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SYNC™
If you select:
You can:
System Info
MAP Profile
Return
Access the Auto Version number as well as the FDN number. Press OK to select. This is a Bluetooth component, which can further help your phone with the exchange of text messages. Exit the current menu.
WARNINGS
Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.
Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged
in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.
Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects.
SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •
SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.
•
• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle. SYNC AppLink: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).
•
*This is an optional feature and available in the United States only. 911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death after a crash.
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Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 35). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 191). Important information about the fuel pump shut-off is in this chapter. Setting 911 Assist On or Off 1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist. 3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On or Off. 5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.
Off selections include: • Off with reminder: Provides a display
and voice reminder at phone connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice reminder at phone connection.
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To make sure that 911 Assist works properly: •
SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
•
•
• A connected Bluetooth-enabled phone
must have the ability to make and maintain an outgoing call at the time of the incident.
•
• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: •
SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."
•
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Vehicle Health Report WARNING
Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.
Note: This feature is only available in the United States. Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report.
If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) previously paired or connected to the system are thrown from your vehicle.
•
•
911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.
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Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information such as: • Vehicle diagnostic information •
Scheduled maintenance
• Open recalls and Field Service Actions Items noted during vehicle inspections • by an authorized dealer that still need servicing.
You can run a report (after your vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying "Vehicle Health Report", or pressing the phone button. To run a report using the phone button: 1. Press the phone button to enter phone
menu.
2. Scroll to select Vehicle Health, and
then press OK.
3. Scroll to select from the following
options:
User Preferences: Press OK to select and enter the menu. Scroll to select from:
Run Report?
Vehicle Health Report options Automatic Reports: Press OK to and select On or Off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000-mile intervals and press OK to make your selection. Return: Press OK to exit the menu. Press OK for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls and other field service actions and vehicle inspec- tion items that still need servicing from an authorized dealer. Exit the current menu.
Return *You must first turn this feature on before you can select the desired mileage interval.
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Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands 1. Press the voice button.
Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, Unites States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 301). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services.
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assistance in finding a location you can say "Operator" at any time within a Directions or Business search to speak with a live operator. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination.
3. While on an active route, you can select
or say "Route summary" or "Route status" to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.
If you miss a turn, SYNC automatically asks if you want the route updated. Just say, "Yes" when prompted and the system sends a new route to your vehicle. Disconnecting from SYNC Services 1. Press and hold the phone button on
the steering wheel.
2. Say "Goodbye" from the SYNC
Services main menu.
2. When prompted, say "Services". This
initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.
3. Once you connect to the service, follow
the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help". Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the
phone menu.
2. Scroll to Services. 3. Press OK to confirm and enter the
Services menu. The display indicates the system is connecting.
4. Press OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help". Receiving Turn-by-Turn Directions 1. When connected to SYNC Services,
say "Directions" or "Business search". To find the closest business or type of business to your current location, just say "Business search" and then "Search near me". If you need further
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Personalizing
Push to interrupt
Portable
SYNC™
SYNC Services quick tips You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth- enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.
To Access Using the Phone Menu 1. Press the phone button to access the
SYNC phone menu on-screen.
2. Scroll to Mobile Apps and press OK to access a list of available applications.
3. Scroll through the list of available
applications and press OK to select a particular app.
4. Once an app is running through SYNC,
you can access an app’s menu by pressing the MENU button to first access the SYNC menu.
5. Select "SYNC-Media" by pressing OK. 6. Scroll until "
Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com. SYNC AppLink Note: This feature is only available in the United States. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port in order to start the application. We recommend you lock your iPhone after starting an application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch or MyLincoln Touch system. Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.
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USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 6,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, Plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. To Connect Using Voice Commands 1. Plug the device into the USB port. 2. Press the voice icon and when
prompted, say "USB".
3. You can now play music by saying any
of the appropriate voice commands. See the media voice commands.
To Connect Using the System Menu 1. Plug the device into the USB port. 2. Press AUX and then MENU to enter
the media menu.
3. Scroll to Select Source. Press OK. 4. Scroll to USB. Press OK. 5. Depending on how many digital media
files are on your connected device, Indexing may appear in the radio display. When indexing is complete, the screen returns to the Play menu.
To Access Using the Media Menu 1. Press the AUX button on the center
2. Press MENU to access the SYNC
console.
menu.
3. Select "SYNC-Media" by pressing OK. 4. Scroll to Mobile Apps and press OK to access a list of available applications.
5. Scroll through the list of available
applications and press OK to select a particular app.
6. Once an app is running through SYNC,
you can access an app’s menu by pressing the MENU button to first access the SYNC menu.
7. Select "SYNC-Media" by pressing OK. 8. Scroll until "
Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com. To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say "Mobile Apps". 3. Say the name of the application after
the tone.
4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as "Play Station Quickmix". Say "Help" to discover available voice commands.
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"USB"
"Play playlist
"1,2 "Play previous folder"3
"Play previous track""Play song
"1,2 "Play track
"1,2 "Refine album
"1,2 "Refine artist
"1,2 "Refine song
"1,2 "Refine track
"1,2 "Repeat off" "Repeat on"
"Search album
"1,2 "Search artist
"1,2 "Search genre
"1,2 "Search song
"1,2 "Search track
"1,2 "Shuffle off" "Shuffle on"
SYNC™
Tracks Explore USB Similar Music
Press OK and scroll through selections of: • Play All • Albums • Genres • Playlists • • • • Return What's Playing? At any time when a track is playing, you can press the voice icon and ask the system "What's playing?". The system reads the metadata tags (if populated) of the playing track to you. Media Voice Commands
Press the voice icon. When prompted, say "USB", then any of the following:
"USB"
"Autoplay off" "Autoplay on" "Connections"
"Pause" "Play"
"Play album
"1,2 "Play all"
"Play artist
"1,2 "Play genre
"1,2 "Play next folder"3
"Play next track"320
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"USB"
"Similar music" "What's playing?"
1
is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. 2 This voice command is not available until indexing is complete. 3 This voice command is only available in folder mode. "Autoplay"
"Search genre" or "Play genre"
"Similar music"
"Search" or "Play" artist, track or album "Refine"
Voice command guide
Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.* The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music that are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays music similar to what is currently playing from the USB port using indexed metadata information. The system searches for specific artist, track or album information from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say, "Refine album" and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.
*Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
Press the voice icon. When prompted, say, "Bluetooth audio", then any of the following:
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"BLUETOOTH AUDIO"
"Connections"
"Pause" "Play"
"Play next track"
"Play previous track"
SYNC™
Media Menu Features The media menu allows you to select your media source, how to play your music (such as by artist, genre, shuffle or repeat),
and also to add, connect or delete devices. 1. Press AUX and then MENU to enter
the media menu.
2. Scroll to cycle through:
When you select:
Play Menu
Select Source
Media Settings
Mobile Apps
You can:
Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device. Select and play music from your USB port, auxiliary input jack (line in) or stream music from your Bluetooth-enabled phone. SYNC USB: Press OK to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files.1
Bluetooth Audio: This is a phone-dependent feature that allows you to stream music playing on your Bluetooth- enabled phone. If supported by your device, you can press SEEK to play the previous or next track. SYNC Line In: Press OK to select and play music from your portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track.3
Shuffle: Press OK to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. Repeat: Press OK to repeat any song. Autoplay: Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.4
Interact with SYNC-capable mobile applications on your smartphone.322
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You can:
When you select:
System Settings
Access Bluetooth Device menu listings (Add, Connect, Set as Primary, On and Off, Delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Press OK to exit the media menu.
Exit Media Menu 1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3Some digital media players require both USB and line in ports to stream data and music separately 4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to Play. Press OK. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options:
When you select:
You can:
Play All
Artists
Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Press OK to select. The first track title appears in the display. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically.
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When you select:
You can:
Albums
Genres
Playlists
Tracks
Explore USB
Similar Music*
1. Press OK to select. You can select to play All Artists or any indexed artist. 2. Scroll to choose the desired artist. Press OK. Sort all indexed media by albums. If there are fewer than 255 indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll to choose the desired album. Press OK. Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press OK to select. 2. Scroll to select the desired genre. Press OK. Access your playlists (from formats, such as .ASX, .M3U, .WPL or .MTP). The system lists your playlists alphabetic- ally in flat-file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press OK to select. 2. Scroll to select the desired playlist. Press OK. Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetic- ally. 1. Press OK to select. 2. Scroll to select the desired track. Press OK. Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press OK to select. 2. Scroll to explore indexed media on your flash drive. Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.
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When you select:
You can:
Press OK to select. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incomplete metadata information. Exit the current menu.
Return *With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.
System Settings Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press OK. 3. Scroll to Bluetooth Devices. Press OK.
When you select:
Add Bluetooth Device*
Connect Bluetooth Device
Set Bluetooth
Delete Device
Delete All Devices
You can: Pair more devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone's six-digit display, enter the PIN. Connect a previously paired Bluetooth-enabled device. 1. Press OK to select and view a list of previously paired devices. 2. Scroll until you find the desired device, and then press OK to connect the device. Turn the Bluetooth feature on and off.** 1. Press OK and scroll to toggle between On and Off. 2. Make a selection, and then press OK. Delete a paired media device. 1. Press OK and scroll to select the device. 2. Press OK to confirm. Delete all previously paired devices.
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When you select:
You can:
Press OK to select. Exit the current menu.
Return *This is a speed-dependent feature. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.
Advanced The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press OK. 3. Scroll to Advanced. Press OK.
When you select:
Prompts
Languages
Factory Defaults
You can:
Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose from English, Français or Español. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select. 2. Press OK again when Restore Defaults? appears in the display. 3. Press OK to confirm.
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When you select:
Master Reset
Application
Return
You can:
Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Download new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. Exit the current menu.
SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.
Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.
Issue
There is excessive back- ground noise during a phone call.
During a call, I can hear the other person but they cannot hear me.
SYNC is not able to down- load my phonebook.
Phone issues
Possible cause(s)
The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.
This is a phone-dependent feature. This may be a possible phone malfunction.
Possible solution(s)
Review your phone's manual about audio adjustments.
Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website.
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SYNC™
Phone issues
Possible cause(s)
This may be a limitation on your phone's capability.
Issue
The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.
I am having trouble connecting my phone to SYNC.
This is a phone-dependent feature. This may be a possible phone malfunction.
Text messaging is not working on SYNC.
This is a phone-dependent feature.
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Possible solution(s)
Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility.
SYNC™
Phone issues
Possible cause(s) This may be a possible phone malfunction.
Issue
Issue
I am having trouble connecting my device.
USB and media issues
Possible cause(s) This may be a possible device malfunction.
SYNC does not recognize my device when I turn on the car.
This is a device limitation.
Bluetooth audio does not stream.
This is a phone-dependent feature. The device is not connected.
SYNC does not recognize music that is on my device.
Your music files may not contain the correct artist, song title, album or genre information.
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Possible solution(s) Try turning off the device, resetting the device or removing the device's battery, then trying again.
Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated.
SYNC™
Issue
USB and media issues
Possible cause(s)
Possible solution(s)
The file may be corrupted. The song may have copy- right protection, which does not allow it to play.
Some devices require you to change the USB settings from mass storage to MTP class.
Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)
Possible cause(s)
Issue
I received a text that I did not activate Vehicle Health Report.
You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.
I am unable to retrieve the report on the website, or I receive a system error.
The preferred dealer information did not load correctly.
I am unable to submit a report.
This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.
I heard a commercial when I tried to use Traffic, Direc- tions and Information.
You did not activate this phone for this service. Your phone has ID blocker active.
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This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it.
SYNC™
Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)
Possible cause(s)
Issue
Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.
Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles".
Issue
SYNC does not understand what I am saying.
Voice command issues
Possible cause(s)
You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.
SYNC does not understand the name of a song or artist.
You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.
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SYNC™
Issue
Voice command issues
Possible cause(s)
SYNC does not understand or is calling the wrong contact when I want to make a call.
You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.
Possible solution(s) If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section. Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".
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SYNC™
Issue
AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications.
AppLink issues Possible cause(s)
An AppLink capable phone is not connected to SYNC.
My phone is connected, but I still cannot find any apps.
AppLink-enabled apps are not installed and running on your mobile device.
My phone is connected, my app(s) are running, but I still cannot find any apps.
Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.
Possible solution(s)
Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings
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SYNC™
AppLink issues Possible cause(s)
Issue
My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.
There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth.
Possible solution(s)
menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.
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Issue
My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.
I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.
I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.
SYNC™
AppLink issues Possible cause(s) The USB connection to SYNC may need to be reset.
The bluetooth volume on the phone may be low.
Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.
Possible solution(s)
Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.
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MyFord Touch™ (If Equipped)
GENERAL INFORMATION
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate Settings EV Information Home Information Entertainment
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ABHCDGEFE161890 MyFord Touch™ (If Equipped)
This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Phone • Quick Dial • Phonebook • History • Messaging • NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest Emergency • Street Address • • Intersection • City Center • Map • • Cancel Route CLIMATE
Edit Route
Settings
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Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost
SETTINGS
Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help
EV Information Press to access features specific to your hybrid or plug-in hybrid electric vehicle. HOME Press to access your home screen. Depending on your
vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability.
INFORMATION
Press to select any of the following: • • • Alerts
Services Travel Link
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E142607E161716E142613E142608 MyFord Touch™ (If Equipped)
Using the Touchscreen • Make sure your hands are clean and
dry.
• Press firmly on the center of a control
graphic or menu item. Keep metal objects or other conductive material away from the surface of the touchscreen.
•
Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available to help you with any questions you are not able to answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call: 1-800-392-3673. In Canada, call: 1-800-565-3673. Times are subject to change due to holidays.
• Calendar • Apps ENTERTAINMENT Press to select any of the following: • AM FM • • SIRIUS • CD • USB • • • A/V In Using the Audio Controls Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate
BT Stereo SD Card
features off and on.
• VOL: Control the volume of playing
media.
• Climate: Control the temperature, fan
speed and climate control settings." Seek and Tune buttons: Use as you normally would in media modes.
•
• Eject: Eject a CD from the
entertainment system.
• SOURCE: Press repeatedly to see all
available media modes
• SOUND: Press to access the Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.)
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MyFord Touch™ (If Equipped)
Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
• Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information. For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
•
Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. •
Screens crowded with information, such as Point of Interest reviews and ratings, SIRIUS Travel Link sports scores, movie times or ski conditions. • Any action that requires you to use a
keyboard is restricted, such as entering a navigation destination or editing information.
• All lists are limited so the user can view fewer entries (such as phone contacts or recent phone call entries).
See the following chart for more specific examples.
Cellular Phone
System Functionality
Restricted features
Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode
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MyFord Touch™ (If Equipped)
Wi-Fi and Wireless
Videos, Photos and Graphics
Text Messages
Navigation
Restricted features
Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen's wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book entries or Avoid Areas
Privacy Information When you connect a cellular phone to SYNC, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.
The cellular profile, media device index, and development log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.
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MyFord Touch™ (If Equipped)
Accessing and Adjusting Modes Through Your Right Vehicle Information Display
The display is located on the right side of your instrument cluster (A). You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: •
In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments. In Phone mode, you can accept or reject an incoming call. If your vehicle is equipped with Navigation, you can view the current route or activate a route. In Efficiency Leaves mode, you can learn how your vehicle informs you of your driving efficiency. Press OK to exit the menu.
•
•
•
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Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes: The selection menu expands and different options appear. • Press the up and down arrows to scroll
through the modes.
• Press the right arrow to enter the mode.
E145459E130248 MyFord Touch™ (If Equipped)
• Press the left or right arrows to make adjustments within the chosen mode.
• Press OK to confirm your selection. Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west). Using Voice Recognition This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands with Your System
Press the voice icon. After the tone, speak your command clearly.
These commands can be said at any time
during a voice session
"Cancel"
"Exit"
"Go back"
"List of commands"
"Main menu" "Next page"
"Previous page" "What can I say?"
"Help"
What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status bar of the screen. Say, "What can I say?" for an on-screen listing of the possible voice commands associated with your current voice session.
•
• Press the voice icon. After the tone, say, "Help" to hear a list of possible voice commands. Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.
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E142599 MyFord Touch™ (If Equipped)
•
Speak naturally, without long pauses between words.
• At any time, you can interrupt the
system while it is speaking by pressing the voice icon.
Accessing a List of Available Commands If you use the touchscreen, press the • Settings icon > Help > Voice Command List. If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.
•
