2016 Buick Enclave Owners Manual

fluid level. See Washer Fluid 0 249.

Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services - Normal are for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits 0 191.

. Are driven on reasonable road

surfaces within legal driving limits.

. Use the recommended fuel.

See Fuel 0 220.

Refer to the information in the Maintenance Schedule Additional Required Services - Normal chart. The Additional Required Services - Severe are for vehicles that are: . Mainly driven in heavy city traffic

in hot weather.

. Mainly driven in hilly or

mountainous terrain.

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Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system may not indicate the need for vehicle service for up to a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/ 3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System 0 240.

Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation 0 275. . Check engine oil level and oil

life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil 0 237 and Engine Oil Life System 0 240.

. Check engine coolant level. See

Engine Coolant 0 243.

. Check windshield washer fluid level. See Washer Fluid 0 249.

. Visually inspect windshield wiper

blades for wear, cracking, or contamination. See Exterior Care 0 299. Replace worn or damaged wiper blades. See Wiper Blade Replacement 0 253.

. Check tire inflation pressures.

See Tire Pressure 0 270. Inspect tire wear. See Tire Inspection 0 275.

. Visually check for fluid leaks.

Inspect engine air cleaner filter. See Engine Air Cleaner/Filter 0 241. Inspect brake system. See Exterior Care 0 299.

. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care 0 299.

. Check restraint system

components. See Safety System Check 0 63.

. Visually inspect fuel system for

damage or leaks.

. Visually inspect exhaust system

and nearby heat shields for loose or damaged parts.

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. Lubricate body components.

See Exterior Care 0 299.

. Check starter switch. See Starter

Switch Check 0 252.

. Check accelerator pedal for

damage, high effort, or binding. Replace if needed.

. Visually inspect gas strut for

signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required. Inspect sunroof track and seal, if equipped. See Sunroof 0 43.

. Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check 0 252.

. Check ignition transmission lock.

See Ignition Transmission Lock Check 0 252.

. Check parking brake and

automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check 0 253.

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Maintenance Schedule Additional Required Services - Normal

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.

@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @

Replace passenger compartment air filter. (1)

Inspect evaporative control system. (2)

Replace engine air cleaner filter. (3)

Replace spark plugs. Inspect spark plug wires.

Change transfer case fluid, if equipped with AWD. (4)

Drain and fill engine cooling system. (5)

Visually inspect accessory drive belts. (6)

Replace brake fluid. (7)

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(5) Or every five years, whichever comes first. See Cooling System 0 242. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every three years, whichever comes first.

Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

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Maintenance Schedule Additional Required Services - Severe

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.

@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @

Replace passenger compartment air filter. (1)

Inspect evaporative control system. (2)

Replace engine air cleaner filter. (3)

Change automatic transmission fluid.

Change transfer case fluid, if equipped with AWD. (4)

Replace spark plugs. Inspect spark plug wires.

Drain and fill engine cooling system. (5)

Visually inspect accessory drive belts. (6)

Replace brake fluid. (7)

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Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed.

(4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 242. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every three years, whichever comes first.

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315

Special Application Services . Severe Commercial Use

Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.

. Have underbody flushing service

performed. See "Underbody Maintenance" in Exterior Care 0 299.

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Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.

Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories.

. To avoid break-down or failure to

start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.

Belts . Belts may need replacing if they

squeak or show signs of cracking or splitting.

. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.

Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include

chirping, grinding, or squealing noises, or difficulty stopping.

. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.

Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 319 for GM approved fluids. . Engine oil and windshield

washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.

Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.

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Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need

attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,

your dealer can check the lamps and note any concerns.

Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include

steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.

. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs

of leaking, blown seals, or damage, and can advise when service is needed.

Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.

. Trained dealer technicians can

inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.

Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 303 and Exterior Care 0 299.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

. Your dealer has the required equipment to ensure proper wheel alignment.

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Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include

scratches, cracks, and chips.

. Trained dealer technicians can

inspect the windshield and recommend proper replacement if needed.

Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.

. Trained dealer technicians can

check the wiper blades and replace them when needed.

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Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Hydraulic Power Steering System

Automatic Transmission

Carrier Assembly – Differential (Rear

Drive Module) and Transfer Case

(Power Transfer Unit)

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and

Release Pawl

Key Lock Cylinders,

Hood and Door Hinges

Fluid/Lubricant

Use only engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. Look for the dexos1 approved logo for GM approved engine oil. See Engine Oil 0 237. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant 0 243. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-VI Automatic Transmission Fluid. DEXRON®-VI Automatic Transmission Fluid. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).

Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

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Usage

Weatherstrip Conditioning

Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).

Fluid/Lubricant

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter Passenger Compartment Air Filter Spark Plugs Wiper Blades

Front Driver – 63 cm (24.8 in) Front Passenger – 53.0 cm (20.8 in) Rear – 30.0 cm (11.8 in)

15278634
19330000
20958479
12622561

20945799
20945800
25820122

A3083C PF63E CF179C 41-109

—

—

—

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Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

321

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Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . . 323

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . . 323

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . . 324
Engine Drive Belt Routing . . . . 325

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 324 for the vehicle's engine code.

Technical Data

323

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 319 for more information.

Application

Metric

English

Capacities

Air Conditioning Refrigerant

For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the

hood. See your dealer for more information.

Cooling System Engine Oil with Filter Fuel Tank Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

11.9 qt 6.0 qt 22.0 gal 1.0 qt 140 lb ft

11.3 L 5.7 L 83.3 L 1.0 L

190 Y

Engine

3.6L V6 Engine

Engine Specifications

VIN Code

Transmission

Automatic

Spark Plug Gap

0.95–1.10 mm (0.037–0.043 in)

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Engine Drive Belt Routing

Technical Data

325

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326
Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . 326

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . . 328

Customer Assistance for Text

Telephone (TTY) Users . . . . . 328
Online Owner Center . . . . . . . . . 329
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 330

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 330

Scheduling Service

Appointments . . . . . . . . . . . . . . . 332

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Service Publications Ordering

Information . . . . . . . . . . . . . . . . . . 335

Radio Frequency

Statement . . . . . . . . . . . . . . . . . . . 336

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . . . 337

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . . . 337

Reporting Safety Defects to

General Motors . . . . . . . . . . . . . 337

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
OnStar® . . . . . . . . . . . . . . . . . . . . . . 339
Infotainment System . . . . . . . . . . 339

Customer Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be

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resolved by your dealership without further help, in the U.S., call 1-800-521-7300. In Canada, contact General Motors of Canada Customer Care Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give the inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Buick, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.

STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

Customer Information

327

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line/ This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada

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Customer Information

Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:

Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Assistance Offices Buick encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Buick, the letter should be addressed to: United States and Puerto Rico Buick Customer Assistance Center P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com 1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-252-1112

From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Buick has TTY equipment

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available at its Customer Assistance Center. Any TTY user can communicate with Buick by dialing: 1-800-832-8425. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience (U.S.) my.buick.com The Buick online owner experience allows interaction with Buick and keeps important vehicle-specific information in one place.

Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments.

I (Service History) : View and print dealer-recorded service records and self-enter other service records. D (Preferred Dealer Information) : Select a dealer and view locations, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 323. H (Other Account Information) : View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information. F (Live Chat Support) : Chat with online help representatives. See my.buick.com to register your vehicle.

Customer Information

329

Buick Owner Centre (Canada) buickowner.ca Visit the Buick Owner Centre: . Chat live with online help

representatives.

. Use the Vehicle Tools section. . Access third party enthusiast

sites and social media networks. . Locate owner resources such as

lease-end, financing, and warranty information.

. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.

. Download the owner manual for your vehicle, quickly and easily.

. Find the Buick-recommended maintenance services for your vehicle.

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Customer Information

GM Mobility Reimbursement Program

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-252-1112; (Text Telephone (TTY): 1-888-889-2438). For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number. . Telephone number of your

location.

. Location of the vehicle. . Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem.

Coverage Services are provided up to 6 years/ 110 000 km (70,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Buick reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and Buick reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station.

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. Lock-Out Service: Service to

. Trip Interruption Benefits and

unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.

. Emergency Tow from a Public

Road or Highway: Tow to the nearest Buick dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in sand, mud, or snow.

. Flat Tire Change: Service to

change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery.