Air Conditioning Compressor Clutch ABS Module-Stabilitrak Antilock Brake Controller
AUX OUTLET Rear Accessory Power Outlet
BRK
VAC PUMP
CCP
CCP/RLY
COILS
ECM 1
ECM/
TCM BATT
ECM/TCM IGN
Brake Vacuum Pump
Climate Control Panel Climate Control Panel, Headlamp Level Control, Active Cruise Control, Relay Coils, Starter, Front Blower Engine Control Module (ECM) ECM, Transmission Control Module (TCM) ECM, TCM, Instrument Panel Cluster
6-119
Fuses Mini
EKM/I/P MDL
EVEN COILS
FOG LAMP FRT PWR OUTLET
FUEL COOL
HORN HTD
WASH/AQS
HUD
I/BEAM
I/P MDL/ALDL
LIC DIM
Usage
Easy Key Module (EKM), Instrument Panel Module (I/P MDL) Even Ignition Coils, Even Fuel Injectors Front Fog Lamps
Front Accessory Power Outlet
Fuel Cooling Horn Heated Headlamp Washer, Air Quality Sensor Heads-Up Display, Steering Column Switch IntelliBeam Relay Instrument Panel Module, Assembly Line Data Link Connector License Plate, Instrument Panel Dimming
LT HI BEAM Driver Side High Beam Headlamp LT LO BEAM Driver Side Low Beam Headlamp Driver Side Park Lamp/Driver Side Taillamp
LT PRK
6-120
Fuses Mini
ODD COILS
POST
O2 SNSR
Usage
Odd Ignition Coils, Odd Fuel Injectors
Post Oxygen Sensor
PRE O2 SNSR Pre Oxygen Sensor, CAM Sensors
RAIN
SNSR/TPM
RT HI BEAM
RT LO BEAM
RT PRK
SPARE SPARE SPARE SPARE SPARE SPARE SPARE
Rain Sensor, Relay Coil: Headlamp Wash Passenger Side High Beam Headlamp Passenger Side Low Beam Headlamp Passenger Side Park Lamp, Passenger Side Taillamp Spare Spare Spare Spare Spare Spare Spare
Fuses Mini
Usage
Relays
Usage
Usage
Air Conditioning Compressor Clutch
RUN CRNK
V/CHK
WPR
Instrument Panel Module-Voltage Check Wipe/Wash Module Assembly
WPR SW/VICS Rain Sensor, Wiper Switch
Relays
A/C CMPRSR
CLTCH
ACCY
BRK
VAC PUMP
FAN S/P
FOG LAMP FRT BLWR FUEL COOL
HI BEAM
HI FAN SPD
HORN
Accessory, Rain Sensor, Headlamp Washer Relay Coil, Windshield Wiper/Washer Module
Brake Vacuum Pump
Cooling Fan Series/Parallel Fog Lamps Front Blower Motor Fuel Cooling Pump High Beam Headlamp Cooling Fan High Speed Horn
LO FAN SPD Cooling Fan Low Speed LOW BEAM W/
O HID/HID
PRK LAMP
PWR/TRN
SPARE SPARE SPARE STRTR WPR HI
Circuit
Breakers
Low Beam Headlamp, High Intensity Discharge (HID) Parking Lamps, Instrument Panel Dimming, Rear License Plate Lamps Engine Controls Heated Washer Nozzle, Air Quality, Antilock Brake System, Climate Control Panel, TCM, ECM, Instrument Panel Cluster Spare Spare Spare Starter Windshield Wiper High Speed
Usage
HDLP WASH
Headlamp Washer Motor (Circuit Breaker)
6-121
To reinstall the rear seat cushion, do the following:
Rear Underseat Fuse Block Removing the Rear Seat Cushion Notice: If you touch the exposed wires with the metal on the seat cushion, you could cause a short that could damage the battery and or wires. Avoid contact between the rear seat and the fuse center whenever you remove or reinstall the rear seat. Do not remove covers from any of the covered parts, and do not store anything under the seats. To remove the rear seat cushion, do the following:
1. Pull up on the front of the cushion to release the
front hooks.
2. Pull the cushion up and out toward the front of the
vehicle.
6-122
{ WARNING:
A safety belt that is not properly routed through the seat cushion or is twisted will not provide the protection needed in a crash. If the safety belt has not been routed through the seat cushion at all, it will not be there to work for the next passenger. The person sitting in that position could be badly injured. After reinstalling the seat cushion, always check to be sure that the safety belts are properly routed and are not twisted.
1. Buckle the center passenger position safety belt,
then route the safety belts through the proper slots in the seat cushion. Do not let the safety belts get twisted.
2. Slide the rear of the cushion up and under the
seatback so the rear-locating guides hook into the wire loops on the back frame.
3. With the seat cushion lowered, push rearward and
then press down on the seat cushion until the spring locks on both ends engage.
4. Check to make sure the safety belts are properly
routed and that no portion of any safety belt is trapped under the seat. Also make sure the seat cushion is secured.
Rear Underseat Fuse Block
There is a fuse block located under the rear seat on the driver side and passenger side of the vehicle. The rear seat cushion must be removed to access the fuse blocks. See “Removing the Rear Seat Cushion” listed previously in this section. To access the fuses, push in the two tabs, then lift the cover off.
6-123
The vehicle may not have all the fuses listed below. Driver's Side
6-124
Fuses AMP
SPARE
THEFT/SHFT
MRTD MDL
Usage
Amplifier Spare Theft Sensors, Auto Shifter, Power Sounder Magnetic Ride Control Module (Option)
REAR DR MDL Rear Door Modules
ELC EXH
DDM
Electronic Level Control, Exhaust Solenoid (Option) Driver Door Module, Front Door SubWoofers (Option)
TV/VICS/SCM Infotainment (Export Only),
Supervisory Control Module (Option)
REAR HTD/
SEATS SPARE
Rear Heated Seats
Spare
Fuses SPARE
IGN3
Usage
Spare Front Passenger Heated Seat, Auto Shifter, Occupant Protection, Electronic Tension Reducer for Seatbelt
REAR
SHLF SPKR
Rear Shelf Speaker (Option)
MSM
Memory Seat Module Lumbar
TRUNK
RELSE SW
Trunk Release, Valet Lockout Switch
BCK/UP LAMP
Reverse Lamps, Rear Parking Aid, Inside Rearview Mirrors
AIR BAG/BATT Airbag POS LAMPS ELC CMPRSR Automatic Level Control (Option)
Rear Taillamps
6-125
Relays SPARE
ELC CMPRSR
LT POS
RT POS
RUN
STDBY LAMP
Usage
Spare
Electronic Level Control,
Compressor (Option)
Left Rear Taillamp, Position Lamps
(Option)
Right Rear Taillamp, Position Lamps
(Option)
Ignition 3
Rear Taillamps, Position Lamps
(Option)
TRUNK RELSE Trunk Release Motor BCK/UP LAMP Reverse Lamps, Rear Parking Aid,
Inside Rearview Mirror
Circuit
Breakers
PWR SEATS
Power Seats
Diodes SPARE
Spare
Joint
Connector
Usage
Usage
Usage
J/C
Splice Pack (Green)
6-126
Passenger's Side
6-127
Fuses
REAR/FOG
RIM
RIM /RPA
/ISRVM /CLM
RUN/CRNK
S/ROOF SPARE
Usage
Rear Fog Lamps (Option) Rear Integration Module Rear Integration Module, Rear Parking Aid, Inside Rearview Mirror, Column Lock Module, Power Sounder, Active Front Steering (AFS), Supervisory Control Module UHBEC Run, CRNK Relay Coil, Rear Fog Lamp Relay Coil Sun Roof Module (Option) Spare
STOP LAMPS Stop Lamps
RT TRN/SZBA
Right Turn Signal, Side Blind Zone Alert (Option)
Fuses
Usage
AIRBAG/IGN
Sensing and Diagnostic Monitor, Automatic Occupant Sensor, Passenger Supplemental Inflatable Restraint
CNSTR/VENT Canister Vent Solenoid
SPARE
FRT PDM
FUEL PUMP
HTD STR RF HTD/ SEAT/XM
Spare Front Passenger Door Module, Right Power Subwoofer Fuel Pump Heated Steering Wheel Front Passenger Heated Seat, S-Band™ Antenna
INT LAMP
RDO/ONSTAR Radio, OnStar® Interior Lamps Left Turn Signal, Lane Departure Warning (Option)
LT TRN/LDW
REAR DEFOG Rear Defogger
6-128
Usage
Circuit
Breakers WINDOW
MTRS
Usage
Power Window Motors Circuit Breaker
Relays SPARE
FUEL PUMP
Spare Fuel Pump Interior Lamps REAR DEFOG Rear Defogger
INT LAMP
REAR/FOG RUN/CRNK
SPARE
STOP LAMP
Rear Fog Lamps (Option)
Ignition 1
Spare
Stop Lamp
Diodes
Usage
TRUNK DIODE Trunk Release
Joint
Connector
Usage
J/C
Splice Pack (Blue)
6-129
Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 7‑9 for more information.
Application
Metric
English
Capacities
Air Conditioning Refrigerant R134a
For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more
information.
Brake Fluid Capacities Cooling System
3.6L V6 Engine 4.6L V8 Engine
Engine Oil with Filter
3.6L V6 Engines 4.6L V8 Engine
Fuel Tank
6-130
1.0 L
10.8 L 11.7 L
5.7 L 7.6 L 66.2 L
1.1 qt
11.4 qt 12.4 qt
6.0 qt 8.0 qt 17.5 gal
Application
Transmission Fluid (Pan Removal and Filter Replacement)
6-Speed Automatic
Metric
6.3 L
Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level as recommended in this manual. Recheck the fluid level after filling.
140 Y
Capacities
English
6.7 qt 100 lb ft
Engine 3.6L SIDI V6 Engine 4.6L DOHC V8 Engine
Engine Specifications
VIN Code
Transmission
Automatic Automatic
Spark Plug Gap 1.11 mm (0.044 in) 1.27 mm (0.050 in)
6-131
2 NOTES
6-132
Section 7 Maintenance Schedule
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . 7-7
Recommended Fluids and Lubricants . . . . . . . . . . . 7-9
Maintenance Replacement Parts . . . . . . . . . . . . . . . 7-11
Engine Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 7-12
Maintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
7-1
Maintenance Schedule
Introduction Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer.
The maintenance schedule is for vehicles that:
carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Loading the Vehicle on page 5‑23. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 6‑7 .
{ WARNING:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 6‑5.
7-2
At your General Motors dealer/retailer, you can be certain that you will receive the highest level of service available. Your dealer /retailer has specially trained service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 7‑9 and Maintenance Replacement Parts on page 7‑11 . We recommend the use of genuine parts from your dealer/retailer. Rotation of New Tires Tire rotation is not recommended if the vehicle has different size tires on the front and rear wheels. If tire rotation is recommended for the vehicle, to maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Inspection and Rotation on page 6‑67 .
Scheduled Maintenance When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 6‑18 . An Emission Control Service. When the Change Engine Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 6‑21. When the Change Engine Oil Soon message displays, certain services, checks, and inspections are required.
7-3
Every Engine Oil Change . Change engine oil and filter. See Engine Oil on
page 6‑18 . An Emission Control Service.
. Engine coolant level check. See Engine Coolant
on page 6‑27 .
. Windshield washer fluid level check. See
Windshield Washer Fluid on page 6‑36. Tire inflation check. See Inflation - Tire Pressure on page 6‑60 . Tire wear inspection. See Tire Inspection and Rotation on page 6‑67. If tire rotation is recommended for the vehicle, rotate tires. See Tire Inspection and Rotation on page 6‑67 . Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked.
. Engine air cleaner filter inspection. See Engine Air
Cleaner/Filter on page 6‑23.
. Brake system inspection (or every 12 months,
whichever occurs first).
. Steering and suspension inspection. Visual
inspection for damaged, loose, or missing parts or signs of wear.
7-4
. Engine cooling system inspection. Visual
inspection of hoses, pipes, fittings, and clamps and replacement, if needed.
. Windshield wiper blade inspection for wear,
cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Windshield and Wiper Blades on page 6‑113. Worn or damaged wiper blade replacement. See Windshield Wiper Blade Replacement on page 6‑51 .
. Body hinges and latches, key lock cylinders,
rear compartment hinges, console door hinges, and glove box door hinges lubrication. See Recommended Fluids and Lubricants on page 7‑9 . More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.
. Restraint system component check. See Checking
the Restraint Systems on page 2‑68.
. Automatic transmission fluid level check and
adding fluid, if needed. See Automatic Transmission Fluid on page 6‑25.
Additional Required Services At Each Fuel Stop . Engine oil level check. See Engine Oil on
page 6‑18 .
. Engine coolant level check. See Engine Coolant
on page 6‑27 .
. Windshield washer fluid level check. See
Windshield Washer Fluid on page 6‑36.
Once a Month
Tire inflation check. See Inflation - Tire Pressure on page 6‑60 . Tire wear inspection. See Tire Inspection and Rotation on page 6‑67.
Once a Year . Starter switch check. See Owner Checks and
Services on page 7‑7.
. Parking brake and automatic transmission P (Park)
mechanism check. See Owner Checks and Services on page 7‑7.
. Automatic transmission shiftlock control system
check. See Owner Checks and Services on page 7‑7 .
. Engine cooling system and pressure cap pressure
check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 6‑26 .
. Exhaust system and nearby heat shields
inspection for loose or damaged components.
. Accelerator pedal check for damage, high effort,
or binding. Replace if needed. If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit. See Tire Sealant and Compressor Kit (Without Selector Switch) on page 6‑78 or Tire Sealant and Compressor Kit (With Selector Switch) on page 6‑87.
Once Every Two Years . Vehicles using DOT 4 brake fluid only: Brake fluid
replacement.
First Engine Oil Change After Every 40 000 km/25,000 Miles
Fuel system inspection for damage or leaks.
. Passenger compartment air filter replacement (or
every 12 months, whichever occurs first). More frequent replacement may be required if vehicle is driven regularly under dusty conditions.
7-5
First Engine Oil Change After Every 64 000 km/40,000 Miles
3.6L (Code V) V6 Engine Only: Engine air cleaner filter replacement. See Engine Air Cleaner/Filter on page 6‑23 .
First Engine Oil Change After Every 80 000 km/50,000 Miles
4.6L (Code A) V8 Engine Only: Engine air cleaner filter replacement. See Engine Air Cleaner/Filter on page 6‑23 .
. Automatic transmission fluid and filter change
(severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 6‑25.
. All‐wheel drive only: Transfer case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris.
First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid and filter change (normal service). See Automatic Transmission Fluid on page 6‑25.
. All‐wheel drive only: Transfer case fluid change
(normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris.
. Spark plug replacement. An Emission Control
Service.
First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system drain, flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Engine Coolant on page 6‑27 . An Emission Control Service.
. Engine accessory drive belt inspection for fraying,
excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.
7-6
Owner Checks and Services Starter Switch Check
{ WARNING:
Automatic Transmission Shift Lock Control System Check
{ WARNING:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough
room around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 3‑33. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 3‑33 . Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off and without applying the
regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.
7-7
Parking Brake and Automatic Transmission P (Park) Mechanism Check
{ WARNING:
When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake's holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the P (Park) mechanism's holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required.
7-8
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Fluid/Lubricant
Engine Oil
The engine requires a special engine oil meeting GM Standard GM4718M. Oils meeting this standard can be identified as synthetic, and should also be identified with the American Petroleum Institute (API) Certified for Gasoline Engines starburst symbol. However, not all synthetic API oils with the starburst symbol will meet this GM standard. Look for and use only oil that meets GM Standard GM4718M. For the proper viscosity, see Engine Oil on page 6‑18 .
Usage
Fluid/Lubricant
Engine Cooling
System
Hydraulic
Brake System
Windshield
Washer
Parking Brake Cable Guides
Power Steering
System
Automatic
Transmission
50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 6‑27 . DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320).
Optikleen® Washer Solvent.
Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.
7-9
Usage
Key Lock Cylinders
Rear Axle
Front Axle (All-Wheel
Drive)
Transfer Case
(All-Wheel
Drive)
Fluid/Lubricant
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115. Manual Transmission Fluid (GM Part No. U.S. 88861800, in Canada 88861801).
Usage
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor,
and
Release Pawl
Hood and Door
Hinges
Weatherstrip Conditioning
Fluid/Lubricant
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
7-10
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.
Part Engine Air Cleaner/Filter Element
3.6L and 4.6L Engines
Engine Oil Filter 3.6L Engines 4.6L Engine
Passenger Compartment Air Filter Spark Plugs
3.6L Engines 4.6L Engine
Wiper Blades
Driver Side – 56.5 cm (22 in) Passenger Side – 53.0 cm (21 in)
GM Part Number
ACDelco Part Number
25798271
25177917
89017342
88957450
92220447
12571535
88958361
88958359
A2944C
PF2129
PF61
CF13C
41-990
41-987
—
—
7-11
Engine Drive Belt Routing
3.6L V6 Engine
4.6L V8 Engine
7-12
Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Maintenance Record
7-13
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Maintenance Record (cont'd)
7-14
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Maintenance Record (cont'd)
7-15
Date
Odometer Reading
Serviced By
Maintenance Stamp
Services Performed
Maintenance Record (cont'd)
7-16
Section 8 Customer Assistance Information
Customer Assistance and Information . . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to the United States
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to General Motors . . . 8-15
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
OnStar® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18
8-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
If after contacting a member of
STEP TWO : dealership management, it appears your concern cannot be resolved by the dealership without further help, in the United States, call the Cadillac Customer Assistance Center, 24 hours a day, at 1-800-458-8006. In Canada, call the Canadian Cadillac Customer Communication Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative:
. Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. . Dealership name and location. . Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
8-2
STEP THREE (U.S. Owners) : Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
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STEP THREE (Canadian Owners): General Motors Participation in the Mediation/ Arbitration Program In the event that you do not feel your concerns have been addressed after the following the procedure outlined in Steps One and Two. General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to the
Mediation/Arbitration Program at the following address:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).
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Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/cadillac Information and services customized for your specific vehicle — all in one convenient place.
. Digital owner manual, warranty information,
and more
. Online service and maintenance records
Find Cadillac dealers for service nationwide
. Exclusive privileges and offers . Recall notices for your specific vehicle . OnStar® and GM Cardmember Services Earnings
summaries
Other Helpful Links: Cadillac − www.cadillac.com Cadillac Merchandise — www.cadillaccollection.com Help Center — www.cadillac.com/helpcenter
FAQ
. Contact Us
My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:
. My Showroom: Find and save information on
vehicles and current offers in your area.
. My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers.
. My Driveway: Access quick links to parts and
service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.
. My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within www.gm.ca.
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From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-CMCC (2622). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
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Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/ scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle's eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
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Roadside Service In the United States or Canada, call 1-800-882-1112. Text Telephone (TTY), U.S. only, call 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready:
. Your name, home address, and home telephone
number Telephone number of your location Location of the vehicle
. Model, year, color, and license plate number of the
vehicle
. Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
. Description of the problem
Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Cadillac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Cadillac Owner Privileges™ . Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
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. Emergency Tow From a Public Road or
Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service is provided to change a flat tire with spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service is provided to jump
start a dead battery. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 year/100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car.
Cadillac Technician Roadside Service (U.S. only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service. A dealer technician will travel to your location within a 30 mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs. Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting or changing of snow tires,
chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
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Services Specific to Canadian Purchased Vehicles
Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Limit of six requests per year. Trip Interruption Benefits and Assistance: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/ retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid specific warranties in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required.
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Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service to a destination up to 10 miles (16 km) from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires warranty repairs, and public transportation is used instead of the dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for a warranty repair. If you obtain a rental vehicle on your own, please see your dealer for the maximum number of days allowed and the allowance per rental day. Rental reimbursement must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.
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Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle's resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to
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ensure that your vehicle's designed appearance, durability and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle's originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your GM dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see Roadside Service on
page 8‑8
Gather the following information:
. Driver's name, address, phone number . Driver's license number . Owner's name, address, phone number . Vehicle license plate . Vehicle make, model and model year . Vehicle Identification Number (VIN)
Insurance company and policy number
. General description of the damage to the other
vehicle
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Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See After an Airbag Inflates? on page 2‑59. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.
If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.
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To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1‐888‐446‐2000, or write:
Canadian Cadillac Customer Communication
Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
8-15
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request an
order form, specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.
Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
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Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related
to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your vehicle were
operating
. Whether or not the driver and passenger safety
belts were buckled/fastened
. How far, if at all, the driver was pressing the
accelerator and/or brake pedal
. How fast the vehicle was traveling
This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.
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GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner. OnStar® If the vehicle has OnStar and you subscribe to the OnStar services, please refer to the OnStar Terms and Conditions for information on data collection and use. Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions.
Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information. Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) Rules and with RSS-210/211 of Industry and Science Canada. Operation is subject to the following two conditions:
1. The device may not cause interference. 2. The device must accept any interference received,
including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
8-18
A
Accessories and Modifications . . . . . . . . . . . . . . . . . . . . . . .6-4
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Accessory Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Adaptive Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . . . 6-116
Additives, Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Adjustments
Headlamp Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . 4-50
Airbag
Adding Equipment to Your Airbag-Equipped
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-66
Airbag System
How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . 2-59
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 2-61
Servicing Your Airbag-Equipped Vehicle . . . . . . . . . . 2-66
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . 2-59
What Will You See After an Airbag Inflates? . . . . . . 2-59
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . 2-57
Where Are the Airbags? . . . . . . . . . . . . . . . . . . . . . . . . . . 2-55
Airbags
Passenger Status Indicator . . . . . . . . . . . . . . . . . . . . . . . 4-55
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45
All-Wheel-Drive (AWD) System . . . . . . . . . . . . . . . . . . . . 5-11
Antenna
Backglass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-137
Antenna, XM™ Satellite Radio Antenna
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-137
Antilock Brake System (ABS) . . . . . . . . . . . . . . . . . . . . . . . .5-5
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59
Appearance Care
Aluminum or Chrome-Plated Wheels . . . . . . . . . . . .6-114
Care of Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . .6-115
Cleaning Exterior Lamps/Lenses . . . . . . . . . . . . . . . .6-112
Fabric/Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-109
Finish Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-112
Finish Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-115
Instrument Panel, Vinyl, and Other Plastic
Surfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-110
Interior Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-108
Leather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-110
Sheet Metal Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-115
Speaker Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-115
Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .6-115
Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Windshield and Wiper Blades . . . . . . . . . . . . . . . . . . . .6-113
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Ashtray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43
i - 1
Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94
Audio Steering Wheel Controls . . . . . . . . . . . . . . . . . .4-134
Navigation/Radio System, see Navigation
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-113
Radio Personalization . . . . . . . . . . . . . . . . . . . . . . . . . . .4-130
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-136
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-95
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . .4-134
XM™ Satellite Radio Antenna System . . . . . . . . . . .4-137
Audio System(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-95
Automatic Transmission
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46
Back-Up Lamps - Ambulance Body
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50
Backglass Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-137
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40
Electric Power Management . . . . . . . . . . . . . . . . . . . . . . 4-37
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . 4-35
Inadvertent Power Saver . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Load Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Belt Routing, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Bluetooth® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-113
Brake
Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Braking in Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50
Back-Up Lamps - Ambulance Body . . . . . . . . . . . . . . . 6-50
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-49
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-49
High Intensity Discharge (HID) Lighting . . . . . . . . . . . 6-49
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-70
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7, 3-38
California
Perchlorate Materials Requirements . . . . . . . . . . . . . . . 6-5
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
California Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7
Canadian Owners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . . . . . . 6-130
i - 2
Carbon Monoxide
Cleaning
Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Care of
Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
CD, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108
Center Console Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-76
Charging System Light
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57
Check
Engine Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62
Checking Things Under the Hood . . . . . . . . . . . . . . . . . . 6-12
Chemical Paint Spotting . . . . . . . . . . . . . . . . . . . . . . . . . . 6-115
Child Restraints
Infants and Young Children . . . . . . . . . . . . . . . . . . . . . . . 2-31
Lower Anchors and Tethers for Children . . . . . . . . . . 2-39
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Securing a Child Restraint in a Rear Seat
Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
Securing a Child Restraint in the Right Front
Seat Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Where to Put the Restraint