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Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.
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911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report WARNING
Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.
Note: This feature is only available in the United States.
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SYNC™
Press the voice button and when prompted say:
Voice command
vehicle [health] report
Action and Description
The system will run a vehicle health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer.
Press the phone button, then scroll to:
Message
Action and Description
vehicle [health] report Select one of the following: Report Interval
Press the OK button.
Press the OK button to and select on or off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Scroll to select between 5000, 7500 or 10000-mile intervals. Select your desire option and press the OK button. Press the OK button for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer. Exit the current menu.
Mileage Interval
Run Report
Return *You must first turn this feature on before you can select the desired mileage interval.
information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.
Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle
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SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 304). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services.
Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com.
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Connecting to SYNC Services Using Voice Commands Press the voice button and when prompted say:
Voice command
Services
Action and Description
This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions.
Receive a list of available services from which to choose.
To return to the Services main menu. Receive system help.
Once you are connected to SYNC Services, you can also say the following: (what are my (options | choices) | what can I say | [available] commands) Services Help You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (options | choices) appears you say either; options or choices. You must say any of the voice commands that appear outside of open and close brackets. For example, where; what are my (options | choices) appears, you must say; what are my, followed by either, options or choices. You do not need to say words that appear within square brackets. For example, for where (what can I say [available] commands) appears, you can say, what can I say commands.
Connecting to SYNC Services Using the Phone Menu Press the phone button, then scroll to:
Message
Services
Action and Description
1. Press the OK button. The display indicates the system is
2. Press the OK button again. SYNC initiates the call to the
connecting.
Services portal.
3. Once you connect to the service, follow the prompts to request the desired service, for example traffic or direc- tions.
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Receiving Turn-by-Turn Directions When connected to SYNC Services, press the voice button and when prompted say:
Voice command
Directions
Business search
Action and Description
To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. To find a business or type of business. Select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destina- tion.
You can also say the following: Search near me
To find the closest business or type of business to your loca- tion, within business search. If you need further assistance in finding a location at any time within a Directions or Business search and need to speak with a live operator. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. The system may prompt you to speak with an operator when it has difficulty matching your voice request. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/ support. If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle.
Operator
Yes *
* During an active route.
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SYNC™
Disconnecting from SYNC Services To disconnect from SYNC services, say:
Voice command
Goodbye
Action and Description
From the SYNC Services main menu, or press and hold the phone button on the steering wheel.
SYNC Services quick tips
Personalizing
Push to interrupt
Portable
SYNC Services quick tips
You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, for example work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time while connected to SYNC Services to interrupt a voice prompt or an audio clip, say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.
Note: Android users need to connect the phone to SYNC using Bluetooth. Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website.
SYNC Mobile Apps The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port.
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SYNC™
Note: AppLink is not available if your vehicle is equipped with the MyFordTouch system.
Note: Make sure you have an active account for the app that you have downloaded. Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle. To Access Using the SYNC Menu Press the Menu button to the SYNC menu and scroll to:
Action and Description
Message
SYNC applications Mobile Apps
Press the OK button. Press the OK button and scroll through the list of available applications and select your desired app. Press the OK button to search for new app's.
Find New Apps Note: If a SYNC AppLink compatible app cannot be found, make sure the required app is running on the mobile device.
Accessing an App's Menu Once an app is running through SYNC, press the right arrow button on the steering wheel control to access the app menu.
You can access various app features from here, for example thumbs up and thumbs down. Press the left arrow button on the steering wheel control to exit the app menu.
To Access Using Voice Commands Press the voice button and when prompted say:
Voice command
Mobile Apps
Action and Description
Say the name of the application after the tone. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example, Playlist Road Trip.
You can also say the following: Help
To discover the available voice commands.
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SYNC Mobile App Voice Commands The following voice commands are always available:
Voice command
Mobile Apps
List mobile apps Find New Apps
help Action and Description
SYNC prompts you to say the name of an app to start it on SYNC. SYNC lists all of the currently available mobile apps. SYNC searches your connected mobile device for SYNC- compatible mobile apps. At any time you can say the name of a mobile app to start the mobile app on SYNC. SYNC lists the available voice commands for the specified app if the app is running on SYNC.
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To allow your vehicle to provide location information, including: GPS and speed. To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or location based apps.
Note: You only need to grant permissions the first time you use an app with SYNC. Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app.
App Permissions App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu. When you launch an app using SYNC, the system may ask you to grant certain permissions, for example: •
To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status. To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position.
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SYNC™
Enabling and Disabling App Permissions Using the SYNC Menu Press the Menu button to the SYNC menu and scroll to:
Message
SYNC applications Mobile Apps App Settings All Apps
Action and Description
Press the OK button. Press the OK button. Select the specific app and press the OK button. If push notifications are supported, this setting is listed. Select to enable or disable the feature as required.
Enabling SYNC Mobile Apps In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device. Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place automatically.
There are three possible statuses:
Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system. Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network. App Status You can view the current status of an app in the settings menu.
Message Update Needed
Up-To-Date Updating... Request Update
Disable Updates
Action and Description
The system has detected a new app requiring authorization or a general permissions update is required. No update is required. The system is trying to receive an update. If an update is required and you want to request it update manually, for example when in a Wi-Fi hotspot. You can disable automatic updates in the settings menu. Doing so also disables the use of Mobile Apps on SYNC.
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SYNC™
Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. To Connect Using Voice Commands Plug the device into the USB port. See USB Port (page 297).
USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist and album. Note: The system is capable of indexing up to 6,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, plays from device players, and most USB drives. SYNC also supports the following audio formats MP3, WMA, WAV and ACC. Press the voice button and when prompted say:
Voice command
Action and Description
(USB [stick] | iPod | MP3
[player]) You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.You can now play music by saying any of the appropriate voice commands. See Media voice commands.
To Connect Using the System Menu Plug the device into the USB port. See USB Port (page 297). Press the AUX button, then scroll to:
Message
Menu Browse device USB
Action and Description
Press the OK button to enter the media menu. Press the OK button. Press the OK button. Depending on how many digital media files are on your connected device, the following message may appear in the radio display. When indexing is complete, the screen returns to the Play menu. Indexing…
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E142599 SYNC™
Message
Action and Description
Select one of the following: Play all Artist Albums Genres Playlists Tracks Browse USB Similar music Return
Exit the current menu.
What's Playing? When a track is playing, you can ask the system to tell you what is currently playing. Press the voice button and when prompted say:
Voice command
Action and Description
The system reads the metadata tags of the playing track, and if the metadata tags are populated, the system will tell you what track is playing.
((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing.
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SYNC™
Voice command
Refine album ___
repeat (track | song) [on] repeat off (browse | search | show) album
1,2
1,2
1,2
1,2
1,2
(browse | search | show) all (artist | artists) (browse | search | show) all (genre | genres) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks) shuffle [all] [on] shuffle off [play] (similar music | more like this) ((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) 1
is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. 2 This voice command is not available until indexing is complete. 3 This voice command is only available in folder mode. Media Voice Commands Press the voice button and when prompted say any of the following:
Voice command
(USB [stick] | iPod | MP3 [player]) Autoplay Off Autoplay [on] [Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections pause play play [album] [by [artist]]
1,2
Play all play [artist]
play [genre]
[Play] Next Folder
[play] next track play [playlist]
[Play] Previous Folder
[play] previous track play [song | track | title | file]
1,2
1,2
1,2
1,2
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SYNC™
Voice Command Guide
Voice command
Autoplay [on]
(browse | search | show) all (genre | genres) play [genre]
[play] (similar music | more like this)
(browse | search | show) all (artist | artists) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks) (browse | search | show) album play [artist]
play [song | track | title | file] play [album] [by [artist]]
Refine
Action and Description
Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.* The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music that are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays music similar to what is currently playing from the USB port using indexed metadata information. The system searches for specific artist information from the music indexed through the USB port. The system searches for specific track information from the music indexed through the USB port.
The system searches for specific album information from the music indexed through the USB port. The system searches for specific artist information from the music indexed through the USB port. The system searches for specific track information from the music indexed through the USB port. The system searches for specific album information from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say, refine album and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.
*Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
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SYNC™
Bluetooth Audio Command Guide Press the voice button and when prompted say any of the following:
Voice command
[Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections pause play
Press the AUX button, then scroll to:
Voice command
[play] next track [play] previous track Media Menu Features The media menu allows you to select your media source, how to play your music, for example by artist, genre, shuffle or repeat, and to add, connect or delete devices.
Message
Action and Description
Press the OK button to enter the media menu.
Menu Select one of the following: Menu
Browse device
Select one of the following: USB
Bluetooth audio
Line In
Media Player Settings
Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device. Select and play music from your USB port, auxiliary input jack or stream music from your Bluetooth-enabled cell phone.
Press the OK button to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files.1
Press the OK button. This is a phone-dependent feature that allows you to stream music playing on your Bluetooth- enabled phone. If supported by your device, you can press seek to play the previous or next track. Press the OK button to select and play music from your portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track.3333
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SYNC™
Message
Action and Description
Select one of the following: Shuffle
Repeat Autoplay
Mobile Apps
Settings
Press the OK button to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. Press the OK button to repeat any song. Press the OK button to turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.4
Interact with SYNC-capable mobile applications on your smartphone. Access available Bluetooth Device menu listings as well as Advanced menu listings. Press OK to exit the media menu.Exit 1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3Some digital media players require both USB and line in ports to stream data and music separately 4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device.
If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options: Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.
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SYNC™
Press the AUX button, then scroll to:
Message
Action and Description
Press the OK button to enter the media menu.
Menu Select one of the following: Play all
Artist
Albums
Genres
Playlists
Press the OK button. The first track title appears in the display. Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can select to play all artists or
any indexed artist.
2. Scroll to choose the desired artist. Press the OK button.
Sort all indexed media by albums. If there are fewer than 255
indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can enter the album menu andselect from playing all albums or from any individual indexed album.
2. Scroll to choose the desired album. Press the OK button.
Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired genre. Press the OK button.
Access your playlists from formats ASX, M3U, WPL or MTP. The system lists your playlists alphabetically in flat-file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired playlist. Press the OK button.
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Message
Tracks
Browse USB
Similar Music
SYNC™
Action and Description
Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired track. Press the OK button.
Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press the OK button. 2. Scroll to explore indexed media on your flash drive.
Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.* 1. Press the OK button. 2. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incom- plete metadata information. Press the OK button.
Exit the current menu.
Return *With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.
System Settings Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off.
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SYNC™
Press the AUX button, then scroll to:
Message
Action and Description
Menu Settings Bluetooth Devices Select one of the following: Add Device
Press the OK button to enter the media menu. Press the OK button. Press the OK button.
Pair more devices to the system.* 1. Press the OK button. When find SYNC appears in the
display, press the OK button again.
2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display.
3. When prompted on your phone's six-digit display, enter
the PIN.
Bluetooth On and Off
Turn the Bluetooth feature on and off.** 1. Press the OK button and scroll to toggle between on and
off.
2. Make a selection, press the OK button.
DEL DEVICE
Delete All
Delete a paired media device. 1. Press the OK button and scroll to select the device. 2. Press the OK button to confirm.
Delete all previously paired devices. 1. Press the OK button. 2. Press the OK button to confirm.
Exit the current menu.
Return *This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.337
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SYNC™
Advanced The Advanced menu allows you to access In the Advanced settings menu, you can select any of the following
and set prompts, languages, defaults and perform a master reset.
Message
Confirmation Prompts
Language
Action and Description
Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press the OK button and scroll to toggle between on and
2. Make a selection, press the OK button. SYNC takes you
back to the Advanced menu.
off.
Choose from the available languages. The displays and prompts are in the selected language. 1. Press the OK button and scroll through the available
languages.
2. Press the OK button when the desired language appears
in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu.
3.
Factory Defaults
Master reset
Install Applications
Return
Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages and paired devices. 1. Press the OK button. 2. Press the OK button. When restore defaults appears in
the display, press the OK button again to confirm.
Completely erase all information stored on SYNC. All phonebook, call history, text messages and all paired devices will be deleted and the system will return to the factory default settings. Download available software applications through the USB port. Exit the current menu.
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SYNC™
SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.
Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.
Issue
There is excessive back- ground noise during a phone call.
During a call, I can hear the other person but they cannot hear me.
SYNC is not able to down- load my phonebook.
Phone issues
Possible cause(s)
The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.
This is a phone-dependent feature. This may be a possible phone malfunction.
The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.
This may be a limitation on your phone's capability.
Possible solution(s)
Review your phone's manual about audio adjustments.
Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact.
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Possible solution(s)
Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again.
SYNC™
Phone issues
Possible cause(s)
Issue
I am having trouble connecting my phone to SYNC.
This is a phone-dependent feature. This may be a possible phone malfunction.
Text messaging is not working on SYNC.
This is a phone-dependent feature. This may be a possible phone malfunction.
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SYNC™
Issue
I am having trouble connecting my device.
USB and media issues
Possible cause(s) This may be a possible device malfunction.
SYNC does not recognize my device when I turn on the car.
This is a device limitation.
Bluetooth audio does not stream.
This is a phone-dependent feature. The device is not connected.
SYNC does not recognize music that is on my device.
Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copy- right protection, which does not allow it to play.
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Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class.
SYNC™
Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)
Possible cause(s)
Issue
I received a text that I did not activate Vehicle Health Report.
You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.
I am unable to retrieve the report on the website, or I receive a system error.
The preferred dealer information did not load correctly.
I am unable to submit a report.
This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.
I heard a commercial when I tried to use Traffic, Direc- tions and Information.
You did not activate this phone for this service. Your phone has ID blocker active.
This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it. Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.
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SYNC™
Issue
SYNC does not understand what I am saying.
Voice command issues
Possible cause(s)
You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.
SYNC does not understand the name of a song or artist.
You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.
SYNC does not understand or is calling the wrong contact when I want to make a call.
You may be using the wrong voice commands. You may be saying the name differently than the way you saved it.
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Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section.
Issue
SYNC™
Voice command issues
Possible cause(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.
Issue
AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications.
AppLink issues Possible cause(s)
An AppLink capable phone is not connected to SYNC.
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Possible solution(s)
Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".
Possible solution(s)
Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to
SYNC™
AppLink issues Possible cause(s)
Issue
My phone is connected, but I still cannot find any apps.
AppLink-enabled apps are not installed and running on your mobile device.
My phone is connected, my app(s) are running, but I still cannot find any apps.
Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.
Possible solution(s)
SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC.
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SYNC™
AppLink issues Possible cause(s)
Issue
My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.
There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth.
Possible solution(s)
On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.
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Issue
My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.
I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.
I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.
SYNC™
AppLink issues Possible cause(s) The USB connection to SYNC may need to be reset.
The bluetooth volume on the phone may be low.
Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.
Possible solution(s)
Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.
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MyFord Touch™
GENERAL INFORMATION
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Item
Message
Phone Navigation Settings Home Information Entertainment
This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Note: Some features are not available while your vehicle is moving. Note: You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened.
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E162500 MyFord Touch™
PHONE Press to select any of the following:
Message
Phone Quick Dial Phonebook History Messaging Settings NAVIGATION Press to select any of the following:
Message
My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection City Center Map Edit Route Cancel Route SETTINGS
Press to select any of the following:
Message
Clock Display Sound Vehicle Settings Help HOME
Press to access the home screen.
Note: Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability. INFORMATION
Press to select any of the following:
Message
Services Travel Link Alerts Calendar Apps
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E142607E142613E142608 MyFord Touch™
ENTERTAINMENT Press to select any of the following:
Message
Message
CD USB BT Stereo SD Card Line In
AM FM SIRIUS Using the Audio Controls Depending on your vehicle, it may also have the following controls:
Power Vol: Seek Tune Eject Display
Source
Sound
Message
Action and Description
Switch the media features on or off. Adjust the volume of playing media. Use as you normally would in media modes. Use as you normally would in media modes. Eject a CD from the entertainment system. Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. Touch the control repeatedly to switch between media modes. Adjust the settings for: • • • Midrange Balance • • Fade • DSP (Digital Signal Processing) • Occupancy Mode •
Speed Compensated Volume.
Bass Treble
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MyFord Touch™
Using the Steering Wheel Controls Depending on your vehicle, it may also have the following controls:
Control
Action and Description
VOL Seek Voice
Seek/call accept Seek/call reject
Adjust the volume of playing media. Use as you normally would in media modes. Press to start a voice session. Press again to interrupt a voice prompt and begin speaking. Press and hold to end an active voice session. Use as you normally would in media and phone modes. Use as you normally would in media and phone modes.
Cleaning the Touchscreen Display Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available: • Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to holidays.Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
• Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged.
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MyFord Touch™
• Make sure the power cables do not
interfere with the safe operation of your vehicle's controls or affect your safe driving abilities. Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 3 mph (5 km/h).
•
Make sure that you review your device's manual before using it with SYNC.
Speed-restricted Features Some features of this system are restricted from use unless your vehicle is stationary. Screens crowded with information, for • example: • Point of Interest reviews and ratings • • Movie times •
SIRIUS Travel Link sports scores
Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific examples.
Cell phone
System Functionality
Wi-Fi and Wireless
Photos and Graphics Text Messages
Navigation
Speed-restricted Features
Pairing a cell phone Adding or editing phonebook contacts Phone contacts and recent phone call entries Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Adding or editing wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book or Avoid Area entries
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MyFord Touch™
Privacy Information When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic, Directions and Information.Using Voice Commands This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands
The following voice commands can be said at any time during a voice command session.
Press the voice button and when prompted say:
Voice command
main menu List of commands (what are my (options | choices) | what can I say | [available] commands) Next page Previous page Go back
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E142599 Voice command
(cancel | stop | exit) [main menu] help
MyFord Touch™
You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, what are my (options | choices) appears, you must say; what are my, followed by either options or choices. You do not need to say words that appear within square brackets. For example, for what can I say [available] commands appears, you can say what can I say commands.
What Can I Say? During a voice command session, press the help icon ? in the lower left status bar of the screen, and when prompted say one of the following:
Voice command
(what are my (options | choices) | what can I say | [available] commands) voice settings help
Action and Description
This will provide an on-screen listing of the possible voice commands associated with your current voice command session. This will provide a spoken listing of the possible voice commands associated with your current voice command session.
Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. • After pressing the voice command icon,
wait until after the tone sounds and Listening appears before saying a voice command. Any voice command spoken prior to this will not register with the system.
•
Speak naturally, without long pauses between words.
• At any time, you can interrupt the
system while it is speaking by pressing the voice command icon.
Accessing a List of Available Voice Commands To access a list of available voice commands you can do either of the following.
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MyFord Touch™
Voice Command Settings These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. •
Interaction Mode: Novice mode provides detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts.
• Confirmation Prompts: The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command.
• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.
Using the touchscreen, press the settings icon, then press:
Message
Voice settings Voice Control Select from the following: Interaction Mode Confirmation Prompts Media Candidate Lists Phone Candidate Lists Voice Control Volume
Using the touchscreen, press:
Message
Settings Help Voice Command List Using the steering wheel control, press the voice button and when prompted say one of the following: Voice Commands
Audio list of commands
