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When to expect the message prompting you to change your oil
Miles (kilometers)
7500-10000
(12000-16000)5000-7499
(8000-11999)3000-4999
(4000-7999)Vehicle use and example
Normal
Normal commuting with highway driving No, or moderate, load or towing Flat to moderately hilly roads No extended idling
Severe Moderate to heavy load or towing Mountainous or off-road conditions Extended idling Extended hot or cold operation
Extreme
Maximum load or towing Extreme hot or cold operation
Normal Maintenance Intervals
At every oil change interval as indicated by the information display.1, 2
Change engine oil and filter.3
Inspect automatic transmission fluid level. Consult dealer for requirements. Inspect brake pads, rotors, hoses and parking brake.352
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Scheduled Maintenance
At every oil change interval as indicated by the information display.1, 2
Inspect engine cooling system and motor/electronics cooling system strength and hoses. Inspect exhaust system and heat shields. Inspect half-shaft boots. Inspect steering linkage, ball joints, suspension and tie-rod ends. Inspect wheels and related components for abnormal noise, wear, looseness or drag. 1 Do not exceed two years or 20000 miles (32000 kilometers) between service intervals. 2 Perform multi-point inspection (recommended). 3 Reset the Intelligent Oil-Life Monitor system after engine oil and filter changes. See Engine Oil Check (page 222).
Other maintenance items* Replace cabin air filter.
Replace engine air filter.
Change engine coolant and motor/electronics coolant.**
Every 20000 miles (32000
km) Every 30000 miles (48000
km) At 100000 miles (160000
km) Every 100000 miles (160000 km) Every 150000 miles (240000 km) * Perform these maintenance items within 3000 miles (4800 kilometers) of the last engine oil and filter change. Do not exceed the designated distance for the interval. ** Initial replacement at six years or 100000 miles (160000 kilometers), then every three years or 50000 miles (80000 kilometers).Change automatic transmission fluid.
Replace spark plugs.
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Scheduled Maintenance
SPECIAL OPERATING CONDITIONS SCHEDULED MAINTENANCE If you operate your vehicle primarily in any of the following conditions, you need to perform extra maintenance as indicated. If you operate your vehicle occasionally under any of these conditions, it is not necessary to perform the extra maintenance. For specific recommendations, see your dealership service advisor or technician.
Perform the services shown in the following tables when specified or within 3000 miles (4800 kilometers) of the message appearing in the information display prompting you to change your oil. • Example 1: The message comes on at
28751 miles (46270 kilometers). Perform the 30000-mile (48000
kilometer) automatic transmission fluid replacement.• Example 2: The message has not come on, but the odometer reads 30000 miles (48000 kilometers) (for example, the Intelligent Oil-Life Monitor was reset at 25000 miles [40000 kilometers]). Perform the engine air filter replacement.
Extensive idling or low-speed driving for long distances
As required
Inspect frequently, service as required
Change engine oil and filter every 12 months or 10000
miles (16000 km) unless otherwise indicated by the information display. Perform services listed in the Normal Scheduled Maintenance chart.* Replace cabin air filter. Replace engine air filter. Replace spark plugs.Every 60000 miles (96000
km) *Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 222).Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Inspect frequently, service as required
Every 5000 miles (8000
km)Replace cabin air filter. Replace engine air filter. Inspect the wheels and related components for abnormal noise, wear, looseness or drag. Rotate tires, inspect tires for wear and measure tread depth.
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Scheduled Maintenance
Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Every 5000 miles (8000
km) or six monthsChange engine oil and filter.* Perform multi-point inspection.
*Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 222).
Exceptions There are several exceptions to the Normal Schedule: California Fuel Filter Replacement If you register your vehicle in California, the California Air Resources Board has determined that the failure to perform this maintenance item does not nullify the emission warranty or limit recall liability before the completion of your vehicle's useful life. Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified intervals and to record all vehicle service.
Hot Climate Oil Change Intervals Vehicles operating in the Middle East, North Africa, Sub-Saharan Africa or locations with similar climates using an American Petroleum Institute (API) Certified for Gasoline Engines (Certification mark) oil of SM or SN quality, the normal oil change interval is 3100 miles (5000
kilometers). If the available API SM or SN oils are not available, then the oil change interval is 1800 miles (3000 kilometers). Engine Air Filter and Cabin Air Filter Replacement The life of the engine air filter and cabin air filter is dependent on exposure to dusty and dirty conditions. Vehicles operated in these conditions require frequent inspection and replacement of the engine air filter and cabin air filter.355
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Scheduled Maintenance
SCHEDULED MAINTENANCE RECORD
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Scheduled Maintenance
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E146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:DealerstampE146852RepairOrder#:Distance:Enginehours(optional):Multi-pointinspection(recommended):Signature:Dealerstamp Appendices
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Description of Other Rights and Limitations • Speech Recognition: If the SOFTWARE includes speech recognition component(s), you should understand that speech recognition is an inherently statistical process and that recognition errors are inherent in the process. Neither FORD MOTOR COMPANY nor its suppliers shall be liable for any damages arising out of errors in the speech recognition process. It is your responsibility to monitor any speech recognition functions included in the system. Limitations on Reverse Engineering, Decompilation and Disassembly: You may not reverse engineer, decompile, translate, disassemble or attempt to discover any source code or underlying ideas or algorithms of the SOFTWARE nor permit others to reverse engineer, decompile or disassemble the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation or to the extent as may be permitted by the licensing terms governing use of any open source components included with the SOFTWARE. Limitations on Distributing, Copying, Modifying and Creating Derivative Works: You may not distribute, copy, make modifications to or create derivative works based on the SOFTWARE, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation or to the extent as may be permitted by the licensing terms governing use of any open source components included with the SOFTWARE.
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END USER LICENSE AGREEMENT VEHICLE SOFTWARE END USER LICENSE AGREEMENT (EULA) You (“You” or “Your” as applicable) • have acquired a vehicle having several devices, including SYNC ® and various control modules, ("DEVICES") that include software licensed or owned by Ford Motor Company and its affiliates ("FORD MOTOR COMPANY"). Those software products of FORD MOTOR COMPANY origin, as well as associated media, printed materials, and "online" or electronic documentation ("SOFTWARE") are protected by international intellectual property laws and treaties. The SOFTWARE is licensed, not sold. All rights reserved. The SOFTWARE may interface with and/or communicate with, or may be later upgraded to interface with and/or communicate with additional software and/or systems provided by FORD MOTOR COMPANY.
IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT ("EULA") DO NOT USE THE DEVICES OR COPY THE SOFTWARE. ANY USE OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON THE DEVICES, WILL CONSTITUTE YOUR AGREEMENT TO THIS EULA (OR RATIFICATION OF ANY PREVIOUS CONSENT). GRANT OF SOFTWARE LICENSE: This EULA grants you the following license: •
You may use the SOFTWARE as installed on the DEVICES and as otherwise interfacing with systems and/or services provide by or through FORD MOTOR COMPANY or its third party software and service providers.
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• Additional Software/Services: The SOFTWARE may permit FORD MOTOR COMPANY, third party software and service suppliers, its affiliates and/or its designated agent to provide or make available to you SOFTWARE updates, supplements, add-on components, or Internet-based services components of the SOFTWARE after the date you obtain your initial copy of the SOFTWARE ("Supplemental Components".) SOFTWARE updates may cause you to incur additional charges from your wireless service provider. If FORD MOTOR COMPANY or third party software and services suppliers provide or make available to you Supplemental Components and no other EULA terms are provided along with the Supplemental Components, then the terms of this EULA shall apply. FORD MOTOR COMPANY, its affiliates and/or its designated agent reserve the right to discontinue without liability any Internet-based services provided to you or made available to you through the use of the SOFTWARE.
• Single EULA: The end user
documentation for the DEVICES and related systems and services may contain multiple EULAs, such as multiple translations and/or multiple media versions (e.g., in the user documentation and in the software). Even if you receive multiple EULAs, you are licensed to use only one (1) copy of the SOFTWARE.
• SOFTWARE Transfer: You may permanently transfer your rights under this EULA only as part of a sale or transfer of the DEVICES, provided you retain no copies, you transfer all of the SOFTWARE (including all component parts, the media and printed materials, any upgrades, and, if applicable, the Certificate(s) of Authenticity), and the recipient agrees to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer must include all prior versions of the SOFTWARE.
• Termination: Without prejudice to any other rights, FORD MOTOR COMPANY may terminate this EULA if you fail to comply with the terms and conditions of this EULA. Internet-Based Services Components: The SOFTWARE may contain components that enable and facilitate the use of certain Internet-based services. You acknowledge and agree that FORD MOTOR COMPANY, third party software and service suppliers, its affiliates and/or its designated agent may automatically check the version of the SOFTWARE and/or its components that you are utilizing and may provide upgrades or supplements to the SOFTWARE that may be automatically downloaded to your DEVICES.
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Links to Third Party Sites: The SOFTWARE may provide you with the ability to link to third party sites. The third party sites are not under the control of FORD MOTOR COMPANY, its affiliates and/or its designated agent. Neither FORD MOTOR COMPANY nor its affiliates nor its designated agent are responsible for (i) the contents of any third party sites, any links contained in third party sites, or any changes or updates to third party sites, or (ii) webcasting or any other form of transmission received from any third party sites. If the SOFTWARE provides links to third party sites, those links are provided to you only as a convenience, and the inclusion of any link does not imply an endorsement of the third party site by FORD MOTOR COMPANY, its affiliates and/or its designated agent.
• Obligation to Drive Responsibly: You recognize your obligation to drive responsibly and keep attention on the road. You will read and abide with the DEVICES operating instructions particularly as they pertain to safety and you agree to assume any risk associated with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If the SOFTWARE is provided by FORD MOTOR COMPANY separate from the DEVICES on media such as a ROM chip, CD ROM disk(s) or via web download or other means, and is labeled "For Upgrade Purposes Only" or "For Recovery Purposes Only" you may install one (1) copy of such SOFTWARE onto the DEVICES as a replacement copy for the existing SOFTWARE, and use it in accordance with this EULA, including any additional EULA terms accompanying the upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS: All title and intellectual property rights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the SOFTWARE, are owned by FORD MOTOR COMPANY, or its affiliates or suppliers. The SOFTWARE is licensed, not sold. You may not copy the printed materials accompanying the SOFTWARE. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content outside its intended use. All rights not specifically granted under this EULA are reserved by FORD MOTOR COMPANY, its affiliates, and third party software and service providers and suppliers. Use of any on-line services which may be accessed through the SOFTWARE may be governed by the respective terms of use relating to such services. If this SOFTWARE contains documentation that is provided only in electronic form, you may print one copy of such electronic documentation. EXPORT RESTRICTIONS: You acknowledge that the SOFTWARE is subject to U.S. and European Union export jurisdiction. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments.
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TRADEMARKS: This EULA does not grant you any rights in connection with any trademarks or service marks of FORD MOTOR COMPANY, its affiliates, and third party software and service providers. PRODUCT SUPPORT: Please refer to FORD MOTOR COMPANY instructions provided in the documentation for the DEVICES product support, such as the vehicle owner guide. Should you have any questions concerning this EULA, or if you desire to contact FORD MOTOR COMPANY for any other reason, please refer to the address provided in the documentation for the DEVICES. No Liability for Certain Damages: EXCEPT AS PROHIBITED BY LAW, FORD MOTOR COMPANY, ANY THIRD PARTY SOFTWARE OR SERVICES SUPPLIERS, AND THEIR AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THERE ARE NO WARRANTIES OTHER THAN THOSE THAT MAY BE EXPRESSLY PROVIDED FOR YOUR NEW VEHICLE. SYNC® Automotive Important Safety Information Read and follow instructions: •
Before using your SYNC® system, read and follow all instructions and safety information provided in this end user manual ("Owner Guide".) Not following precautions found in the Owner Guide can lead to an accident or other serious injuries.
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General Operation • Voice Command Control: Certain functions within the SYNC® system may be accomplished using voice commands. Using voice commands while driving helps you to operate the system without removing your hands from the wheel or eyes from the road. • Prolonged Views of Screen: Do not access any function requiring a prolonged view of the screen while you are driving. Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention.
• Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident.
• Navigation Features: Any navigation
features included in the system are intended to provide turn by turn instructions to get you to a desired destination. Please make certain all persons using this system carefully read and follow instructions and safety information fully.
• Distraction Hazard: Any navigation
features may require manual (non-verbal) setup. Attempting to perform such set-up or insert data while driving can distract your attention and could cause an accident or other serious injury. Stop the vehicle in a safe and legal manner before attempting these operations. Let Your Judgment Prevail: Any navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Any such feature is not a
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substitute for your personal judgment. Any route suggestions made by this system should never replace any local traffic regulations or your personal judgment or knowledge of safe driving practices.
• Route Safety: Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. The driver is ultimately responsible for the safe operation of the vehicle and therefore, must evaluate whether it is safe to follow the suggested directions.
• Potential Map Inaccuracy: Maps used by this system may be inaccurate because of changes in roads, traffic controls or driving conditions. Always use good judgment and common sense when following the suggested routes. • Emergency Services: Do not rely on any navigation features included in the system to route you to emergency services. Ask local authorities or an emergency services operator for these locations. Not all emergency services such as police, fire stations, hospitals and clinics are likely to be contained in the map database for such navigation features.
Your Responsibilities and Assumptions of Risk •
You agree to each of the following:(a) Any use of the SOFTWARE while driving an automobile or other vehicle in violation of applicable law or otherwise driving in an unsafe manner presents a significant risk of distracted driving and should not be attempted under any circumstances;(b) Use of the SOFTWARE at excessive volume poses a significant risk of hearing damage and should not be attempted under any circumstances;(c) The SOFTWARE may not be compatible with new or different versions of an operating system, third party software, or third party services, and the SOFTWARE may potentially cause a critical failure of an operating system, third party software, or third party service.(d) Any third party service accessed by or third party software used with the SOFTWARE (i) may charge an additional fee for access, (ii) may not work correctly, on an uninterrupted basis, or error free, (iii) may change streaming formats or discontinue operation, (iv) may contain adult, profane or offensive content; and (v) may contain inaccurate, false or misleading traffic, weather, financial or safety information or other content; and (e) Use of the SOFTWARE may cause you to incur additional charges from your wireless service provider (WSP) and any data or minute calculators that may be included in the software program are for reference only, are not warranted in any way and should not be relied upon in anyway.
• When using the SOFTWARE, you agree to be responsible for and assume the entire risk to the items set forth in Section (a) – (e) above.
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CREATE A WARRANTY. SHOULD THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE DISCLAIMER MAY NOT FULLY APPLY TO YOU. THE SOLE WARRANTY PROVIDED BY FORD MOTOR COMPANY SHALL BE FOUND IN THE WARRANTY INFORMATION INCLUDING WITH YOUR OWNER GUIDE. TO THE EXTENT THAT THERE IS ANY CONFLICT BETWEEN THE TERMS OF THIS SECTION AND THE WARRANTY BOOKLET, THE WARRANTY BOOKLET SHALL CONTROL. Applicable Law, Venue, Jurisdiction •
The laws of the State of Michigan govern this EULA and Your use of the SOFTWARE. Your use of the SOFTWARE may also be subject to other local, state, national, or international laws. Any litigation arising out of or related to this EULA shall be brought and maintained exclusively in a court of the State of Michigan located in Wayne County or in the United States District Court for the Eastern District of Michigan. You hereby consent to submit to the personal jurisdiction of a court in the State of Michigan located in Wayne County and the United States District Court for the Eastern District of Michigan for any dispute arising out of or relating to this EULA.
Disclaimer of Warranty YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE DEVICES AND SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, COMPATIBILITY, ACCURACY AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND ANY THIRD PARTY SOFTWARE OR THIRD-PARTY SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND FORD MOTOR COMPANY HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SOFTWARE, THIRD PARTY SOFTWARE, AND THIRD-PARTY SERVICES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR AN ARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. FORD MOTOR COMPANY DOES NOT WARRANT (a) AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES, (b) THAT THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES WILL MEET YOUR REQUIREMENTS, (c) THAT THE OPERATION OF THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, (d) OR THAT DEFECTS IN THE SOFTWARE, THIRD PARTY SOFTWARE, OR THIRD-PARTY SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY FORD MOTOR COMPANY OR ITS AUTHORIZED REPRESENTATIVE SHALL
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Binding Arbitration and Class Action Waiver (a) Application. This Section applies to any dispute EXCEPT IT DOES NOT INCLUDE A DISPUTE RELATING TO COPYRIGHT INFRINGEMENT, OR TO THE ENFORCEMENT OR VALIDITY OF YOUR, FORD MOTOR COMPANY, OR ANY OF FORD MOTOR COMPANY’S LICENSORS’ INTELLECTUAL PROPERTY RIGHTS. Dispute means any dispute, action, or other controversy between You and FORD MOTOR COMPANY, other than the exceptions listed above, concerning the SOFTWARE (including its price) or this EULA, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. (b) Notice of Dispute. In the event of a Dispute, You or FORD MOTOR COMPANY must give the other a “Notice of Dispute”, which is a written statement of the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You and FORD MOTOR COMPANY will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, You or FORD MOTOR COMPANY may commence arbitration. (c) Small claims court. You may also litigate any dispute in small claims court in your county of residence or FORD MOTOR COMPANY’S principal place of business, if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not You negotiated informally first. (d) Binding arbitration. If You and FORD MOTOR COMPANY, do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up
the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award. (e) Class action waiver. Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor FORD MOTOR COMPANY, will seek to have any dispute heard as a class action, as a private attorney general action, or in any other proceeding in which any party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings. (f) Arbitration procedure. Any arbitration will be conducted by the American Arbitration Association (the “AAA”), under its Commercial Arbitration Rules. If You are an individual and use the SOFTWARE for personal or vehicle use, or if the value of the dispute is $75,000 or less whether or not You are an individual or how You use the SOFTWARE, the AAA Supplementary Procedures for Consumer-Related Disputes will also apply. To commence arbitration, submit a Commercial Arbitration Rules Demand for Arbitration form to the AAA. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. For more information, see adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or FORD MOTOR COMPANY’S principal place of business. The arbitrator
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may award the same damages to You individually as a court could. The arbitrator may award declaratory or injunctive relief only to You individually, and only to the extent required to satisfy Your individual claim. Arbitration fees and incentives. i. Disputes involving $75,000 or less. • FORD MOTOR COMPANY will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses. If you reject FORD MOTOR COMPANY’S last written settlement offer made before the arbitrator was appointed (“last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than the last written offer, FORD MOTOR COMPANY will give you three incentives: (1) pay the greater of the award or $1,000; (2) pay twice your reasonable attorney’s fees, if any; and (3) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration. The arbitrator will determine the amounts. ii. Disputes involving more than $75,000. The AAA rules will govern payment of filing fees and the AAA’s and arbitrator’s fees and expenses. iii. Disputes involving any amount. In any arbitration you commence, FORD MOTOR COMPANY will seek its AAA or arbitrator’s fees and expenses, or Your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration FORD MOTOR COMPANY commences, it will pay all filing, AAA, and arbitrator’s fees and expenses. It will not seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.
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(h) Claims or disputes must be filed within one year. To the extent permitted by law, any claim or dispute under this EULA to which this Section applies must be filed within one year in small claims court (Section c) or in arbitration (Section d). The one-year period begins when the claim or dispute first could be filed. If such a claim or dispute is not filed within one year, it is permanently barred. (i) Severability. If the class action waiver (Section e) is found to be illegal or unenforceable as to all or some parts of a dispute, then that portion of Section e will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of that portion Section e is found to be illegal or unenforceable, that provision will be severed with the remainder of Section e remaining in full force and effect. Telenav Software End User License Agreement Please read these terms and conditions carefully before you use the TeleNav Software. Your use of the TeleNav Software indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not break the seal of the package, launch, or otherwise use the TeleNav Software. TeleNav may revise this Agreement and the privacy policy at any time, with or http://www.telenav.com from time to time to review the then current version of this Agreement and of the privacy policy. 1. Safe and Lawful Use You acknowledge that devoting attention to the TeleNav Software may pose a risk of injury or death to you and others in situations that otherwise require your undivided attention, and you therefore agree to comply with the following when using the TeleNav Software:
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(a) observe all traffic laws and otherwise drive safely; (b) use your own personal judgment while driving. If you feel that a route suggested by the TeleNav Software instructs you to perform an unsafe or illegal maneuver, places you in an unsafe situation, or directs you into an area that you consider to be unsafe, do not follow such instructions; (c) do not input destinations, or otherwise manipulate the TeleNav Software, unless your vehicle is stationary and parked; (d) do not use the TeleNav Software for any illegal, unauthorized, unintended, unsafe, hazardous, or unlawful purposes, or in any manner inconsistent with this Agreement; (e) arrange all GPS and wireless devices and cables necessary for use of the TeleNav Software in a secure manner in your vehicle so that they will not interfere with your driving and will not prevent the operation of any safety device (such as an airbag). You agree to indemnify and hold TeleNav harmless against all claims resulting from any dangerous or otherwise inappropriate use of the TeleNav Software in any moving vehicle, including as a result of your failure to comply with the directions above. 2. Account Information You agree: (a) when registering the TeleNav Software, to provide TeleNav with true, accurate, current, and complete information about yourself, and (b) to inform TeleNav promptly of any changes to such information, and to keep it true, accurate, current and complete.
3. Software License •
Subject to your compliance with the terms of this Agreement, TeleNav hereby grants to you a personal, non-exclusive, non-transferable license (except as expressly permitted below in connection with your permanent transfer of the TeleNav Software license), without the right to sublicense, to use the TeleNav Software (in object code form only) in order to access and use the TeleNav Software. This license shall terminate upon any termination or expiration of this Agreement. You agree that you will use the TeleNav Software only for your personal business or leisure purposes, and not to provide commercial navigation services to other parties.
3.1 License Limitations •
(a) reverse engineer, decompile, disassemble, translate, modify, alter or otherwise change the TeleNav Software or any part thereof; (b) attempt to derive the source code, audio library or structure of the TeleNav Software without the prior express written consent of TeleNav; (c) remove from the TeleNav Software, or alter, any of TeleNav's or its suppliers' trademarks, trade names, logos, patent or copyright notices, or other notices or markings; (d) distribute, sublicense or otherwise transfer the TeleNav Software to others, except as part of your permanent transfer of the TeleNav Software; or (e) use the TeleNav Software in any manner that
i. infringes the intellectual property or proprietary rights, rights of publicity or privacy or other rights of any party,
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ii. violates any law, statute, ordinance or regulation, including but not limited to laws and regulations related to spamming, privacy, consumer and child protection, obscenity or defamation, or iii. is harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; and (f) lease, rent out, or otherwise permit unauthorized access by third parties to the TeleNav Software without advanced written permission of TeleNav. 4. Disclaimers •
To the fullest extent permissible pursuant to applicable law, in no event will TeleNav, its licensors and suppliers, or agents or employees of any of the foregoing, be liable for any decision made or action taken by you or anyone else in reliance on the information provided by the TeleNav Software. TeleNav also does not warrant the accuracy of the map or other data used for the TeleNav Software. Such data may not always reflect reality due to, among other things, road closures, construction, weather, new roads and other changing conditions. You are responsible for the entire risk arising out of your use of the TeleNav Software. For example but without limitation, you agree not to rely on the TeleNav Software for critical navigation in areas where the well-being or survival of you or others
•
is dependent on the accuracy of navigation, as the maps or functionality of the TeleNav Software are not intended to support such high risk applications, especially in more remote geographical areas. TELENAV EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES IN CONNECTION WITH THE TELENAV SOFTWARE, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES WHICH MAY ARISE FROM COURSE OF DEALING, CUSTOM OR TRADE AND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS WITH RESPECT TO THE TELENAV SOFTWARE.
• Certain jurisdictions do not permit the disclaimer of certain warranties, so this limitation may not apply to you.
5. Limitation of Liability •
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL TELENAV OR ITS LICENSORS AND SUPPLIERS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING IN EACH CASE, BUT NOT LIMITED TO, DAMAGES FOR THE INABILITY TO USE THE EQUIPMENT OR ACCESS DATA, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION OR THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE TELENAV SOFTWARE, EVEN IF TELENAV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY
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REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF TELENAV AND OF ALL OF TELENAV'S SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE TELENAV SOFTWARE. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
6. Arbitration and Governing Law •
You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the TeleNav Software shall be settled by independent arbitration involving a neutral arbitrator and administered by the American Arbitration Association in the County of Santa Clara, California. The arbitrator shall apply the Commercial Arbitration Rules of the American Arbitration Association, and the judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Note that there is no judge or jury in an arbitration proceeding and the decision of the arbitrator shall be binding upon both parties. You expressly agree to waive your right to a jury trial. This Agreement and performance hereunder will be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of law provisions. To the extent judicial action is necessary in connection with the binding arbitration, both TeleNav and you agree to submit
to the exclusive jurisdiction of the courts of the County of Santa Clara, California. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
7. Assignment •
You may not resell, assign, or transfer this Agreement or any of your rights or obligations, except in totality, in connection with your permanent transfer of the TeleNav Software, and expressly conditioned upon the new user of the TeleNav Software agreeing to be bound by the terms and conditions of this Agreement. Any such sale, assignment or transfer that is not expressly permitted under this paragraph will result in immediate termination of this Agreement, without liability to TeleNav, in which case you and all other parties shall immediately cease all use of the TeleNav Software. Notwithstanding the foregoing, TeleNav may assign this Agreement to any other party at any time without notice, provided the assignee remains bound by this Agreement.
8. Miscellaneous 8.1
This Agreement constitutes the entire agreement between TeleNav and you with respect to the subject matter hereof. 8.2
Except for the limited licenses expressly granted in this Agreement, TeleNav retains all right, title and interest in and to the TeleNav Software, including without limitation all related intellectual property rights. No licenses or other rights which are not expressly granted in this Agreement are intended to, or shall be, granted or376
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conferred by implication, statute, inducement, estoppel or otherwise, and TeleNav and its suppliers and licensors hereby reserve all of their respective rights other than the licenses explicitly granted in this Agreement. 8.3
By using the TeleNav Software, you consent to receive from TeleNav all communications, including notices, agreements, legally required disclosures or other information in connection with the TeleNav Software (collectively, "Notices") electronically. TeleNav may provide such Notices by posting them on TeleNav's Website or by downloading such Notices to your wireless device. If you desire to withdraw your consent to receive Notices electronically, you must discontinue your use of the TeleNav Software. 8.4
TeleNav's or your failure to require performance of any provision shall not affect that party's right to require performance at any time thereafter, nor shall a waiver of any breach or default of this Agreement constitute a waiver of any subsequent breach or default or a waiver of the provision itself. 8.5
If any provision herein is held unenforceable, then such provision will be modified to reflect the intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect.8.6
The headings in this Agreement are for convenience of reference only, will not be deemed to be a part of this Agreement, and will not be referred to in connection with the construction or interpretation of this Agreement. As used in this Agreement, the words "include" and "including" and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words "without limitation". 9. Other Vendors Terms and Conditions • The Telenav Software utilizes map and other data licensed to Telenav by third party vendors for the benefit of you and other end users. This Agreement includes end-user terms applicable to these companies (included at the end of this Agreement), and thus your use of the Telenav Software is also subject to such terms. You agree to comply with the following additional terms and conditions, which are applicable to Telenav’s third party vendor licensors:: 9.1 End User Terms Required by HERE North America, LLC The data (“Data”) is provided for your personal, internal use only and not for resale. It is protected by copyright, and is subject to the following terms and conditions which are agreed to by you, on the one hand, and Telenav (“Telenav”) and its licensors (including their licensors and suppliers) on the other hand. © 2013 HERE. All rights reserved. The Data for areas of Canada includes information taken with permission from Canadian authorities, including: © Her Majesty the Queen in Right of Canada, © Queen's Printer for Ontario, © Canada Post Corporation, GeoBase®, © Department of Natural Resources Canada.377
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HERE holds a non-exclusive license from the United States Postal Service® to publish and sell ZIP+4® information. ©United States Postal Service® 2014. Prices are not established, controlled or approved by the United States Postal Service®. The following trademarks and registrations are owned by the USPS: United States Postal Service, USPS, and ZIP+4
The Data for Mexico includes certain data from Instituto Nacional de Estadística y Geografía. Terms and Conditions Permitted Use. You agree to use this Data together with the Telenav Software solely for the internal business and personal purposes for which you were licensed, and not for service bureau, time-sharing or other similar purposes. Accordingly, but subject to the restrictions set forth in the following paragraphs, you agree not to otherwise reproduce, copy, modify, decompile, disassemble, create any derivative works of, or reverse engineer any portion of this Data, and may not transfer or distribute it in any form, for any purpose, except to the extent permitted by mandatory laws. Restrictions. Except where you have been specifically licensed to do so by Telenav, and without limiting the preceding paragraph, you may not use this Data (a) with any products, systems, or applications installed or otherwise connected to or in communication with vehicles, capable of vehicle navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or (b) with or in communication with anypositioning devices or any mobile or wireless-connected electronic or computer devices, including without limitation cellular phones, palmtop and handheld computers, pagers, and personal digital assistants or PDAs. Warning. The Data may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. No Warranty. This Data is provided to you “as is,” and you agree to use it at your own risk. Telenav and its licensors (and their licensors and suppliers) make no guarantees, representations or warranties of any kind, express or implied, arising by law or otherwise, including but not limited to, content, quality, accuracy, completeness, effectiveness, reliability, fitness for a particular purpose, usefulness, use or results to be obtained from this Data, or that the Data or server will be uninterrupted or error-free. Disclaimer of Warranty: TELENAV AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some States, Territories and Countries do not allow certain warranty exclusions, so to that extent the above exclusion may not apply to you. Disclaimer of Liability: TELENAV AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU: IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION ALLEGING ANY LOSS, INJURY OR
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DAMAGES, DIRECT OR INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF THE INFORMATION; OR FOR ANY LOSS OF PROFIT, REVENUE, CONTRACTS OR SAVINGS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE INFORMATION, OR THE BREACH OF THESE TERMS OR CONDITIONS, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, EVEN IF TELENAV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some States, Territories and Countries do not allow certain liability exclusions or damages limitations, so to that extent the above may not apply to you. Export Control. You shall not export from anywhere any part of the Data or any direct product thereof except in compliance with, and with all licenses and approvals required under, applicable export laws, rules and regulations, including but not limited to the laws, rules and regulations administered by the Office of Foreign Assets Control of the U.S. Department of Commerce and the Bureau of Industry and Security of the U.S. Department of Commerce. To the extent that any such export laws, rules or regulations prohibit HERE from complying with any of its obligations hereunder to deliver or distribute Data, such failure shall be excused and shall not constitute a breach of this Agreement. Entire Agreement. These terms and conditions constitute the entire agreement between Telenav (and its licensors, including their licensors and suppliers) and you pertaining to the subject matter hereof, and supersedes in their entirety any and all written or oral agreements previously existing between us with respect to such subject matter.
Governing Law. The above terms and conditions shall be governed by the laws of the State of Illinois [insert “Netherlands” where European HERE Data is used], without giving effect to (i) its conflict of laws provisions, or (ii) the United Nations Convention for Contracts for the International Sale of Goods, which is explicitly excluded. You agree to submit to the jurisdiction of the State of Illinois [insert “The Netherlands” where European HERE Data is used] for any and all disputes, claims and actions arising from or in connection with the Data provided to you hereunder. Government End Users. If the Data is being acquired by or on behalf of the United States government or any other entity seeking or applying rights similar to those customarily claimed by the United States government, this Data is a “commercial item” as that term is defined at 48 C.F.R. (“FAR”) 2.101, is licensed in accordance with these End-User Terms, and each copy of Data delivered or otherwise furnished shall be marked and embedded as appropriate with the following “Notice of Use,” and shall be treated in accordance with such Notice:
NOTICE OF USE
CONTRACTOR (MANUFACTURER/
SUPPLIER) NAME: HERE
CONTRACTOR (MANUFACTURER/ SUPPLIER) ADDRESS: c/o Nokia, 425
West Randolph Street, Chicago, Illinois60606
This Data is a commercial item as defined in FAR 2.101 and is subject to these End-User Terms under which this
Data was provided.
© 1987 – 2014 HERE – All rights reserved.
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Gracenote Data shall also apply to such content and such content providers shall be entitled to all of the benefits and protections set forth herein that are available to Gracenote. You agree that you will use the content from Gracenote ("Gracenote Content") , Gracenote Data, the Gracenote Software, and Gracenote Servers for your own personal, non-commercial use only. You agree not to assign, copy, transfer or transmit the Gracenote Content, Gracenote Software or any Gracenote Data (except in a Tag associated with a music file) to any third party. YOU AGREE NOT TO USE OR EXPLOIT GRACENOTE CONTENT, GRACENOTE DATA, THE GRACENOTE SOFTWARE, OR GRACENOTE SERVERS, EXCEPT AS EXPRESSLY PERMITTED HEREIN. You agree that your non-exclusive licenses to use the Gracenote Content, Gracenote Data, the Gracenote Software, and Gracenote Servers will terminate if you violate these restrictions. If your licenses terminate, you agree to cease any and all use of the Gracenote Content, Gracenote Data, the Gracenote Software, and Gracenote Servers. Gracenote, respectively, reserve all rights in Gracenote Data, the Gracenote Software, and the Gracenote Servers and Gracenote Content, including all ownership rights. Under no circumstances will either Gracenote become liable for any payment to you for any information that you provide, including any copyrighted material or music file information. You agree that Gracenote may enforce its respective rights, collectively or separately, under this agreement against you, directly in each company's own name.
If the Contracting Officer, federal government agency, or any federal official refuses to use the legend provided herein, the Contracting Officer, federal government agency, or any federal official must notify HERE prior to seeking additional or alternative rights in the Data. Gracenote® Copyright CD and music-related data from Gracenote, Inc., copyright© 2000-2007 Gracenote. Gracenote Software, copyright © 2000-2007
Gracenote. This product and service may practice one or more of the following U.S. Patents 5,987,525; 6,061,680; 6,154,773; 6,161,132; 6,230,192; 6,230,207; 6.240,459; 6,330,593 and other patents issued or pending. Some services supplied under license from Open Globe, Inc. for U.S. Patent 6,304,523. Gracenote and CDDB are registered trademarks of Gracenote. The Gracenote logo and logotype, and the "Powered by Gracenote™" logo are trademarks of Gracenote. Gracenote® End User License Agreement (EULA) This device contains software from Gracenote, Inc. of 2000 Powell Street Emeryville, California 94608
("Gracenote"). The software from Gracenote (the "Gracenote Software") enables this device to do disc and music file identification and obtain music-related information, including name, artist, track, and title information ("Gracenote Data") from online servers ("Gracenote Servers"), and to perform other functions. You may use Gracenote Data only by means of the intended End User functions of this device. This device may contain content belonging to Gracenote's providers. If so, all of the restrictions set forth herein with respect to380
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OF THE GRACENOTE SOFTWARE OR ANY GRACENOTE SERVER. IN NO CASE WILL GRACENOTE BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY LOST PROFITS OR LOST REVENUES FOR ANY REASON WHATSOEVER. © Gracenote 2007. FCC ID: ACJ-SYNCG3-L IC: 216B-SYNCG3-L This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
WARNING
Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. The term "IC" before the radio certification number only signifies that Industry Canada technical specifications were met.
The antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Gracenote uses a unique identifier to track queries for statistical purposes. The purpose of a randomly assigned numeric identifier is to allow Gracenote to count queries without knowing anything about who you are. For more information, see the web page at www.gracenote.com for the Gracenote Privacy Policy. THE GRACENOTE SOFTWARE, EACH ITEM OF GRACENOTE DATA AND THE GRACENOTE CONTENT ARE LICENSED TO YOU "AS IS". NEITHER GRACENOTE MAKES ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY OF ANY GRACENOTE DATA FROM THE GRACENOTE SERVERS OR GRACENOTE CONTENT. GRACENOTE COLLECTIVELY AND SEPARATELY RESERVE THE RIGHT TO DELETE DATA AND/OR CONTENT FROM THE COMPANIES' RESPECTIVE SERVERS OR, IN THE CASE OF GRACENOTE, CHANGE DATA CATEGORIES FOR ANY CAUSE THAT GRACENOTE DEEMS SUFFICIENT. NO WARRANTY IS MADE THAT EITHER GRACENOTE CONTENT OR THE GRACENOTE SOFTWARE OR GRACENOTE SERVERS ARE ERROR-FREE OR THAT THE FUNCTIONING OF THE GRACENOTE SOFTWARE OR GRACENOTE SERVERS WILL BE UNINTERRUPTED. GRACENOTE IS NOT OBLIGATED TO PROVIDE YOU WITH ANY ENHANCED OR ADDITIONAL DATA TYPES THAT GRACENOTE MAY CHOOSE TO PROVIDE IN THE FUTURE AND IS FREE TO DISCONTINUE ITS ONLINE SERVICES AT ANY TIME. GRACENOTE DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEITHER GRACENOTE WARRANTS THE RESULTS THAT WILL BE OBTAINED BY YOUR USE
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382
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Index
A/C See: Climate Control.........................................108
About This Manual...........................................7
ABS See: Brakes...........................................................164
ABS driving hints See: Hints on Driving With Anti-LockBrakes................................................................165
Accessories....................................................344
Exterior style........................................................344
Interior style.........................................................344
Lifestyle.................................................................344
Peace of mind.....................................................344
Accessories See: Replacement PartsRecommendation.............................................11
Active Park Assist..........................................172
Automatic Steering into ParkingSpace..................................................................173
Deactivating the Park Assist Feature..........174
Troubleshooting the System..........................174
Using Active Park Assist...................................172
Adjusting the Headlamps..........................231
Horizontal Aim Adjustment...........................232
Vertical Aim Adjustment..................................231
Adjusting the Steering Wheel....................67
Airbag Disposal...............................................43
Air Conditioning See: Climate Control.........................................108
Air Filter See: Changing the Engine Air Filter.............238
Alarm See: Anti-Theft Alarm........................................66
Ambient Lighting............................................79
Anti-Theft Alarm............................................66
Arming the Alarm................................................66
Disarming the Alarm...........................................66
Appendices....................................................366
Audible Warnings and Indicators.............92
Automatic Transmission WarningChime...................................................................92
Engine On Warning Chime................................92
Headlamps On Warning Chime......................92
Key in Ignition Warning Chime........................92
Keyless Warning Alert ........................................92
Parking Brake On Warning Chime..................92C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Audio Control...................................................67
Seek, Next or Previous.......................................68
Audio System................................................283
General Information.........................................283
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................284
Audio Unit - Vehicles With: Premium AM/FM/CD.................................................286
Audio Unit - Vehicles With: Sony AM/ FM/CD..........................................................288
Menu Structure..................................................289
Autolamps.........................................................75
Windshield Wiper ActivatedHeadlamps.........................................................75
Automatic Climate Control......................108
Temperature Control........................................109
Automatic Engine Shutdown...................133
Automatic Transmission.............................161
Automatic Transmission...................................161
Brake-Shift Interlock.........................................162
If Your Vehicle Gets Stuck In Mud orSnow..................................................................163
Automatic Transmission Fluid Check.............................................................227
Autowipers........................................................70
Auxiliary Power Points................................126
110 Volt AC Power Point...................................126
12 Volt DC Power Point.....................................126
Locations...............................................................126Battery See: Changing the 12V Battery.....................228
Bonnet Lock See: Opening and Closing the Hood...........218
Booster Seats..................................................22
Types of Booster Seats......................................23
Brake Fluid Check.........................................227
Brakes...............................................................164
General Information..........................................164
Breaking-In......................................................192
Bulb Specification Chart...........................237Cabin Air Filter..................................................111
California Proposition 65..............................11383
Index
Capacities and Specifications...............280
Specifications.....................................................280
Car Wash See: Cleaning the Exterior...............................241
Center Console..............................................128
Changing a Bulb...........................................232
Replacing Fog, Park and Direction IndicatorBulbs..................................................................234
Replacing Headlamp Bulbs...........................232
Replacing License Plate Lamp Bulb...........236
Replacing Reverse Lamp and Tail LampBulbs..................................................................235
Replacing Tail, Brake and Direction
Indicator Bulbs...............................................234
Replacing the Center High Mounted Brake
Lamp Bulbs.....................................................236
Changing a Fuse............................................217
Fuses........................................................................217
Changing the 12V Battery.........................228
Changing the Engine Air Filter................238
Air Cleaner Assembly Components...........238
Installing the Engine Air FilterElement............................................................240
Removing the Engine Air Filter
Element............................................................239
Changing the Wiper Blades.....................229
Changing the Rear Window WiperBlade.................................................................230
Changing the Windshield Wiper
Blades...............................................................230
Service Position..................................................229
Charging the High Voltage Battery........155
Charge Port...........................................................158
Charging.................................................................158
Charging Equipment.........................................155
Disconnecting the Charging Coupler..........160
Locking the Charging Coupler.......................159
Waiting to Charge...............................................159
Checking MyKey System Status...............54
MyKey Distance....................................................54
Number of Admin Keys......................................54
Number of MyKeys..............................................54
Checking the Wiper Blades......................229
Child Restraint and Seatbelt Maintenance.................................................33
Child Restraint Positioning.........................24
Child Safety.......................................................15
General Information.............................................15Child Safety Locks..........................................25
Left-Hand Side......................................................26
Right-Hand Side...................................................26
Cleaning Leather Seats.............................245
Cleaning Products........................................241
Cleaning the Alloy Wheels.......................245
Cleaning the Engine....................................243
Cleaning the Exterior...................................241
Exterior Chrome Parts......................................242
Exterior Plastic Parts........................................242
Stripes or Graphics............................................242
Underbody............................................................242
Cleaning the Instrument Panel and Instrument Cluster Lens........................244
Cleaning the Interior...................................244
Cleaning the Windows and Wiper Blades...........................................................243
Clearing All MyKeys.......................................52
Climate Control............................................108
Collision, Damage or Fire Event..............199
Guidance for Ford Motor Company Electricand Hybrid-Electric Vehicles Equipped With High Voltage Batteries......................199
Coolant Check See: Engine Coolant Check............................223
Crash Sensors and Airbag Indicator........42
Creating a MyKey............................................52
Programming/Changing ConfigurableSettings...............................................................52
Cruise Control.................................................68
Principle of Operation.......................................179
Cruise control See: Using Cruise Control................................179
Customer Assistance.................................202Data Recording..................................................9
Event Data Recording...........................................9
Service Data Recording........................................9
Daytime Running Lamps..............................77
Type 1 - Conventional(Non-Configurable)........................................77
Type 2 - Configurable..........................................77
Digital Radio...................................................291
HD Radio Reception and StationTroubleshooting............................................292
Direction Indicators........................................78384
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Index
Export Unique Options..................................13
Extended Service Plan (ESP).................346
EXTENDED SERVICE PLAN (CANADAONLY)................................................................347
EXTENDED SERVICE PLAN (U.S.
Only)..................................................................346
Exterior Mirrors.................................................81
Fold-Away Exterior Mirrors...............................82
Heated Exterior Mirrors......................................82
Integrated Blind Spot Mirrors..........................82
Power Exterior Mirrors.........................................81
Signal Indicator Mirrors......................................82Fastening the Seatbelts..............................28
Safety Belt Extension Assembly....................30
Safety Belt Locking Modes...............................29
Using Safety Belts During Pregnancy...........28
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................249
Floor Mats.......................................................194
Fog Lamps - Front See: Front Fog Lamps.........................................77
Ford Credit..........................................................11
(U.S. Only).................................................................11
Front Fog Lamps.............................................77
Front Parking Aid............................................171
Front Passenger Sensing System.............37
Fuel and Refueling.......................................143
Fuel Consumption.......................................150
Calculating Fuel Economy..............................150
Filling the Tank....................................................150
Fuel Filler Funnel Location........................145
Fuel Filter.........................................................227
Fuel Quality....................................................144
Choosing the Right Fuel...................................144
Fuel Freshness Mode........................................144
Fuel Shutoff...................................................196
Fuses................................................................209
Fuse Specification Chart..........................209
Luggage Compartment Fuse Panel............214
Passenger Compartment Fuse Panel.........212
Power Distribution Box...................................209
Pre-Fuse Box.......................................................209Driver and Passenger Airbags...................36
Children and Airbags..........................................36
Proper Driver and Front Passenger SeatingAdjustment........................................................36
Driver Knee Airbag.........................................40
Driving Aids......................................................181
Driving Hints...................................................192
Driving Through Water................................193
DRL See: Daytime Running Lamps..........................77
Economical Driving......................................192
EcoSelect.........................................................142
Emission Control System..........................150
On-Board Diagnostics (OBD-II).....................151
Readiness for Inspection and Maintenance(I/M) Testing....................................................152
End User License Agreement.................366
VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................366
Engine Block Heater.....................................132
Using the Engine Block Heater......................133
Engine Coolant Check................................223
Adding Coolant...................................................224
Adding Engine Coolant....................................225
Adding Inverter System ControllerCoolant.............................................................225
Checking the Engine Coolant........................223
Checking the Inverter System ControllerCoolant.............................................................224
Engine Coolant and Inverter System
Controller Coolant........................................223
Recycled Engine Coolant................................225
Severe Climates..................................................225
What You Should Know About Fail-SafeCooling..............................................................226
Engine Immobilizer See: Passive Anti-Theft System.....................65
Engine Oil Check..........................................222
Adding Engine Oil...............................................222
Low Engine Use..................................................223
Engine Oil Dipstick.......................................222
Engine Specifications.................................276
Environment......................................................14
Event Data Recording See: Data Recording..............................................9385
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Index
Hill Start Assist..............................................165
Switching the System On and Off...............166
Using Hill Start Assist.......................................166
Hints on Controlling the Interior Climate..........................................................109
Cooling the Interior Quickly.............................110
General Hints.......................................................109
Heating the Interior Quickly.............................110
Recommended Settings for Cooling ..........110
Recommended Settings for Heating...........110
Side Window Defogging in ColdWeather..............................................................110
Hints on Driving With Anti-Lock Brakes............................................................165
Hood Lock See: Opening and Closing the Hood...........218
Hybrid Vehicle Frequently Asked Questions.....................................................140
Hybrid Vehicle Operation...........................135
Battery:...................................................................136
Braking:...................................................................136
Driving:....................................................................135
Driving to Optimize Fuel Economy..............136
Engine:....................................................................136
EV+ Mode...............................................................137
Starting:..................................................................135
Stopping:................................................................135
Transmission Operation:..................................135Ignition Switch...............................................129
In California (U.S. Only)............................203
Information Display Control......................69
Multimedia Controls...........................................69
Information Displays.....................................93
General Information............................................93Garage Door Opener See: Universal Garage Door Opener.............121
Gauges...............................................................85
Left Information Display....................................85
Right Information Display.................................87
General Information on Radio Frequencies...................................................44
Intelligent Access.................................................44
General Maintenance Information.......348
Multi-point Inspection......................................351
Owner Checks and Services.........................350
Protecting Your Investment..........................348
Why Maintain Your Vehicle?.........................348
Why Maintain Your Vehicle at YourDealership?.....................................................348
Getting Assistance Outside the U.S. and Canada.........................................................205
Getting the Services You Need...............202
Away From Home..............................................202
Global Opening................................................81
Opening the Windows........................................81
Handbrake See: Parking Brake.............................................165
Hazard Warning Flashers..........................196
Headlamp Adjusting See: Adjusting the Headlamps......................231
Headlamp Exit Delay....................................76
Headlamp Removal See: Removing a Headlamp..........................232
Head Restraints..............................................113
Adjusting the Head Restraint..........................114
Heated Seats.................................................120
Heated Windows and Mirrors....................111
Heated Exterior Mirrors.......................................111
Heated Rear Window..........................................111
Heating See: Climate Control.........................................108
High Voltage Battery Cut-Off Switch............................................................160
High Voltage Battery...................................153
General Information..........................................153386
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Index
Keys and Remote Controls.........................44
Lighting Control...............................................74
Headlamp Flasher................................................75
High Beams.............................................................74
Lighting...............................................................74
General Information............................................74
Load Carrying.................................................182
Load Limit.......................................................183
Vehicle Loading - with and without aTrailer..................................................................183
Locking and Unlocking.................................56
Activating Intelligent Access ...........................57
Autolock..................................................................59
Battery Saver.........................................................60
Illuminated Entry..................................................59
Illuminated Exit.....................................................59
Mechanical Key.....................................................57
Opening a Rear Door from Inside...................57
Power Door Locks................................................56
Remote Control....................................................56
Smart Unlocks For Integrated KeyheadTransmitter........................................................58
Smart Unlocks For Intelligent Access Keys
................................................................................58
Locks...................................................................56
Luggage Covers.............................................182
Removing the Shade.........................................182Maintenance..................................................218
General Information..........................................218
Manual Liftgate..............................................60
Closing the Liftgate..............................................61
Opening the Liftgate..........................................60
Manual Seats..................................................115
Adjusting the Height of the Driver'sSeat......................................................................116
Lumbar Adjustment (If Equipped)................117
Moving the Seat Backward andForward..............................................................116
Recline Adjustment............................................116
Media Hub......................................................296
Message Center See: Information Displays.................................93Information Messages.................................101
AdvanceTrac®.....................................................102
Alarm.......................................................................102
Battery and Charging System (HighVoltage)............................................................102
Doors.......................................................................103
Fuel..........................................................................103
Hill Start Assist....................................................103
Keys and Intelligent Access............................104
Maintenance........................................................105
MyKey.....................................................................105
Park Aid..................................................................106
Park Brake.............................................................106
Power Steering....................................................107
Remote Start........................................................107
Tire Pressure Monitoring System..................107
Transmission........................................................107
Installing Child Restraints............................16
Child Seats...............................................................16
Using Lap and Shoulder Belts..........................17
Using Lower Anchors and Tethers forCHildren (LATCH)............................................19
Using Tether Straps..............................................21
Instrument Cluster........................................85
Instrument Lighting Dimmer......................76
Vehicles With Front Fog Lamps......................76
Vehicles Without Front Fog Lamps...............76
Interior Lamps.................................................78
Front Interior Lamp..............................................78
Front Interior Lamp - With PanoramaRoof......................................................................78
Rear Interior Lamp...............................................79
Interior Mirror...................................................83
Auto-Dimming Mirror..........................................83
Introduction.........................................................7Jump Starting the Vehicle.........................197
Connecting the Jumper Cables.....................197
Jump Starting......................................................198
Preparing Your Vehicle......................................197
Removing the Jumper Cables........................198Keyless Starting............................................129
Ignition Modes.....................................................130387
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Index
Mirrors See: Heated Windows and Mirrors.................111
See: Windows and Mirrors...............................80
Mobile Communications Equipment.......12
Motorcraft Parts............................................277
MyKey Troubleshooting...............................54
MyKey™..............................................................51
Principle of Operation..........................................51
Normal Scheduled Maintenance...........352
Intelligent Oil-Life Monitor™.........................352
Normal Maintenance Intervals.....................352Oil Check See: Engine Oil Check.......................................222
Opening and Closing the Hood...............218
Closing the Hood................................................219
Opening the Hood..............................................218
Ordering Additional Owner's Literature.....................................................206
Obtaining a French Owner’s Manual..........207
Overhead Console........................................128Parking Aids....................................................170
Principle of Operation.......................................170
Parking Brake.................................................165
Passive Anti-Theft System.........................65
SecuriLock®...........................................................65
PATS See: Passive Anti-Theft System.....................65
Perchlorate.........................................................11
Personal Safety System™..........................34
How Does the Personal Safety SystemWork?..................................................................34
Plug-In Hybrid Vehicle Operation...........137
ECO Cruise............................................................139
EV Modes...............................................................137
Fuel Freshness.....................................................139
Low Engine Use...................................................139
Plug-in Power Mode and HybridMode...................................................................137
Post-Crash Alert System...........................201Power Door Locks See: Locking and Unlocking.............................56
Power Liftgate..................................................61
Hands-Free Feature............................................63
Obstacle Detection.............................................63
Opening and Closing the Liftgate...................61
Setting the Liftgate Open Height...................63
Stopping the Liftgate Movement...................62
Power Seats.....................................................117
Power Lumbar......................................................119
Power Steering Fluid Check.....................227
Power Windows.............................................80
Accessory Delay.....................................................81
Bounce-Back.........................................................80
One-Touch Down................................................80
One-Touch Up......................................................80
Window Lock.........................................................80
Protecting the Environment........................14
Rear Parking Aid............................................170
Rear Seat Armrest........................................120
Rear Seats........................................................119
Folding the Seatback ........................................119
Unfolding the Seatback....................................119
Rear Under Floor Storage..........................182
Rear View Camera........................................176
Using the Rear View Camera System.........176
Rear View Camera See: Rear View Camera....................................176
Rear Window Wiper and Washers...........72
Rear Window Washer.........................................73
Rear Window Wiper.............................................72
Refueling..........................................................146
Easy Fuel™ Capless Fuel System................146
Easy Fuel™ Capless System - EnergiVehicles Only...................................................147
Remote Control..............................................44
Car Finder................................................................48
Integrated Keyhead Transmitters .................44
Intelligent Access Key.........................................45
Remote Start (If Equipped).............................48
Replacing the Battery.........................................46
Sounding a Panic Alarm....................................48
Remote Start....................................................111
Automatic Settings.............................................112
Removing a Headlamp..............................232388
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Index
Repairing Minor Paint Damage..............245
Replacement Parts Recommendation.........................................11
Collision Repairs.....................................................11
Scheduled Maintenance and MechanicalRepairs...................................................................11
Warranty on Replacement Parts.....................12
Replacing a Lost Key or Remote Control............................................................50
Reporting Safety Defects (Canada Only)..............................................................207
Reporting Safety Defects (U.S. Only)..............................................................207
Roadside Assistance...................................195
Vehicles Sold in Canada: Getting RoadsideAssistance........................................................195
Vehicles Sold in Canada: Roadside
Assistance Program Coverage.................196
