1993 Chevrolet Cavalier Owners Manual

speed rating and construction type (bias, bias-belted or radial) as your original tires. 232

Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and a half (1%) times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices and differences in road characteristics and climate.

Traction-A, B, C The traction grades, from highest to lowest are: A, B, and C. They represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Warning: The traction grade assigned to this tire is based on braking (straight- ahead) traction tests and does not include cornering (turning) traction.

Temperature-A, B, C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the laboratory test wheel than the minimum required by law.

233

Service & Appearance Care

Temperature-A, 8, C ~ N T J Warning: The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. Those grades are molded on the sidewalls of passenger car tires. While the tires available as standard or optional equipment on General Motors vehicles may vary with respect to these grades, all such tires meet General Motors performance standards and have been approved for use on General Motors vehicles. All passenger type (P Metric) tires must conform to Federal safety requirements in addition to these grades.

234

Wheel Alignment and Tire Balance The wheels on your vehicle were aligned and balanced carefully at the factory to give you the longest tire life and best overall performance. In most cases, you will not need to have your wheels aligned again. However, if you notice unusual tire wear or your vehicle pulling one way or the other, the alignment may need to be reset. If you notice your vehicle vibrating when driving on a smooth road, your wheels may need to be rebalanced.

Wheel Replacement Replace any wheel that is bent, cracked or badly rusted. If wheel nuts keep coming loose, the wheel, wheel bolts, and wheel nuts should be replaced. If the wheel leaks air out, replace it (except some aluminum wheels, which can sometimes be repaired). See your Chevrolet dealer if any of these conditions exist. Your dealer will know the kind of wheel you need. Each new wheel should have the same load carrying capacity, diameter, width, offset, and be mounted the same way as the one it replaces. If you need to replace any of your wheels, wheel bolts, or wheel nuts, replace them only with new GM original equipment parts. This way, you will be sure you have the right wheel, wheel bolts, and wheel nuts for your Chevrolet model.

A Using the wrong replacement

wheels, wheel bolts, or wheel

nuts on your vehicle can be dangerous. It could affect the braking and handling of your vehicle, make tires lose air and make you lose control. You could have a collision in which you or others .could be injured. Always use the correct wheel, wheel bolts, and wheel nuts for replacement.

. ::?T?W wrong wheel can also cause -. problems with bearing life, bra‘ cooling, speedometedodometer calibration, headlight aim, bumper height, vehicle ground clearance, .. and tire or tire chain clearance +* the body adchassis.

Used Replacement Wheels

Putting a used wheel on your

4 vehicle is dangerous. You

can’t know how it’s been used or how many miles it’s been driven. It could fail suddenly and cause an accident. If you have to replace a wheel use a new GM original equipment wheel.

235

Service & Appearance Care

Tire Chains

Appearance Care A Cleaning products can be hazardous. Some are toxic. Others can burst

into flame if you strike a match or get them on a hot part of the vehicle. Some are dangerous if you breathe their fumes in a closed space. When you use anything in a container to clean your Chevrolet, be sure to follow the instructions. And always open your doors or windows when you’re cleaning the inside. Never use these to clean your vehicle:

Gasoline Benzene Naphtha

Carbon Tetrachloride Acetone Paint Thinner

Turpentine Lacquer Thinner Nail Polish

Remover

They can all be hazardous-some more than others-and they can all damage your

vehicle,

Cleaning the Inside of Your Chevrolel Use a vacuum cleaner often to get rid of dust and loose dirt. Wipe vinyl with a clean, damp cloth. Your Chevrolet dealer has two GM cleaners-a solvent-type spot lifter and a foam-type powdered cleaner. They will clean normal spots and stains very well. Here are some cleaning tips:

Always read the instructions on the cleaner label. Clean up stains as soon as you can- before they set. Use a clean cloth or sponge, and change to a clean area often. A soft brush may be used if stains are stubborn.

Use solvent-type cleaners in a well- ventilated area only. If you use them, don't saturate the stained area. If a ring forms after spot cleaning, clean the entire area immediately or it will set.

237

Service & Appearance Care

Using &am-Type Cleaner on Fabric Vacuum and brush the area to remove any loose dirt. Always clean a whole trim panel or section. Mask surrounding trim along stitch or welt lines. Mix Multi-Purpose Powdered Cleaner following the directions on the container label. Use suds only and apply with a clean sponge. Don’t saturate the material. Don’t rub it roughly. As soon as you’ve cleaned the section, use a sponge to remove the suds.

Rinse the section with a clean, wet sponge. Wipe off what’s left with a slightly damp paper towel or cloth. Then dry it immediately with an air hose, a hair dryer or a heat lamp.

lamp. You could scorch the fabric. I I Be careful with a hair dryer or heat

Wipe with a clean cloth.

Using Solvent-Type Cleaner on Fabric First, see if you have to use solvent-type cleaner at all. Some spots and stains will clean off better with just water and mild soap. If you need to use it, then:

Gently scrape excess soil from the trim material with a clean, dull knife or scraper. Use very little cleaner, light pressure and clean cloths (preferably cheesecloth). Cleaning should start at the outside of the stain, “feathering” toward the center. Keep changing to a clean section of the cloth. When you clean a stain from fabric, immediately dry the area with an air hose, hair dryer, or heat lamp to help prevent a cleaning ring. (See the previous NOTICE.)

Fabric Protection Your Chevrolet has upholstery that has been treated with ScotchgardTM Fabric Protector, a 3M product. Scotchgard” protects fabrics by repelling oil and water, which are the carriers of most stains. Even with this protection, you still need to clean your upholstery often to keep it looking new. Further information on cleaning is available by calling 1-800-433-3296 (in Minnesota, 1-800-642-6167).

Special Cleaning Problems Greasy or Oily Stains: Like grease, oil, butter, margarine, shoe polish, coffee with cream, chewing gum, cosmetic creams, vegetable oils, wax crayon, tar and asphalt.

Carefully scrape off excess stain. Then follow the solvent-type instructions earlier in this section. Shoe polish, wax crayon, tar and asphalt will stain if left on a vehicle seat fabric. They should be removed as soon as possible. Be careful, because the cleaner will dissolve them and may cause them to bleed.

Non-Greasy Stains: Like catsup, coffee (black), egg, fruit, fruit juice, milk, soft drinks, wine, vomit, urine and blood.

Carefully scrape off excess stain, then sponge the soiled area with cool water. If a stain remains, follow the foam- type instructions earlier in this section. If an odor lingers after cleaning vomit or urine, treat the area with a water/ baking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. Finally, if needed, clean lightly with solvent-type cleaner.

Combination Stains: Like candy, ice cream, mayonnaise, chili sauce and unknown stains.

Carefully scrape off excess stain, then clean with cool water and allow to dry. If a stain remains, clean it with solvent-type cleaner.

239

Service & Appearance Care

Cleaning Vinyl Just use warm water and a clean cloth.

Rub with a clean, damp cloth to remove dirt. You may have to do it more than once. Things like tar, asphalt and shoe polish will stain if you don’t get them off quickly. Use a clean cloth and solvent-type vinyl/leather cleaner.

Cleaning the Top of the instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

. . 240

Care of Safety Belts Keep belts clean and dry.

CAUTION

Do not bleach or dye s&ty belts. If you do, it may severely weaken them. h a crash they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Cleaning the Outside of Your Chevrolet The paint finish on your vehicle provides beauty, depth of color, gloss retention and durability.

Glass Glass should be cleaned often. GM Glass Cleaner (GM Part No. 1050427) or a liquid household glass cleaner will remove normal tobacco smoke and dust films. Don’t use abrasive cleaners on glass, because they may cause scratches. Avoid placing decals on the inside rear window, since they may have to be scraped off later. If abrasive cleaners are used on the inside of the rear window, an electric defogger element may be damaged. Any temporary license should not be attached across the defogger grid.

Cleaning the Outside of the Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax or other material may be on the blade or windshield. Clean the outside of the windshield with GM Windshield Cleaner, Bon-Ami Powder@ (GM Part No. 1050011). The windshield is clean if beads do not form when you rinse it with water. Clean the blade by wiping vigorously with a cloth soaked in full strength windshield washer solvent. Then rinse the blade with water. Wiper blades should be checked on a regular basis and replaced when worn.

Service & Appearance Care

Cleaning the Outside of Your Chevrolet (CONT) Washing Your Vehicle The best way to preserve your vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Don’t wash your vehicle in the direct rays of the sun. Don’t use strong soaps or chemical detergents. Use liquid hand, dish or car washing (non-detergent) soaps. Don’t use cleaning agents that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or a 100% cotton towel to avoid surface scratches and water spotting. High pressure vehicle washes may cause water to enter your vehicle.

...

242

Finish Care of Textured-Surface Bumper Covers To touch up any small spots after regular washing, use a solvent-type fabric cleaner such as GM Part No. 1050244 and a clean, dry cloth. To help maintain bumper covers, after washing use a cleaner/protectant like GM/Armor AllTM Part No. 1052919.

Textured-Surface Bumper Covers (VL and RS MODELS) Cleaning with a brush, a soft terry cloth or a commercial car wash is recommended for normal dirt. Never use a wire brush or abrasives. Avoid applying wax or polish to the textured-surface bumper covers. To remove wax, a commercially available wax solvent should be used. Tar and Oil Remover (GM Part No. 1050172) is also recommended. It’s also recommended for cleaning difficult soils like road tar and oil. Also recommended are solvent- type fabric cleaners such as GM Part No. 1050244. To clean white bumper covers, first use Tar and Oil Remover. If the dark areas are still visible, whiten with White Sidewall Tire Cleaner, such as GM Part No. 1050174.

Finish Care Occasional waxing or mild polishing of your Chevrolet may be necessary to remove residue from the paint finish. You can get GM approved cleaning products from your dealer. (See the Index under Appearance Care.) Your Chevrolet has a “basecoatl clearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat,

Machine compounding or aggressive polishing on a basecoatklearcoat paint finish may dull the finish or leave swirl marks.

Aluminum Wheels Your aluminum wheels have a protectivt coating similar to the painted surface of your Chevrolet. Don’t use strong soaps, chemicals, chrome polish, or other abrasive cleaners on them because you could damage this coating. After rinsing thoroughly, a wax may be applied. I NUTICE

m-

If you have aluminum wheels, don’t use an automatic vehicle wash that has hard silicon carbide cleaning brushes. These brushes can take off the protective coating.

White Sidewall Tires Your Chevrolet dealer has a GM White Sidewall Tire Cleaner. You can use a stiff brush with it.

243

Service & Appearance Care

Weatherstrips These are places where glass or metal meets rubber. Silicone grease there will make them last longer, seal better, and not squeak. Apply silicone grease with a clean cloth at least every six months.

Sheet Metal Damage If your vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti- corrosion material to the parts repaired or replaced to restore corrosion protection.

breign Material Calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, and other foreign matter can damage your vehicle’s finish if they remain on painted surfaces. Use cleaners that are marked safe for painted surfaces for these stains.

D D D

244

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into a major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer or other service outlets. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, accelerated corrosion (rust) can occur on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and other debris can collect. Dirt packed in closed areas of the frame should be loosened before being flushed. Your dealer or an underbody vehicle washing system can do this for you.

Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on your vehicle. This damage can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, Chevrolet will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within l2 months or l2,OOO miles (20 000 km) of purchase, whichever comes first.

245 I

Service & Appearance Care

Vehicle ldentification Number WIN) This is the legal identifier for your Chevrolet. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration.

Engine ldentification The eighth character in your VIN is the engine code for your GM engine. This code will help you identify your engine, specifications, and replacement parts in this section.

Service Parts Identification Label You’ll find this label on your spare tire cover or on the inside of your trunk lid. It’s very helpfbl if you ever need to order parts. On this label is:

Your VIN. Its model designation. Paint information. A list of all product options and special equipment.

Be sure that this label is not removed from the vehicle.

Add-on Electrica i Equipment

Don’t add anything electrical to your Chevrolet unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some of it can just ke- other things, from - .. working as tt, should.

1 Fuses & Circuit Breakers

The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers. and fusible thermal links in the wiring itself. This greatly reduces the chance of fires caused by electrical problems. The fuse panel is located under the lower left side of the instrument panel. To identih and check fuses, refer to the Fuse Usage chart.

X5027

Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating.

Service & Appearance Care

Fuse Rating (AMP.)

Circuitry

INSTLPS

ECM CIG

RADIO2 GAUGES

PK/TURN HTR-AIC

WIPER

F/P

RADIO 1

CTSY

WINDOW CRUISE TURN-BIU

S/LP FTP ACC HDLP

10 15 10 10

15 25

25 10 10 20

30 10 15 20 20 30 20

Instrument Panel Lamps Electronic Control Module, Fuel Injectors Cigarette Lighter, Glove Box Light Radio Power Gauges, Audible Warning System, Cluster Telltales, TCC, Rear Defogger Relay, Brake Transaxle Shift Interlock, Multiport Fuel Injection Park and Turn Lamps Heater and A/C Power, Daytime Running Lights (Canada), Anti-Lock Brakes Windshield Wipers Fuel Pump Radio Memory, Digital Clock Interior Lights, Horn, Power Locks, Audible Warning System, Remote Liftgate Release, Check Oil Light Power Window (Breaker) Cruise Control Turn Signal, Back-up Lamps Stop Lamps, Hazard Flashers Flash-To-Pass Power Locks, Rear Window Defogger (Breaker) Headlamp (Breaker)

Fuse Usage

248

Headlight Wiring The headlight wiring is protected by a circuit breaker in the fuseblock. An electrical overload will cause the lights to go on and off, or in some cases to remain off. If this happens, have your headlight system checked right away. To access the headlight circuit breaker, squeeze the plastic clip together and remove.

Windsheld Wipers The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem, have it fixed.

Power Windows and Other Power Options Circuit breakers in the fuse panel protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed.

249

Service & Appearance Care

Capacities & Specifications Engine Crankcase

When changing Jilter, up to I quart (I liter) more oil may be needed.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.0 quarts

Automatic Transaxle

Pan Removal and Replacement After Complete Overhaul

........................ ............................

4.0 quarts 6.9 quarts

When draining or replacing torque converter, more fluid may be needed.

Manual Transaxle, 5-Speed

Complete Drain and Refill

...........................

2.0 quarts

Cooling System

2.2LL4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . 1 L V 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11.7quarts 14.2quarts

. . 250

3.80 L

3.80 L 6.60 L

1.90 L

11.1 L 13.5 L

Refrigerant, Air Conditioning. . . . . . . . . . . . . . . . . . . . . . . . . . . Not all air conditioning refrigerants are the same. I f the air conditioning system in your vehicle needs refrigerant, be sure the proper refrigerant is used. I f you 're not sure, ask your Chmrolet dealer.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

See refrigerant charge label under hood.

15.2 gallons

57.5 L

Fuel Tank Power Steering

Pump Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 .OO pint Complete System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.25 pints Tire Pressures, Sizes. .................................. See Tire-Loading Information label on driver's door. Wheel Nut Torque . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 pound-feet (140 Nem) NOTE: All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual.

0.50 L 1.25 L

25 I

Service & Appearance Care

Fluids & Lubricants ITEM Antifreeze Coolant ................. Year-Round Antifreeze for Chassis Lubricant ................. General Chassis Lube, etc. (Grease Gun Insert)

APPLICATION

(Ethylene Glycol Base) Coolant Mixtures

GM PART NUMBER

SIZE

................ . . . . . . . . . .

1052753 1052497

1 gal. 14 02.

(3.8 L) (397 g)

Delco Supreme ll@ Brake Fluid . . . . . . Brake System and Clutch Master Cylinder . . . . . . . . . . . 16 DEXRON %E Automatic ........... Automatic Transaxle ...............

Transmission Fluid

(E.O.S.)

..... Manual Transaxle ................. 32 Synchromesh Transmission Fluid GM Hydraulic Fluid . . . . . . . . . . . . . . . Clutch Master Cylinder ............. 16 Engine Oil ....................... Engine Lubrication ................ GM Engine Oil Supplement ......... See your dealer for advice ........... 16 Engine Oil . . . . . . . . . . . . . . . . . . . . . Hood, Trunk and Door Hinges Windshield Washer Solvent .......... Windshield Washer Fluid Power Steering Fluid . . . . . . . . . . . . . . . Power Steering System. ............. Dielectric Silicone Grease . . . . . . . . . . . Weatherstrips ..................... Spray-A-Squeak Silicone Lubricant . . . General Purpose Silicone Lubricant, Weatherstrips. . . . . . . . . . . . . . . . . . .

1052535

105 1855 32 12345881 12345349 12345347 See the Index under Engine Oil. 1052367

oz. 02. 1 gal. oz. oz.

oz.

(0.5 L) (1.0 L) (3.8 L) (1 .o L) (0.5 L)

(0.5 L)

1050017 1052884 12345579

(1 .O L) 32 02. 16 oz. (0.5 L) 1 oz. (0.028 kg)

1052276 (aerosol) 4.5 oz. 1052277

(127 g) 12 oz. (0.35 L)

252

BULB 1156 2357NA

Replacement Bulbs OUTSIDE LIGHTS Back-UpLights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Parking/Turn Signal Lights . . . . . . . . . . . . . . . . . . . . . . . . . Center High Mount Stoplight Inside (Carpet Covered) ................................ Inside (Pedestal Mount) ................................ Outside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Halogen Headlights High/LowBeam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Side Marker Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear Side Marker Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stop/Tail/Turn Signal Lights (Coupe) . . . . . . . . . . . . . . . . . . . . . . Stop/Turn Signal Lights (Sedan) . . . . . . . . . . . . . . . . . . . . . . . . . . Taillights (Sedan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Light (Coupe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Sedan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wagon: Rear Compartment Light . . . . . . . . . . . . . . . . . . . . . . . . . Wagon: Rear Side Marker Lights . . . . . . . . . . . . . . . . . . . . . . . . . .

1141 1156 577

9004 194 24 2057 2057 194 912 105 561 194

253

Service & Appearance Care

BULB

Replacement Bulbs (CONT.) INSIDE LIGHTS Dome Light

Wagon Rear Compartment and Base .....................

Dome/Reading Lights

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Heater & A/C Control .................................. .................................. High-Beam Indicator Indicator Lights

Brake. Oil. Turn Signals .............................. Charge. Malfunction Indicator. Fasten Safety Belts. Temp . . . . .

Tailgate Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRNDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GloveBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

562

168 194 74 194

194 168 37 74 194

A 254

’

Engine Specifications

2.2L L4 3.1L

V6

VINEngineCode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displacement .......................................... Compression Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firing Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermostat Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

L4

2.2 Liters 8.85: 1 1-3-4-2

V6

3.1 Liters

8.80: 1

1-2-3-4-5-6

.192" F (89" C ) 195" F (91 " C )

255

Service & Appearance Care

Normal Maintenance Replacement Parts Air Cleaner Element

2.2L L4 . . . . , . . . . . . . . . . . . . . . . . . AC Type A-1172C 3.1L V6 . . . . . . . . . . . . . . . . . . . . . . . . AC Type A-1098C 2-24 . . . . . . . . . . . . . . . . . . . . . . . . AC Type A-925C Engine Oil Filter 2.2L L4 . . . . . . . . . . . . . . . . . . . . . . AC Type PF-47 3.1L V6 . . . . . . . . . . . . . . . . . . . . . . . . AC Type PF-51 PCV Valve 2.2L L4 . . . . . . . . . . . . . . . . . . . . . . . AC Type CV-9OOC 3.1L V6 . . . . . . . . . . . . . . . . . . . . . . . . AC Type CV-892C Spark Plugs 2.2L L4 . . . . . . . . . . . . . . . . . . . . . . . AC Type eR44LTSMA 3.1L V6 . . . . . . . . . . . . . . , . . . . . . . . . AC Type eR44LTSM

Gap: 1.14 mm (0.045 inch)

Gap: 1.14 mm (0.045 inch)

. . . 256

Notes

257 r

Notes

I

IMPORTANT KEEP ENGINE OIL AT THE PROPER

LEVEL AND CHANGE AS

RECOMMENDED

T h i s part covers the maintenance required for your Chevrolet. Your vehicle needs these services to retain its safety, dependability and emission control performance.

Pian I

Have you purchased the

GM Protection Plan?

The Plan supplements your

new vehicle warranties.

See your Chevrolet dealer for details.

Part 7 Maintenance Schedule

Section

Introduction

A Word About Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260 Your Vehicle and the Environment . . . . . . . . . . . . . . . . . . . . . . . , .260 How This Part is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

A. Scheduled Maintenance Services

Using Your Maintenance Schedules . . . . . . . . . . . . . . . . . . . . . . . .262 Selecting the Right Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262 Schedule1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Schedule11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Explanation of Scheduled Maintenance Services . . . . . . . . . . . . . .268

B. Owner Checks & Services

AtEachFuelFill ....................................... 271 AtLeastOnceaMonth .................................. 271 At Least Twice a Year . . . . . . . . . . . . . . . . . . . . . , . , . . . . . . . . . . .272 At Least Once a Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272 . . . . . . . . . . . . . . . . . . . . . . . . . . .275 C. Periodic Maintenance Inspections D. Recommended Fluids & Lubricants . . . . . . . . . . . . . . . . . . . . . . . . .276 E. MaintenanceRecord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

259 8 8 8

Maintenance Schedule Introduction

A Word About Maintenance We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their GM vehicles, maintenance needs vary. You may even need more frequent checks and replacements than you will find in the schedules in this part. So please read this part and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your Chevrolet dealer, the place many GM owners choose to have their maintenance work done. Your dealer can be relied upon to use proper parts and practices.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance or the removal of important components can significantly affect the quality of the air we breathe. Improper fluid levels or even the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to help keep your vehicle in good condition, please maintain your vehicle properly.

260

How This Part is Organized The remainder of this part is divided into five sections: Section A: Scheduled Maintenance Services shows what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs.

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be

seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work.

If you are skilled enough to do some work on your vehicle, you will probably want to get the service information GM publishes. You will find a list of publications and how to get them in this manual. See the Index under Service Publications.

Section B: Owner Checks & Services tells you what should be checked whenever you stop for fuel. It also explains what you can easily do to help keep your vehicle in good condition. Section C: Periodic Maintenance Inspections explains important inspections that your Chevrolet dealer’s service department or another qualified service center should perform. Section D: Recommended Fluids & Lubricants lists some products GM recommends to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. Section E: Maintenance Record provides a place for you to record the maintenance performed on your vehicle. Whenever any maintenance is performed, be sure to write it down in this section. This will help you determine when your next maintenance should be done. In addition, it is a good idea to keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.

26 I

Maintenance Schedule Section A: Scheduled Maintenance Services

Selecting the Right Schedule First you’ll need to decide which of the two schedules is right for your vehicle. Here is how to decide which schedule to follow:

Using bur Maintenance Schedules This section tells you the maintenance services you should have done and when you should schedule them. Your Chevrolet dealer knows your vehicle best and wants you to be happy with it. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. These schedules are for vehicles that:

carry passengers and cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information label. See the Index under Loading Your Ehicle. are driven on reasonable road surfaces within legal driving limits. use the recommended unleaded fuel. See the Index under Fuel.

Schedule I1 Follow Schedule I1 only if none of the above conditions is true.

Schedule I Is any one of these true for your vehicle? Most trips are less than 4 miles (6 km). Most trips are less than 10 miles (16 km) when outside temperatures are below freezing. The engine is at low speed most of the time (as in door-to- door delivery, or in stop-and-go traffic). You operate your vehicle in dusty areas.

If any one (or more) of these is true for your driving, follow Schedule I.

253

Maintenance Schedule Section A: Scheduled Maintenance Services (Cont.) Schedule I Follow Schedule I if your vehicle is MAINLY driven under one or more of the following conditions:

When most trips are less than 4 miles (6 km). When most trips are less than 10 miles (16 km) and outside temperatures remain below freezing. When most trips include extended idling and/or frequent low-speed operation, as in stop-and-go traffic. When operating in dusty ,areas.

Schedule I should also be followed if the vehicle is used for delivery service, police, taxi or other commercial applications.

*An Emission Control Service. b m e US. Environmental Protection Agency

has determined that the failure to pelform this maintenance item will not nullifi the emission warranty or limit recall liability prior to the completion of vehicle use&/ life. General Motors, however, urges that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

264

ITEM NO.

TO BE SERVICED

See Explanation of Scheduled Maintenance Sewices following Schedules I and II.

WHEN TO PERFORM

Miles (kiloineters) or Months (whichever occurs first).

Chassis Lubrication

I Engine Accessory Drive Belt Inspection*

(ll Transaxle Service

1 Every other oil change. I Every 30,000 Miles (50 OOO km) or 24 Months.

See Explanation of Scheduled Maintenance Services following Schedules I and 11.

I 10

I Air Filter Cleaner Replacement*

I Every 30,000 Miles (50 000 km).

The services shown in this schedule up to 48,OOO miles (80 OOO km) are to be performed after 48,OOO miles at the same intervals. MILES (000) 3 1 6 1 9 1 1 2 1 1 5 1 1 8 1 2 1 1 2 4 1 2 7 1 3 0 1 3 3 1 3 6 1 3 9 1 4 2 1 4 5 1 4 8 KILOMETERS (0001

265

Maintenance Schedule Section A: Scheduled Maintenance Services (Cont.) Schedule I/ Follow Schedule II ONLY if none of the driving conditions specified in Schedule I apply.

TO BE SERVICED

See Explanation of Scheduled Maintenance

Services following Schedules I and II.

WHEN TO PERFORM

Miles (kilometers) or Months (whichever occursfirst).

I 2

I Chassis Lubrication

I Every 7,500 Miles (12 500 km) or 12 Months.

I 4

I Engine Accessory Drive Belt Inspection* Transaxle Service

I Every 30,000 Miles (50 OOO km) or 24 Months.

See Explanation of Scheduled Maintenance Services following Schedules I and 11.

(!-Spark

Plug wire Inspection**

F] Air Cleaner Filter Replacement*

I Every 30,000 Miles (50 OOO km). 1 Every 30,000 Miles (50 OOO km).

*An Emission Control Service. ~2 The US. Environmental Protection Agency

has determined that the failure to pelform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of vehicle useful life. General Motors, however, urges that all recommended maintenance services be pei$ormed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

266

r The services shown in this schedule up to 45,000 miles (75 OOO km) are to be

performed after 45,000 miles at the same intervals. I MILES (000)

KILOMETERS (000)

22.5

7.5

30

15

12.5

37.5

25

50

37.5

62.5

45

75

267

Maintenance Schedule Section A: Scheduled Maintenance Services (cont.) Explanation of Scheduled Maintenance Services Below are explanations of the services listed in Schedule I and Schedule II. The proper fluids and lubricants to use are listed in Section D. Make sure whoever services your vehicle uses ITEM NO. SERVICE

ITEM NO.

Engine Oil and Filter Change-Always use SG Energy Conserving 11 oils of proper viscosity. The “ S G ’ designation may be shown alone or in combination with others, such as “SG/CC,” “SG/CD” or “SF, SG, CC,” etc. To determine the preferred viscosity for your vehicle’s engine (e.g., SAE 5W-30 or SAE 10W-30), see the Index under Engine Oil. Chassis Lubrication-Lubricate linkage, parking brake cable guides, underbody contact points and linkage. Lubricate the front and rear suspension and steering linkage.

the transaxle shift

these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. Note: To determine your engine’s displacement and code, see the Index under Engine Identification.

SERVICE Tire and Wheel Inspection and Rotation-For proper wear and maximum tire life, rotate your tires following the instructions in this manual. See the Index under Eres, Inspection & Rotation. Check the tires for uneven wear or damage. If you see irregular or premature wear, check the wheel alignment. Check for damaged wheels also.

Emission Control Service.

ITEM NO. SERVICE

Engine Accessory Drive Belt(s) Inspection*- Inspect the belt(s) for cracks, fraying, wear and proper tension. Replace as needed. Cooling System Service*-Drain, flush and refill the system with new or approved recycled coolant conforming to GM Specification 1825M. Keep coolant at the proper mixture as specified. See the Index under Coolant. This provides proper freeze protection, corrosion inhibitor level and engine operating temperature. Inspect hoses and replace if they are cracked, swollen or deteriorated. Tighten screw-type hose clamps. Clean the outside of the radiator and air conditioning condenser. Wash the pressure cap and neck. To help ensure proper operation, we recommend a pressure test of both the cooling system and the pressure cap. Transaxle Service-For manual transaxles, fluid doesn't require changing. For automatic transaxles, change both the fluid and filter every 15,000 miles (25 000 km) if the vehicle is mainly driven under one or more of these conditions:

ITEM NO. SERVICE

In heavy city traffic where the outside temperature regularly reaches 90" F (32" C) or higher. In hilly or mountainous terrain. Uses such as found in taxi, police car or delivery service.

If you do not use your vehicle under any of these conditions, change both the fluid and filter every 100,000 miles (160 0oO km). Spark Plug Replacement*-Replace spark plugs with the proper type. See the Index under Replacement Parts. Spark Plug Wire Inspection* *-Inspect for burns, cracks or other damage. Check the boot fit at the coils and at the spark plugs. Replace wires as needed. Exhaust Gas Recirculation (EGR) System Inspection (2.2L L4 Code 4 engine)" *-Conduct the EGR system service as described in the service manual. To purchase a service manual , see the Index under Service Publications.

Maintenance Schedule Section A: Scheduled Maintenance Services (Cont.)

ITEM NO. SERVICE 10 Air Cleaner Filter Replacement*-Replace every

30,000 miles (50 OOO km) or more often under dusty conditions. Ask your dealer for the proper replacement intervals for your driving conditions.

ITEM NO. SERVICE

11

Fuel Tank, Cap and Lines Inspection**- Inspect fuel tank, cap and lines (including fuel rails and injection assembly) for damage or leaks. Inspect fuel cap gasket for an even filler neck imprint or any damage. Replace parts as needed. Periodic replacement of the fuel filter is not required.

*An Emission Control Service. ~2 The US. Environmental Protection Agency has determined that the fuilure to pe$orm this maintenance item will not nullijE the emission warranty or

limit recall liability prior to the completion of vehicle usefirl life. General Motors, however, urges that all recommended maintenance sewices be per$ormed at the indicated intervals and the maintenance be recorded in Section E: Maintenance Record.

270

Section B: Owner Checks & Services

Listed below are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle.

Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Section D.

At Each Fuel Fill (It is important for you or a service station attendant to perform these underhood checks at each fuel fill.)

CHECK

OR SERVICE Engine Oil Level

Engine Coolant Level Check

Windshield Washer Fluid Level if necessary.

WHAT TO DO

further details.

1 Check the engine oil level and add the proper oil if necessary. See the Index under Engine Oil for

coolant mix if necessary. See the Index under Coolant for further details. Check the windshield washer fluid level in the windshield washer tank and add the proper fluid

the engine coolant level in the coolant recovery tank or surge tank and add the proper

See the Index under Windshield Washer Fluid for further details.

At Least Once a Month

CHECK

OR SERVICE

WHAT TO DO

Tire Inflation

Check tire inflation. Make sure they are inflated to the pressures specified on the Tire-Loading Information label located on the rear edge of the driver’s door. See the Index under fires for further details.

27 I I . .

Maintenance Schedule Section B: Owner Checks & Services (Cont.) At Least Twice a Year

CHECK

OR SERVICE Hydraulic Clutch

WHAT TO DO

Check the fluid level in the clutch reservoir. See the Index under Hydraulic Clutch. A fluid loss in this system could indicate a problem. Have the system inspected and repaired at once. System Inspection

CHECK

OR SERVICE

At Least Once a Year I Lubricate the key lock cylinders with the lubricant specified in Section D. Lubricate all body door hinges. Also lubricate all hinges and latches, including those for the hood, headlight door assemblies (if equipped), fuel door, trunk, glove box door, console door and any folding seat hardware. Section D tells you what to use.

Key Lock Cylinders Body Lubrication

WHAT TO DO

I CAUTION

1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake (see the Index under Parking Brake if necessary) and the

regular brake.

NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. On automatic transaxle vehicles, try to start the engine in each gear. The starter should work only in P (Park) or N (Neutral). If the starter works in any other position, your vehicle needs service. On manual transaxle vehicles, put the shift lever in N (Neutral), push the clutch down halfway and try to start the engine. The starter should work only when the clutch is pushed down all the way to the floor. If the starter works when the clutch isn’t pushed all the way down, your vehicle needs service.

... L

272

CHECK

OR SERVICE

Interlock-BTSI (Automatic Transaxle

Steering Column Lock

WHAT TO DO

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room around the vehicle. It should be parked on h

level surface.

2. Firmly apply the parking brake (see the I d a under Parking Brake if necessary). NOTE: Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the key to the RUN position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), your vehicle’s BTSI needs service.

While parked, and with the parking brake set, try to turn the key to Luck in each shift lever position.

With an automatic transaxle, the key should turn to Lock only when the shift lever is in P (Park). With a manual transaxle, the key should turn to Lock only when the shift lever is in R (Reverse).

On vehicles with a key release lever, try to turn the key to Lock without pressing the lever. The key should turn to Lock only with the key lever depressed. On all vehicles, the key should come out only in Lock.

273

Maintenance Schedule Section B: Owner Checks & Services (Cont.)

At Least Once a Year (CONT:)

WHAT TO DO

CHECK

~~

OR SERVICE Parking Brake and Automatic Transaxle P (Park) Mechanism When Check

you are doing this check, your vehicle could begin

A injured and property could be damaged. Make in case it begins to roll. Be ready to

to move. You or others could be sure there is room in front of your vehicle )ly the -gular brake at onc - Thould the vehicle begin to

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.

To check the parking brake: With the engine running and the transaxle in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism’s holding ability: Shift to P (Park). Then release all brakes.

I care to clean thoroughly any areas where mud and other debris can collect.

At least every spring, use plain water to flush any corrosive materials from the underbody. Take

Underbody Flushing

274

Section C: Periodic Maintenance Inspections

Listed below are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your GM dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once.

INSPECTION OR

SERVICE

Steering, Suspension and Front-Wheel-Drive Axle Boot and Seal Inspection Exhaust System Inspection

Throttle Linkage Inspection

WHAT SHOULD BE DONE

Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear, or lack of lubrication. Inspect the power steering lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections, or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See the Index under Engine Exhaust. Inspect the throttle linkage for interference or binding, and for damaged or missing parts. Replace parts as needed. Inspect the complete system. Inspect brake lines and hoses for proper hookup, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Also inspect drum brake linings for wear and cracks. Inspect other brake parts, including drums, wheel cylinders, calipers, parking brake, etc. Check parking brake adjustment. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking. NOTE: A low brake fluid level can indicate worn disc brake pads which may need to be serviced. Also, if the brake system warning light stays on or comes on, something may be wrong with the brake system. See the Index under Brake System Warning Light. If your anti-lock brake system warning light stays on, comes on or flashes, something may be wrong with the anti-lock brake system. See the Index under Anti-Lock Brake System Warning Light.

275 . .

Maintenance Schedule Section D: Recommended Fluids & Lubricants

NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your GM dealer.

USAGE

Engine Oil

Engine Coolant

Hydraulic Brake System Hydraulic Clutch System Parking Brake Guides

Power Steering System Manual Transaxle ~~ Automatic Transaxle

276

FWID/WBRICANT

GM Goodwrench Motor Oil or equivalent for API service SG Energy Conserving II oils of the proper viscosity. The “SG” designation may be shown alone or in combination with others, such as “SG/CC,” “SG/CD,” or “SF, SG, CC,” etc. To determine the preferred viscosity for your vehicle’s engine, see the Index under Engine Oil. A 50/50 mixture of water (preferably distilled) and good quality ethylene glycol base antifreeze (GM Part No. 1052753 or equivalent) conforming to GM Specification 1825M or approved recycled coolant conforming to GM Specification 1825M. Delco Supreme ll@ Brake Fluid (GM Part No. 1052535) or equivalent DOT-3 Brake Fluid.

Hydraulic Clutch Fluid (GM Part No. 12345347) or equivalent.

Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB or GM Part No. 1052497 or equivalent. GM Hydraulic Power Steering Fluid (GM Part No. 1052884) or equivalent. Synchromesh Transmission Fluid (GM Part No. 12345349) or equivalent. DEXRON@-IIE Automatic Transmission Fluid (GM Part No. 12345881).

I

USAGE

Key Lock Cylinders

Lubricate with Multi-Purpose Lubricant (GM Part No. l2345l20), synthetic SAE SW-30 engine oil or silicone lubricant (GM Part No. 1052276 or 1052277).

FUIID/LUBRICANT

No. 1052497 or equivalent. Engine oil.

Manual Transaxle Shift Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB or GM Part Linkage Automatic Transaxle Shift Linkage Clutch Linkage Pivot Engine Points Chassis Lubrication

Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB or GM Part No. 1052497 or equivalent.

oil.

Windshield Washer GM Solvent

Optikleen@ Washer Solvent (GM Part No. 1051515) or equivalent.

277

Maintenance Schedule Section D: Recommended Fluids & Lubricants (Conr.)

USAGE

FWID/LUBRICANT

Hood Latch Assembly a. Pivots and Spring

Anchor

b. Release Pawl

Hood and Door Hinges, Fuel Door Hinge, Rear Compartment Lid Hinges, Wagon Tailgatt Hinge, Rear Folding Seat Weatherstrips

~~~

a. Engine oil.

b. Chassis lubricant meeting requirements of NLGI Grade 2, Category LB or GC-LB

or GM Part No. 1052497 or equivalent.

Engine oil or Lubriplate Lubricant (GM Part No. 1050109).

Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

lee the Index under Replacement Parts for recommended replacement filters, valves and spark plugs.

Section E: Maintenance Record

After the scheduled services are performed, record the date, odometer reading and who performed the service in the columns indicated. When completing the Maintenance Performed column, insert the numbers from the Schedule

DATE

ODOMETER

SERVICED BY

READING

I or Schedule I1 maintenance charts which correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

I MAINTENANCE PERFORMED

279

MAINTENANCE

PERFORMED

Maintenance Schedule Section E: Maintenance Record (Cont.)

DATE

ODOMETER READING

SERVICED BY

280

Part 8 Customer Assistance Information

H e r e you will find out how to contact Chevrolet if you need assistance . This part also tells you how to obtain service publications and how to report any safety defects .

Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Customer Assistance for the Hearing or Speech Impaired . . . . . . . . . . . . . . . . . . 283 BBB MediatiodArbitration Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Chevrolet Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Service Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Customer Assistance Information

Customer Satisfacion Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer’s Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

282

STEP ONE: Discuss your concern with a member of dealership management. Complaints can often be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO: If after contacting a member of Dealership Management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-13U. In all other overseas locations, contact GM International Export Sales in Canada by calling 1-416-644-4112.

For prompt assistance, please have the following information available to give the Customer Assistance Representative:

Your name, address, telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate attached to the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern

When contacting Chevrolet, please remember that your concern will likely be resolved in the dealership, using the dealership’s facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern.

We encourage you to call the toll-free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Chevrolet, write to:

United States Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 7047 Troy, MI 48007-7047 Canada General Motors of Canada Limited Customer Assistance Center 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

A listing of all Chevrolet offices and offices outside the U.S. which can assist you can also be found in the warranty booklet.

Customer Assistance For the Hearing or Speech lmpaired To assist owners who have hearing difficulties, Chevrolet has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Chevrolet by dialing: 1-800-TDD-CHEV. (TDD users in Canada can dial 1-800-263-3830.)

I I . .

Customer Assistance Information

GM Parficipation In Better Business Bureau MediationArbitmtion Program* Our experience has shown that the Customer Satisfaction Procedure described earlier in this part has been very successful in achieving customer satisfaction. However, if you have not been substantially satisfied, Chevrolet wants you to be aware of GM’s voluntary participation in a no-charge mediatiodarbitration program called BBB AUTO LINE. This program is administered by the Council of Better Business Bureaus through local Better Business Bureaus. The program can resolve individual disputes involving vehicle repairs and the interpretation of your New Vehicle Limited Warranty.

We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Procedure. However, you may file a claim at any time by contacting your local Better Business Bureau (BBB) at the following toll-free number: 1-800-955-5100. For further information about filing a claim, you may also write to:

BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203

In order to file a claim, you will have to provide your name and address, the vehicle identification number (VIN) of your vehicle, and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an impartial third-party arbitrator at an informal hearing. The arbitrator will render a decision in your case, which you may accept or reject. If you accept a valid arbitrator decision, GM will be bound by that decision. The entire dispute settlement process should ordinarily take about 40 days from the time you file your complaint to the time a

Whatever your preference may be, remember that if you are unhappy with the results of BBB AUTO LINE, you can still go to court because an arbitrator's decision is binding on GM but not on you, unless you accept it. Eligibility is limited by vehicle age/mileage and other factors. For further information concerning the program, call the BBB at 1-800-955-5100. You may also call the Chevrolet Customer Assistance Center.

* ?his program may not be available in all states, depending on state law. Canadian owners refer to your warranty booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

** Some states may require that you$le a claim with BBB AUKI LAVE before resorting to state-operated procedures (including court).

decision is rendered '(or 47 days if you did not first contact your dealer or Chevrolet) . We encourage you to use this program before or instead of resorting to the courts. We believe it offers advantages over courts in most jurisdictions because it is fast, free of charge, and informal (lawyers are not usually present, although you may retain one at your expense if you choose). Arbitrators make decisions based on the principles of fairness and equity, and are not required to duplicate the functions of :ourts by strictly applying state or federal law. If you wish to go to court, however, we do not require that you first File a claim with BBB AUTO LINE** unless state law provides otherwise.

285

Customer Assistance Information

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the Hotline.

286

Repofling Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada Box 8880 Ottawa, Ontario KlG 352

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020, or write:

Chevrolet Motor Division Customer Assistance Center P.O. Box 7047 Troy, Michigan 48007-7047

In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write:

General Motors of Canada Limited Customer Assistance Center 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Chevrolet Roadside Assistance Program To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet is excited to announce the establishment of the Chevrolet/Geo Roadside Assistance Center. As the owner of a 1993 Chevrolet/Geo, your membership in Roadside Assistance is free.

24-Hour Roadside Assistance Number Roadside Assistance is available 24 hours a day, 365 days a year, by calling 1-800-CHEV USA (1-800-243-8872). This toll-free number will provide you over-the-phone roadside assistance with minor mechanical problems.'" If your problem cannot be resolved over the phone, our advisors have access to a nationwide network of dealer- recommended service providers. The following services are available:

Towing Locksmith Tire repair Glass replacement Rental car or taxi Additional services as necessary

The Roadside Assistance Center uses companies that will provide you with quality and priority service. When roadside services are required, our advisors will explain any payment obligations that may be incurred for utilizing outside services. For prompt assistance when calling, please have the following available to give to the advisor:

Vehicle Identification Number License plate number Vehicle color Vehicle location Telephone number where you can be reached Vehicle mileage Description of problem

*In Canada, please consult your GM dealer regarding availability of Roadside Assistance.

Please refer to the Roadside Assistance