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General Hints.......................................................109
Heating the Interior Quickly.............................110
Recommended Settings for Cooling ..........110
Recommended Settings for Heating...........110
Side Window Defogging in Cold


Weather..............................................................110


Hints on Driving With Anti-Lock Brakes............................................................165
Hood Lock See: Opening and Closing the Hood...........218
Hybrid Vehicle Frequently Asked Questions.....................................................140
Hybrid Vehicle Operation...........................135
Battery:...................................................................136
Braking:...................................................................136
Driving:....................................................................135
Driving to Optimize Fuel Economy..............136
Engine:....................................................................136
EV+ Mode...............................................................137
Starting:..................................................................135
Stopping:................................................................135
Transmission Operation:..................................135


Ignition Switch...............................................129
In California (U.S. Only)............................203
Information Display Control......................69
Multimedia Controls...........................................69
Information Displays.....................................93
General Information............................................93


Garage Door Opener See: Universal Garage Door Opener.............121
Gauges...............................................................85
Left Information Display....................................85
Right Information Display.................................87
General Information on Radio Frequencies...................................................44
Intelligent Access.................................................44
General Maintenance Information.......348
Multi-point Inspection......................................351
Owner Checks and Services.........................350
Protecting Your Investment..........................348
Why Maintain Your Vehicle?.........................348
Why Maintain Your Vehicle at Your


Dealership?.....................................................348


Getting Assistance Outside the U.S. and Canada.........................................................205
Getting the Services You Need...............202
Away From Home..............................................202
Global Opening................................................81
Opening the Windows........................................81
Handbrake See: Parking Brake.............................................165
Hazard Warning Flashers..........................196
Headlamp Adjusting See: Adjusting the Headlamps......................231
Headlamp Exit Delay....................................76
Headlamp Removal See: Removing a Headlamp..........................232
Head Restraints..............................................113
Adjusting the Head Restraint..........................114
Heated Seats.................................................120
Heated Windows and Mirrors....................111
Heated Exterior Mirrors.......................................111
Heated Rear Window..........................................111
Heating See: Climate Control.........................................108
High Voltage Battery Cut-Off Switch............................................................160
High Voltage Battery...................................153
General Information..........................................153


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C-MAX (CCG) Canada/United States of America, enUSA, First Printing


Index


Keys and Remote Controls.........................44
Lighting Control...............................................74
Headlamp Flasher................................................75
High Beams.............................................................74
Lighting...............................................................74
General Information............................................74
Load Carrying.................................................182
Load Limit.......................................................183
Vehicle Loading - with and without a


Trailer..................................................................183
Locking and Unlocking.................................56
Activating Intelligent Access ...........................57
Autolock..................................................................59
Battery Saver.........................................................60
Illuminated Entry..................................................59
Illuminated Exit.....................................................59
Mechanical Key.....................................................57
Opening a Rear Door from Inside...................57
Power Door Locks................................................56
Remote Control....................................................56
Smart Unlocks For Integrated Keyhead


Transmitter........................................................58


Smart Unlocks For Intelligent Access Keys


................................................................................58
Locks...................................................................56
Luggage Covers.............................................182
Removing the Shade.........................................182


Maintenance..................................................218
General Information..........................................218
Manual Liftgate..............................................60
Closing the Liftgate..............................................61
Opening the Liftgate..........................................60
Manual Seats..................................................115
Adjusting the Height of the Driver's


Seat......................................................................116
Lumbar Adjustment (If Equipped)................117
Moving the Seat Backward and


Forward..............................................................116
Recline Adjustment............................................116
Media Hub......................................................296
Message Center See: Information Displays.................................93


Information Messages.................................101
AdvanceTrac®.....................................................102
Alarm.......................................................................102
Battery and Charging System (High


Voltage)............................................................102
Doors.......................................................................103
Fuel..........................................................................103
Hill Start Assist....................................................103
Keys and Intelligent Access............................104
Maintenance........................................................105
MyKey.....................................................................105
Park Aid..................................................................106
Park Brake.............................................................106
Power Steering....................................................107
Remote Start........................................................107
Tire Pressure Monitoring System..................107
Transmission........................................................107
Installing Child Restraints............................16
Child Seats...............................................................16
Using Lap and Shoulder Belts..........................17
Using Lower Anchors and Tethers for


CHildren (LATCH)............................................19
Using Tether Straps..............................................21
Instrument Cluster........................................85
Instrument Lighting Dimmer......................76
Vehicles With Front Fog Lamps......................76
Vehicles Without Front Fog Lamps...............76
Interior Lamps.................................................78
Front Interior Lamp..............................................78
Front Interior Lamp - With Panorama


Roof......................................................................78
Rear Interior Lamp...............................................79
Interior Mirror...................................................83
Auto-Dimming Mirror..........................................83
Introduction.........................................................7


Jump Starting the Vehicle.........................197
Connecting the Jumper Cables.....................197
Jump Starting......................................................198
Preparing Your Vehicle......................................197
Removing the Jumper Cables........................198


Keyless Starting............................................129
Ignition Modes.....................................................130


387


C-MAX (CCG) Canada/United States of America, enUSA, First Printing


Index


Mirrors See: Heated Windows and Mirrors.................111
See: Windows and Mirrors...............................80
Mobile Communications Equipment.......12
Motorcraft Parts............................................277
MyKey Troubleshooting...............................54
MyKey™..............................................................51
Principle of Operation..........................................51
Normal Scheduled Maintenance...........352
Intelligent Oil-Life Monitor™.........................352
Normal Maintenance Intervals.....................352


Oil Check See: Engine Oil Check.......................................222
Opening and Closing the Hood...............218
Closing the Hood................................................219
Opening the Hood..............................................218
Ordering Additional Owner's Literature.....................................................206
Obtaining a French Owner’s Manual..........207
Overhead Console........................................128


Parking Aids....................................................170
Principle of Operation.......................................170
Parking Brake.................................................165
Passive Anti-Theft System.........................65
SecuriLock®...........................................................65
PATS See: Passive Anti-Theft System.....................65
Perchlorate.........................................................11
Personal Safety System™..........................34
How Does the Personal Safety System


Work?..................................................................34
Plug-In Hybrid Vehicle Operation...........137
ECO Cruise............................................................139
EV Modes...............................................................137
Fuel Freshness.....................................................139
Low Engine Use...................................................139
Plug-in Power Mode and Hybrid


Mode...................................................................137
Post-Crash Alert System...........................201


Power Door Locks See: Locking and Unlocking.............................56
Power Liftgate..................................................61
Hands-Free Feature............................................63
Obstacle Detection.............................................63
Opening and Closing the Liftgate...................61
Setting the Liftgate Open Height...................63
Stopping the Liftgate Movement...................62
Power Seats.....................................................117
Power Lumbar......................................................119
Power Steering Fluid Check.....................227
Power Windows.............................................80
Accessory Delay.....................................................81
Bounce-Back.........................................................80
One-Touch Down................................................80
One-Touch Up......................................................80
Window Lock.........................................................80
Protecting the Environment........................14
Rear Parking Aid............................................170
Rear Seat Armrest........................................120
Rear Seats........................................................119
Folding the Seatback ........................................119
Unfolding the Seatback....................................119
Rear Under Floor Storage..........................182
Rear View Camera........................................176
Using the Rear View Camera System.........176
Rear View Camera See: Rear View Camera....................................176
Rear Window Wiper and Washers...........72
Rear Window Washer.........................................73
Rear Window Wiper.............................................72
Refueling..........................................................146
Easy Fuel™ Capless Fuel System................146
Easy Fuel™ Capless System - Energi


Vehicles Only...................................................147
Remote Control..............................................44
Car Finder................................................................48
Integrated Keyhead Transmitters .................44
Intelligent Access Key.........................................45
Remote Start (If Equipped).............................48
Replacing the Battery.........................................46
Sounding a Panic Alarm....................................48
Remote Start....................................................111
Automatic Settings.............................................112
Removing a Headlamp..............................232


388


C-MAX (CCG) Canada/United States of America, enUSA, First Printing


Index


Repairing Minor Paint Damage..............245
Replacement Parts Recommendation.........................................11
Collision Repairs.....................................................11
Scheduled Maintenance and Mechanical


Repairs...................................................................11
Warranty on Replacement Parts.....................12
Replacing a Lost Key or Remote Control............................................................50
Reporting Safety Defects (Canada Only)..............................................................207
Reporting Safety Defects (U.S. Only)..............................................................207
Roadside Assistance...................................195
Vehicles Sold in Canada: Getting Roadside


Assistance........................................................195


Vehicles Sold in Canada: Roadside


Assistance Program Coverage.................196


Vehicles Sold in Canada: Using Roadside


Assistance........................................................196


Vehicles Sold in the United States: Getting


Roadside Assistance....................................195


Vehicles Sold in the United States: Using


Roadside Assistance....................................195
Roadside Emergencies...............................195
Running-In See: Breaking-In..................................................192
Running Out of Fuel.....................................145
Adding Fuel From a Portable Fuel


Container..........................................................145
Filling a Portable Fuel Container..................145


Safety Canopy™............................................40
Safety Precautions.......................................143
Satellite Radio..............................................294
Satellite Radio Electronic Serial Number


(ESN)................................................................295
Satellite Radio Reception Factors..............294
SIRIUS® Satellite Radio Service.................294
Troubleshooting.................................................295
Scheduled Maintenance Record...........356
Scheduled Maintenance..........................348
Seatbelt Height Adjustment.....................30
Seatbelt Reminder..........................................31
Belt-Minder™.........................................................31


Seatbelts............................................................27
Principle of Operation.........................................27
Seatbelt Warning Lamp and Indicator Chime................................................................31
Conditions of operation......................................31
Seats...................................................................113
Security..............................................................65
Side Airbags.....................................................39
Sitting in the Correct Position...................113
Snow Chains See: Using Snow Chains.................................270
Special Notices................................................12
New Vehicle Limited Warranty.........................12
On-board Diagnostics (OBD-II).......................12
Special Instructions..............................................12
Special Operating Conditions Scheduled Maintenance..............................................354
Exceptions............................................................355
Speed Control See: Cruise Control.............................................179
Stability Control............................................168
Principle of Operation......................................168
Starter Switch See: Ignition Switch...........................................129
Starting a Gasoline Engine.......................130
Guarding Against Exhaust Fumes................132
Important Ventilating Information...............132
Switching Off the Vehicle When It Is


Moving................................................................132


Switching Off the Vehicle When It Is


Stationary..........................................................131
Vehicles with an Ignition Key.........................130
Vehicles with Keyless Start............................130
Starting and Stopping the Engine..........129
General Information..........................................129
Steering.............................................................181
Electric Power Steering.....................................181
Steering Wheel................................................67
Storage Compartments.............................128
Sun Shades......................................................84
Bounce-Back.........................................................84
Opening and Closing the Sun Shade...........84
Sun Shade Relearning.......................................84
Sun Visors.........................................................83
Illuminated Vanity Mirror...................................83
Supplementary Restraints System.........35
Principle of Operation.........................................35
Symbols Glossary.............................................7


389


C-MAX (CCG) Canada/United States of America, enUSA, First Printing


Index


SYNC™ Applications and Services.......315
911 Assist................................................................315
SYNC Services: Traffic, Directions &


Information (TDI) (If Equipped, United States Only).....................................................319


Vehicle Health Report (If Equipped, United


States Only).....................................................317
SYNC™ AppLink™......................................323
SYNC Mobile Apps............................................323
SYNC™............................................................297
General Information..........................................297
SYNC™ Troubleshooting.........................335
Tailgate See: Manual Liftgate..........................................60
See: Power Liftgate..............................................61
Technical Specifications See: Capacities and Specifications............276
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................204
Tire Care..........................................................255
Glossary of Tire Terminology.........................257
Information About Uniform Tire Quality


Grading.............................................................255


Information Contained on the Tire


Sidewall...........................................................258
Temperature A B C............................................256
Traction AA A B C..............................................256
Treadwear............................................................256
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................249
Tire Pressure Monitoring System...........270
Changing Tires With a Tire Pressure


Monitoring System.........................................271


Understanding Your Tire Pressure


Monitoring System ........................................271


Tire Repair Kit See: Tire Sealant and Inflator Kit.................249


Tire Sealant and Inflator Kit....................249
First Stage: Inflating the Tire with Sealing


Compound and Air........................................251
General Information.........................................250
Second Stage: Checking Tire


Pressure............................................................253
Tips for Use of the Kit......................................250
What to Do After the Tire has Been


Sealed...............................................................253
What to Do When a Tire Is Punctured........251
Tires See: Wheels and Tires.....................................249
Towing a Trailer.............................................190
Towing the Vehicle on Four Wheels..........................................................190
Emergency Towing............................................190
Recreational Towing...........................................191
Towing..............................................................190
Traction Control.............................................167
Principle of Operation.......................................167
Transmission Code Designation............279
Transmission...................................................161
Transmission See: Transmission...............................................161
Transporting the Vehicle...........................190
Under Hood Overview - Hybrid Electric Vehicle (HEV).............................................219
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)...........................221
Unique Driving Characteristics................135
Universal Garage Door Opener.................121
HomeLink Wireless Control System.............121
USB Port.........................................................296
Using Cruise Control....................................179
Switching Cruise Control Off.........................180
Switching Cruise Control On...........................179
Using MyKey With Remote Start Systems..........................................................54
Using Snow Chains.....................................270
Using Stability Control...............................169


390


C-MAX (CCG) Canada/United States of America, enUSA, First Printing


Index


Vehicle Storage............................................246
12V Battery............................................................247
Body........................................................................246
Brakes.....................................................................247
Cooling System...................................................247
Engine....................................................................246
Fuel System..........................................................247
General..................................................................246
Miscellaneous......................................................247
Removing Vehicle From Storage..................247
Tires.........................................................................247
Ventilation See: Climate Control.........................................108
VIN See: Vehicle Identification Number............278
Voice Control...................................................68


Using SYNC™ With Your Media Player.............................................................325
Accessing Your Play Menu.............................330
Connecting Your Digital Media Player to the


USB Port...........................................................325
Media Menu Features......................................328
Media Voice Commands.................................327
System Settings.................................................332
What's Playing?.................................................326
Using SYNC™ With Your Phone............302
Accessing Features Through the Phone


Menu.................................................................306
Accessing Your Phone Settings......................311
Making a Call......................................................305
Pairing a Cell Phone for the First


Time...................................................................302
Pairing Subsequent Cell Phones.................303
Phone Options during an Active Call.........305
Phone Voice Commands................................303
Receiving Calls...................................................305
System Settings..................................................312
Text Messaging..................................................309
Using Traction Control................................167
Switching the System Off................................167
System Indicator Lights and


Messages..........................................................167
Using a Switch.....................................................167
Using the Information Display


Controls.............................................................167
Using Voice Recognition...........................299
Initiating a Voice Session................................299
System Interaction and Feedback.............300
Utilizing the Mediation/Arbitration Program (Canada Only)........................205


Vehicle Care....................................................241
General Information..........................................241
Vehicle Certification Label.......................279
Vehicle Identification Number................278


391


C-MAX (CCG) Canada/United States of America, enUSA, First Printing


Index


Wrecker Towing See: Transporting the Vehicle.......................190


Warning Lamps and Indicators................89
Anti-Lock Braking System................................89
Battery.....................................................................89
Brake System........................................................89
Cruise Control.......................................................89
Direction Indicator...............................................89
Door Ajar.................................................................89
EcoSelect................................................................89
Engine and Motor Coolant


Temperature.....................................................89
Engine Oil................................................................90
EV Later...................................................................90
EV Now....................................................................90
Fasten Safety Belt...............................................90
Front Airbag...........................................................90
Front Fog Lamps..................................................90
High Beam..............................................................90
Liftgate Ajar...........................................................90
Low Battery............................................................90
Low Fuel Level......................................................90
Low Tire Pressure Warning..............................90
Overdrive Cancel and Grade Assist..............90
Parking Lamps.......................................................91
Powertrain Fault....................................................91
Ready to Drive........................................................91
Service Engine Soon............................................91
Stability Control.....................................................91
Stability Control Off............................................92
Stop Safely.............................................................92
Vehicle Plugged in................................................92
Washer Fluid Check.....................................227
Washers See: Cleaning the Exterior...............................241
See: Wipers and Washers.................................70
Waxing.............................................................242
Wheels and Tires.........................................249
Technical Specifications.................................274
Windows and Mirrors...................................80
Windshield Washers......................................72
Windshield Wipers.........................................70
Intermittent Wipe.................................................70
Speed Dependent Wipers................................70
Wiper Blades See: Checking the Wiper Blades..................229
Wipers and Washers.....................................70


392


C-MAX (CCG) Canada/United States of America, enUSA, First Printing


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