1997 Buick Park Avenue Owners Manual

2. Pull the cushion up and out toward the front of

the vehicle.

To Reinstall the Rear Seat Cushion

A safety belt that isn’t properly routed through the seat cushion or is twisted won’t provide the protection needed in a crash. If the safety belt hasn’t been routed through the seat cushion at all, it won’t be there to work for the next passenger. The person sitting in that position could be badly injured. After reinstalling the seat cushion, always check to be sure that the safety belts are properly routed and are not twisted.

6-74

1. Buckle the center passenger position safety belt, then

route the safety belts through the proper slots in the seat cushion. Don’t let the safety belts get twisted.

2. Slide the rear of the cushion up and under the

seatback so the rear locating guides hook into the wire loops on the back frame.

3. With the seat cushion lowered, push rearward and

then press down on the seat cushion until the spring locks on both ends engage.

4. Check to make sure the safety belts are properly

routed and that no portion of any safety belt is trapped under the seat. Also make sure the seat cushion is secured.

Replacement Bulbs EXTERIOR Headlamp High-Beam ........................... Low-Beam ........................... ParWTurn, Front ......................... Back-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tailmum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tail/Stop . . . . . . . . . . . . . . . . . . . . . . . . .

BULB

9005 9006 3057 3057 3057 . . 3057

6-75

Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to “Recommended Fluids and Lubricants” in the Index for more information. Belt Tensions Automatically controlled by a Self-Tension idler pulley. Tension adjustment should never be necessary. Automatic Transaxle AT (Overdrive) When draining or replacing torque converter, more fluid may be needed. Pan Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 quarts (5.6 L) After Complete Overhaul . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 quarts (10.4 L) Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 quarts (12.3 L) Engine Crankcase Oil change with filter change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FuelTank . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8 g a l l o n s Park Avenue Ultra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Steering PumpOnly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l p i n t (0.5L) Complete System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1/2 pints (0.7 L) Tire Pressures, Sizes The Tire-Loading Information label, which is located on the rear edge of the driver’s door, shows the correct inflation pressures for your tires. WheelNutTorque . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lOOlb-ft(140N~m) Refrigerant (R-l34a), Air Conditioning . . . . . . . . . . . . . . . . . . . See refrigerant charge label under the hood.

5.0 quarts (4.7 L) (68L) 19 gallons (72 L)

NOTE: All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended

in this manual.

Air Conditioning Refrigerants Not all air conditioning refrigerants are the same. If the air conditioning system in your vehicle needs refrigerant, be sure the proper refrigerant If you're not sure, ask your Buick dealer. Engine Specifications

is used.

3800 Engine

3800 Supercharged

Engine

VINEngineCode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . K ............................... Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displacement ................................ Compression Ratio ........................... Horsepower ................................. Firing Order ............................. 1-6-5-4-3-2 ...................... Thermostat Temperature Specification . . . . . . . . 195 "F (91 "C) .....................

V6 .............................. V6 3.8L ............................ .3.8L 9:4: 1 ............................ 85: 1 205 .............................. 240

1-6-5-4-3-2 195°F (91°C)

6-77

Vehicle Dimensions Overall Length . . . . . . . . . . . . . . . . . 206.8 inches (525.3 cm) Width . . . . . . . . . . . . . . . . . . . 74.7 inches ( 189.7 cm) Height . . . . . . . . . . . . . . . . . . . 58.1 inches (147.6 cm) Wheelbase . . . . . . . . . . . . . . 113.8 inches (289.1 cm) Front Tread . . . . . . . . . . . . . . . 62.7 inches (159.3 cm) Rear Tread . . . . . . . . . . . . . . . 62.3 inches ( 15 8.2 cm) Normal Maintenance Replacement Parts Air Cleaner Element . . . . . . . . . . AC Type A- 1096C Engine Oil Filter . . . . . . . . . . . . . . . . AC Type PF-47 Fuel Filter .................... AC Type GF-627 Spark Plugs . . . . . . . . . . . . . . . . . . . AC Type 41-921 Gap: 0.060 inch (. 152 cm)

Windshield Wiper Blades Type ............................ Hook Style Length . . . . . . . . . . . . . . . . . . . . . 22 inches (56 cm)

6-78

Engine Accessory Belt (L36) The 3800 (L36) engine uses an engine accessory belt. This diagram shows the features connected by the belt routing. See “Maintenance Schedule” in the Index for when to check the belt.

A. Power Steering B. Generator C . Air Conditioning

D. Crank E. Coolant Pump F. Tensioner

Supercharged Engine Accessory Belt (L67) c

The Supercharged 3800 engine uses two accessory drive belts. One belt drives the generator, power steering pump, coolant pump and air conditioning compressor. The second belt drives the supercharger. Each belt has its own tensioner and idler pulley. See “Maintenance Schedule” in the Index for when to check the accessory drive belts and supercharger oil level. Have your dealer check the oil level in the supercharger.

1. Front Belt 2. Back Belt A. Generator B. Power Steering

C. Crank D. Supercharger E. Coolant Pump E Air Conditioning

6-79

& NOTES

6-80

Section 7 Maintenance Schedule

This section covers the maintenance required for your Buick. Your vehicle needs these services to retain its safety, dependability and emission control performance.

7-2 7-2 7-3 7-4 7-4 7-4 7-39 7-39 7-39 7-40

Introduction Your Vehicle and the Environment How This Section is Organized Part A: Scheduled Maintenance Services Using Your Maintenance Schedule Selecting the Right Schedule Part B: Owner Checks and Services At Each Fuel Fill At Least Once a Month At Least Twice a Year

At Least Once a Year Part C: Periodic Maintenance Inspections Steering, Suspension and Front Drive Axle Boot and Seal Inspection Exhaust System Inspection Radiator and Heater Hose Inspection Throttle Linkage Inspection Brake System Inspection Part D: Recommended Fluids and Lubricants Part E: Maintenance Record

4

KEEP ENGINE OIL AT THE PROPER

LEVEL AND CHANGE AS

RECOMMENDED IMPORTANT:

protectjon I

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet, or your Buick dealer for details.

Introduction Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, please maintain your vehicle properly.

How This Section is Organized The remainder of this section is divided into five parts: “Part A: Scheduled Maintenance Services” shows what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs. A CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

If you are skilled enough to do some work on your vehicle, you will probably want to get the service information GM publishes. See “Service and Owner Publications” in the Index.

“Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part C: Periodic Maintenance Inspections” explains important inspections that your Buick dealer’s service department or another qualified service center should perform. “Part D: Recommended Fluids and Lubricants” lists some products GM recommends to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Part E: Maintenance Record’’ provides a place for you to record the maintenance performed on your vehicle. Whenever any maintenance is performed, be sure to write it down in this part. This will help you determine when your next maintenance should be done. In addition, it is a good idea to keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

7-3

The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. These schedules are for vehicles that:

carry passengers and cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information label. See “Loading Your Vehicle” in the Index.

0 are &wen on reasonable road surfaces within legal

driving limits. use the recommended fuel. See “Fuel” in the Index.

Selecting the Right Schedule First you’ll need to decide which of the two schedules is right for your vehicle. Here’s how, to decide which schedule to follow:

Part A: Scheduled Maintenance Services Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their GM vehicles, maintenance needs vary. You may even need more frequent checks and replacements than you’ll find in the schedules in this section. So please read this section and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your Buick dealer. This part tells you the maintenance services you should have done and when you should schedule them. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts.

7-4

Maintenance Schedule I Short Definition Trip/City

Short Trip/City Intervals

Follow the Short Trip/City Maintenance Schedule if any one of these conditions is true for your vehicle:

~~

Most trips are less than 5 to 10 miles (8 to 16 km). This is particularly important when outside temperatures are below freezing. Most trips include extensive idling (such as frequent driving in stop-and-go traffic). Most trips are through dusty areas. You frequently tow a trailer or use a carrier on top of your vehicle.

or other commercial application.

0 If the vehicle is used for delivery service, police, taxi One of the reasons you should follow this schedule if you operate your vehicle under any of these conditions is that these conditions cause engine oil to break down soonez

Every 3,000 Miles (5 000 km): Engine Oil and Filter

Change (or 3 months, whichever occurs first).

Every 6,000 Miles (10 000 km): Chassis Lubrication (or 6 months, whichever occurs first). Tire Rotation.

Every 12,000 Miles (20 000 km): Passenger

Compartment Air Filter Replacement.

Every 15,000 Miles (25 000 km): Air Cleaner Filter

Inspection, if driving in dusty conditions.

Every 30,000 Miles (50 000 km): Air Cleaner Filter Replacement. Fuel Tank, Cap and Lines Inspection. Supercharger Oil Check (or every 36 months, whichever occurs first) (3.8L Code 1 engine only).

Every 50,000 Miles (83 000 km): Automatic Transaxle

Service (severe conditions only).

Every 60,000 Miles (100 000 km): Engine Accessory

Drive Belt Inspection.

Every 100,000 Miles (166 000 km): Spark Plug Wire

Inspection. Spark Plug Replacement.

Maintenance Schedule I Short Trip/City Intervals Every 150,000 Miles (240 000 km): Cooling System

Service (or every 60 months, whichever occurs first).

These intervals only summarize maintenance services. Be sure to follow the complete maintenance schedule on the following pages.

Follow this maintenance schedule only if none of the conditions from the Short Trip/City Maintenance Schedule is true. Do not use this schedule if the vehicle is used for trailer towing, driven in a dusty area or used off paved roads. Use the Short Trip/City schedule for these conditions. Driving a vehicle with a fully warmed engine under highway conditions causes engine oil to break down slowel:

Every 7,500 Miles (12 500 km): Engine ull and Filter Change (or every 12 months, whichever occurs fist). * Chassis Lubrication (or every 12 months, whichever occurs first). Tire Rotation.

Every 15,000 Miles (25 000 km): Passenger

Compartment Air Filter Replacement.

Every 30,000 Miles (50 000 km): Supercharger Oil

Check (or every 36 months, whichever occurs first) (3.8L Code 1 engine only). Air Cleaner Filter Replacement. Fuel Tank, Cap and Lines Inspection.

Every 50,000 Miles (83 000 km): Automatic Transaxle

Service (severe conditions only).

Every 60,000 Miles (100 000 km): Engine Accessory

Drive Belt Inspection.

Every 100,000 Miles (166 000 km): Spark Plug Wire

Inspection. Spark Plug Replacement.

Every 150,000 Miles (240 000 km): Cooling System

Service (or every 60 months, whichever occurs first). These intervals only summarize maintenance services. Be sure to follow the complete maintenance schedule on the following pages.

Short TripKity Maintenance Schedule

The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes

The U.S. Environmental Protection Agency or the

California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the suspension, steering linkage, transaxle shift linkage, parking brake cable guides and the underbody contact points and linkage.

* If your vehicle has an Engine Oil Life Monitor, the monitor will show you when to change the oil -- usually between 3,000 miles (5 000 km) and 7,500 miles (12 500 km) since your last oil change. Under severe conditions, the indicator may come on before 3,000 miles (5 000 km). Never drive your vehicle more than 7,500 miles (12 500 km) or 12 months, (whichever occurs first), without an oil change. The system won’t detect dust in the oil. So if you drive in a dusty area be sure to change your oil every 3,000 miles (5 000 km) or sooner if the CHANGE OIL light comes on. Remember to reset the Oil Life Monitor when the oil has been changed. For more information, see “Engine Oil Life Monitor” in the Index. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspection” in Part C of this schedule.

I Short Trip/City Maintenance Schedule 3,000 Miles (5 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote * .)

6,000 Miles (10 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) [7 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE ACTUAL MILEAGE SERVICED

BY:

DATE ACTUAL MILEAGE SERVICED

BY

I Short TripKity Maintenance Schedule 9,000 Miles (15 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

12,000 Miles (20 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED B Y

DATE

ACTUAL MILEAGE

SERVICED B Y

7-9

I 18,000 Miles (30 000 km) 17 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

I Short Trip/City Maintenance Schedule 15,000 Miles (25 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Sewice. (See footnote *.) 0 Inspect air cleaner filter if you are driving

in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote?.)

7-10

I Short Trip/City Maintenance Schedule 21,000 Miles (35 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

24,000 Miles (40 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote * .) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED B Y

DATE

ACTUAL MILEAGE

SERVICED B Y

7-11

1- Short TripKity Maintenance Schedule I 27,000 Miles (45 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

30,000 Miles (50 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace air cleaner filter. An Emission Control Sewice. 0 Inspect fuel tank, cap and lines for damage

or leaks. Inspect fuel cap gasket for any damage. Replace parts as needed. An Emission Control Service. (See footnote?.)

DATE

ACTUAL

MILEAGE

SERVICED BY: 1

7-12

I Short TripKity Maintenance Schedule I

33,000 Miles (55 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

0 For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended P1uid.s and Lubricants” in this section. An Emission Control Service. (See footnote T.)

0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED B Y

7-13

I Short TripKity Maintenance Schedu 36,000 Miles (60 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. [7 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

39,000 Miles (65 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE SERVICED BY:

DATE

I ACTUAL MILEAGE

7-14

I 7 SERVICED BY:

I

Short Trip/City Maintenance Schedule 42,000 Miles (70 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) Lubricate chassis components (or every 6 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for pioper rotation pattern and additional information. (See footnote +.)

45,000 Miles (75 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Inspect air cleaner filter if you are driving

in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote’f.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-15

I Short TripKity Maintenance Schedule 48,000 Miles (80 000 km)

Change engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.) Replace passenger compartment air filter.

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter

if the vehicle is mainly driven under one or more of these conditions: - In heavy city traffic where the outside

temperature regularly reaches 90 O F (32°C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or

delivery service.

I f you do not use your vehicle under any of these conditions, the fluid and filter do not require changing.

DATE ACTUAL MILEAGE SERVICED

BY:

DATE

ACTUAL MILEAGE

~ SERVICED BY:

I Short TripKity Maintenance Schedule1 51,000 Miles (85 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote * .)

I 54,000 Miles (90 000 km)

0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.) Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.>

DATE

ACTUAL MILEAGE

SERVICED B Y

7-17

~

~~

~~~~

~~ I Short TripKity Maintenance Schedule 57,000 Miles (95 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

T I

ACTUAL MILEAGE SERVICED

BY.

60,000 Miles (100 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Inspect engine accessory drive belt. An Emission Control Service. 0 Replace air cleaner filter. An Emission Control Service. 0 Inspect fuel tank, cap and lines for damage

or leaks. Inspect fuel cap gasket for any damage. Replace parts as needed. An Emission Control Service. (See footnote?.)

I 63,000 Miles (105 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

I Short Trip/City Maintenance Schedule

For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote “f)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information.

(See footnote +.) t ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-19

1 69,000 Miles (115 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

1 Short Trip/City Maintenance Schedule 66,000 Miles (110 000 km) 17 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote * .) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY.

7-20

Short TripKity Maintenance Schedule 72,000 Miles (120 000 km)

Change engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

75,000 Miles (125 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) Inspect air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote?.)

DATE

ACTUAL MILEAGE

SERVICED BY:

7-21

I 81,000 Miles (135 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

I Short TriplCity Maintenance Schedule 78,000 Miles (130 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE ACTUAL MILEAGE SERVICED

I DATE

I ACTUAL MILEAGE

I SERVICED BY: I

BY:

I 87,000 Miles (145 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

I Short Trip/City Maintenance Schedule 84,000 Miles (140 000 km) 17 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

I DATE

I ACTUAL MILEAGE

I SERVICED

-1 BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-23

Short Trip/City Maintenance Schedule 90,000 Miles (150 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.)

0 Replace air cleaner filter. 0 Inspect fuel tank, cap and lines for damage

An Emission Control Service.

or leaks. Inspect fuel cap gasket for any damage. Replace parts as needed. An Emission Control Service. (See footnote?.)

0 For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote “f.) Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE ACTUAL MILEAGE SERVICED

BY:

7-24

I Short TripKity Maintenance Schedule I 93,000 Miles (155 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

I 96,000 Miles (160 000 km)

0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

6 months, whichever occurs first). (See footnote #.) Replace passenger compartment air filter.

0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE

ACTUAL MILEAGE

SERVICED BY:

7-25

I 100,000 Miles (1 66 000 km) 0 Inspect spark plug wires. An Emission Control Service. Replace spark plugs. An Emission Control Service.

0 Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions: - In heavy city traffic where the outside

temperature regularly reaches 90 O F (32 O C) or higher.

- In hilly or mountainous terrain.

I Short Trip/City Maintenance Schedule 99,000 Miles (165 000 km) 0 Change engine oil and filter (or every

3 months, whichever occurs first). An Emission Control Service. (See footnote *.)

DATE

ACTUAL MILEAGE SERVICED

BY:

7-26

I Short Trip/City Maintenance Schedule [

- When doing frequent trailer towing. - Uses such as found in taxi, police or

delivery service.

I f you do not use your vehicle under any of these conditions, the fluid and filter do not require changing.

150,000 Miles (240 000 km) 0 Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test cooling system and pressure cap. An Emission Control Sewice.

DATE

ACTUAL MILEAGE

‘SERVICED BY:

DATE ACTUAL MILEAGE SERVICED

BY

7-27

Long Tripmighway ,Maintenance Schedule I

The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes ? The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the suspension, steering linkage, transaxle shift linkage, parking brake cable guides and the underbody contact points and linkage.

7-28

* If your vehicle has an Engine Oil Life Monitor, the monitor will show you when to change the oil -- usually between 3,000 miles (5 000 km) and 7,500 miles (12 500 km) since your last oil change. Under severe conditions, the indicator may come on before 3,000 miles (5 000 km). Never drive your vehicle more than 7,500 miles (12 500 km) or 12 months without an oil change. The system won’t detect dust in the oil. So if you drive in a dusty area, be sure to change your oil every 3,000 miles (5 000 km) or sooner if the CHANGE OIL light comes on. Remember to reset the Oil Life Monitor when the oil has been changed. For more information, see “Engine Oil Life Monitor” in the Index. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspections” in Part C of this schedule.

7,500 Miles (12 500 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

Cl Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

15,000 Miles (25 000 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. I7 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED BY:

DATE ACTUAL MILEAGE SERVICED

BY:

7-29

22,500 Miles (37 500 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote * .) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

30,000 Miles (50 000 km)

Change engine oil and filter (or every 12 months, whichever occurs first). An Emission Control Service. (See footnote * .) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. I7 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

0 Replace air cleaner filter.

DATE SERVICED

ACTUAL MILEAGE

BY:

An Emission Control Service.

7-30

I Long Tripmighway Maintenance Schedule

0 Inspect fuel tank, cap and lines for damage

or leaks. Inspect fuel cap gasket for any damage. Replace parts as needed. An Emission Control Service. (See footnote-)-.) 0 For supercharged engines only: Check the

supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote T.)

37,500 Miles (62 500 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

I DATE

I ACTUALMILEAGE

SERVICED BY:^

DATE ACTUAL MILEAGE SERVICED

BY:

~ 7-31

I Long TriplHighway Maintenance Schedule I 45,000 Miles (75 000 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE SERVICED

ACTUAL MILEAGE

BY:

50,000 Miles (83 000 km) 0 Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions: - In heavy city traffic where the outside

temperature regularly reaches 90 O F (32 O C) or higher.

- In hilly or mountainous terrain. - When doing frequent trailer towing. - Uses such as found in taxi, police or

delivery service.

If you do not use your vehicle under any of these conditions, the fluid and filter do not require changing.

52,500 Miles (87 500 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.) 0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE

ACTUAL MILEAGE

SERVICED B Y

60,000 Miles (100 000 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) Lubricate chassis components (or every 12 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 17 For supercharged engines only: Check the

supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote T.) 0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

(Continued)

n -9 I -33

Long Trip/Highway Maintenance Schedule

60,000 Miles (100 000 km) (Continued) 0 Inspect engine accessory drive belt.

An Emission Control Service. Replace air cleaner filter. An Emission Control Service.

0 Inspect fuel tank, cap and lines for damage

or leaks. Inspect fuel cap gasket for any damage. Replace parts as needed. An Emission Control Service. (See footnote?.)

67,500 Miles (112 500 km) 0 Change engine oil and filter (or every

12 months, whichever occurs first). An Emission Control Service. (See footnote *.) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

I DATE

ACTUAL

MILEAGE

SERVICED

BY:

DATE SERVICED

ACTUAL MILEAGE

BY:

7-34

Long Tripmighway Maintenance Schedule 1 75,000 Miles (125 000 km)

Change engine oil and filter (or every 12 months, whichever occurs first). An Emission Control Service. (See footnote *.) Lubricate chassis components (or every 12 months, whichever occurs first). (See footnote #.) Replace passenger compartment air filter. Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

82,500 Miles (137 500 km)

Change engine oil and filter (or every 12 months, whichever occurs first). An Emission Control Sewice. (See footnote *.) Cl Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Rotate tires. See “Tire Inspection and

Rotation’’ in the Index for proper rotation pattern and additional information. (See footnote +.)

I DATE

I ACTUAL MILEAGE

SERVICED B Y I

DATE ACTUAL MILEAGE

~~

~~~

I I SERVICED BY:

7-35

-

Long Tripmighway Maintenance Schedule 90,000 Miles (150 000 km, 0 Change engine oil and filter (or every 12 months, whichever occurs first). An Emission Control Service. (See footnote * .) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

0 Replace passenger compartment air filter. 0 Replace air cleaner filter. An Emission Control Service. 0 Inspect fuel tank, cap and lines for damage

or leaks. Inspect fuel cap gasket for any damage. Replace parts as needed. An Emission Control Service. (See footnote?.)

0 For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote T.)

0 Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

DATE ACTUAL MILEAGE SERVICED

BY:

I Long Tripmighway Maintenance Schedule I 97,500 Miles (162 500 km) 0 Change engine oil and filter (or every

1 100,000 Miles (166 000 km)

12 months, whichever occurs first). An Emission Control Service. (See footnote * .) 0 Lubricate chassis components (or every

12 months, whichever occurs first). (See footnote #.)

Cl Rotate tires. See “Tire Inspection and

Rotation” in the Index for proper rotation pattern and additional information. (See footnote +.)

Inspect spark plug wires. An Emission Control Service. Replace spark plugs. An Emission Control Service. Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions: - In heavy city traffic where the outside

temperature regularly reaches 90 OF (32 O C) or higher.

- In hilly or mountainous Ierrain.

DATE

ACTUAL MILEAGE

SERVICED BY:

(Continued)

7-37

100,000 Miles (1 66 000 km) (Continued) - When doing frequent trailer towing. - Uses such as found in taxi, police or lf you do not use your vehicle under any of these conditions, the fluid and filter do not require changing.

delivery service.

DATE ACTUAL MILEAGE SERVICED

B Y

150,000 Miles (240 000 km) 0 Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant’’ in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service.

MILEAGE r SERVICED B Y

DATE ACTUAL

Part B: Owner Checks and Services Listed below are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perj4or-m these underhood checks at each fuel fill.

Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See “Engine Oil” in the Index for further details.

Engine Coolant Level Check Check the engine coolant level and add DEX-COOL@ coolant mixture if necessary. See “Engine Coolant” in the Index for further details.

Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See “Windshield Washer Fluid” in the Index for further details. At Least Once a Month Tire Inflation Check Make sure tires are inflated to the correct pressures. See “Tires” in the Index for further details.

Cassette Deck Service Clean cassette deck. Cleaning should be done every 50 hours of tape play. See “Audio Systems” in the Index for further details.

7-39

At Least Twice a Year Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.)

Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see “Wiper Blades, Cleaning” in the Index.

Automatic Transaxle Check Check the transaxle fluid level; add if needed. See “Automatic Transaxle” in the Index. A fluid loss may indicate a problem. Check the system and repair if needed. At Least Once a Year Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D. Body Lubrication Service Lubricate all body door hinges. Also lubricate all hinges and latches, including those for the hood, glove box door and console door. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

7-40

Starter Switch Check

A CAUTION:

Brake-Transaxle Shift Interlock (BTSI) Check

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. F d y apply both the parking brake (see “Parking

Brake” in the Index if necessary) and the regular brake. NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter

should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

1. Before you start, be sure you have enough room

around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake (see “Parking Brake”

in the Index if necessary). NOTE: Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the RUN

position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle’s BTSI needs service.

7-41

1

~~

Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. The key should turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK.

(P) Parking Brake and Automatic Transaxle PARK Mechanism Check

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

~~

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.

To check the parking brake’s holding ability: With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release all brakes.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

Part C: Periodic Maintenance Inspections Listed below are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your GM dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a GM service manual. See “Service and Owner Publications” in the Index. Steering, Suspension and Front Drive Axle Boot and Seal Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or

out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See “Engine Exhaust” in the Index. Radiator and Heater Hose Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Throttle Linkage Inspection Inspect the throttle linkage for interference or binding, and for damage or missing parts. Replace parts as needed. Replace any cables that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for wear and cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. Check parking brake adjustment. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

USAGE Parking Brake Cable Guides

Power Steering System

Automatic Transaxle Key Lock Cylinders

Supercharger

FLUID/LUBRICANT

Chassis lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. 1052884 - 1 pint, 1050017 - 1 quart, or equivalent). DEXRON@-111 Automatic Transmission Fluid. Multi-Purgse lubricant, Superlube (GM Part No. 12346241 or equivalent). ~ Supercharger Oil (GM Part No. 12345982). See “Supercharger Oil’’ in the Index.

Part D: Recommended Fluids and Lubricants NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your GM dealer.

FLUIDLUBRICANT Engine oil with the American Petroleum Institute Certified For Gasoline Engines “Starburst” symbol of the proper viscosity. To determine the preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index. 50/50 mixture of clean water (preferably distilled) and use only GM Goodwrench@ DEX-COOL@ or Havoline@ DEX-COOL@ coolant. See “Engine Coolant’’ in the Index. Delco Supreme 11@ Brake Fluid (GM Part No. 12377967 or equivalent DOT-3 brake fluid).

USAGE

Engine Oil

- Engine Coolant

Hydraulic Brake System

7-44 -

I USAGE Chassis Lubrication

Windshield Washer Solvent

Hood Latch Assembly, Pivots, Spring Anchor and Release Pawl

FLUIDLUBRICANT

Chassis lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. GM Optikleen@ Washer Solvent (GM Part No. 1051515) or equivalent. Lubriplate lubricant aerosol (GM Part No. 12346293 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB.

FLUIDLUBRICANT

USAGE

Hood and Door Hinges

Multi-pu ose lubricant, Superlube % (GM Part No. 12346241 or equivalent). Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

Weatherstrip Conditioning See “Replacement Parts” in the Index for recommended replacement filters and spark plugs.

7-45

Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the boxes provided after the maintenance interval. Any additional information from “Owner Checks and

Services” or “Periodic Maintenance” can be added on the following record pages. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

Maintenance Record

DATE

ODOMETER READING

SERVICED BY

MAINTENANCE PERFORMED

READING DATE

ODOMETER

~~

~~

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

7-47

Maintenance Record

MAINTENANCE

PERFORMED

ODOMETER

SERVICED BY

7-48

Section 8 Customer Assistance Information

Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

8-2 8-4

8-5 8-5 8-6 8-7

Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Roadside Assistance Canadian Roadside Assistance Courtesy Transportation GM Participation in an Alternative Dispute Resolution Program

8-8 8- 8

8-9

8-9 8-9

Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to General Motors Ordering Service and Owner Publications. in Canada

Customer Satisfaction Procedure

Buick dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service or Parts Manager, contact the owner of the dealership or the General Manager.

8-2

STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Relations Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). For help outside of the United States and Canada, call the following numbers as appropriate:

In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish)

0 In the U.S. Virgin Islands: 1-800-496-9994 0 In the Dominican Republic: 1-800-751-4135

(English) or 1-800-75 1-4 136 (Spanish) In the Bahamas: 1-800-389-0009

0 In Bermuda, Barbados, Antigua and the British

Virgin Islands: 1-800-534-0122 In all other Caribbean countries: (809) 763-1315 In other overseas locations, call GM International Product Center in Canada at: (905) 644-4 1 12.

Refer to your Warranty and Owner Assistance Information booklet for addresses of GM Overseas offices. When contacting Buick, please remember that your concern will likely be resolved in the dealership, using the dealer’s facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-83-BUICK. (TTY users in Canada can dial 1-800-263-3830.)

For prompt assistance, please have the following information available to give the Customer Assistance Representative:

Your name, address, home and business telephone numbers Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern

We encourage you to call us so we can give your inquiry prompt attention. However, if you wish to write Buick, address your inquiry to:

Buick Motor Division Customer Relations Center 902 E. Hamilton Avenue Flint, MI 48550 In Canada, write to:

General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

8-4

Roadside Assistance

Buick Motor Division is proud to offer Buick Premium Roadside Assistance to customers for vehicles covered under the 3 year/36,000 mile (60 000 lun) new car warranty (whichever occurs first).

Our commitment to Buick owners has always included superior service through our network of 3,000 Buick dealers. Buick Premium Roadside Assistance provides an extra measure of convenience and security. Buick Premium Roadside Assistance:

Provides owners with access to minor repairs or towing for disabled vehicles. Takes the anxiety out of uncertain situations by providing easy access to service professionals trained to work with Buick owners, 24 hours a day, 365 days a year, including weekends and holidays.

For details on Buick Premium Roadside Assistance, please consult your Buick Premium Roadside Assistance owner booklet included with your owner’s manual. For needed assistance, call the Buick Premium Roadside Assistance toll-free hotline: 1-800-252-1 112. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the separate brochure provided by the dealer or call 1-800-268-6800 for emergency services.

8-5

Courtesy Transportation To Buick Motor Division, Quality Means Service -- and service means “keeping you on the road.” Included with your Buick new car warranty (3 years/36,000 miles (60 000 km), whichever occurs first), is Courtesy Transportation, a program which will provide Buick retail customers with:

Reimbursement toward a loaner vehicle, courtesy of Buick Motor Division, for up to five days for vehicles requiring overnight warranty repairs. Also, reimbursement up to $30 a day (five days maximum) may be available for the cost of a rental car, bus or even a cab. A free one-way shuttle ride up to 10 miles (16 km) from the dealership is available for customers whose vehicles require same-day warranty repairs.

Courtesy Transportation is Buick’s way of extending the Premium Service you’ve come to expect from Buick and its 3,000 dealers. Please review the Courtesy Transportation glove box card contained in your vehicle, or consult your Buick dealer for details. Some state insurance regulations make it impractical to rent vehicles to people under 21 years of age. If you are under 21 and have difficulty renting a vehicle, Buick will reimburse you up to $3O/day, for any documented transportation you receive. Please consult your dealer for details. For warranty repairs during the Complete Vehicle Coverage period in the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation program. Please consult your dealer for details. The Courtesy Transportation program is available only in the United States and Canada. In Canada, please consult your GM dealer for information on Courtesy Transportation.

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states and the District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. ~ n e r e may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Buick voluntarily participates in BBB AUTO LINE.

BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address:

BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100

To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors.

8-7

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Buick Customer Assistance Center at 1-800-955-7300. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information.

REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA, U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the Hotline.

8-8

REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada Box 8880 Ottawa, Ontario KlG 3J2

REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-521-7300, or write:

Buick Motor Division Customer Relations Center 902 E. Hamilton Avenue Flint, MI 48550

In Canada, please call us at 1-800-263-3777 (English)