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Tire Inspection and Maintenance Inspect the tire treads, and remove stones, nails, glass or other objects that may be wedged in the tread grooves. Check for holes or cuts that may permit air to leak from the tire, and make the necessary repairs. Inspect the tire sidewalls for cuts, bruises and other damage. If you suspect internal damage to the tire, have it removed and checked. You may need to repair or replace it. Tire Rotation Because your vehicle’s front and rear tires perform different jobs, they often wear differently. To make sure your tires wear evenly and last longer, rotate them as indicated in the following diagram. Do not include the spare tire as part of your rotation. For tire rotation intervals, see the Maintenance Schedule booklet. If you notice the tires wearing unevenly, have them checked.
Rotating the tires
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Replacing the Tires We recommend that you use the same size and type when making tire replacements. The standard model uses P195/65 R14 tires, and the GT model is equipped with P225/50VR16 tires. If your standard model vehicle is equipped with a 3-spoke aluminum wheel, you will need P205/55H R15 tires. Replace any tires that show wear bands. When your tire shows a wear band, it has only 1/16
inch (2 mm) of tread left.A worn-out tire Because your vehicle’s tires may wear unevenly, you may need to replace them before a wear band appears across the entire tread.
RWARNING
When replacing full size tires, never mix radial, bias-belted, or bias-type tires. Use only the tire sizes that are listed on the tire pressure decal. Make sure that all tires are the same size, speed rating, and load-carrying capacity. Use only the tire combinations recommended on the decal. If you do not follow these precautions, your vehicle may not drive properly and safely.
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Tires that are larger or smaller than your vehicle’s original tires may also affect the accuracy of your speedometer. Wheel and Tire Matching See an authorized tire dealer for proper servicing procedures. Wheels and tires must be properly removed, matched and remounted to maintain the best possible ride. Information About Tire Quality Grades New vehicles are fitted with tires that have their Tire Quality Grade (described below) molded into the tire’s sidewall. These Tire Quality Grades are determined by standards that the United States Department of Transportation has set. Tire Quality Grades apply to new pneumatic tires for use on passenger cars. They do not apply to deep tread, winter-type snow tires, space-saver or temporary use spare tires, tires with nominal rim diameters of 10 to 12 inches or limited production tires as defined in Title 49
Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation — Tire quality grades: The U.S. Department of Transportation requires Ford to give you the following information about tire grades exactly as the government has written it. Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the government course as a tire graded 100. The relative performance of tires212
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depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices and differences in road characteristics and climate. Traction A B C The traction grades, from highest to lowest, are A, B, and C, and they represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance.
RWARNING
The traction grade assigned to this tire is based on braking (straightahead) traction tests and does not include cornering (turning) traction.
Temperature A B C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law.
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RWARNING
The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure.
Snow tires During the winter months in some climates, you may need to use snow tires and occasionally chains for your tires.
RWARNING
Snow tires must be the same size and grade as the tires you currently have on your vehicle.
Use chains on the tires only in an emergency or if the law requires them where you live. If you choose to use chains on your vehicle’s tires, be aware of the following: q Tire chains may scratch or chip aluminum
wheels. IT IS RECOMMENDED THAT TIRE CHAINS ARE INSTALLED ON STEEL WHEELS ONLY. Be sure to remove wheel covers (if equipped) from steel rims before using tire chains to avoid scratches or damage.
q Do not use tire chains if you have the GT
model.
q Local regulations may prohibit or restrict the
use of tire chains. Investigate the laws and regulations in your area before installing chains.
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q Put the chains on the front tires tightly with the ends held down securely. Retighten the chains after driving 1/2 mile (1 km). Follow the chain manufacturer’s instructions.
q Do not drive faster than 30 mph (50 km/h)
or the chain manufacturer’s recommended speed limit, whichever is lower. Avoid bumps, holes and sharp turns. If you can hear the chains rub or bang against your vehicle, remove the chains to prevent damage to your vehicle.
q Tire chains may affect vehicle handling. Drive
carefully and avoid hard braking.
q Do not use chains on temporary spare tires. They may damage the vehicle and the tire. q Remove tire chains at the first opportunity
after using them on snow and ice. Do not use the chains on dry roads.
Filling the Fuel Tank Fuel filler door release lever Your vehicle is equipped with a fuel filler door release. To open the fuel filler door, pull up on the release lever which is located in front of the driver’s seat and near the door. Remote Fuel Filler-Lid Release Override If the release does not operate, open the hatchback, remove the trim on the left rear side, reach into the opening and pull the latch toward the rear (see the service manual for trim removal). You should wear gloves to protect your hands from any sharp edges when you use the fuel filler-lid release override.
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Manual fuel filler-lid override (behind left rear trim panel in hatch) To fill the fuel tank: 1. After opening the fuel filler door, remove the cap carefully and slowly by turning it counterclockwise 1/2 to 3/4 turn.
RWARNING
The fuel system may be under pressure. If the fuel cap is venting vapor or if you hear a hissing sound, wait until it stops before completely removing the cap.
2. Put the nozzle all the way inside the fuel
filler pipe before pumping the fuel.
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NOTE: If you spill any fuel on the body of
your vehicle, clean it off immediately. The fuel may dull or soften the paint if you do not wash it off.
3. Replace the fuel cap completely when you
are finished. Turn it clockwise 1/4 turn until it is tight. It will click when it is fully tightened.
4. Push the fuel door closed. If you lose the fuel cap, replace it with an authorized Motorcraft or equivalent part.
RWARNING
If you do not use the proper fuel cap, the pressure in the fuel tank can damage the fuel system or cause it to work improperly in a collision.
NOTE: If you replace your fuel cap with an
aftermarket fuel filler cap, the customer warranty may be void for any damage to the fuel tank and/or fuel system.
Choosing the Right Fuel Use only UNLEADED FUEL. The use of leaded fuel is prohibited by law and could damage your vehicle. The damage may not be covered by your warranty. Your vehicle was not designed to use fuel containing manganese-based additives such as MMT. Additionally, vehicles certified to California emission standards (indicated on the underhood Vehicle Emissions Control Information label) are designed to operate on California reformulated gasolines. If California reformulated gasoline is not available when you
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refuel, your vehicle can be operated on non-California fuels. However, even though your engine will perform adequately on other gasolines, the performance of the emission control devices and systems may be adversely affected. Repair of damage caused by using a fuel that your vehicle was not designed for may not be covered by your warranty. Octane Recommendations Your 2.0L engine is designed to use regular gasoline with an (R+M)/2 octane rating of 87. We do not recommend gasolines labeled as “regular” in high altitude areas that are sold with octane ratings of 86 or even less. Your 2.5L engine is designed to use premium gasoline for optimum performance with an (R+M)/2 octane rating of 91 or higher. Gasolines with lower octane ratings can be used, but performance may decrease. We do not recommend gasolines labeled as “premium” in high altitude areas that are sold with octane ratings less than 91. Do not be concerned if your vehicle sometimes knocks lightly. However, if it knocks heavily under most driving conditions on the recommended octane fuel, see your dealer or a qualified service technician to prevent any engine damage. Fuel Quality If you are experiencing starting, rough idle or hesitation problems try a different brand of fuel. If the condition persists, see your dealer or a qualified service technician. The American Automobile Manufacturers Association (AAMA) issued a gasoline specification to provide information on high
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quality fuels that optimize the performance of your vehicle. We recommend the use of gasolines that meet the AAMA specification if they are available. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use a high-quality fuel. Cleaner Air Ford approves the use of gasolines to improve air quality, including reformulated gasolines that contain oxygenates such as a maximum of 10% ethanol or 15% MTBE. There should be no more than 5% methanol with cosolvents and additives to protect the fuel system. Safety Information Relating to Automotive Fuels
RWARNING
Automotive fuels can cause serious injury or death if misused or mishandled.
q Turn vehicle off when refueling. q Do not smoke when refueling. Fuels are
extremely flammable.
q Do not siphon any fuel by mouth.
RWARNING
Gasoline or gasoline blended with methanol can cause blindness and possible death when swallowed. If any fuel is swallowed, call a physician or poison control center immediately.
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q Avoid breathing vapors while refueling. If fuel is splashed on the skin, wash with soap and water. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15
minutes, and seek medical attention.Gasoline and gasoline blends may contain small amounts of carcinogens, such as benzene. Long-term exposure to unleaded gasoline vapors has caused cancer in laboratory animals. If you are taking the medication “Antabuse” or other forms of disulfiram for the treatment of alcoholism, vapor or skin contact with a gasoline-methanol blend may cause the same kind of adverse reaction as drinking an alcoholic beverage. In sensitive individuals, serious personal injury or sickness could result. Consult a physician promptly if you experience an adverse reaction. Running Out of Fuel NOTE: Avoid running out of fuel because this situation may have an adverse effect on modern powertrain components.
You may need to crank the engine several times before the fuel system starts to pump fuel from the tank to the engine. Fuel Economy Fuel economy is an estimate of the efficiency of your vehicle and can be calculated as Miles Per Gallon (MPG) or Liters Per 100 Kilometers (L/100K). Do not calculate fuel economy during your vehicle’s break-in period. This would not be an accurate estimate of how much fuel your vehicle will normally use.
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To calculate fuel economy: 1. Fill the tank completely and record the
initial odometer reading.
2. Every time you buy fuel record the
amount (in gallons or liters) purchased.
3. After at least three to five tankfuls, fill the
fuel tank and record the final odometer reading.
4. Use these equations to calculate your fuel
economy:
q English: MPG = (total miles driven) 쐦
(gallons used)
q Metric: L/100k = (liters used) 쐦
(100 kilometers)
Comparisons With EPA Estimates EPA fuel economy figures are obtained from laboratory tests under simulated road conditions and may not reflect the actual conditions you experience or your style of driving. The EPA fuel economy estimate is not a guarantee that you will achieve the fuel economy shown. The following decrease fuel economy: q Lack of regular, scheduled maintenance q Rapid acceleration and excessive speed q Driving with your foot on the brake
Sudden stops
q Extended engine idling q Using speed control in hilly terrain
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q Extended use of the A/C, defroster, rear window defroster and other accessories
q Underinflated tires q Heavy loads q Aftermarket add-ons such as bike, ski or
luggage racks, bug deflectors, etc.
Air Conditioning Refrigerant Whenever service to the air conditioning system is required, make sure the service facility uses a refrigerant recycling system. These systems will capture the refrigerant for reuse. Releasing certain refrigerants into the atmosphere can damage our environment. Emission Control System Your vehicle is equipped with a catalytic converter which enables your vehicle to comply with applicable exhaust emission requirements.
RWARNING
Exhaust leaks may result in the entry of harmful and potentially lethal fumes into the passenger compartment. Under extreme conditions excessive exhaust temperatures could damage the fuel system, the interior floor covering, or other vehicle components, possibly causing a fire.
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To make sure that the catalytic converter and the other emission control parts continue to work properly: q Use only unleaded fuel. q Avoid running out of fuel. q Do not turn off the ignition while your
vehicle is moving, especially at high speeds.
q Do not push start your vehicle. q Have the services listed in your Maintenance Schedule booklet performed according to the specified schedule.
RWARNING
Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire.
Watch for fluid leaks, strange odors, smoke, loss of oil pressure, the charge warning light, the check engine light, or the temperature warning light. These sometimes indicate that the emission system is not working properly. Do not make any unauthorized changes to your vehicle or engine. Changes that cause more unburned fuel to reach the exhaust system can increase the temperature of the engine or exhaust system. In general, maintenance, replacement, or service of the emission control devices or systems in your new Ford Motor Company vehicle or engine may be performed at your expense by any automotive repair establishment or individual using automotive parts equivalent to those with which your vehicle or engine was originally equipped.
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By law, anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles is not permitted to intentionally remove an emission control device or prevent it from working. In some of the United States and in Canada, vehicle owners may be liable if their emission control device is removed or is prevented from working. Never use a metal exhaust collector when you service your vehicle. If the metal collector contacts any of your vehicle’s plastic trim or bumper parts they could melt or deform. Do not drive your vehicle if it does not operate properly. See your dealer if the engine runs on for more than five seconds after you shut it off or if it misfires, surges, stalls, or backfires. Information about your vehicle’s emission control system is on the Vehicle Emission Control Information decal located on or near the engine. This decal identifies engine displacement and gives some tune-up specifications. How to Prepare Your Vehicle for Inspection/Maintenance (I/M) Testing In some localities it may become a legal requirement to pass an Inspection/Maintenance (I/M) test of the On-Board Diagnostic (OBD) II system. If the vehicle’s powertrain system or its battery has just been serviced, the OBD II system is reset to a not ready for I/M testing condition. To prepare for I/M testing, the law specifies that additional mixed city and highway driving is required to complete the check of the OBD II system.
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The driving modes required to reach the ready condition consist of a minimum of 30 minutes of city and highway driving as described below.
20 minutes of driving in stop and go city-type traffic with at least four idle periods. 10 minutes of driving on an expressway or highway
Before completing the above driving modes, the engine must be warmed up and at operating temperature. Once started, the vehicle must not be turned off during the above driving modes. If the vehicle owner is unable to meet the I/M requirements by using these driving patterns, an authorized service center can perform a detailed OBD II drive cycle as it would any other type of repair work. Lights and Bulb Replacement It is a good idea to check the operation of the following lights frequently:
headlamps tail lamps brakelamps hazard flasher turn signals side markers license plate lamps fog lamps (GT model)
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The alignment of your headlamps should be checked if:
oncoming motorists frequently signal you to turn off your vehicle’s high beams when you do not have the high beams on the headlamps do not seem to give you enough light to see clearly at night the headlamp beams are pointed substantially away from a position slightly down and to the right
Headlamp Bulb Your vehicle has retractable halogen headlamps. If you need to replace a headlamp, have it done by a Ford service technician. High-Mount Brakelamp Bulb To replace the bulb: 1. Remove the two side trim liftgate panels. 2. Remove the liftgate trim clip and the liftgate
trim.
3. Remove the bulb from the socket by pushing
4.
it in and turning it counterclockwise. Install the bulb by pushing straight into the lamp socket and turning it clockwise until it locks in place.
5. Replace the liftgate trim and trim clip. 6. Replace the two side trim liftgate panels.
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High-mount brakelamp Rear Lamp Bulbs To replace a bulb: 1. Remove the attaching screw and the rear
lens cover.
Removing the attaching screw and lens
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2. Partially remove the rear lens by pulling the
lock tabs out of the slots.
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Pulling out the lock tabs 3. Turn the socket counterclockwise to remove
it from the lens.
4. Remove the bulb from the socket by pushing
it in and turning it counterclockwise.
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The rear lamps 5.
6.
Install the bulb by pushing it into the socket and turning it clockwise. Install the socket by pushing it into its housing and turning it clockwise. The arrow on the socket must align with the arrow on the housing when installed.
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7. Replace the rear lens and rear lens cover.
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Bulb Specifications
sixteen pica chart:0030275-G
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Cleaning Your Vehicle Washing and Polishing Your Vehicle Wash the outside of your vehicle, including the underside, with a mild detergent. DO NOT: q Wash your vehicle with hot water q Wash your vehicle while it sits in direct
sunlight
q Wash your vehicle while the body is hot Pollen, bird droppings and tree sap can damage the paint, especially in hot weather. Wash your vehicle as often as necessary to keep it clean. Take similar precautions if your vehicle is exposed to chemical industrial fallout.
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Paint damage resulting from fallout is not related to a defect in paint materials or workmanship and therefore is not covered by warranty. Ford, however, believes that continual improvement in customer satisfaction is a high priority. For this reason, Ford has authorized its dealers to repair, at no charge to the owner, the surfaces of new vehicles damaged by environmental fallout within 12 months or 12,000
miles (20,000 km) of purchase, whichever comes first. Customers may be required to bring their vehicle in for inspection by a Ford representative. Polish your vehicle to remove harmful deposits and protect the finish. Cleaning Chrome and Aluminum Parts Wash chrome and aluminum parts with a mild detergent. Do not use steel wool, abrasive cleaners, fuel or strong detergents. Cleaning Plastic Parts Some of your vehicle’s exterior trim parts are plastic. Clean with a tar and road oil remover if necessary. Use a vinyl cleaner for routine cleaning. Do not clean plastic parts with thinners, solvents or petroleum-based cleaners. If you have your vehicle rustproofed, remove oversprayed rustproofing with a tar and road oil remover. If rustproofing is not removed from plastic and rubber parts, it can cause deterioration. Because your vehicle’s side mouldings are painted in lacquer, do not use thinners or solvents to clean them.231
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Cleaning the Exterior Lamps Do not use dry paper towel, chemical solvents or abrasive cleaners to clean the lamps, as these may cause scratches or crack the lamps. Cleaning the Engine A clean engine is more efficient because the engine is able to cool properly. A build up of grease and dirt acts as an insulator, keeping the engine warmer than normal. q Extreme care must be used if a power washer is used to clean the engine. The high pressure fluid could penetrate sealed parts and assemblies causing damage or malfunctions. In order to avoid possible cracking of the engine block or fuel injection pump, do not spray a hot engine or injection pump with cold water.
q The alternator, distributor and air intake must
be covered. Covering these components will help prevent water damage.
Never wash or rinse the engine while it is running. Water getting into the engine may cause internal damage. Cleaning the Wheels Wash the wheels with the same detergent you use to wash your vehicle’s body. Do not use acid-based wheel cleaners, steel wool, abrasives, fuel, or strong detergents. These substances will damage protective coatings. Use tar and road oil remover to remove grease and tar. NOTE: Before going to a car wash, find out if
the brushes are abrasive.
232
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*[MC63900(ALL)05/96]
%*[MC64000(ALL)02/96] *[MC64100(ALL)02/96]
[MC64110(ALL)03/96]
[MC64120(ALL)04/96]
%*[MC64500(ALL)03/96] *[MC64600(ALL)01/96] *[MC64700(ALL)01/96]
%*[MC64800(ALL)05/96] *[MC64900(ALL)05/96]
*[MC65000(ALL)05/96]
If you have whitewall tires that are difficult to clean with regular detergent, use whitewall tire cleaner. Follow the directions on the container and rinse the tires with plenty of clean water. Cleaning the Interior Lamps Your interior dome lamps and map lamps are plastic and should be cleaned with a mild detergent diluted in water. Rinse them with clear water. Cleaning the Instrument Panel Lenses To clean the lenses on your instrument panel, use Ford Glass Cleaner and a soft cloth. Never use paper towels or abrasive cleaners; they can scratch the lenses. Cleaning the Seats Leather For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning, wipe the surface with a leather and vinyl cleaner or a mild soap. Fabric Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Follow the directions that come with the cleaner. NOTE: Before using any cleaner, test it on a
small, hidden area of fabric. If the fabric’s color or texture is adversely affected by a particular cleaner, do not use it.
233
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%*[MC66000(ALL)02/96] *[MC66100(ALL)02/96]
%*[MC70000(ALL)01/96] *[MC70100(ALL)01/96] *[MC70200(ALL)01/96]
*[MC70300(ALL)01/96] *[MC70400(ALL)01/96] *[MC70500(ALL)01/96] *[MC70600(ALL)01/96]
*[MC70700(ALL)01/96] *[MC70800(ALL)01/96]
*[MC70900(ALL)01/96] *[MC71000(ALL)01/96] *[MC71100(ALL)01/96]
Cleaning the Safety Belts Clean the safety belts with any mild soap solution that is recommended for cleaning upholstery or carpets. Do not bleach or dye the belt webbing because this may weaken it. Vehicle Storage Maintenance Tips If you plan on storing your vehicle for an extended period of time (60 days or more), refer to the following maintenance recommendations to ensure your vehicle stays in good operating condition. General
Store all vehicles in a dry, ventilated place.
q Protect from sunlight, if possible.
If vehicles are stored outside, they require regular maintenance to protect against rust and damage.
Body q Wash vehicle thoroughly to remove dirt,
grease, oil, tar or mud from exterior surfaces, rear wheel housing and underside of front fenders.
q Periodically wash vehicles stored in exposed
locations.
q Touch-up raw or primed metal to prevent
rust.
q Cover chrome and stainless steel parts with a
thick coat of auto wax to prevent discoloration. Re-wax as necessary when the vehicle is washed.
234
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*[MC71200(ALL)01/96] *[MC71300(ALL)01/96] *[MC71400(ALL)01/96] %*[MC71500(ALL)01/96] *[MC71600(ALL)01/96] *[MC71700(ALL)01/96] %*[MC71800(ALL)01/96] %*[MC71900(ALL)01/96]
*[MC72000(ALL)01/96]
*[MC72100(ALL)01/96]
*[MC72200(ALL)01/96]
q Lubricate all hood, door and trunk lid hinges
and latches with a light grade oil.
q Cover interior soft trim to prevent fading. q Keep all rubber parts free from oil and
solvents.
Engine
Start engine every 15 days. Run at fast idle until it reaches normal operating temperature. q With your foot on the brake, shift through all
the gears while the engine is running.
Fuel system
Fill fuel tank with high-quality unleaded fuel until the first automatic shutoff of the fuel pump nozzle.
NOTE: During extended periods of vehicle storage (60 days or more), fuel may deteriorate due to oxidation. This can damage rubber and other polymers in the fuel system and may also clog small orifices.
Ford Gas Stabilizer should be added whenever actual or expected storage periods exceed 60
days. Follow the instructions on the label. The vehicle should then be operated at idle speed to circulate the additive throughout the fuel system. A volatile corrosion inhibitor added to the fuel system will protect the fuel system’s inner surfaces from corrosion. Follow the instructions packaged with the product.235
File:11prmcp.ex Update:Thu May 16 12:08:53 1996
%*[MC72300(ALL)01/96] *[MC72400(ALL)01/96] %*[MC72500(ALL)01/96] *[MC72600(ALL)01/96] *[MC72700(ALL)01/96] %*[MC72800(ALL)01/96] *[MC72900(ALL)01/96] %*[MC73000(ALL)01/96] *[MC73100(ALL)01/96] *[MC73200(ALL)01/96] *[MC73300(ALL)01/96]
*[MC73400(ALL)01/96]
Cooling system q Protect against freezing temperatures. Battery q Check and recharge as necessary. q Keep connections clean and covered with a
light coat of grease.
Brakes q Make sure brakes and parking brake are fully
released.
Tires q Maintain recommended air pressure. Miscellaneous q Make sure all linkages, cables, levers and clevis pins under vehicle are covered with grease to prevent rust.
q Move vehicles at least 25 feet (10 m) every 15
days to lubricate working parts to prevent corrosion.
236
File:12prcsp.ex Update:Wed Jun 12 10:24:58 1996
*[CS01000(ALL)01/96]
%*[CS02000(ALL)01/96] [CS02500(ALL)01/96]
fourteen pica chart:0032
Capacities and Specifications
Refill Capacities, Motorcraft Parts, and Lubricant Specifications Motorcraft Parts
237
File:12prcsp.ex Update:Wed Jun 12 10:24:58 1996
*[CS30000(ALL)01/96] [CS30100(ALL)05/96]
Refill Capacities (Approximate)
thirty-two pic
238
File:12prcsp.ex Update:Wed Jun 12 10:24:58 1996
*[CS30900(ALL)01/96] *[CS40000(ALL)02/96]
Lubrication Specifications The transaxle and steering systems in your vehicle are filled at the factory with high-quality, long-lasting lubricants or fluids that do not require periodic draining or refilling except under severe-duty conditions. However, when refilling or adding is required, it should be with the proper lubricant or fluid meeting Ford technical specifications. See the Maintenance Schedule booklet for instructions on maintaining proper fluid levels.
239
F
F
File:12prcsp.ex Update:Wed Jun 12 10:24:58 1996
*[CS99900(ALL)05/96]
thirty-six pica char
242
File:13prrdp.ex Update:Wed May 15 15:04:34 1996
%*[RD06320(ALL)03/96]
*[RD06340(ALL)03/96]
*[RD06360(ALL)05/96]
*[RD06380(ALL)02/96]
Reporting Safety Defects (U.S. Only)
Reporting Safety Defects (U.S. Only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline.
243
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
%*[HS00210(ALL)05/96] *[HS00215(ALL)11/95]
*[HS00220(ALL)06/94] *[HS00225(ALL)06/94] *[HS00230(ALL)06/94] *[HS00235(ALL)06/94] *[HS00240(ALL)06/94] *[HS00245(ALL)06/94]
Customer Assistance
Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch with the help you need if you experience a problem with your vehicle. This complimentary service is provided to you throughout your warranty period of 3 years or 36,000 miles (60,000 km), whichever comes first. To purchase Roadside Assistance coverages beyond this period (available through Ford Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada), contact your Ford or Lincoln-Mercury dealer. Additional Roadside Assistance coverage is unavailable in Puerto Rico and the Virgin Islands.
Roadside Assistance will cover the following: q Mount your spare if you have a flat tire.
Jump-start your battery if it is dead.
q Unlock your vehicle if you are locked out. q Bring you fuel if you run out. q Tow your vehicle if you are stranded. Even non-warranty related tows, like accidents or getting stuck in mud or snow, are covered (some exclusions apply, such as impound towing and repossession).
245
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS00250(ALL)06/94] *[HS00255(ALL)06/94]
*[HS00260(ALL)04/95]
*[HS00265(ALL)04/95]
*[HS00300(ALL)01/95] *[HS00400(ALL)01/95]
%*[HS00455(ALL)02/95] *[HS00600(ALL)04/95]
*[HS00700(ALL)04/95]
How to use Roadside Assistance Your Roadside Assistance identification card can be found in the Owner Guide portfolio in your glove compartment. Complete the card and place it in your wallet for quick reference. To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada) Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern. If you are not satisfied with the service you received from your dealership’s service department, talk to the service manager at the dealership, or if you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level.
246
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS01000(ALL)03/95]
*[HS01200(ALL)04/95]
*[HS01300(ALL)05/96] *[HS01400(ALL)05/96] *[HS01500(ALL)05/96] *[HS01550(ALL)05/96] *[HS01600(ALL)05/96] *[HS01700(ALL)05/96] %*[HS01900(ALL)03/95]
one inch art:0060100-E
[HS02200(ALL)05/96]
*[HS02300(ALL)05/96]
If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help. To process your request, the Ford Customer Assistance Center needs the following information:
your telephone number (both business and home) the name of the dealer and the city where the dealership is located the year and make of your vehicle the date purchased the current mileage on your vehicle your Vehicle Identification Number (VIN)
If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board. A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling
247
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
[HS02400(ALL)05/96] *[HS02500(ALL)05/96] *[HS02600(ALL)05/96] *[HS02700(ALL)05/96] *[HS02800(ALL)05/96]
*[HS02900(ALL)05/96] *[HS03000(ALL)05/96]
*[HS03100(ALL)05/96] *[HS03200(ALL)05/96] *[HS03300(ALL)05/96] *[HS03400(ALL)05/96]
*[HS03500(ALL)05/96]
procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. The Dispute Settlement Board The Dispute Settlement Board is:
an independent, third-party arbitration program for warranty disputes available free to owners and lessees of qualifying Ford Motor Company vehicles
The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or discontinue this service without notice and without incurring obligations. What Kinds of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by either a dealer or Ford Motor Company, except those involving:
a non-Ford product a non-Ford dealership a vehicle sales transaction request for reimbursement of consequential expenses. Expenses incidental to the warranty complaint being reviewed are eligible for consideration items not covered by the new vehicle limited warranty
248
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS03600(ALL)05/96] *[HS03700(ALL)05/96] *[HS03800(ALL)05/96]
*[HS03900(ALL)05/96] *[HS04000(ALL)05/96]
*[HS04100(ALL)05/96]
[HS04200(ALL)05/96] *[HS04300(ALL)05/96] *[HS04400(ALL)05/96] *[HS04500(ALL)05/96] *[HS04600(ALL)05/96]
items covered by a service contract alleged liability claims
q property damage where the damage is
significant when compared to the economic loss alleged under the warranty dispute cases currently in litigation vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)
Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochures for California and Wisconsin purchasers/lessees. How Does the Board Work? The Board consists of:
three consumer representatives a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities.
249
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS04700(ALL)05/96] *[HS04800(ALL)05/96]
*[HS04900(ALL)05/96]
*[HS05000(ALL)05/96] *[HS05100(ALL)05/96] *[HS05200(ALL)05/96]
*[HS05300(ALL)05/96] *[HS05400(ALL)05/96]
*[HS05500(ALL)05/96]
*[HS05600(ALL)05/96] *[HS05700(ALL)05/96] *[HS05800(ALL)05/96] *[HS05900(ALL)05/96] *[HS06000(ALL)05/96]
What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating:
the file number assigned to your application the toll-free phone number of the DSB’s independent administrator
Your dealership and a Ford Motor Company representative are asked to submit statements at this time. To review your case properly, the Board needs the following information:
legible copies of all documents and maintenance or repair orders relevant to the case the year, make, model and Vehicle Identification Number (VIN) listed on your vehicle ownership license the date of repair(s) and mileage at the time of occurrence(s) the current mileage the name of the dealer who sold or serviced the vehicle a brief description of your unresolved concern a brief summary of the action taken with the dealer and Ford Motor Company
250
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS06020(ALL)05/96] *[HS06040(ALL)05/96] *[HS06060(ALL)05/96] *[HS06080(ALL)05/96] *[HS06100(ALL)05/96]
*[HS06120(ALL)05/96] *[HS06140(ALL)05/96]
*[HS06160(ALL)05/96]
*[HS06180(ALL)05/96]
the names (if known) of all the people you contacted at the dealership a description of the action you expect to resolve your concern
Should your case NOT qualify for review, a letter of explanation will be mailed to you. Oral presentations If the involved vehicle is within 36 months and 36,000 miles of the warranty start date, you have the right to make an oral presentation before the Board. Indicate your choice to do so on the application. Oral presentations may also be requested by the Board. Making a decision Board members will review all available information related to the complaint, including oral presentations, if necessary. They then arrive at a fair and impartial decision, decided by a simple majority vote. Because the Board usually meets only once a month, some cases may take longer than 30 days to be reviewed. The Board makes every effort to resolve each case within 40 days of receiving the consumer application form. After a case is reviewed, the Board mails you a decision letter. The Board also provides a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on the dealer and Ford, but not on consumers who may elect to pursue other remedies available to them under state and federal law. Decisions of the Board may be presented as evidence by any party in subsequent legal proceedings that may be initiated, where allowed by law.
251
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS06200(ALL)05/96] *[HS06220(ALL)05/96]
[HS06240(ALL)05/96]
one inch art:0060102-B
%*[HS06381(ALL)05/96]
*[HS06382(ALL)08/95] *[HS06383(ALL)05/96]
*[HS06384(ALL)03/95]
one inch art:0060101-C
*[HS06385(ALL)05/96] *[HS06386(ALL)05/96] %*[HS06387(ALL)05/96] *[HS06388(ALL)05/96] *[HS06389(ALL)05/96]
To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to the Board at the following address:
Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.
Please have the following information available when contacting the Customer Assistance Centre:
your telephone number (both business and home) your Vehicle Identification Number (VIN) listed on your vehicle ownership license the year and make of your vehicle the date purchased
252
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS06390(ALL)05/96] *[HS06391(ALL)05/96] %*[HS06392(ALL)05/96] *[HS06393(ALL)05/96]
*[HS06394(ALL)05/96]
*[HS06395(ALL)05/96]
*[HS06396(ALL)05/96]
*[HS06397(ALL)08/95]
the name of the dealer and the city where the dealership is located the current mileage on your vehicle
Mediation/Arbitration Program (Canada Only) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party Arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial Arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all territories and provinces, except Quebec. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685. This plan is not available in the province of Quebec.
253
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
%*[HS06400(ALL)05/96]
*[HS06500(ALL)05/96]
*[HS06600(ALL)06/95]
*[HS06700(ALL)05/96]
*[HS06800(ALL)06/95]
Getting Help Outside the U.S. and Canada Before you export your vehicle to a foreign country, contact the appropriate foreign embassy or consulate to make sure local regulations do not prevent you from registering your vehicle. Officials at the embassy can also help you decide whether you should import your vehicle to that country. Officials at the embassy or consulate can tell you where to get unleaded fuel. If you cannot get unleaded fuel or can get only fuel with an anti-knock index that is lower than your vehicle needs, contact a district or owner relations office before you leave the U.S. or Canada. Use of leaded fuel in your vehicle without a proper conversion may damage the effectiveness of your emissions control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage that is caused by use of improper fuel. You may also have difficulty importing your vehicle back into the U.S. if you use leaded fuel.
254
File:14prhsp.ex Update:Wed May 15 15:04:50 1996
*[HS06900(ALL)06/95]
*[HS07000(ALL)06/95]
one inch art:0095024-A
*[HS07100(ALL)06/95]
*[HS07200(ALL)06/95]
If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write to:
If you are in other foreign countries, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you to the appropriate Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your Vehicle Identification Number and new address with Ford Motor Company Export Operations.
255
File:15pracp.ex Update:Mon Jun 3 10:09:16 1996
*[AC00400(ALL)05/96] *[AC00425(ALL)01/96]
*[AC00450(ALL)01/96]
fourteen pica chart:0
*[AC00500(ALL)05/96]
Accessories
Ford Accessories for Your Vehicle Ford has many fine products available from your dealer to clean your vehicle and protect its finishes. For best results, use the following, or products of equivalent quality:
A wide selection of accessories is available through your local authorized dealer. These fine accessories have been engineered specifically to fulfill your automotive needs. They are custom designed to complement the style and aerodynamic appearance of your Ford-built vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. That is why Ford brand accessories are warranted for up to 12 months or 12,000 miles (20,000 km), whichever comes first. See your dealer for complete warranty information and accessory availability.
257
File:15pracp.ex Update:Mon Jun 3 10:09:16 1996
*[AC00600(ALL)06/93] [AC00700(ALL)04/95]
six pica chart:0032185-B
*[AC00950(ALL)06/93] [AC01000(ALL)04/95]
fourteen pica chart:0
*[AC01300(ALL)05/96]
Comfort and Convenience
Protection and Appearance
NOTE: When adding accessories, equipment,
passengers, and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR, GAWR as shown on the Safety Compliance Certification Label). Consult your dealer for specific weight information.
258
File:15pracp.ex Update:Mon Jun 3 10:09:16 1996
*[AC01400(ALL)05/96]
*[AC01500(ALL)05/96]
*[AC01600(ALL)05/96]
NOTE: The Federal Communications
Commission (FCC) or the Canadian Radio Telecommunications Commission (CRTC) regulates the use of mobile communications systems — such as two-way radios, telephones, and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified technician.
NOTE: Mobile communications systems may
harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. For example, when operated, such systems may cause the engine to stumble or stall. In addition, such systems may themselves be damaged or their operation affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters whose power output is 5 watts or less will not ordinarily affect your vehicle’s operation.)
NOTE: Because we have no control over the
