Login- Download PDF Manual
-
1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.204
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca.GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]205
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia: 8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected] www.me.ford.comIf you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.)206
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Customer Assistance
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada and Ford of Canada.Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
207
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E142557 Customer Assistance
Transport Canada Contact Information
Website
Website
Phone
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations- index-76.htm (English) www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes- index-76.htm (French) 1–800–333–0510
Ford of Canada Contact Information
Website Phone
www.ford.ca 1–800–565-3673
208
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses
WARNINGS
To reduce risk of electrical shock, always replace the cover to the power distribution box before
reconnecting the battery or refilling fluid reservoirs.
The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle's main electrical systems from overloads. If you disconnect and reconnect the battery, you will need to reset some features. See Changing the 12V Battery (page 228). Lift the release lever at the rear of the cover to remove it.
FUSE SPECIFICATION CHART Pre-Fuse Box Your vehicle has a pre-fuse box attached to the power distribution box. There is a second pre-fuse box attached to the 12-volt battery terminal in the rear of your vehicle. They contain high-current fuses. If you need to replace one of these fuses, see an authorized dealer. Power Distribution Box WARNINGS
Always disconnect the battery before servicing high current fuses.
209
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162196 Fuses
Fuse or relay number
Fuse amp rating
Protected components
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19F20
F21
F22
F23F24
50A Midi 50A Midi 50A Midi 50A Midi
— —
40A** 30A** 40A** 40A** 30A**
—
25A** 20A** 30A** 20A** 20A** 20A** 5A*
15A* 5A* 5A* 5A*
5A*
Cooling fan module. Electric water pump. Body control module supply 1. Body control module supply 2. Not used. Not used. Anti-lock brake system pump. Anti-lock brake system valve. Vacuum pump. Heater blower motor. Engine management. Not used. Powertrain control module relay. Rear wiper. Body control module KL30 supply. Body control module 15 feed. Transmission oil pump (C-MAX Energi). Front wiper motor. Anti-lock brake system and electronic stability program module. Horn. Stop light switch. Vacuum pump monitoring. Engine control module 15. Powertrain control module 15. Transmission oil pump 15. Relay coils. Light switch module.
210
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses
Fuse or relay number
Fuse amp rating
F25
F26F27
F28
F29F30
F31
F32
F33
F34
F35
F36
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R1210A* 5A*
5A* 15A* 10A*
10A*
5A* 20A* 15A* 10A* 10A* 20A*
Micro relay Micro relay Micro relay Micro relay Micro relay Micro relay
—
Power relay
— — —
Power relay
Protected components Motor electronic cooling pump. Electronic power assist steering module 15. Mass air flow sensor. Powertrain control module. Electronic air conditioning compressor. Positive temperature coefficient heater. Engine control module. Powertrain control module. Charge port light ring (C-MAX Energi). Vehicle power 2. Vehicle power 4. Injectors. Vehicle power 3. Vehicle power 1. Vacuum pump. Horn. Hybrid powertrain control. Front wiper. Vacuum pump. Front and rear wiper high-low. Not used. Ignition feed. Not used. Not used. Not used. Cooling fan.
211
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses
Fuse or relay number
Fuse amp rating
Protected components
R13
R14Mini relay Mini relay
Heater blower. Engine control relay.
*Mini fuses **Cartridge fuses
Passenger Compartment Fuse Panel The fuse panel is located on the right-hand side below the glove box. You may need to remove a trim panel to access it.
212
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E129926 Fuses
Fuse or relay number
Fuse amp rating
Protected components
F56
F57
F58
F59
F60F61
F62
F63
F64
F65
F66
F67F68
F69
F70
F71
F72
F73F74
F75
F7620A — 5A 5A 10A
20A
5A
10A — 10A 20A 7.5A
15A 5A 20A 7.5A 7.5A 7.5A
15A 15A 10A
Fuel pump supply. Not used. Not used (spare). Passive anti-theft system. Interior light. Driver door switch pack. Glove box illumination. Overhead console switch bank. Cigar lighter. Second row power point. Autowiper module. Autodimming rear view mirror. Not used (spare). Not used. Liftgate release. Driver door unlock supply. Cell phone passport (C-MAX Energi). Multi-function display. GPS module. Sync. Not used (spare). Instrument cluster. Central lock and unlock supply. Climate control module. Steering wheel module. Data link connector. OBD II supply. Headlamp supply. Fog lamp supply. Reversing lamp supply.
213
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses
Fuse or relay number
Fuse amp rating
Protected components
F77
F78
F79F80
F81F82
F83
F84
F85
F86F87
F88
F8920A 5A 15A
20A 5A
20A 20A 20A 7.5A 10A
15A 25A —
Washer pump. Ignition switch, Start button. Radio. Hazard light switch. Not used (spare). Power sun shade. Remote receiver antenna. Washer pump ground. Central locking ground. Drive door unlock ground. Electronic 15 feed. Restraints control module. Passenger air bag deactivation indicator. Not used (spare). Not used (spare). Not used.
Luggage Compartment Fuse Panel The fuse panel is located in the luggage compartment behind the left side wheel well. Remove the fuse panel cover to gain access to the fuses.
214
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses
Fuse or relay number
Fuse amp rating
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F185A 10A 5A 25A 25A 25A 25A — 25A 25A 5A 15A — 10A — — 10A 15A
Protected components Hands-free liftgate entry module. Keyless vehicle module. Keyless vehicle door handles. Door control unit front left. Door control unit front right. Door control unit rear left. Door control unit rear right. Not used. Driver seat motor. Heated rear window. Ignition relay. Battery electronics control module. Not used. Charger (C-MAX Energi). Not used. Not used. Battery electronics control module. Battery electronics control module — fan.
215
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E129927 Fuses
Fuse or relay number
Fuse amp rating
Protected components
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28
F29
F30
F31
F32
F33
F34
F35
F36
F37
F38
F39
F40
F41
F42
F43
F44
F4515A — 15A 10A — 30A 25A 40A 20A — — 5A 5A 5A — 20A 20A — 20A — — — — — — — 5A
Charger fan (C-MAX Energi). Not used. Smart datalink connector. Active noise cancellation. Not used. DC/AC power converter. Power liftgate. AC/DC charger (C-MAX Energi). Luggage compartment outlet. Not used. Not used. Parking aid module. Rear view camera. DC/AC power converter. Not used. Driver seat heater. Passenger seat heater. Not used. Power sun shade. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Humidity sensor.
216
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Fuses
Fuse or relay number
Fuse amp rating
Protected components
F46
R1
R2
R3
R4
R5
R610A
Power relay Mini relay Micro relay
— —
Micro relay
Fuel system. Rear 15 relay. Heated rear window. Fuel door (C-MAX Energi). Not used. Not used. Rear wiper.
CHANGING A FUSE Fuses
WARNING
You must replace a failed fuse with one that has the specified amperage rating. If you use a fuse with a higher
amperage rating, you may cause severe wire damage and may start a fire.
A fuse may fail if electrical components in the vehicle are not properly working. A broken wire inside the fuse indicates a failed fuse. Check the appropriate fuses before replacing any electrical components.
217
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E142430 Maintenance
Working with the Engine On
WARNING
To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to park
(P).
2. Block the wheels. OPENING AND CLOSING THE HOOD Opening the Hood
1.
Inside the vehicle, pull the hood release handle located under the left-hand side of the instrument panel.
2. Slightly lift the hood. 3. Release the hood latch by pushing the
secondary release lever to your left-hand side.
GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts.
•
Working with the Engine Off 1. Set the parking brake and shift to park
(P).
2. Switch off the engine. 3. Block the wheels.
218
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E142457 Maintenance
2. Lower the hood and allow it to drop under its own weight for the last 8-12
in (20-30 cm).Note: Make sure that the hood is correctly closed. UNDER HOOD OVERVIEW - HYBRID ELECTRIC VEHICLE (HEV)
WARNING
The inverter system controller contains various high-voltage components that can cause serious bodily harm or death. The inverter system controller is not serviceable and should never be touched, probed, or tampered with.
Note: Do not attempt to service any of the high-voltage components or wiring. For easier identification, the high-voltage wiring insulation is color coated orange.
4. Open the hood. Support the hood with
the strut.
Closing the Hood 1. Remove the hood strut from the catch
and secure it correctly after use.
219
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E87786 Maintenance
Engine coolant reservoir cap. See Engine Coolant Check (page 223). Engine oil filler cap. See Engine Oil Check (page 222). Engine oil dipstick. See Engine Oil Dipstick (page 222). Engine air filter cover. See Changing the Engine Air Filter (page 238). Inverter system controller. Brake fluid reservoir cap. See Brake Fluid Check (page 227). Power distribution box. See Fuses (page 209). Inverter system controller coolant reservoir cap. Windshield washer fluid reservoir cap. See Washer Fluid Check (page 227).
220
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
ABCDEFGHIE162485 Maintenance
UNDER HOOD OVERVIEW - PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
Note: Do not attempt to service any of the high-voltage components or wiring. For easier identification, the high-voltage wiring insulation is color coated orange.
WARNING
The inverter system controller contains various high-voltage components that can cause serious bodily harm or death. The inverter system controller is not serviceable and should never be touched, probed, or tampered with.
Engine coolant reservoir cap. See Engine Coolant Check (page 223). Engine oil filler cap. See Engine Oil Check (page 222). Engine oil dipstick. See Engine Oil Dipstick (page 222). Engine air filter cover. See Changing the Engine Air Filter (page 238).
221
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E190353 Maintenance
Inverter system controller. Brake fluid reservoir cap. See Brake Fluid Check (page 227). Power distribution box. See Fuses (page 209). Inverter system controller coolant reservoir cap. Windshield washer fluid reservoir cap. See Washer Fluid Check (page 227).
ENGINE OIL DIPSTICK
Adding Engine Oil Note: Do not remove the filler cap when the engine is running. Note: Do not add oil further than the MAX mark. Oil levels above the MAX mark may cause engine damage.
MIN MAX
ENGINE OIL CHECK Check the level before starting the engine and make sure that the level is between the MIN and the MAX marks. 1. Make sure that your vehicle is on level
ground.
2. Switch the engine off and wait 10
minutes for the oil to drain into the oil pan.
3. Remove the dipstick and wipe it with
a clean, lint-free cloth. Replace the dipstick and remove it again to check the oil level.
If the oil level is at the minimum mark, add oil immediately.
Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers. 1. Remove the filler cap. 2. Add engine oil that meets the Ford specifications. See Capacities and Specifications (page 276).
3. Wipe off any spilled oil. 4. Replace the filler cap. Turn it until you
feel a strong resistance.
222
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
ABE169062E142732 Maintenance
Low Engine Use (If Equipped) The low engine use mode is equipped on Energi models only. The low engine use mode keeps the engine oil quality in good condition when you drive your vehicle with limited engine use. If your vehicle is in low engine use mode when you start the vehicle, a message appears in the information display. When your vehicle is in low engine use mode, your vehicle runs the engine as necessary. Selecting EV Now mode when your vehicle is in the low engine use mode suspends the low engine use mode for as long as you continue driving your vehicle. The low engine use mode resumes the next time you start your vehicle. Changing the engine oil and resetting the oil life monitoring system suspends the low engine use mode. ENGINE COOLANT CHECK
WARNINGS
Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, you can be burned if you spill coolant on hot engine parts.
Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine
coolant could make it difficult to see through the windshield.
To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure; steam and hot liquid can come out forcefully when the cap is loosened slightly.
Do not add coolant further than the MAX mark.
Engine Coolant and Inverter System Controller Coolant Your vehicle has two separate cooling systems. One is for cooling the engine and one is for cooling the inverter system controller that is specific to the hybrid operating system. The two systems operate similarly, with the inverter system controller cooling system generally operating at a lower temperature and pressure. Checking the Engine Coolant When the engine is cold, check the concentration and level of the engine coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 348). Note: Make sure that the level is between the MIN and MAX marks on the engine coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. See Adding Engine Coolant in this chapter. The coolant concentration should be maintained within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C). Note: For best results, coolant concentration should be tested with a refractometer such as Robinair® Coolant and Battery Refractometer 75240. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable. Do not use engine coolant or antifreeze or windshield washer fluid outside of its specified function and vehicle location.
223
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Maintenance
Checking the Inverter System Controller Coolant When the engine is cold, check the concentration and level of the inverter system controller coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 348). Note: Make sure that the level is between the MIN and MAX marks on the inverter system controller coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. See Adding Inverter System Controller Coolant in this chapter. The coolant concentration should be maintained within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C). Note: For best results, coolant concentration should be tested with a refractometer such as Robinair® Coolant and Battery Refractometer 75240. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable. Do not use engine coolant or antifreeze or windshield washer fluid outside of its specified function and vehicle location. Adding Coolant Note: Do not use stop leak pellets, cooling system sealants, or additives as they can cause damage to the cooling or heating systems. This damage would not be covered under your vehicle’s warranty.
Note: During normal vehicle operation, the coolant may change color from orange to pink or light red. As long as the coolant is clear and uncontaminated, this color change does not indicate the coolant has degraded nor does it require the coolant to be drained, the system to be flushed, or the coolant to be replaced. Note: It is very important to use coolant meeting the Ford specification in order to avoid plugging the small coolant passageways. Use of concentrated coolant and water may cause coolant passageway plugging and void the warranty. See Capacities and Specifications (page 276). • Do not mix different colors or types of coolant in your vehicle. Make sure the correct coolant is used. Mixing of coolants may harm your cooling system. The use of an improper coolant may harm the engine, inverter system controller, and cooling system components and may void the warranty. In case of emergency, a large amount of water without engine coolant may be added to the engine cooling system in order to reach a vehicle service location. In this instance, the engine cooling system must be drained, chemically cleaned with Motorcraft Premium Cooling System Flush, and refilled with engine coolant as soon as possible. Water alone (without engine coolant) can cause engine damage from corrosion, overheating, or freezing. DO NOT use this method for the inverter system controller cooling system. The inverter system controller cooling system operates close to ambient temperature, and is susceptible to freezing in any subfreezing environment in the absence of coolant.
•
224
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Maintenance
Whenever you add coolant, check the coolant level in the inverter system controller coolant reservoir the next few times you drive the vehicle. If necessary, add enough coolant to bring the inverter system controller coolant level to the proper level. Recycled Engine Coolant Ford Motor Company does not recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids. Severe Climates If you drive in extremely cold climates: •
It may be necessary to have an authorized Ford dealer increase the coolant concentration above 50%. • A coolant concentration of 60% will
provide improved freeze point protection. Engine coolant concentrations above 60% will decrease the overheat protection characteristics of the engine coolant and may cause engine damage.
If you drive in extremely hot climates: •
It may be necessary to have an authorized Ford dealer decrease the coolant concentration to 40%.
• A coolant concentration of 40% will
provide improved overheat protection. Engine coolant concentrations below 40% will decrease the freeze and corrosion protection characteristics of the engine coolant and may cause engine damage.
• Do not use alcohol, methanol, brine or any engine coolants mixed with alcohol or methanol antifreeze (coolant). Alcohol and other liquids can cause engine damage from overheating or freezing.
• Do not add extra inhibitors or additives to the coolant. These can be harmful and compromise the corrosion protection of the engine coolant.
Adding Engine Coolant 1. Unscrew the engine coolant reservoir cap slowly. Any pressure will escape as you unscrew the cap.
2. Use a funnel to add engine coolant to the engine coolant reservoir. Make sure that the level is between the MIN and MAX marks on the engine coolant reservoir. Use engine coolant meeting the Ford specification. See Capacities and Specifications (page 276).
3. Close the engine coolant reservoir cap. Whenever you add coolant, check the coolant level in the engine coolant reservoir the next few times you drive the vehicle. If necessary, add enough engine coolant to bring the engine coolant level to the proper level. Adding Inverter System Controller Coolant 1. Open the inverter system controller
coolant reservoir cap.
2. Use a funnel to add coolant to the inverter system controller coolant reservoir. Make sure that the level is between the MIN and MAX marks on the inverter system controller coolant reservoir. Use coolant meeting the Ford specification. See Capacities and Specifications (page 276).
3. Close the inverter system controller
coolant reservoir cap.
225
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Maintenance
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during emergencies only. Operate your vehicle in fail-safe mode only as long as necessary to bring your vehicle to rest in a safe location and seek immediate repairs. When in fail-safe mode, your vehicle will have limited power, will not be able to maintain high-speed operation, and may completely shut down without warning, potentially losing engine power, power steering assist, and power brake assist, which may increase the possibility of a crash resulting in serious injury.
Never remove the coolant reservoir cap while the engine is running or hot.
Note: Driving the vehicle without repairing the engine problem increases the chance of engine damage. Take your vehicle to an authorized dealer as soon as possible. You have limited engine power when in the fail-safe mode, so drive the vehicle with caution. The vehicle will not be able to maintain high-speed operation and the engine will run rough. Remember that the engine is capable of completely shutting down automatically to prevent engine damage, therefore: 1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to
3.
an authorized dealer. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish
if low.
5. Re-start the engine and take your
vehicle to an authorized dealer.
Vehicles driven year-round in non-extreme climates should use coolant meeting the Ford specification for optimum cooling system and engine protection. What You Should Know About Fail- Safe Cooling If the engine coolant supply is depleted, this feature allows the vehicle to be driven temporarily before incremental component damage is incurred. The “fail-safe” distance depends on ambient temperatures, vehicle load and terrain. How Fail-Safe Cooling Works If the engine begins to overheat, the engine coolant temperature gauge will move to the red (hot) area and:
The coolant temperature warning light will illuminate.
The service engine soon indicator will illuminate. If the engine reaches a preset over-temperature condition, the engine will automatically switch to alternating cylinder operation. Each disabled cylinder acts as an air pump and cools the engine. When this occurs the vehicle will still operate. However: • •
The engine power will be limited. The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine will completely shut down, causing steering and braking effort to increase. Once the engine temperature cools, the engine can be re-started. Take your vehicle to an authorized dealer as soon as possible to minimize engine damage.
226
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Maintenance
AUTOMATIC TRANSMISSION FLUID CHECK If required, have an authorized dealer check and change the transmission fluid at the correct service interval. See Scheduled Maintenance (page 348). The automatic transmission does not have a transmission fluid dipstick. Your transmission does not consume fluid. An authorized dealer should check the fluid: •
If the transmission is not working properly. • If you notice signs of fluid leakage. Do not use supplemental transmission fluid additives, treatments or cleaning agents. The use of these materials may affect transmission operation and result in damage to internal transmission components. BRAKE FLUID CHECK Fluid levels between the MIN and MAX lines are within the normal operating range; there is no need to add fluid. If the fluid levels are outside of the normal operating range, the performance of the system could be compromised; seek service from your authorized dealer immediately. POWER STEERING FLUID CHECK Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in temperatures below 40°F (5°C), use washer fluid with antifreeze
protection. Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident.
Note: The front and rear washer systems are supplied from the same reservoir. Add fluid to fill the reservoir if the level is low. Only use a washer fluid that meets Ford specifications. See Capacities and Specifications (page 276). State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system. FUEL FILTER Your vehicle is equipped with a lifetime fuel filter that is integrated with the fuel tank. Regular maintenance or replacement is not needed.
227
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Maintenance
When a low voltage battery replacement is necessary, see an authorized dealer to replace the low voltage battery with a Ford recommended replacement low voltage battery that matches the electrical requirements of the vehicle. To ensure proper operation of the battery management system (BMS), do not allow a technician to connect any electrical device ground connection directly to the low voltage battery negative post. A connection at the low voltage battery negative post can cause inaccurate measurements of the battery condition and potential incorrect system operation. Note: If a person adds electrical or electronic accessories or components to the vehicle, the accessories or components may adversely affect the low voltage battery performance and durability and may also affect the performance of other electrical systems in the vehicle. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. When a battery replacement is required, the battery should only be replaced with a Ford recommended replacement battery that matches the electrical requirements of the vehicle. Because your vehicle’s engine is electronically-controlled by a computer, some engine control settings are maintained by power from the low voltage battery. Some engine computer settings, like the idle trim and fuel trim strategy, optimize the driveability and performance of the engine. Some other computer settings, like the clock and radio station
CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow
flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation.
When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after
handling.
Your vehicle has a Motorcraft® maintenance-free battery which normally does not require additional water during its life of service. Note: If your vehicle's battery has a cover or shield, make sure it is reinstalled after the battery has been cleaned or replaced. Note: See an authorized dealer for low voltage battery access, testing, or replacement.
228
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Maintenance
CHECKING THE WIPER BLADES
Run the tip of your fingers over the edge of the blade to check for roughness. Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth. CHANGING THE WIPER BLADES Replace the wiper blades at least annually for optimum performance. You can improve poor wiper quality by cleaning the wiper blades and the windshield. Note: The windshield wiper blades are different in length. If you install wiper blades of the wrong length, the wiper blades can clash damaging the wiper system. Service Position Set the windshield wipers in the service position to change the wiper blades. Note: You can use the service position to provide easier access to the wiper blades for freeing them from snow and ice. Note: Make sure the windshield is free from snow and ice before you switch the ignition on. 1. Switch the ignition on. 2. Switch the ignition off.
presets, are also maintained in memory by power from the low voltage battery. When a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings: 1. With the vehicle at a complete stop,
set the parking brake.
2. Shift into park (P). 3. Switch off all accessories. 4. Fully press the brake pedal and start
the vehicle.
5. Run the engine until it reaches normal
operating temperature. While the engine is warming up, complete the following: Reset the clock. See Audio System (page 283). Reset the power windows bounce-back feature. See Windows and Mirrors (page 80). Reset the radio station presets. See Audio System (page 283).
6. Allow the engine to idle for at least one
minute. If the engine turns off, press the accelerator pedal to start the engine.
7. While the engine is running, press the brake pedal and shift into neutral (N). 8. Allow the engine to run for at least one minute by pressing on the accelerator pedal.
9. Drive the vehicle at least 12 mi (20 km) to completely relearn the idle and fuel trim strategy.
Note: If you do not allow the engine to relearn the idle and fuel trim strategy, the idle quality of your vehicle may be adversely affected until the engine computer eventually relearns the idle trim and fuel trim strategy. Make sure that you dispose of old batteries in an environmentally friendly way. Seek advice from your local authority about recycling old batteries.
229
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E142463 Maintenance
Note: Make sure the windshield is clean before using new wiper blades.
1. Lift the wiper arm and then press the wiper blade locking buttons together.
2. Slightly rotate the wiper blade. 3. Remove the wiper blade. 4. Install in the reverse order. Note: Make sure that the wiper blade locks into place. Changing the Rear Window Wiper Blade Note: Do not hold the wiper blade when lifting the wiper arm. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached. 1. Lift the wiper arm.
3. Press and hold the wiper lever in position A within three seconds.
4. Release the wiper lever when the
windshield wipers reach the service position.
Note: The wipers remain in the service position when you switch the ignition on. Press and release the wiper lever to return them to the park position. Changing the Windshield Wiper Blades Note: Do not hold the wiper blade when lifting the wiper arm. Note: Make sure that the wiper arm does not spring back against the glass when the wiper blade is not attached.
230
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E129986AE162532E129990112 Maintenance
8 feet (2.4 meters) Center height of lamp to ground 25 feet (7.6 meters) Horizontal reference line
1. Park the vehicle directly in front of a
wall or screen on a level surface, approximately 25 feet (7.6 meters) away.
Note: To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. 2. Measure the height of the headlamp
bulb center from the ground and mark an 8 foot (2.4 meter) horizontal reference line on the vertical wall or screen at this height.
3. Turn on the low beam headlamps to
illuminate the wall or screen and open the hood.
2. Slightly rotate the wiper blade. 3. Disengage the wiper blade from the
wiper arm.
4. Remove the wiper blade. 5. Install in the reverse order. Note: Make sure that the wiper blade locks into place. ADJUSTING THE HEADLAMPS Vertical Aim Adjustment The headlamps on your vehicle are properly aimed at the assembly plant. If your vehicle has been in an accident, the alignment of your headlamps should be checked by your authorized dealer.
231
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E13006032E142592 Maintenance
REMOVING A HEADLAMP
1. Switch all of the lamps and the ignition
off.
2. Remove the screws that secure the
lamp assembly.
3. Pull the headlamp toward the front of
your vehicle to disengage it from its locating points and then lift the headlamp up.
4. Disconnect the electrical connector. CHANGING A BULB Replacing Headlamp Bulbs
WARNING
Handle a halogen headlamp bulb carefully and keep out of children’s reach. Grasp the bulb by only its
plastic base and do not touch the glass. The oil from your hand could cause the bulb to break the next time the headlamps are operated.
Note: If the bulb is accidentally touched, it should be cleaned with rubbing alcohol before being used.
4. On the wall or screen you will observe
a flat zone of high intensity light located at the top of the right hand portion of the beam pattern. If the top edge of the high intensity light zone is not at the horizontal reference line, the headlamp will need to be adjusted.
5. Locate the vertical adjuster on each
headlamp. Using a Phillips #2
screwdriver, turn the adjuster either clockwise or counterclockwise in order to aim the headlamp. The horizontal edge of the brighter light should touch the horizontal reference line.6. Close the hood and turn off the lamps. Horizontal Aim Adjustment Horizontal aim is not required for this vehicle and is non-adjustable.
232
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E142465E14246722E142468 Maintenance
Locating the headlamp bulbs:
Direction indicator lamp. Low beam headlamp. High beam headlamp.
Replacing the High Beam Headlamp Bulb:
1. Remove the headlamp assembly. 2. Remove service cap. 3. Disconnect the electrical connector. 4. Remove bulb from the headlamp
assembly by turning it counterclockwise, then pull it straight out.
Install the new bulbs in reverse order. Replacing Side Marker Bulbs:
1. Remove the headlamp assembly. 2. Remove service cap. 3. Disconnect the electrical connector. 4. Remove bulb from the headlamp
assembly by turning it counterclockwise, then pull it straight out.
Replacing the Low Beam Headlamp Bulb:
1. Remove the headlamp assembly. 2. Remove service cap. 3. Remove the bulb holder. 4. Remove bulb from the headlamp
assembly.
Install the new bulb in reverse order.
233
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162549E162550E162551E162552 Maintenance
Replacing Fog, Park and Direction Indicator Bulbs
Note: You cannot separate the fog lamp bulb from the bulb holder. 1. Remove the fog lamp cover. 2. Remove the 2 screws. 3. Remove the lamp.
4. Disconnect the electrical connector. 5. Turn the bulb holder counterclockwise
and remove it. Install the new bulb in reverse order.
6. Replacing Tail, Brake and Direction Indicator Bulbs
234
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E16255345E162554E162555 Maintenance
1. Make sure the headlamp control is in
the off position.
2. Open the liftgate. 3. Remove the trim panel cover.
Replacing Reverse Lamp and Tail Lamp Bulbs
4. Disconnect the electrical connector. 5. Remove the wing nut. 6. Gently pull the lamp assembly away
from the vehicle.
1. Make sure the lighting control is in the
off position.
2. Open the liftgate. 3. Remove the trim panel cover.
4. Remove the wing nut. 5. Gently pull the lamp assembly away
from the vehicle.
7. Remove the bulb holder. 8. Gently press the bulb into the bulb
holder, then turn the bulb counterclockwise and remove the bulb. (A) Taillamp and brake lamp. (B) Direction indicator lamp.
Install the new bulb in reverse order.
235
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162556E162557E162558E162559 Maintenance
Replacing the Center High Mounted Brake Lamp Bulbs
6. Disconnect the electrical connector. 7. Remove the bulb holder. 8. Gently press the bulb into the bulb
holder, turn the bulb counterclockwise, and remove the bulb. (A) Reverse lamp. (B) Tail lamp. Install the new bulb in reverse order.
9. Replacing License Plate Lamp Bulb
1. Open the liftgate. 2. Detach the clips above the inboard side
of the rear window.
3. Insert a suitable tool into the holes. 4. Carefully pull the lamp towards the
front of the vehicle in order to release the spring clips.
1. Carefully release the spring clip. 2. Remove the lamp. 3. Remove the bulb. Reverse steps to reinstall bulb.
236
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162560321E72789E162562E162563 Maintenance
6. Remove the bulb holder. 7. Remove the bulb. BULB SPECIFICATION CHART Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America to ensure lamp performance, light brightness and pattern and safe visibility. The correct bulbs will not damage the lamp assembly or void the lamp assembly warranty and will provide quality bulb burn time.
5. Gently pull the lamp assembly away
from the vehicle.
Function
Trade number
9005LL H11LL 168
194
W21WHeadlamps high beam (Halogen) Headlamp low beam (Halogen) Sidemarker - front Park lamp - front Turn lamp - front Fog lamps Tail/brake lamp Turn lamp - rear Backup lamp License plate lamp * High-mount brake lamp * Interior lamps * To replace these lamps - see your authorized dealer. To replace all instrument panel lights - see your authorized dealer
3157K T20
921
W5W W5W LEDH10 (9145)
237
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162564 Maintenance
CHANGING THE ENGINE AIR FILTER
WARNING
To reduce the risk of vehicle damage and personal burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
Change the air filter element at the correct interval.
Air Cleaner Assembly Components
Note: When changing the air filter element, use only the air filter element listed. See Capacities and Specifications (page 276). Note: Failure to use the correct air filter element may result in severe engine damage. Resulting component damage may not be covered by the vehicle Warranty. Note: Failure to re-install the air cleaner assembly properly by fully seating on the mounting studs in five places and securing with the two bolts may result in air cleaner assembly dislodgement from engine and damage to the air cleaner assembly and other engine components. Therefore we recommend that the air filter be serviced at a Ford dealer.
238
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162533ACDEB Maintenance
Air cleaner assembly. Air cleaner cover. Air cleaner outlet tube. Positive crankcase ventilation (PCV) tube. Air cleaner intake tube.
Removing the Engine Air Filter Element
4. Remove the bolts from each side of the air cleaner assembly (A) as shown with arrows.
1. Loosen the hose clamps for air cleaner
outlet tube (C). Disconnect the tube from the air cleaner assembly (A).
2. Release the tabs and disconnect the
PCV tube (D) from the air cleaner outlet tube (C) and remove the tube. 3. Disconnect the air cleaner intake tube (E) from the air cleaner assembly (A).
5. Lift the air cleaner assembly (A) from the mounting studs, then rotate and pull it toward the front of the vehicle.
6. Remove the 5 bolts from the air cleaner
cover (B).
7. Remove the air cleaner cover (B) from
the air cleaner assembly (A).
239
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162534E162535E162536E162537 Maintenance
Installing the Engine Air Filter Element Note: Clean the inside of the air cleaner assembly before installing a new air filter element.
4.
Install and tighten the bolts to each side of the air cleaner assembly (A) as shown with arrows.
5. Attach the air cleaner intake tube (E)
to the air cleaner assembly (A).
1.
2.
Install the new air filter element into the engine air cleaner assembly. Install the air cleaner cover (B) and tighten the 5 bolts.
6. Connect the PCV tube (D) to the air
cleaner outlet tube (C).
7. Connect the air cleaner intake tube (E)
to the air cleaner assembly (A).
3. Position the air cleaner assembly (A)
onto the engine and make sure the assembly is aligned with the studs.
240
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
E162538E162539E162540E162541 Vehicle Care
GENERAL INFORMATION Your Ford or Lincoln authorized dealer has many quality products available to clean your vehicle and protect its finishes. Materials
Name
Motorcraft Bug and Tar Remover ZC-42
Motorcraft Custom Bright Metal Cleaner ZC-15
Motorcraft® Detail Wash ZC-3-A Motorcraft Engine Shampoo and Degreaser (U.S.) ZC-20 (U.S.) Engine Shampoo Motorcraft Leather and Vinyl Cleaner ZC-56
Multi-Purpose Cleaner Motorcraft® Premium Windshield Wash Concentrate with Bitterant (U.S.) ZC-32-B2 (U.S.) Professional Strength Carpet and Upholstery Cleaner ZC-54
Motorcraft Spot and Stain Remover (U.S.) ZC-14 (U.S.) Motorcraft® Ultra-Clear Spray Glass Cleaner (U.S.) ZC-23 (U.S.) Motorcraft® Wheel and Tire Cleaner ZC-37-A CLEANING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, we recommend Motorcraft Detail Wash.241
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
CLEANING PRODUCTS For best results, use the following products or products of equivalent quality:
Specification
ESR-M14P4-A
WSS-M14P19-A
