proper amount of clearance can cause damage to the brakes, suspension or other vehicle parts. The area damaged by the tire chains could cause you to lose control of the vehicle and you or others may be injured in a crash.
(Continued)
WARNING (Continued)
Use another type of traction device only if its manufacturer recommends it for use on the vehicle and tire size combination and road conditions. Follow that manufacturer's instructions. To help avoid damage to the vehicle, drive slowly, readjust or remove the device if it is contacting the vehicle, and do not spin the vehicle's wheels. If you do find traction devices that will fit, install them on the front tires.
Chevrolet Impala Owner Manual - 2011
Black plate (65,1)
If a Tire Goes Flat It is unusual for a tire to blowout while you are driving, especially if you maintain the vehicle's tires properly. If air goes out of a tire, it is much more likely to leak out slowly. But if you should ever have a blowout, here are a few tips about what to expect and what to do: If a front tire fails, the flat tire creates a drag that pulls the vehicle toward that side. Take your foot off the accelerator pedal and grip the steering wheel firmly. Steer to maintain lane position, and then gently brake to a stop, well off the road, if possible. A rear blowout, particularly on a curve, acts much like a skid and may require the same correction you would use in a skid. In any rear blowout remove your foot from the accelerator pedal. Get the vehicle
under control by steering the way you want the vehicle to go. It may be very bumpy and noisy, but you can still steer. Gently brake to a stop, well off the road, if possible.
{ WARNING
Driving on a flat tire will cause permanent damage to the tire. Re-inflating a tire after it has been driven on while severely underinflated or flat may cause a blowout and a serious crash. Never attempt to re-inflate a tire that has been driven on while severely underinflated or flat. Have your dealer or an authorized tire service center repair or replace the flat tire as soon as possible.
Vehicle Care
10-65
{ WARNING Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire.
If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place, well off the road, if possible. Turn on the hazard warning flashers. See Hazard Warning Flashers on page 6‑4.
Chevrolet Impala Owner Manual - 2011
Black plate (66,1)
10-66
Vehicle Care
{ WARNING
Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall causing injury or death. Find a level place to change the tire. To help prevent the vehicle from moving:
1. Set the parking brake firmly. 2. Put an automatic
transmission shift lever in P (Park), or shift a manual transmission to 1 (First) or R (Reverse).
3. Turn off the engine and do not restart while the vehicle is raised.
4. Do not allow passengers to
remain in the vehicle. 5. Place wheel blocks on
both sides of the tire at the opposite corner of the tire being changed.
Tire Changing
Removing the Spare Tire and Tools The equipment you will need is located in the trunk. 1. Open the trunk. See Trunk on
page 2‑10.
2. Remove the convenience net if
the vehicle has one.
3. Remove the spare tire cover.
When the vehicle has a flat tire (B), use the following example as a guide to assist in the placement of wheel blocks (A).
A. Wheel Block B. Flat Tire The following information explains how to repair or change a tire.
4. Turn the wing nut
counterclockwise and remove it.
Chevrolet Impala Owner Manual - 2011
Black plate (67,1)
5. Remove the compact spare tire.
6. Turn the nut holding the jack
counterclockwise and remove it. Then remove the jack and wrench.
The tools you will need to change a tire include the jack (A), extension and protection guide (B), and wheel wrench (C).
Vehicle Care
10-67
Removing the Flat Tire and Installing the Spare Tire This vehicle may have aluminum wheels with exposed wheel nuts. Use the wheel wrench to loosen all the wheel nuts. Do not remove them yet. Or, this vehicle may have steel wheels with plastic covers.
To remove the plastic covers and wheel nut caps, loosen the plastic nut caps with the wheel wrench in a counterclockwise direction.
Chevrolet Impala Owner Manual - 2011
Black plate (68,1)
10-68
Vehicle Care
If needed, finish loosening them with your fingers. The plastic nut caps will not come off. If needed, use the flat end of the wheel wrench and pry along the edge of the cover until it comes off. The edge of the wheel cover could be sharp, so do not try to remove it with your bare hands. Do not drop the cover or lay it face down, as it could become scratched or damaged. Store the wheel cover in the trunk until the flat tire is repaired or replaced. Once you have removed the wheel cover, use the following procedure to remove the flat tire and install the spare tire. 1. Do a safety check before proceeding. See If a Tire Goes Flat on page 10‑65.
2. Turn the wheel wrench
counterclockwise once on each wheel nut to loosen it. Do not remove them yet.
3. For all wheel types, find
the jacking location using the diagram above and the corresponding jacking notches located on the bottom side of the plastic molding. The notches in the plastic molding are marked with a triangle shape to help you find them. The front location is about 17.7 cm (7.0 in) from the rear edge of the front wheel well. The rear location is about 11.4 cm (4.5 in) from the front edge of the rear wheel well.
Chevrolet Impala Owner Manual - 2011
Black plate (69,1)
Vehicle Care
10-69
{ WARNING Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire.
4. Put the compact spare tire
near you.
{ WARNING
Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.
{ WARNING Raising the vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.
5. Raise the vehicle by turning the
jack handle clockwise. Raise the vehicle far enough off the ground to install the compact spare tire.
6. Remove all wheel nuts and the
flat tire.
Chevrolet Impala Owner Manual - 2011
Black plate (70,1)
10-70
Vehicle Care
{ WARNING
Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause an accident. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off. See If a Tire Goes Flat on page 10‑65.
9. Reinstall the wheel nuts with the rounded end of the nuts toward the wheel. Tighten each nut clockwise by hand until the wheel is held against the hub.
7. Remove any rust or dirt from the wheel bolts, mounting surfaces, and spare wheel. Install the compact spare tire.
8.
{ WARNING
Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle's wheel could fall off, causing a crash.
Chevrolet Impala Owner Manual - 2011
Black plate (71,1)
Vehicle Care
10-71
WARNING (Continued)
to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications on page 12‑2 for original equipment wheel nut torque specifications.
Notice: Improperly tightened wheel nuts can lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 12‑2 for the wheel nut torque specification.
11. Tighten the wheel nuts firmly in a crisscross sequence as shown.
Notice: Wheel covers will not fit on the vehicle's compact spare. If you try to put a wheel cover on the compact spare, the cover or the spare could be damaged.
10. Lower the vehicle by
turning the jack handle counterclockwise. Lower the jack completely. { WARNING
Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench (Continued)
Chevrolet Impala Owner Manual - 2011
Black plate (72,1)
10-72
Vehicle Care
Storing a Flat or Spare Tire and Tools
{ WARNING
Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.
After the compact spare tire has been installed on the vehicle, store the flat tire in the trunk. When storing a full-size tire, use the extension with the extension protector, located in the foam holder, to help avoid wheel surface damage.
To store a full-size tire: 1.
Install the tools in their original location in the trunk area and secure.
2. Place the tire valve stem facing
down and the protector/guide placed through a wheel bolt hole and threaded onto the bolt screw.
3. Remove the protector and attach
the retainer securely
4. Store the cover as far forward as
possible.
When storing a compact spare tire in the trunk, put the protector back in the foam holder. The compact spare is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can. See Compact Spare Tire on page 10‑74. Use this as a guide for storing the compact spare tire and tools.
Compact Spare Tire
Chevrolet Impala Owner Manual - 2011
Black plate (73,1)
Vehicle Care
10-73
A. Retainer B. Full-Size Flat Tire C. Protective Guide D. Extension Bolt Screw E. Wing Nut F. G. Wheel Wrench H. Foam Holder I.
Bolt Screw
Jack
A. Cover B. Retainer C. Compact Spare Tire D. Wing Nut E. Jack F. Wheel Wrench G. Extension Protector H. Foam Holder I.
Bolt Screw
Full-Size Flat Tire
Chevrolet Impala Owner Manual - 2011
Black plate (74,1)
10-74
Vehicle Care
Compact Spare Tire { WARNING Driving with more than one compact spare tire at a time could result in loss of braking and handling. This could lead to a crash and you or others could be injured. Use only one compact spare tire at a time.
Although the compact spare tire was fully inflated when the vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 420 kPa (60 psi).
After installing the compact spare on the vehicle, you should stop as soon as possible and make sure the spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 105 km/h (65 mph) for distances up to 5 000 km (3,000 miles), so you can finish your trip and have the full-size tire repaired or replaced where you want. You must calibrate the tire inflation monitor system after installing or removing the compact spare. See Tire Pressure Monitor System on page 10‑51. The system may not work correctly when the compact spare is installed on the vehicle. Of course, it's best to replace the spare with a full-size tire as soon as you can. The spare will last longer and be in good shape in case you need it again.
Notice: When the compact spare is installed, do not take the vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails which can damage the tire, wheel and other parts of the vehicle. Do not use the compact spare on other vehicles. And do not mix the compact spare tire or wheel with other wheels or tires. They will not fit. Keep the spare tire and its wheel together. Notice: Tire chains will not fit the compact spare. Using them can damage the vehicle and can damage the chains too. Do not use tire chains on the compact spare.
Chevrolet Impala Owner Manual - 2011
Black plate (75,1)
Notice: Ignoring these steps could result in costly damage to the vehicle that would not be covered by the warranty. Trying to start the vehicle by pushing or pulling it will not work, and it could damage the vehicle. 1. Check the other vehicle. It must
have a 12‐volt battery with a negative ground system. Notice: Only use a vehicle that has a 12-volt system with a negative ground for jump starting. If the other vehicle does not have a 12-volt system with a negative ground, both vehicles can be damaged.
Vehicle Care
10-75
2. Get the vehicles close enough
so the jumper cables can reach, but be sure the vehicles are not touching each other. If they are, it could cause a ground connection you do not want. You would not be able to start your vehicle, and the bad grounding could damage the electrical systems. To avoid the possibility of the vehicles rolling, set the parking brake firmly on both vehicles involved in the jump start procedure. Put an automatic transmission in P (Park) or a manual transmission in N (Neutral) before setting the parking brake.
Jump Starting For more information about the vehicle battery, see Battery on page 10‑29. If your vehicle's battery has run down, you may want to use another vehicle and some jumper cables to start your vehicle. Be sure to use the following steps to do it safely.
{ WARNING
Batteries can hurt you. They can be dangerous because:
. They contain acid that can
burn you.
. They contain gas that can
explode or ignite.
. They contain enough electricity to burn you.
If you do not follow these steps exactly, some or all of these things can hurt you.
Chevrolet Impala Owner Manual - 2011
Black plate (76,1)
10-76
Vehicle Care
Notice: If the radio or other accessories are left on during the jump starting procedure, they could be damaged. The repairs would not be covered by the warranty. Always turn off the radio and other accessories when jump starting the vehicle. 3. Turn off the ignition on both
vehicles. Unplug unnecessary accessories plugged into the cigarette lighter or the accessory power outlets. Turn off the radio and all lamps that are not needed. This will avoid sparks and help save both batteries. And it could save the radio!
4. Open the hoods and locate the
batteries. Find the positive (+) and negative (−) terminal locations on each vehicle. You will not need to access your battery for jump starting. Your vehicle has a remote positive (+) jump starting terminal for that purpose. The remote positive (+) terminal is located in the engine compartment on the passenger side of the vehicle, on the underhood fuse block. See Engine Compartment Overview on page 10‑6 for more information on location.
To uncover the remote positive (+) terminal, remove the fuse block cover. You should always use the remote positive (+) terminal instead of the positive (+) terminal on the battery.
Chevrolet Impala Owner Manual - 2011
Black plate (77,1)
{ WARNING
An electric fan can start up even when the engine is not running and can injure you. Keep hands, clothing and tools away from any underhood electric fan.
{ WARNING
Using an open flame near a battery can cause battery gas to explode. People have been hurt doing this, and some have been blinded. Use a flashlight if you need more light. Be sure the battery has enough water. You do not need to add water to the battery installed in your new vehicle. But if a battery has filler caps, be sure the right amount of fluid is there. If it is low, (Continued)
WARNING (Continued)
add water to take care of that first. If you do not, explosive gas could be present. Battery fluid contains acid that can burn you. Do not get it on you. If you accidentally get it in your eyes or on your skin, flush the place with water and get medical help immediately.
{ WARNING
Fans or other moving engine parts can injure you badly. Keep your hands away from moving parts once the engine is running.
Vehicle Care
10-77
5. Check that the jumper cables do not have loose or missing insulation. If they do, you could get a shock. The vehicles could be damaged too. Before you connect the cables, here are some basic things you should know. Positive (+) will go to positive (+) or to a remote positive (+) terminal if the vehicle has one. Negative (−) will go to a heavy, unpainted metal engine part or to a remote negative (−) terminal if the vehicle has one. Do not connect positive (+) to negative (−), or you will get a short that would damage the battery and maybe other parts too. And do not connect the negative (−) cable to the negative (−) terminal on the dead battery because this can cause sparks.
Chevrolet Impala Owner Manual - 2011
Black plate (78,1)
10-78
Vehicle Care
6. Connect the red positive (+)
cable to the positive (+) terminal location of the vehicle with the dead battery. Use a remote positive (+) terminal if the vehicle has one.
7. Do not let the other end
touch metal. Connect it to the positive (+) terminal location of the vehicle with the good battery. Use a remote positive (+) terminal if the vehicle has one.
8. Now connect the black
negative (−) cable to the negative (−) terminal location of the vehicle with the good battery. Use a remote negative (−) terminal if the vehicle has one. Do not let the other end touch anything until the next step. The other end of the negative (−) cable does not go to the dead battery. It goes to a heavy, unpainted metal engine part or to a remote negative (−) terminal on the vehicle with the dead battery.
9. Connect the other end of the
negative (−) cable at least 45 cm (18 in) away from the dead battery, but not near engine parts that move. The electrical connection is just as good there, and the chance of sparks getting back to the battery is much less.
10. Now start the vehicle with
the good battery and run the engine for a while.
11. Try to start the vehicle that
had the dead battery. If it will not start after a few tries, it probably needs service.
Notice: If the jumper cables are connected or removed in the wrong order, electrical shorting may occur and damage the vehicle. The repairs would not be covered by the vehicle warranty. Always connect and remove the jumper cables in the correct order, making sure that the cables do not touch each other or other metal.
Jumper Cable Removal
A. Heavy, Unpainted Metal Engine
Part or Remote Negative (−) Terminal
B. Good Battery or Remote Positive (+) Terminal and Remote Negative (−) Terminals
C. Dead Battery or Remote
Positive (+) Terminal
Chevrolet Impala Owner Manual - 2011
Black plate (79,1)
To disconnect the jumper cables from both vehicles, do the following: 1. Disconnect the black
negative (−) cable from the vehicle that had the dead battery.
2. Disconnect the black
negative (−) cable from the vehicle with the good battery.
3. Disconnect the red positive (+) cable from the vehicle with the good battery.
4. Disconnect the red positive (+)
cable from the other vehicle.
5. Return the fuse block cover to its
original position.
Towing
Towing the Vehicle Notice: To avoid damage, the disabled vehicle should be towed with all four wheels off the ground. Care must be taken with vehicles that have low ground clearance and/or special equipment. Always flatbed on a car carrier. Consult your dealer or a professional towing service if the disabled vehicle must be towed. See Roadside Assistance Program on page 13‑6. To tow the vehicle behind another vehicle for recreational purposes, such as behind a motor home, see “Recreational Vehicle Towing” in this section.
Vehicle Care
10-79
Recreational Vehicle Towing Recreational vehicle towing means towing the vehicle behind another vehicle such as a motor home. The two most common types of recreational vehicle towing are known as dinghy towing and dolly towing. Dinghy towing is towing the vehicle with all four wheels on the ground. Dolly towing is towing the vehicle with two wheels on the ground and two wheels up on a device known as a dolly.
Chevrolet Impala Owner Manual - 2011
Black plate (80,1)
10-80
Vehicle Care
Here are some important things to consider before recreational vehicle towing: . What is the towing capacity
of the towing vehicle? Be sure to read the tow vehicle manufacturer's recommendations.
Dinghy Towing
Dolly Towing
. What is the distance that will be travelled? Some vehicles have restrictions on how far and how long they can tow. Is the proper towing equipment going to be used? See your dealer or trailering professional for additional advice and equipment recommendations. Is the vehicle ready to be towed? Just as preparing the vehicle for a long trip, make sure the vehicle is prepared to be towed.
Notice: If the vehicle is towed with all four wheels on the ground, the drivetrain components could be damaged. The repairs would not be covered by the vehicle warranty. Do not tow the vehicle with all four wheels on the ground. The vehicle was not designed to be towed with all four wheels on the ground. If the vehicle must be towed, a dolly should be used. See “Dolly Towing” that follows for more information.
Use the following procedure to dolly tow the vehicle from the front: 1. Attach the dolly to the tow vehicle following the dolly manufacturer's instructions.
2. Drive the front wheels onto the
dolly.
3. Shift the transmission to
P (Park).
4. Firmly set the parking brake.
Chevrolet Impala Owner Manual - 2011
Black plate (81,1)
5. Use an adequate clamping
device designed for towing to ensure that the front wheels are locked into the straight position.
6. Secure the vehicle to the dolly
following the manufacturer's instructions.
7. Release the parking brake only after the vehicle being towed is firmly attached to the towing vehicle.
8. Turn the ignition to LOCK/OFF
and remove the key.
Vehicle Care
10-81
Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle.
Appearance Care
Exterior Care If dirt and/or contaminants build up in the glass seals, use a cloth and water to clean the glass seals. Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 11‑6. Washing the Vehicle The best way to preserve the vehicle's finish is to keep it clean by washing it often.
Chevrolet Impala Owner Manual - 2011
Black plate (82,1)
10-82
Vehicle Care
Approved cleaning products can be obtained from your dealer. Follow all manufacturers' directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product. Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 30 cm (12 in) to the surface of the vehicle. Use of power washers exceeding 8 274 kPa (1,200 psi) can result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under “Washing the Vehicle.” Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer. If the vehicle has a basecoat/ clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish.
Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.
Chevrolet Impala Owner Manual - 2011
Black plate (83,1)
Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: . Extreme dusty conditions . Sand and salt . Heat and sun . Snow and ice, without proper
removal
Vehicle Care
10-83
Aluminum Wheels Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft, clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only.
Chevrolet Impala Owner Manual - 2011
Black plate (84,1)
10-84
Vehicle Care
The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because they could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle. Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer. Larger areas of finish damage can be corrected in your dealer's body and paint shop. Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect.
Chevrolet Impala Owner Manual - 2011
Black plate (85,1)
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 20 000 km (12,000 miles) of purchase, whichever occurs first.
Vehicle Care
10-85
Interior Care The interior will continue to look its best if it is cleaned often. Dust and dirt can accumulate on the upholstery and cause damage to the carpet, fabric, leather, and plastic surfaces. Stains should be removed quickly as extreme heat could cause them to set rapidly. Lighter colored interiors may require more frequent cleaning. Newspapers and garments that can transfer color to home furnishings can also transfer color to the interior. Remove dust from small buttons and knobs with a small brush with soft bristles.
Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this. Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this.
Chevrolet Impala Owner Manual - 2011
Black plate (86,1)
10-86
Vehicle Care
Your dealer has products for cleaning the interior. When cleaning the interior, only use cleaners specifically designed for the surfaces that are being cleaned. Permanent damage can result from using cleaners on surfaces for which they were not intended. Apply the cleaner directly to the cleaning cloth to prevent over-spray. Remove any accidental over-spray from other surfaces immediately. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner.
Cleaners can contain solvents that can become concentrated in the interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the interior, maintain adequate ventilation by opening the doors and windows. Do not clean the interior using the following cleaners or techniques: . Never use a knife or any other
sharp object to remove a soil from any interior surface.
. Never use a stiff brush. It can cause damage to the interior surfaces.
. Never apply heavy pressure or
rub aggressively with a cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.
. Use only mild, neutral-pH
soaps. Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per 3.78 L (1 gal) of water is a good guide.
. Do not heavily saturate the upholstery while cleaning.
. Cleaners that contain solvents
can damage the interior.
Chevrolet Impala Owner Manual - 2011
Black plate (87,1)
Vehicle Care
10-87
If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. A paper towel can be used to blot excess moisture from the fabric or carpet after the cleaning process.
Fabric/Carpet Use a vacuum cleaner with a soft brush attachment to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:
For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.
To clean: 1. Saturate a lint-free, clean white
cloth with water or club soda.
2. Remove excess moisture. 3. Start on the outside edge of the
soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.
4. Continue to gently rub the
5.
soiled area. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.
Chevrolet Impala Owner Manual - 2011
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10-88
Vehicle Care
Leather/Leatherette Leather, and lighter colored leather in particular, will need more frequent cleaning to prevent the buildup of dust, dirt, and colors transferred from other items so that these do not become permanent stains. To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Your dealer has a GM approved leather cleaner available that provides superior cleaning performance when used regularly on finished automotive leathers. Allow the leather to dry naturally.
Do not use heat, steam, spot lifters or spot removers, or shoe polish on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner.
Instrument Panel, Vinyl and other Plastic Surfaces To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner.
Chevrolet Impala Owner Manual - 2011
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Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Notice: Air fresheners contain solvents that may cause damage to plastics and painted surfaces. Follow the manufacturer’s instructions when using air fresheners in the vehicle. If air freshener comes in contact with paint or a plastic surface, blot immediately with a soft cloth. Damage caused by using air fresheners would not be covered by the vehicle warranty.
Vehicle Care
10-89
Care of Safety Belts Keep belts clean and dry. { WARNING
Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
WARNING (Continued)
cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the accelerator or brake pedal.
Use the following guidelines for proper floor mat usage.
Floor Mats
{ WARNING
If a floor mat is the wrong size or is not properly installed, it can interfere with the accelerator pedal and/or brake pedal. Interference with the pedals can
(Continued)
The original equipment floor mats were designed for your vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the accelerator or brake pedal. Always check that the floor mats do not interfere with the pedals.
Chevrolet Impala Owner Manual - 2011
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10-90
Vehicle Care
. Use the floor mat with the
correct side up. Do not turn it over.
. Do not place anything on top of
the driver side floor mat.
. Use only a single floor mat on
the driver side.
. Do not place one floor mat on
top of another.
Removing and Replacing the Floor Mat
The driver side floor mat is held in place by one hook-type retainer. 1. Pull up on the rear of the mat to
remove it from the hooks.
2. Reinstall the floor mat by lining
up the openings on the floor mat over the hooks and push it down into position.
3. Make sure the floor mat is
properly secured and verify that it does not interfere with the accelerator or brake pedals.
Chevrolet Impala Owner Manual - 2011
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Service and Maintenance
General Information
General Information . . . . . . . . . . 11-1
Scheduled Maintenance
Scheduled Maintenance . . . . . 11-2
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . 11-6
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . . 11-8
Maintenance Records
Maintenance Records . . . . . . . . 11-9
Service and Maintenance
11-1
General Information Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. As the vehicle owner, you are responsible for the scheduled maintenance in this section. We recommend having your dealer perform these services. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality.
Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer. The maintenance schedule is for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑12.
. Are driven on reasonable road
surfaces within legal driving limits.
. Use the recommended fuel. See Recommended Fuel on page 9‑35.
Chevrolet Impala Owner Manual - 2011
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11-2
Service and Maintenance
{ WARNING
Performing maintenance work can be dangerous. Some jobs can cause serious injury. Perform maintenance work only if you have the required know-how and the proper tools and equipment. If in doubt, see your dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 10‑4.
At your dealer, you can be certain that you will receive the highest level of service available. Your dealer has specially trained service technicians, uses genuine replacement parts, as well as, up‐to‐date tools and equipment to ensure fast and accurate diagnostics.
The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 11‑6 and Maintenance Replacement Parts on page 11‑8. We recommend the use of genuine parts from your dealer.
Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed. Tires should be rotated every 12 000 km/7,500 miles. See Tire Rotation on page 10‑56.
Scheduled Maintenance
When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 10‑7. An Emission Control Service. When the CHANGE ENGINE OIL SOON message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system.
Chevrolet Impala Owner Manual - 2011
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If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 10‑11. Every Engine Oil Change . Change engine oil and
filter. Reset oil life system.
See Engine Oil on page 10‑7
and Engine Oil Life System on
page 10‑11. An Emission Control
Service.
. Engine coolant level check.
See Engine Coolant on page 10‑17.
. Engine cooling system
inspection. Visual inspection of hoses, pipes, fittings, and clamps and replacement, if needed.
. Windshield washer fluid level check. See Washer Fluid on page 10‑25.
Service and Maintenance
11-3
. Windshield wiper blade
. Brake system inspection
inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Exterior Care on page 10‑81. Worn or damaged wiper blade replacement. See Wiper Blade Replacement on page 10‑31. Tire inflation pressures check. See Tire Pressure on page 10‑49. Tire wear inspection. See Tire Inspection on page 10‑56.
. Rotate tires if necessary.
See Tire Rotation on page 10‑56. Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked. . Engine air cleaner filter
inspection. See Engine Air Cleaner/Filter on page 10‑15.
(or every 12 months, whichever occurs first).
. Steering and suspension
inspection. Visual inspection for damaged, loose, or missing parts or signs of wear.
. Body hinges and latches, key lock cylinders, folding seat hardware, and rear compartment hinges lubrication. See Recommended Fluids and Lubricants on page 11‑6. More frequent lubrication may be required when the vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.
. Restraint system component
check. See Safety System Check on page 3‑25.
Chevrolet Impala Owner Manual - 2011
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11-4
Service and Maintenance
Fuel system inspection for damage or leaks.
. Exhaust system and nearby heat
shields inspection for loose or damaged components.
Additional Required Services
Every 12 000 km/7,500 Miles . Rotate tires. Tires should
be rotated every 12 000 km/ 7,500 miles. See Tire Rotation on page 10‑56.
At Each Fuel Stop . Engine oil level check.
See Engine Oil on page 10‑7.
. Engine coolant level check.
See Engine Coolant on page 10‑17.
. Windshield washer fluid level check. See Washer Fluid on page 10‑25.
Once a Month
Tire inflation pressures check. See Tire Pressure on page 10‑49. Tire wear inspection. See Tire Inspection on page 10‑56.
. Sunroof track and seal inspection, if equipped. See Sunroof on page 2‑18.
Once a Year . See Starter Switch Check on
page 10‑29.
. See Automatic Transmission
Shift Lock Control Function Check on page 10‑30.
. See Ignition Transmission Lock
Check on page 10‑30.
. See Park Brake and P (Park)
Mechanism Check on page 10‑30.
. Accelerator pedal check for
damage, high effort, or binding. Replace if needed. Throttle system inspection for interference, binding or for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables.
. Underbody flushing service. . Hood/Decklid/Liftgate/Liftglass
Support Gas Strut Service: Visually inspect gas strut, if equipped, for signs of wear, cracks, or other damage. Check the hold open ability of the gas strut. Contact your dealer if service is required.
Chevrolet Impala Owner Manual - 2011
Black plate (5,1)
First Engine Oil Change After Every 40 000 km/25,000 Miles . Passenger compartment
air filter replacement (or every 24 months, whichever occurs first). More frequent replacement may be needed if you drive in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if you notice reduced air flow, windows fogging up, or odors. Your dealer can help you determine when it is the right time to replace the filter.
First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter
replacement. See Engine Air Cleaner/Filter on page 10‑15.
. Automatic transmission fluid and filter change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer,
Service and Maintenance
11-5
or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 10‑12.
. Evaporative control system
inspection. Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.
First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid and
filter change (normal service). See Automatic Transmission Fluid on page 10‑12.
. Spark plug replacement and spark plug wires inspection. See Engine Coolant on page 10‑17. An Emission Control Service.
First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain, flush, and refill (or every five years, whichever occurs first). See Engine Coolant on page 10‑17. An Emission Control Service.
. Engine drive belts inspection for fraying, excessive cracks, or obvious damage (or every 10 years, whichever occurs first). Replace, if needed.
Chevrolet Impala Owner Manual - 2011
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11-6
Service and Maintenance
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Power Steering System
Fluid/Lubricant
The engine requires engine oil approved to the dexos specification. Oils meeting this specification can be identified with the dexos certification mark. Look for and use only an engine oil that displays the dexos certification mark of the proper viscosity grade. See Engine Oil on page 10‑7. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑17. DOT 3 Hydraulic Brake Fluid (GM Part No. 12377967, in Canada 89021320). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186).
Chevrolet Impala Owner Manual - 2011
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Service and Maintenance
11-7
Usage
Automatic Transmission
Key Lock Cylinders
Fluid/Lubricant
DEXRON®‐VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl
Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door Hinges
Weatherstrip Conditioning
Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887).
Chevrolet Impala Owner Manual - 2011
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11-8
Service and Maintenance
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter Engine Oil Filter
3.5L and 3.9L V6 Flexible Fuel Engines
Passenger Compartment Air Filter Spark Plugs
3.5L and 3.9L V6 Flexible Fuel Engines
Wiper Blades
Driver Side ‐ 55.0 cm (21.7 in) Passenger Side ‐ 55.0 cm (21.7 in)
10350737
A2962C
19210285
15284938
12591131
15941731
15941732
PF61
CF132
41‐100
—
—
Chevrolet Impala Owner Manual - 2011
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Service and Maintenance
11-9
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record
Chevrolet Impala Owner Manual - 2011
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11-10
Service and Maintenance
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont.)
Chevrolet Impala Owner Manual - 2011
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Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont.)
Service and Maintenance
11-11
Chevrolet Impala Owner Manual - 2011
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11-12
Service and Maintenance
Date
Odometer Reading
Serviced By
Services Performed
Maintenance Record (cont.)
Chevrolet Impala Owner Manual - 2011
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Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3
Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.
Technical Data
12-1
Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.
Service Parts Identification Label This label, in the trunk, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
Chevrolet Impala Owner Manual - 2011
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12-2
Technical Data
Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑6 for more information.
Application
Air Conditioning Refrigerant R134a
Automatic Transmission (Bottom Pan Removal) Cooling System Including Reservoir
3.5L and 3.9L V6 FlexFuel Engines
Engine Oil with Filter
3.5L and 3.9L V6 FlexFuel Engines
Capacities
Metric
English
For the air conditioning system refrigerant charge