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unless a leak is suspected or repair required.
RECREATIONAL TOWING An example of “recreational towing” is towing your vehicle behind a motorhome. Your vehicle may be ⬙flat-towed⬙ (all wheels on the ground) by shifting the transmission into Neutral. This is permitted for Front Wheel Drive (FWD) or Four-Wheel Drive (4WD) vehicles. Your vehicle may be towed up to a speed of 120 km/h (75 mph) but you should always obey local speed limits. You also have the option of trailering the vehicle with its front wheels on a dolly (FWD only), or trailering with all four wheels off the ground. For other towing requirements, refer to Wrecker towing in the Roadside Emergencies chapter.
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STARTING Positions of the ignition 1. LOCK, locks the gearshift lever and allows key removal. 2. ACCESSORY, allows the electrical accessories such as the radio to operate while the vehicle is not running. 3. RUN, all electrical circuits operational and warning lights will illuminate. This is the position the key is in when you’re driving. 4. START, starts the engine, vehicle and electrical power systems. Preparing to start your vehicle Engine starting is controlled by the electronically-controlled Continuously Variable Transaxle (eCVT). For more information on starting the vehicle, refer to Starting the vehicle in this chapter.
Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk
of fire or other damage.
Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine
compartment and exhaust system, which can start a fire.
Do not start your vehicle in a closed garage or in other enclosed areas. Exhaust fumes can be toxic. Always open the garage door before you start the engine. See Guarding against exhaust fumes in this chapter for more instructions.
If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell
exhaust fumes.
Important safety precautions When the engine starts, the idle RPM runs faster to warm the engine. If the engine idle speed does not slow down automatically, have the vehicle checked.
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Before starting the vehicle: 1. Make sure all occupants buckle their safety belts. For more information on safety belts and their proper usage, refer to the Seating and Safety Restraints chapter. 2. Make sure the headlamps and electrical accessories are off. 3. Make sure the parking brake is set.
4. Make sure the gearshift is in P (Park).
5. Turn the key to 3 (RUN) without turning the key to 4 (START).
Some warning lights will briefly illuminate. See Warning lights and chimes in the Instrument Cluster chapter for more information regarding the warning lights.
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Starting the vehicle 1. Turn the key to 3 (RUN) without turning the key to 4 (START). If there is difficulty in turning the key, rotate the steering wheel until the key turns freely. This condition may occur when: • the front wheels are turned • a front wheel is against the curb
Turn the key to 4 (START), then release the key. After the vehicle has been started, a vehicle outlined and illuminated in green (also called the Ready Indicator Light) will light in the instrument cluster to indicate the vehicle is on. This indicator will remain illuminated while the vehicle is on, whether the engine is running or not, to indicate the vehicle is capable of movement (using its electric motor, engine, or both). Note: After starting the vehicle, the engine may stop running to conserve fuel after it is warmed-up and the high voltage battery is sufficiently charged. Note: If the vehicle does not start, put the gearshift lever into P (Park), turn the ignition off, then attempt to start the vehicle again. If the vehicle still does not start, it may require refueling, jump starting, resetting of the fuel pump/high voltage shut-off switches or service. For information on jump starting the vehicle and resetting the fuel pump/high voltage shut-off switches, refer to the Jump starting your vehicle (low voltage [underhood] battery only) section, the Jump starting the high voltage battery section, and the Fuel pump/High voltage shut-off switches section found in the Roadside Emergencies chapter.
Guarding against exhaust fumes Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects.
If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell
exhaust fumes.
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Important ventilating information If the engine is idling while the vehicle is stopped for a long period of time, open the windows at least one inch (2.5 cm) or adjust the heating or air conditioning to bring in fresh air.
USING THE ENGINE BLOCK/HIGH VOLTAGE BATTERY HEATER (IF EQUIPPED) An engine block/high voltage battery heater warms the engine coolant and high voltage battery cells which aids in starting, vehicle performance and heater/defroster performance in cold weather. Use of an engine block/high voltage battery heater is strongly recommended if you live in a region where temperatures reach -10°F (-23°C) or below. For best results, plug the heater in at least three hours before starting the vehicle. The heater can be plugged in the night before starting the vehicle.
To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater)
adapters.
BRAKES Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn-out and should be inspected by an authorized dealer. If the vehicle has continuous vibration or shudder in the steering wheel while braking, the vehicle should be inspected by an authorized dealer. Refer to Brake system warning light in the Instrument Cluster chapter for information on the brake system warning light.
BRAKE
Under normal operating conditions, brake dust may accumulate on the wheels. Some brake dust is inevitable as brakes wear and does not contribute to brake noise. The use of modern friction materials with emphasis on improved performance and environmental considerations can lead to more dust than in the past. Brake dust can be cleaned by weekly washing with soapy water and a soft sponge. Heavier deposits can be removed with Motorcraft Wheel and Tire Cleaner (ZC-37–A).
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Four-wheel anti-lock brake system (ABS) Your vehicle is equipped with an Anti-lock Braking System (ABS). This system helps you maintain steering control during emergency stops by keeping the brakes from locking. The hydraulic brake system used for regenerative braking is different from other vehicles. The noise from the ABS pump motor and the brake pedal pulsation are much less than on vehicles with conventional ABS. Noise and pedal pulsation during ABS may not be noticed. The sliding car symbol in the instrument cluster will be illuminated during ABS braking.
The hydraulic brake system used for regenerative braking will charge its hydraulic system at the beginning of a trip and discharge the system at the end of each trip. You may notice a pumping sound when you enter the vehicle or a venting sound a few minutes after parking the vehicle. Using ABS When hard braking is required, apply continuous force on the brake pedal; do not pump the brake pedal since this will reduce the effectiveness of the ABS and will increase your vehicle’s stopping distance. The ABS will be activated immediately, allowing you to retain full steering control during hard braking and on slippery surfaces. However, the ABS does not decrease stopping distance. ABS warning lamp The ABS lamp in the instrument cluster momentarily illuminates when the ignition is turned on. If the light does not illuminate during start up, remains on or flashes, the ABS may be disabled and may need to be serviced Even when the ABS is disabled, normal braking is still effective. (If your BRAKE warning lamp illuminates with the parking brake released, have your brake system serviced immediately.)
BRAKE
ABS
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Regenerative Braking System (RBS) Your vehicle uses a feature known as regenerative braking. This is used to simulate the engine braking of an internal combustion engine and assist the standard brake system while recovering some of the energy of motion back into the battery to improve fuel economy. The standard brake system is designed to fully stop the car if regenerative braking is not available. During regenerative braking, the motor is spun as a generator to create electrical current. This recharges the high voltage battery and slows the vehicle. In effect, once the accelerator pedal is released, the motor changes from an energy user to an energy producer. When the accelerator pedal is released or the brake pedal is applied, the brake controller automatically detects the amount of deceleration requested and optimizes how much of the deceleration will be produced by regenerative braking. The remaining portion is generated by standard friction braking. When the battery is almost fully charged, the amount of regenerative braking is limited to avoid overcharging, and the requested deceleration is produced by standard friction braking alone. Regenerative braking does not take the place of the standard friction brakes; it only assists them. Regenerative braking has also been designed to interact with the anti-lock brake system (ABS). Regenerative braking is disabled when the ABS is activated or the battery is fully charged.
Parking brake To set the parking brake, pull the handle up as far as possible. The BRAKE warning lamp will illuminate and will remain illuminated until the parking brake is released. To release, press and hold the button, pull the handle up slightly, then push the handle down.
Always set the parking brake fully and make sure
that the gearshift is securely latched in P (Park).
BRAKE
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STEERING Your vehicle is equipped with an Electric Power-Assisted Steering (EPAS) system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Under extreme usage conditions, the steering effort may increase. This occurs to prevent overheating and permanent damage to your steering system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. When you can safely pull your vehicle off to the side of the road, the vehicle should be turned off until it is able to cool. If the steering wanders or pulls, check for: • an improperly inflated tire • uneven tire wear • loose or worn suspension components • loose or worn steering components • improper steering alignment A high crown in the road or high crosswinds may also make the steering seem to wander/pull. PREPARING TO DRIVE
Utility vehicles have a significantly higher rollover rate than other types of vehicles.
In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a safety belt.
Your vehicle has larger tires and increased ground clearance, giving the vehicle a higher center of gravity than a passenger car.
Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.
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Loaded vehicles, with a higher center of gravity, may handle differently than unloaded vehicles. Extra precautions such as
slower speeds and increased stopping distance should be taken when driving a heavily loaded vehicle.
AUTOMATIC TRANSMISSION OPERATION
Brake-shift interlock This vehicle is equipped with a brake-shift interlock feature that prevents the gearshift lever from being moved from P (Park) when the ignition is in the RUN position unless brake pedal is depressed. If you cannot move the gearshift lever out of P (Park) with ignition in the RUN position and the brake pedal depressed, it is possible that a fuse has blown or the vehicle’s brake lamps are not operating properly. Refer to Fuses and relays in the Roadside Emergencies chapter. If the fuse is not blown, perform the following procedure: 1. Apply the parking brake. 2. Using a screwdriver or similar tool, carefully pry out the small, round, tethered Brake Transmission Shift Interlock (BTSI) cover cap located to the right of the gearshift lever.
3. Depress the brake pedal and then start the vehicle.
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4. Insert a screwdriver or similar tool straight down into the access hole and press downward while pulling the gearshift lever out of the P (Park) position and into the N (Neutral) position. 5. Remove tool and reinstall BTSI tethered cover cap. 6. Release the parking brake and drive normally.
Do not drive your vehicle until you verify that the brake lamps are working.
Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly.
See your authorized dealer as soon as possible.
Understanding the gearshift positions of the electronically-controlled Continuously Variable Transaxle (eCVT)
P (Park) This position locks the transaxle and prevents the front wheels from turning.
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To put your vehicle in gear: • Start the engine • Release the parking brake • Depress the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle is free to roll; hold the brake pedal down while in this position. Because of the unique nature of the hybrid vehicle, the engine will not start in the N (Neutral) position. The vehicle does not charge the high voltage battery in the N (Neutral) position. Do not idle the vehicle in N (Neutral) for extended periods as this will discharge your high voltage battery. D (Drive) The normal driving position for the best fuel economy. L (Low) • Provides maximum engine braking. • The transmission may be shifted into L (Low) at any vehicle speed. When parking, do not use the gearshift in place of the parking brake. Always set the parking brake fully and make sure that the
gearshift is securely latched in P (Park). Turn off the ignition whenever you leave your vehicle. Never leave your vehicle unattended while it is running. If you do not take these precautions, your vehicle may move unexpectedly and injure someone.
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If your vehicle gets stuck in mud or snow If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat.
REVERSE SENSING SYSTEM (IF EQUIPPED) The Reverse Sensing System (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.
To help avoid personal injury, please read and understand the limitations of the reverse sensing system as contained in this
section. Reverse sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at “parking speeds”. Inclement weather may also affect the function of the RSS; this may include reduced performance or a false activation.
To help avoid personal injury, always use caution when in reverse and when using the RSS.
This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to
assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.
Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal
detection zone of the RSS system may create false beeps.
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The RSS detects obstacles up to 61⁄2
feet (2 meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases. When the obstacle is less than 10 inches (25.0 cm) away, the tone will sound continuously. If the RSS detects a stationary or receding object further than 10 inches (25.0 cm) from the side of the vehicle, the tone will sound for only three seconds. Once the system detects an object approaching, the tone will sound again.The RSS automatically turns on when the gear selector is placed in R (Reverse) and the ignition is on. An RSS control allows the driver to turn the RSS on and off. To turn the RSS off, the ignition must be on. The system will remain off until either the RSS control is pressed again or the ignition is turned off, then on again. An indicator light on the control will illuminate when the system is turned off. If the indicator light illuminates when the RSS is not turned off, it may indicate a failure in the RSS. Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.
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FOUR WHEEL DRIVE (4WD) SYSTEM (IF EQUIPPED)
For important information regarding safe operation of this type of vehicle, see Preparing to drive your vehicle in this chapter.
Your vehicle is equipped with an intelligent 4WD System that continuously monitors vehicle conditions and automatically adjusts the power distribution between the front and rear wheels. It combines transparent all-surface operation with highly capable four-wheel drive. The 4WD system is always active and requires no driver input. It is capable of handling all road conditions, including street and highway driving as well as off-road and winter driving. During very extreme off-road events, the 4WD system has a heat protection mode to protect itself from damage. If the system detects an overheat condition, it will enter a locked mode. If the heat in the 4WD system continues to rise in locked mode, it will disable itself. To exit heat protection mode, simply stop the vehicle and allow it to cool for five minutes with the key in the 3 (RUN) position.
4WD system messages in Message Center • SERVICE 4WD: Displayed when the 4WD system is not operating properly. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible. • 4WD LOCKED TEMPORARILY: Displayed when 4WD system is • 4WD DISABLED TEMPORARILY: Displayed when 4WD system is • 4WD AUTO RESTORED: Displayed when the 4WD system function
temporarily disabled.
temporarily locked.
is restored to normal operation.
Driving off-road with truck and utility vehicles 4WD vehicles are specially equipped for driving on sand, snow, mud and rough terrain and have operating characteristics that are somewhat different from conventional vehicles, both on and off the road. How your vehicle differs from other vehicles Truck and utility vehicles can differ from some other vehicles. Your vehicle may be higher to allow it to travel over rough terrain without getting hung up or damaging underbody components. The differences that make your vehicle so versatile also make it handle differently than an ordinary passenger car.
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Maintain steering wheel control at all times, especially in rough terrain. Since sudden changes in terrain can result in abrupt steering wheel motion, make sure you grip the steering wheel from the outside. Do not grip the spokes. Drive cautiously to avoid vehicle damage from concealed objects such as rocks and stumps. You should either know the terrain or examine maps of the area before driving. Map out your route before driving in the area. To maintain steering and braking control of your vehicle, you must have all four wheels on the ground and they must be rolling, not sliding or spinning. Basic operating principles • Drive slower in strong crosswinds which can affect the normal steering • Be extremely careful when driving on pavement made slippery by
characteristics of your vehicle.
loose sand, water, gravel, snow or ice.
If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, and ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.
• It may be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.
• It often may be less risky to strike small objects, such as highway
reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or roll over. Remember, your safety and the safety of others should be your primary concern.
Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.
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If your vehicle gets stuck If your vehicle gets stuck in mud or snow it may be rocked out by shifting between forward and reverse gears, stopping between shifts, in a steady pattern. Press lightly on the accelerator in each gear. Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur. Do not rock the vehicle for more than a few minutes or damage to the transmission and tires may occur or the engine may overheat.
Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly.
See your authorized dealer.
Do not spin the wheels at over 35 mph (56 km/h). The tires may fail and injure a passenger or bystander.
Emergency maneuvers • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle, i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency. Excessive steering will result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are required. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel.
• In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
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Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a
lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death. • If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there will be a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs.
Sand When driving over sand, try to keep all four wheels on the most solid area of the trail. Avoid reducing the tire pressures and drive steadily through the terrain. Apply the accelerator slowly and avoid spinning the wheels. Avoid excessive speed because vehicle momentum can work against you and cause the vehicle to become stuck to the point that assistance may be required from another vehicle. Remember, you may be able to back out the way you came if you proceed with caution. Mud and water If you must drive through high water, drive slowly. Traction or brake capability may be limited. When driving through water, determine the depth; avoid water higher than the bottom of the hubs (if possible) and proceed slowly. If the ignition system gets wet, the vehicle may stall. Once through water, always try the brakes. Wet brakes do not stop the vehicle as effectively as dry brakes. Drying can be improved by moving your vehicle slowly while applying light pressure on the brake pedal. Be cautious of sudden changes in vehicle speed or direction when you are driving in mud. Even 4WD vehicles can lose traction in slick mud. As when you are driving over sand, apply the accelerator slowly and avoid
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spinning your wheels. If the vehicle does slide, steer in the direction of the slide until you regain control of the vehicle. If the transmission, transfer case or front axle are submerged in water, their fluids should be checked and changed, if necessary. Driving through deep water may damage the transmission. If the front or rear axle is submerged in water, the axle lubricant should be replaced. After driving through mud, clean off residue stuck to rotating driveshafts and tires. Excess mud stuck on tires and rotating driveshafts causes an imbalance that could damage drive components. “Tread Lightly” is an educational program designed to increase public awareness of land-use regulations and responsibilities in our nation’s wilderness areas. Ford Motor Company joins the U.S. Forest Service and the Bureau of Land Management in encouraging you to help preserve our national forest and other public and private lands by “treading lightly.” Driving on hilly or sloping terrain Although natural obstacles may make it necessary to travel diagonally up or down a hill or steep incline, you should always try to drive straight up or straight down. Avoid driving crosswise or turning on steep slopes or hills. A danger lies in losing traction, slipping sideways and possibly rolling over. Whenever driving on a hill, determine beforehand the route you will use. Do not drive over the crest of a hill without seeing what conditions are on the other side. Do not drive in reverse over a hill without the aid of an observer. If you do stall out, do not try to turn around because you might roll over. It is better to back down to a safe location. Apply just enough power to the wheels to climb the hill. Too much power will cause the tires to slip, spin or lose traction, resulting in loss of vehicle control.
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Do not descend a hill in N (Neutral) and avoid sudden hard braking as you could lose control.
Driving
Since your vehicle has anti-lock brakes, apply the brakes steadily. Do not “pump” the brakes. Driving on snow and ice 4WD vehicles have advantages over 2WD vehicles in snow and ice but can skid like any other vehicle. Should you start to slide while driving on snowy or icy roads, turn the steering wheel in the direction of the slide until you regain control. Avoid sudden applications of power and quick changes of direction on snow and ice. Apply the accelerator slowly and steadily when starting from a full stop. Avoid sudden braking as well. Although a 4WD vehicle may accelerate better than a two-wheel drive vehicle in snow and ice, it won’t stop any faster, because as in other vehicles, braking occurs at all four wheels. Do not become overconfident as to road conditions. Make sure you allow sufficient distance between you and other vehicles for stopping; drive slower than usual. Since your vehicle is equipped with a Four Wheel Anti-Lock Brake System (ABS), apply the brake steadily. Do not “pump” the brakes. Refer to the Brakes section of this chapter for additional information on the operation of the anti-lock brake system. 4WD vehicles should be driven with traction devices as referred to in Using snow tires and traction devices in the Tires, Wheels and Loading chapter.
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Maintenance and Modifications The suspension and steering systems on your vehicle have been designed and tested to provide durable load carrying capability and predictable performance whether loaded or empty. For this reason, Ford Motor Company strongly recommends that you do not make modifications such as adding or removing parts (such as lift kits or stabilizer bars) or using replacement parts not equivalent to the original factory equipment. Any modifications to a vehicle that raise the center of gravity can make it more likely the vehicle will roll over as a result of a loss of control. Ford Motor Company recommends that caution be used with any vehicle equipped with a high load or device (such as ladder racks or pickup box cover). Failure to maintain your vehicle properly may void the warranty, increase your repair cost, reduce vehicle performance and operational capabilities and adversely affect driver and passenger safety. Frequent inspection of vehicle chassis components is recommended if the vehicle is subjected to heavy off-road usage.
DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).
When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.
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Roadside Emergencies
ROADSIDE ASSISTANCE
Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury vehicles, and four years or 50,000 miles (80,000 km) on Lincoln vehicles.
inflation kit)
responsibility)
Roadside assistance will cover: • a flat tire change with a good spare (except Ford GT which has a tire • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized dealer within 35 miles (56.3 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 km).
county maintained road, no recoveries.
Trailers shall be covered up to $100 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Canadian customers refer to your Owner Information Guide for information on: • coverage period • exact fuel amounts
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Roadside Emergencies • towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Owner Information Guide in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.
Roadside coverage beyond basic warranty In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your authorized dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL The hazard flasher is located on the instrument panel by the radio. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists.
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Note: With extended use, the flasher may run down your low voltage (underhood) battery.
FUEL PUMP/HIGH VOLTAGE SHUT-OFF SWITCHES The fuel pump shut-off switch and high voltage shut-off switch stop the electric fuel pump from sending fuel to the engine and shut off power from the high voltage battery when your vehicle receives a substantial physical jolt. After an accident, if the engine does not start, one or both of the switches may have been activated. The fuel pump shut-off switch is located in the front passenger’s footwell, behind a flip-up cover.
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The high voltage shut-off switch is located in the cargo area on the passenger side of the vehicle in the jack compartment, behind the jack access door.
To reset the switch(es): 1. Turn the ignition to LOCK. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. Both switches should be checked and reset. 4. Turn the ignition to RUN. 5. Wait a few seconds and return the key to LOCK. 6. Make another check for leaks. If you see or smell fuel, do not reset the fuel pump shut-off or try to start your vehicle; you could injure yourself or others. Have all the passengers get out of the vehicle and call the local fire department or a towing service.
FUSES AND RELAYS
Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
15
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Standard fuse amperage rating and color
COLOR
Fuse rating
2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A
Mini fuses
Grey Violet Pink Tan
Brown
Red Blue Yellow Natural Green
— — — — —
Standard
fuses
Grey Violet Pink Tan
Brown
Red Blue Yellow Natural Green
— — — — —
Maxi fuses
— — — — — — —
Yellow
—
Green Orange
Red Blue Tan
Natural
Cartridge
maxi fuses
— — — — — — — Blue — Pink Green Red — — —
Fuse link cartridge
— — — — — — — Blue — Pink Green Red Yellow Brown Black
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Passenger compartment fuse panel The fuse panel is located on the right-hand side of the center console, by the instrument panel. Remove the panel cover to access the fuses.
The fuses are coded as follows:
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Fuse/Relay Location
Fuse Amp
Rating
Passenger Compartment Fuse
Panel Description
10
11
12
13
14
15
16
17
18
19
20
2122
23
24
2526
— —
15A* 10A* 2A*
15A* 10A*
—
30A** 15A*
15A* 5A* — —
30A** 15A* 15A* 10A*
—
15A* 10A*
10A*
—
20A* 20A*
5A*
Not used Not used Front and rear park lamps Ignition switch Powertrain Control Module (PCM relay), PATS module Stop lamps Instrument cluster, Power mirror switch, Radio Not used Power door locks Heated mirrors, Rear defroster switch indicator Moon roof Radio Not used Not used Power windows Subwoofer Low beams 4x4
Not used Horn Rear wiper motor, Rear wiper washer Instrument cluster Not used Cigar lighter Front wiper motor, Front wiper washer Climate control system mode switch231
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Fuse/Relay Location
Fuse Amp
Rating
27
28
29
30
31
32
33
3435
5A*
10A* 10A*
— —
10A* 15A* 5A*
5A*
Passenger Compartment Fuse
Panel Description
Traction (high voltage) Battery Control Module (TBCM), Injectors Instrument cluster Back-up lamps, Reverse park aid Not used Not used Spare Air bag module Brake System Control Module (BSCM), Power Steering Control Module (PSCM) 4x4, Power point (110V AC), Heated seats
* Mini fuse ** Cartridge fuse
Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.
Always disconnect the low voltage (underhood) battery before servicing high current fuses.
To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the low voltage
(underhood) battery or refilling fluid reservoirs.
If the low voltage (underhood) battery has been disconnected and reconnected, refer to the Low voltage (underhood) battery section of the Maintenance and Specifications chapter.
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The fuses are coded as follows.
Fuse/Relay Location
Fuse Amp
Rating
Power Distribution Box
Description
10
11
12
135A* 10A* 5A* 7.5A*
5A* 15A* 15A*
10A* 20A* 30A*
20A* 25A* 25A*
Brake module Climate control Transaxle Control Module (TCM) Traction (high voltage) Battery Control Module (TBCM), Powertrain Control Module (PCM) Interlock PCM power Heated Exhaust Gas Oxygen (HEGO) sensors TCM VPWR Fuel pump Bussed power feed to PDB fuses 1, 2, 3, 4
Foglamps Exterior lighting B+ lighting233
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Fuse/Relay Location
14
15
16
17
18
19
20
21
2223
24
2526
27
28
29
3031
32
001002
003
004
005
006234
Fuse Amp
Power Distribution Box
Rating 30A* 20A* 15A* 20A* 30A* 40A** 40A** 40A** 40A**
40A**
50A** 50A**
50A**
40A** 40A** 20A** 40A**
50A** 50A** Relay
Relay Relay Relay Relay Relay
Description Power point (110V AC) Ignition main A/C clutch Power point Injectors, COP (Coil-on-plug) Climate control blower Cooling fan #1
PCM power SJB power (Passenger compartment fuse box) power #1
SJB (Passenger compartment fuse box) power #2
BSCM #1
Power Steering Control Module (PSCM) #1
TBCM (high voltage battery) cooling fans and jump start Cooling fan #2
Rear defroster, Heated mirrors Heated seats SJB (Passenger compartment fuse box) power #3
BSCM #2
PSCM #2
Power sustain for PCM, TBCM and Transaxle Control Module (TCM) PCM power Injector Auxiliary coolant pump Motor/Electronic coolant pump FoglampsREVIEW COPY —— 2006 Escape Hybrid (ehv), Owners Guide (post-2002-fmt) (own2002), Market: USA (fus)
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Power Distribution Box
Description
A/C clutch A/C clutch Not used
Fuse/Relay Location
007
Fuse Amp
Rating Relay
Diode 01
Diode 02— — * Mini fuse **Cartridge fuse
Auxiliary relay box
The relay box is located on the radiator support (left of the hood latch).
Fuse/Relay Location
Description
Relay 1
Relay 2
Relay 3Driver side cooling fan Passenger side cooling fan (low-speed) Passenger side cooling fan (high-speed)
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CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily. • gradually decrease the vehicle’s speed. • hold the steering wheel firmly. • slowly move to a safe place on the side of the road. Your vehicle may be equipped with a conventional spare tire that is different in one or more of the following: type, brand, size, speed rating and tread design. If this is the case, this dissimilar spare tire is still rated for your vehicle loads (GAWR and GVWR). Your vehicle may be equipped with a spare wheel that may not match the road wheels and is not equipped with a Tire Pressure Monitor System (TPMS) sensor.
The use of tire sealants may damage your tires. The use of tire sealants may also damage your Tire Pressure Monitoring System
and should not be used.
Refer to Tire Pressure Monitoring System (TPMS) in the Tire, Wheels and Loading chapter for important information. If the
tire pressure monitor sensor becomes damaged, it will no longer function.
Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall
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tire
Safety Compliance Label
2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability For vehicles equipped with 4WD, it is not recommended that the vehicle be operated in 4WD modes with a temporary emergency spare tire. If 4WD operation is necessary, do not operate above speeds of 10 mph (16 km/h) or for distances above 50 miles (80 km). 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
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The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible.
Tire change procedure Note:The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare is in use. To restore the full functionality of the TPMS system, all road wheels equipped with the tire pressure monitoring sensors must be mounted on the vehicle Have a flat tire serviced by an authorized dealer in order to prevent damage to the TPMS sensor, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels, and Loading chapter. Replace the spare tire with a road tire as soon as possible. During the repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage.
When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the
jack, even if the vehicle is in P (Park).
To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions)
the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.
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If the vehicle slips off the jack, you or someone else could be seriously injured.
1. Park on a level surface, activate hazard flashers and place gearshift lever in P (Park). 2. Set the parking brake and turn engine off.
3. Block the diagonally opposite wheel.
Removing the jack and tools The jack and tools are located in the right rear of the cargo area behind an access panel.
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To remove jack from vehicle: 1. Release the thumbscrew on the bracket. 2. Release the retention clip on the upper part of the jack bracket. 3. Dislodge the jack from the bracket and carefully guide jack down and out through trim opening, upper end out first.
Remove the lug wrench from the jack in order to remove the spare tire from under the vehicle.
Removing the spare tire or spare tire and tether (if equipped) 1. Insert the lug wrench through the access hole in the rear bumper. 2. Turn the handle counterclockwise and lower the spare tire until it can be slid rearward and the cable is slack. 3. Slide the retainer through the center of the wheel.
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If equipped with a tether, perform the following additional steps: 4. Lift the spare tire on end to access tether attachment (1).
5. Use the lug wrench to remove the lug nut from the spare tire tether.
6. If not replacing the spare or flat tire to the underbody storage area, raise winch up into the installed position. 7. Use the attached VELCRO威 strap (2) to tie the tether end to the winch actuator shaft (if equipped).
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Changing the flat tire 8. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.
Before placing the jack under the vehicle, NOTE the jack locations:
• Front
• Rear
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9. Lower the jack from its stored height to fit under the jacking notches. Position the jack according to the following guides and turn the jack handle clockwise until the tire is a maximum of 1 inch (25 mm) off the ground.
Never use the differentials as a jacking point.
To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
10. Remove the lug nuts with the lug nut wrench. 11. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 12. Lower the wheel by turning the jack handle counterclockwise. 13. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification.
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Stowing the jack and tools Reclip the tools onto the jack.
Reinstall the jack and tools in the cargo area. To replace the jack in the vehicle, • guide the jack bottom first in the trim opening and position in the bracket (3), • secure the retention clip on the upper part of the jack (2), and • close the thumbscrew (1). Make sure the jack is fastened so it does not rattle when you drive.
Stowing the flat/spare tire Note: Failure to follow spare tire stowage instructions may result in failure of cable or loss of spare tire. If you are stowing a tire that requires reattaching it to the vehicle with a tether, perform these steps first, then proceed with the steps following.
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1. Place tire on end with valve stem facing rearward, away from vehicle. 2. Place tether into bolt holes in wheel and attach lug nut using lug wrench.
3. Lay the tire on the ground with the valve stem facing down. If your vehicle is equipped with aluminum wheels, remove the wheel ornament. 4. Slide the wheel partially under the vehicle and install the retainer through the center of the wheel. 5. Turn the jack handle clockwise until the tire is raised to its original position underneath the vehicle. The effort to turn the jack handle increases significantly as the tire contacts the frame. The spare tire carrier will ratchet when the tire is in the fully stowed position. The spare tire carrier has a built-in ratchet feature that will not allow you to overtighten. If the spare tire carrier ratchets with very little effort, take the vehicle to your authorized dealer for assistance at your earliest convenience. If your vehicle is equipped with a trailer hitch, guide the tire with one hand; keep the rear of the tire tilted down until the tire clears the bumper. 6. Check that the tire lies flat against the frame assembly. Push against the tire to make sure it is tightly seated under the vehicle. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the spare tire. (Make sure that the tire does not contact the bumper.) 7. Repeat this tightness check procedure when servicing the spare tire pressure (every six months, per scheduled maintenance information), or at any time that the spare tire is disturbed through service of other components.
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WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).
Bolt size
Wheel lug nut torque*
M12 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.lb.ft. 100
N•m 135
When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.
JUMP STARTING (LOW VOLTAGE [UNDERHOOD] BATTERY ONLY) Your vehicle has two separate jump starting procedures; the following procedure is for the low voltage (underhood) battery only. Refer to Jump starting the high voltage battery in this chapter for information on jump starting the high voltage battery.
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Do not attempt to push-start your vehicle. This vehicle does not have push-start capability.
Preparing your vehicle If your low voltage (underhood) battery becomes disconnected or disabled for any reason, the vehicle controller must relearn the engine’s
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operating characteristics in order to operate it at maximum efficiency. This relearning process occurs the first time the vehicle is driven after reconnecting the low voltage battery. If the learning procedure does not have time to complete during the drive, the engine will continue to operate for 3-5 seconds after you turn the ignition off to complete the relearning process. This is a normal condition and will not re-occur until the low voltage battery is disconnected again. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect any electrical surges. Turn all other accessories off.
Connecting the jumper cables
+–
+–
1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
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+–
+–
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
+–
+–
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
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+–
+–
4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.
Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.
Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
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Removing the jumper cables
+–
+–
Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.
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+–
+–
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.
+–
+–
4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
JUMP STARTING THE HIGH VOLTAGE BATTERY Your vehicle has two separate jump starting procedures; the following procedure is for the cargo area high voltage battery only. Refer to the Jump starting your vehicle (Low voltage [underhood] battery only) section in this chapter for information on jump starting the low voltage (underhood) battery.
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
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The high voltage battery contains potassium hydroxide (a strong alkaline electrolyte) which can burn skin, eyes and clothing, if
contacted.
Do not attempt to push-start your vehicle. This vehicle does not have push-start capability. If you attempt to start your vehicle and the engine cranks but does not start, the high voltage battery may need to be jump started. The Service Soon (yellow wrench) light in the instrument cluster may also be illuminated and the message center may display a message. To jump start the high voltage battery, turn the ignition to OFF, open the access panel in the driver side foot well and press the jump start button momentarily. After pressing the button, you should wait eight minutes before attempting to start the engine, otherwise the high voltage battery may not receive sufficient charge to start the engine. The high voltage battery will use voltage from the low voltage (underhood) battery to charge itself.
When the button is pressed, the indicator light on the button will illuminate. After eight minutes has passed, the indicator light will flash rapidly for two minutes. Turn the ignition to RUN. You may now attempt to start the engine. If you attempt to start the engine before the eight minutes passes, the jump starting procedure will stop and will have to be restarted if the engine does not start.
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If the engine still does not start after the first complete high voltage jump start, a second jump start procedure can be attempted after a two-minute period (indicated by the button light changing from a rapid flash to no illumination). This jump start procedure can only be done twice before the low voltage (underhood) battery becomes discharged and must also be jump started. If the jump start button is pressed, but the indicator on the button flashes slowly, the low voltage (underhood) battery may not have enough energy to charge the high voltage battery. If this occurs, refer to the Jump starting your vehicle (Low voltage [underhood] battery only) section in this chapter for information on jump starting the low voltage (underhood) battery. You may perform another high voltage battery jump start by pressing the jump start button after having connected the jumper cables and starting the booster vehicle. Once the engine is started, the jumper cables should be removed as described in the Jump starting your vehicle (Low voltage [underhood] battery only) section.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. On FWD vehicles, if your vehicle is to be towed from the front, ensure proper wheel lift equipment is used to raise the front wheels off the ground. The rear wheels can be left on the ground when towed in this fashion. If your vehicle is to be towed from the rear using wheel lift equipment, it is required that the front wheels (drive wheels) be placed on a dolly to prevent damage to the automatic transaxle. On 4WD vehicles, it is required that your vehicle be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground to prevent damage to the automatic transaxle, 4WD system or vehicle.
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If the vehicle is towed by other means or incorrectly, vehicle damage may occur. In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Place the transmission in N (Neutral). • Maximum distance is 50 miles (80 km). • Maximum speed is not to exceed 35 mph (56 km/h). Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
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Customer Assistance
GETTING THE SERVICES YOU NEED
At home You must take your Ford vehicle to an authorized dealer for warranty repairs. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD).
Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealer to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com256
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In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealer to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com In Canada: Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com In order to help you service your Lincoln vehicle, please have the following information available when contacting the Lincoln Centre: • Your telephone number (home and business) • The name of the authorized dealer and the city where the authorized • The year and make of your vehicle • The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN) Additional Assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.).dealer is located
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In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of the Warranty Guide. However, if your warranty concern has not been resolved using the three-step procedure, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. Initially, the BBB will try to resolve your question or concern through mediation. Mediation is a process through which a representative of the BBB will contact the parties and explore options for settlement of your claim. If mediation is not successful, customers with eligible claims may participate in the BBB AUTO LINE arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision but may choose to accept it. If you choose to accept the BBB AUTO LINE decision then Ford must abide by the accepted decision as well. If the arbitrator has decided in your favor and you accept the decision, the BBB AUTO LINE program will contact you to ensure that Ford has complied with the decision in a timely manner. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. To file a claim with the BBB AUTO LINE, you will be asked for your name and address, information about your vehicle, information about your concerns and any steps you have already taken to try to resolve them. You can get more information by calling BBB AUTO LINE at 1–800–428–3718, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the
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authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you
