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SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC.
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SYNC™
AppLink issues Possible cause(s)
Issue
My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.
There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth.
Possible solution(s)
On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.
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Issue
My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.
I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.
I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.
SYNC™
AppLink issues Possible cause(s) The USB connection to SYNC may need to be reset.
The bluetooth volume on the phone may be low.
Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.
Possible solution(s)
Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.
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GENERAL INFORMATION
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Message
Item
Phone Navigation Climate Settings
Item
Message
Home Information Entertainment
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This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Note: Some features are not available while your vehicle is moving. Note: You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened. PHONE Press to select any of the following:
Message
Phone Quick Dial Phonebook History Messaging Settings NAVIGATION Press to select any of the following:
Message
My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection
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Message
City Center Map Edit Route Cancel Route CLIMATE Press the corresponding icons to control the following options: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost SETTINGS
Press to select any of the following:
Message
Clock Display Sound Vehicle Settings Help HOME
387
Press to access the home screen.
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Note: Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability. INFORMATION
Press to select any of the following:
Message
Services Travel Link Alerts
Message
Calendar Apps Where Am I? ENTERTAINMENT Press to select any of the following:
Message
AM FM SIRIUS CD USB BT Stereo SD Card
Using the Audio Controls Depending on your vehicle, it may also have the following controls:
Message
Action and Description
Power Vol: Tune Eject Display
Source
Sound
Switch the media features on or off. Adjust the volume of playing media. Use as you normally would in media modes. Eject a CD from the entertainment system. Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. Touch the control repeatedly to switch between media modes. Adjust the settings for: Bass Treble
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Message
Action and Description
Midrange Set Balance and Fade DSP EQ Mode Speed Compensated Volume
Using the Steering Wheel Controls Depending on your vehicle, it may also have the following controls:
Control
Action and Description
VOL Voice
Seek and Call Accept Seek and Call Reject
Adjust the volume of playing media. Press to start a voice session. Press again to interrupt a voice prompt and begin speaking. Press and hold to end an active voice session. Use as you normally would in media and phone modes. Use as you normally would in media and phone modes.
Support The SYNC support team is available: • Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to holidays.Using the Touchscreen • Make sure your hands are clean and
dry.
• Press firmly on the center of a control
graphic or menu item. Keep metal objects or other conductive material away from the surface of the touchscreen.
•
Cleaning the Touchscreen Display Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display.
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Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
• Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged.
• Make sure the power cables do not
interfere with the safe operation of your vehicle's controls or affect your safe driving abilities. Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 3 mph (5 km/h).
•
Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system are restricted from use unless your vehicle is stationary. Screens crowded with information, for • example: • Point of Interest reviews and ratings • • Movie times •
SIRIUS Travel Link sports scores
Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific examples.
Cell phone
System Functionality
Wi-Fi and Wireless
Speed-restricted Features
Pairing a cell phone Adding or editing phonebook contacts Phone contacts and recent phone call entries Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks
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Photos and Graphics Text Messages
Navigation
Speed-restricted Features
Adding or editing wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book or Avoid Area entries
Privacy Information When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.
The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic, Directions and Information.391
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Accessing and Adjusting Modes Through Your Right Vehicle Information Display
The display is located on the right side of your instrument cluster (A). You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: •
In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments. In Phone mode, you can accept or reject an incoming call. If your vehicle is equipped with Navigation, you can view the current route or activate a route.
•
•
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Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes. The selection menu expands and different options appear. • Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode. • Press the left or right arrows to make adjustments within the chosen mode.
• Press OK to confirm your selection.
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Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west). Using Voice Commands This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands
The following are some of the voice commands that you can say at any time during a voice
command session.
Press the voice button and when prompted say:
Voice command
Main Menu What Can I Say Previous Page Go Back Help
Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. • After pressing the voice command icon, wait until after the tone sounds and a message appears before saying a voice command. Any voice command spoken prior to this does not register with the system. Speak naturally, without long pauses between words.
•
• At any time, you can interrupt the
system while it is speaking by pressing the voice command icon.
Accessing a List of Available Voice Commands To access a list of available voice commands you can do either of the following. Using the touchscreen, press:
Menu Item
Settings Help Voice Command List
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Using the steering wheel control, press the voice button and when prompted say one of the following:
Voice Commands
List of Commands Radio List of Commands Phone List of Commands
Voice Commands
Voice Instructions List of Commands
Voice Command Settings These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback.
Menu Item
Interaction Mode
Confirmation Prompts
Phone Candidate Lists Media Candidate Lists
Action and Description
Novice
Advanced
In this mode the system provides detailed interaction and guidance. This mode has less audible interac-
tion and more tone prompts.
The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally
ask you to confirm a voice command.
Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice
command
Menu Item
Media Candidate Lists Phone Candidate Lists Voice Control Volume
Using the touchscreen, press the settings icon, then press: Menu Item
Voice Settings Voice Control Select from the following: Interaction Mode Confirmation Prompts
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Using Voice Commands with the Touchscreen Options The voice command system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is SETTINGS
available only when the system displays a list of candidates generated during a voice command session. For example, this can be used when entering a street address or trying to call a contact from a cell phone paired to the system.
Clock Under this menu, you can set the clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature.
Item
Message
Clock Display Sound Vehicle Settings Help
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To make adjustments using the touchscreen, select:
Menu Item
Action and Description
Settings Clock
Press the settings icon. Press the + or - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchroniza- tion and have the system automatically update new time zones. You can also switch the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date.
Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.
Display You can adjust the display using the touchscreen or the voice button on the steering wheel controls. To make adjustments using the touchscreen, select:
Menu Item
Action and Description
Press the settings icon.
Settings Display Then select from the following: Auto Dim
Mode
Make the screen display brighter or dimmer.
When set to On, lets you use the automatic dimming feature. When set to Off you are able to adjust the brightness of the screen. Brightness Allows you to switch the display off. It also allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level. If you also select: Auto
These features will allow you to adjust the dimming of your screen.
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Menu Item
Action and Description
Auto Dim Manual Offset Edit Wallpaper
Night Allows you to adjust screen dimming as the outside lighting conditions change from day to night. Allows you to display the default photo or upload your own.
Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. The system allows you to upload and view up to 32 photos. To access, press:
To make adjustments using the voice button, press the button and when prompted, say:
Voice command
Display Settings Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. To upload your photos, select:
Menu Item
Settings Display Edit Wallpaper
Action and Description
Press the settings icon.
Follow the system prompts to upload your photographs.
Only the photograph(s), which meets the following conditions display: • Compatible file formats are as follows:
JPG, GIF, PNG, BMP. Each file must be 1.5 MB or less.
• • Recommended dimensions: 800 x 384.
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Sound To make adjustments using the touchscreen, select:
Message
Settings Sound Then select from the following: Bass Midrange Treble Set Balance and Fade Occupancy Mode Speed Compensated Volume DSP Note: Your vehicle may not have all of these sound settings.
Vehicle To make adjustments using the touchscreen, select:
Message
Settings Vehicle Then select from the following: Ambient Lighting Vehicle Health Report
Camera Settings Enable Valet Mode * US only Ambient Lighting (If Equipped) When you switch this feature on, ambient lighting illuminates the dashboard, footwells, doors, cupholders, and console with a choice of colors.
To make adjustments using the touchscreen, select:
Menu Item
Settings Vehicle Ambient Lighting
Action and Description
Press the settings icon.
You can then touch the desired color.
• • Use the scroll bar to increase or decrease the intensity. To switch the feature on or off, press the power button. •
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Vehicle Health Report (If Equipped, US Only) To make adjustments using the touchscreen, select:
Action and Description
Press the settings icon.
Message
Settings Vehicle Vehicle Health Automatic Reminders Mileage Interval (Miles)
Turn on and off and set the mileage interval at which you would like to receive the reports. Press the ? for more information on these selections. To run the vehicle health report immediately.
Run Vehicle Health Report Now You can find more information on Vehicle Health Report in this chapter.
Camera Settings To make adjustments using the touchscreen, select:
Message
Action and Description
Press the settings icon.
Settings Vehicle Camera Settings Then select from the following: Enhanced Park Aids Rear Camera Delay You can find more information on the rear view camera system in another chapter. See Parking Aids (page 179).
Enable Valet Mode Note: If the system locks, and you need to reset the PIN, please contact the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673399
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To make adjustments using the touchscreen, select:
Menu Item
Settings Vehicle Enable Valet Mode Continue
Action and Description
Press the settings icon.
Then enter a four digit PIN twice, as prompted. After you press Continue the system locks until you enter the PIN again.
Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings. System To make adjustments using the touchscreen, select:
Message
Action and Description
Press the settings icon.
Settings System Then select from the following: Language
Distance Temperature System Prompt Volume Touch Screen Button Beep Keyboard Layout
Install Applications
Master reset
Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.
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Voice Control To make adjustments using the touchscreen, select:
Message
Action and Description
Settings Voice Control Then select from the following: Interaction Mode
Confirmation Prompts
Media Candidate Lists
Phone Candidate Lists
Voice Control Volume
Novice interaction mode provides more detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request. Note: Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.
Media Player To make adjustments using the touchscreen, select:
Message
Action and Description
Press the settings icon.
Settings Media Player Then select from the following: Autoplay
When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source.
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Message Bluetooth Devices
Gracenote® Database Info Gracenote® Manage- ment
Cover Art Priority
Action and Description
Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplied cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.
Navigation To make adjustments using the touchscreen, select:
Message
Action and Description
Press the settings icon.
Settings Navigation Then select from the following: Map Preferences
Route Preferences
Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Select shortest route, fastest route or ecological route as your preferred route. This route will be displayed first. Always use preferred route. If set to yes, the system will only calculate a single route. This speeds up your destination entry process. Select a low, medium or high cost for the calculated ecolo- gical route. This may incur a time penalty. Have the system avoid freeways. Have the system avoid toll roads.
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Message
Navigation Preferences
Traffic Preferences
Avoid Areas
Action and Description Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Have the system automatically avoid traffic concerns or allow you to accept or decline an alternative route. Have the system automatically alert you to traffic concerns that occur on your route. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Have the system display areas where road work occurs. Have the system display incident icons. Have the system display areas where difficult driving condi- tions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. Have the system display where there may be reduced visib- ility. Have the system turn on your radio for traffic announcements. Enter specific areas that would like to avoid on planned navigation routes.
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Phone To make adjustments using the touchscreen, select:
Message
Action and Description
Press the settings icon.
Settings Phone Then select from the following: Bluetooth Devices
Bluetooth Do Not Disturb
911 Assist
Phone Ringer
Text Message Notifica- tion Internet Data Connection
Manage Phonebook
Roaming Warning
Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message noti- fications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See Information (page 432). Select the type of notification for phone calls - ring tone, beep, text to speech or silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming, or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.
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Wireless and Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other,
share files or play games. Using this Wi-Fi feature, everyone in your vehicle can also access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking or if you park outside a wireless hotspot.
To make adjustments using the touchscreen, select:
Menu Item
Action and Description
Press the settings icon.
Settings Wireless & Internet Then select from the following: Wi-Fi Settings
Wi-Fi Network (Client) Mode Turns the Wi-Fi feature on and off in your vehicle. Make sure you switch it on for connectivity purposes. Choose a Wireless Network Allows you to use a previously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode Makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings Allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Devices List Allows you to view recent connections to your Wi-Fi system.
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Menu Item
USB Mobile Broadband
Bluetooth Settings
Prioritize Connection Methods
Action and Description
Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must switch on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country Carrier Phone Number User Name Password Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to change order and have the system either always attempt to connect using a USB, mobile broadband, or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance.
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Help To make adjustments using the touchscreen, select:
Message
Action and Description
Press the settings icon.
Settings Help Then select from the following: System Inform- ation
Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version Sirius satellite radio ESN Gracenote® Database Information and Library version View the licenses for any software and applications installed on your system. Certain features are not accessible when your vehicle is moving.
Turn on and turn off the 911 Assist feature. See Information (page 432). In Case of Emergency (ICE) Quick Dial
Software Licenses Driving Restric- tions 911 Assist
Allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. The ICE contacts you select appear at the end of the Emergency Assistance call process. Select to access your phone- book and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons.
Edit
Voice Command List
View categorized lists of voice commands.
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You can also access Help using the voice commands. The system provides allowable voice
commands for the current mode.
ENTERTAINMENT
Press the voice button and when prompted say:
Voice command
Help
You can say help at any time to get assistance with commands, menus or other information.
Message
Message and Description
AM FM SIRIUS CD USB Touch this button to scroll down for more options, for example SD Card and USB
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Message
Message and Description
These buttons change with the media mode you are in. Radio memory presets.
Note: Some features may not be available in your area. Contact an authorized dealer for more information.
You can access these options using the touchscreen or voice commands.
AM/FM Radio
The following controls are available for AM/FM radio
Item
AM FM Presets
HD Radio
Options Scan
Direct Tune
Action and Description
Touch either tab to listen to the radio. To change between AM and FM presets, just touch the AM or FM tab.
Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished. Touch this button to turn HD Radio on. The light on the button illumin- ates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. Touch this button to make adjustments to your audio settings. Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on. Touch this button to manually enter the desired station number. Touch Enter when you are done.
Options You can make adjustments to the following options:
Menu Item
Sound Settings
Action and Description
Touch this button to adjust settings for: Bass Midrange Treble
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Menu Item
Action and Description
Set PTY for Seek / Scan
RDS Text Display AST
TAG Button
Set Balance and Fade DSP Occupancy Mode Speed Compensated Volume This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. This allows you to view the information broadcast by FM stations.
AST (Autostore) allows you to have the system automatically store the six strongest stations in your current location. This feature is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter.
Note: Your vehicle may not have all these sound settings.
When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com.
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The HD logo either blinks when acquiring a digital station, and then stays solid when digital audio is playing, or is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on.
To turn the feature on and use it, select AM or FM and the select:
Message
Options TAG Button On TAG
Action and Description
When you hear a song you want to tag, select: The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer. When you access iTunes with your portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.sync- maroute.ca
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When HD Radio broadcasts are active, you can access the following functions:
Message
Scan
Presets
Action and Description
Allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast. Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.
Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues
If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.
In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.
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Issues
Cause
Action
Potential station issues
Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.
There is no text information shown for currently selected frequency.
HD2-HD7 stations not found when you press Scan
This is poor time alignment by the radio broadcaster.
No action required. This is a broadcast issue.
The radio is shifting between analog and digital audio.
The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available. The previously stored multicast preset or direct tune is not available in your current recep- tion area. Data service issue by the radio broadcaster.
Data service issue by the radio broadcaster.
This selection disables HD2- HD7 channel search.
No action required. The recep- tion issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.
No action required. The station is not available in your current location.
Fill out the station issue form at http://www.ibiquity.com/ automotive/ report_radio_station_experi- ences Fill out the station issue form at http://www.ibiquity.com/ automotive/ report_radio_station_experi- ences No action required. This is normal behavior.
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HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be Press the voice button and when prompted say:
changed, added or deleted at any time at the station owner's discretion. Radio Voice Commands
Voice command
Action and Description
Radio Then you can say a command similar to the following: FM Off Help
Say a frequency or preset.
SIRIUS® Satellite Radio (If Activated)
To turn the feature on press the lower left corner of the touchscreen, and then select:
Menu Item
Action and Description
SIRIUS You can then select any of the following: Presets
Alerts
Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. Save the current song, artist, or team as a favorite. If you are listening to music, you can save the song or artist, so the system can alert you when they are playing on a satellite radio channel. If you are listening to a sporting event, you can save your favorite teams so the system can alert you when they are playing on a satellite radio channel. You can also edit alerts or turn alerts on or off.
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Menu Item
Action and Description
Replay
Scan Browse
When an alert appears on the screen, you can choose to tune to the channel, cancel the alert or turn off alerts. Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: Press and release the seek buttons to hear the previous or next song. Press and hold the seek buttons to reverse or fast forward in the current track. Press play or pause to play or pause the audio. Press the button again to return to live audio. Touch this button to hear a brief sampling of channels. Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to.
Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation.
Browsing Controls
Message
Skip Lock
Title Artist Channel
Action and Description
Touch this button if you want to skip this channel. Touch this button if you do not want anyone to listen to this channel. Touch this button to see song titles playing on other stations. Touch this button to see artists playing on other stations. Touch this button to see a list of all the channel names.
Options Touch this button to view and adjust various media settings.
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Message
Touch this button to adjust settings for: Bass Midrange Treble Set Balance and Fade DSP Occupancy Mode Speed Compensated Volume This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. This allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. This feature allows you turn alerts on and off.
SIRIUS requires this number when communicating with you about your account. Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done
Message Sound Settings
Set Category for Seek/Scan
Parental Lockout
Artist / Title / Team Alerts Electronic Serial Number (ESN) Direct Tune
Note: Your vehicle may not have all these sound settings.
SIRIUS Satellite Radio Information Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
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SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.
Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN:XXXXXXXXXXXX). To access your ESN, touch the bottom left corner of the touchscreen, then select:
Message
SIRIUS Options
SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING... to indicate the interference and the audio system may mute.
Antenna obstruc- tions
Terrain
Station overload
Satellite radio signal interfer- ence
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Message
Acquiring…
Satellite antenna fault SIRIUS system failure
Troubleshooting tips
Cause
Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.
Invalid Channel
Unsubscribed Channel
The channel is no longer avail- able. Your subscription does not include this channel.
No Signal
Updating…
Questions? Call 1-888-539-7474
None found Check Channel Guide
Subscription Updated
The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel program- ming in progress.
Your satellite service is no longer available.
All the channels in the selected category are either skipped or locked. SIRIUS has updated the chan- nels available for your vehicle.
Action
No action required. This message should disappear shortly. If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888-539- 7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return. No action required. The process may take up to three minutes. Contact SIRIUS at 1-888-539- 7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.
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SIRIUS Satellite Radio Voice Commands
If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel
controls. You will hear a prompt, you can then say any of the commands in the following table.
If you are not listening to SIRIUS satellite radio, press the voice button and, after the tones press the voice button and when prompted say:
Voice command
Sirius You can then say any of the following or a similar command: SAT 1
Insert your CD then select:
Menu Item
Repeat
Shuffle
Scan
More Info Browse
Voice command
Sports Games Tune Help You can also say the name of any Sirius station, such as “The Highway” or “Deep Tracks”, to listen to that station. CD
To access, press the lower left corner on the touchscreen, then select:
Menu Item
CD
Action and Description
Touch this button to repeat the currently playing track, all tracks on the disc or switch the feature off if already on. Touch this button to play the tracks or entire albums in random order, or switch the feature off if already on. Touch this button to hear a brief sampling of all available tracks. Touch this button to see disc information. Touch this button to look through all avail- able CD tracks.
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To adjust the Sound Settings, select:
Menu Item
Options Sound Settings Then any of the following: Bass Midrange Treble Set Balance and Fade Occupancy Mode EQ Mode Speed Compensated Volume Note: Your vehicle may not have all these sound settings. CD Voice Commands
If you are listening to a CD, press the voice button on the steering wheel controls. When prompted,
say any of the following commands.
If you are not listening to a CD, press the voice button and, after the tone, say:
Voice command
CD Player When listening to a CD you can say many commands. Following are a few examples of what you can say.
Voice command
Play Pause Next Track Previous Track Help *This applies to WMA or MP3 files only. SD Card Slot and USB Port The SD card slot and USB port are located in the Media Hub. See Media Hub (page 340). SD Card Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage. Note: The navigation system also uses this card slot. See Navigation (page 444).
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USB Port
To access and play music from your device, press the lower left corner of the touchscreen.
SD logo is a trademark of SD-3C, LLC.
To access and play music from your device, press the lower left corner of the touchscreen. This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature. Playing Music from Your Device Note: The system is capable of indexing up to 30,000 songs.
Insert your device and select:
Message
Action and Description
USB SD Card Repeat Shuffle
Similar Music
More Info
Options
Once the system recognizes your USB or SD card you can then select from the following options:
This feature replays the currently playing song or album. Touch this button to play music on the selected album or folder in random order. This feature allows you to choose music similar to what is currently playing. Touch this button to see disc information, for example current track, artist name, album and genre. Touch this button to view and adjust various media settings.
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Sound You can adjust the settings for:
Action and Description
Message Sound Settings
Bass Midrange Treble Set Balance and Fade DSP EQ Mode Speed Compensated Volume Allows you to select more settings, which is under Media Player. See Settings (page 395). Displays software and firmware information about the currently connected media device. Indexes your device when you connect it for the first time and each time the content changes (for example adding or removing tracks) to make sure you have the latest voice commands avail- able for all media on the device. Note: Your vehicle may not have all these sound settings.
Media Player Settings Device Information
Update Media Index
Browse This feature allows you to view the contents of the device. It also allows you to search by categories, for example genre, artist or album. You can also select:
If you want to view song information, for example Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art.
Message
What’s Playing?
Action and Description
To hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request.
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USB and SD Card Voice Commands
Press the voice button and when prompted say:
