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Capacities and Specifications
If you use oil and fluids that do not meet the defined specification and viscosity grade, this may lead to: • Component damage which is not covered by the vehicle warranty. Longer engine cranking periods. Increased emission levels.
• • • Reduced engine performance. • Reduced fuel economy. • Degraded brake performance. We recommend Motorcraft motor oil for your vehicle. If Motorcraft oil is not available, use motor oils of the recommended viscosity grade that meet API SN requirements and display the API Certification Mark for gasoline engines. Do not use oil labeled with API SN service category unless the label also displays the API certification mark.
Note: Ford recommends using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause degraded brake performance and not meet the Ford performance standards. Keep brake fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may result in brake system damage and possible failure. Note: Automatic transmissions that require MERCON LV transmission fluid should only use MERCON LV transmission fluid. The use of any other fluid may cause transmission damage.
An oil that displays this symbol conforms to current engine, emission system and fuel economy performance standards of the International Lubricants Specification Advisory Council (ILSAC). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty.
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E142732 Audio System
GENERAL INFORMATION Radio Frequencies and Reception Factors
AM and FM frequencies are established by the Federal Communications Commission (FCC) and the Canadian Radio and Telecommunications Commission (CRTC). Those frequencies are: • AM: 530, 540-1700, 1710 kHz •
FM: 87.9-107.7, 107.9 MHz
Distance and strength
Terrain
Station overload
Radio Reception Factors
The further you travel from an AM or FM station, the weaker the signal and the weaker the reception. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with the reception. When you pass a ground-based broadcast repeating tower, a stronger signal may overtake a weaker one and result in the audio system muting.
Do not expose discs to direct sunlight or heat sources for extended periods. MP3 and WMA Track and Folder Structure Audio systems capable of recognizing and playing MP3 and WMA individual tracks and folder structures work as follows: •
There are two different modes for MP3
and WMA disc playback: MP3 and WMA track mode (system default) and MP3 and WMA folder mode.• MP3 and WMA track mode ignores any folder structure on the MP3 and WMA disc. The player numbers each MP3
and WMA track on the disc (noted by the MP3 or WMA file extension) from T001 to a maximum of T255. The maximum number of playable MP3 and WMA files may be less depending on the structure of the CD and exact model of radio present.CD and CD Player Information Note: CD units play commercially pressed 4.75-inch (12 centimeter) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Note: Do not insert CDs with homemade paper (adhesive) labels into the CD player as the label may peel and cause the CD to become jammed. You should use a permanent felt tip marker rather than adhesive labels on your homemade CDs. Ballpoint pens may damage CDs. Please contact an authorized dealer for further information. Note: Do not use any irregularly shaped discs or discs with a scratch protection film attached. Always handle discs by their edges only. Clean the disc with an approved CD cleaner only. Wipe it from the center of the disc toward the edge. Do not clean in a circular motion.
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Audio System
• MP3 and WMA folder mode represents
a folder structure consisting of one level of folders. The CD player numbers all MP3 and WMA tracks on the disc (noted by the MP3 or WMA file extension) and all folders containing MP3 and WMA files, from F001 (folder) T001 (track) to F253 T255.
• Creating discs with only one level of
folders helps with navigation through the disc files.
If you are burning your own MP3 and WMA discs, it is important to understand how the system reads the structures you create. While various files may be present (files with extensions other than MP3 and WMA), only files with the MP3 and WMA extension are played; other files are ignored by the system. This enables you to use the same MP3 and WMA disc for a variety of tasks on your work computer, home computer and your in-vehicle system. In track mode, the system displays and plays the structure as if it were only one level deep (all MP3 and WMA files play, regardless of being in a specific folder). In folder mode, the system only plays the MP3 and WMA files in the current folder.
AUDIO UNIT - VEHICLES WITH: AM/FM/CD/SYNC WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Note: You can operate your audio system for up to one hour after you switch off the ignition. Press the ON/OFF control to operate the system with the ignition turned off. The system automatically turns off after one hour.
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Eject: Press to eject a CD. Cursor arrows: Press to scroll through the menu choices. OK: Press to confirm menu selections. INFO: Press to access more information depending upon the source selected. TUNE: In radio mode, press to manually search through the radio frequency band. Number block: In radio mode, store and recall your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number. CLOCK: If not in phone mode, press to display the clock. Function buttons: Select different functions of the audio system depending on which mode you are in (for example Radio mode or CD mode).
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ABDCEFGHIJHKLMNOE162867 Audio System
Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station it finds in that direction. In CD mode, press to select the previous or next track. Press and hold to move quickly forward through the current track. VOL and Power: Press to switch the system on and off. Turn to adjust the volume. MENU: Press to access different audio system features. See Menu Structure later in this chapter. SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently. PHONE: Press to access the phone features of the SYNC system. See your SYNC information. MEDIA: Press to open the media source menu. You can press this multiple times to change to CD or to a SYNC-Media device or scroll through the media sources using the arrow buttons. Press OK to select a source. RADIO: Press this multiple times to select a radio band. Press and hold to select the autostore function. Press to return to the main screen of the active radio band.
Note: The CD slot is directly above the touchscreen. Note: The touchscreen system controls most of the audio features. See your SYNC information.
AUDIO UNIT - VEHICLES WITH: PREMIUM AM/FM/CD
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
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Audio System
TUNE: In radio mode, press to manually search through the radio frequency band. In SIRIUS mode, press to find the previous or next available satellite radio station. VOL and Power: Press to switch the system on and off. Turn to adjust the volume. Eject: Press to eject a CD. Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station it finds in that direction. In SIRIUS mode, press to select the next or previous satellite radio station. If a specific category is selected (such as jazz, rock or news), press to find the next or previous in the selected category. In CD mode, press to select the previous or next track. Press and hold to move quickly forward through the current track. SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance. SOURCE: Press to access different audio modes, for example AM, FM and CD.
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E143843 Audio System
Note: The CD slot is directly above the touchscreen. Note: The touchscreen system controls most of the audio features. See your SYNC information.
AUDIO UNIT - VEHICLES WITH: SONY AM/FM/CD WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Power: Press to switch the system on and off. SOURCE: Press to access different audio modes, for example AM, FM and CD.
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E143844 Audio System
Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station it finds in that direction. In SIRIUS mode, press to select the next or previous satellite radio station. If a specific category is selected (such as jazz, rock or news), press to find the next or previous in the selected category. In CD mode, press to select the previous or next track. Press and hold to move quickly forward through the current track. TUNE: In radio mode, press to manually search through the radio frequency band. In SIRIUS mode, press to find the previous or next available satellite radio station. Volume: Turn to adjust the volume. SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance. Eject: Press to eject a CD.
Menu Structure Note: Depending on your system, some options may appear slightly different. Press MENU.
Press the up and down arrow buttons to scroll through the options. Press the right arrow to enter a menu. Press the left arrow to exit a menu. Press OK to confirm a selection.
Manual tune
Scan AST
PTY/Set Category
RBDS/RDS
Radio
Use the left and right arrows to go up or down the frequency band. Select for a brief sampling of all available channels. Select to store the six strongest local stations on the AM 2 and FM 2 frequency bands. Select to have the system search by certain music categories (such as Rock, Pop or Country). Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category.
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Audio System
SIRIUS
Select for a brief sampling of all available channels. Select to view your satellite radio electronic serial number (ESN). You will need this number when communicating with Sirius to activate, modify or track your account. Select to view available satellite radio channels. Press OK to open a list of the following options for this channel: Tune Channel, Skip Channel or Lock Channel. Once you skip or lock a channel, you can only access it by pressing Direct and entering the channel number. Locking or unlocking a channel requires your PIN. Select to view channel categories (such as Pop, Rock or News). If you select a category, seek and scan functions only stop on channels in that category. Select to turn off or turn on alerts for songs, artists or teams. The system alerts you when the selection is playing on another channel. Save up to 20 alerts. Use your PIN to unlock previously locked stations. Use to restore any channels you previously skipped. Select to create a PIN, which allows you to lock or unlock channels. Your initial PIN is 1234.
Audio Settings
Automatically adjusts the volume to compensate for speed and wind noise. You can set the system between 0 and +7. Select to adjust settings for Treble, Midrange, Bass, Fade or Balance. Select to optimize sound quality for the chosen seating position. Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category. Choose between the stereo modes.
Scan Show ESN
Channel Guide
Set Category
Alerts
Unlock All Stations Skip No stations Parental Lock (PIN)
Spd. Comp. Vol.
Sound
Occupancy Mode
RBDS/RDS
DSP
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Audio System
CD Settings
Select to scan all disc selections. Select to scan all music in the current MP3 folder. Select to bring soft and loud passages together for a more consistent listening level.
Clock Settings Select to set the time. Select to set the calendar date. Select to view clock time in a 12-hour mode or 24-hour mode.
Display Settings
Select to change display brightness. Select to display the language in English, French or Spanish. Select to display the outside temperature in Fahrenheit or Celsius.
Scan All Scan Folder CD Compression
Set Time Set Date 24h Mode
Dimming Language
Temp. setting
DIGITAL RADIO Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality
than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the HD Radio logo on your screen. When this logo is available, you may also see Title and Artist fields on-screen.
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Audio System
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.
When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief
sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.
• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.
Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.
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In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio
technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.
Potential station issues
Issues
Cause
Action
This is poor time alignment by the radio broadcaster.
No action required. This is a broadcast issue.
Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.
Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.There is no text information shown for currently selected frequency.
The radio is shifting between analog and digital audio.
The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.
Data service issue by the radio broadcaster.
No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.
No action required. The station is not available in your current location.
Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.
HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences
Pressing Scan disables HD2-HD7 channel search.
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HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.
SATELLITE RADIO (If Equipped) SIRIUS® broadcasts a variety of music, news, sports, weather, traffic and entertainment satellite radio channels. For more information and a complete list of SIRIUS satellite radio channels, visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SIRIUS at 1-888-539-7474. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
Satellite Radio Reception Factors
Potential satellite radio reception issues
Antenna obstructions
Terrain
Station overload
Satellite radio signal interfer- ence
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other material as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.
SIRIUS® Satellite Radio Service Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
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SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term, which begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is required), the online media player and a complete list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.siriusxm.ca in Canada, or call SIRIUS at 1-888-539-7474. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, tune to channel 0.
Troubleshooting Message
Acquiring…
Satellite antenna fault SIRIUS system failure
Condition
Action
Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.
No action required. This message should disappear shortly.
If this message does not clear shortly, or with an igni- tion key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return.
No action required. The process may take up to three minutes.
Invalid Channel
Unsubscribed Channel
The channel is no longer available. Your subscription does not include this channel.
No Signal
Updating…
The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel programming in progress.
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Audio System
Message
Questions? Call 1-888-539-7474
None found Check Channel Guide
Subscription Updated
Condition
Action
Your satellite service is no longer available.
All the channels in the selected category are either skipped or locked. SIRIUS has updated the channels available for your vehicle.
Contact SIRIUS at 1-888- 539-7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.
The USB port allows you to plug in media playing devices, memory sticks and charge devices (if supported). See your SYNC information. MEDIA HUB (If Equipped) You can locate the media hub inside the center console or on the instrument panel.
USB PORT (If Equipped) WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
See your SYNC information.
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E205592E211463 SYNC™
GENERAL INFORMATION
SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, Directions & Information).*
• Use applications, such as Stitcher, via
SYNC AppLink.**
• Access phonebook contacts and music
using voice commands. Stream music from your connected phone.
•
Text message.
• • Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this).
*These features are not available in all markets and require activation. **Available AppLink enabled apps vary by market. Make sure that you review your device's manual before using it with SYNC. Support The SYNC support team is available to help you with any questions you cannot answer on your own.
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E198355 SYNC™
When using SYNC: • Do not operate playing devices if the
power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.
Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673. Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and to personalize your Saved Points and Favorites. Essential for keeping up with the latest software downloads available for SYNC.
•
• Access to customer support for any
questions you may have.
Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h). Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
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SYNC™
System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.
Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice button, wait
until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.
•
• At any time, you can interrupt the
system while it is speaking by pressing the voice button.
Initiating a Voice Session
Initiate a voice session by pressing the voice button on the steering wheel controls. See Using Voice Recognition (page 299).
When prompted you can say any of the following:
Voice command
If you want the system to carry out the following
Bluetooth Audio Cancel mobile (apps | applica- tions) Phone USB [1] Vehicle Health (Report)
Stream audio from your phone. Cancel the requested action. Access mobile applications.
Make calls. Access the device connected to your USB port. Run a vehicle health report.
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E142599 SYNC™
If you want the system to carry out the following
Adjust the level of voice interaction and feedback.
Voice command Voice Settings | Voice Preferences Help Hear a list of voice commands available in the current mode. You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, where mobile (apps | applications) appears, you must say mobile followed by either apps or applications. You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick. Note: SYNC Services and Vehicle health report are only available in the United States of America.
System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback.
When prompted say the following:
The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level Initiate a voice session by pressing the voice button on the steering wheel controls. See Using Voice Recognition (page 299).
Voice command
If you want the system to carry out the following
Voice Settings | Voice Preferences Followed by either of the following: Interaction Mode Standard Interaction Mode Advanced The system defaults to the standard interaction mode.
Provide more detailed interaction and guidance.
Provide less audible interaction and more tone prompts.
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E142599 SYNC™
Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that
correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.
Voice command
If you want the system to carry out the following
Confirmation Prompts Off Confirmation Prompts On
Make a best guess from the command; you may still occa- sionally be asked to confirm settings. Clarify your voice command with a short question.
The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification.
For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."
Voice command
If you want the system to carry out the following
Media Candidate Lists Off Media Candidate Lists On Phone Candidate Lists Off Phone Candidate Lists On
Make a best guess from the media candidate list. You may still occasionally be asked questions. Clarify your voice command for media candidates. Make a best guess from the phone candidate list. You may still occasionally be asked questions. Clarify your voice command for phone candidates.
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SYNC™
USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID.
Ending a call.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone's compatibility, see your cell phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Pairing a Cell Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cell phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your cell phone with SYNC allows you to make and receive hands-free calls.
Press the phone button. When the display indicates there is no cell phone paired, do the following: Message
Action and Description
NO PHONE FIND SYNC
Press the OK button. 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See
your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
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Depending on your cell phone's capability and your market, the system may prompt you with questions, such as setting the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
Press the phone button, then scroll to:
Pairing Subsequent Cell Phones Note: To scroll through the menus, press the up and down arrows on your audio system. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission).
Message PHONE SETNGS BT DEVICES ADD DEVICE
FIND SYNC
Action
Press the OK button. Press the OK button. Press the OK button. When the following message appears in the display. 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See
your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) or download your phonebook.
Phone Voice Commands Press the voice icon and say:
Voice Commands
Phone You can then say any of the following commands. Call History Incoming Call History Missed Call History Outgoing
Voice Commands
Phonebook ___ Phonebook ___ at Home Phonebook ___ at Work Phonebook ___ in Office Phonebook ___ on Cell
___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom".
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Voice Command
[Phone] Settings [Message] Notification On [Phone] Settings [Message] Notification Off [Phone] Settings [Set] Phone Ringer [Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off Battery Phone Name Signal Text Message Inbox Send [New] Text Message You do not need to say word contained within brackets for the system to understand your command. Note: To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu. Phonebook Commands When you ask SYNC to access content, for example the phonebook name or number, the requested information appears in the display to view.You can also say any of the following:
Voice Command
Call ___ Call ___ at Home Call ___ at Work Call ___ in Office Call ___ on Mobile Call ___ on Other Dial None of these commands are available until your cell phone information is completely downloaded using Bluetooth. ___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom". The following commands are only available during active calls:
Voice Commands
Go To Privacy Hold Join Phone Menu Commands To access the phone menu with voice commands, press the voice button and when prompted say:
Voice Command
[Phone] Menu You can then say any of the following: [Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections
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Making a Call Press the voice button and when prompted say:
Action and Description
Voice Command
Call ___
This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. Use to enter a phone number digit by digit.
Dial When the system confirms the number say one of the following commands: Dial delete
To confirm the number and initiate the call. To erase the last spoken digit. You can also press the left arrow button. To erase all spoken digits. You can also press and hold the left arrow button.
clear
To end a call, press and hold the red phone button.
Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
Phone Options during an Active Call During an active call, you have more menu features that become available, for example putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options.
the red phone button. Ignore the call by doing nothing.
• Press the MENU button during an active call, then scroll to: Action and Description
Message CALL MENU Select one of the following: PRIVACY
Press the OK button.
CALL HOLD JOIN CALLS
Press the OK button to switch a call from an active hands-free envir- onment to your cell phone for a more private conversation. Press the OK button to put an active call on hold. Join two separate calls. SYNC supports a maximum of three callers on a multiparty call or conference call.
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Message
Action and Description
1. Press the phone button. 2. Access the desired contact through SYNC or use voice commands
to place the second call. Once actively in the second call, press MENU.
3. Scroll to Join Calls, and press the OK button. Wait until the following
message appears.
ENTER TONES
PHONEBOOK
CALL HISTORY
Press the OK button.
JOIN CALLS Enter tones such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. To access your phonebook contacts. 1. Press the OK button to select, and then scroll through your
2. Press the OK button again when the desired selection appears in
phonebook contacts.
the display.
3. Press the phone button to call the contact.
To access your call history log. 1. Press the OK button to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press the OK button when the desired selection appears in the
display.
3. Press the phone button to call the selection.
RETURN
Exit the current menu.
Accessing Features Through the Phone Menu The phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access cell phone and system settings. You can also access advanced features, for example 911 Assist, Vehicle Health Report and SYNC Services.
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Press the phone button to enter the Phone Menu, then scroll to:
Message
PHONE REDIAL
PHONE REDIAL
PHONEBOOK
Action and Description
Press the OK button to redial the last number called. Press the OK button again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC.1
Press the OK button then select one of the following and press the OK button again to confirm. INCOMING OUTGOING MISSED The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cell phone supports this feature). To browse your phonebook select: BROWSEdesired name and press OK.
Press OK. Scroll down or up to the In addition to the Phonebook entry name, the phone number label (Work,
Cell, Home or Other) shows on the display. If there are multiple phone
number entries for a particular Phone- book name, you can scroll through the
different phone labels at this time. Once you have the desired phone label on the screen press OK. The phone number that is stored under the selected label will be shown on the display. Press OK to dial this number.
To search for a contact in your phone book select: SEARCH
Press OK.
Scroll down until you see the first letter of your phonebook entry. Press OK. Scroll down until you see the second letter of your desired phonebook entry.
Press OK.
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Message
Action and Description
Repeat entering letters to narrow your search. When you are satisfied with your entry press the right arrow key on
the bezel.
Press OK.
SYNC will jump to the phonebook
contact name that matches your entry.
In addition to the Phonebook entry name, the phone number label (Work,
Cell, Home or Other) shows on the display. If there are multiple phone
number entries for a particular Phone- book name, you can scroll through the
different phone labels at this time.
Once you have the desired phone label
on the screen press OK.
The phone number that is stored under the selected label will be shown on the display. Press OK to dial this number.
TEXT MESSAGE
PHONE SETNGS
SYNC Services
911 Assist
Vehicle Health
APPLICATIONS
Press the OK button to send, download, read and delete text messages.1
View your cell phone's status, set ring tones, select your message notification, change phonebook entries and automatically download your cell phone content among other features.1
Access the SYNC Services portal where you can request various types of information, for example traffic reports and directions.3
Automatically place an emergency call to a 911 operator following a crash.4Create and receive a diagnostic report card on your vehicle.3
Interact with SYNC-capable mobile applications on your smart- phone.308
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Message
Action and Description
Access Bluetooth Devices menu listings and advanced menu listings. Press the OK button to exit the phone menu.
SYS SETTINGS EXIT MENU 1 This is a cell phone-dependent feature. 2 This is a cell phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only.
Note: Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5
km/h) or less. Note: Only one recipient is allowed per text message. When a new text message arrives, an audible tone sounds and the information display indicates you have a new message. Following the notification you can do any of the following: Do nothing to have the message go into your text message inbox.Text Messaging Note: This is a cell phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Note: This is a cell phone-dependent feature. Receiving a Text Message Note: This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages. To have SYNC read you the message using voice commands, press the voice button and when prompted say:
Voice Command Read Message | Read Text Message | Text Message
Action and Description
SYNC will read the most recent text message to you.
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To open the test message, press OK to receive and open the text message. Press OK again and SYNC reads your message aloud as you are not able to view the Reply or forward the message, press OK and scroll to choose between:
message. You can then also choose whether you’d like to reply or forward the message.
Message REPLY TO MSG
FORWARD MSG
Action and Description
Press the OK button to access and then scroll through the list of pre-defined messages to send. Press the OK button to forward the message to anyone in your Phonebook or Call History. You can also choose enter a number.
Sending, Downloading and Deleting Your Text Messages Text messaging is a cell phone-dependent feature. If your cell phone is compatible, SYNC allows you to receive, send, download and delete text messages. Press the phone button, then scroll to:
Message TEXT MESSAGE Select one of the following: SEND MSG?
Press the OK button.
Note: Sending a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5
km/h) or less. Note: You can only have one recipient per text message.Action and Description
Allows you to send a new text message based on a pre- defined set of 15 messages. 1. Press the OK button. 2. Scroll to your desired message. 3. Press the OK button. 4. Scroll through your phonebook, call history entries or enter
a new number.
5. Press the OK button to enter the desired contact. 6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford.
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Message DOWNLOAD MSG
DELETE ALL
RETURN
Action and Description
Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox. Allows you to delete current text messages from SYNC. To delete the messages, press the OK button to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. Press the OK button to exit the current menu.
Accessing Your Phone Settings These are cell phone-dependent features. Your cell phone settings allow you to access and adjust some features. For example ring tones, text message notification, modify your phonebook and set up automatic download. Press the phone button, then scroll to:
Message
Action and Description
Press the OK button.
PHONE SETNGS Select one of the following: PHONE STATUS
See the provider, name, signal power, battery power and roaming status of your connected cell phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call. You can choose one of the system ring tones or your cell phone ring tones. Press the OK button and scroll to hear the available options. You can also choose to use to use your phone's ring tone. Press the OK button to select the desired ring tone. If your cell phone supports in-band ringing, your cell phone ring plays when you choose the phone ringer option. You have the option of hearing an audible tone to notify you when a text message arrives.
SET RINGER
MSG NTFY
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Message
Action and Description
Press the OK button then select one of the following and press the OK button again to confirm. MSG NTFY ON MSG NTFY OFF Modify the contents of your phone book (such as add, delete, down- load). Press OK to select and scroll between: ADD CONTACTS
Press the OK button to add more contacts from your phonebook. Push the desired contact(s) on your cell phone. See your cell phone's manual on how to push
contacts.
DELETE PHONEBOOK
Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK
to confirm. SYNC takes you back to the Phone
Settings menu.
Download? appears.
Press OK to select and press OK again when Confirm
DOWNLOAD PHONEBOOK Automatically download your phone book each time your phone connects to SYNC. Press OK to select. AUTO ON?
When this message appears, press OK to have your phonebook automatically downloaded each time. Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. * When enabled, SYNC speaks the contact name that is displayed on the screen during phonebook browsing. Exit the current menu.
MODIFY PHONEBOOK
AUTODOWN- LOAD
SPEAK NAMES
RETURN * Downloading times are cell phone-dependent and quantity-dependent. When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.
System Settings This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.
Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices, set a cell phone as primary as well as turn your Bluetooth feature on and off.
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Press the Phone button to enter the Phone Menu, then scroll to: Action and Description
Message SYS SETTINGS BT DEVICES Select one of the following: ADD DEVICE
Press the OK button. Press the OK button.
CONNECT BT
SET PRIMARY?
BT ON/OFF
DEL DEVICE
DELETE ALL
See Using SYNC™ With Your Phone (page 302). 1
Connect a previously paired Bluetooth-enabled phone. 2
Press OK to select and view a list of previously paired phones. Scroll until the desired device is chosen, then press OK to connect the phone.Set a previously paired phone as your primary phone. 3
Press OK to select and scroll to select the desired phone. Press OK to confirm.Turn the Bluetooth feature on and off.4
Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Delete a paired cell phone. Press the OK button and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.RETURN 1 This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. 2 You can only connect one device at a time. When another cell phone is connected, the previous one is disconnected. 3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an asterisk (*). 4Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features.
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Advanced The Advanced menu allows you to access
and set prompts, languages, defaults, perform a master reset, install an application and view system information. To access the advanced menu, press the phone button to enter the Phone Menu, the scroll to: Message
Action and Description
Press OK. Press OK.
SYS SETTINGS ADVANCED Select one of the following: PROMPTS
Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press the OK button to select and scroll to select between On and
2. Press the OK button when the desired selection appears in the
display. SYNC returns you to the Advanced menu.
Off.
LANGUAGES
DEFAULTS
MASTER RESET
SYNC REBOOT
1. Press OK to select and then scroll through the languages. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language.
2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC returns you to the Advanced menu.
Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages or paired devices. Press the OK button to select and then press OK again when the following message appears in the display. RESTORE? Completely erase all information stored on SYNC, for example phonebook, call history, text messages and paired devices, and return the system to the factory default settings. Press OK to select. The display indicates when complete. SYNC returns you to the Advanced menu. Press OK to select.
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Message
Action and Description
CONFIRM REBOOT?
Press OK to select. You only need to press the OK button once. SYNC will be unre-
sponsive for 2-4 minutes while it is rebooting. Wait 2-4 minutes before
attempting to execute a SYNC command
INSTALL APP
SYSTEM INFO
RETURN
Install applications you have downloaded. Press the OK button and scroll to select. Press the OK button to confirm. Access the Auto Version number as well as the FDN number. Press the OK button to select. Exit the current menu.
911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.
Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged
in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.
Note: The SYNC 911 Assist feature must be set on before the incident.
SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cell phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •
SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.
•
• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle.
*This is an optional feature and available in the United States only.
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Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 35). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 195). Important information about the fuel pump shut-off is in this chapter.
Switching 911 Assist On or Off Press the phone button to enter the phone menu and scroll to: Action and Description
Message
911 Assist On Off
Off selections include:
Message Off with reminder:
Off without reminder:
Press the OK button to confirm and enter the 911 Assist menu. Press the OK button when the desired option appears in the radio display.
Action and Description
Provides a display and voice reminder at phone connection at vehicle start. Provides a display reminder only without a voice reminder at phone connection.
To make sure that 911 Assist works correctly: •
SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident.
•
•
You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and maintain an outgoing call at the time of the incident.
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911 Assist May Not Work If •
Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.
•
•
911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report (If Equipped, United States Only)
WARNING
Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.
Note: This feature is only available in the United States.
•
• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: •
SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC
