2004 Saturn VUE Owners Manual

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5. Remove the wheel retainer bolt holding down the spare tire. The tools you’ll be using include the jack (A) and wheel wrench (B). 6. Remove the compact spare tire. See Compact Spare Tire on page 5-88 for more information about the compact spare tire. 7. Remove the wing-bolt on the jack, and remove the jack and wheel wrench. 8. Remove the Velcro® straps holding the bag containing the wheel wrench. Remove the wheel wrench from the bag. 9. Fold out the socket portion of the wrench from the handle. 5-81 Removing the Wheel You must take off the wheel cover or hubcap to reach the wheel bolts. For steel wheels with full plastic covers and aluminum wheels with large circular center caps, do the following: Removing the Flat Tire and Installing the Spare Tire 1. Use the wheel wrench to loosen all the wheel nuts. Don’t remove them yet. 1. Loosen all ﬁve hex-shaped plastic caps by turning the wrench counterclockwise. Do not try to remove plastic caps from the cover or center cap. 2. Pull the cover or center cap away from the wheel and place it in the trunk. When reinstalling full plastic covers or center caps, tighten all ﬁve plastic caps hand snug with the aid of the wheel wrench and tighten them with the wheel wrench an additional one–quarter of a turn. 2. The jack has a bolt head at the end. Attach the wheel wrench to the jack bolt head and rotate the wheel wrench clockwise (to the right). That will raise the lift head a little. 3. Move the jack over to where the ﬂat tire is. 5-82 4. Position the lift head at the jack location nearest the ﬂat tire. Make sure all of the jack lift head is touching the jacking ﬂange under the body. Do not place the jack under a body panel. The lower body panel has an arrow to aid in locating the jacking location. {CAUTION: Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack. {CAUTION: Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to ﬁt the jack lift head into the proper location before raising the vehicle. 5-83 {CAUTION: Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. The jack provided with your vehicle is designed only for changing a ﬂat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. Use the jack provided with your vehicle only for changing a ﬂat tire. Notice: Make sure that the jack lift head is in the correct position or you may damage your vehicle. The repairs would not be covered by your warranty. 5. Put the compact spare tire near you. 6. Raise the vehicle by turning the jack handle clockwise. Raise the vehicle far enough off the ground so there is enough room for the road tire to be removed. 7. Remove all of the wheel nuts. 8. Take off the tire and wheel. 5-84 9. Remove any rust or dirt from the wheel bolts, mounting surfaces and spare wheel. {CAUTION: {CAUTION: Rust or dirt on the wheel, or on the parts to which it is fastened, can make the wheel nuts become loose after a time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from the places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if you need to, to get all the rust or dirt off. Never use oil or grease on studs or nuts. If you do, the nuts might come loose. Your wheel could fall off, causing a serious accident. 10. Place the compact spare tire on the wheel-mounting surface. 11. Reinstall the wheel nuts. Tighten each nut by hand until the wheel is held against the hub. 12. Lower the vehicle by turning the jack handle counterclockwise. 5-85 Improperly tightened wheel nuts can lead Notice: to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque speciﬁcation. See Capacities and Speciﬁcations on page 5-102 for the wheel nut torque speciﬁcation. 14. Lower the jack all the way and remove the jack from under the vehicle. 15. Tighten the bolts ﬁrmly with the wheel wrench. Do not try to put a wheel cover on your compact spare tire. It will not ﬁt. Store the wheel cover in the trunk until you have the ﬂat tire repaired or replaced. Notice: Wheel covers will not ﬁt on your compact spare. If you try to put a wheel cover on the compact spare, you could damage the cover or the spare. 13. Tighten the wheel nuts ﬁrmly in a crisscross sequence, as shown. {CAUTION: Incorrect wheel nuts or improperly tightened wheel nuts can cause the wheel to come loose and even come off. This could lead to an accident. Be sure to use the correct wheel nuts. If you have to replace them, be sure to get new GM original equipment wheel nuts. Stop somewhere as soon as you can and have the nuts tightened with a torque wrench to the proper torque speciﬁcation. See Capacities and Speciﬁcations on page 5-102 for wheel nut torque speciﬁcation. 5-86 Storing a Flat or Spare Tire and Tools {CAUTION: Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place. 1. Place the wheel wrench into the bag and use the Velcro® straps to secure the bag to the jack. 2. Install the jack in the driver’s side panel of the rear cargo area and secure with the wingbolt. 3. Remove the wheel stow rod from the upper left side of the ﬂoor compartment. 4. Screw the threaded wheel stow rod onto the spare tire bracket. The ﬁnal position of the wheel stow rod must be rotated to the farthest forward position so that the top of the rod faces forward. 5. Reverse steps 1 through 4 of Removing the Spare Tire and Tools to replace the ﬂoor cargo organizer and lock in place. 5-87 6. Place the ﬂat, or damaged tire, face down, on the load ﬂoor with the threaded wheel stow rod sticking up through the center hole of the wheel. Vehicles equipped with the 3.5L V6 (L66) engine and aluminum wheels, must remove the center cap from the wheel prior to placing it on the load ﬂoor. To remove the center cap, tap the cap for the backside of the wheel, then place the wheel on the load ﬂoor. 7. Place wheel retainer bolt onto the wheel stow rod and tighten. The compact spare is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can. See the storage instructions label to replace your compact spare into your cargo area properly. 5-88 Compact Spare Tire Although the compact spare tire was fully inﬂated when your vehicle was new, it can lose air after a time. Check the inﬂation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare tire on your vehicle, you should stop as soon as possible and make sure your compact spare tire is correctly inﬂated. The compact spare tire is made to perform well at speeds up to 65 mph (105 km/h) for distances up to 3,000 miles (5 000 km), so you can ﬁnish your trip and have your full-size tire repaired or replaced where you want. Of course, it’s best to replace your spare with a full-size tire as soon as you can. Your spare will last longer and be in good shape in case you need it again. Notice: When the compact spare is installed, do not take your vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails. That can damage the tire and wheel, and maybe other parts of your vehicle. Don’t use your compact spare tire on other vehicles. And don’t mix your compact spare tire or wheel with other wheels or tires. They won’t ﬁt. Keep your compact spare tire and its wheel together. Notice: Tire chains will not ﬁt your compact spare. Using them can damage your vehicle and can damage the chains too. Do not use tire chains on your compact spare. Appearance Care Cleaning products can be hazardous. Some are toxic. Other cleaning products can burst into ﬂames if a match is struck near them or if they get on a hot part of the vehicle. Some are dangerous if their fumes are inhaled in an enclosed space. When anything from a container is used to clean the vehicle, be sure to follow the manufacturer’s warnings and instructions. Always open the doors or windows of the vehicle when cleaning the inside. Never use these to clean the vehicle: (cid:127) Gasoline (cid:127) Benzene (cid:127) Naphtha (cid:127) Carbon Tetrachloride (cid:127) Acetone (cid:127) Paint Thinner Turpentine Lacquer Thinner (cid:127) Nail Polish Remover They can all be hazardous — some more than others —and they can all damage the vehicle, too. Do not use any of these products unless this manual says you can. In many uses, these will damage the vehicle: (cid:127) Alcohol Laundry Soap (cid:127) Bleach (cid:127) Reducing Agents Cleaning the Inside of Your Vehicle Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl, leather, plastic and painted surfaces with a clean, damp cloth. Cleaning Fabric/Carpet Your dealer has cleaners for the cleaning of fabric and carpet. They will clean normal spots and stains very well. You can get Saturn-approved cleaning products from your retailer. See Vehicle Care/Appearance Materials on page 5-96. 5-89 (cid:127) (cid:127) (cid:127) Here are some cleaning tips: (cid:127) Always read the instructions on the cleaner label. (cid:127) Clean up stains as soon as you can — before they set. (cid:127) Carefully scrape off any excess stain. (cid:127) Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn. If a ring forms on fabric after spot cleaning, clean the entire area immediately or it will set. Using Cleaner on Fabric 1. Vacuum and brush the area to remove any loose dirt. 2. Always clean a whole trim panel or section. Mask surrounding trim along stitch or welt lines. 3. Follow the directions on the container label. 4. Apply cleaner with a clean sponge. Do not saturate the material and do not rub it roughly. 5. As soon as you have cleaned the section, use a sponge to remove any excess cleaner. 6. Wipe cleaned area with a clean, water-dampened towel or cloth. 7. Wipe with a clean cloth and let dry. 5-90 Special Fabric Cleaning Problems Stains caused by such things as catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, vomit, urine and blood can be removed as follows: 1. Carefully scrape off excess stain, then sponge the soiled area with cool water. 2. If a stain remains, follow the cleaner instructions described earlier. 3. If an odor lingers after cleaning vomit or urine, treat the area with a water/baking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. 4. Let dry. Stains caused by candy, ice cream, mayonnaise, chili sauce and unknown stains can be removed as follows: 1. Carefully scrape off excess stain. 2. First, clean with cool water and allow to dry completely. 3. If a stain remains, follow the cleaner instructions described earlier. (cid:127) Cleaning Vinyl Use warm water and a clean cloth. (cid:127) Rub with a clean, damp cloth to remove dirt. You may have to do this more than once. Things like tar, asphalt and shoe polish will stain if you do not get them off quickly. Use a clean cloth and vinyl cleaner. See your dealer for this product. Cleaning the Top of the Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reﬂections in the windshield and even make it difficult to see through the windshield under certain conditions. Cleaning Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface ﬁnish. Cleaning Glass Surfaces Glass should be cleaned often. Saturn Glass Cleaner or a liquid household glass cleaner will remove normal tobacco smoke and dust ﬁlms on interior glass. See Vehicle Care/Appearance Materials on page 5-96. Notice: cleaning glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger and the integrated radio antenna. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. If you use abrasive cleaners when 5-91 (cid:127) Care of Safety Belts Keep belts clean and dry. {CAUTION: Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water. Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-14. Cleaning the Outside of Your Vehicle The paint ﬁnish on your vehicle provides beauty, depth of color, gloss retention and durability. Washing Your Vehicle The best way to preserve your vehicle’s ﬁnish is to keep it clean by washing it often with lukewarm or cold water. Do not wash your vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. You can get Saturn-approved cleaning products from your retailer. See Vehicle Care/Appearance Materials on page 5-96. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be ﬂushed promptly and not allowed to dry on the surface, or they could stain. Dry the ﬁnish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter your vehicle. 5-92 Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing Your Vehicle.” Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint ﬁnish. You can get Saturn-approved cleaning products from your retailer. See Vehicle Care/Appearance Materials on page 5-96. Your vehicle has a “basecoat/clearcoat” paint ﬁnish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint ﬁnish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint ﬁnish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint ﬁnish on your vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s ﬁnish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint ﬁnish looking new by keeping your vehicle garaged or covered whenever possible. 5-93 Cleaning Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn. Cleaning Aluminum Wheels Keep your wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Do not take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. Cleaning Tires To clean your tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint ﬁnish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle. 5-94 Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty. Finish Damage Any stone chips, fractures or deep scratches in the ﬁnish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your Saturn retailer. Larger areas of ﬁnish damage can be corrected in your Saturn retailer’s body and paint shop. Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, ﬂoor pan, and exhaust system even though they have corrosion protection. At least every spring, ﬂush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being ﬂushed. Your Saturn retailer or an underbody car washing system can do this for you. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, Saturn will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs ﬁrst. 5-95 Vehicle Care/Appearance Materials See your Saturn retailer for more information on purchasing the following products. Vehicle Care/Appearance Materials Description Usage Interior and exterior polishing cloth. Removes tar, road oil and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl. Removes dirt, grime, smoke and ﬁngerprints. Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, ﬁngerprints, and surface contaminants, Spray on wipe off. Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner Glass Cleaner Chrome and Wire Wheel Cleaner Finish Enhancer 5-96 Vehicle Care/Appearance Materials (cont’d) Description Usage Swirl Remover Polish Cleaner Wax Foaming Tire Shine Low Gloss Wash Wax Concentrate Spot Lifter Odor Eliminator Removes swirl marks, ﬁne scratches and other light surface contamination. Removes light scratches and protects ﬁnish. Cleans, shines and protects in one easy step, no wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly and easily removes spots and stains from carpets, vinyl and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet. See your Saturn parts department for these products. See Recommended Fluids and Lubricants on page 6-14. Vehicle Identiﬁcation Vehicle Identiﬁcation Number (VIN) This is the legal identiﬁer for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certiﬁcation and Service Parts labels and the certiﬁcates of title and registration. Engine Identiﬁcation The eighth character in your VIN is the engine code. This code will help you identify your engine, speciﬁcations and replacement parts. Service Parts Identiﬁcation Label You will ﬁnd this label on the rear edge of the driver’s side rear door. It is very helpful if you ever need to order parts. On this label, you will ﬁnd the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Be sure that this label is not removed from the vehicle. 5-97 Electrical System Add-On Electrical Equipment Notice: Don’t add anything electrical to your vehicle unless you check with your dealer ﬁrst. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an air bag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-56. Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow or ice, the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it ﬁxed. Power Windows and Other Power Options Circuit breakers in the fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is ﬁxed. Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by fuses. This greatly reduces the chance of circuit overload and ﬁre caused by electrical problems. There are two fuse blocks — the underhood fuse block, and the instrument panel fuse block. To identify and check fuses and relays, refer to the Fuse Usage Chart on the inside surface of the fuse panel door. 5-98 Instrument Panel Fuse Block Fuses DR LCK Usage Door Lock Relay LOCK/MIRROR Power Door Locks, Power Mirror, TURN BCM RADIO IGN HVAC IGN 1 BCM (IGN) AIRBAG EPS CRUISE HTD SEATS Relays HVAC BLOWER DR LCK PASS DR UNLOCK DRV DR UNLCK The instrument panel fuse block is located by the passenger’s left leg. Fuses RADIO Usage Radio, Data Link Connector BCM/CLSTR Body Control Module, Instrument INT LTS PARK HZRD Cluster Body Control Module, OnStar® Park Lamps, Taillamps, Side Marker Lamps, License Lamps Hazard Lamps Entry Control Turn Lamps Body Control Module, Front Wipers, Windows, Sunroof Radio, Power Mirror, Premium Radio Ampliﬁer HVAC Control Head Instrument Cluster, BTSI Solenoid, Traction Switch, Fog Lamp Switch Body Control Module SDM Module Electronic Power Steering Cruise Control Switch, Brake Switch Heated Seats Usage HVAC Control Head All Door Lock Switch Passenger Door Unlock Switch Driver Door Unlock Switch 5-99 Underhood Fuse Block Fuses HVAC BLOWER ABS BRAKE Usage HVAC Blower Motor ABS Module Stop Lamps A/C CLUTCH A/C Clutch Relay, Back Up SUNROOF RR WIPER FRT WIPER Lamps (3.5L V6 (L66)) Sunroof Module Rear Wiper Relay Front Wiper Relay Engine Ignition Module, Fuel Injectors (2.2L L4 (L61)) ABS Ignition ABS Battery Low Coolant Switch, Backup Lamps (2.2L L4 (L61)), Vehicle Speed Sensor (Manual), Transmission Range Switch (2.2L L4 (L61)) Engine Control Module (ECM), Transmission Control Module (TCM), Transmission Canister Purge Solenoid, Canister Vent Solenoid, Rear Heated O2, Front Heated O2 Battery Voltage to ECM, TCM, PCM (3.5L V6 (L66)) The underhood fuse block is located in the forward part of the engine compartment near the battery. Fuses IGNITION BATT FEED COOL 1 COOL FAN HIGH Usage Ignition switch I/P Fuse Box Cooling Fan Module Cooling Fan High Relay COOL Cooling Fan Low Relay FAN LOW PWR WDW Power Window Relay and Sunroof 5-100 IGN/INJ ABS ABS BACKUP PWRTRAIN EMISS ECM/TCM Fuses ECM/CAM Usage Camshaft Sensor, Main Relay Voltage To PCM, Ignition Coils 1-6 Engine Control Module (ECM), Electronic Throttle Control Fuel Pump Relay (3.5L V6 (L66)) ETC (2.2L Four Cylinder (L61)) FUEL PUMP CIGAR/AUX2 Cigar Lighter AUX 1 OUTLET Front Auxiliary Power Outlet FOG LP Fog Lamp Relay REAR DEFOG Rear Defog Relay HORN LH HDLP RH HDLP Horn Relay Left Headlamp Right Headlamp INJECTORS (3.5L V6 (L66)) Fuel Injection PREM AUD HTD SEATS Premium Radio Ampliﬁer Heated Seats Relays Usage COOL FAN HIGH COOL FAN LOW Cooling Fan Motor High Cooling Fan Motor Low A/C CLUTCH A/C Clutch PWR WDW Power Window Switch, Sunroof FRT WIPER RR WIPER Module Front Wiper System Rear Wiper System WIPER SYSTEM ENG MAIN FUEL PUMP DRL Wiper System ECM/CAM, EMISS, INJ, ETC Fuel Pump System Daytime Running Lamps REAR DEFOG Rear Defog System HORN FOG LP Horn Fog Lamps 5-101 Capacities and Speciﬁcations Application Air Conditioning Refrigerant R134a 2.2L L4 (L61) 3.5L V6 (L66) Cooling System 2.2L L4 (L61) 3.5L V6 (L66) Engine Oil with Filter 2.2L L4 (L61) 3.5L V6 (L66) Fuel Tank Transaxle Automatic, All-wheel drive Automatic, Two-wheel drive Manual VTi Variable 5-102 Capacities English 1.5 lbs 1.75 lbs 7.4 quarts 9.7 quarts 5.0 quarts 4.5 quarts 16.5 gallons Metric 0.68 kg 0.79 kg 7.0 L 9.2 L 4.7 L 4.3 L 62.4 L 4.1 quarts 4.5 quarts 1.8 quarts 6.9 quarts 92 ft lb 3.9 L 4.3 L 1.7 L 6.5 L 125 Y Wheel Nut Torque All capacities are approximate. When adding, be sure to ﬁll to the approximate level, as recommended in this manual. Recheck ﬂuid level after ﬁlling. Engine 2.2L L4 (L61) 3.5L V6 (L66) Engine Speciﬁcations VIN Code Transmission Automatic Manual Automatic Spark Plug Gap 0.045 inches (1.14 mm) 0.043 inches (1.1 mm) 5-103 ✍ NOTES 5-104 Section 6 Maintenance Schedule Maintenance Schedule ......................................6-2 Introduction ...................................................6-2 Maintenance Requirements ..............................6-2 Your Vehicle and the Environment ....................6-2 Using Your Maintenance Schedule ....................6-2 Scheduled Maintenance ...................................6-4 Additional Required Services ............................6-6 Maintenance Footnotes ...................................6-9 Owner Checks and Services ..........................6-10 At Each Fuel Fill ..........................................6-10 At Least Once a Month .................................6-11 At Least Once a Year ...................................6-11 Recommended Fluids and Lubricants ...............6-14 Normal Maintenance Replacement Parts ..........6-16 Engine Drive Belt Routing ..............................6-17 Maintenance Record .....................................6-18 6-1 Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended. Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts and recommended ﬂuids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper ﬂuid levels or the wrong tire inﬂation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly. 6-2 Using Your Maintenance Schedule We at Saturn want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your Saturn retailer. This schedule is for vehicles that: carry passengers and cargo within recommended limits. You will ﬁnd these limits on the tire and loading information label. See Loading Your Vehicle on page 4-49. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Operating Your All-Wheel-Drive Vehicle Off Paved Roads on page 4-18. use the recommended fuel. See Gasoline Octane on page 5-5. (cid:127) (cid:127) (cid:127) (cid:127) The services in Scheduled Maintenance on page 6-4 should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-9 for further information. {CAUTION: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualiﬁed technician do the work. Some maintenance services can be complex. So, unless you are technically qualiﬁed and have the necessary equipment, you should have your Saturn retailer do these jobs. When you go to your Saturn retailer for your service needs, you will know that Saturn-trained and supported service technicians will perform the work using genuine Saturn parts. If you want to get service information, see Service Publications Ordering Information on page 7-9. Owner Checks and Services on page 6-10 tells you what should be checked, when to check it and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, ﬂuids and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-14 and Normal Maintenance Replacement Parts on page 6-16. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine Saturn parts. 6-3 Scheduled Maintenance When the CHANGE OIL SOON light comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and ﬁlter must be changed at least once a year and at this time the system must be reset. Your Saturn retailer has Saturn-trained service technicians who will perform this work using genuine Saturn parts and reset the system. If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil on page 5-15 for information on the Engine Oil Life System and resetting the system. When the CHANGE OIL SOON light appears, certain services, checks and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your ﬁrst service be Maintenance I, your second service be Maintenance II and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE OIL SOON light comes on within ten months since vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the light comes on ten months or more since the last service or if the light has not come on at all for one year. 6-4 Scheduled Maintenance Service Maintenance I Maintenance II Change engine oil and ﬁlter. Reset oil life system. See Engine Oil on page 5-15. An Emission Control Service. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner ﬁlter. If necessary, replace ﬁlter. See Engine Air Cleaner/Filter on page 5-21. An Emission Control Service. See footnote †. Rotate tires and check inﬂation pressures and wear. See Tires on page 5-62. Inspect brake system. See footnote (a). Check engine coolant and windshield washer ﬂuid levels and add ﬂuid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). • • • • • • • Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Replace passenger compartment air ﬁlter. See footnote (k). L4 engine: Inspect throttle system. See footnote (g). • • • • • • • • • • • • • • 6-5 Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Additional Required Services 75,000 25,000 (41 500) 50,000 (83 000) (125 000) 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) Service and Miles (Kilometers) Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner ﬁlter. See Engine Air Cleaner/Filter on page 5-21. An Emission Control Service. VTi variable transaxle: Add DEX-CVT additive. L4 engine: Change VTi variable transaxle ﬂuid (severe service). See footnote (h). L4 engine: Change VTi variable transaxle ﬂuid (normal service). V6 engine: Change automatic transaxle ﬂuid (severe service). See footnote (h). 6-6 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Additional Required Services (cont’d) Service and Miles (Kilometers) V6 engine: Change automatic transaxle ﬂuid (normal service). See footnote (m). Replace spark plugs. An Emission Control Service. V6 engine: Replace timing belt (normal service). An Emission Control Service. See footnote †. V6 engine: Replace timing belt (severe service). An Emission Control Service. See footnotes † and (n). L4 engine: Change rear drive module and power takeoff unit ﬂuid (severe service). See footnote (h). L4 engine: Change rear drive module and power takeoff unit ﬂuid (normal service). V6 engine: Change transfer assembly ﬂuid (severe service). See footnote (h). 25,000 (41 500) 50,000 (83 000) 75,000 (125 000) 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • • • • • • • • • • • • • • • 6-7 Additional Required Services (cont’d) Service and Miles (Kilometers) 25,000 (41 500) 50,000 (83 000) 75,000 (125 000) 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) V6 engine: Change transfer assembly ﬂuid (normal service). See footnote (m). V6 engine: Change rear drive module ﬂuid (severe service). See footnote (h). V6 engine: Change rear drive module ﬂuid (normal service). V6 engine: Inspect valve clearance. Engine cooling system service (or every 5 years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. • • • • • • • • • • • • • • 6-8 Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect drum brake linings for wear or cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts or signs of wear. (c) Visually inspect hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, ﬁttings and clamps; replace with genuine Saturn parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. (The airbag system does not need regular maintenance.) (f) Lubricate all key lock cylinders, door hinges and latches, hood hinges and latches, glove box hinges, sunroof (if equipped) and any folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better and not stick or squeak. (g) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. 6-9 (h) Severe service is when the vehicle is mainly driven under one or more of these conditions: (n) Severe service is when the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery service. (i) Drain, ﬂush and reﬁll cooling system. See Engine Coolant on page 5-28 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. (k) Or every 12 months, whichever occurs ﬁrst. If you drive regularly under dusty conditions, the ﬁlter may require replacement more often. (m) Change the ﬂuid the ﬁrst time the vehicle is serviced after 100,000 miles (166 000 km) and when the vehicle is serviced after each subsequent 50,000 miles (83 000 km). − In very high temperatures — over 110°F (43°C). − In very low temperatures — under -20°F (-29°C). − When doing frequent trailer towing. Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure the safety, dependability and emission control performance of your vehicle. Your Saturn retailer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-14. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-15 for further details. 6-10 It is important to check your oil regularly Notice: and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-28 for further details. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer tank and add the proper ﬂuid if necessary. At Least Once a Month Tire Inﬂation Check Visually inspect your tires and make sure tires are inﬂated to the correct pressures. Do not forget to check your spare tire. See Tires on page 5-62 for further details. Check to make sure the spare tire is stored securely. Push, pull and then try to turn the spare tire. If it moves, tighten it. See Changing a Flat Tire on page 5-78. At Least Once a Year Starter Switch Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-23 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. On automatic transaxle vehicles, try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your Saturn retailer for service. 6-11 On manual transaxle vehicles, put the shift lever in NEUTRAL, push the clutch pedal down halfway and try to start the engine. The starter should work only when the clutch pedal is pushed down all the way to the ﬂoor. If the starter works when the clutch is not pushed all the way down, contact your Saturn retailer for service. Automatic Transaxle Shift Lock Control System Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-23 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your Saturn retailer for service. Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:127) With an automatic transaxle, the ignition should turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK. (cid:127) With a manual transaxle, the key should come out only in LOCK. Contact your Saturn retailer if service is required. 6-12 To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake. Contact your Saturn retailer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. Parking Brake and Automatic Transaxle Park (P) Mechanism Check {CAUTION: When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. To check the parking brake’s holding ability: With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. 6-13 (cid:127) (cid:127) Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number or speciﬁcation may be obtained from your retailer. Usage Fluid/Lubricant Engine Oil (2.2L engine) Engine Oil (3.5L engine) Engine Coolant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-15. Engine oil which displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-15. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-28. 6-14 Usage Fluid/Lubricant Hydraulic Brake System Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid. Windshield Washer Solvent Optikleen® Washer Solvent Parking Brake Cable Guides Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Hydraulic Clutch System Manual Transaxle Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid (Saturn Part No. 21013073). DEXRON®-III Automatic Transmission Fluid. Automatic Transaxle (with 3.5L V6 engine) ATF Z1 Automatic Transmission Fluid (Saturn Part No. 22717466). VTi Variable Transaxle DEX-CVT Fluid (Part No. 22688912). VTi Variable Transaxle Additive DEX-CVT Fluid Additive (Part No. 22697447). Usage Fluid/Lubricant Rear Drive Module and Power Transfer Unit (except with 3.5L V6 engine) VERSATRAK® Fluid (GM Part No. U.S. 12378514, in Canada 88901045). Rear Drive Module (with 3.5L V6 engine) VERSATRAK® Fluid (GM Part No. U.S. 12378514, in Canada 88901045). Transfer Case (with 3.5L V6 engine) Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455). Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release Pawl Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Usage Hood, Liftgate Door and rear folding seat Hinges Sunroof Track Fluid/Lubricant Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Weatherstrip Conditioning Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). 6-15 Normal Maintenance Replacement Parts Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained from your retailer. Part Saturn Part Number ACDelco® Part Number Engine Air Cleaner/Filter Engine Oil Filter 2.2L L4 L61 3.5L V6 L66 Passenger Compartment Air Filter Element Spark Plugs 2.2L L4 L61 3.5L V6 L66 Windshield Wiper Blades Driver’s Side Length — 23.6 inches (60.0 cm) Passenger’s Side Length — 18.7 inches (47.5 cm) Rear Wiper Blade — 11.0 inches (28.0 cm) 22676970 12579143 12582255 22665802 12569190 12582002 22703502 — 22665009 — — — — 8–2241 8–2191 — 6-16 Engine Drive Belt Routing 3.5L V6 (L66) Engine 2.2L Four Cylinder (L61) Engine 6-17 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-10 can be added on the following record pages. You should retain all maintenance receipts. Maintenance Record Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed 6-18 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-19 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-20 Section 7 Customer Assistance and Information Customer Assistance and Information ...............7-2 Customer Satisfaction Procedure ......................7-2 Online Owner Center ......................................7-4 Customer Assistance for Text Telephone (TTY) Users ...............................................7-4 GM Mobility Program for Persons with Disabilities ..................................................7-5 Roadside Assistance Program ..........................7-6 Vehicle Data Collection and Event Data Recorders ..................................................7-7 Reporting Safety Defects ..................................7-8 Reporting Safety Defects to the United States Government ...............................................7-8 Reporting Safety Defects to the Canadian Government ...............................................7-9 Reporting Safety Defects to Saturn ...................7-9 Service Publications Ordering Information .................................................7-9 7-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your retailer and to Saturn. Together we are committed to providing our customers with unparalleled service, before, during and after the purchase of a Saturn vehicle, for total customer satisfaction. We call this the Saturn Difference. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your retailer’s sales or service departments. If, for any reason, your ownership experience falls below your expectations, we suggest you take the following action: STEP ONE: Contact the Retail Customer Assistance Liaison. Any member of the retail management team has the authority and the desire to resolve your concerns. Normally, concerns can be quickly resolved at this level. STEP TWO: Should you need additional assistance, contact the Saturn Customer Assistance Center by calling 1-800-553-6000. In Canada, contact the Saturn Customer Communication Centre at 1-800-263-1999. A Saturn Customer Assistance Center team member will handle your call and assist in providing product and warranty information, the nearest retailer location, roadside assistance, brochures, literature and discuss any concerns you may have. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identiﬁcation Number. This 17-digit number can be found on the vehicle registration or title, on the upper driver’s side corner of the dash, or on your roadside assistance key card. The name of your selling and servicing retail facility. (cid:127) Vehicle delivery date and present mileage. (cid:127) Your daytime and evening phone numbers. If you wish to write to the Saturn Customer Assistance Center, our address is: Saturn Customer Assistance Center 100 Saturn Parkway Mail Code 371-999-S24 Spring Hill, TN 37174-1500 7-2 (cid:127) In Canada, write to: Saturn Customer Communication Centre General Motors of Canada Ltd. 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 When contacting Saturn, please remember that your concern will likely be resolved at a retailer’s facility. That is why we suggest you follow Step One ﬁrst if you have a concern. STEP THREE: Both Saturn and its retailers are committed to making sure you are completely satisﬁed with your Saturn vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, Saturn and its retailers offer the additional assistance of a neutral party through our voluntary participation in a mediation/arbitration program called BBB Auto Line. Canadian owners refer to your Warranty and Owner Assistance Information booklet, located in the front cover pocket of your owner’s handbook, for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. This program is available at no cost to you, our customer. We ask that you not resort to BBB Auto Line until after Saturn and its retailers have been given the opportunity to satisfy your vehicle concerns. However, U.S. residents may ﬁle a claim at any time by contacting your local Better Business Bureau at 1-800-955-5100. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program by using the toll-free telephone number or by writing them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. Saturn Corporation reserves the right to change eligibility limitations and/or discontinue its participation in this program. 7-3 Customer Assistance for Text Telephone (TTY) Users To assist owners who have hearing difficulties, Saturn has installed special TDD (Telecommunication Devices for the Deaf) equipment in its Saturn Customer Assistance Center. Any hearing- or speech-impaired customer who has access to a TDD or to a conventional Text Telephone (TTY) can communicate with Saturn by dialing 1-800-TDD-6000. TTY users in Canada may dial 1-800-263-3830. Online Owner Center The Owner Center is a resource for your GM ownership needs. Speciﬁc vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner’s manual (United States only). (cid:127) Keep track of your vehicle’s service history and maintenance schedule. Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges only available to members (United States only). Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com (United States) or My GM Canada within www.gmcanada.com (Canada). 7-4 (cid:127) GM Mobility Program for Persons with Disabilities This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/ scooter lifts, etc.). This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, see your Saturn retailer or call the Saturn Customer Assistance Center at 1-800-553-6000. Text telephone (TTY) users, call 1-800-833-6000. In Canada, customers may call the Saturn Customer Communication Centre at 1-800-263-1999. TTY users in Canada may call 1-800-263-3830. 7-5 Roadside Assistance Program For vehicles purchased in the U.S. call 1-800-553-6000 (TTY: 1-800-833-6000). For vehicles purchased in Canada call 1-800-268-6800. As the proud owner of a new Saturn vehicle, you are automatically enrolled in the Saturn Roadside Assistance Program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Saturn’s Roadside Assistance toll-free number is staffed by courteous and capable Roadside Assistance Representatives who are available 24 hours a day, 365 days a year. We will provide the following services during the Bumper-to-Bumper warranty period at no expense to you: Fuel Delivery: Delivery of enough fuel ($5 maximum) for the customer to get to the nearest service station. Lock-out Service (identiﬁcation required): Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered within 10 miles (16 km). (cid:127) Emergency Tow: Tow to the nearest Saturn retailer for warranty service or in the event of a vehicle-disabling accident. Assistance provided when the vehicle is mired in sand, mud, or snow. Flat Tire Change: Installation of a spare tire will be covered at no charge. (The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure.) Jump Start: No-start occurrences which require a battery jump start will be covered at no charge. (cid:127) Saturn Retailer Locator Service In many instances, mechanical failures are covered under Saturn’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representatives: (cid:127) Your name, home address, and home telephone number

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2004 Saturn VUE Owners Manual