song. This voice command is not available until indexing is complete on your device. Play all media on the device from the first track to the last. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Plays the next track on the current media. Plays the previous track on current media. Creates a playplan of similar genre to the one currently playing. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device.
Repeats the current track. Plays the current playplan in a random order. (Not all devices support this command.)
Command "Pause" "Play"
"Play album name>"
"Play all"
"Play artist "Play genre "Play playlist name>"
"Play next track"
"Play previous track"
"Play similar music"
"Play song "Repeat off"
"Repeat one"
"Shuffle all"
"Shuffle off"
"What's playing?" or
"What's this?"
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SYNC™
Examples of USB Commands
SYNC provides the user with many intuitive
ways to find and play a song using voice.
For example, if we have a song called
"Penny Lane" from the album "Magical
Mystery Tour" we can say the following to
play this song:
• Play song "Penny Lane".
• Play "Penny Lane".
If we wanted to play the entire album, we
can say:
• Play album "Magical Mystery Tour".
• Play "Magical Mystery Tour".
Bluetooth Audio
The system is also capable of playing
music from your cellular phone through
Bluetooth.
To switch on Bluetooth audio, use the AUX
or SOURCE button. You can also press
the voice button and, when prompted, say,
"Bluetooth audio".
"BLUETOOTH AUDIO"
"Pause"
"Play"
"Play next track"
"Play previous track"
Media Menu Features
The media menu allows you to select how
to play your music (such as by artist, genre,
shuffle or repeat), find similar music or
reset the index of your USB devices.
1. Press AUX to select USB playback.
2. Select Options to enter the media
menu, and then any of the following:
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SYNC™
Description and action
Choose to have the system play your music in random
order. Once you make your choice, it remains on until you
switch it off.
Choose to have the system repeat the current track. Once
you make your choice, it remains on until you switch it off.
You can play music similar to the current type of music in
the playlist. The system uses metadata information of
each track to compile a playlist, creates a new list of similar
tracks, and then begins playing that list. (Each track must
have populated metadata tags for this feature.)
With some devices, unpopulated metadata tags make
the tracks unavailable for voice recognition, play menu or
this option. However, if you place these tracks onto your
playing device in mass storage device mode, they are
available for voice recognition, play menu and this option.
The system places unknowns into any unpopulated
metadata tag.
Resets the USB index. After the new indexing is complete,
you can choose what to play from the USB song library.
Display
Shuffle
Repeat track
Similar music
Reset SYNC USB
Accessing and viewing USB media
"Browse all songs"
"Browse album Using the System Menu
1. Plug the device into your vehicle's USB
2. Press the AUX button to select USB
port.
playback.
Accessing Your USB Song Library
Using Voice Commands
You can access and view your USB songs
using voice commands.
1. Plug the device into your vehicle's USB
port.
2. Press the voice button and when
prompted, say any of the following
commands:
Accessing and viewing USB media
"Browse all albums"
"Browse all artists"
"Browse all genres"
"Browse all playlists"
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SYNC™
3. Select Browse USB. If there are no
media files to access, the display
indicates there is no media. If there are
media files, you have the following
options:
Display
Description and action
Play all
Playlists
Songs
Artists
Albums
Genres
Browse USB
Play all indexed media files from your device one at a time
in numerical order.*
Press the OK button to select. The first track title appears
in the display.
Access your playlists (from formats like ASX, M3U, WPL,
or MTP).*
1. Press the OK button to select.
2. Scroll to select the desired playlist, and then press the
OK button.
Search for and play a specific indexed track.*
1. Press the OK button to select.
2. Scroll to select the desired track, and then press the OK
button.
Sort all indexed media files by artist. The system then lists
and plays all artists and tracks alphabetically.*
1. Press the OK button to select.
2. Scroll to select the desired artist, and then press the OK
button.
Sort all indexed media files by album.*
1. Press the OK button to select.
2. Scroll to select the desired album, and then press the
OK button.
Sort all indexed media files by genre (category) type.*
1. Press the OK button to select.
2. Scroll to select the desired genre, and then press the
OK button.
Browse all supported media files on your media player
connected to the USB port. You can only view media files
that are compatible with SYNC. (Other files are not
visible.)
1. Press the OK button to select.
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SYNC™
Display
Description and action
Reset USB
2. Scroll to browse indexed media files on the device, and
then press the OK button.
Resets the USB index. After the new indexing is complete,
you can choose what to play from the USB song library.
*You can use the buttons at the bottom of the audio display to jump to a certain
alphabetical category quickly. You can also use the letters on the audio system's numeric
keypad to jump in the list.
USB 2 (If Equipped)
Your vehicle may come equipped with an
additional USB port. If so, USB 1 will be
located at the front of the vehicle at the
bottom of the instrument panel. USB 2 will
be located inside the storage compartment
of the vehicle's center console.
You can plug in an additional USB device
into the second USB port. To switch
between the two connected USB devices
using voice commands, say, "USB1" or
"USB2". Saying "USB" defaults to the most
recently played USB device.
Note: SYNC only supports one connected
iOS (Apple) devices at a time (whichever
one you plug in first). When you connect a
second iOS device, the systems charges it,
but does not support playback from it.
Line In Audio
To access the Line In audio source, start a
voice session and say, "Line in" or "Aux".
Bluetooth Devices and System
Settings
You can access these menus using the
audio display. See Using SYNC™ With
Your Phone (page 358).
Voice Commands for Audio
Sources
Your voice system allows you to change
audio sources with a simple voice
command.
Press the voice button and say,
"Audio" when prompted, and
then any of the following
commands:
"AUDIO"
"AM"
"AM1"
"AM autoset" or "AM2"
"Bluetooth "CD"
"FM"
"FM1"
"FM autoset" or "FM2"
"Line in"
"Radio"
"SAT <1-3>"
"Sirius"
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E142599SYNC™
"AUDIO"
"USB"
"What's playing"
"Help"
"RADIO"
"Preset "Tune"
"Help"
Radio Voice Commands
If you are listening to the radio,
press the voice button, and then
any of the commands in the
following table. If you are not listening to
the radio, press the voice button and, after
the tone, say, "Radio", and then any of the
following voice commands:
Sirius Satellite Radio Voice Commands
If you are listening to Sirius
satellite radio, press the voice
button, and then any of the
commands in the following table. If you
are not listening to Sirius satellite radio,
press the voice button and, after the tone,
say, "Sirius", and then any of the following
voice commands:
"SIRIUS"
"<0-233>"
"SAT"
"SAT1"
"SAT2"
"SAT3"
"Preset "SAT1 preset "Tune"
"Help"
"RADIO"
"AM"
"AM1"
"AM autoset" or "AM2"
"AM <530-1710>"
"AM preset "AM [1] [autoset] preset "FM"
"FM1"
"FM autoset" or "FM2"
"FM <87.9-107.9>"
"FM [autoset] preset "FM1 preset "HD <1-7>"
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E142599E142599SYNC™
CD Voice Commands
If you are listening to a CD, press
the voice button, and then any
of the commands in the
following table. If you are not listening to
a CD, press the voice button and, after the
tone, say, "CD", and then any of the
following voice commands:
"CD"
"Shuffle"*
"Shuffle CD"
"Shuffle folder"
"Shuffle off"
"CD"
"Pause"
"Play"
"Play next track"
"Play previous track"
"Play track <1-512>"
"Repeat"*
"Repeat folder"
"Repeat off"
"Repeat track"
*You need to indicate to the system which
track or folder to repeat or shuffle when
using these commands.
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Issue
Phone issues
Possible cause(s)
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
SYNC is not able to down-
load my phonebook.
This is a phone-dependent
feature.
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Possible solution(s)
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
E142599SYNC™
Phone issues
Possible cause(s)
Issue
Possible solution(s)
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
This may be a limitation on
your phone's capability.
This is a phone-dependent
feature.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
I am having trouble
connecting my phone to
SYNC.
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SYNC™
Phone issues
Possible cause(s)
Issue
Possible solution(s)
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
This may be a possible
phone malfunction.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Text messaging is not
working on SYNC.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Issue
USB and media issues
Possible cause(s)
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
I am having trouble
connecting my device.
This may be a possible
device malfunction.
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Issue
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC™
USB and media issues
Possible cause(s)
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
Possible solution(s)
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
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SYNC™
Voice command issues
Issue
Possible cause(s)
Possible solution(s)
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
SYNC does not understand
what I am saying.
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
The system may not be
reading the name the same
way you are saying it.
You may be using the wrong
voice commands.
383
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
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SYNC™
Voice command issues
Issue
Possible cause(s)
Possible solution(s)
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
You may be saying the
name differently than the
way you saved it.
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.
Your phonebook contacts
may be in CAPS.
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
Issue
AppLink issues
Possible cause(s)
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not
find any applications.
An AppLink capable phone
is not connected to SYNC.
Possible solution(s)
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
paired and connected to
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SYNC™
AppLink issues
Possible cause(s)
Issue
My phone is connected, but
I still cannot find any apps.
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.
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Possible solution(s)
SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps
require you to register or
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit' or 'Quit'
option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then
finding the particular app
and choosing 'Force stop.'
Don't forget to restart the
app afterwards, then select
"Find New Apps" on SYNC.
SYNC™
AppLink issues
Possible cause(s)
Issue
Possible solution(s)
On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
There is a Bluetooth bug on
some order versions of the
Android operating system
that may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned
off Bluetooth.
Reset the Bluetooth on your
phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle,
SYNC should be able to
automatically re-connect to
your phone if you press the
"Phone" button.
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SYNC™
AppLink issues
Possible cause(s)
Issue
Possible solution(s)
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
The USB connection to
SYNC may need to be reset.
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
The bluetooth volume on
the phone may be low.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
availble Bluetooth ports, you
will not see all of your apps
listed in SYNC's mobile apps
menu.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and
will not erase any information previously stored in the system (Such as paired devices,
phonebook, call history, text messages, or user settings). To perform a System Reset,
press and hold the Seek Up (>>) button while pressing and holding the Radio Power
button. Release both buttons after 2-3 seconds. Please allow a few minutes for the
reset to complete. After a few minutes has passed you can resume using the SYNC
system.
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MyFord Touch™ (If Equipped)
GENERAL INFORMATION
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Phone
Navigation (or Information if your vehicle is not equipped with Navigation)
Climate
Settings
Home
Information
Entertainment
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ABGCDFEE161891MyFord Touch™ (If Equipped)
Press to select any of the following:
• Driver Settings.
• Recirculated Air.
• Auto.
• Dual.
• Passenger Settings.
• A/C.
• Defrost.
SETTINGS
Press to select any of the following:
• Clock.
• Display.
•
Sound.
• Vehicle.
•
Settings.
• Help.
HOME
Press to access your home
screen. Depending on your
vehicle’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability.
INFORMATION
Services.
Travel Link.
Press to select any of the following:
•
•
• Alerts.
• Calendar.
• Apps.
ENTERTAINMENT
This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note: Some features are not available while
your vehicle is moving.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone.
• Quick Dial.
• Phonebook.
• History.
• Messaging.
•
NAVIGATION
Press to select any of the following:
• My Home.
•
Favorites.
• Previous Destinations.
• Point of Interest.
Emergency.
•
Street Address.
•
•
Intersection.
• City Center.
• Map.
•
• Cancel Route.
CLIMATE
Edit Route.
Settings.
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E142607E142613E142608MyFord Touch™ (If Equipped)
Press to select any of the following:
• AM.
•
FM.
•
SIRIUS.
• CD.
• USB.
•
•
•
Using the Touch Screen
To turn a feature on and off, just touch the
graphic with your finger. To get the best
performance from the touch-sensitive
controls:
• Make sure your hands are clean and
BT Stereo.
SD Card.
Line In.
dry.
Since the touchscreen operates based
on the touch of a finger, you may have
trouble using it if you are wearing
gloves.
Keep metal and other conductive
material away from the surface of the
touchscreen as this may cause
electronic interference (for example,
inadvertently turning on a feature other
than the one you meant to turn on).
•
•
Using the Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your bezel:
• Power: Switch the media or climate
features off and on.
• VOL: Control the volume of playing
media.
• Seek and Tune: Use as you normally
would in media modes.
• Eject: Eject a CD from the
entertainment system.
• Climate Control: Control the
temperature, fan speed or settings of
the climate control system.
Using Your Steering Wheel
Controls
Depending on your vehicle and option
package, you can use your steering wheel
controls to interact with the touchscreen
system.
• VOL: Control the volume of audio
output.
• Mute: Mute the audio output.
• Voice: Press to start a voice session.
Press again to end an active voice
prompt, so you can begin speaking.
Press and hold to end a voice session.
• SEEK DOWN and PHONE ACCEPT:
• While in radio mode, press to seek
between memory presets.
• While in USB or CD mode, press to
seek between tracks or press and
hold to fast seek.
• While in phone mode, press to
answer a call or switch between
calls.
• SEEK UP and PHONE REJECT:
• While in radio mode, press to seek
between memory presets.
• While in USB or CD mode, press to
seek between tracks or press and
hold to fast seek.
• While in phone mode, press to end
a call or reject an incoming call.
See Steering Wheel (page 74).
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MyFord Touch™ (If Equipped)
• Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
•
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
•
Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples.
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used
for cleaning glasses. If dirt or fingerprints
are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray
alcohol onto the display. Do not use
detergent or any type of solvent to clean
the display.
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
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Cellular Phone
System Functionality
Wi-Fi and Wireless
Videos, Photos and Graphics
Text Messages
Navigation
Restricted features
Pairing a Bluetooth phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Editing the list of wireless networks
Playing video
Editing the screen's wallpaper or adding new wallpaper
Composing text messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Demo navigation route
Adding or editing Address Book entries or Avoid Areas
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short development log of approximately
10 minutes of all recent system activity.
The log profile and other system data may
be used to improve the system and help
diagnose any problems that may occur.
Privacy Information
When you connect a cellular phone to
SYNC, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
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court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them and are
generally accessible only in your vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or your vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described absent consent, a
Accessing and Adjusting Modes Through Your Right Vehicle Information
Display
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Note: If your vehicle is not equipped with
Navigation, Compass appears in the display
instead of Navigation. If you press the right
arrow to go into the Compass menu, you
can see the compass graphic. The compass
displays the direction in which the vehicle
is traveling, not true direction (for example,
if the vehicle is traveling west, the middle
of the compass graphic displays west; north
displays to the left of west though its true
direction is to the right of west).
Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands with Your
System
Press the voice icon. After the
tone, speak your command
clearly.
These commands can be said at any time
during a voice session
"Cancel"
"Exit"
"Go back"
The display is located on the right side of
your instrument cluster (A). You can use
your steering wheel controls to view and
make minor adjustments to active modes
without taking your hands off the wheel.
For example:
•
In Entertainment mode, you can view
what is now playing, change the audio
source, select memory presets and
make some adjustments.
In Phone mode, you can accept or
reject an incoming call.
If your vehicle is equipped with
Navigation, you can view the current
route or activate a route.
•
•
Use the OK and arrow buttons on the right
side of your steering wheel to scroll
through the available modes.
The selection menu expands and different
options appear.
• Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode.
• Press the left or right arrows to make
adjustments within the chosen mode.
• Press OK to confirm your selection.
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Accessing a List of Available Commands
If you use the touchscreen, press the
•
Settings icon > Help > Voice
Command List.
If you use the steering wheel control,
press the voice icon. After the tone,
speak your command clearly.
•
Available voice commands
"Audio list of commands"
"Bluetooth audio list of commands"
"Browse list of commands"
"CD list of commands"
"Climate control list of commands"
"List of commands"
"Navigation list of commands" *
"Phone list of commands"
"Radio list of commands"
"SD card list of commands"
"Sirius satellite list of commands" **
"Travel link list of commands" *
"USB list of commands"
"Voice instructions list of commands"
"Voice settings list of commands"
"Help"
* This command is only available when
your vehicle is equipped with the
navigation system, and the navigation
system SD card is in the card slot.
** This command is only available when
you have an active SIRIUS satellite radio
subscription.
These commands can be said at any time
during a voice session
"List of commands"
"Main menu"
"Next page"
"Previous page"
"What can I say?"
"Help"
What Can I Say?
To access the available voice commands
for the current session, do one of the
following:
• During a voice session, press the help
icon (?) in the lower left status bar of
the screen.
Say, "What can I say?" for an
on-screen listing of the possible voice
commands associated with your
current voice session.
•
• Press the voice icon. After the tone, say,
"Help" for an audible list of possible
voice commands.
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken before this does not
register with the system.
Speak naturally, without long pauses
between words.
•
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon.
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To access these settings using voice
commands:
1. Press the voice icon. Wait for the
prompt "Please say a command".
Another tone sounds to let you know
the system is listening.
2. Say any of the following commands:
Voice settings using voice commands
"Confirmation prompts off"
"Confirmation prompts on"
"Interaction mode advanced"
"Interaction mode novice"
"Media candidate lists off"
"Media candidate lists on"
"Phone candidate lists off"
"Phone candidate lists on"
"Help"
Using Voice Commands with the
Touchscreen Options
Your voice system has a dual mode feature
which allows you to switch between using
voice commands and making on-screen
selections. This is available only when the
system displays a list of candidates
generated during a voice session. For
example, when entering in a street address
or trying to call a contact from the phone
you paired to the system.
Voice Settings
Voice settings allow you to customize the
level of system interaction, help and
feedback. The system defaults to standard
interaction that uses candidate lists and
confirmation prompts as these provide the
highest level of guidance and feedback.
•
Interaction Mode: Novice mode
provides detailed interaction and
guidance while the advanced mode
has less audible interaction and more
tone prompts.
• Confirmation Prompts: The system
uses these short questions to confirm
your voice request. If turned off, the
system simply makes a best guess as
to what you requested. The system
may still occasionally ask you to
confirm settings.
• Phone and Media Candidate Lists:
Candidate lists are lists of possible
results from your voice commands. The
system creates these lists when it has
the same confidence level of several
options based on your voice command.
To access these settings using the
touchscreen:
1. Press the Settings icon > Settings >
then Voice Control.
Interaction Mode
2. Select from the following:
•
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume.
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SETTINGS
Clock
Display
Sound
Vehicle
Settings
Help
Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock
Note: You cannot manually set the date.
Your vehicle’s GPS does this for you.
Note: If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time.
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1. Press the Settings icon > Clock.
2. Press + and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
ABCDEFE161968E142607E142607MyFord Touch™ (If Equipped)
Uploading Photos for Your Home
Screen Wallpaper
Note: You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note: Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos.
To access, press the Settings
icon > Display > Edit
Wallpaper, and then follow the
system prompts to upload your
photographs.
Only photographs that meet the following
conditions display:
• Compatible file formats are as follows:
.jpg, .gif, .png, .bmp
Each file must be 1.5 MB or less.
•
• Recommended dimensions: 800 x 384
Press the Settings icon >
Sound, then select from the
following:
Sound
Bass
Midrange
Treble
Set Balance and Fade
DSP*
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings".
Press the Settings icon >
Display, to access and make
adjustments using the
touchscreen.
• Brightness allows you to make the
screen display brighter or dimmer.
• Auto DIM, when set to On, lets you use
the Auto Dim Manual Offset feature.
When set to Off, screen brightness
does not change.
• Mode allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
•
If you select AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
• Auto Dim Manual Offset allows you
to adjust screen dimming as the
outside lighting conditions change from
day to night. This feature also allows
you to adjust screen brightness using
the instrument panel dimming control.
• Edit Wallpaper
•
You can have your touchscreen
display the default photo or upload
your own.
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When done making your selections, press
Run Vehicle Health Report Now if you
want your report.
You can find more information on Vehicle
Health Report in this chapter. See
Information (page 430).
Camera Settings
This menu allows you to access settings
for your rear view camera.
Press the Settings icon >
Vehicle > Camera Settings,
then select from the following
settings:
•
Enhanced Park Aids.
• Rear Camera Delay.
You can find more information on the rear
view camera in another chapter. See Rear
View Camera (page 193).
Enable Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
1. Press the Settings icon > Vehicle >
Enable Valet Mode.
2. Enter a four-digit pin twice, as
prompted.
After you press Continue, the system locks
until you enter the PIN again.
Note: If the system locks, and you need to
reset the PIN, please contact the Customer
Relationship Center.
United States: 1-800-392-3673
Sound
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have these sound
settings.
Vehicle
Press the Settings icon >
Vehicle, then select from the
following:
Enable Valet Mode.
• Ambient Lighting.
• Vehicle Health Report.
• Camera Settings.
•
Ambient Lighting (If Equipped)
When you turn this feature on, ambient
lighting illuminates various places, such as
the footwells, with a choice of colors. To
access and make adjustments:
1. Press the Settings icon > Vehicle >
Ambient Lighting.
2. Touch the desired color.
3. Use the scroll bar to increase or
decrease the intensity.
To turn the feature on or off, press the
power button.
Vehicle Health Report (If Equipped, US
Only)
Turn Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press ?
for more information on these selections.
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Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
System
Press the Settings icon >
Settings > System, then select
from the following:
System
Select to have the touchscreen display in English, Spanish
or French.
Select to display units in kilometers or miles.
Select to display units in Celsius or Fahrenheit.
Adjust the volume of voice prompts from the system.
Select to have the system beep to confirm choices made
through the touchscreen.
Select to have the system beep to confirm button choices
made through the climate or audio system.
Have the touchscreen keyboard display in QWERTY or
ABC format.
Install any downloaded applications or view the current
software licenses.
Select to restore factory defaults. This erases all personal
settings and personal data.
Language
Distance
Temperature
System Prompt Volume
Touch Screen Button Beep
Touch Panel Button Beep
Keyboard Layout
Install Applications
Master Reset
Voice Control
Press the Settings icon >
Settings > Voice Control, then
select from the following:
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Voice control
Interaction Mode
Confirmation Prompts
Media Candidate Lists
Phone Candidate Lists
Standard interaction mode provides more detailed inter-
action and guidance. Advanced mode has less audible
interaction and more tone prompts.
Have the system ask you short questions if it has not
clearly heard or understood your request.*
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at
your request with these turned off.
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at
your request with these turned off.
This allows you to adjust the system’s voice volume level.
Voice Control Volume
* Even with confirmation prompts turned off, the system may occasionally ask you to
confirm settings.
Media Player
Press the Settings icon >
Settings > Media Player, then
select from the following:
Autoplay
Bluetooth Devices
Index Bluetooth Audio
Devices
Media player
When this feature is on, the system automatically switches
to the media source upon initial connection. This allows
you to listen to music during the indexing process. When
this feature is off, the system does not automatically
switch to the inserted media source.
Select to connect, disconnect, add or delete a device. You
can also set a device as your favorite so that the system
automatically attempts to connect to that device at every
ignition cycle.
When this feature is on, the system automatically indexes
media on your connected Bluetooth device.
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Gracenote Database Info
Gracenote Management
Cover Art Priority
Media player
This allows you to view the version level of the Gracenote
Database.
With this feature on, the Gracenote Database supplies
metadata information for your music files. This overrides
information from your device. This feature defaults to off.
With this feature on, the Gracenote Database supplies
cover art for your music files. This overrides any art from
your device. This feature defaults to Media Player.
Navigation
Press the Settings icon >
Settings > Navigation, then
select from the following:
Navigation
Switch breadcrumbs on and off.
Have the system display your turn list top to bottom or
bottom to top.
Switch the Parking POI notification on and off.
Choose to have the system display the Shortest, Fastest
or most Ecological route first. If you set Always Use
Preferred Route to Yes, the system uses the selected
route type to calculate only one route to the desired
destination.Always Use Preferred Route bypasses route
selection in destination programming. The system only
calculates one route based on the preferred route setting.
Eco Time Penalty allows you to select a low, medium or
high cost for the calculated Eco Route. The higher the
setting, the longer the time allotment is for the route.
Have the system avoid freeways.
Have the system avoid tollroads.
Have the system avoid ferries or car trains.
Have the system use HOV (high-occupancy vehicle) lanes.
Have the system use guidance prompts.
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Route Preferences
Navigation Preferences
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Navigation
Have the system automatically fill in State/Province
information.
Have the system display areas where roadwork occurs.
Have the system display incident icons.
Have the system display areas where difficult driving
conditions may occur.
Have the system display areas where snow and ice on the
road may occur.
Have the system display any smog alerts.
Have the system display weather warnings.
Have the system display where there may be reduced
visibility.
Have the system switch on your radio for traffic
announcements.
Have the system avoid traffic problems automatically.
Switch traffic alert notifications on and off.
Have the system display accident icons.
Have the system display traffic jam icons.
Have the system display closed roads.
Enter specific areas that you would like to avoid on
planned navigation routes.
Traffic Preferences
Avoid Areas
Phone
Press the Settings icon >
Settings > Phone, then select
from the following:
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Bluetooth Devices
Bluetooth
Do Not Disturb
911 Assist
Phone Ringer
Text Message Notification
Internet Data Connection
Manage Phonebook
Roaming Warning
Phone
Connect, disconnect, add or delete a device, as well as
save it as a favorite.
Turn Bluetooth on and off.
Have all calls go directly to your voice mail and not ring
inside your vehicle. With this feature turned on, text
message notifications are also suppressed and do not ring
inside your vehicle.
Turn on or turn off the 911 Assist feature. See Information
(page 430).
Select the type of notification for phone calls - ring tone,
beep, text to speech, or have it be silent.
Select the type of notification for text messages - alert
tone, beep, text to speech, or have it be silent.
If compatible with your phone, you can adjust your internet
data connection. Select to make your connection profile
with the personal area network or to turn off your
connection. You can also choose to adjust your settings
or have the system always connect, never connect when
roaming or query on connect. Press ? for more information.
Access features, such as automatic phonebook download,
re-download your phonebook, add contacts from your
phone as well as delete or upload your phonebook.
Have the system alert you when in Roaming mode.
Wireless & Internet
Your system has a Wi-Fi feature that
creates a wireless network within your
vehicle, thereby allowing other devices
(such as personal computers or phones)
in your vehicle to speak to each other,
share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can also
gain access the internet if you have a USB
mobile broadband connection inside your
vehicle, your phone supports personal area
networking and if you park outside a
wireless hotspot.
Press the Settings icon >
Settings > Wireless &
Internet, then select from the
following:
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Sound
Canada: 1-800-565-3673