2001 Buick Regal Owners Manual

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Headlamp, High Beam Headlamp, Low Beam Stop/Tail/Turn Signal Tail (Applique) Interior Lamps Dome Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bulb Number 1156 3155 4157NAK 9005 9006 3057 194 Bulb Number 9425542 . . . . . . . . . . . . . . . . . . . . . . . . . For service information on these bulbs, contact your dealer service department. Mini fuse Description 34 35 36 37 38 39 40 41 42 43 Parking Lamps Fuel Pump Headlamp (Left) Spare Spare Spare Spare Spare Spare Fuse Puller SYMBOL A/C Compressor Clutch Diode 6-72 Capacities and Specifications Automatic Transaxle Pan Removal and Replacement After Complete Overhaul . . . . . . . . 7.4 quarts (7.0 L) 10.0 quarts (9.5 L) When draining/replacing converter, more fluid will be needed. Cooling System Including Reservoir 3800 V6 3800 Supercharged V6 . . . . . . . . . . . . . . . . . . . 11.7 quarts (11.0 L) 11.7 quarts (11.0 L) . . . . . . . . . See the refrigerant label under the hood. Refrigerant, Air Conditioning Engine Crankcase Oil and Filter Change Wheel Nut Torque Fuel Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.5 quarts (4.3 L) 100 lb-ft (140 N·m) 17 U.S. gallons (64 L) All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. See “Fluids and Lubricants” in the Index. Engine Specifications Type . . . . . . . . . . . . . 3800 V6 (VIN Engine Code K) 3800 Supercharged V6 (VIN Engine Code 1) 231 CID 1-6-5-4-3-2 195_F (91_C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displacement Firing Order Thermostat Temperature Horsepower 3800 V6 3800 Supercharged V6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 @ 5200 rpm 240 @ 5200 rpm 6-73 Spark Plugs 3800 V6 . . . . . . . . . . . . . . . . . . . . . . . . . ACDelcoR Type 41-921 Gap: 0.060 inches (1.52 mm) ACDelcoR . . . . . . . . . . . . . Type 41-921 or NGK Type PTR4B-15 Gap: 0.060 inches (1.52 mm) 3800 Supercharged V6 Wiper Blade Type Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hook 22.0 inches (56.0 cm) . . . . . . . . . . . . . . . . . . Vehicle Dimensions Wheelbase Front Tread Rear Tread Length Width Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109.1 inches (277.1 cm) 62.0 inches (157.6 cm) 61.3 inches (155.6 cm) 196.2 inches (498.4 cm) 72.7 inches (184.5 cm) 56.6 inches (143.8 cm) Normal Maintenance Replacement Parts Engine Air Cleaner/Filter . . . . . . . . . . . ACDelcoR Type A1208C 10406026 . . . . Passenger Compartment Air Filter Battery 3800 V6 . . . . . . . . . . . . . . . . . . . . . . . . . 3800 Supercharged V6 . . . . . . . . . . . . . Engine Oil Filter . . . . . . . . . . . . . . . . . . . Radiator Cap . . . . . . . . . . . . . . . . . . . . . ACDelcoR Type 690 CCA ACDelcoR Type 770 CCA ACDelcoR Type PF47 ACDelcoR Type RC27 Remote Keyless Entry Batteries . . . . . . . . . . . . . Type CR2032 (2) or equivalent 6-74 Section 7 Maintenance Schedule This section covers the maintenance required for your vehicle. Your vehicle needs these services to retain its safety, dependability and emission control performance. 7-2 7-4 7-16 Introduction Part A: Scheduled Maintenance Services Part B: Owner Checks and Services 7-21 7-23 7-25 Part C: Periodic Maintenance Inspections Part D: Recommended Fluids and Lubricants Part E: Maintenance Record 7- 7-1 Introduction Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance procedures are important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, please maintain your vehicle properly. Maintenance Requirements Maintenance intervals, checks, inspections and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow recommended maintenance may not be covered by warranty. Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details. 7-2 “Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part C: Periodic Maintenance Inspections” explains important inspections that your dealer’s service department or another qualified service center should perform. “Part D: Recommended Fluids and Lubricants” lists some recommended products necessary to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Part E: Maintenance Record” is a place for you to record and keep track of the maintenance performed on your vehicle. Keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs. How This Section is Organized This maintenance schedule is divided into five parts: “Part A: Scheduled Maintenance Services” shows what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your dealer’s service department or another qualified service center do these jobs. CAUTION: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work. If you want to get the service information, see “Service and Owner Publications” in the Index. 7-3 Part A: Scheduled Maintenance Services Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we don’t know exactly how you’ll drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your dealer. This part tells you the maintenance services you should have done and when you should schedule them. If you go to your dealer for your service needs, you’ll know that GM-trained and supported service people will perform the work using genuine GM parts. The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. This schedule is for vehicles that: D carry passengers and cargo within recommended limits. You will find these limits on your vehicle’s Tire-Loading Information label. See “Loading Your Vehicle” in the Index. D are driven on reasonable road surfaces within legal driving limits. D use the recommended fuel. See “Fuel” in the Index. 7-4 Scheduled Maintenance The services shown in this schedule up to 100,000 miles (166 000 km) should be performed after 100,000 miles (166 000 km) at the same intervals. The services shown at 150,000 miles (240 000 km) should be performed at the same interval after 150,000 miles (240 000 km). See “Owner Checks and Services” and “Periodic Maintenance Inspections” following. Footnotes [ The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. @ Whenever the tires are rotated, the Tire Inflation Monitor System must be reset. + A good time to check your brakes is during tire rotation. See “Brake System Inspection” under “Periodic Maintenance Inspections” in Part C of this schedule. 7-5 Scheduled Maintenance Engine Oil Scheduled Maintenance Change engine oil and filter as indicated by the GM Oil Life Systemt (or every 12 months, whichever occurs first). Reset the system. The system will show you when to change the oil -- usually between 3,000 miles (5 000 km) and 10,000 miles (16 000 km) since your last oil change. Under severe conditions, the indicator may come on before 3,000 miles (5 000 km). Never drive your vehicle more than 10,000 miles (16 000 km) or 12 months without an oil and filter change. The system won’t detect dust in the oil. So if you drive in a dusty area, be sure to change your oil and filter every 3,000 miles (5 000 km) or sooner if the CHANGE OIL SOON light appears. Remember to reset the Oil Life System when the oil and filter have been changed. See “Oil Life System” in the Index for information on resetting. An Emission Control Service. 7-6 Scheduled Maintenance 7-7 Scheduled Maintenance 7-8 Scheduled Maintenance 7,500 Miles (12 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) 15,000 Miles (25 000 km) j Inspect engine air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote [.) j Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) 22,500 Miles (37 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) DATE ACTUAL MILEAGE DATE ACTUAL MILEAGE SERVICED BY: SERVICED BY: DATE ACTUAL MILEAGE SERVICED BY: 7-9 Scheduled Maintenance 30,000 Miles (50 000 km) j Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) j Replace engine air cleaner filter. An Emission Control Service. j For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.) DATE ACTUAL MILEAGE SERVICED BY: 37,500 Miles (62 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) DATE ACTUAL MILEAGE SERVICED BY: 7-10 Scheduled Maintenance 45,000 Miles (75 000 km) j Inspect engine air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote [.) j Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) 50,000 Miles (83 000 km) j Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches 90_F (32_C) or higher. – In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service. If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (166 000 km). DATE ACTUAL MILEAGE SERVICED BY: DATE ACTUAL MILEAGE SERVICED BY: 7-11 Scheduled Maintenance 52,500 Miles (87 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) 60,000 Miles (100 000 km) j Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. j For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) j Inspect engine accessory drive belt. An Emission Control Service. j Replace engine air cleaner filter. An Emission Control Service. DATE ACTUAL MILEAGE DATE ACTUAL MILEAGE SERVICED BY: SERVICED BY: 7-12 Scheduled Maintenance 67,500 Miles (112 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) 75,000 Miles (125 000 km) j Inspect engine air cleaner filter if you are driving in dusty conditions. Replace filter if necessary. An Emission Control Service. (See footnote [.) j Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) DATE ACTUAL MILEAGE DATE ACTUAL MILEAGE SERVICED BY: SERVICED BY: 82,500 Miles (137 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) DATE ACTUAL MILEAGE SERVICED BY: 7-13 Scheduled Maintenance 90,000 Miles (150 000 km) j Replace passenger compartment air filter. If you drive regularly under dusty conditions, the filter may require replacement more often. DATE ACTUAL MILEAGE SERVICED BY: j Replace engine air cleaner filter. An Emission Control Service. j For supercharged engines only: Check the supercharger oil level and add oil as needed (or every 36 months, whichever occurs first). See “Recommended Fluids and Lubricants” in this section. An Emission Control Service. (See footnote [.) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) 97,500 Miles (162 500 km) j Rotate tires. See “Tire Inspection and Rotation” in the Index for proper rotation pattern and additional information. (See footnote @.) (See footnote +.) DATE ACTUAL MILEAGE SERVICED BY: 7-14 Scheduled Maintenance 100,000 Miles (166 000 km) j Inspect spark plug wires. An Emission Control Service. j Replace spark plugs. An Emission Control Service. j Change automatic transaxle fluid and filter if the vehicle is mainly driven under one or more of these conditions: – In heavy city traffic where the outside temperature regularly reaches 90_F (32_C) or higher. – In hilly or mountainous terrain. – When doing frequent trailer towing. – Uses such as found in taxi, police or delivery service. j If you haven’t used your vehicle under severe service conditions listed previously and, therefore, haven’t changed your automatic transaxle fluid, change both the fluid and filter. 150,000 Miles (240 000 km) j Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service. DATE ACTUAL MILEAGE SERVICED BY: DATE ACTUAL MILEAGE SERVICED BY: 7-15 Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See “Engine Oil” in the Index for further details. Engine Coolant Level Check Check the engine coolant level and add DEX-COOLR coolant mixture if necessary. See “Engine Coolant” in the Index for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See “Windshield Washer Fluid” in the Index for further details. At Least Once a Month Tire Inflation Check Make sure tires are inflated to the correct pressures. Don’t forget to check your spare tire. See “Tires” in the Index for further details. Cassette Deck Service Clean cassette deck. Cleaning should be done every 50 hours of tape play. See “Audio Systems” in the Index for further details. 7-16 At Least Twice a Year Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.) Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see “Wiper Blades, Cleaning” in the Index. Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See “Recommended Fluids and Lubricants” in the Index. Automatic Transaxle Check Check the transaxle fluid level; add if needed. See “Automatic Transaxle Fluid” in the Index. A fluid loss may indicate a problem. Check the system and repair if needed. 7-17 At Least Once a Year Starter Switch Check Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D. Body Lubrication Service Lubricate all hinges and latches, including those for the body doors, hood, secondary latch, pivots, spring anchor, release pawl, rear compartment, glove box door, console door and any folding seat hardware. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment. CAUTION: When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below. 1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See “Parking Brake” in the Index if necessary. NOTE: Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service. 7-18 Automatic Transaxle Shift Lock Control System Check CAUTION: When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below. 1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See “Parking Brake” in the Index if necessary. NOTE: Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the key to the RUN position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service. Ignition Transaxle Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. D The key should turn to LOCK only when the shift lever is in PARK (P). D The key should come out only in LOCK. 7-19 Parking Brake and Automatic Transaxle PARK (P) Mechanism Check CAUTION: When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. D To check the parking brake’s holding ability: With the engine running and transaxle in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. D To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. 7-20 Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See “Service and Owner Publications” in the Index. Steering, Suspension and Front Drive Axle Boot and Seal Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Clean and then inspect the drive axle boot seals for damage, tears or leakage. Replace seals if necessary. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See “Engine Exhaust” in the Index. 7-21 Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year. Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. Check parking brake adjustment. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking. 7-22 Part D: Recommended Fluids and Lubricants NOTE: Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer. USAGE Engine Oil Engine Coolant FLUID/LUBRICANT Engine oil with the American Petroleum Institute Certified for Gasoline Engines starburst symbol of the proper viscosity. To determine the preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index. 50/50 mixture of clean, drinkable water and use only GM GoodwrenchR DEX-COOLR or HavolineR DEX-COOLR Coolant. See “Engine Coolant” in the Index. USAGE Hydraulic Brake System Windshield Washer Solvent Power Steering System Automatic Transaxle Key Lock Cylinders FLUID/LUBRICANT Delco Supreme 11R Brake Fluid (GM Part No. 12377967 or equivalent DOT-3 brake fluid). GM OptikleenR Washer Solvent (GM Part No. 1051515) or equivalent. GM Power Steering Fluid (GM Part No. 1052884 - 1 pint, 1050017 - 1 quart, or equivalent). DEXRONR-III Automatic Transmission Fluid. Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent). 7-23 USAGE FLUID/LUBRICANT Supercharger Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release Pawl Supercharger Oil (GM Part No. 12345982). See “Supercharger Oil” in the Index. LubriplateR Lubricant Aerosol (GM Part No. 12346293 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. USAGE Hood and Door Hinges Weatherstrip Conditioning FLUID/LUBRICANT Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent). Dielectric Silicone Grease (GM Part No. 12345579 or equivalent). 7-24 Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the boxes provided after the maintenance interval. Any additional information from “Owner Checks and Services” or “Periodic Maintenance” can be added on the following record pages. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them. DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED Maintenance Record 7-25 DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED Maintenance Record 7-26 DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED Maintenance Record 7-27 DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED Maintenance Record 7-28 Section 8 Customer Assistance Information Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. 8-2 8-3 8-4 8-5 8-5 8-7 Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Roadside Assistance Canadian Roadside Assistance 8-7 8-9 8-9 8-10 8-10 Courtesy Transportation Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to General Motors 8- 8-1 Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: 8-2 STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: D Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) D Dealership name and location D Vehicle delivery date and present mileage When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB using the toll-free telephone number or write them at the following address: BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-83-BUICK. (TTY users in Canada can dial 1-800-263-3830.) 8-3 Canada General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 0-1-800-508-0000 Long Distance: 011-52 - 53 29 0 800 Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Buick, the letter should be addressed to Buick’s Customer Assistance Center. United States Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 1-800-521-7300 1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112 From: Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994 U.S. Virgin Islands: Fax Number: 313-381-0022 8-4 GM Mobility Program for Persons with Disabilities Roadside Assistance This program, available to qualified applicants, can reimburse you up to $1,000 toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.). This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. When calling from outside Canada, please dial 1-905-644-3063. All TTY users call 1-800-263-3830. Buick Motor Division is proud to offer Buick Roadside Assistance to customers for vehicles covered under the 3 year/36,000 mile (60 000 km) new car warranty (whichever occurs first). 8-5 Our commitment to Buick owners has always included superior service through our network of Buick dealers. Buick Roadside Assistance provides an extra measure of convenience and security. Buick’s Roadside Assistance toll-free number is staffed by a team of technically trained advisors, who are available 24 hours a day, 365 days a year. We take anxiety out of uncertain situations by providing minor repair information over the phone or making arrangements to tow your vehicle to the nearest Buick dealer. We will provide the following services for 3 years/36,000 miles (60 000 km), at no expense to you: D Fuel delivery D Lock-out service (identification required) D Tow to nearest dealership for warranty service D Change a flat tire D Jump starts We have quick, easy access to telephone numbers of the following additional services depending on your needs: D Hotels D Glass replacement 8-6 D Tire repair facilities D Rental vehicle or taxis D Airports or train stations D Police, fire department or hospitals In many instances, mechanical failures are covered under Buick’s comprehensive warranty. However, when other services are utilized, our advisors will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following information to give the advisor: D Location of vehicle D Telephone number of your location D Vehicle model, year and color D Mileage of vehicle D Vehicle Identification Number (VIN) D Vehicle license plate number Buick reserves the right to limit services or reimbursement to an owner or driver when, in Buick’s judgement, the claims become excessive in frequency or type of occurrence. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we’re only a phone call away. Buick Roadside Assistance -- 1-800-252-1112, text telephone (TTY) users, call 1-888-889-2438. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the separate brochure provided by the dealer or call 1-800-268-6800 for emergency services. Courtesy Transportation Buick has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Buick helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: 8-7 Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses up to $10 per day (five day maximum) may be available. Claim amounts should reflect actual costs and be supported by original receipts. Courtesy Rental Vehicle When your vehicle is unavailable due to overnight warranty repairs, your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained, at actual cost, up to a maximum of $30.00 per day supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. 8-8 Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the hotline. 8-9 REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to: Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-521-7300, or write: Buick Customer Assistance Center P.O. Box 33136 Detroit, MI 48232-5136 In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 8-10 2001 BUICK SERVICE PUBLICATIONS ORDERING INFORMATION The following publications covering the operation and servicing of your vehicle can be purchased by filling out the Service Publication Order Form in this book and mailing it in with your check, money order, or credit card information to Helm, Incorporated (address below.) CURRENT PUBLICATIONS FOR 2001 BUICK SERVICE MANUALS Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00 OWNER’S INFORMATION Owner publications are written directly for Owners and intended to provide basic operational information about the vehicle. The owner’s manual will include the Maintenance Schedule for all models. TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL This manual provides information on unit repair service procedures, adjustments and specifications for the 2001 GM transmissions, transaxles and transfer cases. RETAIL SELL PRICE: $50.00 SERVICE BULLETINS Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. PLEASE COMPLETE THE ORDER FORM SHOWN ON THE FOLLOWING PAGE AND MAIL TO: Helm, Incorporated S P.O. Box 07130 S Detroit, MI 48207 In-Portfolio: Includes a Portfolio, Owner’s Manual and Warranty Booklet. RETAIL SELL PRICE: $20.00 Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $15.00 CURRENT & PAST MODEL ORDER FORMS Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle. OR ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM – 6:00 PM Eastern Time Visit Helm, Inc. on the World Wide Web at: www.helminc.com For Credit Card Orders Only (VISA–MasterCard–Discover) 8-11 ORDER TOLL FREE (NOTE: For Credit Card Holders Only) 1-800-551-4123 (Monday-Friday 8:00 AM – 6:00 PM EST) FAX Orders Only 1-313-865-5927 Orders will be mailed within 10 days of receipt. Please allow adequate time for postal service. If further information is needed, write to the address shown below or call 1-800-551-4123. Material cannot be returned for credit without packing slip with return information within 30 days of delivery. On returns, a re-stocking fee may be applied against the original order. PUBLICATION FORM PUBLICATION FORM NUMBER NUMBER ITEM DESCRIPTION Service Manual Car & Light Truck Transmission Unit Repair Owner’s Manual In Portfolio Owner’s Manual Without Portfolio VEHICLE MODEL NAME TOTAL PRICE YEAR 2001 2001 2001 2001 QTY. PRICE EACH* $120.00 $50.00 $20.00 $15.00 NOTE: Dealers and Companies please provide dealer or company name, and also the name of the person to whose attention the shipment should be sent. Mail completed order form to: HELM, INCORPORATED S P.O. Box 07130 S Detroit, MI 48207 For purchases outside U.S.A. please write to the above address for quotation. (CUSTOMER’S NAME) (ATTENTION) (STREET ADDRESS—NO P.O. BOX NUMBERS) (CITY) (STATE) DAYTIME TELEPHONE NO. ( ) AREA CODE (ZIP CODE) Check or Money Order payable to Helm, Inc. (USA funds only — do not send cash.) MasterCard VISA Discover Account Number: Expiration Date mo/yr: CUSTOMER SIGNATURE TOTAL MATERIAL Michigan Purchasers add 6% sales tax U.S. Order Processing Canadian Postage GRAND TOTAL $6.00 Check here if your billing address is different from your shipping address shown. GM-BUI-ORD00 8-12 *(Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery.) Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.

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2001 Buick Regal Owners Manual