2007 Chevrolet Impala Owners Manual

way, you will be sure to have the right wheel, wheel bolts, and wheel nuts for your vehicle.

374

Used Replacement Wheels

{CAUTION:

Putting a used wheel on your vehicle is dangerous. You cannot know how it has been used or how far it has been driven. It could fail suddenly and cause a crash. If you have to replace a wheel, use a new GM original equipment wheel.

{CAUTION:

Using the wrong replacement wheels, wheel bolts, or wheel nuts on your vehicle can be dangerous. It could affect the braking and handling of your vehicle, make your tires lose air and make you lose control. You could have a collision in which you or others could be injured. Always use the correct wheel, wheel bolts, and wheel nuts for replacement.

Notice: The wrong wheel can also cause problems with bearing life, brake cooling, speedometer or odometer calibration, headlamp aim, bumper height, vehicle ground clearance, and tire or tire chain clearance to the body and chassis. See Changing a Flat Tire on page 378 for more information.

375

Tire Chains

{CAUTION:

If your vehicle has P225/55R17 or P235/50R18 size tires, do not use tire chains, there is not enough clearance. Tire chains used on a vehicle without the proper amount of clearance can cause damage to the brakes, suspension, or other vehicle parts. The area damaged by the tire chains could cause you to lose control of your vehicle and you or others may be injured in a crash. Use another type of traction device only if its manufacturer recommends it for use on your vehicle and tire size combination and road conditions. Follow that manufacturer’s instructions.

CAUTION:

(Continued)

376

CAUTION:

(Continued)

To help avoid damage to your vehicle, drive slowly, readjust, or remove the device if it is contacting your vehicle, and do not spin your wheels. If you do find traction devices that will fit, install them on the front tires.

If your vehicle has a tire size other

Notice: than P225/55R17 or P235/50R18 size tires, use tire chains only where legal and only when you must. Use only SAE Class S-type chains that are the proper size for your tires. Install them on the front tires and tighten them as tightly as possible with the ends securely fastened. Drive slowly and follow the chain manufacturer’s instructions. If you can hear the chains contacting your vehicle, stop and retighten them. If the contact continues, slow down until it stops. Driving too fast or spinning the wheels with chains on will damage your vehicle.

If a Tire Goes Flat It is unusual for a tire to blowout while you are driving, especially if you maintain your vehicle’s tires properly. If air goes out of a tire, it is much more likely to leak out slowly. But if you should ever have a blowout, here are a few tips about what to expect and what to do: If a front tire fails, the flat tire will create a drag that pulls the vehicle toward that side. Take your foot off the accelerator pedal and grip the steering wheel firmly. Steer to maintain lane position, and then gently brake to a stop well out of the traffic lane. A rear blowout, particularly on a curve, acts much like a skid and may require the same correction you would use in a skid. In any rear blowout remove your foot from the accelerator pedal. Get the vehicle under control by steering the way you want the vehicle to go. It may be very bumpy and noisy, but you can still steer. Gently brake to a stop, well off the road if possible.

{CAUTION:

Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. The jack provided with your vehicle is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. Use the jack provided with your vehicle only for changing a flat tire.

If a tire goes flat, the next part shows how to use the jacking equipment to change a flat tire safely.

377

CAUTION:

(Continued)

front and rear of the tire farthest away from the one being changed. That would be the tire, on the other side, at the opposite end of the vehicle.

When your vehicle has a flat tire, use the following example as a guide to assist you in the placement of wheel blocks.

Changing a Flat Tire If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place. Turn on your vehicle’s hazard warning flashers. See Hazard Warning Flashers on page 150 for more information.

{CAUTION:

Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall on you or other people. You and they could be badly injured or even killed. Find a level place to change your tire. To help prevent the vehicle from moving:

1. Set the parking brake firmly. 2. Put the shift lever in PARK (P). 3. Turn off the engine and do not restart

while the vehicle is raised.

4. Do not allow passengers to remain

in the vehicle.

To be even more certain the vehicle will not move, you should put blocks at the

CAUTION:

(Continued)

The following information will tell you next how to use the jack and change a tire.

378

Removing the Spare Tire and Tools The equipment you will need is located in the trunk. 1. Open the trunk. See Trunk on page 103 for

more information.

2. Remove the convenience net if the vehicle

has one.

4. Turn the wing nut counterclockwise and

remove it.

5. Remove the compact spare tire.

3. Lift the handle on the spare tire cover. The handle may hook on the front edge of the trunk’s weatherstrip to hold the cover out of the way.

379

6. Turn the nut holding the jack counterclockwise

and remove it. Then remove the jack and wrench.

The tools you will need to change a tire include the jack (A), extension and protection guide (B), and wheel wrench (C).

380

Removing the Flat Tire and Installing the Spare Tire Your vehicle may have aluminum wheels with exposed wheel nuts. Use the wheel wrench to loosen all the wheel nuts. Do not remove them yet. Or, your vehicle may have steel wheel covers.

To remove the steel wheel covers and wheel nut caps, loosen the plastic nut caps with the wheel wrench in a counterclockwise direction.

If needed, you can finish loosening them with your fingers. The plastic nut caps will not come off. Use the flat end of the wheel wrench and pry along the edge of the cover until it comes off. The edge of the wheel cover could be sharp, so do not try to remove it with your bare hands. Do not drop the cover or lay it face down, as it could become scratched or damaged. Once you have removed the wheel cover, use the following procedure to remove the flat tire and install the spare tire.

1. Turn the wheel wrench once on each wheel nut to loosen them. Do not remove them yet.

381

{CAUTION:

Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.

{CAUTION:

Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.

2. For all wheel types, find the jacking location

using the diagram above and the corresponding hoisting notches located on the bottom side of the plastic molding. The notches in the plastic molding are marked with a triangle shape to help you find them. The front location is about 7.0 inches (17.7 cm) from the rear edge of the front wheel well. The rear location is about 4.5 inches (11.4 cm) from the rear edge of the wheel well. 3. Put the compact spare tire near you.

382

{CAUTION:

Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. The jack provided with your vehicle is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. Use the jack provided with your vehicle only for changing a flat tire.

4. Raise the vehicle by turning the jack handle clockwise. Raise the vehicle far enough off the ground to install the compact spare tire.

5. Remove all wheel nuts and take off the flat tire.

383

{CAUTION:

Rust or dirt on the wheel, or on the parts to which it is fastened, can make the wheel nuts become loose after time. The wheel could come off and cause an accident. When you change a wheel, remove any rust or dirt from the places where the wheel attaches to the vehicle. In an emergency, you can use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off.

6. Remove any rust or dirt from the wheel bolts, mounting surfaces and spare wheel.

7. Install the compact spare tire.

384

{CAUTION:

Never use oil or grease on studs or nuts. If you do, the nuts might come loose. Your wheel could fall off, causing a serious accident.

8. Reinstall the wheel

nuts with the rounded end of the nuts toward the wheel. Tighten each nut by hand until the wheel is held against the hub.

9. Lower the vehicle by turning the jack handle counterclockwise. Lower the jack completely.

385

10. Tighten the wheel

nuts firmly in a crisscross sequence as shown.

Notice: Wheel covers will not fit on your compact spare. If you try to put a wheel cover on the compact spare, you could damage the cover or the spare. Do not try to put the wheel cover on your compact spare tire. It will not fit. Store the wheel cover in the trunk until you have the flat tire repaired or replaced.

{CAUTION:

Incorrect wheel nuts or improperly tightened wheel nuts can cause the wheel to come loose and even come off. This could lead to an accident. Be sure to use the correct wheel nuts. If you have to replace them, be sure to get new GM original equipment wheel nuts. Stop somewhere as soon as you can and have the nuts tightened with a torque wrench to the proper torque specification. See Capacities and Specifications on page 405
for wheel nut torque specification.

Improperly tightened wheel nuts can

Notice: lead to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 405 for the wheel nut torque specification.

386

Storing a Flat or Spare Tire and Tools

{CAUTION:

Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.

After the compact spare tire has been installed on the vehicle, store the flat tire in the trunk.

When storing a full-size tire, use the extension with the protector, located in the foam holder, to help avoid wheel surface damage. To store a full-size tire, do the following: 1. Install the tools in their original location in

the trunk area and secure.

2. Place the tire valve stem facing down and the protector/guide placed through a wheel bolt hole.

3. Remove the protector and attach the retainer

securely

4. Store the cover as far forward as possible. When storing a compact spare tire in the trunk, put the protector back in the foam holder.

387

The compact spare is for temporary use only. Replace the compact spare tire with a full-size tire as soon as you can. See Compact Spare Tire on page 389. Use the following as a guide for storing the compact spare tire and tools.

A. Cover B. Wing Nut C. Compact Spare Tire D. Wing Nut E. Jack F. Wheel Wrench G. Extension Protector H. Foam Holder I. Bolt Screw

388

Notice: When the compact spare is installed, do not take your vehicle through an automatic car wash with guide rails. The compact spare can get caught on the rails. That can damage the tire and wheel, and maybe other parts of your vehicle. Do not use your compact spare on other vehicles. And do not mix your compact spare tire or wheel with other wheels or tires. They will not fit. Keep your spare tire and its wheel together. Notice: Tire chains will not fit your compact spare. Using them can damage your vehicle and can damage the chains too. Do not use tire chains on your compact spare.

Compact Spare Tire Although the compact spare tire was fully inflated when your vehicle was new, it can lose air after a time. Check the inflation pressure regularly. It should be 60 psi (420 kPa). After installing the compact spare on your vehicle, you should stop as soon as possible and make sure your spare tire is correctly inflated. The compact spare is made to perform well at speeds up to 65 mph (105 km/h) for distances up to 3,000 miles (5 000 km), so you can finish your trip and have your full-size tire repaired or replaced where you want. You must calibrate the tire inflation monitor system after installing or removing the compact spare. See Tire Pressure Monitor System on page 363 for more information. The system may not work correctly when the compact spare is installed on the vehicle. Of course, it is best to replace your spare with a full-size tire as soon as you can. Your spare will last longer and be in good shape in case you need it again.

389

Appearance Care

Cleaning the Inside of Your Vehicle Your vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on your upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from your upholstery. It is important to keep your upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. Your vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to your home furnishings may also transfer color to your vehicle’s interior. When cleaning your vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on glass.

390

If you use abrasive cleaners when

Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: cleaning glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the integrated radio antenna and the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Your dealer has a product for cleaning your vehicle’s glass. Should it become necessary, you can also obtain a product from your dealer to remove odors from your vehicle’s upholstery.

Do not clean your vehicle using the following cleaners or techniques: (cid:127) Never use a knife or any other sharp object to

remove a soil from any interior surface.

(cid:127) Never use a stiff brush. It can cause damage

to your vehicle’s interior surfaces. (cid:127) Never apply heavy pressure or rub

aggressively with a cleaning cloth. Use of heavy pressure can damage your interior and does not improve the effectiveness of soil removal.

(cid:127) Use only mild, neutral-pH soaps. Avoid

laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.

(cid:127) Do not heavily saturate your upholstery while

cleaning.

(cid:127) Damage to your vehicle’s interior may result from the use of many organic solvents such as naptha, alcohol, etc.

Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: (cid:127) For liquids: gently blot the remaining soil

with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed.

(cid:127) For solid dry soils: remove as much as

possible and then vacuum.

To clean, use the following instructions: 1. Saturate a lint-free, clean white cloth with

water or club soda.

2. Wring the cloth to remove excess moisture.

391

3. Start on the outside edge of the soil and

gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.

4. Continue to gently rub the soiled area until the

cleaning cloth remains clean.

5. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.

If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.

Leather A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on your leather.

392

Care of Safety Belts Keep belts clean and dry.

{CAUTION:

Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

393

Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 394.

Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 398. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle.

Washing Your Vehicle The paint finish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. Approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 398. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle.

394

The vehicle has a basecoat/clearcoat paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather, and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle in a garage or covered whenever possible.

Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap, or other material may be on the blade or windshield. Clean the outside of the windshield with a glass cleaning liquid or powder and water solution. The windshield is clean if beads do not form when it is rinsed with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.

395

If you use strong soaps, chemicals,

Aluminum Wheels Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels.

396

If you drive your vehicle through

Notice: an automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Do not take the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels.

Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.

Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

397

Vehicle Care/Appearance Materials

Description

Usage

Swirl Remover Polish

Cleaner Wax

Foaming Tire Shine Low Gloss

Wash Wax Concentrate

Spot Lifter

Odor Eliminator

Removes swirl marks, fine scratches, and other light surface contamination.

Removes light scratches and protects finish.

Cleans, shines, and protects in one step. No wiping necessary.

Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free.

Quickly removes spots and stains from carpets, vinyl, and cloth upholstery.

Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

Description

Usage

Interior and exterior polishing cloth.

Removes tar, road oil, and asphalt.

Use on chrome or stainless steel.

Removes soil and black marks from whitewalls.

Cleans vinyl.

Removes dirt, grime, smoke and fingerprints.

Removes dirt and grime from chrome wheels and wire wheel covers.

Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.

Polishing Cloth Wax-Treated

Tar and Road Oil Remover

Chrome Cleaner and Polish

White Sidewall Tire Cleaner

Vinyl Cleaner

Glass Cleaner

Chrome and Wire Wheel Cleaner

Finish Enhancer

398

Vehicle Identification

Vehicle Identification Number (VIN)

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.

Engine Identification The eighth character in the VIN is the engine code. This code will help you identify your vehicle’s engine, specifications, and replacement parts.

Service Parts Identification Label You will find this label in the trunk. It is very helpful if you ever need to order parts. On this label, you will find the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Do not remove this label from the vehicle.

399

Electrical System

Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 84.

Headlamp Wiring The headlamp circuit is protected by individual fuses in the underhood fuse block. An electrical overload will cause the fuse to blow. If this happens, have your headlamp system checked right away.

Windshield Wiper Fuses The windshield wiper motor is protected by a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.

Power Windows and Other Power Options A circuit breaker in the instrument panel fuse block protects the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.

Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating.

400

Instrument Panel Fuse Block

The fuse block is located on the passenger side of the vehicle in the carpet molding. Remove the fuse block door to access the fuses.

Fuses PWR/SEAT PWR/WNDW RAP HTD/SEAT AUX AMP S/ROOF XM CNSTR DR/LCK PWR/MIR AIRBAG TRUNK TRUNK

Usage

Power Seats Power Window Retained Accessory Power Heated Seats Auxiliary Outlets Amplifier Sunroof XM™ Radio Canister Door Locks Power Mirrors Airbags Trunk Trunk Relay

401

Underhood Fuse Block The underhood fuse block is located in the engine compartment. See Engine Compartment Overview on page 308 for more information on location.

Fuses

LT PARK RT PARK

402

Usage

Driver’s Side Parking Lamp Passenger’s Side Parking Lamp

Fuses

FAN 1
SPARE

Usage

Cooling Fan 1
Spare

Fuses

SPARE AIRBAG/ DISPLAY TRANS ECM IGN RT T/SIG LT T/SIG DRL 1
HORN SPARE PWR DROP/CRNK STRG WHL

ECM/TCM

RVC SEN RADIO FOG LAMPS SPARE BATT 4

Usage

Spare

Airbag, Display

Transaxle Engine Control Module, Ignition Passenger’s Side Turn Signal Driver’s Side Turn Signal Daytime Running Lamps 1
Horn Spare

Power Drop, Crank

Steering Wheel Engine Control Module, Transaxle Control Module Regulated Voltage Control Sensor Audio System Fog Lamps Spare Battery 4

Fuses

ONSTAR STRTR ABS MTR1
BATT 3
WSW HTD MIR SPARE BATT 1
ABS MTR2
AIR PUMP BATT 2
INT LIGHTS INT LTS/ PNL DIM A/C CMPRSR

AIR SOL

AUX PWR BCM

Usage

OnStar® Starter Anti-lock Brake System Motor 1
Battery 3
Windshield Wiper Heated Mirror Spare Battery 1
Anti-lock Brake System Motor 2
Air Pump Battery 2
Interior Lamps Interior Lamps, Instrument Panel Dimmer Air Conditioning Compressor AIR (Air Injection Reactor) Solenoid Auxiliary Power Body Control Module

403

Fuses

CHMSL/ BCK-UP DISPLAY

ETC/ECM

INJ 1
EMISSIONS 1
INJ 2
EMISSIONS 2
RT SPOT LT SPOT HDLP MDL DRL 2
FAN 2
FUEL/PUMP WPR

Usage

Center High-Mounted Stoplamp, Back-up Lamps Display Electronic Throttle Control, Engine Control Module Injector 1
Emissions 1
Injector 2
Emissions 2
Right Spot Left Spot Headlamp Module Daytime Running Lamps 2
Cooling Fan 2
Fuel Pump Wiper

Fuses

LT LO BEAM RT LO BEAM LT HI BEAM RT HI BEAM

Usage

Driver’s Side Low-Beam Passenger’s Side Low-Beam Driver’s Side High-Beam Passenger’s Side High-Beam

Relay

Usage

Starter

STRTR REAR DEFOG Rear Defogger Cooling Fan 1
FAN 1
Cooling Fan 2
FAN 2
A/C CMPRSR Air Conditioning Compressor Cooling Fan 3
FAN 3
Fuel Pump FUEL/PUMP PWR/TRN Powertrain

404

Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 420 for more information.

Application

Air Conditioning Refrigerant R134a

Capacities

English

Metric

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located

under the hood. See your dealer for more information.

Automatic Transaxle When draining/replacing converter, more fluid may be needed. Cooling System Including Reservoir

3.5L V6, 3.5L V6 Flexible Fuel, 3.9L V6 Engines 5.3L V8 Engine

Engine Oil with Filter

3.5L V6, 3.5L V6 Flexible Fuel and 3.9L V6 Engines 5.3L V8 Engine

7.4 qt

10.1 qt 13.3 qt

4.0 qt 6.0 qt

7.0 L

9.6 L 12.6 L

3.8 L 5.7 L

405

Application

Fuel Tank

3.5L Engine (with NU6 emissions) sold new in CA, ME, VT, NY, MA (see your dealer for bordering states) 3.5L Engine (without NU6 emissions) sold new in all other states (see your dealer for more information) 3.9L and 5.3L Engines sold in all states

Capacities

English

17.0 gal

17.5 gal

Metric

64.4 L

66.2 L

17.5 gal 100 lb ft

66.2 L 140 Nm

Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

Engine Specifications

Engine 3.5L V6

3.5L Flexible Fuel V6
3.9L V6 with Active Fuel Management™

5.3L V8

VIN Code

Transaxle Automatic Automatic

Automatic

Automatic

Spark Plug Gap

0.040 inches (1.01 mm) 0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

0.040 inches (1.01 mm)

406

Section 6

Maintenance Schedule

Maintenance Schedule ................................ 408
Introduction ............................................... 408
Maintenance Requirements ........................ 408
Your Vehicle and the Environment ............ 408
Using the Maintenance Schedule ............... 409
Scheduled Maintenance ............................. 410
Additional Required Services ..................... 413
Maintenance Footnotes .............................. 414

Owner Checks and Services ..................... 416
At Each Fuel Fill ....................................... 416
At Least Once a Month ............................. 417
At Least Once a Year ............................... 417
Recommended Fluids and Lubricants ........ 420
Normal Maintenance Replacement Parts ..... 421
Engine Drive Belt Routing ......................... 422
Maintenance Record .................................. 423

407

Maintenance Schedule

Introduction Important: Keep engine oil at the proper level and change as recommended.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.

408

Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer.

This schedule is for vehicles that: (cid:127) carry passengers and cargo within

recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 279.

(cid:127) are driven on reasonable road surfaces within

legal driving limits.

(cid:127) use the recommended fuel. See Gasoline

Octane on page 299.

The services in Scheduled Maintenance on page 410 should be performed when indicated. See Additional Required Services on page 413 and Maintenance Footnotes on page 414 for further information.

409

{CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work.

Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts.

If you want to purchase service information, see Service Publications Ordering Information on page 447. Owner Checks and Services on page 416 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 420 and Normal Maintenance Replacement Parts on page 421. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.

Scheduled Maintenance When the CHANGE ENGINE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km).

410

It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system. If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 316 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described

in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the CHANGE ENGINE OIL SOON message comes on 10 months or more since the last service or if the message has not come on at all for one year.

Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. See Engine Oil on page 312. Reset oil life system. See Engine Oil Life System on page 316. An Emission Control Service. Visually check for any leaks or damage. See footnote (k).

•

•

•

•

411

Scheduled Maintenance (cont’d) Service

Maintenance I Maintenance II

Inspect engine air cleaner filter. If necessary, replace filter. See Engine Air Cleaner/Filter on page 318. See footnote (m). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 368 and “Tire Wear Inspection” in At Least Once a Month on page 417. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transaxle fluid level and add fluid as needed. Replace passenger compartment air filter, if equipped. See footnote (g). Inspect throttle system. See footnote (j).

•

• •

•

•

•

• •

•

• • • • • • • •

412

Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.

Service and Miles (Kilometers)

Additional Required Services 75,000

25,000
(40 000)

50,000
(80 000)

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

•

•

•

•

•

•

Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 318. Change automatic transaxle fluid and filter (severe service). See footnote (h). Change automatic transaxle fluid and filter (normal service). Replace spark plugs and inspect spark plug wires. An Emission Control Service.

•

•

•

•

•

•

•

•

•

•

•

•

413

Additional Required Services (cont’d)

Service and Miles (Kilometers)

25,000
(40 000)

50,000
(80 000)

75,000

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (n).

Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc.

414

•

•

(b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts or signs of wear. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings, and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year.

(d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders. Lubricate all hinges and latches, including those for the body doors, hood, secondary latch, pivots, spring anchor, release pawl, rear compartment, glove box door, console door, and any folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak.

(g) If you drive regularly under dusty conditions, the filter may require replacement more often. (h) Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions:

− In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery

service.

(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 323 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) Check throttle system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables.

415

(k) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (m) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (n) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.

Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 420.

At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 312 for further details. Notice: It is important to check your oil regularly and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 323 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.

416

At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 362. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 378. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 368.

At Least Once a Year Starter Switch Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle.

2. Firmly apply both the parking brake and the

regular brake. See Parking Brake on page 120. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service.

417

Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition to OFF in each shift lever position. (cid:127) The ignition should turn to OFF only when the

shift lever is in PARK (P).

(cid:127) The ignition key should come out only in OFF. Contact your GM Goodwrench® dealer if service is required.

Automatic Transaxle Shift Lock Control System Check

{CAUTION:

Whenyou are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking

Brake on page 120. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.

418

Parking Brake and Automatic Transaxle Park (P) Mechanism Check

{CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:127) To check the parking brake’s holding ability:

With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

(cid:127) To check the PARK (P) mechanism’s holding

ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Contact your GM Goodwrench® dealer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

419

Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer.

Usage

Fluid/Lubricant

Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 312. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 323. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

GM Optikleen® Washer Solvent.

Engine Oil

Engine Coolant

Hydraulic Brake

System

Windshield

Washer

420

Usage

Power Steering

System

Automatic Transaxle

Key Lock Cylinders

Fluid/Lubricant GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Hood Latch Assembly, Secondary

Latch, Pivots,

Spring

Anchor, and Release Pawl

Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Hood and Door

Hinges

Weatherstrip Conditioning

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).

Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer.

Normal Maintenance Replacement Parts

Part

GM Part Number

Engine Air Cleaner/Filter Engine Oil Filter

3.5L V6, 3.5L V6 Flexible Fuel and 3.9L V6 Engines 5.3L V8 Engine

Passenger Compartment Air Filter Spark Plugs

3.5L V6, 3.5LV6 Flexible Fuel and 3.9L V6 Engines 5.3L V8 Engine

Windshield Wiper Blades Driver’s – 22 inches (55.0 cm) Passenger’s-Driver’s – 22 inches (56.0 cm)

10350737

89017342
89017524
15284938

12591131
12571164

19120353
19120354

AC Delco Part

Number A2962C

PF61
PF48
CF132

41-100
41-985

— —

421

Engine Drive Belt Routing

3.5L V6, 3.5L V6 Flexible Fuel Engines,

and 3.9 V6 Engines

5.3L V8 Engine

422

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 408. Any additional information from Owner Checks and Services on page 416 can be added on the following record pages. You should retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record

423

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

424

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

425

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

426

Section 7

Customer Assistance Information

Customer Assistance and Information ....... 428
Customer Satisfaction Procedure ............... 428
Online Owner Center ................................. 431
Customer Assistance for Text

Telephone (TTY) Users .......................... 432
Customer Assistance Offices ..................... 432
GM Mobility Reimbursement Program ........ 433
Roadside Assistance Program ................... 434
Courtesy Transportation ............................. 437
Vehicle Data Collection and Event

Data Recorders ...................................... 440
Collision Damage Repair ........................... 441

Reporting Safety Defects ............................ 446

Reporting Safety Defects to the

United States Government ..................... 446

Reporting Safety Defects to the

Canadian Government ............................ 446

Reporting Safety Defects to

General Motors ...................................... 446

Service Publications Ordering

Information ............................................. 447

427

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact General Motors of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

(cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage

(kilometers).

428

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps 1 and 2, you should file with the BBB Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

429

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may write to:

The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).

430

Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual. (cid:127) Keep track of your vehicle’s service history

and maintenance schedule.

(cid:127) Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges

only available to members.

My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:

− My Showroom: Find and save information on

vehicles and current offers in your area.

− My Dealers/Retailers: Save details such as

address and phone number for each of your preferred GM Dealers or Retailers.

− My Driveway: Receive service reminders and

helpful advice on owning and maintaining your vehicle.

− My Preferences: Manage your profile,

subscribe to E-News and use tools and forms with greater ease.

Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.

To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.

431

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)