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outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within
40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.Cadillac ELR Owner Manual 2014 - Second Edition - 1/22/14
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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-888-446-2000 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Information
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Customer Assistance Offices Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States and Puerto Rico Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1−855-422-3357 (855 4 CAD ELR) 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-888–811–1926
From U.S. Virgin Islands: 1-800-496-9994STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
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Canada General Motors of Canada Limited Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-888-446-2000 (English) 1-800-263-7854 (French) Roadside Service: 1-800-882-1112
Overseas Contact the local General Motors Business Unit.Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can
communicate with Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.cadillac.com The Cadillac online owner experience is a one-stop resource that allows interaction with Cadillac and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information): Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information): View maintenance schedules, required alerts, OnStar onboard vehicle diagnostic information, and schedule service appointments. I (Service History): View printable dealer-recorded service records and self-recorded service records.
D (Preferred Dealer Information): Select a preferred dealer and view dealer location, maps, phone numbers, and hours. J (Warranty Tracking Information): Track the vehicle’s warranty information. J (Recall Information): View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) on page 12-1. H (Other Account Information): View GM Card, SiriusXM Satellite radio, and OnStar account information. F (Live Chat Support): Chat live with online help representatives. w (Charging and Efficiency): View the battery status, charging information, and mileage history. x (Remote Commands): Remotely start/stop the vehicle, activate the horn and lights alert,
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and lock/unlock the vehicle. Requires an Android™ or iPhone® and an active OnStar subscription. See my.cadillac.com to register the vehicle. Cadillac Owner Centre (Canada) cadillacowner.ca Take a trip to the Cadillac Owner Centre: . Chat live with online help
representatives. Locate owner resources such as lease-end, financing, and warranty information.
. Retrieve favorite articles,
quizzes, tips, and multimedia galleries organized into the Features and Auto Care Sections.
. Download owner manuals.
Find Cadillac-recommended maintenance services.
Roadside Service U.S.: 1-888–811-1926. Canada: 1-800-882-1112. Text Telephone (TTY) Users (U.S. Only): 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Service When calling Roadside Service, have the following information ready: . Your name, home address, and
home telephone number. Telephone number of your location. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle. . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem.
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Coverage Services are provided up to 6 years/ 110 000 km (70,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Service is not a part of the New Vehicle Limited Warranty. General Motors North America and Cadillac reserve the right to make any changes or discontinue the Roadside Service program at any time without notification. General Motors North America and Cadillac reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Cadillac Owner Privileges™ . Emergency Charge Delivery: Delivery of up to a 30 minute/ 5 mile charge. There is also the
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option of being towed to the nearest charging station or home, whichever is closest, if a mobile charging unit is not available or if the wait for mobile charging is considered to be excessive. (U.S. only)
. Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.
Flat Tire Change: Service to change a flat tire with a spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. Trip Interruption Benefits and Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the Powertrain warranty period. Items considered are hotel, meals and rental car.
Cadillac Technician Roadside Service (U.S. Only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where
available, a Cadillac trained dealer technician who can provide on-site service. A dealer technician will travel to your location within a 30-mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs. Services Not Included in Roadside Service
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting,
or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
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Services Specific to Canadian-Purchased Vehicles Fuel delivery: Reimbursement is up to 7 liters. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Interruption Benefits and Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Service. Mechanical
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failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.
Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), and extended powertrain in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information”
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furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. It may not be possible to provide a like vehicle as a courtesy rental.
Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions.
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Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New
Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art equipment, or be able to recommend a collision repair
center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
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If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Service on page 13-5. Gather the following information: . Driver name, address, and
telephone number.
. Driver license number. . Owner name, address, and
telephone number.
. Vehicle license plate number. . Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN). Insurance company and policy number.
. General description of the
damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. In a crash, the sensing system may shut down the high voltage system. See Battery on page 10-23 for important safety information. If an airbag has inflated, see What Will You See after an Airbag Inflates? on page 3-24.
If the vehicle is damaged from a crash, flood, fire, or other event it may be necessary to have the vehicle inspected. See Battery on page 10-23 and High Voltage Safety Information on page 1-19 for important safety information. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using
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aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
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Service Publications Ordering Information
Service Manuals Service Manuals have the diagnosis and repair information on the engine, electric drive unit, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus handling and shipping fees. Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees. Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles.
ORDER TOLL FREE: 1-800-551-4123 Monday - Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. at: www.helminc.com
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Or write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
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Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 80 rue Noel Gatineau, QC J8Z 0A1
Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors. Call 1-800-458-8006, or write: Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1‐888‐446‐2000, or write: Canadian Cadillac Customer Care Centre, Mail Code: CA1-163-005
General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and electric drive unit performance, to monitor the conditions for airbag deployment and to deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings.
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Event Data Recorders This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were buckled/fastened;
. How far (if at all) the driver
was depressing the accelerator and/or brake pedal; and, . How fast the vehicle was
traveling.
These data can help provide a better understanding of the circumstances in which crashes and injuries occur. NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
OnStar® If the vehicle is equipped with OnStar® and has an active subscription, additional data may be collected through the OnStar system. This includes information about the vehicle’s operation; collisions involving the vehicle; the use of the vehicle and its features; and, in certain situations, the location and approximate GPS speed of the vehicle. Refer to the
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OnStar Terms and Conditions and Privacy Statement on the OnStar website.
personal information or link with any other GM system containing personal information.
Infotainment System Using the navigation system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the infotainment manual for information on stored data and for deletion instructions.
Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as Remote Keyless Entry (RKE) transmitters for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record
Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐GEN/210/220/310. Operation is subject to the following two conditions: 1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
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2 NOTES
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OnStar
OnStar Overview
OnStar Overview
OnStar Overview . . . . . . . . . . . . 14-1
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-3
Vehicle Diagnostics . . . . . . . . . . 14-5OnStar Additional Information
OnStar Additional
Information . . . . . . . . . . . . . . . . . 14-5
If equipped, this vehicle has a comprehensive, in-vehicle system that can connect to a live Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready.
Flashing Green: On a call. . Red: Indicates a problem. Press Q or call 1-888-4-ONSTAR (1-888-466-7827) to speak to an Advisor.
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Press = to: . Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands. Requires the available Directions and Connections service plan.
Press Q to connect to a live Advisor to: . Verify account information or
update contact information.
. Get driving directions. Requires
the available Directions and Connections service plan.
. Receive On-Demand
Diagnostics for a check of the vehicle’s key operating systems.
. Receive Roadside Assistance.
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OnStar
Press the OnStar Emergency button > to get a priority connection to an Emergency Advisor available 24/7 to: . Get help for an emergency. . Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis and evacuation routes.
OnStar Services
Emergency With Automatic Crash Response, the built-in system can automatically connect to help in most crashes, even if help cannot be requested. Press > to connect to an Emergency Advisor. GPS technology is used to identify the vehicle location and can provide critical information to emergency personnel. The Advisor is also trained to offer critical assistance in emergency situations.
Security OnStar provides services like Stolen Vehicle Assistance, Remote Ignition Block, and Roadside Assistance, if equipped. OnStar can unlock the vehicle doors remotely, if equipped with automatic door locks, and can help police locate the vehicle if it is stolen.
Navigation OnStar navigation requires the Directions and Connections service plan. Press Q to receive directions or have them sent to the vehicle navigation screen, if equipped. Destinations can also be forwarded to the vehicle from MapQuest.com. The OnStar mapping database is continuously updated. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada). Turn-by-Turn Navigation 1. Press Q to connect to a live
Advisor.
2. Request directions. 3. Directions are downloaded to the
vehicle.
4. Follow the voice-guided
commands.
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Using Voice Commands During a Planned Route
Cancel Route 1. Press =. System responds:
“OnStar ready,” then a tone. Say “Cancel route.” System responds: “Do you want to cancel directions?”
2. Say “Yes.” System responds:
“OK, request completed, thank you, goodbye.”
Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers.
Repeat 1. Press =. System responds: “OnStar ready,” then a tone.
2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone.
Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone.
2. Say “Get my destination.” System responds with the address and the distance to the destination, then responds with “OnStar ready,” then a tone. Other Navigation Services Available from OnStar OnStar eNav: Allows subscribers to send destinations from MapQuest.com to their Turn-by-Turn Navigation or screen-based navigation system. When ready, the directions will be downloaded to the vehicle. Destination Download: Press Q, then request the Advisor to download directions to the navigation system in the vehicle.
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After the call ends, press the “Go” button on the navigation screen to begin driving directions. If directions are downloaded to the navigation system, the route can only be canceled through the navigation system. Destinations can also be downloaded on the go. For information about eNav, Destination Download, and coverage maps see www.onstar.com (U.S.) or www.onstar.ca (Canada).
Connections OnStar Hands-Free Calling allows calls to be made and received from the vehicle. The vehicle can also be controlled through the OnStar RemoteLink® mobile app. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada).
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OnStar
OnStar Mobile App Download the OnStar RemoteLink mobile app to select Apple®, Android™, and BlackBerry® devices to check vehicle fuel level, oil life, or tire pressure; to start the vehicle (if equipped) or unlock it; or to connect to an OnStar Advisor. For OnStar RemoteLink information and compatibility, see www.onstar.com (U.S.) or www.onstar.ca (Canada). Hands-Free Calling 1. Press =. System responds:
“OnStar ready.”
2. Say “Call.” System responds:
“Please say the name or number to call.”
3. Say the entire number without
pausing, including a “1” and the area code. System responds: “OK calling.”
Calling 911 Emergency 1. Press =. System responds: “OnStar ready,” followed by a tone.
2. Say “Call.” System responds:
“Please say the name or number to call.”
3. Say “911” without pausing.
System responds: “911.”
4. Say “Call.” System responds:
“OK, dialing 911.”
Retrieve My Number 1. Press =. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar Hands-Free Calling number is,” then says the number.
End a Call Press =. System responds: “Call ended.”
Store a Name Tag for Speed Dialing 1. Press =. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you would like to store.”
3. Say the entire number without
pausing. System responds: “Please say the name tag.”
4. Pick a name tag. System
responds: “About to store
. Does that sound OK?” 5. Say “Yes” or say “No” to try again. System responds: “OK, storing
.” Place a Call Using a Stored Number 1. Press =. System responds:
“OnStar ready.”
2. Say “Call
.” System responds: “OK, calling
.” Cadillac ELR Owner Manual 2014 - Second Edition - 1/22/14
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Verify Minutes and Expiration Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date.
Vehicle Diagnostics OnStar Vehicle Diagnostics will perform a vehicle check every month. It will check the electric drive unit, antilock brakes, and major vehicle systems. It also checks the tire pressures, if the vehicle is equipped with the Tire Pressure Monitoring System. If an On-Demand Diagnostics check is needed between e-mails, press Q, and an Advisor can run a check.
OnStar Additional Information
Transferring Service Press Q to request account transfer eligibility information. The Advisor can assist in canceling or removing account information. If OnStar receives information that vehicle ownership has changed, OnStar may send a voice message to the vehicle, requesting updated account information. Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible after acquiring the vehicle. The Advisor will update vehicle records and will explain the OnStar service offers and options available.
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14-5
How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Door Unlock, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions: . Call 888-4-ONSTAR
(888-466-7827).
. See www.onstar.com (U.S.). . See www.onstar.ca (Canada). . Call TTY 1-877-248-2080. . Press Q to speak with an
Advisor.
OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features
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OnStar
to function properly. These systems may not operate if the battery is discharged or disconnected. OnStar service cannot work unless your vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area, and the wireless service provider has coverage, network capacity, reception, and technology compatible with OnStar service. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar service may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar service may not work. Other problems beyond the control of OnStar may prevent service such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the
vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming. See Radio Frequency Statement on page 13-15. Services for People with Disabilities Advisors provide services to help subscribers with physical disabilities and medical conditions. Press Q for help with:
Locating a gas station with an attendant to pump gas. Finding a hotel, restaurant, etc., that meets accessibility needs.
. Providing directions to the
closest hospital or pharmacy in urgent situations.
TTY Users OnStar has the ability to communicate to the deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY
system can provide in-vehicle access to all of the OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation. OnStar.com (U.S.) or OnStar.ca (Canada) The website provides access to account information, allows management of the OnStar subscription, and viewing of videos of each service. Get subscription plan pricing and sign up for OnStar Vehicle Diagnostics. Click on the “My Account” tab on the home page. The website navigation and services provided may vary by country. OnStar Personal Identification Number (PIN) A PIN is needed to access some of the OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. You will be prompted to change the PIN the first time when speaking with an Advisor. To
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change the OnStar PIN, call OnStar and provide the Advisor with the current number. Warranty OnStar equipment may be warranted as part of the New Vehicle Limited Warranty. The manufacturer of the vehicle furnishes detailed warranty information. Languages The vehicle can be programmed to respond in multiple languages. Press Q and ask an Advisor. Advisors are available in English, Spanish and French. Available languages may vary by country. Potential Issues OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for five days.
After five days, OnStar can contact Roadside Assistance and a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels, underpasses, or parking garages; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.
. A temporary loss of GPS can
cause loss of the ability to send a Turn-by-Turn Navigation route.
OnStar
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The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.
Cellular and GPS Antennas Avoid placing items over or near the antenna to prevent blocking cellular and GPS signal reception. Cellular reception is required for OnStar to send remote signals to the vehicle. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message may come on. Press Q to try the call again or try again after driving a few miles into another cellular area. Vehicle and Power Issues OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features
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OnStar
to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment on page 9-71. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate. Privacy The complete OnStar Privacy Statement may be found at www.onstar.com (U.S.), or www.onstar.ca (Canada). Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without consent.
OnStar - libcurl and unzip acknowledgments Certain OnStar components include libcurl and unzip software. Below are the notices and licenses associated with this software:
libcurl: COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1996 - 2010, Daniel Stenberg,
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.
unzip: This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document
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should be available at ftp://ftp.info-zip.org/pub/infozip/ license.html indefinitely. Copyright (c) 1990-2005 Info-ZIP. All rights reserved. For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White This software is provided “as is,” without warranty of any kind, express or implied. In no event shall
Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. Redistributions of source code must retain the above copyright notice, definition, disclaimer, and this list of conditions.
2. Redistributions in binary form (compiled executables) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a self-extracting archive; that is
OnStar
14-9
permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled.
3. Altered versions–including, but
not limited to, ports to new operating systems, existing ports with new graphical interfaces, and dynamic, shared, or static library versions–must be plainly marked as such and must not be misrepresented as being the original source. Such altered versions also must not be misrepresented as being Info-ZIP releases–including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of Info-ZIP. Such altered versions are further prohibited from
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OnStar
4.
misrepresentative use of the Zip-Bugs or Info-ZIP e-mail addresses or of the Info-ZIP URL(s). Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,” “UnZip,” “UnZipSFX,” “WiZ,” “Pocket UnZip,” “Pocket Zip,” and “MacZip” for its own source and binary releases.
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INDEX
i-1
Accessories and
Modifications . . . . . . . . . . . . . . . . . 10-2
Accessory Power . . . . . . . . . . . . . . 9-19
Active EmergencyBraking System . . . . . . . . 1-17, 9-53
Adaptive Cruise Control . . . . . . . 9-39
Add-On ElectricalEquipment . . . . . . . . . . . . . . . . . . . 9-71
Additional Information
OnStar® . . . . . . . . . . . . . . . . . . . . . .14-5
Adjustments
Lumbar, Front Seats . . . . . . . . . . . 3-4
Thigh Support . . . . . . . . . . . . . . . . . 3-5
Air Cleaner/Filter, Engine . . . . . 10-13
Air Filter, PassengerCompartment
. . . . . . . . . . . . . . . . . 8-8
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-7
Airbag SystemCheck . . . . . . . . . . . . . . . . . . . . . . . .3-31
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . .3-23
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . .3-25
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . .3-23
Airbag System (cont'd)
What Will You See after an
Assistance Systems for
Parking and Backing . . . . . . . . . 9-47
Airbag Inflates? . . . . . . . . . . . . .3-24
Automatic
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . .3-22
Where Are the Airbags? . . . . . .3-21Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . .3-30
Passenger Status Indicator . . .5-16
Readiness Light . . . . . . . . . . . . . .5-16
Servicing Airbag-EquippedVehicles . . . . . . . . . . . . . . . . . . . . .3-30
System Check . . . . . . . . . . . . . . . .3-19Alarm
Vehicle Security . . . . . . . . . . . . . .2-15
Alert
Side Blind Zone (SBZA) . . . . . .9-54
Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-29
Warning Light . . . . . . . . . . . . . . . . .5-21Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-80
Interior . . . . . . . . . . . . . . . . . . . . . . 10-85Assistance Systems for
Driving . . . . . . . . . . . . . . . . . . . . . . . 9-50
Door Locks . . . . . . . . . . . . . . . . . . .2-13
Headlamp System . . . . . . . . . . . . . 6-4Battery . . . . . . . . . . . . . . . . . . . . . . . 10-23
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Gauge . . . . . . . . . . . . . . . . . . . . . . . .5-12
High Voltage . . . . . . . . . . . . . . . . . .5-12
Jump Starting . . . . . . . . . . . . . . . 10-70
Power Protection . . . . . . . . . . . . . . 6-8Battery and Charging
Messages. . . . . . . . . . . . . . . . . . . . 5-41
Blade Replacement, Wiper . . . 10-25
BrakeParking, Electric . . . . . . . . . . . . . .9-30
System Warning Light . . . . . . . .5-20
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-20
Antilock . . . . . . . . . . . . . . . . . . . . . . .9-29
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-21
Regenerative Braking . . . . . . . . .9-32
System Messages . . . . . . . . . . . .5-41
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i-2
INDEX
Braking System
Active Emergency . . . . . . . . . . . .1-17
Break-In, New Vehicle . . . . . . . . . 9-16
Bulb Replacement . . . . . . . . . . . . 10-28
Headlamp Aiming . . . . . . . . . . . 10-26
Headlamps . . . . . . . . . . . . . . . . . 10-27
License Plate Lamps . . . . . . . 10-27
Buying New Tires . . . . . . . . . . . . . 10-56Calibration . . . . . . . . . . . . . . . . . . . . . . 5-5
CaliforniaFuel Requirements . . . . . . . . . . .9-67
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . .10-2
Warning . . . . . . . . . . . . . . . . . . . . . .10-2
Canadian Vehicle Owners . . . . . . . . iii Capacities andSpecifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . .9-27
Trunk . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Winter Driving . . . . . . . . . . . . . . . .9-10Cautions, Danger, and
Warnings . . . . . . . . . . . . . . . . . . . . . . . . iii Center Console Storage . . . . . . . . 4-2
Chains, Tire . . . . . . . . . . . . . . . . . . 10-61
Charge Cord . . . . . . . . . . . . . . . . . . . 9-64
ChargingDelay Override . . . . . . . . . . . . . . .9-59
Electrical Requirements . . . . . .9-66
Plug-In . . . . . . . . . . . . . . . . . . . . . . .9-58
Programmable . . . . . . . . . . . . . . . .5-29
Utility Interruption . . . . . . . . . . . . .9-65
Charging Status Screens . . . . . . 9-60
Charging System Light . . . . . . . . 5-17
CheckEngine Light . . . . . . . . . . . . . . . . . .5-17
Child Restraints
Infants and Young
Children . . . . . . . . . . . . . . . . . . . . .3-34
Lower Anchors and
Tethers for Children . . . . . . . . .3-39
Older Children . . . . . . . . . . . . . . . .3-32
Securing . . . . . . . . . . . . . . . . 3-45, 3-47
Systems . . . . . . . . . . . . . . . . . . . . . .3-36Cleaning
Exterior Care . . . . . . . . . . . . . . . 10-80
Interior Care . . . . . . . . . . . . . . . . 10-85Climate Control Systems
Dual Automatic . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5Cluster, Instrument . . . . . . . . . . . . . 5-7
Collision Damage Repair . . . . . . 13-8
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5
Messages . . . . . . . . . . . . . . . . . . . .5-42Compressor Kit, Tire
Sealant . . . . . . . . . . . . . . . . . . . . . . 10-62
Connections
OnStar® . . . . . . . . . . . . . . . . . . . . . .14-3
Continuous Damping
Control (CDC) . . . . . . . . . . . . . . . . 9-36
Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . .9-33
Control of a Vehicle . . . . . . . . . . . . . 9-6
Convex Mirrors . . . . . . . . . . . . . . . . 2-17
CoolantEngine . . . . . . . . . . . . . . . . . . . . . . 10-16
Engine TemperatureWarning Light . . . . . . . . . . . . . . .5-23
Cooling System . . . . . . . .10-14–10-16
Engine Messages . . . . . . . . . . . .5-44
Courtesy Lamps . . . . . . . . . . . . . . . . 6-6
Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 13-7
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Cruise Control . . . . . . . . . . . . . . . . . 9-36
Light . . . . . . . . . . . . . . . . . . . . . . . . . .5-26
Messages . . . . . . . . . . . . . . . . . . . .5-42
Cruise Control, Active . . . . . . . . . 9-39
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-2
Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . .13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . .13-4
Customer Information Service Publications
Ordering Information . . . . . . .13-11
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 13-1
Damage Repair, Collision . . . . . . 13-8
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iii . . . . . . . 13-14
Data Recorders, Event Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-4
Defensive Driving . . . . . . . . . . . . . . . 9-5
Delayed Charging Override . . . . 9-59
Delayed Locking . . . . . . . . . . . . . . . 2-12
Distracted Driving . . . . . . . . . . . . . . . 9-4Dome Lamps . . . . . . . . . . . . . . . . . . . 6-6
DoorAjar Light . . . . . . . . . . . . . . . . . . . . .5-26
Ajar Messages . . . . . . . . . . . . . . .5-43
Delayed Locking . . . . . . . . . . . . . .2-12
Locks . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Power Locks . . . . . . . . . . . . . . . . . . 2-11
Drive Belt Routing, Engine . . . . . 12-3
Drive Mode Messages . . . . . . . . . 5-43
Drive UnitElectric . . . . . . . . . . . . . . . . . . . . . . .9-28
Driver Assistance Systems . . . . 9-47
Driver Efficiency Gauge . . . . . . . 5-13
Driver InformationCenter (DIC) . . . . . . . . . . . . . . . . . 5-38
Driver Mode Control . . . . . . . . . . . 9-35
Driver Selected OperatingModes . . . . . . . . . . . . . . . . . . . . . . . 9-22
Driving
Assistance Systems . . . . . . . . . .9-50
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-5
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Highway Hypnosis . . . . . . . . . . . . . 9-9
Hill and Mountain Roads . . . . . . . 9-9
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-7INDEX
i-3
Driving (cont'd)
Off-Road Recovery . . . . . . . . . . . . 9-7
Vehicle Load Limits . . . . . . . . . . .9-12
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-8
Winter . . . . . . . . . . . . . . . . . . . . . . . .9-10Driving for Better
Energy Efficiency . . . . . . . 1-25, 9-2
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 8-1
Easy Entry Seat . . . . . . . . . . . . . . . . 3-3
Electric Drive Unit . . . . . . . . . . . . . 9-28
Electric Drive UnitMessages . . . . . . . . . . . . . . . . . . . . 5-44
Electric Drive Unit Shift Lock Control Function Check . . . . . . . . . . . . . . . . . . . . . . . 10-25
Electric Mode . . . . . . . . . . . . . . . . . . 9-21
Electric Parking Brake . . . . . . . . . 9-30
Electric Parking Brake Light . . . 5-20
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . 9-71
Electrical Requirements for
Battery Charging . . . . . . . . . . . . . 9-66
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INDEX
Electrical System
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-29
Instrument Panel
Fuse Block . . . . . . . . . 10-33, 10-36
Overload . . . . . . . . . . . . . . . . . . . 10-28
Rear Compartment Fuse
