press to listen to the radio or change radio frequencies.

Note: You can operate your audio system for up to one hour after you switch off the ignition. Press the ON/OFF control to operate the system with the ignition turned off. The system automatically turns off after one hour.

AUDIO UNIT - VEHICLES WITH: AM/FM/CD/SYNC WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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Audio System

Eject: Press this button to eject a CD. Cursor arrows: Press these buttons to scroll through on-screen audio system choices. OK: Press this button to confirm menu selections. INFO: Press this button to access any available radio or CD information. TUNE: Press these buttons to manually search the frequency band. Number block: In radio mode, store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number. Clock or Phone mode: Push to access clock settings. You can also set the clock by pressing the MENU button and scrolling to Clock Settings. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). Seek: Press and release these buttons to go to the previous or next preset radio station or disc track. Press and hold these buttons to fast forward to the previous or next strong radio station or through the current disc track.

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ABDCEFGHIJHKLMNOE162867Audio System

ON/OFF/Volume: Press this button to switch the system off and on. Adjust the control to adjust the volume. MENU: Press this button to access different audio system features. See Menu Structure later in this section. SOUND: Press this button to access settings for Treble, Middle, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. PHONE: Press this button to access the phone features of the SYNC system. See SYNC section. MEDIA: Press this button to switch between listening to a CD and the SYNC-Media menu. To change the SYNC-Media device (such as switching from a device plugged into the USB port to a Bluetooth audio device), press MENU and scroll to Select Source. RADIO: Press this button to listen to the radio or change radio frequency bands. Note: You can operate your audio system for up to one hour after you switch off the ignition. Press the ON/OFF control to operate the system with the ignition turned off. The system automatically turns off after one hour. Note: Some features, such as SIRIUS satellite radio, may not be available in your location. Check with an authorized dealer.

WARNING

AUDIO UNIT - VEHICLES WITH: AM/FM/CD/SYNC/SATELLITE RADIO

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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Audio System

Eject: Press this button to eject a CD. Cursor arrows: Press these buttons to scroll through on-screen audio system choices. OK: Press this button to confirm menu selections. INFO: Press this button to access any available radio or CD information. TUNE - and TUNE +: Press these buttons to manually search the frequency band. Number block: In radio mode, store your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number. Clock: Push to access clock settings. You can also set the clock by pressing the MENU button and scrolling to Clock Settings. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode).

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ABDCEFGHJKHLMNOPIE162869Audio System

Sound: Press this button to access settings for Treble, Middle, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. Seek: Press and release these buttons to go to the previous or next preset radio station or disc track. Press and hold these buttons to fast forward to the previous or next strong radio station, memory preset or through the current disc track. ON/OFF: Press this button to switch the system off and on. Turn to adjust the volume. MENU: Press this button to access different audio system features. See Menu Structure later in this section. PHONE: Press this button to access the phone features of the SYNC system. See SYNC™ (page 304). MEDIA: Press this button to switch between listening to a CD and the SYNC-Media menu. To change the SYNC-Media device (such as switching from a device plugged into the USB port to a Bluetooth audio device), press MENU and scroll to Select Source. SIRIUS: Press this button to listen to SIRIUS satellite radio. RADIO: Press this button to listen to the radio or change radio frequencies. Press the function buttons below the radio screen to select different radio functions.

Note: The CD slot is directly above the touchscreen. Note: The touchscreen system controls most of the audio features. See SYNC Supplement.

AUDIO UNIT - VEHICLES WITH: PREMIUM AM/FM/CD

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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Audio System

TUNE: Press this button to manually search through the radio frequency band. ON/OFF and VOL: Press this button to switch the audio system off and on. Turn to adjust the volume. Eject: Press this button to eject a CD. SEEK: Press this button to go to the next station up or down the radio frequency band or the next or previous track on a CD. SOUND: Press this button to adjust the sound settings for Bass, Treble, Balance and Fade. SOURCE: Press this button to access different audio modes, such as AM, FM and A/V Input.

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E143843Audio System

Note: The CD slot is directly above the touchscreen. Note: The touchscreen system controls most of the audio features. See SYNC Supplement.

AUDIO UNIT - VEHICLES WITH: SONY AM/FM/CD WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Power: Press this button to switch the system off and on. SOURCE: Press this button to access different audio modes, such as AM, FM and A/V Input.

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E143844Audio System

Seek, Reverse and Fast Forward: In radio mode, select a frequency band and press these buttons. The system stops at the first station it finds in that direction. In SIRIUS mode, press these buttons to select the previous or next channel. If a specific category is selected (such as Jazz, Rock or News), use these buttons to find the previous or next channel in the selected category. In CD mode, press these buttons to select the previous or next track. TUNE: In radio mode, press these buttons to manually search through the radio frequency band. In SIRIUS mode, press these buttons to find the next or previous available satellite radio station. Volume: Turn this control to adjust the volume. SOUND: Press this button to access settings for Treble, Midrange, Bass, Balance or Fade. Eject: Press this button to eject a CD.

Menu Structure Note: Depending on your system, some options may appear slightly different. Press MENU.

Press the up and down arrow buttons to scroll through the options. Press the right arrow to enter a menu. Press the left arrow to exit a menu. Press OK to confirm a selection.

Manual tune

Scan AST

PTY/Set Category

RBDS/RDS

Radio

Use the left and right arrows to go up or down the frequency band. Select for a brief sampling of all available channels. Select to store the six strongest local stations on the AM 2 and FM 2 frequency bands. Select to have the system search by certain music categories (such as Rock, Pop or Country). Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category.

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Audio System

SIRIUS

Select for a brief sampling of all available channels. Select to view your satellite radio electronic serial number (ESN). You will need this number when communicating with Sirius to activate, modify or track your account. Select to view available satellite radio channels. Press OK to open a list of the following options for this channel: Tune Channel, Skip Channel or Lock Channel. Once you skip or lock a channel, you can only access it by pressing Direct and entering the channel number. Locking or unlocking a channel requires your PIN. Select to view channel categories (such as Pop, Rock or News). If you select a category, seek and scan functions only stop on channels in that category. Select to turn off or turn on alerts for songs, artists or teams. The system alerts you when the selection is playing on another channel. Save up to 20 alerts. Use your PIN to unlock previously locked stations. Use to restore any channels you previously skipped. Select to create a PIN, which allows you to lock or unlock channels. Your initial PIN is 1234.

Audio Settings

Automatically adjusts the volume to compensate for speed and wind noise. You can set the system between 0 and +7. Select to adjust settings for Treble, Midrange, Bass, Fade or Balance. Select to optimize sound quality for the chosen seating position. Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category. Choose between stereo modes.

Scan Show ESN

Channel Guide

Set Category

Alerts

Unlock All Stations Skip No stations Parental Lock (PIN)

Spd. Comp. Vol.

Sound

Occupancy Mode

RBDS/RDS Text

DSP

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Audio System

CD Settings

Select to scan all disc selections. Select to scan all music in the current MP3 folder. Select to bring soft and loud passages together for a more consistent listening level.

Clock Settings Select to set the time. Select to set the calendar date. Select to view clock time in a 12-hour mode or 24-hour mode.

Display Settings

Select to change display brightness. Select to display the language in English, French or Spanish. Select to display the outside temperature in Fahrenheit or Celsius.

Scan All Scan Folder CD Compression

Set Time Set Date 24h Mode

Dimming Language

Temp. setting

DIGITAL RADIO Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality

than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the HD Radio logo on your screen. When this logo is available, you may also see Title and Artist fields on-screen.

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Audio System

The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.

When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief

sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.

• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.

Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.

HD Radio Reception and Station Troubleshooting

Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.

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Station blending

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Audio System

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio

technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.

Potential station issues

Issues

Cause

Action

This is poor time alignment by the radio broadcaster.

No action required. This is a broadcast issue.

Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.

There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.

Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.

There is no text information shown for currently selected frequency.

The radio is shifting between analog and digital audio.

The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.

Data service issue by the radio broadcaster.

No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.

No action required. The station is not available in your current location.

Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.

HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences

Pressing Scan disables HD2-HD7 channel search.

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HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.

SATELLITE RADIO (If Equipped) SIRIUS® broadcasts a variety of music, news, sports, weather, traffic and entertainment satellite radio channels. For more information and a complete list of SIRIUS satellite radio channels, visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SIRIUS at 1-888-539-7474. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.

Satellite Radio Reception Factors

Potential satellite radio reception issues

Antenna obstructions

Terrain

Station overload

Satellite radio signal interfer- ence

For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.

SIRIUS® Satellite Radio Service Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.

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E142593Audio System

SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term, which begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.

For more information on extended subscription terms (a service fee is required), the online media player and a complete list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SIRIUS at 1-888-539-7474. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, tune to channel 0.

Troubleshooting Message

Acquiring…

Satellite antenna fault SIRIUS system failure

Condition

Action

Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.

No action required. This message should disappear shortly.

If this message does not clear shortly, or with an igni- tion key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return.

No action required. The process may take up to three minutes.

Invalid Channel

Unsubscribed Channel

The channel is no longer available. Your subscription does not include this channel.

No Signal

Updating…

The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel programming in progress.

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Audio System

Message

Questions? Call 1-888-539-7474

None found Check Channel Guide

Subscription Updated

Condition

Action

Your satellite service is no longer available.

All the channels in the selected category are either skipped or locked. SIRIUS has updated the channels available for your vehicle.

Contact SIRIUS at 1-888- 539-7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.

USB PORT (If Equipped)

USB Port SD card slot

The USB port allows you to plug in media playing devices, memory sticks and charge devices (if supported). See SYNC supplement. MEDIA HUB (If Equipped) The media hub is located in the center console or in front of the gear shift.

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E205592E194341SYNC™ (If Equipped)

GENERAL INFORMATION

SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your

portable music player.

• Use 911 Assist and applications, such

as Pandora and Stitcher, via SYNC AppLink.*

• Access phonebook contacts and music

using voice commands. Stream music from your connected phone. Text message.

•

•

• Use the advanced voice recognition

system.

• Charge your USB device (if your device

supports this).

*These features are not available in all markets and may require activation. Available AppLink enabled apps vary by market. Make sure that you review your device's manual before using it with SYNC. Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-9:00pm EST.

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E198355SYNC™ (If Equipped)

When using SYNC: • Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the

system. See an authorized dealer.

Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

Sunday, 10:30am-7:30pm EST. In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673. Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? •

Essential for keeping up with the latest software downloads available for SYNC.

• Access to customer support for any

questions you may have.

Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mi (5 km). Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the section on 911 Assist. See SYNC™ Applications and Services (page 320).

USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is around you. Initiating a Voice Session

Press the voice button. A list of available voice commands appears in the display.

Global Voice Commands These voice commands are always available. You can say them at any time.

(cancel | exit)

Help

(main menu | start again)

Global voice commands

This command ends the voice session. You can also cancel a session by holding the voice button for two or more seconds. This command provides you with hints, examples and instructions. This command restarts the voice session from the initial starting point.

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (cancel | exit) appears you say; cancel or exit.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands. Before giving a voice command, wait for the system announcement to finish, followed by a single tone. Any command spoken before this does not register with the system.

•

•

•

Speak naturally, without long pauses between words. You can interrupt the system at any time while it is speaking by pressing the voice button. You can cancel a voice session by pressing and holding the voice button.

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System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction. You can customize the voice recognition system to provide more or less instruction and feedback.

The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level

Press the voice button. When prompted, say:

Voice Command

Action and Description

voice settings Then either of the following: interaction mode novice

interaction mode advanced

Provides more detailed interaction and guidance. (Recommended for first time users.) Provides less audible interaction and guid- ance.

Confirmation Prompts Confirmation prompts are short questions the system asks when it is not sure of your request or when there is more than one possible response to your request. To adjust this setting press the voice button, when prompted say:

Voice Command

Action and Description

voice settings Then either of the following: confirmation prompts off

confirmation prompts on

Make a best guess from the command; you may still occasionally be asked to confirm settings. Clarify your voice command with a short question.

Phone Confirmation Using phone confirmations the system asks you to verify before placing any calls.

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To adjust this setting press the voice button, when prompted say:

Voice Command

voice settings Then any of the following: phone confirmation on

phone confirmation off

Changing the Voice Settings In addition to using voice commands to change the voice settings, you can also use the menu in the audio display. To change the voice settings press the Menu button then select: Menu Item

SYNC-Settings Voice settings

USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing.

Ending a call.

Action and Description

When enabled, this feature will prompt you to confirm any voice initiated call command prior to the call being placed. The system will make a best guess; you may still occasionally be asked to confirm settings.

• Call waiting notification. • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone's compatibility, see your phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Pairing a Phone for the First Time Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls. Note: SYNC can support downloading up to approximately 4000 entries per Bluetooth-enabled cellular phone. Note: Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or first gear for manual transmission. Using the Audio System Note: To scroll through the menus, press the up and down arrows on your audio system.

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Press the voice and when prompted say:

Voice Command

Action and Descrip-

tion

Follow the instruc- tions on the audio display.

(pair ([Bluetooth] device | phone | Bluetooth audio) | add [a] phone) You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. The commands that have [ ] around the word means that the word is optional. Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook. Pairing Subsequent Phones Note: Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or first gear for manual transmission. Note: To scroll through the menus, press the up and down arrows on your audio system. 1. Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.

2. Press the PHONE button. 3. Select the option for Bluetooth

Devices.

4. Press the OK button.

1. Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.

2. Press the PHONE button. When the

audio display indicates there is no paired phone, select the option to add.

3. When a message to begin pairing

appears in the audio display, search for SYNC on your phone to start the pairing process.

4. Confirm that the six-digit PIN appearing

on your phone matches the six-digit PIN that displays on the SYNC screen. Once you have confirmed the PIN, the display indicates when the pairing is successful.

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook. Using Voice Commands

Make sure to switch on your phone's Bluetooth feature before starting the search. See

your device's manual if necessary.

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Voice Command

join (call | calls)

mute [call] [on]

(mute [call] off | Unmute [call])

(turn ringer on | silent mode off) (turn ringer off | silent mode [on]) [text] (messages | message)

Help ___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom". 1 See Dial table below. 2 These commands are only valid while in a phone call. 3 See the text message table below. Dial Commands Press the voice button and when prompted say any of the following commands:

Voice Commands

411 (four-one-one), 911 (nine-one-one)

700 (seven hundred) 800 (eight hundred) 900 (nine hundred)

Clear (deletes all entered digits)

Delete (deletes last set of digits entered)

Number <0-9>

5. Select the option to add. This starts

the pairing process.

6. When a message to begin pairing

appears in the audio display, search for SYNC on your device.

7. Confirm that the six-digit PIN appearing

on your phone matches the six-digit PIN that displays on the SYNC screen. Once you have confirmed the PIN, the display indicates when the pairing is successful..

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook. Phone Voice Commands

Press the voice button. When prompted, say any of the following:

Voice Command

(phone | Blackberry | iPhone | Mobile) Then say any of the following: call (___) call ___ at home call ___ ([at] work | [(in | at) [the]] office) call ___ on (cell | mobile) call ___ on other dial [[a] number]

([go to] privacy | transfer to phone | privacy on) (hold call [on] | (put | place) call on hold)

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Voice Commands

Plus

Pound (#) Star (*)

Menu Item

Hear it

Making Calls

Note: To exit dial mode, press and hold the phone button or press any button on the audio system. To access text messages say:

Voice Command [text] (messages | message) Then say any of the following: (listen to | read) ([text] message) forward (text | [text] message) reply to (text | [text] message) call [sender] Phonebook Hints To hear how the SYNC system speaks a name browse phonebook, select a contact and press:

Press the voice button. When prompted, say:

Voice Command

call (someone | [[a] name]) dial [[a] number]

SYNC prompts you to say the numbers that you wish to dial. After you say the numbers, the system confirms it. You can then say:

When the system has stated the number, you say any of the following:

Voice Command

(dial | send) (delete | correct)

This initiates the call. This erases the spoken digits.

To end the call, press the end call button on the steering wheel or select the end call option in the audio display. Receiving Calls Accepting calls When receiving a call, you can answer the call by pressing the accept call button on the steering wheel or use the screen.

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To use the screen to accept a call select:

Menu Item

Accept Rejecting Calls When receiving a call, you can reject the call by pressing the reject call button on the steering wheel or use the screen.

To use the screen to reject a call select:

Menu Item

Reject

Ignore the call by doing nothing. Phone Options during an Active Call During an active call, you have more menu features that become available, such as putting a call on hold or joining calls. To access this menu, choose one of the options available at the bottom of the audio display or select More to choose from the following options:

Menu Item

Description and action

Mic. off

Privacy

Hold

Dial a number

Join calls

Phonebook

Switch your vehicle's microphone off. To switch the microphone on, select the option again. Switch a call from an active hands-free environment to your cellular phone for a more private conversation. When selected, the audio display indicates the call is private. Put an active call on hold. When selected, the audio display indicates the call is on hold. Enter numbers using the audio system's numeric keypad (for example, numbers for passwords). Join two separate calls. The system supports a maximum of three callers on a multiparty or conference call. 1. Select the More option. 2. Access the desired contact through the system or use voice commands to place the second call. Once actively in the second call, select the More option. 3. Scroll to the option to join calls and press the OK button. Access your phonebook contacts. 1. Select the More option. 2. Scroll to the option for phonebook and press the OK button. 3. Scroll through your phonebook contacts.

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Menu Item

Description and action

Call History

4. Press the OK button again when the desired contact appears in the audio display. 5. Press the OK button or dial button to call the selection. Access your call history log. 1. Select the More option. 2. Scroll to the option for call history and press the OK button. 3. Scroll through your call history options (incoming, outgoing or missed). 4. Press the OK button again when the desired selection appears in the audio display. 5. Press the OK button or dial button to call the selection. 1. Press the PHONE button to enter the

phone menu.

2. Select one of the options available.

Accessing Features through the Phone Menu You can access your call history, phonebook, sent text messages, as well as access phone and system settings.

Display

Dial a number Phonebook

Call History

Speed Dial

Description and action

Enter numbers using the audio system's numeric keypad. Access your downloaded phonebook. 1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to access an alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list. 2. Scroll through your phonebook contacts. 3. Press the OK button again when the desired selection appears in the audio display. 4. Press the OK button or dial button to call the selection. Access any previously dialed, received or missed calls. 1. Press the OK button to select. 2. Scroll to select incoming, outgoing or missed calls. Press the OK button to make your selection. 3. Press the OK button or dial button to call the selection. Select 1 of 10 speed dial entries. To set a speed dial entry, go to the phonebook and then press and hold one of the numbers on the audio system's numeric keypad.

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Display

Text messaging BT Devices

Phone settings

Description and action

Send, download and delete text messages. Access the option for Bluetooth Device menu listings (add, connect, set as primary, on or off, delete). View various settings and features on your phone.

Text Messaging Note: This is a phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages.

Note: This is a speed-dependent feature and is only available when your vehicle is traveling at 3.1 mph (5 km/h) or less. When a new message arrives, an audible tone sounds and the audio display indicates you have a new message. To hear the message you can say:

Voice command

(listen to | read) ([text] message)

Description and

action

Select this option to have the system read the message to you.

Using the screen you also have the following options: Description and action

Select this option, or do nothing, and the message goes into your text message inbox. Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages. For additional options select: More...

If you select this option, use the arrow button to scroll through the following options:

Menu Item Ignore

View

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Menu Item

Description and action

Reply to sender Call sender

Forward msg.

Press the OK button to access, and then scroll through a list of pre-defined messages to send. Press the OK button to call the sender of the message. Press the OK button to forward the message to anyone in your phonebook or call history. You can also choose to enter a number.

Sending, Downloading and Deleting Your Text Messages 1. Press the PHONE button. Choose from the following options:

2. Select the text messaging option, and

then press the OK button.

Menu Item

New

View

Delete

More...

Description and action

Allows you to send a new text message based on a pre-defined set of 15
messages. Allows you to read the full message and, in addition, provides the option to have the system read the message to you. To go to the next message, select the More option. This allows you to reply to the sender, call the sender or forward the message. Allows you to delete current text messages from the system (not your cellular phone). The audio display indicates when the system has deleted all your text messages. Allows you to delete all messages or manually trigger a download of all unread messages from your cellular phone.

Sending a Text Message Note: You can only send a text message to one recipient at a time. 1. Select the send option when the

desired selection highlights in the audio display.

2. Select the confirmation option when

the contact appears.

3. Press the OK button again to confirm when the system asks if you want to send the message. A pre-defined signature appears on each text message.

Note: You can send text messages either by choosing a contact from the phonebook and selecting the text option from the audio display or by replying to a received message in the inbox.

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Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone and text message notification, modify your Scroll to select from the following options:

phonebook, and set up automatic download. 1. Press the PHONE button. 2. Scroll until the phone settings option appears, and then press the OK button.

Menu Item

Set as master

Phone status

Set ringtone

Text msg notify

Phonebook pref.

Description and action

If this option is checked, the system uses the cellular phone as the master when there is more than one cellular phone paired to the system. This option can be changed for all cellular phones (not only the active phone) using the Bluetooth Devices menu. See the cellular phone name, provider name, cellular phone number, and signal level. When done, press the left arrow buttons to return to the phone status menu. Select which ringtone sounds during an incoming call (one of the system's tones or your cellular phone's). If your phone supports in-band ringing, your phone's ringtone sounds when you choose the cellular phone ringtone option. 1. Press the OK button to select and scroll to hear each ringtone. 2. Press the OK button to select a ringtone. Have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button to switch the audible tone off or on. Modify the contents of your phonebook (such as add, delete or download). Press the OK button to select and scroll between the choices in the phonebook preferences table below.

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Menu Item

Add contacts

Delete

Download now

Auto-download

SYNC™ (If Equipped)

Phonebook preferences

Push the desired contacts on your cellular phone. See your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook. When a message asking you to delete appears, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system takes you back to the menu for phone settings. Press the OK button to select and download your phone- book to the system. When automatic download is on, the system deletes any changes (additions or deletions) saved in the system since your last download. When automatic download is off, the system does not download your phonebook when your cellular phone connects to SYNC. You can only access your phonebook, call history and text messages when your paired cellular phone connects to the system. Check or uncheck this option to download your phonebook automatically each time your phone connects to the system. Download times are phone- dependent and quantity-dependent.

Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices as well as set a phone as primary. Select from the following options:

1. Press the PHONE button. 2. Scroll until Bluetooth Devices appears,

and then press the OK button.

Add

Menu Item

Phonebook preferences

Pair additional phones to the system. 1. Select the option to add to start the pairing process. 2. When a message to begin pairing appears in the audio display, search for SYNC on your phone. See your phone's manual if necessary. 3. When prompted on your phone's display, enter the six- digit PIN provided by the system in the radio display. The display indicates when the pairing is successful.

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Menu Item

Phonebook preferences

4. When the option to set the phone as primary appears, select either yes or no. 5. Depending on the functionality of your phone, the system may prompt you with questions (such as if you want to download your phonebook). Select either yes or no to confirm your responses. Select the delete option and confirm when the system asks to delete the selected device. After deleting a phone from the list, you have to repeat the pairing process to pair it again. The system attempts to connect with the primary cellular phone each time you switch on the ignition. When you select a cellular phone as primary, it appears first in the list, marked with an asterisk. Set a previously paired phone as master by selecting the master option and confirming it as the primary. Connect a previously connected phone. You can only have one phone connected at a time to use the phone's func- tionality. When you connect another phone, the previous phone disconnects from the telephone services. The system allows you to use different Bluetooth devices for the cellular phone functionality and the Bluetooth audio music playback feature at the same time. Disconnects the selected cellular phone. Select this option and confirm when asked. After disconnecting a phone, you can reconnect it again without repeating the full pairing process.

2. Select the SYNC settings option, and

then press the OK button.

Delete

Master

Conn.

Discon.

System Settings 1. Press the MENU button.

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Scroll to select from the following options:

Display

Bluetooth on

Set defaults

Master reset

Install on SYNC

System info

Voice settings

Browse USB

Description and action

Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status. Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text messages and paired devices). Select this option and confirm when prompted in the audio display. Completely erase all information stored in the system (such as phonebook, call history, text messages and paired devices) and return to factory default settings. Install downloaded applications or software updates. Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB drive in order to finish an installation successfully. Display the system's version numbers as well as its serial number. Press the OK button to select. The voice settings submenu contains various options. See Using Voice Recognition (page 306). Browse the actual menu structure of the connected USB device. Press the OK button and use the up and down arrow buttons to scroll through the folders and files. Use the left or right arrow buttons to enter or leave a folder. You can select media content for playback from this menu.

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Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user switches 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off, either a voice message plays or a display message or an icon comes on when your vehicle is started and after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 35). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 191). Important information about the fuel pump shut-off is in this chapter.

SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

911 Assist: Can alert 911 in the event of an emergency. SYNC AppLink: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).

•

These features may require activation. Available AppLink enabled apps vary by market. 911 Assist

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged